You’ll spend your days sipping cocktails at swim-up bars and sunbathing on the beach when you stay at the ClubHotel Riu Bambu.
Although the ClubHotel Riu Bambu is in a popular part of Punta Cana’s coast, it’s shrouded in 46,000 square metres of tropical gardens, so it feels pretty private.
There’s a beach right on the doorstep of this hotel. And not just any beach. The name of Arena Gorda translates as ‘fat sand’ and it’s a kilometre long.
TripAdvisor Traveller Rating
Based On 4124 reviews
- Official Rating
All Inclusive - Here's what you get
Full Board. Snacks.
Unlimited locally produced alcoholic and non-alcoholic drinks.
Sports and Activities
All are included except where indicated.
Facilities► View all
The outdoor pool comes complete with swim-up bar and in-pool loungers.
Riu evening entertainment programme
The entertainment programme plays host to live music and shows every evening.
The Casino is at the nearby adults-only Riu Palace Macao.
Rooms ► View all
Suite sleeps up to four with ceiling fan, minibar - optics refilled regularly, iron and ironing board.
Double room sleeps up to four, two adults and two children up to 12 years-old - can be sold as a single. With two double beds, ceiling fan, minibar - optics refilled regularly, iron and ironing board.
TripAdvisor Traveller Reviews Show more reviews »
Far from a 5 star! Bookers beware!!
The flight was scheduled on September 20th at 6:15am. We arrived at 12:15, very excited with no sleep due to the awfully early flight. The reception informed us that our rooms would only be available at check in time of 3pm. So we decided to walk around the resort and quickly realized how dirty the hotel was. Nevertheless, we went to eat at the buffet, and couldnât stand how hot it was. Although I realized that we are in the south on a hot island; I would expect the hotel to have the restaurant air conditioned for the comfort of their guest. This was not the case, it was so hot, that we felt we were in an oven and couldnât even eat as we were literally sweating buckets. At 3pm, we went to the reception to get the keys to our room. When we entered, we noticed that there was only 1 bed. I went to the reception right away to ask for another room with 2 beds. She gave me another room and when we entered there was only 1 bed and a pull out sofa. As previously stated above, I was informed that Rolando that I was guaranteed a room with 2 beds. When I called the reception yet again, she informed that they donât have rooms with 2 beds, only sofa beds. By this time, you can imagine how tired we were and decided to deal with the situation the next day. We showered and went out to dinner. On our way to the restaurant, we passed by the pool which was led up and noticed how filthy it was, we could hardly believe that people would swim in it. The edges were so filthy that it was truly repulsive. As we entered the restaurant, we noticed that the floor was very dirty and the tables were not cleaned. It felt that the staff never cleaned it between the 2 services (lunch and dinner). There were ashtrays filled with cigarettes which obviously no one had even bothered emptying, we were so disgusted that we skipped dinner and sat on the terrace which wasnât any better. There were empty drinks all over the place, which attracted flies and other insects due to the sugar, filled ashtrays, cigarette butts everywhere, plastic cups on the floor; it was just a horrible start to our vacation. So we decided to go back to our room to sleep. Once we go there, we were not able to open the door, we went to the reception for assistance. They sent a few people and one by one they tried without any success. After 1 hour, another person came with a screwdriver to undo the lock. We were standing, drenched in sweat, hungry and tired plus we now had to way for them to manually set up another lock, which took them a while since they didnât have any electric drills. The next morning, my sister got up from the sofa bed and could hardly walk. She had such a sore back from sleeping on the couch. We went to the restaurant, it was still not organized as it should be from the previous evening. We walked through the whole restaurant in hopes to find a clean table to sit at but it was pointless. The staff wasnât helpful, when asked for hot water, they simply pointed out to a section in the restaurant. The staff is either lazy or overworked for their level of service is far from good. This was definitely not what is considered a 5 Star hotel; I would rate it a 2 star at best. There was no way that I would continue my vacation at this location. Therefore we decided to change hotels because we didnât pay all this money to have a crappy vacation and be miserable for the next 6 days. We went to