With its beachside location, massive pools, and brilliant kids and teen facilities, this hotel blows its rivals out of the water.
Azul Fives is right on the beach. It tops it’s sandy doorstep with sunloungers and double-sized 4-poster day beds.
Rooms come in all shapes and sizes here. Standard doubles come with perks like iPod docking stations and DVD players. Upgrades include suites with Jacuzzis®.
TripAdvisor Traveller Rating
Based On 4631 reviews
- Official Rating
Luxury holidays all over the world
- Stylish 4 and 5-star hotels
- Highly rated by you
- 20kg luggage allowance
- Kid-friendly Premier Families collection
- Long-haul Premier Luxury collection
Honeymoon and Anniversary Offer
Complimentary honeymoon and anniversary package available when booking a 1-bedroom or 2-bedroom suite for a minimum of 10 nights. Package includes 2-for-1 on beachfront sky massage, sparkling wine, flowers, 15% discount on spa services, romantic rose petals and candles in your room. This offer is valid until 31st October 2016.
Please note arrivals from 1st November 2016, will need to book a 1-bedroom sky suite to recieve the honeymoon and anniversary offer.
Just to let you know to be entitled to this offer your book must be within 60 days of the wedding or within 30 days of the anniversary. Proof of marriage required on arrival - a copy of marriage certificate or wedding invite and wedding photos. This offer isn't valid on group bookings or if you're travelling with the wedding party.
All Inclusive - Here's what you get
Flavours restaurant for breakfast and dinner. Lizards and Palmas swim-up gourmet corners for lunch. Sea Olive Mediterranean for lunch and dinner. Arezzo, Koh Thai, Oka sushi and Meso Tapas for dinner. Oriola Beach Club for lunch. La Brasserie for breakfast.
All local and international alcoholic and non-alcoholic drinks. Range of cocktails. Natural serves a selection of coffee, smoothies and other healthy drinks.
Sports and Activities
All are included except where indicated.
Facilities► View all
Flavours international restaurant
Offering breakfast and dinner, with an open kitchen so you can watch all the action in this relaxed family orientated atmosphere.
5 outdoor pools
With pool towels, sunbeds and a sun terrace.
Azulitos kids' club
The hotel-run Azulitos Play House has a great selection of toys, games and activities designed for kids from 4 to 12 year-olds. Children aged 3 and below require adult supervision.
Rooms ► View all
deluxe double room with pool view, pool side and terrace
These deluxe double rooms come with pool views and a terrace for that extra bit of space. There’s a queen-size bed plus 2 child beds in the bedroom. And you’ll have air-conditioning.
2 bedroom suite with balcony or terrace and jacuzzi
These 2 bedroom suites come with air-conditioning and a balcony or terrace. For that added touch of luxury- you’ll have your very own Jacuzzi®. And there’s 2 king-size beds plus 1 extra bed.
TripAdvisor Traveller Reviews Show more reviews »
I really hope I get to mention every single amazing memory we had at Azul Fives. We travelled here for our wedding, which was hosted at the gorgeous Sky Deck. Let me start off with the moment we landed. Our amazing travel agent, Tammy Wright (Wright Travel Agency) set up the transfers to and from the airport. When our van picked us up we had our chauffeur gift us a beautiful picture frame with our names printed. From there we went to the hotel and i was highly impressed with the high security enforcement. You cannot drive into the hotel until you give them your name and room #, therefore not allowing just anyone to get into the premises, making their guests feeling secure. I wish I could remember everyone who helped us out because we did not receive one bad face from anyone! Oscar drove us to our suite in the little golf carts they use throughout the resort. He gave us a tour of our suite and we were so amazed! He was just as excited as we were! We had clean sheets and towels every single day and our fridge was restocked every single day as well. Our butler, Cesar, was absolutely AMAZING! He was ALWAYS there for every single little thing we needed, i can honestly say he is a GREAT asset to the resort. He was so great that we got a little teary eyed when we said goodbye to him upon check-out. Victor in the front desk was also great! He always greeted us, it was like we were a part of the resort already with how warmly he greeted us every time he saw us. We always had breakfast at Flavours, i loved their variety and Dawrin, to our luck, was almost always our waiter. He made sure my family and i were very well taken care of. We also dined at their italian and thai restaurants, which were SO GOOD! Im sad that even after staying at the resort for 8 days, we did not get to enjoy all their amazing restaurants, but i mean with FAST 24 hour room service we never starved ourselves. We did lunch at Oriolla (I'm pretty sure i spelled it wrong) which is their beachfront restaurant, and their ceviche bar and hamburgers were delicious! We had our candlelight dinner on the beach the day after our wedding and our waiter, Jhonathan was also SO GREAT, super polite and attentive to our every need. Ingrid with Lomas travel and Maribel with the resorts wedding department did an exceptional job! On our wedding day every single member of the team went ABOVE and BEYOND for us. They contributed to our PERFECT ceremony and reception. I will never forget how well they took care of us that day. After our wedding we headed down to the Zsky Bar for some more dancing and everyone had such a great time! Every night was something different, i highly recommend checking out their daily calendar for entertainment, if you do, it will be impossible for your to have a boring moment while at Azul Fives. Azul fives was so great, that we are already planning our anniversary return next year with the whole family again. Every single one of our guests had an amazing time. I have NEVER had nothing bad to say about a place, but from the bottom of my heart, i have nothing but STUPENDOUS things to say about this resort. I thank our travel agent for having found this place! Thank you Antonio with the wedding department who helped us design our wedding to the dot. Thank you to the whole Azul Fives staff, we loved this resort and are anxious to return next September! :)More
