With its beachside location, massive pools, and brilliant kids and teen facilities, this hotel blows its rivals out of the water.
Azul Fives is right on the beach. It tops it’s sandy doorstep with sunloungers and double-sized 4-poster day beds.
Rooms come in all shapes and sizes here. Standard doubles come with perks like iPod docking stations and DVD players. Upgrades include suites with Jacuzzis®.
TripAdvisor Traveller Rating
Based On 3038 reviews
- Official Rating
Holidays with added luxury
- Highly rated by you
- 20kg luggage allowance
- Kid-friendly Premier Families collection
- Long-haul Premier Luxury collection
- Stylish 4 and 5-star hotels
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Honeymoon and Anniversary Offer
Complimentary honeymoon and anniversary package available when booking a 1-bedroom or 2-bedroom suite for a minimum of 10 nights. Package includes 2-for-1 on beachfront sky massage, sparkling wine, flowers, 15% discount on spa services, romantic rose petals and candles in your room. Offer valid on bookings from November 2014 and within 60 days of the wedding or within 30 days of the anniversary. Proof of marriage required on arrival - a copy of marriage certificate or wedding invite and wedding photos. Just to let you know this offer isn't valid on group bookings or if you're travelling with the wedding party.
All Inclusive - Here's what you get
Flavours restaurant for breakfast and dinner. Lizards and Palmas swim-up gourmet corners for lunch. Sea Olive Mediterranean for lunch and dinner. Tsuki, a Pacific Rim influenced restaurant, for dinner. Arezzo, Koh Thai, Oka sushi and Meso Tapas for dinner. Oriola Beach Club for lunch. La Brasserie for breakfast.
All local and international alcoholic and non-alcoholic drinks. Range of cocktails. Kafeina serves a selection of coffee, smoothies and other healthy drinks.
Sports and Activities
All are included except where indicated.
Facilities► View all
Flavours international restaurant
Offering breakfast and dinner, with an open kitchen so you can watch all the action in this relaxed family orientated atmosphere.
4 outdoor pools
With pool towels, sunbeds and a sun terrace.
Azulitos kids' club
The hotel-run Azulitos Play House has a great selection of toys, games and activities designed for kids from 4 to 12 year-olds. Children aged 4 and below require adult supervision.
Rooms ► View all
deluxe room for sole use
Deluxe double rooms sleep up to two adults and two children - can be sold as a single. The contemporary design mixes neutral interiors with splashes of chocolate brown and pale blue accents. There's an LCD flatscreen cable TV with a DVD player, iPod dock, amenity kit, iron and ironing board. You'll also have a garden or pool view. Minibar is restocked daily.
deluxe double room
Deluxe double rooms sleep up to two adults and two children with two double beds. The contemporary design mixes neutral interiors with splashes of chocolate brown and pale blue accents. There's an LCD flatscreen cable TV with a DVD player, iPod dock, amenity kit, iron and ironing board. You'll also have a large balcony or terrace with a garden view.
TripAdvisor Traveller Reviews Show more reviews »
Bad first day
Experience so far is lousy, the service is terrible. Hotel is overbooked rooms as of 330 are still not ready. We arrived at noon. We had a bite to eat for lunch waiting and killing some time and the service there was terrible too. If this first day is any indication this will be a lousy trip. Will keep you posted don't book this hotel yet and they will need to up their game.More
Samd098765, Toronto, Canada
Very unpleasant experience
Like most resorts the rooms are never timed with flight arrivals. Azul Fives in Mayan Riviera is no different. The lobby cannot handle the influx coming off a charter. The staff does not understand what customer experience means. I can honestly see why the rating of this resort has been decreasing over the last few years. I would not recommend it at all. If you are Thinking about coming here, I would suggest you look elsewhere.More
Good Food, Great Rooms, Not Value for Money
I wanted to share my honest review for other people in a similar situation. Firstly, there is no way this hotel is a 5 star and would need to work to maintain it's 4 star status. We are a family of four with two older children (19 and 16) and have historically taken luxury holidays once per year together as a family. Our kids attend university / school in the UK for 9 months of the year and we live in the Cayman Islands so this family time together is a vital part of our family time in the summer when we can all be together. Check-In - When we arrived at 8pm it took us about an hour to be seen by the check-in staff. The reception area is tiny and often resembles a mad-scramble as it is always busy and doesn't appear to have enough seating for people waiting nor does it appear to be well organized or suitable for a hotel that wants to be a 5 star. This was probably the second most surprising thing for a 5 star hotel! Now the bad news, at our check-in they admitted that we did not have the two rooms that we had booked as they had oversold the resort by 14 