This hotel has gone to town with its new waterpark. It also packs in pools, restaurants and a glut of sports and activities.
Tropical gardens set the scene for the new waterpark here – it’s got all sorts on the bill, from speedy chutes to mini-slides for kids. There are a couple of pools to pick from, too.
The hotel sits close to a sandy beach that hosts everything from volleyball to snorkelling. And inside, rooms are modern and stocked with big beds, USB charging stations and a balcony or terrace.
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Full Board meals. Unlimited 24-hour snacks. No reservations are required for the à la carte restaurants apart from the Teppanyaki tables. You get an unlimited number of visits to the à la carte restaurants.
Unlimited international brand drinks. Re-stocked minibar.
All are included except where indicated.
The waterpark here is on site. The line-up includes rides like the Hidrotubo, the Rollercoaster and the Black Hole. They’ll get your adrenaline pumping with loads of twists and turns. And the Black Hole has a hair-raising vertical drop. These slides are for riders over 120cm.
Kids have a play zone with water jets and mini slides. Just so you know, kids under 6 must have an adult with them. You’ll find a multi-lane slide and wave pool here, too – under 12s must be with an adult in the wave pool. The restaurant and bar offer soft drinks, and they're included as part of your All Inclusive package.
The spa offers a sauna, steam room and whirlpool bath, as well as a list of treatments.
With a backdrop for the chill-out zone.
You'll have the added luxury of a whirlpool bath with these deluxe double rooms. Outside you'll find a balcony or terrace and inside you'll have air-conditioning so you can keep your room cool. There's access to Wi-Fi so you can stay connected and there's also an audio dock available. Just so you know you'll have a king-size bed in this room too.
You'll get lots of extras when you book these Premium Diamond Club double rooms - there's a 24-hour concierge and a dedicated butler service plus Diamond VIP lounge private access. You'll also have access to an exclusive beach area with dedicated bar, selected Premium drinks menu and an upgraded room service menu. There's also a personalised check-in and check-out - with complimentary early check-in and late check-out. You'll have a daily continental breakfast service in the lounge, luxury amenities in your room, evening hot and cold hors doeuvres and afternoon snacks including decadent desserts. Your room will have a pillow menu, a minibar that's restocked daily, robes and slippers - plus there's also a balcony or terrace. Just so you know you'll also have a 10% discount on spa treatments and the hairdresser.
Neat and confortable rooms. Great service and hospitality, especially at the main pool by RamÃ³n Fuego and his crew, whom always made us feel special. The selection of food was good and the only thing I would recommend is to add hours to the Coffee parlor and real expresso machines.More
The Hotel was average but when you choose the diamond club the experience made it great above average . I cannot say enough about our butler Felix he took care of every need and every detail very maticulously.He made the vacation worth every penny and I will also return.The entire staff was friendly and treated my entire family with love. Our bar tender at the diamond pool was the best I am sorry I forgot his name but I do remember the yeah baby!,,,,,,Also the pool cleaner for the diamond club pool was also very helpful I would recommend to all families with children !!!!More
The staff was great from the start. Biggest concern being all-inclusive was the food side of it. Turns out there was nothing to worry about, lots of options for kids and adults and all of it was good. Guys making the omelettes did a great job every morning :). It was nice to have a "quiet pool" and a "party pool" for different moods. In the Splash pool (party) go see Ramon at the bar - he's great. Kept things entertaining for the kids and kept drinks for the adults tasting great. The water park is a great break for the kids. Make sure you take advantage of all the non motorized sports like the catamaran and sea kayaks... with the reef, the waves are knocked down making for easy, comfortable cruising just off the beach. Only thing I wish they did was have one night a week where you could stay in the pool later.. closing at 7 every night was kind of a bummer.More
