This huge complex packs in a triple helping of pools, plus an impressive waterpark. It’s only a short walk from Arenal’s centre and sandy beach, too.
The waterpark is this place’s crowning glory, with pools, ring rides and slides to keep speed demons grinning like Cheshire cats. Watery fun aside, there’s also loads of sports and activities going on.
All rooms and the restaurant are having a refresh for summer 2016, so you can expect a fresh look and feel during your stay.
TripAdvisor Traveller Rating
Based On 1334 reviews
- Official Rating
Holidays with unlimited waterpark access
- Kids' clubs at selected hotels
- Unlimited access to a first-rate waterpark
- Around-the-world destinations
- Slides to suit different ages and tastes
All Inclusive - Here's what you get
Buffet meals. Tea and cake 16.00-17.00.
Selected beer, wine, local spirits, soft drinks, tea and coffee 11.00-23.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
The waterpark is right next to the Marina Parc Hotel. There's a great range of speedy slides, a bowl and even a lazy river. Kids get a section all of their own with slides and fountains. Even better, your All Inclusive can be used here, too. And just so you know, both the dinghy slides here have a height restriction of 140cm.
First Choice Kids' Club
First Choice Kids’ Club caters for 3 to 11 year olds – so brothers and sisters can join in the fun together. And most of it’s completely free. It runs 5 days a week and – outside of peak season – there are parent and toddler sessions for under 3s, too. For your peace of mind, all First Choice Kids’ Club staff have advance DBS checks and hold NVQ Level 2 childcare qualifications. They’re First Aid trained, and there’ll be at least 2 of them on duty at all times. Plus there’s a strict sign-in and out system.
3 outdoor pools
There are 3 large pools in the hotel, one at each block of apartments. Each pool has a poolside bar which is open from 11am to 5pm.
Rooms ► View all
junior suite with balcony or terrace
These junior suites are bright and spacious with room for up to 4 people - you'll have twin beds and 2 extra beds in the lounge. You'll be able to keep your room cool using the air-conditioning provided. Plus there's also a balcony or terrace providing you with some further space outside.
2 bedroom apartment with balcony or terrace
These 2-bedroom apartments can sleep up to 6 people with 2 twin bedrooms and 2 extra beds provided. You'll have a balcony or terrace providing you with some outside space. Inside there's air-conditioning and a separate bathroom.
TripAdvisor Traveller Reviews Show more reviews »
worst holiday we have ever had
its the worst holiday we have ever had i strongly recommend people NOT to go here its a terrible place the rooms are horrible the food is crap the staff are ignorant and to top it off there was a huge fire burning down all the perimeter of the hotel its like going into a war zone stay away ! we booked this with thompson and went september 2016 we are still waiting for our refund it really is a terrible placeMore
Arrived at 11am .. Didn't get in our room until 7pm. Reception said our room was being cleaned that's why we couldn't get in, only to discover it had actually been double booked and the family that were In the room weren't due to check out until 5pm. In fairness this was rectified by Thomsons reps Kim & Andy. Generally had a great holiday .. hotel was ok, not as bad as some of these reviews to be honest. My kids loved it. Reps were all great, fab with the kids .. particularly jelly man. Kim & Amy were diamonds, lolly too. Entertainment was good when tge reps hosted it .. entertainment from outside the hotel was horrific!!! Food was rubbish, edible but repetitive!! Snack bar was fab though, big hit with us More
We booked our hotel 6wks before autumn half term to have a family get away. The hotel is very very dated and needs allot of maintenance. The complex does not offer great facilities. The 'snack' bars were very limited and the 'snack' bar next to the restaurant was dirty with wasps and flies everywhere (including on the food). The restaurant food was only ok (not great if you are a veggie), however I found the warm. Flies could land on food as was not always covered. For such a large complex I felt that a larger restaurant with offering more variety or have a couple of different restaurants on the complex. Food to be barely warm (sometimes cold) if you did not arrive once the restaurant opened. To make a hot cup of tea again you needed to be at the restaurant as soon as it opened thereafter the water was Our apartment was ok not great, again flies everywhere. Towels in the bathroom were not great and I felt that the rooms should be cleaned every day and not every other day. The pool areas were not clean, nor were the pools themselves. I am not sure how often the pools were drained and cleaned but I would have expected the area to be allot cleaner than what it was. Wasps everywhere, especially around bins and the sticky floors. Floors were rarely cleaned and bins are not emptied. Thought it was strange that there were no lifeguards at any of the pools. The evening entertainment was rubbish to say the least. The notice board in reception had a few blank evenings and for that we were subjected to a quiz. The bar areas (if you could call them that) were not good. Those working in the bar beside the reception were not friendly and felt like you were putting them out. Limited offerings on what you could drink. The bar outside by the 'entertainment' was not clean and the floor was sticky. However I must say staff here were much more friendly and more engaging. The