It’s all about numbers at Memories Paraiso – you’ve got five bars, three restaurants, and a generous haul of sports and activities.
This place is pulled up alongside a strip of toothpaste-white sand. The waters are spot on for kayaking, windsurfing and snorkelling sessions.
The hotel has a Spanish colonial feel to it – think stained-glass windows and lots of terracotta. A huge pool steals the spotlight outside, while dotted around you’ll find a stack of bars and restaurants.
TripAdvisor Traveller Rating
Based On 6557 reviews
- Official Rating
All Inclusive - Here's what you get
Full Board buffet meals. 24-hour snacks.
Local alcoholic and soft drinks 24-hours.
Sports and Activities
All are included except where indicated.
Facilities ► View all
A la carte dining
Available at La Parranda bar and grill and Tesico Mediterranean restaurant. Please note that there's a dress code for these restaurants.
Kids can come and have fun at the hotel-run kids' club. It's split in to two age groups with activities to suit 0-3 years and 4-12 years.
Keep on top of your workouts while on holiday.
Rooms ► View all
Junior Suite with Limited Sea View and Balcony or Terrace
Junior suites come with a double bedroom with king-size bed, shower in bath, tea and coffee facilities and a balcony or terrace.
Junior Suite with Balcony or Terrace
Junior suites come with a double bedroom with king-size bed, shower in bath, tea and coffee facilities and a balcony or terrace.
TripAdvisor Reviews Show more reviews »
We got back on the 6th September , having read the reviews before it did worry us slightly. but we had no horror story's to report. The rooms where cleaned daily the staff are constantly Woking on the gardens cleaning and maintaining. the staff are the most helpful I have ever seen and apart from the wonderful beach they are the hotels greatest assets. Please don't scare yourself with the reviews go and enjoy your holiday.More
John B, 190734
First time in Cuba
Cayo Santa Maria was my first ever trip down south so I didn't know what to expect in terms of resorts. This was also booked last minute (4 days prior) so I didn't have much time to read reviews and search different places to go. Upon arriving, the check in service wasn't too bad, we hardly had to wait to get our room. The only thing was that the staff spoke very little English so we couldn't get help finding our bungalow, but we found it ourselves eventually. Our room was nice, we had one king bed, our view was just of other bungalows but it was still nice. We had a little patio on our room which was great for drying wet clothes and towels. Bathrooms were clean, fridge was stocked daily and rooms were cleaned daily. I always left some gifts and tips on the pillow before I left for the day. Pools were nice, and one of them had a swim up bar. Awesome bartenders, they made whatever you wanted and were so nice. I always tipped. Food wasn't the best. I lived off of pasta, omelettes, and bread the whole time I was there. It also wasn't the hottest, unless it was made in front of you. I am a picky eater so that's why I didn't like the food so much. My boyfriend isn't so he thought the food wasn't that bad. And neither of us got sick. On our second last day there, one of the waiters kept bugging us so much asking how our food was or trying to pour more drink when our glasses were pretty much full. The only way to get him to leave was to tip. I know they were trying to give you great service but when it's every 30-40 seconds you can't really enjoy your meal. If you want to do some excursions, do the catamaran! That was one of the best things on our trip. With the catamaran you also get to go to a dolphin aquarium where you get to go in the water with the dolphin. They also take your picture with the dolphin which you can purchase later in the store. When you're done with that, you get to enjoy a nice lobster supper which tasted incredible! After you're done supper, it's back on the catamaran for while and they stop for a bit where you can get off and go snorkelling! You can purchase wifi in the lobby, but when I did it would never work so it was just a waste to buy. The gift shop in the lobby is nice, and not too expensive unless its sunscreen or after burn you're buying. The beach is absolutely beautiful!! The water is perfect and the sand is so soft to walk on. I probably wouldn't go back to this resort right away, but I would come back and recommend it to others.More
Make your own memories, don't believe everything you read
Returned from a 2 week holiday here and I have to say we were worried about going. We made the mistake of reading reviews on here about the food and many guests having stomach problems to the point of some being hospitalised. We were a party of 7 and most of us did have the usual upset tummy caused by climate changes. The food in Cuba is not the usual Caribbean all inclusive standards but we by no means starved. There was always something we could choose to eat and chefs were there at every meal time cooking fresh food to order. The a la carte were a disappointment as the menus were the same as the buffet except for waitress service and the restaurants were slightly cooler. The snack grill by the main pool was poor and never open when it should have been so the buffet was the place to eat. You did get a little fed up by the end of the holiday but certainly didn't cause a major problem. The hotel itself was very clean on the whole, staff very busy cleaning and tending to the gardens. The ground staff worked tirelessly on the gardens and we tended to tip them the most. The public toilets in the resort were however terrible. Always very smelly and rarely were there adequate toilet rolls available. The pool areas were clean but the entertainment around pool was somewhat lacking when compared with other places we've visited. Evening entertainment in the open air theatre was ok but very similar every night with dancing to a different theme but no variation. The lobby bar was lovely and waiters/waitresses were very attentive but we could not sit there due to the Mosquitos biting lots. Do not underestimate the mosquitoes, they are in abundance with hyperdermic mouths!!! The only effective repellent was the jungle formula maximum 4 with DEET. THe spray sold in the shops did nothing and my son was bitten over 100 times (no exaggeration). When we arrived the main pool was closed due to problems with the filtration which I firmly believe was the cause of guests being ill prompting them writing the awful reviews early August. Within a few days the problem was sorted and the pool reopened. The main reason we chose Cuba was for the beaches, sea and snorkelling. What a good choice. We spent most days lazing on the beach and swimming in the sea. You had to swim out a long way to encounter any sea life and a few of us were stung by jellyfish but the environment was breathtaking. There were plenty of sun beds and waitress service on the beach if you wanted although we preferred to walk to the bars along the beach. The excursions were with Thomson which I have reviewed separately. We chose land and sea, swimming with dolphins and catamaran and I would highly recommend a private catamaran if you can stretch your budget slightly. Well worth it. Overall a great family holiday, I would definitely return but probably to the mainland and I hope the hurricane has not caused too much damage. If encouraged to purchase the VIP lounge ticket for the airport DONT BOTHER!!!! We were promised priority check in, a luxury waiting area, buffet lunch, free bar and free wi fi. Check in took twice as long as the normal queue, the lounge was over allocated with people sitting on the floor, an 18 certificate movie on the flat screen The buffet was a ham and cheese panini, free wi if was for 30 minutes only and we were there over 2 hours. 2 toilets for the whole lounge so most time was spend queueing. Save your money and spread out in the lounge. One thing I do need to point out is the hotel customer services representative was extremely unhelpful, lazy with a can't be bothered attitude.More
Memories cayo santa maria
Wonderful place, with lovely staff and beautiful beach....only problem is mosquitoes but it's mother nature after all .. the staff are so polite and helpful always smiling, rooms are cleaned and spacious and the food is ok if you are creative and like fruits , salads and grilled fish...over all a lovely holiday in a special country.More
CARIBBEAN HOLIDAY NIGHTMARE !!!
