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First Choice - The Home of All Inclusive

Complaints

How can I make a complaint to First Choice?

We're sorry that you have not enjoyed everything about your holiday, and hope that we can help to resolve this.

If you have a complaint you must tell your First Choice representative, the accommodation management or the airline staff immediately. If we cannot resolve the problem at the resort or during your flight, you must notify us of your claim within 28 days of your return from holiday.

To make a complaint, you can contact us by post or via our online form. Please provide as much information as possible, including your booking reference and holiday dates where applicable.

You can write to us at:

After Travel Customer Support,

First Choice Holidays,

Wigmore House,

Wigmore Lane,

Luton,

LU2 9TN

 

To speak to one of our After Travel support team about your flight only, please call 0844 800 3100 (Calls cost 5p per minute plus network extras). Contact centre opening hours Mon-Fri 09.00-18.30, Sat 09.00-17.30, Sun - closed.

 

Disputes about your holiday that we cannot settle can be referred to arbitration under a special scheme administered by the Chartered Institute of Arbitrators. For full details please refer to our booking terms and conditions.