With its beachside location, massive pools, and brilliant kids and teen facilities, this hotel blows its rivals out of the water.
Azul Fives is right on the beach. It tops it’s sandy doorstep with sunloungers and double-sized 4-poster day beds.
Rooms come in all shapes and sizes here. Standard doubles come with perks like iPod docking stations and DVD players. Upgrades include suites with Jacuzzis®.
TripAdvisor Traveller Rating
Based On 4334 reviews
Complimentary honeymoon and anniversary package available when booking a 1-bedroom or 2-bedroom suite for a minimum of 10 nights. Package includes 2-for-1 on beachfront sky massage, sparkling wine, flowers, 15% discount on spa services, romantic rose petals and candles in your room. This offer is valid until 31st October 2016.
Please note arrivals from 1st November 2016, will need to book a 1-bedroom sky suite to recieve the honeymoon and anniversary offer.
Just to let you know to be entitled to this offer your book must be within 60 days of the wedding or within 30 days of the anniversary. Proof of marriage required on arrival - a copy of marriage certificate or wedding invite and wedding photos. This offer isn't valid on group bookings or if you're travelling with the wedding party.
Flavours restaurant for breakfast and dinner. Lizards and Palmas swim-up gourmet corners for lunch. Sea Olive Mediterranean for lunch and dinner. Arezzo, Koh Thai, Oka sushi and Meso Tapas for dinner. Oriola Beach Club for lunch. La Brasserie for breakfast.
All local and international alcoholic and non-alcoholic drinks. Range of cocktails. Natural serves a selection of coffee, smoothies and other healthy drinks.
All are included except where indicated.
Offering breakfast and dinner, with an open kitchen so you can watch all the action in this relaxed family orientated atmosphere.
With pool towels, sunbeds and a sun terrace.
The hotel-run Azulitos Play House has a great selection of toys, games and activities designed for kids from 4 to 12 year-olds. Children aged 3 and below require adult supervision.
These deluxe double rooms come with a balcony or terrace for that extra bit of space outside. You’ll have 2 queen-size beds plus a minibar and air-conditioning.
There’s air-conditioning in all of these deluxe double rooms. You’ll have a queen-size bed and 1 child beds and outside you’ll find a balcony or terrace and pool views.
This place was a nice place for my daughters destination wedding The staff was very helpful and cooperative. The all inclusive really isnt though. The alcohol is watered down to where it was non existent in cocktails. I would rather be charged properly and get what I pay for, not some weird watered down version of booze. Several people in our group of more than 30 people became sick from something.(water) they serve from the tap at the restaurants. DO NOT DRINK WATER if you dont open it yourself from a bottle. The place was well taken care of cosmetically but the Rat I saw running through one of the villa's lobby was a bit disconcerting.More
The people at this resort are caring, and put you and your family first. They will go out of their way to make sure your trip is the best it can be. Two that stuck out to me and my family were Kevin Soto, and Carlos Diaz. Both went out of their way on numerous occasions to make sure our stay was perfect.More
Just left Azul fives. Brilliant stay. The food is amazing especially the Italian and thai restaurant. Brilliant staff especially David on entertainment he made our stay very enjoyable and lots of fun! I would definitely recommend to any one! More
I've always been skeptic of the all-inclusive hotels but this is an exception. This is gourmet-inclusive. There are several restaurants with international cuisine to choose from: thai, italian, spanish, japanese, french, mexican... you name it. The quality is awesome, the house wine is good and you get to choose out of two whites and three reds. The hotel facilities are in great shape. So many places to be. The sand beach is perfect. There's so much space for relaxed pool time without annoying "animators" on microphones contaminating the pool area with excessive noise. The rooms are spacious and they have full kitchens where you can cook if wanted. The hotel is just 10 min away on taxi from Playa del Carmen city and 20 min away from Xcaret. The hotel personnel is very attentive and all three times be've been there they've made our stay very special. That's why we decided to buy a permanent spot here. Have a visit. Enjoy your stay. Eat well. Drink responsibly. Have fun. Relax.More
Nestor L, 150782
I didn't think businesses could exist treating customers this way, even in Mexico. I'm a very fluent gringo but the terrible policies of this hotel were not negotiable, in spanish or english. We had pre-paid for 6 nights, had to move rooms 5 times in 5 days (in each of the 5 rooms, we found showers not working, bathrooms not flushing, no hot water, literally pieces of the headboard falling all around, and many more issues). In order to change rooms, we had to wait around all day for an imaginary time, which Azul Fives continuously pushed-back. Our days were spent waiting for the hotel to prepare the replacement rooms so we could shower. This hotel and its manager, Jonathan, feels it is acceptable to house guests in rooms that are still under renovation, then acts surprised when you find problems, and has no remedy. There is no Jacuzzi on site unless you pay to enter the spa -- rooftop and swim-up bars are just water with bubbles. It's cold water, every time. The tiles throughout the property become completely slippery when it rains. It rained everyday and many people fell and injured themselves. It was so bad, that while waiting to board the plane at the Cancun Airport, in the midst of venting and writing a much more lengthy formal complaint to the hotel, the couple next to us had to interject, "I'm sorry, but we overheard the nightmare you're describing -- did you stay at Azul Fives? Because our wedding whole party had the same experience... a 80 y.o. gpa of the bride slipped and broke his wrist, the bride was awoken the night before her wedding with water falling from the cieling had to sleep on the couch, etc..." I could go on, but either you already understand that this is a poorly run hotel, or you prefer to find out for yourself. BTW, i enjoy travelling as much as anything all over the world. Leave it to Cancun and Azul Fives to demonstrate the worst service I've seen on 6 continents. Digo yo... NUNCA MAS.More
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