With its beachside location, massive pools, and brilliant kids and teen facilities, this hotel blows its rivals out of the water.
Azul Fives is right on the beach. It tops it’s sandy doorstep with sunloungers and double-sized 4-poster day beds.
Rooms come in all shapes and sizes here. Standard doubles come with perks like iPod docking stations and DVD players. Upgrades include suites with Jacuzzis®.
TripAdvisor Traveller Rating
Based On 2475 reviews
- Official Rating
Holidays with added luxury
- Highly rated by you
- 20kg luggage allowance
- Kid-friendly Premier Families collection
- Long-haul Premier Luxury collection
- Stylish 4 and 5-star hotels
Free in-resort credit
Book before the 28th February 2015, and stay between 1st May 2015 and 31st October 2015, to get $150 in-resort credit. This includes includes $25 credit towards a massage per stay, $25 credit towards a candlelit dinner, 4x $10 towards a bottle of wine and $10 towards internet usage. This offer doesn't apply if you're staying in the Royal Suites or Presidential Suites. Your booking must be for a minimum of three nights to quality. Just to let you know, credits can't be combined, for example in the spa, it's one credit per adult per massage, and the candlelit dinner and wine credits can't be used at the same time. Reservations are dependent on availability and do not include the lobster menu.
Honeymoon and Anniversary Offer
Complimentary honeymoon and anniversary package available when booking a 1-bedroom or 2-bedroom suite. Package includes 2-for-1 on beachfront sky massage, sparkling wine, flowers, romantic rose petals, 15% discount on spa services and candles in your room. Offer valid on bookings - within 60 days of the wedding and within 30 days of the anniversary - proof of marriage required on arrival.
All Inclusive - Here's what you get
Flavours restaurant for breakfast and dinner. Lizards and Palmas swim-up snack bars for lunch. Sea Olive Mediterranean for lunch and dinner. Tsuki, a Pacific Rim influenced restaurant, for dinner. Arezzo for dinner. Oriola Beach Club for lunch and dinner.
All local and international alcoholic and non-alcoholic drinks. Range of cocktails. Health bar serving smoothies and other healthy drinks.
Sports and Activities
All are included except where indicated.
Facilities► View all
Flavours international restaurant
Offering breakfast and dinner, with an open kitchen so you can watch all the action in this relaxed family orientated atmosphere.
5 outdoor pools
With pool towels, sunbeds and a sun terrace.
The hotel-run Azulitos Play House has a great selection of toys, games and activities designed for kids from 4 to 12 year-olds.
Rooms ► View all
deluxe room for sole use
Deluxe room sleeps up to 4 with a garden or pool view - can be sold as a single. Minibar is restocked daily.
deluxe double room
Deluxe double rooms have two double beds, a LCD flatscreen cable TV with a DVD player, iPod dock, amenity kit, iron and ironing board. You'll also have a large balcony or terrace with a garden view.
TripAdvisor Reviews Show more reviews »
The Azul Fives Hotel - Lacking Some Karisma!
Firstly let me start by saying, my wife and I are huge fans of Karisma properties. We Love the El Dorado Royal and the Azul Beach. When we decided to go back to the Riviera Mayan this January it was a no brainer for us return to a Karisma Resort and decided to try a different location. One of the main reasons we love Karisma Resorts is their "Gourmet Inclusive" program, for us the food is a priority and the two properties above didn't disappoint, in fact they were the best of the best out of the last 12 resorts we've stayed at. Now onto the Azul Fives. This is Family based property, if you like Children or have Children traveling with you, it'll be great. For us, it was a bit loud while dining and we had wished the Fives had a place to dine quietly. Front desk was welcoming and smooth on check-in and check out. The property is clean, well laid out with pools and paths. We found the nicest pool, the infinity pool was near the beach but sadly it was too loud to enjoy so we spent most of our time at the pool near our room which was awesome. The Beach is narrow with rows upon rows of reclining beach chairs or beds, stacked anywhere from 5 to 10 deep. We didn't have any trouble getting a chair, as long as we went before 9am. All the Beds are for Prestige Members only "time share members" more on that in bit. Our room was in block 11 which is right next to the main entrance. We upgraded our room when we booked, it was older but had a suite with a kitchenette with coffee maker, living room, separate bedroom with sliding doors, jacuzzi, big shower with an awesome rain shower head and 2 bathrooms. It overlooked the pool we spent most of our time at and had a very large deck. Upon check in I asked about upgrades which I like to do and was referred to our concierge, more on that in a bit. Now for our culinary experience, the "Gourmet Inclusive". Sadly the Azul Fives has a lot of bugs to work out, and for a property that has been in the chain for as long as it has, I was very disappointed. I may be wrong on the number of restaurants you have to make reservations for but I believe it was 3. They had to be made within 2 days of dining. Only a few restaurants would qualify as "Gourmet Inclusive". They were 1). Poolside Grill, excellent food, omg, fish tacos to die for. 2). La Brasserie, well laid out, good choices on the buffet. Open for breakfast/brunch and should be your only choice. 