Azul Fives by Karisma

With its beachside location, massive pools, and brilliant kids and teen facilities, this hotel blows its rivals out of the water.

Azul Fives is right on the beach. It tops it’s sandy doorstep with sunloungers and double-sized 4-poster day beds.

Rooms come in all shapes and sizes here. Standard doubles come with perks like iPod docking stations and DVD players. Upgrades include suites with Jacuzzis®.

TripAdvisor rating

Based on 2022 reviews

  • Official Rating
  • 360Rooms

Holidays with added luxury

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  • 20kg luggage allowance
  • Kid-friendly Premier Families collection
  • Long-haul Premier Luxury collection
  • Stylish 4 and 5-star hotels

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Honeymoon and Anniversary Offer

Complimentary honeymoon and anniversary package available when booking a 1-bedroom or 2-bedroom suite. Package includes 2-for-1 on beachfront sky massage, sparkling wine, flowers, romantic rose petals, 15% discount on spa services and candles in your room. Offer valid on bookings from 1st November 2014 - within 60 days of the wedding and within 30 days of the anniversary - proof of marriage required on arrival.

All Inclusive - Here's what you get

Food

Flavours restaurant for breakfast and dinner. Lizards and Palmas swim-up snack bars for lunch. Sea Olive Mediterranean for lunch and dinner. Tsuki, a Pacific Rim influenced restaurant, for dinner. Arezzo for dinner. Oriola Beach Club for lunch and dinner.

Drink

All local and international alcoholic and non-alcoholic drinks. Range of cocktails. Health bar serving smoothies and other healthy drinks.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Flavours international restaurant

Offering breakfast and dinner, with an open kitchen so you can watch all the action in this relaxed family orientated atmosphere.

5 outdoor pools

With pool towels, sunbeds and a sun terrace.

Hotel-run kids' club

Azulitos Play House has a great selection of toys, games and activities designed for kids from 4 to 12 years-old.

Rooms ► View all

deluxe double room

Each room has 2 double beds, a LCD flatscreen cable TV with a DVD player, iPod dock, amenity kit, iron and ironing board. You'll also have a large balcony or terrace with a garden view.

deluxe room

Deluxe room sleeps up to 4 with a garden or pool view - can be sold as a single. Minibar is restocked daily.

TripAdvisor Reviews Show more reviews »

Fantastic family resort!!