rooms. We were given a 1 bedroom penthouse suite in Block 16 for 1 night and there was 2 temporary beds moved into the living area for the kids to sleep. Needless to say we were not impressed after travelling all day but had very little choice given it was 9:30pm. Accommodation - We were asked to move the following day to a 2 bedroom penthouse suite in block 8. However, after finally re-locating we realized that this wasn't a 2 bedroom unit and it was actually 2 separate rooms with no interconnecting doors. Also the penthouse jacuzzi tub in our room was broken and was fixed the following day after it was reported. This was very disappointing and we asked to be moved back to the 15/16 blocks which had interconnecting doors for the suites as we wanted to be together as a family. The rooms in 15/16 are excellent (although slightly smaller than those in Block 8) with modern appliances, kitchen, soft beds (Block 8 the bed was rock solid), nice showers - nothing to criticize at all!!. One word of warning - there is construction noise around block 15/16 but it really didn't bother us much. Food / Drink - We had the gourmet All-Inclusive package and the food was excellent for a large hotel. You had to book in advance in the Thai and Italian and they were definitely worth it and highly recommended. The Bistro was also very good for breakfast and lunch but I wouldn't recommend the other restaurants. One major issue for me was that they kept trying to 'upsell' the wine list at all the restaurants and there was no real choice for house wine which was drinkable after a couple of rums to strengthen the pallet. In addition, they wanted $30 extra for steak in the buffet restaurants whereas it was included in the Italian restaurant - crazy given the premiums already paid for the Gourmet All-Inclusive package!! Grounds / Pools - the grounds are excellent and well kept. However, the pools are a little dirty, were leaking (about 2ft to 3ft under the normal water line) and generally very quiet (other than the beach area pool which was crowded with young kids). Spa - The Spa was also fantastic and well worth a visit - quality comes at a price but definitely something that we would recommend as the four of us had a fantastic treatment. Staff - bloody excellent and everyone tried really hard to please. We found the waiters were hit or miss because the really good ones were just superb and the bar was set very high for the others! Nightlife / Entertainment - very, very, very disappointing. Nothing really happening as there is no venue for a decent atmosphere and everything is around the quad area. Really could do with a late night nightclub or somewhere where an artist can perform (not on the quad with crappy seats). This was the most surprising thing for me as it is so easy to fix and get right!!More
Garry S, George Town, Grand Cayman
The Azul Fives property was excellent. Our butler, Luca, gave us an outstanding service. The food and the suites were excellent. The only thing we were not happy about was the wine; it did not taste good. When we were at Azul Sensatori in 2012, the wine we had there was very good; maybe you can consider going back to that brand.More
ashok1615, Vienna, Virginia
Really Great Resort ~ Super Family Friendly
We just got back from a week at Azul Fives. This is our 5th All-Inclusive Experience and probably the best one so far (We've been to a few Bahia Principes and a Royal Decameron). Positives: We went with a 1 bdrm Suite, because we were travelling with a baby. We were in Villa 3 on the 1st floor, not to be confused with the ground floor. Ha ha ha. Our room was really big, and they had prepared our room for stay with baby. The room came with a crib and all the baby amenities (bottle warmer and sterilizer, baby bath tub), and a stroller for use at the resort. They even brought us a second crib (one for naps in the bedroom, and one for nighttime sleep in the main area). Our room had 2 balconies and a second 2 piece bathroom/powder room. There was a kitchen, but it's not equipped with dishes or anything (it's all inclusive so you don't really need that stuff). Azulitos: Kids play gym/area. They have a whole separate building for the kiddies. There's a baby room equipped with Fisher Price toys, and play gym, with a small ball pit, a high bar, mats and ballsâ¦lots of room for running around. They also have an activity room, where they plan kids activities, and a video game room and a nap room. If your kid is over 4, you can check them in and they have a play group that goes for a super long time. Beach Area/Infinity Pool Area: There was some towel game here, but not as bad as other resorts. People seem to get up later here. The Pool Cabana people are great. They will help you pick a spot, and set up your towels, if you don't get a bed, they help you to your loungers that are available, and even brought out umbrellas to help create shade. The service here is great. Beach Towels: They don't track these, you can get as many as you want, without the silly towel card policy that other resorts have. People should make it more noticeable when they aren't coming back, by putting their towels on the ground instead of