Set on a hideaway island with palm-edged pools, luxe bedrooms and a first-class dining scene, the Bahia Principe Cayo Levantado makes an ideal romantic retreat.
This Couples hotel is set on the tiny paradise island of Cayo Levantado, cocooned by white sands, turquoise seas and nodding palm trees. And it was voted one of the top ten best All Inclusive hotels in TripAdvisor's 2013 Travellers' Choice awards.
Outside, the property features a couple of palm-fringed pools, while inside, you can expect big, stylish rooms with king-sized canopy beds, lounge areas and hydro-massage bathtubs.
Based on 2796 reviews
- Official Rating
All Inclusive - Here's what you get
24-Hour All Inclusive. Buffet meals and an optional à la carte dinner. Snacks can be ordered 24 hours a day.
24-Hour All Inclusive. National and selected international alcoholic beverages including beer, wine, spirits and cocktails and soft drinks
Sports and Activities
All are included except where indicated.
Facilities► View all
Including sunbeds and towels.
Don Pablo gourmet à la carte international restaurant
For exquisite international cuisine.
You can enjoy the non-motorised watersports for 1 hour a day free of charge.
Rooms ► View all
double room with garden view
Double room with garden view sleeps up to 3. This room comes with bathrobes, slippers, 24-hour room service, flatscreen TV, ceiling fan, coffee-maker and a hydro-massage bath in the bathroom. You'll find this room located in the rear garden view buildings around the island.
double room with garden view
Double room with garden view sleeps up to 3 - can be sold as a single. This room comes with bathrobes, slippers, 24-hour room service, flatscreen TV, ceiling fan, coffee-maker and a hydro-massage bath in the bathroom. You'll find this room located in the rear garden view buildings around the island.
TripAdvisor Reviews Show more reviews »
Principe Cayo Levantado for 7 Days from Sept 13 to 20 2014 This is like the old TV show Fantasy Island. The Hotel has Lots of very friendly staff serving you quickly at the Bars, pools the .restaurants and they all service you with a smile all most all spoke good English. The food and drinks all five star. The manger for food and drink Florencio , would speak to us every breakfast lunch and dinner to see if everything was ok and the resort manager would greeting you at the hotel lobby, beach bar pool area. The hotel, villas and grounds are immaculate and the staff work very hard at keeping the whole place looking like paradise. I like to thank Mangers and staff for the best vacation ever.More
madmxs, Brampton, Canada
We enjoyed our visit very much,almost everything was better than we expected.The beaches are rather small,not too crowded,but we found It very noisy,it was impossible to escape the booming of disco music for most of the time.When the aerobics took place on the beach,it was like being in a very loud Disco.We have been used to quiet beaches,with just the sound of the sea to relax us,so this was not our cup of tea.They clean the white marble floor outside the buffet restaurant with bleach in the mornings,beware of long dresses at breakfast.My wife's was damaged,but it was dealt with admirably by customer services.The "Privilege Club"sales team were a pain,don't get involved before reading reviews,you cannot escape!Highlights for us were,The Gourmet restaurant,the rooms,the service,the warm sea and the beautiful gardens.More
Not five star resort
I just want to start by saying I have stayed in a few five star hotels in the Caribbean and around the world so know the standard for which I am looking in a five star resort. Whilst a few aspects of this resort are five star, some other aspects most definately are not. Once we landed at Puerto Plato we got prebooked private transfers by taxi to the resort. You are seriously taking your life in your hands doing this, as there appears to be no road rules and you often drive towards oncoming traffic. Whilst I agree that if you're an adrenalin junkie this is fun, I didn't really appreciate driving this dangerously at over 85 miles per hour having just got off a 8 hour flight. The journey took 3 hours by taxi without a stop and our guide spoke no English, so we were unable to stop for water or restrooms along the way. I believe the coach takes four hours, but this is because they stop for restroom breaks and supply drinks along the way. The journey back was only 15 mins quicker than the coach, our driver still spoke virtually no English, but at least as we were in convoy with other taxis, we got to stop for 10 minutes and had a drink. Therefore, I'm not sure the £75 each was worth it, but that's up to you. Once at the quay, we were checked in by a lady who spoke