Set on a hideaway island with palm-edged pools, luxe bedrooms and a first-class dining scene, the Bahia Principe Cayo Levantado makes an ideal romantic retreat.
This Couples hotel is set on the tiny paradise island of Cayo Levantado, cocooned by white sands, turquoise seas and nodding palm trees. And it was voted one of the top ten best All Inclusive hotels in TripAdvisor's 2014 Travellers' Choice awards.
Outside, the property features a couple of palm-fringed pools, while inside, you can expect big, stylish rooms with king-sized canopy beds, lounge areas and hydro-massage bathtubs.
TripAdvisor Traveller Rating
Based On 3790 reviews
- Official Rating
All Inclusive - Here's what you get
24-Hour All Inclusive. Buffet meals and an optional à la carte dinner. Snacks can be ordered 24 hours a day.
24-Hour All Inclusive. National and selected international alcoholic beverages including beer, wine, spirits and cocktails and soft drinks
Sports and Activities
All are included except where indicated.
Facilities► View all
Surrounded by a terrace, dotted with glossy palms and daybeds.
Don Pablo gourmet à la carte international restaurant
For exquisite international cuisine.
You can enjoy the non-motorised watersports for 1 hour a day free of charge. Activities include windsurfing, kayaks and snorkelling.
Rooms ► View all
double room with garden view
Double room with garden view sleeps up to 3 - can be sold as a single. This room comes with bathrobes, slippers, 24-hour room service, flatscreen TV, ceiling fan, coffee-maker and a hydro-massage bath in the bathroom. You'll find this room located in the rear garden view buildings around the island.
deluxe junior suite
Deluxe junior suite sleeps up to 3. This room comes with bathrobes, slippers, 24-hour room service, flatscreen TV, ceiling fan and a coffee-maker. You'll find this suite situated in the same garden villas as the superior junior suite, but on higher land with a Jacuzzi® in the terrace on a small porch.
TripAdvisor Traveller Reviews Show more reviews »
Not Quite 5 Star
We stayed during the first 2 weeks of September, and whilst we really enjoyed our holiday I would say the hotel is not quite 5-star, with a lot of room for improvement (but without much effort subject to better management). Indeed, on current performance 4-star is actually being generous. Positives: - Very friendly staff - Excellent pools and beaches, with lots of spare sun beds - Wifi - Good bedroom size - Clean rooms - Well kept gardens and grounds - Views and location - mini market; amazing range of products (from super glue, to medicine to typical tourist gifts) Negatives: - Bedroom - Poor bedroom lighting, why and what is wrong with higher wattage bulbs? Can't the hotel afford its electricity bill? - Some days the bedroom not being serviced before we'd returned from the beach (quite infuriating on our last night when we wanted to pack early that our room wasn't serviced until after 5pm, and then only after we had complained; if there is a staffing issue then surely such guests ought to be prioritised - common sense?) - the bath wouldn't have filled up in month of Sunday's, with water just dripping out, so what was the point of the bath? - Dining - Not leaving house wine bottles on the table during dinner, but filling by the glass - Delay from being initially seated to being served the first drink, quite infuriating - Clearing the plates before all in the party had finished eating - Better management of staff could sort out these dining issues (not clearing plates ad-hoc or serving drink by the glass would enable staff to ensure guests no longer had to wait for their first drink - common sense?) - Not enforcing the dress code during dinner, with quite a few guests wearing shorts - Romantic Dinner on Beach: 180 USD, poor menu, poor service, hence poor value - Pool - Running out of towels at the pools - Being hassled by time share staff - Quality of spirits, or lack off - Most staff had poor English, whilst we did learn some Spanish before we arrived and communicated in Spanish it just seemed the staff weren't necessarily making a reciprocal, effort - no welcome drink on arrival despite long journey (I think they had run out, unacceptable), we were herded out of reception and then had to wait (yet again) for on-site transport to our room (which after a long day traveling was quite irritating). - poor (under scored) nightly entertainment (the stage shows) with one night (Mr and Mrs style show) below the belt in terms of tackiness - we are not on an 18-30 holiday. Negative outside Hotel's control: - 5.5hr transfer from PAP airport (4.5hrs coach, 45min wait for ferry and 15min on the ferry). But the hotel could have made the ferry wait easier by proving drinks or seats, rather than forcing us to stand in a queue. - never