Marina Parc Hotel

This huge complex packs in a triple helping of pools, plus an impressive waterpark. It’s only a short walk from Arenal’s centre and sandy beach, too.

The waterpark is this place’s crowning glory, with pools, ring rides and slides to keep speed demons grinning like Cheshire cats. Watery fun aside, there’s also loads of sports and activities going on.

All rooms and the restaurant are having a refresh for summer 2016, so you can expect a fresh look and feel during your stay.

TripAdvisor Traveller Rating

Based On 1177 reviews

  • Official Rating
  • 2Floors
  • 184Rooms
  • 1Lift

Holidays with unlimited waterpark access

  • Kids' clubs at selected hotels
  • Unlimited access to the wettest and wildest waterparks
  • All parks rated by our expert slide tester

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All Inclusive - Here's what you get

Food

Buffet meals. Tea and cake 16.00-17.00.

Drink

Selected beer, wine, local spirits, soft drinks, tea and coffee 11.00-23.00.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Waterpark

The waterpark is right next to the Marina Parc Hotel. There's a great range of speedy slides, a bowl and even a lazy river. Kids get a section all of their own with slides and fountains. Even better, your All Inclusive can be used here, too. And just so you know, both the dinghy slides here have a height restriction of 140cm.

First Choice Kids' Club

First Choice Kids’ Club caters for 3 to 11 year olds – so brothers and sisters can join in the fun together. And most of it’s completely free. It runs 5 days a week and – outside of peak season – there are parent and toddler sessions for under 3s, too. For your peace of mind, all First Choice Kids’ Club staff have advance DBS checks and hold NVQ Level 2 childcare qualifications. They’re First Aid trained, and there’ll be at least 2 of them on duty at all times. Plus there’s a strict sign-in and out system.

3 outdoor pools

There are 3 large pools in the hotel, one at each block of apartments. Each pool has a poolside bar which is open from 11am to 5pm.

Rooms ► View all

1 bedroom apartment with balcony or terrace

These 1-bedroom apartments provide a great base for exploring your local area. They'll sleep up to 4 with a twin bedroom and 2 extra beds provided. Outside there's also a balcony or terrace.

3 bedroom apartment with balcony or terrace

These spacious 3-bedroom apartments can sleep up to 8 people with 3 twin bedrooms and 2 extra beds provided in the lounge. Your apartment will also be air-conditioned so you can keep it cool. Outside space is also provided as you'll have a balcony or terrace.

TripAdvisor Traveller Reviews Show more reviews »

Fab short break!

We booked this short Fri A.M to Mon A.M break at last minute and were only after a quick, cheap break away from our business to relax and enjoy the kids letting off steam. On arrival our room and bands weren't ready but when we put our foot down being such a short break for us, they obliged, maybe due to my husband being half Spanish and speaking the lingo. The room was very spacious and the kids had a sofa and bed which pulled out from underneath, great not having to make up a sofa bed! Our bed was two singles but huge and very comfy. The pools were lovely, waterpark fantastic and amused our two until closing time. The only downside as with every foreign hotel are the lack of sunbed police!! The sunbeds were taken by all who had rooms next to the pools between 8am and 8.30am, some not even used until gone 1pm!!! This is disgusting and in fact, as we were only there for three nights, we did 'steal' them from other guests when their towels 'blew away'!! The food!! Well I really don't understand what all the moaning's about? They do theme nights and the nights we were there were awesome! Spanish night.....being married to a Spaniard I thought he'd moan but the paella, apparently as I don't eat fish, he'd of paid good money to eat in a restaurant, the Spanish omelette was also done to perfection which I can vouch for. The other nights and including lunch times were fab, roast pork with salad was one lunchtime meal I had and it was gorgeous, we have stayed all over the world with all inclusive deals and I would tell Marina Park to 'pat yourselves on the back' your chefs certainly know how to cook! Evening entertainment.....Jelly man is hilarious and very fitting to the evening entertainment, he makes adults laugh with his 'adult' banter but also being very entertaining to the kids too, his famous dance will get anyone doing it on your return home! The beach is lovely but very windy when the wind gets strong, the days we were there it was too windy for me to let my kids in the sea and we also noticed a lot of jelly fish being washed up on the shore line so we only stayed for long enough for me to enjoy the scenery, I do love a beach! All in all, the hotel, staff, food etc etc was fab! If you're after luxury, go elsewhere! This is a fab family run hotel which will entertain you as long as your there for the 'family time'!! To me that's priceless! Well done guys :)More

Tracey B,

Mixed Experience, Definitely Would Not Go Back, My Reasons In Short!