We just got back from taking the family on a week vacation at the Azul Fives Hotel during the 2nd week of October, 2014. We are members of Exotic Travelers, and have stayed 3 times previously at the adults-only El Dorado Casitas Royale (which we love and have positively reviewed on TripAdvisor). This year we wanted to go as a family and, since we were never disappointed at the Casitas Royale, decided to give Karisma's family-friendly Azul Fives hotel a try, and we're so glad we did! Our group consisted of 6 adults and 2 kids (ages 5 & 2) and I reserved the 3-bedroom unit. Based on other reviews I'd read, I requested being in Building 5 or 6, which were more centrally located, and either on the 1st floor or - if possible - to upgrade to the 3rd floor sky suite. On our arrival, we were happy to find out that our rooms were located in Building 5 (closest to the beach) and thrilled to be upgraded to the 3rd floor sky suite, which consisted of a huge roof deck, sauna, lounge chairs, dining table and cabana bed. To be honest, I wasn't exactly sure what the layout of a 3-bedroom unit would be, but was pleasantly surprised to find that basically it's like having 3 large hotel rooms all accessable within one main entryway. The rooms were beautiful and looked exactly as shown in the hotel photos (I'll add my own too), my husband and I had the largest room with the HUGE kitchen, living room and master bedroom that had a 2-person jacuzzi, comfortable king bed, spacious bathroom area, and decks off the bedroom and living rooms. The other 2 spacious rooms were set up in a hotel-room style, each with 2 queen beds, a walk out deck and large bathrooms. I really liked this setup because, while our key cards gave everyone access to all the rooms within the suite, we were still able to have our own privacy if we chose to. As with most of the Karisma properties, guests are assigned a concierge for the week which truly elevates the experience to another level. We met our concierge, Cesar, when we checked in and literally from that point until the day we left, he did everything he could to make sure we all enjoyed our stay as much as possible. He checked in with us 2-3 times day to make sure we had everything we needed, he made (and rescheduled) dinner reservations for us, arranged for a lovely anniversary dinner with our son and his wife on the dock (over the water), brought fresh fruit and ice to our room daily and even reserved a swing bed on the beach for us daily (which was SO relaxing!). If we had any issues, it was nice to know we had someone like Cesar to take care of them for us. The rest of the hotel staff, including the pool butler and other wait staff, were also just as pleasant and hard-working, which never ceased to amaze us. When we arrived, they were doing some renovations to the main lobby and were told they were expanding the property, adding a few more buildings, pools and restaurants, which would be finished by December 2014. The property itself was beautifully landscaped and, as with the Casita's property, immaculately clean and well maintained. A short walk brings you to a large infinity pool and the beautiful beach just beyond it with lovely powder-soft sand, lots of beach chairs and cozy swing beds. There were 2 other long pools that ran along the inside of the property, All the pools were 4.2ft deep, they all had large shallow areas or gradual declines, which were perfect for the little ones to play in. The infinity pool was the main area where all the activities were held (and where almost everyone was). The staff provided a lot of fun activities for guests of all ages during the day. We had fun doing water aerobics, water polo, archery, ping pong and volley ball. Every night at 9:30pm there was some type of entertainment such as a Michael Jackson tribute show (very impressive!!), a magic show, acrobatics show, 70's & 80's. Also, because of all the construction going on (which didn't interfere with our stay) the resort invited all the guests one night for a delicious lobster/steak dinner on the beach. They had live music, dancing and, of course, the dinner and drinks were fabulous! We really appreciated how much the resort caters to families with little ones. Strollers, baby monitors, cribs, high chairs, and even baby sitting services are all provided if needed. All the restaurants offer kid menus and at the kids activity center (next to building 5), my husband was impressed with how attentive the staff was with all the kids as well as the variety of activities that changed daily. Our grand daughter (age 5) asked several times to go back to play there and made some new friends. There's also a shallow pool outside the activity center along with tiny lounge chairs and umbrellas that were the perfect size for the little ones! As far as the food and drink go, we were wondering if Azul Fives could come close to the level of what we always enjoy at the Casita's Royale, and we were NOT disappointed! One of the things that sold us on becoming Exotic members was the concept of the gourmet all-inclusive. All the drinks are top shelf drinks, not watered down like at so many other resorts we've been to, and the food was just off the charts! The level of quality, taste and artistry that goes into each of the meals rivals the best 5-star restaurant anywhere! Our adult kids, who were experiencing this type of gourmet AI for the first time, were blown away by the menus and how delicious everything consistently was, as well as the attentiveness of the waitstaff. Like most reviewers, our favorites were the Tsuki (Asian) and Arrezo (Italian) restaurants. The variety of fresh sushi at Tsuki was SO delicious and the homemade pasta, warm caper/tomato italian bread and fresh cheese board selections at Arrezo was amazing. We also have to give a special shout-out to a favorite waiter, Esezkiel, at the Arrezo restaurant, who made quite an impression on us. One night, four of us dined at Arrezo, while our son, his wife and their very tired kids decided to order room service. Esezkiel was extremely attentive and called us by our first names throughout the entire dinner. At one point, Esezkiel disappeared for a short while, and another excellent waiter, Arturo, stepped in. When finally Esezkiel came back to our table, we noticed he was bit out of breath and asked where he'd been. He said he had to go deliver a room service order - which we found out later was to our son and his family! We were totally blown away by this, because the restaurant is next to the beach, and a good stretch away from all the rooms. But Esezkiel just picked up where he left off with his pleasant, personal manner. We couldn't imagine any waiter in the US doing something like that! The staff at these resorts work so hard and don't make much, especially by US standards, and we always try to be generous with our tips through our stay. Three of us had massages and facials at the very modern Vassa Spa. The facilities were immaculate and the staff very professional. My daughter-in-law and I got the full body massage which we both highly recommend, however we found their 'Vitamin C facial' to be very basic and a bit disappointing, especially for the cost. Just one observation about the time of year we went. For the past 10 years, we've traveled to Mexico in the mid-late fall, not only because it's our anniversary, but also because it's the off-season for most resorts due to it being hurricane season. So far, we've been fortunate to never have had a problem with a hurricane (we get travel insurance just in case) but the plus side to traveling around this time of year is that the resorts are usually not at full capacity (Azul Fives was at half capacity during our stay) and with less guests, you usually get better service and attention, don't have to worry about getting a beach chair (hate those 6am chair savers!) and the resorts can usually accommodate special requests or upgrades easier than when they're working at full capacity. All in all, we had a fantastic, memorable vacation at the Azul Fives and we will without hesitation be returning again with our family. Feel free to contact me if you want any more info on the resort!More