saw the Thomson rep throughout our stay except at welcome meeting and as we boarded the ferry for the return home. We never saw the rep at any other time in the hotel, in the reception area, in the bar area or anywhere else. This has never occurred on any other Thomson holiday we have been on when we have always been told their availability and when we can meet them. Here we were left high and dry. - on departure there was no Thomson rep within the hotel organising us, ensuring no one was missing or simply giving reassurance; - ps this is what we are paying Thomson for, especially on a long distance journey, as otherwise we might as well organised the holiday ourselves DIY style. Are Thomson cutting back, in which case we might as well find an alternative tour operator, General Comments: Restaurant - dress code not enforced for men in any of the restaurants - a big let down and disappointment - We preferred the Don Pablo, well run and the best al la carte restaurant on site, - Rodizio a meet lovers paradice, with meats served on skeweres at your table. - The worst restaurant was the Italian restaurant with poor service, no atmosphe and all staff stood around talking amongst themselves, clearly with no one managing the staff. Accommodation: We were in villa 15, near to the Don Pablo restaurant and an excellent location. Not too far from the main building but far enough away not to be disturbed by late night entertainment. However, although we had a sea views you had to look passed the trees and maintenance area. Hardly a direct sea view. Overall: - a lot of niggles which a good run hotel would simply not allow to occur or would otherwise quickly fix: a sign of poor management? - Thomson a big disappointment through lack of visible on-site presence Suggestions for Improvement: - Bedroom - improve the bedroom lighting - ensure rooms are serviced before 3pm - enable baths to fill with water at reasonable rate - Restaurant - enforce the restaurant dress code at dinner - leave house bottles of wine on the tables - only clear tables when all members of the party have finished that course - ensure drink orders are taken as soon as a guest is seated at meal times - Arrival - ensure welcome drinks for all arriving guests - ensure on-site transport is prioritised for arriving guests - Thomson - reduce the hotel transfer time - ensure a daily rep presence one site, and when departing Tips: - do remember to download the hotel app before leaving home, as this allows you to book your preferred restaurants on arrival, and without having to queue in the reception area - the hotel uses North Anerican 2-pin / 3-pin electricity sockets - bring 1 USD denomination dollars to use as tips - learn a few basic Spanish phrases; the staff appreciate this - if arriving late then use room service rather than going down to the restaurant - buy your tourist card online before leaving home, easy to do - remember the $20 pp departure taxMore
Spent 2 weeks at Cayo at the end of August. After hearing about the long transfer and the state of the coach we opted for a taxi transfer. We had a minibus going (just the 2 of us) and a nice car going back to the airport. Due to the taxi transfer we were able to make the 6.30pm boat with ease. We were greeted with a nice drink and shown briefly around the reception and lobby bar and shown where the buffet restaurant was. We were in a Superior Junior suite in Villa 11 - lovely views from our balcony and right opposite the Jacuzzi pool. The room was lovely - always kept spotless, evening turndown, mini bar with some alcohol/beer/soft drinks in. Large bathroom with all the shower gel/shampoo etc you could need. Choice of pillows too! I have read reviews where people complain about the room being dark but can't say we had a problem with anything like that. Golf buggys always available to take you wherever you want to go, just dial 0 and they will come for you. We use to just start walking and one would appear in seconds and they always stop and ask if you want a ride. The pools were great - Quiet pool, beach pool, Jacuzzi pool and then the calm beach , windy beach and the public beach as well - so a lot of places to sunbathe. Our favourite was the windy beach so nice to sunbathe with a lovely breeze. There was a problem with seaweed (all over the Caribbean) and the staff worked endlessly to clear it. Never had a problem getting loungers but did see several with towels on and nobody on them for hours - not sure what the hotel can do about it but its annoying. The public beach is lovely, the sand is like talcum powder. The grounds are out of this word, beautiful trees and flowers everywhere. The food was excellent at every meal time and at the buffet and the al a carte's. Its the only hotel I been to where the buffet is