It’s all about numbers at Memories Paraiso – you’ve got nine bars, eight restaurants, and a generous haul of sports and activities.
This place is pulled up alongside a strip of toothpaste-white sand. The waters are spot on for kayaking, windsurfing and snorkelling sessions.
The hotel has a Spanish colonial feel to it – think stained-glass windows and lots of terracotta. A huge pool steals the spotlight outside, while dotted around you’ll find a stack of bars and restaurants.
TripAdvisor Traveller Rating
Based On 6074 reviews
- Official Rating
All Inclusive - Here's what you get
Full Board buffet meals. 24-hour snacks.
Local alcoholic and soft drinks 24-hours.
Sports and Activities
All are included except where indicated.
Facilities► View all
Keep on top of your workouts while on holiday.
La Enramada Mexican Grill and Bar
Open 24-hours a day, you can enjoy a range of drinks, or sample snacks with a Mexican flavour.
Kids can come and have fun at the hotel-run kids' club. It's split in to two age groups with activities to suit 0-3 years and 4-12 years.
Rooms ► View all
club suite with balcony or terrace and whirlpool bath
Club suites come with a double bedroom with king-size bed, separate lounge area, shower, whirlpool bath, tea and coffee facilities and a balcony or terrace. They also come with a host of extras including early check-in and late check-out subject to availability, VIP welcome cocktail, exclusive beach area with waiter service, concierge service in the lobby, premium amenities in the room, 20% discount at the spa, beauty salon and laundry services, exclusive lunch at one of the à la carte restaurants and one dinner show a week.
junior suite with balcony or terrace
Junior suites come with a double bedroom with king-size bed, shower in bath, tea and coffee facilities and a balcony or terrace.
TripAdvisor Traveller Reviews Show more reviews »
Wonderful time at this resort!
My husband, tween and I had a wonderful time in Cuba from January 4-11, 2017. We have no complaints whatsoever regarding the service & hospitality at the resort & not once did we have a reason to "not tip". We stayed in a comfortable, clean room on the 2nd floor w/ a balcony that overlooked the pool. We got lucky, Bungalow 39 was right next to (1) 24hr Grill & La Caribien (reservation, themed restaurant), (2) pathway to the spectacular beach and (3) Plaza La Estrella (shopping/entertainment center for tourists). We did have a problem one day with our safe (our code would put it in sleep mode) but a maintenance employee came right away & fixed the problem after we called the front desk. Our room maid Alex was exceptional & please thank him again for us, my daughter hopes that he liked the drawing she made of him before we left. We didn't at all mind the music that was playing at the pool throughout the day. Honestly, you couldn't even hear the music when you have your sliding door closed. If anything, the music is upbeat (& relaxing during the yoga sessions) and hearing the fun activities going on at the pool puts you in a happy & energetic mood to start/resume your day. We came to Cuba well prepared -- making adjustments to our expectations based on resort reviews, blogs & general research about the country. Yeah, the commute from the airport is about a 2hr bus ride -- we knew that beforehand & instead happily soaked in the surroundings & culture that was baring itself before our eyes through the windows of the air-conditioned bus that played upbeat Cuban music & hosted by an equally upbeat, friendly host that passed around complimentary beverages & cerveza (at an additional cost). The food served at the buffet was OK, though not terrible. We did find, however, that when you have your food prepared in front of you (grilled steak, chicken, fish, pork, eggs, fried rice, vegetables, etc..) it tastes way better & has more flavor than the food that's ready on the buffet trays. We did prepare ourselves by bringing packets of ketchup, hot sauce & salt/pepper, but I think we only used them once or twice at the most. Service at the buffet is friendly & accommodating. No complaints for the service & food offered at the themed restaurants that require reservation. We had the opportunity to eat at (least to most liked) La Caribien, Italiano & Emporium restaurants. La Caribien was our least favorite (but the food was great) because it's an open air restaurant, so there were 2 cats that were walking around & hanging out under the tables. We also ate at the Mexican themed restaurant because we purchased the $15US Lobster dinner (offered at the reservation desk) and that restaurant was great also. No problems at all at the Nexus Desk for excursions. We made