Azul Fives by Karisma

With its beachside location, massive pools, and brilliant kids and teen facilities, this hotel blows its rivals out of the water.

Azul Fives is right on the beach. It tops it’s sandy doorstep with sunloungers and double-sized 4-poster day beds.

Rooms come in all shapes and sizes here. Standard doubles come with perks like iPod docking stations and DVD players. Upgrades include suites with Jacuzzis®.

TripAdvisor Traveller Rating

Based On 2821 reviews

  • Official Rating
  • 360Rooms

Holidays with added luxury

  • Highly rated by you
  • 20kg luggage allowance
  • Kid-friendly Premier Families collection
  • Long-haul Premier Luxury collection
  • Stylish 4 and 5-star hotels

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With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests from 1st May
 

Honeymoon and Anniversary Offer

Complimentary honeymoon and anniversary package available when booking a 1-bedroom or 2-bedroom suite for a minimum of 10 nights. Package includes 2-for-1 on beachfront sky massage, sparkling wine, flowers, romantic rose petals, 15% discount on spa services and candles in your room. Offer valid on bookings - within 60 days of the wedding and within 30 days of the anniversary. Proof of marriage required on arrival - a copy of marriage certificate or wedding invite and wedding photos.

All Inclusive - Here's what you get

Food

Flavours restaurant for breakfast and dinner. Lizards and Palmas swim-up gourmet corners for lunch. Sea Olive Mediterranean for lunch and dinner. Tsuki, a Pacific Rim influenced restaurant, for dinner. Arezzo, Koh Thai, Oka sushi and Meso Tapas for dinner. Oriola Beach Club for lunch. La Brasserie for breakfast.

Drink

All local and international alcoholic and non-alcoholic drinks. Range of cocktails. Kafeina serves a selection of coffee, smoothies and other healthy drinks.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Flavours international restaurant

Offering breakfast and dinner, with an open kitchen so you can watch all the action in this relaxed family orientated atmosphere.

4 outdoor pools

With pool towels, sunbeds and a sun terrace.

Azulitos kids' club

The hotel-run Azulitos Play House has a great selection of toys, games and activities designed for kids from 4 to 12 year-olds. Children aged 4 and below require adult supervision.

Rooms ► View all

deluxe room for sole use

Deluxe double rooms sleep up to two adults and two children - can be sold as a single. The contemporary design mixes neutral interiors with splashes of chocolate brown and pale blue accents. There's an LCD flatscreen cable TV with a DVD player, iPod dock, amenity kit, iron and ironing board. You'll also have a garden or pool view. Minibar is restocked daily.

deluxe double room

Deluxe double rooms sleep up to two adults and two children with two double beds. The contemporary design mixes neutral interiors with splashes of chocolate brown and pale blue accents. There's an LCD flatscreen cable TV with a DVD player, iPod dock, amenity kit, iron and ironing board. You'll also have a large balcony or terrace with a garden view.

TripAdvisor Traveller Reviews Show more reviews »

Awesome resort

We just came back after spending week at Azul Fives and I can say everything was very good. Rooms were perfectly cleaned every day. We stayed in Villa 12 and location was very convenient. Staff was friendly and very polite. Entertainment was good and not annoying. All staff did great job. Food was good everywhere, but we think the best were two restaurants: La Brasserie (French) for breakfast and lunch and Italian for dinner. Sushi bar was very good. Flavors was so so, comparing to those. Every night there were good shows. All pools were nice and clean. Beach was not big, but nice and we never had problem to get spots under tent. Bottom of the sea was good no stones, no crabs and no corrals, but only in small area. On sides from this area we could not get into water. Too dangerous. But other resorts around had beaches worse than our and people came to swim from other resorts. I guess they are working to improve beach. A lot of weddings happen there. Landscape is amazing, it is like tropical park. You will see even spider honkies overthere. Bottom line it is very good resort to spend vacation in Mexico.More

Yurigina, Ashland, Massachusetts

Let's Do It Again!!!

This resort was absolutely amazing! The food was spectacular and the hotel atmosphere was outstanding with all the wild life as your walking through the resort area. Everything was very clean and the landscaping was superb. I highly recommend Azul Fives Hotel if your either going with kids or on a romantic get away. Great job Azul Fives Hotel, what a great experience. PS. Go see Betty for a Hot Rock Message at the Spa it was incredible.More

Gordie K, Ottawa, Canada

Great Resort!

