Azul Fives by Karisma

With its beachside location, massive pools, and brilliant kids and teen facilities, this hotel blows its rivals out of the water.

Azul Fives is right on the beach. It tops it’s sandy doorstep with sunloungers and double-sized 4-poster day beds.

Rooms come in all shapes and sizes here. Standard doubles come with perks like iPod docking stations and DVD players. Upgrades include suites with Jacuzzis®.

TripAdvisor Traveller Rating

Based On 3298 reviews

  • Official Rating
  • 360Rooms

Holidays with added luxury

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  • 20kg luggage allowance
  • Kid-friendly Premier Families collection
  • Long-haul Premier Luxury collection
  • Stylish 4 and 5-star hotels

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With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests
 

Honeymoon and Anniversary Offer

Complimentary honeymoon and anniversary package available when booking a 1-bedroom or 2-bedroom suite for a minimum of 10 nights. Package includes 2-for-1 on beachfront sky massage, sparkling wine, flowers, 15% discount on spa services, romantic rose petals and candles in your room. Offer valid on bookings from November 2014 and within 60 days of the wedding or within 30 days of the anniversary. Proof of marriage required on arrival - a copy of marriage certificate or wedding invite and wedding photos. Just to let you know this offer isn't valid on group bookings or if you're travelling with the wedding party.

All Inclusive - Here's what you get

Food

Flavours restaurant for breakfast and dinner. Lizards and Palmas swim-up gourmet corners for lunch. Sea Olive Mediterranean for lunch and dinner. Tsuki, a Pacific Rim influenced restaurant, for dinner. Arezzo, Koh Thai, Oka sushi and Meso Tapas for dinner. Oriola Beach Club for lunch. La Brasserie for breakfast.

Drink

All local and international alcoholic and non-alcoholic drinks. Range of cocktails. Kafeina serves a selection of coffee, smoothies and other healthy drinks.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Flavours international restaurant

These twin rooms are decorated with cool, relaxing tones. You’ll have a balcony or terrace for that extra bit of space outside. And air-conditioning is available from May to October.

4 outdoor pools

With pool towels, sunbeds and a sun terrace.

Azulitos kids' club

The hotel-run Azulitos Play House has a great selection of toys, games and activities designed for kids from 4 to 12 year-olds. Children aged 4 and below require adult supervision.

Rooms ► View all

deluxe room for sole use

Deluxe double rooms sleep up to two adults and two children - can be sold as a single. The contemporary design mixes neutral interiors with splashes of chocolate brown and pale blue accents. There's an LCD flatscreen cable TV with a DVD player, iPod dock, amenity kit, iron and ironing board. You'll also have a garden or pool view. Minibar is restocked daily.

double room with pool view

These double rooms come with a pool view and sleep up to 4.

TripAdvisor Traveller Reviews Show more reviews »

Great vacation

A week vacation with my daughte at Azul Fives was a dream. This resort has excellent restaurants and we couldn't ask for better food. .. The staff was amazing and polite. Neatness is remarkable everywhere. The landscape is so beautiful .. I would like to thank our butler Cesar for the good service and his kindness.. Like I said all the staff is SUPER (Marina at the pool bar was so kind and helpful - she always make sure that we had cold water, Kevin and all the other pool butlers were always helping us with the umbrella. Thanks to all the servers at the restaurants for their good services. The maid, Etisa. kept our room so clean - Thanks to ALL!!! P.S. the only negative comment would be the seaweeds on the beach but that's nature, I guess. Rioux (mémère Lorraine for Cesar)More