Having read many reviews on trip advisor about this resort , im pleased to say that although there were a few minor niggles , this did not affect our fantastic holiday. Our room was good - aircon worked well , beds comfortable , the quality of the finish around the basin and bathroom could have done with a tidy up , but overall this was minor. The maid service was excellent - in every day and drinks replenished daily. We were on the third floor which was good from the point of view of noise and lack of mosquitos (people with ground floor rooms we knew were bitten quite a bit - no bites for us ! ) BUT in that heat and humidity climbing the flights of stairs was tiring ( no lifts).We did get accosted once by one of the guys purporting to be looking after your building and offering a free breakfast at the royalton - thankfully I had read about this scam (its a sales pitch for timeshare) on trip advisor and a firm 'no thank you, ive read about this scam on trip advisor' stopped him in his tracks ! We took the usual precautions of not drinking or brushing teeth in tap water , keeping away from salads, but still suffered the usual unfortunately. The two pools onsite are great , one quiet , the other lively , both with swim up bars. The waterpark was smaller than others we have been to but had a good selection of slides that we all went on. having read reviews the tiled surfaces are no more slippery than any other water park , but care is needed , we took pool shoes which are also great for the hot surfaces. The beach which is reached via a regular shuttle to the Royalton ( sister hotel in same complex) this is literally 5 mins and can be walked if you wish , is amazing - beautiful white sand and palm trees - watersports like kayaking are free , but motorized rides there is a charge (disappointingly no jetskiing is allowed) We had no problems finding loungers at the beach and pools - they have banned the ridiculous practice of reserving them early in the morning - Brilliant well done Memories. There is a bar and burger stall down at the beach which saves going back to the hotel. you can also use some but not all facilities at the royalton - the ice cream in the coffee shop was lovely and the sports bar. Also to mention the shows which you can see in the royalton theatre - the Michael Jackson one is not to be missed., and kids can get a picture with him at the end - free !!!. We did several excursions as we wanted to see some of the Dominican and will revue separately. Also the grounds of the hotel are beautifully kept .We also asked to view a room at the Royalton - they are definitely nicer if you have the money. There is a buffet restaurant + 3 a la cartes that you can visit as much as you want - we tried the Mexican and found it a little disappointing , the Italian was fantastic - Calzone was our favourite. Under the sea restaurant was equally gorgeous , very popular so expect a little wait - 1/2 hour usually , but worth it - have a drink under the canopy while waiting where there is live music regularly. The sun is incredibly hot here ( more than we anticipated) and even through the clouds, being fair skinned we burned with factor 50. Our rep Moises was brilliant throughout our stay and went out to get us 75 , please be sure to reapply regularly particularly when coming out of the water. All in all we had a fantastic holiday and would happily recommend.to everyone , particularly if like us your children love the water.More
My stay included 4 people. We had the best time ever! Albeit there were a few drawbacks; nonetheless, we still had an amazing time. Our stay included 7 nights, when we first arrived we were greeted with drinks. The drinks were slightly sugary, but we drank them anyway. The service personnel were highly engaging, polite, professional, and friendly. We requested our two rooms to be in close proximity to one another, but there was slight confusion with our check in. One of our rooms did not include a double bed as requested. It was a king bed and located on the third floor. We unsuccessfully tried to explain to the desk clerk that two of our guests were older and had worn knees and would have difficulty climbing so many stairs. At first they told us that we would not be able to accommodate us because the hotel was booked, but after speaking to several agents and a couple phone calls later, one of our rooms was changed to the first floor right next to the other room. We were happy! The room was nice for the price. It could use a little updating, but overall they were well air-conditioned, included a refrigerator for cold drinks, and clean. We were not in the room much, so it didnât matter much. The pools were clean, it had a water park for the kids, and about 10 restaurants to choose from. The food is okay. I personally enjoyed some restaurants better than others. For example, Under the Sea, Beans CafÃ©, and the Selections Buffet. Take advantage of room service too! The beach was located at the sister hotel the Royalton, which is beautiful. In fact, we tried to upgrade to this hotel but it was booked. However, the offer trolley service to the hotel so you donât have to walk, but if you prefer to walk itâs just a short distance. Overall, I would stay here again for the price I paid, but if I had to pay any more than I did for this hotel, I would book at the Royalton Hotel instead.More
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