reservations to swim w/ dolphins at the Acuario Delfinario Cayo Santa Maria (which was awesome & worth the $) and (upon the advice of the host from the bus airport/resort transfer) we experienced Las Parrandas in Remedios for $25US which was also well worth it. We did lose 2 days straight due to rain & strong winds, but our overall experience outdid those days lost -- I didn't come home with the tan I wanted because of that =P ... Those days we walked over to Plaza La Estrella to see if the Bolera was open, but it seemed to always be closed? Speaking of Plaza La Estrella, we did find that the souvenirs offered outdoors were cheaper & had more selection than the shops there, Remedios & at the resort. The only thing really I could complain about is the wi-fi/internet connection, which is a hit or miss at any time of the day (well, I didn't check it between 2-7am). I did get connected once or twice for a couple minutes with the 1hr wifi card that I bought from the lobby. It wouldn't let me log out of the session, so I came to the conclusion that if you do get connection, use up the entire hour if you can! The couple minutes that I had was wasted on....Instagram!! Not having wifi was a little disappointing because I wanted to check the weather forecast (merely to plan which day would be best to go swimming w/ the dolphins.....& to see if I would get to go home with a either good tan or great tan)....Perhaps the resort can put up the week's weather forecast somewhere in the lobby? I'm not even going to talk about the beach, everyone knows it's the one of the best in the world. The beach Entertainment Crew, bar & grill employees do such a great job! Thank you Cuba & Memories Paraiso for this unforgettable vacation! My family really needed this & can't wait to come back (next year, we hope). iSalud!More
We had a great visit ...
Stayed Jan 3-7 Busride: Took about a couple of hours to arrive from the airport to the resort- mainly due to a car accident enroute (and there were no detours). Our guide Elvis was very good. Checkin: I am not sure why, but only 2 attendents were there when busloads arrived. Fortunately we were near the front- however, this would have been upsetting if we were not. Checkin was slow and we were not given a map. You seemingly have no choice but to have to have your luggage delivered to your room so be prepared to have to tip. The snack bar was still open but there was a long line- and the burgers and hotdogs not very good (see food below). Rooms and Resort and Beach: Amazing! This beach was absolutely incredible. The resort pools and bars were very good and the service was generally very good as well! Great entertainment (especially on the hot days during the day). We were glad that we attended the next morning information session- which I recommend. The pools were very nice- although they should consider adding lights so we could swim late until at least 10 or 11pm. The shows were good but they seemed to change them last minute- for example- Disney night turned into Horror night- and Grease turned into Disney night- all last minute. It was somewhat humorous though to see people's reactions when they didn't realize the change. The room was very clean and maid did a great job cleaning our room! We tipped 1 peso each day and received great service. However, we had stink eye and no water replacement for not tipping the person responsible for restocking fridge. Food: It was not good- and this needs to be improved and mainly why I rated a 4 (or could have a 3) instead of a 5. However, one lady working at lunch on the far buffet restaurant (not the main one) made an amazing fried rice- which we were thankful for. I would not go as far as saying you will starve, however you need to be creative. Our joke was how many ways can you incorporate hot dogs. A la carte were nothing- except same food in a nicer restaurant. Emporium was terrible. Other: Do not bring American money- they prefer pesos or Canadian $. Mainly staff did not ask for tips but at times some expected it (ie. checkin or water delivery person etc.) making it a bit uncomfortable. We did the catamaran snorkel trip and really enjoyed- however we have very sea friendly children. The dolphin show should be closed down however and wish it wasn't included in catamaran trip. Market was very nice- and we enjoyed although were embarrassed by one Canadian that tried to reduce a price for a toy by $2 for child and made a scene towards an obviously hard working staff member-and then demanded a cartride back to their resort. Cigars and mojito's top notch. All things considered a great family vacation- not 100% perfect- but a wonderful lifetime memory!More