Room basic, shower awful dirty on arrival, suspended ceiling in a bathroom felt like an office, the lounge and bedroom ok both with large tv's, air condition poor certainly could not cool the room. The swimming pools were good plenty of space considering how many people were here. The slides though were tired it felt dated I scratched my back 6 inches long on something after I was thrown out of my ring the life guards though were on the ball very good. Being all inclusive I was looking forward to the food, it was very inconsistent. Break fast was greasy sausage, beans, egg & streaky bacon which was over cooked burnt, the yogurts ham cheese fresh breads and cereals were ok. Lunch and dinner were sometimes good and the food was tasty, a different theme every night however don't expect anything to wow you because it was basic at best. Finally I found the evening entertainment poor, although ok for young children, I had two teenage boys they were not interested, we listened to a singer who at best was karaoke and couldn't endure the session. Most evenings were spent near the main reception hoping to connect to a wifi hotspot, as no access in my room. Wifi passwords were given to us from reception never at any stage could I access this, I presume bandwidth was very poor with too many people trying to log on. There was a small bar where drinks were being served sometime though you had to queue, it should of been a larger bar with more staff.There was no music in this area either making for a poor atmosphere. Overall cheap and cheerful friendly staff.More

Simon W,

2 week stay; best holiday ever

I feel the need to tell about this hotel. Before flying here and reading some reviews we as a family were sceptical about this holiday. On arrival it was clear that our fears were not needed. The hotel was clean and very modern. We met Christina on reception who couldn't have been more helpful! We went to our room and again a clean spacious room with air con. The all inclusive was a typical Spanish hotel, 4 drinks for adults, 1 for child. More than adequate. The food was very good! A different theme night every day, as well as other foods, a pasta station and a fresh fish station. My mum and wife are fussy eaters and they ate every night complimenting the food! The water park is a must if you stay there. The kids loved it and we visited it every day we were at the hotel! Sergio and Raul were a credit! They were very helpful with the kids on the slides, and always happy! This rubbed off on everyone else! There were rules in the pool and the life guards were fairly strict but they kept everyone safe! All in all would I go back? Yes absolutely! I'm looking to book again for next year! More

Nick S, 499613

Better than expected

With Menorca being only a short flight away I was initially worried we were not going to get the hottest of weathers but I was wrong up in the low 30s for most of our time there. We had a great time. Accommodation - The hotel although very basic rooms had everything that was needed, you have to pay an extra deposit for the safe so be aware (and your airline company should have already advised that you have to pay taxes on arrival too) the room had a fridge in it which was really cold - it froze our water and sunscreen haha We were lucky and got a room right by the pool! We had two large terraces with tables chairs and a clothes horse. The beds were comfortable and the bathroom was huge with a nice powerful shower!! I was impressed. There is a mirrored part that looks like it should be a cupboard - this does not open! I was told it used to be a kitchenette but they have blocked it off! Pools and location - There are 3 large pools with kids pools too they have a bar and public toilets nearby, people still reserve sunbeds! The entertainment team goes around the pools sometimes at D1, D2 or D3 and plays games with adults and kids! There is a sports bar near D3 with snooker tables, air hockey and foosball which cost €1 each and ping pong which is free of charge. Pool bars open 11am - 10pm There is a child's park which really needs re-doing! The bolts on the swings were beginning to come loose and the slide is metal meaning the surface is far too hot during the day There are also tennis courts and a spa but I didn't make use of those conveniences so can't comment Water park - The water park opens at 10.30 but to get a sunbed you need to be there at the gates between 10.10 and 10.15! You can take inflatables in the pool and on the lazy river!! The kids splash pool is huge and has two small slides for the children to enjoy We really enjoyed the splash park - there is a wave machine that comes on at 12, 2 and 4pm There is a snack bar that opens at 11 and serves alcohol, soft drinks, tea, coffee and water and hot dogs and chips and ice cream Food - There is a snack bar close to D2 which does things like burgers, hotdogs, chips, toasties, salad, fruit etc - we went here a few times for breakfast and asked the chef to make us toast and were able to make a mini fry up out of it The restaurant is buffet style and they do a different cuisine each night - such as Italian, Mexican, Spanish etc The range of food is OK - always rice or chips but the stuff they do is always nice. If however you have a sweet tooth the deserts are not great especially for kids! Try the chicken nuggets they are good! Ice creams - choc, vanilla or strawberry in a yogurt pot! That's it - no ice Lollies no cornettos or all the other Brit favourites 😞 In the evening at the front of the complex there is always a lady selling candy floss and they are HUGE!! Entertainment - Kids disco from 8pm - this is NOT a "disco" but the entertainment crew do their best, they play games and do dances with the kids and pull them up on stage occasionally. My 5 year old loved it - however my 12 year old was always bored and often wandered off to find wifi haha Entertainment for adults was shocking! The hotel pull a few amateurs in and they were not good, one act almost cleared the arena (oh yes you don't get tables! It's more like an amphitheater) one night. There is a "square" a short walk away which has an amazing cocktail bar (have to pay, it's a separate bar and not part of the all inclusive site!) it also has almost the only place where you can get wifi! There is a kids park with 3 large bouncy castles for the kids to play on which costs €5 for unlimited time. There are also trampolines, go cart track, crazy golf, bumper land boat type things and games such as pool and air hockey - they all cost but are not overpriced! Excursions - we only did the one which was a half day at the zoo and half day at the beach!! The zoo is lovely with kangaroos but it's small! It took us about 2.5hrs to walk around and that's because we were going at snails pace!! The beach was stunning - but the trip was not really worth the €25pp fee Finally - Kids club, my 5 year old daughter only went once which was a chocolate party and cost €5 she loved it, they painted chocolate all over her face and arms! Take some old clothes!! There was nothing for my 12 year old to do! Wifi is pretty much impossible to access at the resort! If you are lucky you might get 5 mins in the reception area. Overall - We had a great time. We wouldn't go back simply because we like experiencing new places and it wasn't one of the best first choice parks but we also didn't want to leave! The complex is huge and the grounds are lovely! If you have young children they will love it. More