Lorraine C, Grand Falls, Canada

Everything I Ever Imagined for Our Wedding and More

We visited Azul Fives 3 weeks ago for our wedding with a group of 30 people. To summarize our experience, we all agree that this resort was amazing. The rooms were excellent, very spacious and clean. Some our guests, as well as ourselves, got an upgrade, which was very nice. The check in was quite smooth despite having such a large group with us. Only two couples had to wait a couple of hours to get their room, but they said that the service was amazing while they waited and this was not a problem for them. Now that I mention the service, I have to say that the staff is great! They would always go out of their way to make sure you were comfortable. Their service truly excels at this hotel. I have to send a special shout out to Salvador, one of the bar tenders at the Zky Bar, he always made sure we had drinks in hand. Marina, the bar tender by the pool near villas 15 and 16 was great too. You will not be disappointed, everyone is super friendly. The grounds were impeccable, and there was always some kind of maintenance happening to make sure they looked their best. I have to add, the maintenance did not interfere with our vacation at all. There were a lot of really great places as backdrops for wedding pictures. The food, oh wow. I have gone to several all inclusives and this was the best in terms of food, by far. There's not a lot of buffets, especially for dinner, however I think this is what made the quality of the food so great. There are only two restaurants that need a reservation but we didn't encounter any problems getting spots for our large group. Also, the staff at the restaurants always tried their best to sit us all together or close by and I really appreciated that. It will be tough going to a regular all inclusive after this. I was concerned about the beach, since a lot of reviews mentioned that it was rocky and not swimmable. I don't quite agree. There's two sides to the beach, one being more rocky than the other, but we could definitely swim comfortably and even snorkel. The swimmable area of the ocean (on both the rocky and not rocky side) is not very big, and that's really the only bad part, otherwise it's beautiful. For our wedding, I used the spa services for my hair and makeup. I am so happy that I did! The service was amazing. They were very attentive, and the spa is very relaxing, even as you walk in. I worked with Andrea and I was really happy how my hair and makeup turned out. I definitely recommend her! It was nice that I did not have to leave the resort to get these things done on such a busy day. I paid to have the bridal suite and services. I got a massage, a facial and reflexology as well as the hair and makeup (all part of the package). I was a bit hesitant about spending the extra money, but I'm glad I did. It was the perfect start of an amazing day. The wedding department is another one that wowed me and deserves a special mention. We met up before the wedding for about 2 hours and went through all the details. The wedding exceeded all my expectations. Everything was decorated as I had wanted, the wedding staff that I worked with (Lucely, Claudia and Brian) were attentive to our every need, making sure that my husband and I were comfortable. They also made sure that the wedding flowed nicely and we kept our timeline. The waiters during the wedding were also great, making sure my guests had enough food and drinks. If I thought the food was good at the regular restaurants, the food during the wedding was just beyond this world. Everyone raved about how good it all was! Everyone had free wi-fi, and this was a great way to communicate with our guests! I believe this is a new thing at this resort because there was a surcharge before but I'm very happy that they changed that. The wi-fi is not perfect, for example it can be kind of on and off at the beach, but it worked for what we wanted, such as for letting people know where we were, etc. I absolutely recommend this hotel, especially if you're thinking of having a destination wedding. Their venues are all amazing, and they definitely know how to put a wedding together! All 30 of us came back thinking that we need to go back to this resort. During a wedding you always have the chance for things to go wrong, but our whole week was just perfect.More