good English and then waited 30 mins for the ferry where we were very tightly packed in with all the luggage and staff, one of whom actually elbowed me so he could sit down. The ferry trip was lovely in itself though, the sunset gorgeous and views lovely- lasted about 15 mins. When you get to the quay the other side, no-one meets you and you are left to wander up a hill to the reception area without staff help or direction. Once all have arrived in the lobby, the staff come forward and welcome you to the island and then you are sent to your room by golf cart. These carts are great and you can call for one from your room at any time by calling the concierge. They are also outside the lobby in the main building to take you back to your room. The drivers are extremely polite and funny and at night, the carts turn in to ferraris or porsches as their drivers go much faster around the resort. The island is itself very hilly and I would not think it really suitable for anyone with mobility problems, despite the availability of the carts. The grounds are beautiful and well-maintained, but the area where they are building will reduce these gardens quite considerably, making a big dent in the island's beauty. The paths are all very well maintained, but beware that there are many hills and dips between different areas. The three beaches were nice. The windy beach is exactly that. There are cabanas there, but these belong to the private villas on the beach so you can't use these. The beach villas were also quite open to people walking by so I'm glad we didn't stay there as i would not have wanted to use the balcony jacuzzi in full view of other guests. The next beach was lovely and calm, gorgeous clean sand and water and many sunbeds. If you want a sunbed under the trees near the beach edge, you need to get down there before 7.30-8 otherwise all the good beds have been reserved by towels. This beach also had activities on it and every day at 12 it would turn in to a very loud disco whilst the aqua aerobics was done in the sea. At other times the constant beat of the music was a bit much and we left the beach, but most days it was manageable. There were some red ants that bit, but not many. The public beach was pretty, but litter all over including in the water. The vendors are insistent, but no more then anywhere else and we paid about 50% of the asking prices. For the snorkellers out there, don't bother taking your masks as the seabed is practically dead no matter which beach you go on. The quiet pool was lovely and clean and they scrubbed the walking areas with bleach every morning. There were quite a few sunbeds, but if you wanted a shaded spot or curtained day bed, you need to get there before 6.30am as after that they are all gone. I couldn't sleep one day so got up at 6 and went to this pool- I got the last curtained bed so who knows how early the others had got up. This was especially annoying as often the only thing occupying these beds were the towels until after lunch; despite signs that you couldn't do this, the staff did nothing so don't forget to rise early if you want shade. We stayed in room 5201, villa 5, second floor, corner room and it was lovely.We had a view of the ocean and beach through the trees and it was really beautiful and quiet. The room had a huge four poster bed which was okish comfort-wise for a week and the concierge very quickly got us extra pillows when we asked. There was a lounging area, balcony with furniture and enormous bathroom. Slightly off-putting, the bathroom had a huge widow without any way to obscure it which meant you could see the person inside except for when they were in the loo. Although the maids can come any time, there is a note you can leave to specify when to come and they always obeyed that. The maids are extremely hardworking and our room was always spotlessly clean. There is a mini bar, but it is very basically stocked and alcohol is limited to 3 x mini bottles of spirits. You get enough coffee creamer and sugar for 1 cup each and no milk at all for tea. This is way below the standard of room supplies I would of expected of a 5 star luxury hotel, as in other places and hotels we have had unlimited drinks in the room and even fully stocked bars.Beware, if you order extra drinks or supplies, you are charged ridiculously for these. Family we went with also reported an infestation of white flies in their bathroom that the hotel never managed to sort out and, to start with, they did not receive the turn down service for which they had paid. The restaurants basically served the same buffet breakfasts and lunch and then there is buffet dinner in the main restaurant or a la cart in the evening elsewhere. Given other reviews, I