3). Arezzo Italian Restaurant, great menu and service but sadly the Arezzo is a big room with a very high ceiling and open concept and therefore the room is very loud with babies and children, kind of ruined it for us. 4) Koh Thai, very good food, nice room, loud but didn't seem to bother us at all based upon where they sat us. (couples get a table under the Sushi Rest), its cozy. If you like spicy, this is your spot. I would recommend they offer a selection of mild to hot dishes or a choice on adjusting the heat to the dish. My wife found it too spicy and we eat a lot of Thai Food. Alright, Im going to be harsh here. The Azul Five needs to completely overhaul or close Flavours Restaurant! A three star buffet does not belong in a Karisma Resort. The food was not good, most of it was warm or cold at best and the selection was poor. On a good note, the service was ok. The new Sushi Restaurant, Oka Sushi was a total let down. We had to wait approximately 20 minutes for someone to take our order and another 15 to get it. When served, we had received "Dry" rolls, which must have been sitting pre-made for several hours, even the wasabi had totally dried out to a point it was flaking into a powder on our plate. I had some type of rice bowl that was flavourless and my wife and I shared a Tempura dish, which seemed to be cooked in a fish batter and at a lower temperature so the oil hung in the batter like oil in a rag. It was so bad, we had to leave our meal and go to the only other place we could get into without a reservation... wait for it ...... Flavours! *sigh. In each of our dinning experiences, the rooms were not full, maybe on the high side 60% full. So one cannot just say the kitchen was overwhelmed by how busy it was. There seemed to be no other excuse but poor attention to detail in the kitchen. Please understand, we are not expecting these places to be Michelin Star. We are however, expecting higher than normal cuisine as advertised and provided by sister properties. And now for my final pet peeve... Time Share Sharks! How annoying, if you want to upgrade, you can, but it will be $1200.00 ... here comes the twist, unless you buy into our prestige program, then it will be this for the week. And it didn't end there, as we relaxed at the pool, Oh Hola Mr. Customer so happy to see you, how are things on the resort? You know we can make it better for you! I have no trouble with being asked if I am interested in ownership. If I decide I am not, please leave me alone.... its my Holidays! All in all, the Azul Fives would land in at about a 4 star or just under. For us, we will go back to the El Dorado Royal or other Hotel Chains in the area. Adios and Good Traveling!More
djgood, Calgary, Canada
Great hotel and amazing staff
We have just returned from a 10 day holiday at the Azul Fives. Firstly I just want to say that the staff are amazing, from pool butlers, bar staff, cleaners and waiters. I can name them all but I want to thank the team from the Gin bar for the Pussy Cats and the 1910 cantena, azucena, renne, paola and wilder, thanks for the capitan and coke. Its easier to do pro's and con's rather than a mass e mail Pro's 1. Accommodation amazing we had a suite in block 15 2. La Brasserie for breakfast was outstanding both in food and service 3. Gin bar very nice with great branded drinks with good service 4. The pool bar and grill near block 16 is fantastic and food is amazing 5. Staff in ALL areas are polite and very helpful 6. 1910 bar very good and staff great Con's 1. A wedding a day sometimes 2 per day do impact the resort in the bars and restaurants and also around the pool 2. In my opinion its not 5 star 3. No adult only areas 4. Very hard to have an intermediate romantic meal in any restaurant 5. Food good but all restaurants are canteen style dining and very noisy due to very large and very drunk wedding parties 6. Lots and lots of kids, we arranged our dining around the amount of prams (strollers) outside the restaurants 7. Large groups,50 plus having a very loud and drunk pre and post wedding celebration Overall a nice hotel and I would recommend it to any family or group holiday but if your looking for couples and romance its difficult to find a spot thanks to everyone at azul fives a great holidayMore
hillj2010, Chester, United Kingdom
Poor maintenance and too many babies
The first day I took a shower and it overflowed the bathroom, almost to the bedroom. After two maintenance men could not fix the problem, them admitted that the whole building has the same problem. Others just deal with it and pile up towels, which I refused to do. It took five hours to be reassigned a different room in a different building. When we got to that room there was no air conditioning. It took four hours to fix that. Rueben, my "personal concierge" was of no help. He was never there. The resort is "family friendly". There are babies everywhere. If you don't like crying or screaming babies at every meal don't go to this resort.More
Gene R, Basking Ridge, New Jersey, United States
Best week of our lives!
We had a family wedding there and it was incredible. Everyone ate more than they should have, came back darker and more relaxed, and had the best time doing it all. Everything it should have been. All staff is kind and helpful and it was all perfect!More
Nice but don't be fooled......
Just returned from this hotel after a 2 week break. Overall a good holiday but NOT 5 star and never will be whilst they compromise on standards. If they state a dress code then they should instigate it. Management team didn't seem to want any confrontation with any guest who was outside the dress code, was behaving in a way which was disturbing for other guests or drunk and disorderly! The food was ok but far from gourmet and disappointing. The second week was busier with guests than our first week and considering the number of staff , they were unable to cope with higher numbers in the restaurants. Sea olive and Arrezzo restaurants were chaos on more than a couple of occasions and for anyone looking for an adult luxury gourmet holiday ... Beware of the kids. Would advise to book adult only holiday as so many kids and trying to eat a 'gourmet' meal in these circumstances.. Impossible. Reception staff were rude and ineffective, our concierge was not a conciergeas we know them in uk but a customer services rep and was ineffective and housekeeping was hit and miss to say the least. Beware the barman in the gin bar.... Tip him well or have your gin served in a plastic cup.. Rude and ignorant. Would go back to Mexico but not to this resort.More
Caz S, London
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