TraceyMonte, West Kingston, RI

Once in a life time

To all the fantastic, caring, polite and fun members of staff that work at Azul Fives thank you very much for making our holiday to Mexico as special as you did. It was truly an exciting and memorable vacation, filled with lots of adventure and new experiences of an ancient culture. The staff make the resort as they engage with you and encourage you to participate, no matter what activity is taking place you feel included. I would especially like to thank the entertainment team Manuel, Victor, Alex and Diago who have a range of skills and provided excellent entertainment throughout the day for all ages, from water polo and aerobics in the pool, vollyball on the private beach, dance lessons by the pool, Spanish lessons and wine tasting on the lawn. Along with evening entertainment this hotel has an activity to suit everybody's interests. All of the hospitality staff in the restuarants who are efficient, dedicated and showed great attention to detail which made us feel extra special. I want to thank Amy who ensured our room was beautifully decorated on my daughter's birthday, she was amazed by the cake created out of towels, very clever and all the other decorations we would return to. The bar staff who were always happy and willing to help. Santiago who made my experience of Mexican independence and Taquilla a fantastic, enjoyable and lasting memory, Omar and Cassna in Zky bar introducing me to some tasty cocktails. To all the spa staff who were helpful and receptive to our needs which provided us with a unique experience of a spa and an excellent standard of service that accompanied it. A special thank you to Flor i absolutely loved my hair style, i felt like a princess and Rosario the facial was brilliant, not forgetting Rosa with her amazing hands for massages. A big thank you again to all the staff at Azul Fives who made a great impression and showed kindness throughout our entire vacation.More

Gemma C,

Clearly understaffed! Not the best Karisma in the area!!

Lovely hotel but horrible service (waiters/room service)! My boyfriend and I chose this hotel to celebrate our birthdays (mine was on the 7th his was on the 11th, October). Last year we visited Azul Sensatori, this year we chose Azul Fives, BAD IDEA!! We loved Sensatori and regretted picking Fives this year. They are clearly understaffed in most areas: Room service, restaurants, pools and reservations. Since we booked (directly with the hotel) our experience was not pleasant. I sent an email because, when I tried calling the hotel, I was placed on hold without getting to say "hello". The reservations lady (Adriana) took more than 24 hours to reply (by that time I had called again, she picked up the phone and told me "oh, yeah, I have an email from you, I answer in order so I'll get to your email when I can" and pretty much was done with the call and pressed to hang up. When she finally replied we booked through her. I made sure I said several times that we were celebrating our birthdays. Upon arriving, the concierge (Macbeth) was amazing but didn't know it was our birthdays (something that should have been stated on our reservation); he told us that two of their restaurants needed reservations and, if we liked, we could make them once we finished with the check-in process with one of his colleagues. We were eager to get to our rooms (we arrived a bit late, at around 6:30pm), unpack and start locating the best bars, pools, etc. When we got to our room there were two separate beds, instead of a king sized bed. Nothing in the room to celebrate us. AS I said before, last year, the cleaning staff at Sensatori left a cake made out of towels and the concierge left a bottle of bubbly and glasses. The moment we got to the room we called to make a reservation for Tsuki (Asian restaurant), we were told we couldn't make a reservation and the person at the phone was not helpful at all and just said "Today our Flavors restaurant has Asian food so you can go there". Overall the food in the restaurants was good but service is AWFUL! We had to (almost) beg for our waiter to take our plates. Flavors offers buffet meals so not having a clear table can be quite annoying. After dinner we went for a moonlight walk on the beach. I left my BF at the beach and sneaked to the nearest restaurant so I could get in touch with Room Service to request a piece of cake or any kind of pastry to be delivered to the room at midnight that day (a few hours after the call) hopefully with "Happy Birthday!" on the plate or something of the sort. The guy, clearly busy, just said "not possible, desserts are served in cups". I Asked for two chocolate mousses. I gave my full name and said room number "213-A". When we got to the room my BF hopped into the shower and I immediately called Room Service (10:45pm) to correct the room number because it was 213-2 not "A". After several minutes the guy picks up, says his "room service" speech "how may I help you" and before I could say anything he placed me on hold, without even asking if I was OK with it. Don't know if we actually hung up or was placed on "silence hold". After a while of being on a completely silenced lined I hung up and called back thinking I was mistakenly cut-off. Same guy answers this time I managed to say something like "Hey, I think it got cut-off" the guy replies "no, I placed you on hold, gimme a minute" and puts me on hold AGAIN! When I was just trying to make sure they would get the stuff to the right room in a few minutes! I hung up, annoyed and thinking they would call back... they didn't. At midnight there was a knock on the door with the WRONG DESSERT! (an awful lemon cheesecake blob in a cup) Anyways, it was at midnight which I was very thankful for. At around 9:15 am, we were asleep, there was a knock on our door and someone opened the door!!! Without waiting!!! And saying something in Spanish around the lines of "Hey, are you showing the room?" the person never showed up, she heard our confused voices and said (in English) "Ay, sorry!" and closed the door. We dressed and walked to the nearest concierge mini-booth to say what had happened so far. Again, the concierge and reception staff AMAZING. Nadia listened attentively and apologized for what had happened so far. She booked our dinner reservations for the Italian restaurant, wrote everything down and told us something about letting them surprise us at night. We went for breakfast and the pool. Again, in both places evidently understaffed. We were at the Lizard's bar and pool. The concierge booth there was empty and we couldn't get our towels, one waitress had to "break in" to get us some. Food great, drinks awesome! Once we arrived to the room the beds were pushed together. Great one! The Italian restaurant again Understaffed!! We waited a while before anyone came up to us and take us to our seats. Good food. TOO NOISY! SLOW waiters! When we finished our meals we just stood up and left after waiting for a while for a waiter to show up. When we arrived to the room there were two small cakes (one for each), with "happy birthday" our names. They looked delicious, sadly, they had nuts (I have mentioned I had a nut allergy). Attention at the Gin bar: AMAZING!! And the bar man incredible! Down side: since they were understaffed it was not open at 1pm as stated on the door. It opened much, much later. We might go to Sensatori again, but Azul Fives? Nope, not a chance. The place is beautiful, but service is just too wanting, and does not provide a WOW experience, despite the excelent attitude of the concierge.More