was extremely disappointed in the standard and variety of food on offer. I have never seen such a small buffet area as in the main restaurant and, being vegetarian, struggled to find things to eat most days. Breakfast was very spartan and only ate fruit and pancakes every morning. By the end of the week, lunch and dinner had reduced to mashed potato, a little salad or tasteless pasta if I was lucky and at no point was a nutritious vegetarian meal on offer. The other members of the family were meat-eaters, but some also found the food quality and variety well below par for the rating of the hotel. Despite using hand gel, half the party had sickness and diaorrhea and, on talking to other guests, we found out many people had been quite ill with these symptoms at this hotel. Be warned there is no pharmace within 1 hour of this hotel so pack anti-diaorrhea and sickness tablets. The doctor will charge $175.00 US just to see you without any treatment. We did not eat at the a la carte restaurants, but family thought the steak at the Garden restaurant was nice and they also liked the Don Pablo. Drinks at the beach and pools are generic alcoholic brands and severely watered down. Drinks in the lobby are supposed to be premium brands, but they only had bacardi and a local rum, smirnoff vodka and undrinakable whiskies, none of which my husband would ever drink again. Wi-fi is allegedly available in your room and lobby, but was so slow that emails and facebook wouldn't even load on our ipads and kindles so we gave up trying to use these. I would also advise you to learn at least a little Spanish before venturing here, as the service you get will be entirely dependent on the level of English the staff speak or the level of Spanish you speak. On several occasions, staff members had to ask colleagues to interpret our words for them and we would sometimes get the wrong drinks given to us as some staff did not even understand "rum and coke please". Some staff were also clearly uninterested and offhand and we had to continually look for staff if we wanted drinks with meals or refills. Whilst, I agree that I should speak the local language when abroad, I already speak 4 and did not find it unreasonable to expect the staff to speak at least a little English,given that this hotel is a luxury 5 star. Staff that did speak English were extremely polite and helpful and welcoming, especially the cart drivers. We did get hassled by the very insistant time share salesman, to the point that I did not want to walk through the lobby one morning for fear of being hassled by them. If you get a letter or phone call saying you have won a prize DO NOT GO to claim it as it is time share. Also do not stop in the lobby if a guy in a white polo shirt asks you how you are- time share again and he got really pushy when we said no thank you. There is no night life to speak of, the entertainment is that of a 1970s amateur night in Benidorm and we didn't try the beach parties as others said they were pointless. Also be aware that you cannot cash travellers cheques or travel cards in any denomination on this island as they have no banking facilities of cash points. Reception will change currency, but that is all. We didn't know this in advance and, if we had not been with family, would have been unable to obtain our leaving tax money as we had taken travellers cheques. Again, I feel this is a basic facility of a 5 star hotel and have successfully managed to access it wherever else we have travelled in the world. Please note Thomson tell you it is ok to pay your exit tax with travellers cheques/ cards.YOU CAN'T. The staff at the airport and even the banks at the airport point blank refused them and again family had to rescue us. On the topic of Thomson, the hotel rep Jessica was only seen twice and had an extremely rude and dismissive attitude. Once we told her we didn't want to book trips immediately, she walked away whilst we were still talking. If you want to book a trip, wait till the local guy arrives at nine in the morning dressed in a black shirt as he is much more helpful. The Thomson Dreamliner was a better plane than the usual Thomson long haul. We bought extra leg room in cattle class and was ok for the 8 hour flight- any longer and we would have booked premium. Food was OK but you had to pay for water and all drinks. Apparently these will be free from November and we were unable to get an answer from Thomson as to why not on this flight. Overall, then, the room and island are very nice. However, there is no real cultural/ Dominican feel to the hotel, the transfer too long for the end Hotel and we left feeling we could have been holidaying anywhere really. The food is really underpar for 5 star, Thomsons rep needs firing and I feel the hotel is generally overrated. In my opinion, based on previous 5 star holidays, this is a four star at best and they should drop their prices to reflect this.More