We stayed at Azul Fives again last week. We thought it was even better than the last time we stayed, if that is possible! There are more restaurants to eat at, more shopping available, but still the same great service. We also ate at the Restaurante Oriola Beach Club Grill near the large pool by the ocean. Mario Martin was our server there twice and he made it more enjoyable with his friendly demeanor! We cannot say enough good things about Azul Gives and highly recommend it!!More

Brian E,

Great hotel, a few little things and it would be pretty perfect

We stayed here for two weeks over Easter with our 9 year old son. There are lots of great things to say about this hotel, I think our favourite (apart from the spider monkeys as there was a family we saw most days which was amazing to see them in the wild and a huge bonus for the hotel) was the smoothie and coffee bar, staff very helpful and friendly and are happy to mix up anything you like really so you do not have to stick to the board. Coffee was good though (and filter coffee was good in the room too so you don’t need to bring any). One bedroom suite was spotlessly clean (villa 3), but as someone has already mentioned in their review there is a strange musty/damp smell which is not pleasant. We were advised by another guest who has purchased a rooftop apartment that the cement was too porous or wrong combination or something so was causing it to leak/damp (he was redoing his) which would explain the smell which is a shame, we did have to wash all our clothes when we came back home as it just got into everything. The hotel should really try and resolve this as it spoils a beautiful room. Great Jacuzzi that our son loved, suite was good, did seem weird having a kitchen but with nothing in it! Always supplied with shampoo, shower gel etc (which was good as we had forgotten to pack ours and was good quality stuff too). Coffee wasn’t always topped up which was frustrating, but you could just call housekeeping and they would send someone with packs. We did have issues with our bed being too hard so they brought us a mattress topper which made it better. Our son also had an issue on the sofa bed (I think where it folds back into being a sofa, so they provided a mattress topper for that too and he said it was the best bed he had slept in!!) Very efficient at trying to sort things out if you had issues. We also requested another couple of chairs or sun loungers on our balcony (as there were 3 of us and only 2 chairs) and they quickly provided us with a couple of sun loungers. Room service was good too, not a massive choice but enough to choose from, meals did vary sometimes (we had a beef dish twice and first time the sauce was brown and the next time it was a pale brown and not very nice, so was a bit inconsistent). Some said it was small portions, we didn’t feel they were! Puddings were huge. All the restaurant gourmet food was good, we enjoyed them all, a little limited if your child doesn’t enjoy a certain type of food (luckily our son eats most things including curry) (there only seemed to be a child’s menu at the Italian), didn’t really rate the Flavours at night (fine at breakfast) as it was very limited and we felt a bit of an afterthought rather than being able to get a decent meal. The restaurants did start to get busy from 7.30pm and their were queues sometimes (we tended to go at 7 generally so were ok). We tended to go to the Bistro for breakfast as they have an area to sit outside which we like as we don’t get to do that much in the UK!! Great choice at breakfast though, so even fussy eaters could find something. I think our favourite restaurant was the Sea Olive – the service could be a bit hit and miss though, the best waiter was Daniel as he was brilliant with our son and made him ‘surprise’ drinks which he loved, very happy, nice chap and our favourite waiter in the hotel. When we went to Sea Olive on our last night as our son wanted to see Daniel again, he had been outsourced to either one of the 2 weddings going on or the private dining and the service that night was very, very slow so I am not sure if the staff go and help in other areas so it then makes that restaurant short staffed…. We didn’t tend to eat much at lunch time so cannot really advise on the main lunch restaurants as we tended to just have nachos which were lovely and the best guacamole ever. Pools were lovely and actually the resort was not that large really but made prettier by the pools going in and around the villa’s. Pools were clean and were not too cold (once you are in it was fine), the pool chaps do a good job too keeping all the leaves etc out, it is a never ending job for them. We tended to sit near our room (block 3) as didn’t really fancy the noisy areas and it was really nice and peaceful. Son spent some time at the kids club which he enjoyed (ladies are lovely there) but also met so many other boys of a similar age that they tended to play in the pool etc, the hotel felt perfectly safe to let your 9 year old wander around with other children of a similar age which was lovely. One down side was the sprinklers, as another review mentioned, they smell terrible (it is recycled water I think) and we had 2 occasions where they came on and soaked us where we were lying so the directions of them need looking at as not pleasant smell (they also sprayed