Having recently visited here with my partner in July, would definitely not recommend ever. So many issues I dont even know where to start!! The food in the buffet was not sufficiently hot and inedible, things being reheated from lunch service, served lukewarm and the chilled stuff not even cold!!! New food being added into old food already lying there, Flies and cockroaches present, went to the buffet for breakfast had the same issues with regards to the food and the standard available, then went to the pool bar to discover that they had no ice,no beer and then when they had beer there was no cups available, found the staff be very rude and non caring of the issues regarding the drinks etc, this did not just happen at the pool bar but in other areas of the resort such as the snack bar, was told by holiday makers that this happened on a regular basis. went to the 24 hour snack bar was told that there was no bread, half the items on the menu were not available. went down to the beach ,upon arrival at the beach bar there was no cups, no ice yet again no beer either one or the other so couldn't even enjoy a drink down at the beach, was told they would arrive within 5 mins but this did not happen so couldn't have any refreshments the whole day .Cross Contamination with utensils being used for raw food, cooked food and Fish this is a big NO NO hands not being washed after handling anything( for eg tips) these issues continued every other day of the holiday in different parts of the resort, which i find very unacceptable. went to speak to the manager as standards were just dropping all the time, he was very apologetic with regards to the issues we had been experiencing stated that he was trying his best to change things for the better however the staff were reluctant to take this on board, was then upgraded to the Diamond Club which enabled us to the use of an air conditioned lounge, and told that we could use any of the A La Cart Restaurants within the resort, however when we used the air conditioned lounge it kept being switched off and had to keep ringing and attending reception area asking for it to be turned back on, it was quite clear that we were not welcome or wanted in the lounge area. On using the A La Cart restaurants standards did not improve, as still items on the menu were not available nor on offer and the food was cold and food hygiene was abysmal During the holiday I was confined to my room due to severe sickness, stomach pains and diarrhea, which put a total dampner on my holiday this was down to the very poor standards of the food hygiene, cross contamination and overall the standard of the food service. The upgrade to The Diamond Club was no better as every time someone went to the bar we was told that there was no drinks that we wanted i.e Jack Daniels, Absolute Vodka and Tanqueray Gin as well as soft drinks like Sprite and Fanta were unavailable, complained to the Thomson Rep Vee on numerous occasions about the ongoing issues, was very unhelpful and never really bothered, always said was too busy never had time to do anything. It became a standing joke amongst our parties, whenever we asked for something and were told they had none or it wasn't available, a joke it may have been but in the same time highly unacceptable, and may I just mention that the service and attitude towards British/Irish tourists was an utter disgrace in comparison to the Spanish Speaking holiday makers for example, on several occasions we would go to the pool bar to be told that it was closed, however Spanish Holiday makers would be served minutes after wards this was witnessed several times throughout the holiday at different parts of the resort, the attitude of the staff towards us was rude and demeaning, this should not be different for any holiday makers regardless of Nationality Also several days in a row we had asked on numerous occasions for our mini fridge to be restocked with Bottled water and soft drink can for what they gave you that was a joke to!!, on leaving our room in the morning to go to beach/pool we spoke to the guys who re stock and mentioned this to them said yes no problem they would take care of this, on our return later that afternoon to our room, checking our fridge it had not been restocked this happened 3 days in a row, totally not acceptable as hydration is extremely important!! Finally after speaking to our butler and explaining the situation he very kindly went and got supplies and brought them to the room for us to restock our mini fridge, and was very apologetic regarding the situation. On a plus side the 1 and only nice thing was the beach outstanding lovely white sand and crystal clear water, and the weather was fantastic. Please make sure to take insect and mosquito repellent this is a big essential as the place is swarming with them, nighttime is by far the worst and avoid the theatre if you can at all costs, which is a shame as this is where the shows are, basically the only entertainment the resort has. I would definitely not recommend this resort at all as it was of very low standards in every aspect, you look forward to an annual holiday not to mention the expense of it!! For it to be prob 1 of the worst holidaying experiences ever had!!! Still unwell after returning home almost 4 weeks later, totally unacceptable and abysmal!!! THINK TWICE is all i can say. More
Things To Do View all »
There are several dolphinariums in Cuba, but you’ll find the largest in Cayo Ensenachos, which is a 15-minute drive fromCayo…View details »
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