Dragonlady42, Ramsgate, Kent, UK
As my fiancé and I didn't have a proper holiday last year we decided to go all out and booked a week at the Cayo Levantado. We saw the reviews and pics and thought...that's the place to go and BOY were we ( and so many other reviewers ;) )right! My goodness...this hotel with its lovely people was absolutely outstanding, amazing and everything in between. The trip to the hotel by coach was about 4-5 hours long- however we stopped half way to the hotel for some drinks- snacks and toilet. When we finally got to the hotel after a 10 minute boat trip we were greeted with the biggest smiles, welcome drinks and dinner!! ( I'll come to that in a minute) The atmosphere at the hotel was so relaxed, warm and friendly. When we finally found our room ( finding the room was a bit of a kerfuffle after a long trip ;)… but the staff got us a little cab. These cabs will drive you anywhere on the island-for free- you can simply call reception and ask for a car to pick you up, sometimes they will ask if you need a lift when they see you walking around which is lovely) we were amazed how spacious it was. Very clean and lots of attention to detail. The air-conditioning was brilliant and kept our room at a nice temperature all day so when we came home after a long day at the beach we had somewhere to cool down ;). The whole hotel complex was very spacious and beautifully designed. Even though there were quite a lot of villas it felt really intimate, warm ( and not just because of the weather ;) ) and chilled out. The staff was just brilliant- I really have no words. When we discovered a massive spider in our room, one of the staff members came immediately to save our lives ( haha it was not poisonous or anything…the other half is just not too fond of them haha)….They were so welcoming, smiley and really tried their best to keep us happy. We had a couple of waitresses and waiters which really stood out to us and even taught us a little Spanish. They knew what drinks we normally have and where we would like to sit- which made the experience even nicer as it felt much more personal. It was always a Joy to see them and have breakfast, lunch and dinner. Every day they had different themes for the buffet, which was incredible. Soooo much food and always sooo good….it definitely hit the spot! If you did not feel experimental- no problem, they always serve the standard potatoes- chicken salad, cheeses…etc. so you will not leave with an empty stomach.If you feel like you wanna go for a nice rendezvous dinner and dress up you can also book a table at one of the fine dining restaurants ( free of course) it was quite an experience! The drinks were also delicious. Please Please Please have the pina colada at least once…it is gooooood!. We had entertainment every single evening- from the classic karaoke to a traditional Dominican Dance show- you name it. The entertainment team always tried to get you involved- you should at least have a dance or two- it is fun!! The hotel had 2 pools- one of them ( the small one) was the “relax” pool- and the other one ( the bigger one) was near the beach, where you could hear and smell the sea – beautiful. The beach was also wonderful very clean and no hassling. There were a couple of guys walking around offering you a nice romantic photoshoot by the beach but once you say no they will not ask you again. To see a little bit of the country we booked two excursions. The first one was a trip to the islands where they filmed the pirates of the Caribbean and Jurassic park-the tour guide could speak about 4-5 different languages which was incredible. We had drinks and a lot of music on the way-yaaaaaaaay. The second trip was the most amazing one. We went Zip lining which was absolutely incredible .seriously. If you like a little bit of an adventure PLEASE BOOK the trip. Our tour guide told us all about Samana and made the trip much more fun. After visiting an ECO friendly hotel, he showed us how chocolate was made and let us taste it too- yummy. Well even though the hours went slower than normal, the week went quickly. It was sad to leave but we definitely left with a smile and a big hug from Maria ( one of the loveliest staff members there). The managers of the hotel waved us good bye- which made it even clearer to us that we will definitely come back in 2 years for our honey moon. It was the best holiday I ever had or in the words of Maria it was “excelente” Thank you so much. it was wonderfulMore
Not for the young American couple.