into the pool too which wasn’t too pleasant). The grounds of the hotel are absolutely stunning and the grounds men and maids do a fabulous job keeping it tidy, absolutely beautiful gardens so they all deserve a huge pat on the back as it must be never ending with all the leaves etc. I think my only real disappointment was the beach, not big enough but also (no fault of theirs), there was a red flag out the whole time as it was really choppy so my son was really disappointed that he couldn’t snorkel or use any of the equipment as he was looking forward to it. We did had a few issues which did put a dampener on the hotel – not impressed with our concierge Raphael as twice he booked us in at a different time at a restaurant to the time we had requested so one time we went and we should have been their half an hour earlier so couldn’t get in, the next time his system was down and said he would drop our reservation slip to us and never did, so we contacted them via phone (as he had gone) and he had booked us in at 8.30 instead of 7pm, we spoke to Alejandro afterwards and he was excellent, the other issue we had was at our second time at the Italian we were told my husband could not come in because he had open toe leather sandals (which are smart) and they have a policy of closed toe only. There is nothing that says it needs to be closed toe, even the booking slip says smart sandals are ok. There were other people dining who had open toe sandals eating at the restaurant, so it did take a bit of a shine off the meal that night. I seems they would rather have horrible trainers being worn, which in my opinion are the sort of thing you wear to Burger King and not fine dining , than smart leather sandals which makes no sense to me as the ladies wear open toe sandals so it was ridiculous really. We had no issues with his shoes at the Thai so just seems very inconsistent and pointless. I think they could do better in letting people know which restaurants were closed at night as we went to the Messo one night and that was shut, they seem to do a rotation which is fine but there should be some sort of information. There also seemed to be a bar-b-q type thing on the beach on the Friday night which we knew nothing about and thought it was a private wedding so either the hotel or the concierge could do better with letting the clients know what was going on. Bought a lovely wind ornament from a chap at the Friday market and it is stunning (about £39 and well worth it, he makes them himself and they are stunning), t-shirts, bracelets and jewellery also to purchase at the market by the beach. We did use the spa which was ok, but actually for a deep tissue massage, we went to the place on the beach (turn right and it is a few minutes, first one you come to) - (half hour was $30 compared to $167 for an hour at the spa), as they were really good (I actually had 3 in the end as it was so good and really got into the stiff neck and any knots around your shoulders/neck which was far superior than the spa!! Would I stay here again, probably not as we don’t tend to go back to the same hotel twice, I think if the beach was bigger then I would definitely consider it as there really are lots of positives with this hotel, a few tweaks, mainly the smell in the rooms would make it almost perfect (except the small beach  ) Make sure you check your bill when you leave, my hubbie paid and came back and their was no print out. We went back to get a print out and the $100 discount we were supposed to get wasnt added (anniversary special), also we had been told the gin my hubbie had would be reduced to $10 at checkout which it wasnt so Azul need to make sure they print out the bill automatically, not just a receipt. It all seems to be paper tickets and not put onto the system which seems old fashioned and quite a headache trying to go through them all. Excursions we did: We did the Xia-ha with Thomson and it was a long day, but good fun (it gets busy there so they pick you up at 7am and drop you back at 7pm) so do the river part when you first get there. My husband did 3 days diving with playascuba which was brilliant (definitely try the cenotes as that dive was absolutely amazing, one of a kind). They are only about 15 mins away (booked privately before we went as great reviews). We also went horse riding with Rancho Baaxal which was only about 20 minutes maximum away (we booked privately so book prior to going if you want to ride as they get booked up), all horses are rescue ones and lovely staff and horses.More

Hols969, Midhurst

Fantastic!!!

We recently spent one week at Azul Fives Resort (March 24-31). It was absolutely amazing!! Everything was great from the cleanliness of our room, the food, the staff, the landscaping, pool service and great entertainment. We would highly recommend Azul Fives and would definitely visit this place again. Some of the great staff were Jorge, Alex, Gustova and Lorena from the entertainment team. Great service from our poolside bar waitress (Nadira). There were many great table service staff, Martin, Daniel, Alex just to mention a few. Everything about this resort was outstanding and we loved every minute!More

maryann709, St. John's, Canada

See all 2821 reviews »

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Azul Fives by Karisma
Rated: 4.5 /5 based on 2821 customer reviews
from £981.00