Mermaidbel, Calgary, Canada

Wonderful Experience with Few Issues

We (my wife, our 10 month old daughter, and I) traveled for my wife's birthday and our 2nd anniversary, and stayed at Azul Fives for eight nights. We were definitely pleased with the resulting experience. From the outset, the staff at Azul Fives strives to make you feel welcome. From the initial offer of champagne, beer, water, or chocolate milk (for the little one) at the front desk, the stage was set. The bellman took us to our rooms in a golf cart, and he had loaded all our bags onto it to bring with us to the room. Arriving at the room, this was where the first, and biggest (although relatively tolerable) issue arose. In my initial reservation, I had requested a ground floor room with a pool view and hopefully a king size bed (to allow for more room for the crib that we would need). The room we got was on the 2nd floor and came with 2 double beds. The bellman spoke with the front desk who indicated that the earliest we would be able to move rooms was on Sunday, and it would be to a room on the ground floor, with a king bed, and in a particular villa. So, we made the best of that room for the first 2 nights of our trip, and it was fine. The housekeeping person brought our baby necessities (crib, high chair, bottle warmer, bottle sanitizer, baby bath, and baby monitor) in short order. Although the first crib we received was a bit too tall for my wife to be able to put the baby to bed (she is just over 5 foot tall), we got a different crib that second evening that was able to have one of the sides lowered. The room architecture was strange in that the deluxe rooms do not come with a bathtub, although the resort prides itself on being a good family location. Very few children I know take showers when they're very young, and the baby tub was pretty small. Plus, there were no real doors. It was just a frosted glass door that separated the shower from the bathroom and the toilet from the bathroom. No counter space to speak of, really, in the bathroom. But those are minor negatives that one gets accustomed to quickly. The elevator, although VERY small (barely enough room for 2 adults and a stroller), the wall was mirrored and our daughter LOVED looking at herself in the mirror. The room switch itself was a bit of a hassle and took quite a bit of time. We were told that we'd have the new room on Sunday afternoon. When I went to check on the status, I was told that I was to have come that morning to verify that we had our new room. I guess the room that we were told we were going to switch to in a particular Villa was given away. I called in the reinforcements (my wife) to decide which of the options would work, if any, and what to do next. After seeing one room that didn't work for us at all (it had no pool view and still had the double beds), we were shown a room that was great (ground floor, pool view, but had the double beds). Turns out that there aren't "deluxe" rooms that have king beds. Apparently the room we were shown that was great wasn't available immediately because the minibar wasn't stocked or something. I made it clear that the minibar wasn't an issue, and we were able to switch rooms and have a much nicer location for the remaining 6 evenings of the stay. It was right by the water, near the pool bar, and was in an area that was a bit more secluded as far as the pool-goers went. Definitely a good change! The baby stuff was brought that evening with the special crib that allowed my wife to put the baby into the crib. The staff at the hotel was pretty great. It seems that the vast majority of the hotel employees enjoy their jobs. Our daughter was a big hit with not only the other hotel-goers, but also the staff. In particular, we had amazing service from Fabiola Ruiz who works at the Lizard bar gourmet corner, and Araceli, one of the bartenders at Lizard bar. I would eat at the gourmet corner like every day (it was right next to our villa), and Fabiola would teach me Spanish phrases, and doted on my daughter. Araceli remembered the exact kind of drink I like, and would make regular check-ups on me to see if everything was satisfactory. I couldn't ask for better service from those two ladies! The restaurant wait staff were always courteous and attentive to not only our (my wife and I) needs, but also the needs of our daughter. The food was excellent. Gourmet indeed. Not only did our food taste good, we were able to feed many different things to our daughter, and she became a total foodie on the trip! It was amazing how much she would eat, and the kinds of things she was willing to give a try. I think her favorite was the grilled chicken, a nacho with all those veggies on it, and she even devoured fruit (although that's not surprising because she already loved fruit before we even went on the trip). Being all-inclusive, it gave us the freedom to try multiple dishes at a meal and just relax and enjoy the experience. The drinks, although we didn't have many, were good. Beer is beer. Cant' really screw that up. The mixed drinks were strong enough for me. I would definitely recommend the "Pasion" if one is in the mood for a fruity drink. There's one drink that I got at the Italian restaurant that was utterly disgusting, though I cannot remember the name of it. I usually prefer a hotel that is one big building, so there's a bit of a/c when one leaves their room as opposed to going directly out into the heat of Playa del Carmen. This setup is three story villas with, I believe, approx. 8 rooms per floor on the first 2 floors and 4 rooms on the 3rd floor (not sure about that, though). Yes, there is a small vestibule area outside of the rooms, but that stays just as hot as the outside temperature, and really only serves as a semi-preventative for bugs. And yes, there were bugs. Both my wife and I got bit on a regular basis by mosquitoes. Luckily, our daughter managed to go the whole trip without being bit up until the final evening we were there when she got a tiny mosquito bite on her forehead. I think that the bug bites are my wife's biggest complaint. We're at home now and she's dealing with the itching. But, if bugs outside are a hotel's biggest negative, and it's really just a part of the natural world and cenote that the resort is right next to, the hotel is doing pretty well. One advantage of the hotel being where it was located was the plethora of wildlife that include spider monkeys and iguanas. My wife loved the monkeys, and wishes that we got to see them more often. One time, when the wife and baby were napping, a bunch of people were sitting by the pool and saw one brave monkey actually go INTO a room that left their doors open. It quickly went out and continued to run around the resort and headed off into the jungle. Quite hilarious! The pools were great. The water was a bit warm in the two pools that snaked through the resort, but was a little bit cooler in the pool by the ocean. That Mexican sun sure heats the water efficiently in late summer. The pools were clean, and the water wasn't too filled with chemicals. We spent many an hour lounging in the water, getting to know new friends, and watching our little one learn and grow in confidence in the water. It was awesome. The activities coordinators at the beach pool were all energetic and fun, and I give them high marks. Since our daughter was under 4 years old, we didn't leave her alone at the Azulitos playhouse. But, rather, we took her there a couple of times to give her space to crawl around on the foam floor of the room specially for babies. It was hard for her to crawl around on the tile floor of our hotel room. The workers at Azulitos were friendly and seemed to light up when we arrived with our daughter. The toy lending service was utilized, and the little one loved the turtle that lit up and told the colors and shapes. The housekeeping staff at the hotel were often loudly talking to each other during the day, and with a small one trying to nap in the middle of the day, it was a little aggravating to my wife. But, having a baby nap is a bit of a special circumstance that not everyone has to deal with, but there should at least be some relative level of courtesy by those who work at the hotel. Unfortunately, it took 3 tries to get the timing right on decorating the room for our anniversary and to have a cake brought for my wife's birthday. Her birthday was on Saturday, but we didn't get anything referencing it until we got the cake on Wednesday. The decorating was laughable (not the decorations themselves, they were beautiful, the process). I had scheduled a dinner reservation on our anniversary, and set up to have the room decorated while we were at dinner on Tuesday. Turns out, the housekeeping misread the time of the requested decorations, and our room hadn't even been CLEANED by the time we got back from our dinner on Tuesday, let alone decorated. So, the failure on the decorating blew that surprise. I ended up speaking with the concierge and re-scheduling decorating to Thursday when we had a different dinner reservation. That didn't happen on Thursday evening either (I think perhaps the "do not disturb" thing was in the door, but not 100% sure). So, we had dinner on Friday, our final evening at the resort, and the room was decorated then with rose petals and towels folded into swans. I guess, like they say, third time's the charm. Ultimately, I would definitely recommend visiting this location!More