I want to first say that my husband and I are American and in our late twenties. This was our first trip out of the States as well as our first all-inclusive style resort, so you may take this review for what it is worth. I have traveled a lot within the US and at various high class hotels, which is where my basis for comparison lies. I have just returned from my honeymoon at Cayo Levantado. We were there for 6 nights in September 2014. The resort itself is absolutely beautiful. All the grounds are well maintained and the landscaping was flawless. Our main goal for the honeymoon was to relax in a tropical environment and to not have to worry about anything. We did a lot of relaxing in a gorgeous environment and had some decent food and plenty of cocktails. I will say that we will not return to Cayo Levantado as we were left feeling disappointed. It is truly a beautiful location, however not worth the money. Read on for my experience, which I admit is probably very unique to my age and travelling history. FOOD: The buffet is open for certain hours for breakfast, lunch and dinner. After each meal the staff is allowed in to finish up the leftovers. We thought the food was decent, but we were not blown away. From what I understand this is pretty standard for all inclusive. The buffet had a LOT of choices and being someone who avoids eating gluten, I had a plethora of choices. There are 3 other restaurants on the island and for dinner you must make a reservation and they do not take them after 3 pm. It is quite difficult to get a good time for dinner and a couple of nights we tried to eat at the Mediterranean restaurant it was closed. DRINKS: The drinks at the pool and beach bars as mentioned have very low grade alcohol with a nice little drink menu of frozen cocktails. The lobby and plaza bars (outside the lobby) have a mid-grade selection of spirits (Tanqueray, Bombay, El Jimador, Skyy, Smirnoff, Stolchinaya, Canadian Club, etc.). There is only one beer on the island which is El Presidente. My husband said the beer on draft (at every bar) seemed to be skunked, but the cans were not too bad (these are in your mini bar). The mini bar is stocked with a few sodas, 2 beers, 3 mini bottles of liquor (scotch, white rum and vodka) and a variety of sodas. If you want anything extra in your fridge it is an up charge. ROOM: Our room was huge and cleaned everyday by the maids. Their timing was completely different every day, although you are able to request a specific time to have your room cleaned. The bedding was disappointing. As mentioned, you have to leave a key in the holder for the power to work. We left a key in the holder the entire time with no problems. We had a great view in our Junior Deluxe with a woodsy/ocean view. BEACH: The beach is absolutely gorgeous. You are left with 3 options. The first is the public beach. We went by on our first day to take pictures and I don’t know what to say besides simply that it is without a doubt a public beach in the DR. There was trash floating in the water and really only locals hanging around with crafts/souvenirs for sale. There is a guard that takes your names down in the event something should occur while you are on the beach. That was reassuring; however we did not go back. The resort beach is sort of broken up into 2 sections. I have seen one referred to as the “windy” beach, which it is. It has a beautiful view, but there are far less chairs on this side. If you do not have a chair right on the water, you can’t see much. The surf in this beach was very rough. This side also has some beach cabanas which have sort of a little mattress in them to lie in. We thought they looked neat, but once you get in they are kind of hot and you can’t really see the water. The other side of the beach is flat with a lot of shade and a lot of chairs. It was difficult to find a spot over here. It was also difficult to find a spot to walk into the water as you felt you were walking right over other guests. POOL: The pools are awesome if you can get a seat in the shade! As stated by other guests, the cabanas get claimed very early in the morning and are often empty most of the day. The beach pool was really nice as it is deeper and you can swim under the bridge. The chairs at this pool are all padded, and there are no palapas or cabanas. Towel service stops at 2 pm. If you want to have an afternoon at the pool (it pretty much dies at 4 pm), you will need to bring towels from your room. ATMOSPHERE: We figured out pretty early on we were some of the only Americans on the island. This was fine, however as young newlyweds we were anticipating other couples to be social with. We do not speak any other languages so we felt like we couldn't reach out to anyone around us. We were also much younger than most other guests. I thought going to a 5 star resort there would be a designated smoking section somewhere on the island if anything. I was very wrong. Smoking was everywhere!. Again, this is just something I did not expect. INFORMATION/COMMUNICATION: For us this was a biggie. We couldn't get a lot of information from the hotel. There wasn't a lot of information in the room or the lobby. There is a board at the pools with the daily/nightly activities, but it does not specify where. All activities are by the resort beaches. We do not have international data, so we could not take advantage of the WiFi or the free app that is now available. I do not foresee my husband and I returning to this island. From what I can tell, they are trying to fit more people on the island making it feel more crowded and cramped. Not a bad place if you know how to make an all-inclusive work for you, especially if you are over 50. TIPS: I would arrive and leave on a Friday as I think most people do so on Saturdays. When you first arrive, plan your dinners with your butler for every night of your stay. Find out what the themes are each night and plan accordingly. This way you will get a reservation for the time you want, before the crowds arrive. From here, plan your entire week. As I mentioned, we wanted to do nothing and just relax, not be on a schedule. If you want a cabana, you better get up at 6:30am and put a towel and book on the chairs there. You can then eat lunch at the restaurant off the beach or pool. Seems most took naps in the afternoon before dinner. Definitely brush up on some Spanish phrases. The most basic will do here. Most of the staff sticks to the very basic greetings and the upper staff/management are much more fluent in a variety of languages.More
Laura T, Atlanta, Georgia
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