ClubHotel Riu Bambu

You’ll spend your days sipping cocktails at swim-up bars and sunbathing on the beach when you stay at the ClubHotel Riu Bambu.

Although the ClubHotel Riu Bambu is in a popular part of Punta Cana’s coast, it’s shrouded in 46,000 square metres of tropical gardens, so it feels pretty private.

There’s a beach right on the doorstep of this hotel. And not just any beach. The name of Arena Gorda translates as ‘fat sand’ and it’s a kilometre long.

TripAdvisor rating

Based on 3156 reviews

  • Official Rating
  • 1Floor
  • 740Rooms

All Inclusive - Here's what you get

Food

Full Board. Snacks.

Drink

Unlimited locally produced alcoholic and non-alcoholic drinks.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Rooms ► View all

double room

Double room sleeps up to 4, 2 adults and 2 children up to 12 years-old with 2 double beds, ceiling fan, minibar - optics refilled regularly, iron and ironing board. Safety deposit boxes are available free of charge and are large enough to house a laptop.

double room

Double room sleeps up to 4, 2 adults and 2 children up to 12 years-old - can be sold as a single. With 2 double beds, ceiling fan, minibar - optics refilled regularly, iron and ironing board. Safety deposit boxes are available free of charge and are large enough to house a laptop.

TripAdvisor Reviews Show more reviews »

Sylwia

Come back a week ago. It was the best my holiday. The hotel is clean and all staff work hard. The food was very delicious. The hotel have entertaining staff and they have done very good job as we have fun all our holiday. When you ask staff for something their first answer is ' No problem...'. They are all very cheerful and helpful. Definitely I would go back there again and I would choose the same hotel.More

Sylwia D, London, England, United Kingdom

I would return tomorrow

My friends and I visited this resort from October 10th thru 14th it was one of the best times of my life. I will agree that the staff spoke very little English but they were very polite and eager to assist. The food was awesome! The beach was beautiful and I would go back again.More

gmquest, New Orleans, Louisiana

great hotel great staff

great stay at the riu bambu staff worked hard all the time clean tidy great beach jose luis looked after our family at meal time was brilliant food was very good enjoyed going the indian an asian placesMore