entertainment during the day was limited and we barely saw our reps. Our welcome meeting was a farce. Due to rain we were ushered downstairs to the nightclub' which did not have proper lighting so you could not read the packs provided. The rep seemed bored and did not want to be there and allot of the excursions had days changed but the packs were not updated to advise of this, you either had to remember or try and find a rep. We choose this complex as were advised it had good sporting facilities (3 very active/sporty boys), this was not the case. We found one tennis court!!! The tennis rackets belonged in the bin along with the balls we were provided. The WiFi was very poor almost non existent. Where the table tennis and pool table were located had ants everywhere!. All inclusive for this complex was a joke. The safe in the room you had to pay to use for the week plus leave a deposit. There were no tea making facilities in the room, if you wanted to 'hire' a kettle you could but again you needed to give a deposit. Bar 1 member of the reception staff all the others were unhelpful. When the weather was poor we decided to get a bus and head into Mahon to go on one of the boats, we asked at reception which tour would be best and we were met with an 'I don't know'. They seem to have little knowledge. Overall was very disappointed in the complex and the recommendation from first choice on this complex. Hotel, Complex and Waterpark needs a total make-over and perhaps review staff.More
worst first choice holiday
This was our worst ever first choice booking. The hotel is a complete health hazard and needs a full risk assessment. This is not a 3 star hotel and not as advertised. In addition the complex is large and hilly/sloping and is not suitable for infirm/disabled guests and the brochure should state this. Our room had ants and earwigs, The shower kept going very ho then cold.(hot causing redden skin) Bathroom towels were not usable as they were ant covered. Reception was always busy and dismissive of questions or complaints/requests. Floor tiles around all pool sides were broken, or uneven, a definite safety hazard. A child pooed in the d3 baby pool and it was not drained, it was cleaned with a net, this is a serious health hazard. The pools in d3 and d1 were murky and had mould on pool walls. Wasps everywhere, especially around bins and the sticky floors. Floors were rarely cleaned and bins are not emptied. No lifeguards were on the 3 hotel pools, even though advice paper said there was. No proper safety information, no evacuation points on the board in our room. Fire alarms that donât work-tested only monthly!(this was confirmed by yourÂ after-travelÂ manager)We were there for the fire The board in reception, with evening entertainment on -was blank apart from two nights.No evening entertainment. .There were only a few activities on during the day and reps were almost never seen. . We were given no information on a welcome meeting, nor was there a welcome pack delivered for us during our stay. The restaurant has a high ceiling and a few ceiling fans, it was crowded and very warm. If you sat inside it is far too warm but outside there was wasps, flies and uncomfortable plastic chairs. The food was fly covered. I had an upset stomach and my daughter had stomach cramps.The food is the worst we have ever had on an all inclusive holiday. The internet/Wi-Fi was very poor, almost none existent. We saw no computers. We would not returnMore
We stayed at this complex in September, arriving the day after the fire. We were expecting a more basic holiday than we usually book because of the lower star rating, but we werenât expecting what we got! We arrived at 11 am and werenât given our room key until 4 pm! Never ever experienced this before! There was no point booking an early flight to make the most of the day! This complex could be lovely if somebody injected some soul and atmosphere into it, and maybe cleaned more often. There was the tiniest of bars in reception in an area which smelled as if someone had been sick! You COULD move away from the smell onto a completely depressing terrace behind reception which completely lacked any ambience! Any music that was played was from speakers outside reception directed at the road! Cleaning. Well what can we say! When we eventually got into our room there were crisps on the floor, and we could tell the floor wasnât swept all week. Arriving Wednesday, nobody came to clean our room until 7.30pm on the Friday as we were showering and getting ready to go out, and they were sent packing. The only other time they came was Sunday. As with other reviewers, we had no plug in the wash basin but utilised the one from the bath which didnât fit well! Shower was freezing cold for 3 days! Everywhere you sat, you had to be careful that you didnât put your feet in sticky drink stains (realise this is down to the guests but weâve never been anywhere before where this has been left to become a problem). A lot of the sun loungers are in dire need of replacement â started off green but a lot had âturned blackâ! Any white pool furniture was grey and dirty. Whole complex is dated, tired and shabby! We donât want to âwrite a bookâ so we wonât spend too long on the entertainment â lack of, or dire quality of what there was! In no way would we ever recommend the Marina Parc to anyone in its current state and, quite frankly itâs beyond our belief that Thomson still has it on its books for next year!!!! First time weâve ever been glad to be back home! â¦â¦â¦. The beach is stunning, and the only saving grace to our holiday.More
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