on the chairs, which I saw many people doingâ¦more so here than at other resorts. Food: Arezzo - one of 2 restaurants that require reservations. It's Italian. It's really good, but their HVAC could use a lot of improvement. They had the A/C pumped so high, that our baby was crying throughout the meal because it was so cold. When they turned it off, other patrons complained so they pumped the A/C again. We ended up eating separately, one of us with baby in the Zky Bar downstairs, while the other ate at Arezzo and switching places at each course. The lady seated beside us had her napkin draped over her shoulder for almost the whole meal. Unfortunately our dining experience could have been improved, but the food itself was quite good. We had the steak and the pappardelle. The beef carpaccio was good, but covered with oil and pesto. The dessert was also good, we had the tiramisu and a lava cupcake thing with ice cream (I ate dessert on second shift due to above mentioned HVAC issue, so my ice cream was half melted). Koh Thai: Second of 2 restaurants that require a reservation. This is a Thai restaurant (as you can tell from the name of the place). This one was highly recommended. It was quite good, however the fish cake appetizer was a bit undesirable (it was flat and fried and kind of had the consistency of a sponge, where I was expecting something more like a crab cake, but made with fish). And it was super salty. My hubby ordered a grilled chicken dish with rice and peas. He found it bland, but a great choice for baby. So he shared his dinner. Oka Sushi: This was a super pleasant surprise. I've been to other resorts and tried their Japanese restaurants and leave disappointed. Not here. Even more seasoned and regular sushi eaters will like this. Their sushi and sashimi was great. Many of the rolls seemed to contain cream cheese (even though it's not listed on the menu, so be sure to ask first). Their tempura was only ok. The corn poppers were really tasty. The avocado tempura is a must-try if you're an avocado fan. They serve the tempura dishes with some kind of aioli which is different than normal tempura sauce. The new world tuna sashimi was also really good. We ordered yakitori (because it's tasty and rather baby friendly if your child will eat chicken). I was really pleasantly surprised by my dining experience here! Sea Olive: This is a great lunch option. I really liked the fish tacos, the grilled calimari tower is 6 pieces of crispy calimari (for those who are wondering, and served in 2 small shorter towers, so its not really tower-like). I liked their Caesar Salad also. It comes with a lightly poached egg. This was really good. Oriola Beach Club Grill: Great outdoor eats by the beach. They have tacos here, and ceviche (I had 2 different ones and both were tasty) It was really windy here but good. Flavours: One of the All-you-can eat buffets. After a week, I was kind of tired of the breakfast spread, but I can't think of anything they could add to it. I think I preferred this buffet because they often had guacamole and chips, not guacamole or chips. Not a big deal for some people, but I like chips and guacamole. We had a few dinners here, due to a super fussy baby, so we noticed that dinner themes were often different Mexican cities, like Monterrey, or Yucatanâ¦but as a non-mexican, I wasn't able to differentiate between the subtle differences, so every buffet dinner night felt similar, but did have my much loved guacamole and chips so I was happy. We didn't try the mexican cantina, as I'm not sure that I would be able to tell the difference, and I'm not drinking much tequila these days, but it looked like there was a good selection of tequila there. The Brasserie: I preferred the lunch here, one day there was a selection of 4 different salsas, which were delicious. I still think about them. One was mango with fish, and the other was a spicy shrimp salsa, along with a fresh tomato salsa and of course guacamole. I was really happy that day. The Room Service: You should try this. Their sandwiches and salads were really good. They can be a bit slow, about 45 minutes during busy times, closer to 30 minutes during not peak dining times. Could Use Improvement: The check in process was brutal. We came in on a bus, with a lot of people. They spent between 8 to 30 minutes with each person at the check inâ¦making the process insanely long. In my opinion, there are several things they could do better, like make sure all the desks are staffed before buses roll in. Secondly, they ask for a form to be filled out when you get to the desk, I feel like they should give everyone the forms on a clipboard in line so everyone can have them filled out when they get to the desk. This would certainly cut down on check in time. It took us over an hour to check in with a crying baby, so we were not impressed with this at all. Room Cleaning: Our room was cleaned thoroughly, but it would have been helpful if they were more consistent about when they were coming. For us, baby napping certainly got in the way of them cleaning on their timetable.More
kiki_caprice, Toronto, Canada
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