stephen p,

Definitely not a 5 star, even if Riu wishes it to be

Came back a week ago, after 7 day stay. Bambu probably deserves 3.5, but as the option is not available and 4 would have been too high, settled on 3. And before some of the users let the "what are those people writing bad reviews expect", "don't understand the bad comments" responses fly, I will pre-empt the review with the simple statement: we had a great time, because in the end, regardless of how good or bad facilities are, you try to make the best out of the time you have available. But at the same time, if things are not "up to par", you let others know on this site, so they can be prepared and make their own informed decisions. Grounds: Not your usual, huge building with hundreds of rooms. Rooms are located in 2 story buildings spread out over a few acres, so some walking is involved every day, but it's actually better than navigating corridors of a large hotel. At least you are outside. If you don't want to walk too far, go for rooms starting with 01 through 04. After that, you are farther and farther away from beach, pools and restaurants. Note: no elevators in buildings, so you may have a few flights of stairs to deal with, depending on which floor you are on. Grounds are well kept, with grass and shrub trimming going on pretty much daily Rooms: Aged, with stains on the walls and furniture, paint stripping from some cabinets. The alcohol dispenser had only 2 bottles in it, instead of 4. Luckily, I prefer beer, except you only get 2 and mini bar is only replenished every second day (even in Cuba it was done daily). One toilet was dirty on check in, the other was broken (we had 2 rooms). The shower assembly (yes, the whole thing) fell off the wall on the third day, hitting my 10 year old in the head. Half the time we did not get enough towels: it was 4, or nothing, or 2, or 3... Don't understand how they can mix it up knowing how many people stay in each room. AC was another matter: no way to adjust temperature (thermostat is there, but not working), except trying to play with the fan speed. So it was either freezing cold, or hot... Sheets are just that: sheets, no duvet, nothing. If you are cold, you have 2 (a bit smelly) blankets in the cabinet Staff: Well... Check in was weird. You line up, give your name and get a paper with room number. You have to fill your name, DOB, etc, sign and... line up to the reception desk to get the room key and stickers for luggage so it can be taken to your room. Except nobody tells you where the room is, so we stood around for 10 min, asked again and somebody was called to show us where to go and take care of the luggage. Disorganized is an understatement. And reception staff was one of the most disinterested I've run into during years of travel. They either do not understand English much (strange for a resort that caters a lot to Canadians, Americans and British) or pretend not to understand. There could be 3 people behind the desk moving papers around, or talking to other staff/vendors and you will stand for 5 minutes waiting for someone to acknowledge you are even there. The Spanish language comments are also absolutely true: if you speak Spanish, you get priority treatment everywhere, including bars and restaurants. Experienced it myself on number of occasions, when Spanish speaking customers that came after me were served first, with a huge smile. The beach: Beach is great. Wide, lots of palm trees giving shade, plenty of beach chairs. Sea weed is ever present in the water though, getting in your hair, tangling in your fingers, found a piece in a pocket of my swimming trunks too... :) Didn't bother us much, but keep that in mind if you don't like being "touched by things". Tons of sea weed on the sand at the edge of the beach too, only seen a crew once during the week trying to clean it up. So you do have to walk through a 4-5 feet wide swath of the stuff to get to the water. Now, if you like the sun, forget about the low numbered lotions/sunblocks. We used 60 and still got a little burned, so beware. Pools: 3 of them, all relatively small. Main pool has a jacuzzi, a swim up bar and is the place where entertainment happens. So basically it's a write off, if you want to have a swim, as it is full of people drinking, screaming, and trying to win various competitions. The one next to it would have been o.k., but a quarter of it is taken by the underwater tanning beds and the rest is split by the low hanging volley ball net, which was barely used and in the mornings some of it is taken by scuba lessons. Third one is called a quiet pool, but it is located right next to kid's pool, so not that quiet in reality, plus, if you want a drink, tough luck. No bar. Have to walk to the main pool bar Restaurants: 2 Buffet style opened for breakfast and lunch (Colonial & Mama Juana). Colonial is also open for Dinner, Mama turns into a steak house in the evening. Also Italian, Mexican and Asian, reservations only. Problem: you are told to book on the morning of the day you want to have dinner. Made a mistake of listening, didn't try to book till the 2nd day and everything was already booked for most of the week. Only managed a steak house and Mexican for the last 2 days. Steak house was sub par, Mexican was actually pretty good. So, grab all reservations you can as soon as you arrive, as it appears resort does not follow it's own procedures. Especially that I found out later, that people staying at nearby Riu Palace level hotels (3 of those in a 5 hotel cluster) can book restaurants at Bambu, but people at Bambu can't book at theirs... Food is o.k., bit repetitive, no fireworks, but you can always find something to eat. Although being served wine from a plastic jar normally used for pop and water is a turn off Shopping: Stores on property, very expensive. There is a shuttle to San Juan shopping centre departing at 11 am, coming back 3 hours later. Prices 30% lower plus they have an actual grocery store/supermarket there for stuff you may need but can't find at the hotel General: Pool towels: that's a weird one. Didn't realize that Riu's policy is 1 towel per card per day, until it was pointed out to me by the attendant, when I tried to exchange wet towels for dry ones half way through the day, when coming from the beach and settling by the pool. He wasn't happy... So here is the tip: have your partner return the wet ones, give you the cards and you go get fresh ones. Attendants won't know any better. This is the first resort where I was denied a dry pool towel and the first with such a policy nailed to the wall and being pointed to with a finger. Do you still think it's a 5 star resort?... Besides, every time we got the towels, half of them had stains all over: brown, red, green. Showed nicely on a light beige towel. They may have been washed, but it does not give you warm and fuzzies when you have to use them. And lastly, by Friday, the place was full. And then issues with finding the table for breakfast started. And no coffee. Juice machine running out of syrup, so serving water only. No utensils. Wait staff running around, but unable to cope. So make sure that once resort start filling up, you get to restaurants early. Hope this helps - still a good time, especially for the discounted price we got it. If I had to pay the "original price", I would have been really disappointed. Wouldn't go back.More

canjack1, Newmarket, Canada

Just returned last week

Just returned from a lovely mommy getaway! I read the reviews before going, which were mixed so I didn't know what I would be walking into. Let's just say that me and my group( two other mommies) enjoyed ourselves. We were welcomed at check in with a glass of fruit punch. We were told to leave our bags at the front desk and directed to go and eat lunch. Based on other reviews I was so afraid to eat but we found the food delicious and we ate three meals a day. We had a lot of options to choose from and there were so many flavors; well seasoned. My group and I shared a room and things worked out just fine. There were 2 full size beds and a roll away, which suited us just fine since all of our time was spent outside the room. We chose not to be bothered by housekeeping every day since we had our own cleaning supplies but that didn't stop them from trying. Asking for extra towels was a bit annoying but everything had to be accounted for. The hotel was beautiful. I was already prepared for sellers but all I said was no thank you and no dinero, which was understood by everyone. I would have liked to enjoy the beautiful beach more but I didn't have time. I crammed every minute of every day with fun filled adventures. The one day that I did have time for the pool, my group and I were able to find seats. What I did find annoying were the parents who brought their children with them to the pool bar; inappropriate. I think the staff work hard at making sure tourists have a great time. I will say that you're pretty screwed if you don't speak Spanish. We encountered some huge mosquitoes after raining and in the evenings and "OFF" only seemed to attract them more, so I don't know what the remedy should have been. I've since heard that "skin so soft" by avon works well as a repellant but I have yet to try it. I enjoyed the food, the Dominican and Haitian people that I met and the excursions. I am a believer that you get what you pay for so I wasn't expecting much. This turned out to be a pleasant surprise and I would recommend this place to others because it was a "hit" for my group.More

Treasure014, Los Angeles, California

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