This hotel has gone to town with its new waterpark. It also packs in pools, restaurants and a glut of sports and activities.
Tropical gardens set the scene for the new waterpark here – it’s got all sorts on the bill, from speedy chutes to mini-slides for kids. There are a couple of pools to pick from, too.
The hotel sits close to a sandy beach that hosts everything from volleyball to snorkelling. And inside, rooms are modern and stocked with big beds, USB charging stations and a balcony or terrace.
TripAdvisor Traveller Rating
Based On 2427 reviews
Holidays with unlimited waterpark access
- Unlimited access to the wettest and wildest waterparks
- All parks rated by our expert slide tester
- Kids' clubs at selected hotels
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
All Inclusive - Here's what you get
Full Board meals. Unlimited 24-hour snacks.
Unlimited international brand drinks. Re-stocked minibar.
Sports and Activities
All are included except where indicated.
Facilities► View all
The waterpark here is on site. The line-up includes rides like the Hidrotubo, the Rollercoaster and the Black Hole. They’ll get your adrenaline pumping with loads of twists and turns. And the Black Hole has a hair-raising vertical drop. These slides are for riders over 120cm.
Kids have a play zone with water jets and mini slides. Just so you know, kids under 6 must have an adult with them. You’ll find a multi-lane slide and wave pool here, too – under 12s must be with an adult in the wave pool. The restaurant and bar offer soft drinks, and they're included as part of your All Inclusive package.
The spa offers a sauna, steam room and whirlpool bath, as well as a list of treatments.
Outdoor relax pool
With a backdrop for the chill-out zone.
Rooms ► View all
premium double room
Premium double room sleeps up to four with two queen-size or one king-size bed. Bluetooth audio station, cable TV, coffee-maker and USB recharge station are provided. Premium rooms are larger than Deluxe double rooms.
Deluxe room sleeps up to four - can also be sold as a single. With two queen-size or one king-size bed. With a Bluetooth audio station, cable TV, coffee-maker and USB recharge station are provided. You'll have either a pool view or garden view.
TripAdvisor Traveller Reviews Show more reviews »
Snuba and speed boats
My son and I went on a excursion that included snuba and speed boats and snorkeling. The snuba was the most amazing time my son and I have ever enjoyed together. The master diver that helped us was the most phenomenal man and so patient with us. I would recommend this excursion to everyone that wants to experience something so awesomeMore
The staff at Memories Splash were fantastic! They always greeted us warmly, with a great attitude & a smile. I especially enjoyed the hospitality of Milky Way who was such a great host for the evening live music presentations. Emiliano was a great waiter and Alexander was very accommodating at the front desk. The Dominican staff work very hard at their jobs and are so eager to please. Definitely worth a visit to this resort.More
Villette H, San Antonio, Texas
Our SECOND VISIT was even better than the first one. Will go back again!
Memories Splash Punta Cana and Royalton are two hotels combined into one. We (a couple 30 + 27 y.o.) stayed in Memories, very pleasant and quiet more family oriented complex with two pools (with bars), one main restaurant (great selection morning, noon and evening), mexican, italian and fish restaurants (ala carte), bellini evening bar, coffee bar, burger bar. In the middle of memories/royalton complex you'll find a water park with many slides (huge, clean, lot of fun, best in carribean). Shuttle trains go nonstop between all the grounds of memories and royalton. Walking you will reach royalton in a few minutes. Royalton is great for coffee, drinks, tapas, in-hotel-stores and beach! Beach is amazing, extremely clean, true carribean blue water, sand is white. Truly beautiful! First we visited these hotels in March 2014 when everything was brand new and all the stuff was very enthusiastic. One year later (January 2015) everything calmed down, everyone if perfectly professional, friendly and not so pushy as when they opened. Great standard, great service. Anything you want! Our favorites was Ms. CRODETA in selection restaurant. A real sweetheart. Same is VICTOR. Very friendly, look after you in very pleasant and welcoming way. MAIN PROS: clean and spacious rooms and pools, great great great food in selection restaurant, amazing beach, top class service, all inclusive is true all inclusive, staff is very polite, friendly and professional. SLIGHT (and the only) CONS: italian and mexican restaurant are cute and well looked after, but the food is more "italian" and "mexican". sort of carribean take on local cuisines. VISITED TWICE, WILL COME BACK.More
Ondrej E, Prague, Czech Republic
Bad luck with my room