Kayley D,

Poor needs some TLC

There are plenty of reviews of this hotel, some good, some not so good. Unfortunately this review falls in to the not so good category. We booked the Marina Park partly because of its price & partly because of its location and waterpark. Following the recent terror attacks in Tunisia & Egypt & the unrest in Turkey, this year the cost of holidays have risen with supply outstripping demand. We usually budget for around the £4-£5K mark for a family of four, (2 adults & 2 Children) the Marina Park fell comfortably within this budget & came in at just under the £4k mark. With the above in mind & with some apprehension having read some awful reviews, our expectations for this Hotel were lower than usual. However, we travelled with an open mind and were determined to judge the resort on an unbiased basis. As with every holiday, we did expect some basics such as cleanliness and organizational competence, sadly the hotel failed on both of these fundamental basics and it is with these failures in mind that the review is written. Having had an early morning flight with a 6.25am departure, we arrived on the resort at around 11am. At check-in we were informed that our room was not quite ready and was asked to come back in an hour or so. We were given the passcode to a storage room and were told that we could leave our luggage in there until our room was ready. As we had by now checked in we had access to the hotels facilities so we decided to make the best of it and have a look around and maybe get a drink and a snack. The hotel appears to have formerly been two or more separate hotels, so its footprint covers a large area. Each area had a small outlet that served drinks & snacks or just drinks. Having had a wander around & after a drink and a sandwich, we returned to the reception at around 12.30. At the reception we were told the rooms would be a little longer and if we left a contact number we would be called as soon as they were ready. We were told that there was a changing room close to the storage room so we could get changed in to our swimwear. As you will appreciate we were disappointed not to be able to access our room and freshen up. Again we decided to make the most of it so got changed via the storage room, which at this point was left open so our luggage was on display to all. Again, not a good start. Within our luggage was the usual array of iPad’s, cameras etc. So I was concerned that pretty much anyone had access to the storage area and our luggage. By now (1.30pm) there was little left sunbed wise, so we decided to sit in a seating area near to the pool. The area had a strange smell to it and was very dirty with cigarette butts and empty plastic cups scattering the area. After another hour and no phone call, we went back to the reception. By this time I had decided that the level of service so far was not good enough, so I firmly but politely expressed our dissatisfaction at not having a room yet. After all we booked the holiday some three or four months earlier, so it shouldn’t have been a surprise that we would be checking in and wanting our room. The lady on reception was apologetic but was unable to offer us a time for when we could expect to have our rooms, we therefore asked to speak to the manager. The manager told us that this was a fault of Thomson as their flights arrived too early and that the rooms needed to be cleaned. To me this argument was weak as Thomson has a fixed timetable for their summer flights, also the flight we arrived on would be returning to the UK, presumably with some passengers that had previously stayed at the Marina Park. Allied to this, there was just us and another family checking in (both families had to wait) so the hotel was hardly stretched by check-ins. We were given an assurance by the manager that the rooms would be ready in 45 mins and that they would call when ready. To give the hotel some credit, the rooms were ready within the promised 45 minutes. On speaking to other guests the long wait for rooms seemed to have been commonplace. The rooms we were allocated were very small and although recently refurbished the refurbishment was to a poor (cheap) standard. To me the refurbishment consisted of a flash over with white emulsion and some dated wardrobes painted white too. The bathroom was extremely dated and had a shower which could hardly be described as a power shower. The rooms appeared to be fairly clean, although probably not to the standard expected of a four star