as good as the other restaurants - usually they are a poor second. The gala night is amazing! Our favourite was Don Pablo and we were lucky enough to eat here on 3 occasions. The 'chefs selection' menu is fabulous. We ate here the night of my husbands birthday and they decorated the table beautifully, the staff sang Happy Birthday and gave him a lovely cake that was delicious. The entertainment was OK but I would like to have seen a bit more variety as its very 'samey' The beach party on a Friday night is fun. The singer and piano player in the lobby several nights a week was very good. We met some lovely people from both the UK and Canada - everybody was very friendly. Staff were excellent - all of them! Very hardworking! All in all had a great time and have booked again for May 16! Can't wait!More
dennyDenny_52, Manchester, United Kingdom
We arrived at the hotel on 12 September and were greeted in the hotel with the words "welcome home" , I now know what they meant . After a long transfer by bus from the airport, approx 4 hours , we were ready to put our feet up and relax and from the first to the last minute we felt at ease . The hotel is everything and more that is promised , from the wonderful rooms to the excellent food ,not only in the a la carte restaurants ,but the buffet restaurants too . All the staff go out of their way to make your stay special seeing to your every need with or without the tip .A very special mention to Virginia in the lobby bar who always had our drinks ready . As you walk around the grounds all the staff , from the gardeners to the cleaners always greet you with "Ola" making you feel like one of their extended family . Now about the hotel , what can I say that already hasn't been said . Truly a 5 star hotel with immaculately manicured gardens , wonderful rooms and well kept pool and beach areas . The taxis run on demand to save you walking around the hotel but a walk is much needed after feasting on the excellent fare in one of the 4 a la carte restaurants , I must highly recommend the Don Pablo and the Brazilian . To sum up , I recommend anyone considering this hotel not to be put off by the long transfer I assure you it's well worth it .More
Paradise on earth
We have just returned from this beautiful place. We cannot praise enough everything about. The staff from the gardeners and cleaners to managers, all greeted us daily with a smile and a hello, nothing was too much trouble. Franz on reception was so helpful and after a request to upgrade our last few nights to a beach villa, he pulled out all the stops and managed to get this sorted. These rooms are amazing with our butler Devlin running our outside jacuzzi for when we arrived back one night with bubbles galore and candles and rose petals. We requested lemon scent for our room which he also did at our specified time. The buffet was amazing, I am very fussy and even I found something to eat. Both Yordania, Yanibel and Basilio amongst others were so attentive and Yrineo ( the omelette man) had such a cheeky smile and would always be happy to cook something fresh for both myself and my husband. The Matre de, Jose was a true gentleman and wise beyond his age. His smile so bright it shone throughout the restaurant. We would also like to mention the bell boys who were willing to drive us around the island to our chosen destination time and time again. The island itself is amazing with spectacular views. Yes as mentioned in previous posts there was a bit of seaweed but nothing you can't handle and again the staff always try their best to remove it. All in all our expectations were exceeded on every level and really can't wait to go back soon. THANK YOU TO ALL THE STAFF YOU ARE ALL AMAZING xxMore
Niki N, Portsmouth, United Kingdom
Alright but not luxury
We arrived at the resort September 12 and stayed for you days. The staff was very pleasant, but they did not go out of their way to really serve you as in other luxury resorts. I asked for coconut water and was told that i could not get it until Thursday, even though they had it. Staff was changed constantly, I'm guessing as not to get too friendly with guest. The food was alright put certainly not up to par as in other luxury resort that we have stayed at. At the mediterrÃ¡nea restaurant the food would take forever to come out and the head waiter was not very pleasant when we asked for a 2nd lobster. The bar tenders were a little overwhelmed when the bars were full but the eventually got to you. Sadly the beach was eroded from storms and not nearly as nice as the public beach. The grouds were impecable, well maintained with lush vegetation. Overall we had a good time, we relaxed with lots of peace and quite, but a 5 star resort it is not. More
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