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Help

Having problems?
We're here to help

Looking for an answer to a holiday question? It’s probably in here.

At First Choice we aim to make every part of your holiday as relaxing as possible. We know you may have questions about aspects of your holiday so we have compiled answers to commonly asked questions.

Amending or cancelling your booking

Find out how to make changes to any part of your holiday.

At the airport

Ensuring your holiday gets off to a flying start. Getting you through the airport with ease.

Before you go

Paying your balance, passports and tickets – the holiday essentials to tick off your checklist.

Booking online

How to book your holiday, from searching to upgrades, so you can get the most from our website.

Flights and flying information

We want to help make flying time holiday time. Answers to questions on flying.

Health concerns

From precautions whilst flying to your well-being in resort we have advice on holiday health matters.

Luggage

From hand luggage sizes to taking your windsurfer on holiday, answers to all your baggage queries.

On holiday

Your holiday is set to go smoothly with our helpful Reps on hand in resort and advice on our website.

On your return

We welcome feedback on your holiday, both positive and where you feel we can make improvements.

Travelling with children

Bringing your kids on holiday should be fun. Help for parents to start their holiday with ease.

Help

Help

Why book with us?

Holiday extras

The air holidays shown on this web-site are ATOL protected. All UK originating flights shown on this website are ATOL protected by the Civil Aviation Authority and, will be clearly marked as such. The price will include the amount of £1 per person as part of the ATOL Protection Contribution we pay to the CAA. Our ATOL number is 2524. ATOL protection does not apply to all travel services shown. ATOL protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more.