The good and the bad
Huge resort with great beaches, restaurants, cute market however rooms are due for an upgrade. The weather wasn't great but that's not the resorts fault. There was lots of music and entertainment. Staff was amazing, especially the waiter Yasmany! No complaints about the food, the buffet was average but they pool grill had the best fish. The 3 restaurants (Italian, Mediterranean and Caribbean) were great but the lobster dinner ($30 each) was by far the best. Would choose somewhere less remote next time but again, not the resorts fault. There were a lot of excursions but would be all day events with the travel to get anywhere. The Grand Memories re-opened while we were there and the renovations to the lobby were really nice, not sure if their rooms were any better. Always had hot water and the cleaning staff was great.More
Let me start off by saying that if you're a picky person, don't bother going anywhere in Cuba. And if you go, go with an open mind. I went with a girl friend of mine, we're both in our mid-20s and we had an awesome time. Bartenders were extremely nice, polite and friendly. The 24 hour snack bar was great and the staff were super cool. Food was ok, better than what I thought it would be. Breakfast is amazing - they make the best omelettes. Make sure to try the fish at lunch/dinner! They cook it in front of you. If you're looking to party, this is not the resort for you. A lot of kids and families. Our maid's name was Alex (Alejandro) and he would make cute little animals out of the towels. Loved it. Overall, I would rate this trip a 9 out of 10, and I would definitely go back next year. Thank you Memories Paraiso!More
Better late then Never
This is two reviews in one , we stayed here in 2013 and 2015. The first time we came in 2013 march, brought my mother in law wth me, her first caribean trip ever, and my sister and her friend came as well. First it was a long bus ride to resort, 80klm man made bridgeway there, received a welcome drink, which was nice, Check in was a bit of a hassel as when you get onto the bus , you are given an envelope with where your room is, We had requested a quiet area and closer to buffets for my mother in law, but when we got our building number I was right to the desk, as also we requested that my sister and I where tobe in same building, Turns out they put us on the parisio side , last building right beside the shopping villa. Not acceptable, After going to front desk they changed us to building 52 ocean view top floor, Azul side, as for my sister they put her in the building across from us, This first time there was not a good experience for us as : No water to shower or flush for 3 days Ants galore in our room, could never leave anything open or uncovered Locked out of our safe numerous times and had to call front to get it opened Fridge was never refilled and had to beg maids for bottled water Food at ala carts to us was not very good and very sour and moldy tasting. Beach was beautiful and could walk for miles, nothing to really do for entertainment on beach. We did the catamaran tour, total waste of money, Varaderos was wayyyyy better. The resort I admit was a nice layout and pools where nice, staff where pleasant and thr coffee was good. Unfortunately I was not happy with this trip tnere due to water issues throughout resorrt and such that I went after Sunwing when we got back, after fighting with them for 2 months all we got from them was a $200 trip voucher each, I swore I would never return, 2015- This time my sister dragged me back to this resort, Again long bus ride and so forth. This time we got rooms and area on the Azul side as requested, and Ocean view, weather was fantastic the whole week, no issues with water or with our room, Again beach was beautiful and went for long walks, went into the town beside resort and we ate and had drinks at one cafe there, we did this several timesduring the week and just played crib, drank and ate. Food at buffets this year seemed tobe alot better with more variety to choose from. We went to a coupleof the ala arts and they where actually very good too, if you wanted lobster though you had to book a couples dinner on the beach and pay for it, So my sister and I did that for our last night and meal, Overall this timegoing there was a better experience. Im not sure though if I would return back to this particular resort as their are many more here and I would liketo see how they are,More
Candice B, 7060785
Things To Do► View all
There are several dolphinariums in Cuba, but you’ll find the largest in Cayo Ensenachos, which is a 15-minute drive fromCayo…View details »
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