I bought a 4 days 3 nights vacation from costamar, this was my third time in punta Cana, they highly recommended this resort and was a 5 star rating they told me!!! I traveled with my sister and my daughter and I paid for 2 beds and one sofa bed room but they gave us a king size bed, I called the front desk and they said we are going to give you another bed....was 1 am and the bed arrived! I was so upset, sleepy and tired of made a lot of calls asking for a second bed! Next day I asked to be move to another room , they said we are full!!! But because of my request they gave me a free dinner at the trattoria located in Royalton Resort !!! They never change my room, second day room was not clean until 5 pm.....but I decided to go to the free dinner! Royalton Resort is beautiful , people is friendly but I was at Memories Splash where nobody listen your complaint....as a guest there you can go to Royalton for free but only eat in one restaurant! .... Memories Splash restaurants don't accept reservations , they have a wait list for an hour and a half! It's terrible!!! Buffet restaurant it's ok, not that much variety! Only one Mexican restaurant, under the sea (fish) and buffet ..... The only good thing at memories splash was the water park that it's very funny for kids but the schedule it's 9to 4...and the white party at the beach of Royalton ! My advice is to book at Royalton! Memories Spalsh it's not a 5 starts resort!....I was disappointed! My free dinner was delicious at Royalton Trattoria ....Manager Doritos was so friendly and very professional, He was the only person who really care for us!More
Brilliant holiday - some negatives though - quite long winded- sorry
I don't want this review to come off as being too negative. There were a few things though that we felt let it down. We booked the holiday primarily based on the water park but as my husband is short sighted, and as such it would be dangerous him climbing stairs and looking after our eldest daughter without his glasses, found it very harsh that he wasn't allowed to use any amenity in there with his glasses on. Surely it would have been better to give a disclaimer rather than a definite no. He was whistled and told to get out of the wave pool and lord knows what would have happened if he'd tried one of the bigger slides without his glasses - I understand safety but let's not forget that glasses these days are made from plastic so no real issues. Our daughter was just over the minimum height required for the big slides, however she hasn't learnt to swim as yet and was not confident enough to go on the big slides but was banned from the smaller rides - again with the whistles - albeit they weren't that small - and we felt discretion should have been used. As such the water park became a non entity. We were diamond club and located in building 9. This was very central and suited us brilliantly. Our butler was Valentin. We are not the kind of travellers to impose on others so rarely used him, however he did reserve our ala cartes and always looked out for us to see if we needed anything. I would say he was very good and made a fuss over our wedding anniversary, putting balloons around our room and making sure a chocolate cake was specially made for us. He also surprised us with champagne both on our anniversary and again on a random day. He was a fantastic bloke and is definitely a massive positive of this resort. The accommodation was very nice from the outside, however upon closer inspection there was damp above the bathroom door, the roof wasn't fitted properly above the bath and the shower hung on by a nail - 3 star at best. That said though we did like the room, but more room should be afforded to hang clothes. Thankfully we brought extra coat hangers which we left - hopefully the next tenant of room 2467 get to use these - without these we would have had to live out of suitcases albeit we didn't bring enough and to some extent we did. There were not enough drawers provided but there was enough space to put some and would have been a big help. The TV had loads of good stations which the kids enjoyed and the mini bar is filled daily. We left a few dollars asking for more beers and this was acted upon by the fella filling up the fridges however when no tip was left we got minimum beers. This is another thing about this resort - too many people looking for tips. I would say though that not all the staff are like this. The fella in the diamond club bar - yeah baby - can't remember his name - was the worst for it though. He was all, you look after me and I'll look after you - as far as we're concerned all the drinks are paid for - it did cost the best part of Â£4500. As a British family booking an all inclusive we feel we've already payed everything but thankfully we did bring US dollars with us to tip. When a tip is warranted we did this and it was appreciated. People on tripadvisor go on about their favourite members of staff and I would say a special mention should go out to Valentin (our fantastic butler), Colombia in the Bellini bar who danced with our kids most nights and Samuel in the Italian restaurant who always made a fuss of the kids - even when we weren't eating there he noticed us and commented on our sons toy cars - which he took everywhere with him - bless him he's 3. Diamond club is really worth doing. When we arrived we were ushered into a very cramped reception, however Valentin noticed us straight from the coach and led us to the diamond club reception. This