hotel. We later learned that there were only a handful of cleaners whom cleaned the full hotel. Indeed we saw the same cleaning lady every day in our part of the complex, so no blame for the lack of cleanliness is aimed at her as she was obviously doing a job that should have been done by more staff. My partner was unhappy with the rooms we were given, so we returned to the reception to complain and to ask for a room swap. The lady on reception was friendly but stated that the hotel was full but if we wanted to pay more then another set of rooms could be found. We reminded her that according to the Thomson website the types of rooms we chose were the most expensive (we always book two rooms so that we are not all crammed into the same spot) so to move to an apartment should not cost more. To which her reply was a shrug of the shoulders. I asked what the cost would be for the change but was told “no we don’t have any extra rooms”. The receptionist did suggest that we take it up with the Thomson reps as it was through them that we booked. To me this seemed to be like passing the buck as the hotel had all the usual adornments that would suggest that it is an exclusive Thomson/First Choice hotel. But the hotel didn’t, it would appear; want to take responsibility for any issues. We did try to find the Thomson rep but there was no one at the reps desk. It was at this point that we decided that we had two options; find a flight home, or make the best of it, after all Menorca is a beautiful Island and the weather was glorious. We decided to stay. Food wise the hotel offers the usual choice of food associated with all-inclusive and its restaurant had one or two themed nights such as Italian and Spanish. As with most all-inclusive resorts, the food quickly became monotonous. However, the standard seemed to be OK and the restaurant was well staffed. I would like to point out that the waiting staff were friendly with the exception of the girl on the egg station and the girl at the snack bar, both obviously doing the wrong job and would be advised to smile once in a while. We ate out four of the seven nights so that broke up the monotony. The restaurant’s locally had a good choice of meals and we did find a lovely spot in the nearest village of Arenal which was the Bridge Café. The bridge had wonderful views of the bay and the food was to a good standard and price-wise was very good value. The entertainment at the Marina Park was in our opinion poor. we did attempt to watch one evening show but it was so dire we left after ten minutes. The day time entertainment was also poor and didn’t seem to have any sort of continuity. There would be activities on one day then nothing the next two. When poolside entertainment was put on, it seemed that the PA system that was used was well past its best, so you caught every other word which made quizzes difficult. Drinks wise there was a reasonable choice of drinks available on a night time, but unfortunately served out of plastic 250ml cups. The service was slow but again the bar staff cannot be blamed for the lack of investment in this area. Overall our impressions of this hotel are that it has been poorly run for some time. There seems to be a significant lack of investment in areas such as refurbishment and staffing. Both adequate training and staff levels would need to be improved upon as a matter of urgency. It would seem that there is an issue with the check-ins and the hotel should be reminded that first impressions count and that is difficult to win over a guest who has started their holiday on a poor footing. In my opinion, Thomson is also guilty of letting their clients down. In the last ten years or so we have spent around 50k with the company so we should be valued customers. Unfortunately because it has failed to ensure one of its hotels comes up to scratch on cleanliness and simple organisational skills, Thomson also receives negative feedback. Would we return to this hotel again? No. Would we travel with Thomson again? Probably. Only because we have travelled with the Company many times in the past then we would probably travel with them again. Their reputation to us has been tarnished by this hotel and any good faith that it has built with us previously has severely been reduced, it really needs to look at its external selection process when selecting hotels.More

Richard M, 186356

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Marina Parc Hotel
Rated: 3.5 /5 based on 1177 customer reviews
from £ 248.50