R Tania K, Cancún, Quintana Roo, Mexico

Amazing

My girlfriend and I travelled to Azul Fives for a week with the Gourmet Inclusive Experience at the beginning of September. as it was Mexico's rainy season we were slightly worried about the weather. When we arrived at the resort it was raining which didn't please my girlfriend. As we sat with the concierge we decided to upgrade our room to a suite which was 110% worth it as the room was unbelievable. The resort itself is amazing and has by far the most beautiful beach compared to all of the other resorts close by. The staff are ridiculously polite and helpful, especially around the pool! there was always a great atmosphere around the resort, with a mix of different people. The cocktails are great, defiantly recommend a lime daiquiri or a mango mojito. we had a couples massage in the spa which was amazing and we also had dinner on the beach which was lovely. The oriole beach grill is amazing for lunch, I had the shrimp tacos every other day which was recommended to me by a member of staff which was one of my favourites. the breakfast buffet was great with a variety of all different foods, and the best hot chocolate you will ever taste. The food in the evenings was the only disappointment. our favourite place to dine in the evenings was the Japanese restaurant which was great both nights we ate there. definitely avoid the Italian and never order calamari in any of the restaurants. A long winded review but it is really worth it as we had an amazing time. Hopefully we will be back soon!!!More

Alex L, London, United Kingdom

Don't miss the best food -"Saviche "at Palma's bar at Azul Fives!!

We had a wonderful time at Azul Fives with my daughter during our stay there.The resort was wonderful: room was light, clean and nice. Every day we had a surprise- beautiful cute sculptures made from towels , fresh flowers it was different every morning.It is too bad i did not ask for names of this hardworking housekeepers! Food was very good. But SPECIAL THANKS FROM THE BOTTOM OF MY HEART to amazing, professional ,cheerful people from Palma's bar !!If you want to try real Mexican food - Saviche, ask for SUPER HELPFUL, FRIENDLY young fellow Jose Jesus Jimenez !!!He is the best of the best!You will see the difference, even the presentation of Saviche -is the peace of art! All AMIGOs at this little bar are treating you LIKE A FAMILY ! Next Thanks to Victor , he is the host at the beach. He is providing OUTSTANDING SERVICE! He would bring you fresh towels, water,umbrella with pride , dignity and open smile, just for you to feel better and for you to love this world and feel like you are a queen ! I would come back to Azul Fives for sure next time, because my dream came true once-it was my stay at beautiful place. I was really really happy there. Thanks to all awesome staff.More

64Natalia108, Vancouver, Canada

See all 2022 reviews »

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