was air conditioned and we were offered a drink which was well appreciated. Once checked in we were given a tour and told all the extras we were entitled to. The diamond club beach area has a bar and they wait on you which was fantastic. They also come over at lunch time with a menu and bring food to you. Honestly, we never expected this and would have been happy going to get it ourselves but hey when in paradise. Also at this bar you get premium drinks including the beer which we were drinking buds. At the (Royalton) theatre you get to use the upstairs area which again has premium drinks and popcorn and chips/dips. You also get a bottle of rum and whiskey in your room with Diamond Club and can get towels without the need for a towel card - they see your bracelet and you just get however many towels you want. There is a bit of a walk between the Memories site and Royalton but in fairness it's not that far and they have the trains/shuttles. We very rarely got the train and just walked as it was only 5 minutes away. If we did go again we would book the Royalton as it is a lot better, however We would use the Memories pools as these are better. The food was a bit hit and miss. The Under the sea restaurant which everyone seems to rave about was ok/poor at best. It stunk of fishy old oil. The lobster was always either over or under cooked although the waiters were good. The Mexican was terrible and we only went once and left halfway through as it was really bad - looking at previous reviews I'm not sure why people rave about this place. The Italian was the best of the al a cartes but only because of the fantastic waiter Samuel. The selections buffet was very very good. If you went late though it was a bit pants. Go early for breakfast and there's no queues for the omelette station. Go at 9 and you'll be waiting behind 20-30 people. Again with dinner the earlier the better. We had sushi, salmon with caviar, numerous cerviche dishes and carspachio of beef and salmon among other great dishes. Just because it's a buffet doesn't mean the food isn't good. They also have Bloody Mary bars and mimosas at breakfast. We would have given a 3 out of 5 had it not been for the awesome staff members but the main complaint was the "concierges" based at the main entrance of our building. When required they were very good and chased a gecko from our room which was bothering our daughter. However, both Richard and Welshid both pushed and pushed the breakfast/lunch at the Royalton. They just never stopped and and it got to the point that we used other entrances to get back to our room to avoid them. They will not take no for an answer and even when we explained that we knew it was time share and weren't interested they twice put invites under our door advising that we were EXPECTED to go to it. At one point my husband advised Welshid that he had to do a lot of extra hours to pay for the holiday due to my 40th and that we were not rich tourists looking for timeshare. He went on to say so I'm richer then you and then told us to be careful which felt very threatening and we'd have to find another way to "look after him". Richard, in the second week pretended not to recognise us and started his spiel from the start again. Even the fella on the coach on the way to the airport and the Thomson rep said its a scam. DO NOT GO TO THIS!! Our son cut his hand in the pool on our last day and the waitress quickly reported this and member of the management team was quick to come and see he was ok. We advised we would clean it up as we'd brought first aid and they called to make sure he was fine and on check out they took photos and again checked he was ok. Was taken seriously and we felt this was very professional. A few things we noticed about the entertainment - firstly there was no area to just sit and have a drink in during the day. Everything was just beach or pool. We would have expected a couple of bar areas for the size of the place. On a night the Bellini bar was very good and they also had bouncy castles and a singer which we liked. There was always a film for the kids at 6 although not necessarily always appropriate for younger kids. There tended to be karaoke on a night. The stage shows were all at the Royalton and the theatre was quite impressive - however the shows not so much. The Michael Jackson show was the best of a bad bunch and the end part of this show was the best. The break dancing was awesome! The other shows were just not very good. The wifi, although at times hit and miss, worked well for the most part and it was nice being able to use this anywhere in resort. Overall we really did enjoy our stay - other than the water park and "concierges" and have already looked at coming back. Most of the staff are brilliant and the place itself is great. We never bothered with the busy pool as it's full of people full of themselves however they do have a foam party which is good. The quiet pool is very good and we enjoyed this. There are vendors but if you say no they do listen and leave you alone - if only the concierges did this we would have given 5/5More
Diane T, Stockton-on-Tees, England, United Kingdom
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