Azul Five (24 hrs Review)
We've been at the hotel for a little over 24 hours now. Staff here are really nice and VERY ACCOMMODATING, certain areas of the resort are not easily accessible especially if you have a stroller. In regards to the room service it can be a bit slow at times. The first night our AC was making a buzzing sound but in the morning we informed the staff and they fixed the problem in very timely manner. The resort is VERY CLEAN but we had our room cleaned once so far and let just say it could have been better. So far the food selection has been limited as some of the restaurant were closed due to known reasons.... we visited the OKA SUSHI restaurant please be advised that this isn't typical sushi bar as the fish did NOT taste right at all and appeared to be old........ This resort has been interesting so far. I will be post another review prior to my departure,More
Perfect stay and gourmet experience in the Mexican Caribbean
I have just returned from a week stay at Azul Fives by Karisma in Playa del Carmen. It was such a perfect experience ! Everything from the moment we arrived was so enjoyable. The residence with a view to the pool where we enjoyed dinner from the room service, the different restaurants, specially Brasseria for breakfast, Oriola for lunch and Koa Thai and OkaSushi for dinner had a great food and service. The beach was unforgettable and the bars at the pool so much fun. My 8 years old son had a great time at Azulitos the kids club with every day activities for different ages. I want to thank specially to their Director Raul Almandos who has been a perfect host during our stay helping us to find our way and having a great time togheter. Keep the good work Azul Fives, we will surely come back very soon and recomend it with our friends back homeMore
So far not a 5*** late and terrible check in
We've just arrived here today and I do hope that this is not an indication of our next 7 days. (The resort itself is beautiful but way too big for us, which I knew from the Internet and asked for closer rooms options.). The service, however, is NOT. We just checked in now at 4:25 even though we've been here since 11:45 am and exhausted. We asked if they could call and see if the room was ready early and the answer was no...check in is at 3. All other resorts at least call because often the room is indeed ready early...then we called from the beach (because I wasn't walking that far to be told it still isn't ready) several times since approximately 230 to see if our room was ready yet. 3 pm should be 3 pm, right. Being put through 4 or 5 different people on each and every phone call is not very professional. At 1145 we were told building six and second floor (which we requested) and our room would be ready at 3. Instead, as it stands, we are on the main floor in building 2 and check in was at 420 after all those phone calls. When we got here, since the room wasn't ready (nobody even called to check at that point or when we called after 3 pm a few times and again, they said no without even checking ....."just a few more minutes" became the standard. So we went to the restaurant (which we finally found after each and every employee we stopped and asked did not seem to speak English) My cervasa arrived just as we finished eating and were leaving. I asked him if he forgot, no big deal, and he did. Off to the infinity pool where I ordered another cervasa, which came about an hour later...so we get to the front desk at 420 or later when they finally say the room is ready and we're told we have a nicer room on the main floor (and I didn't want the main floor due to the bug issues I read about online). I mention "does it have the lounge chairs on the patio as we sit and read a lot", and the answer was "yes, no problem, it has the lounge chairs" and of course, it does not. Well, the room is the same except I'm not even sure if the floor was washed. (Hair and dirt on it, in several places). So the maids were called in to rewash the floors (by the bellhop who took the longest way to get to the room as he dropped off an employee somewhere out of the way and by this point I don't even want to stay here as we are tired and this is a terrible first impression.). I travel every month. I'm aware of "you get what you pay for" and for a five star resort, they are falling seriously short and we are on day 1. Stay tuned....More
Service was spectacular
All the staff treated us like a King (myself) Wife (the queen) daughter(princess). Especially Franko de Javi Chan. Every morning at breakfast he would greet us and introduce himself. By the second day he new I wanted my coffee with a little milk. This gentleman was just amazing with his service and spectacular professionalism. My family went to his table every morning.on a scale of 1-10 Franko would get a 20. Our pool butlers Gaby just always smiling and pleasant asking all day want can she do for us and get for us. Along Roberto,Edgar, and Antonio no matter where we where pool beach someone was making sure that this is how you get treated in PARADISE and that why we love going to Mexico and the Karisma family resorts. Luca our concierge took care of all my dinner reservation our entire week and also making sure my room was up to standards. This is another 10 is the Azul resorts for 5 years in a roll my family have been going and will keep going back. Thank youMore
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