This hotel has gone to town with its waterpark. It also packs in pools, restaurants and plenty of sports and activities.
Tropical gardens set the scene for the waterpark here – it’s got all sorts on the bill, from speedy chutes to mini-slides for kids. There are a couple of pools to pick from, too.
The hotel sits close to a sandy beach that hosts everything from volleyball to snorkelling. And inside, rooms are modern and stocked with big beds, USB charging stations and a balcony or terrace.
TripAdvisor Traveller Rating
Based On 5718 reviews
Holidays with unlimited waterpark access
- Kids' clubs at selected hotels
- Unlimited access to a first-rate waterpark
- Around-the-world destinations
- Slides to suit different ages and tastes
All Inclusive - Here's what you get
Full Board meals. Unlimited 24-hour snacks. No reservations are required for the à la carte restaurants. You get an unlimited number of visits to the à la carte restaurants.
Unlimited international brand drinks. Re-stocked minibar.
Sports and Activities
All are included except where indicated.
Facilities► View all
The line-up here includes adrenaline rides like the Hidrotubo, the Rollercoaster and the Black Hole vertical drop. There's also a multi-lane racer and a wave pool. Little ones are also catered for with their own play zone with water jets and mini slides.
Just so you know, there are height and age restrictions for some of the slides here.
Height and age restrcitions:
- larger slides like the Hidrotubo, the Rollercoaster and Black Hole have a height restriction of 120cm.
- Under 12s must be accomponied by an adult in the wave pool.
- Children under 6 must be accomponied by an adult in the play zone.
Kids get their very own zone and there's a dedicated healthy-option station.
Outdoor relax pool
With a backdrop for the chill-out zone.
Rooms ► View all
deluxe double room with balcony or terrace
Deluxe double rooms have lots of natural light from the doors out to your balcony or terrace. If you like to stay connected you'll have access to Wi-Fi in your room - plus there's air-conditioning provided if you'd like to stay cool. A queen-size bed is in your room and you'll also find extras such as a minibar and an audio dock.
premium junior suite with balcony or terrace
These premium junior suites come with a balcony or terrace for that extra bit of space. There’s 2 queen-size beds or 1 king-size bed. You’ll have an audio dock and Wi-Fi. Plus there’s a minibar and air-conditioning included too.
TripAdvisor Traveller Reviews Show more reviews »
Great hotel but felt second class to Royalty Hotel guests due to non accessibility of Royalty pools and restaurants.
Some of The royalty hotel services were offered at an additional price but every one I asked did give various prices and offerings. It was unpleasant to see that you paid so much money to use the resort during this peak period and you feel second class because you cannot access Royalty pools and restaurants etc. Also my daughter and family were assigned a nice room prior to us checking due to some email correspondence with the hotel. But one of the checking girls tricked us by switching them into a worse room saying it is much better. However, thanks to the bell boys and concierge we realized the true picture and managed to switch back after the intervention of the manager/supervisor. That episode was very disheartening.More
Three stars for service
This is the first time to come Cana. I choose this hotel because of the water park. But when I arrived here I found can be ordered royalton, they are the same and the price. but the royalton service is particularly and enthusiastic,and near the beach.the beach is really beautiful. First the room pillow covers and sheets are not changed every day. Pillow is dirty and which a little bloody. And you must be careful There have bees visiting your room, you have to personally kill it, and a little is dead your room. I know isn't hotel problems,but I really scared that. The toilet you must be attention. after cleaning is still visible hair and insects. they have very good service to help us but the vacation mood is different....More
Excellent hotel, excellent nature around the hotel, excellent beach, but...
There are shortcomings in the work of the staff, unfortunately, when you check in, service in the restaurant Selection, room service. The staff here makes trouble for management wonderful hotel. There is a very good work of the gardeners.More
ok resort, i would not choose it again though
We had a rocky start. Our first room was no where near a 4 1/2 star hotel room, it was dirty, the minibar fridge was close to empty, and the lights did not work. After some discussion we were moved to a newer building with a nicer room that was actually clean and would qualify for the 4 1/2 star rating. The food is incredibly average. Everywhere you walk has the potential to be life threateningly slippery when wet - I can not fathom why they chose that particular material for almost the entire public walking space. Read the waterpark age and hight restrictions before you go... we ended up with one of 5 kids unable to go on all the slides, this was frustrating, tho our fault as it is clearly stated if you look for it. The options for the little kids are not nearly as fun. Thought i would be ok with the distance from the beach but even as people who prefer the pool, it was missing as part of the experience. The bigger busier pool was just too noisy The quieter pool with the Bubbles Pool Bar was great. Our server Fabio was the number 1 best thing Memories Splash had to offer :)... great friendly service, he made us feel at home. I left a sweater in the 'under the sea' restaurant and it was never handed in to lost and found. I know I left it there, I did not lose it as was suggested to me. It took me over 24 hours to get more bags of chips sent to our room (the only snacks they provide in the room are lays plain chips and the dominican plantain chips (which are yummy)). The room service people don't fill them, you have to call to get it filled. In BOTH of our rooms there were ALREADY OPENED bottles of pop in our fridge when we first got there... gross. The trolley to the Royalton (the higher end sister resort, where you access the beach) is handy but there is still a long-ish walk from where it drops you off to the beach. We enjoyed lunch at the beach restaurant most days , this was a nice change of scenery. The food options never change at the buffets The juice bar at memories breakfast buffet was super! (but you may have to be pushy to find someone who will juice your chosen fruits and veg because no one really wants to help you) If you are a germaphobe, beware... doorknobs and the like were not at all clean. The air conditioner in our room made so much noise when it kicked in that we could not run it at night - I wish I had a decibel reader because I'm sure it would have been unacceptably loud. As a result our sleeps were never good, we were either too hot, or being woken up by the motor. Mexican restaurant was our favourite, and the antipasto bar at the italian restaurant was also great. Catamaran use at the beach was free and fun if you like to sail :) Looking for a nice poolside hangout, this place is good.More
Nice trip with a lot of sun. Clean room and good food. I go to the memories for a wedding with 27 people, all family. My children really like the pool. The beach was extraordinary beautiful. Really good place with the kids. More
Pierre-Luc C, 155025
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Just so you know, there are height and age restrictions for some of the slides here. Larger slides like the Hidrotubo, the Rollercoaster and Black Hole have a height restriction of 120cm. Under 12s must be accompanied by an adult in the wave pool and under 6s must be accompanied by an adult in the play zone.