Jared B, Lake Elsinore, California

December 2014

We LOVED Azul Fives and we would return in a heartbeat. The staff was amazing and the food was wonderful. We normally stay at Adults only but we got a great deal so we gave it a go. So worth it. The children's programs looked amazing and they took care of families with babies SO well!. Water was refreshing. Margarita bar opened the week we were there and they had the most amazing staff!!! Great times!More

Wendy S, belleville

The most amaxing holiday ever - Totally perfect

Have just returned from the best holiday we have every had. Really cannot fault this place. Adults and kids had an amazing time. Totally relaxing and fun at the same time. We stayed in a 2 bedroom apartment (which they call a Condo) which was totally luxurious - essentially a twin deluxe plus a junior suite. Actually don't need all that space and could have happily had just a junior suite for the 4 of us. Staff were amazing - extremely attentive and made sure that we were having a great time. This was true from the staff who cleaned our room through to the entertainments team. Only exception was Irlen on reception who was always pretty grumpy but fortunately we didn't have much to do with her. Nobody could do enough for you - amazing service culture. People to mention are David Ortega (Entertainment team) who was great with all of us but particularly the boys; Fredy Acosta who cleaned our room every day with a warm smile and made sure we had all the coffee and tea we needed and created some fabulous towel animals - couldn't wait to get back each day to see what he had created! All the pool staff were great but particularly Marco and Kevin. Alejandro Mendoza, our concierge, also made sure we had anything we needed within minutes. Food was superb - they call it a gourmet inclusive and it certainly was. Our favourite was the Sea Olive Restaurant where we had the most amazing quality fillet steaks cooked expertly. Many other restaurants including an Italian, Thai, Buffet, Tapas - all of which were outstanding. There was also a sushi restaurant but we didn't try that. You will not be disappointed with the food. We travelled in the last 2 weeks of August 2015 which is in their low season. Weather was amazing with a couple of cloudy days and 1 rainy day which we managed to miss by having booked a day at a nearby island where the sun shone! Always managed to get a sunbed at any time of day. The pool butlers are superb at finding you a spot with sunbeds. So nice not to have that mad dash in the morning. We did a couple of trips: The one day tour to Tulum (ruins) and then on to Xel Ha (natural waterpark) where we paid extra to swim with dolphins. Thoroughly recommend this and the dolphin experience was amazing. When we go back we will do the waterpark again but don't need to do the ruins again. We also did a day trip to a nearby island Cozumel where we did a private boat trip with snorkelling on 3 reefs. Boat trip was amazing and snorkelling we had our own snorkel guide as well a skipper for the boat. Thoroughly recommend this. We then had lunch and then a private minibus tour of the Island including stops at a chocolate factory and Tequila factory. To be honest, this minibus tour was a little boring so would just do the boat trip next time. We booked the boat trip through safetourscozumel.com and the waterpark trip through playadelcarmentours.com - both booked beforehand from the UK and thoroughly recommended. Overall the best holiday we have ever been on as voted unanimously by the whole family (boys aged 10 and 12).More

Michael L, Woking, United Kingdom

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Azul Fives by Karisma
Rated: 4.5 /5 based on 3298 customer reviews
from £1006.55