the reception to see the Sunwing Agent. He didnât seem surprised of our dissatisfaction from the hotel amenities. He informed us that there were 2 hotels next door and we could go see them before switching and change our reservation accordingly. No transportation was offered to us, we were walking in the scorching heat from hotel to hotel. We decided to opt for the Riu Macow which was worthy of a 5 star rating. When we returned to the Riu Bambu to check out and have our information transferred over to the new hotel, the service was even poorer than earlier. We were now the horrible customers and they were hardly assisting us. Finally they told that the files were transferred and we could go. We called a taxi and made our way over to the new hotel. Upon arrival, they did not have our information. They called the previous hotel and the person who serviced us was gone since noon. It was now close to 3pm and we wasted yet another day. We had to pay a total of $450 US dollars extra in order to finalize our stay. We were accommodate in a clean room with 2 beds and finally happy that we could enjoy the remaining of our vacation. We were so dissatisfied with our experience that we had to write this complaint.More
Miss D L, Mississauga, Canada
Not quite what you'd expect from Riu
After looking forward to this holiday for several months we were disappointed in that Riu hotels standards have obviously dropped.... we stayed in a Riu in Mexico in 2005 and it was amazing. We had a lovely clean bedroom no complaints there....but after third day we reported that the fizzy drinks from the bars were not fizzy anymore to a guy in a suit, he went off and then came back dropped few bottles of coke, sprite on our table and said 'yes gas in drinks is kapput' so we presumed as he had acknowledged this it was sorted.... but no it was exactly same next day.. reported to our rep... they also talked to staff and when we asked what happened we were told that staff said it was quality of coke????? after trying few times to get this sorted we gave up as didn't want it to ruin holiday being obsessed about fizz in drinks, we found if went in sports bar and got drinks they were fine so this is what we did! whenever a waiter came and asked us if wanted a drink we always said no and got our own! There were cigarette butts everywhere, all over the beach and all along the paths leading to the rooms....there is no provision in either place for smokers to dispose of them so I guess this is why??? Not an attractive sight though to be honest! Beware of the sellers that have stalls within the hotel some days... they are so pushy and try to force you into buying and if you don't then they are rude and abrupt, when we saw them there we would take the long route round to avoid them as nothing short of a nuisance you don't want to be hassled within hotel grounds by sellers. When I reported to my rep they said it was business for the hotel.... what about the guests being hassled constantly? I see management has not commented on any of these reviews? What does this mean I ask myself? do they not care what is being said? Some of the comments I don't agree with as we didn't encounter any of these problems...Come on Bambu wake your ideas up!!!!!More
angieking, Cambridge, United Kingdom
Beware not 5 * must have been a blind inspector with a broken nose who speaks Spanish
We always book holidays in September when kids are back at school usually nice and quiet but we didn't know that Chile have their school holidays at this time . We arrived at hotel check in was not too bad we went to our room 1308 right at the far end of complex near road.The room was a bit shabby old type but after a long journey we wanted a shower and a chill all stuff in room was functional air con would only work on full but drowned out the sound of the fridge which was stocked with a few beers the first day but only 2 randomly for the next two weeks. We asked reception for it stocked but this didn't really happen. The food in the main restaurants was OK but a la carte restaurants were better. The Italian wad the coolest as none are air conditioned The abundance of sunbeds was great if it was full round the pool there was always plenty under the palms on the beach . The rep was fine nice and polite. Be aware of the miserable old coconut /Gardener that hasn't got a fixed price for what he sells. He asked us if we wanted a cocanut we said yes please as he had a Riu shirt on not knowing we had to buy the When I told him I had no money with me he looked at me as if i was something he had just stepped in. I walked all the way back to the room on our first day to get some money walked round the complex to find him again gave him the money and got the look again - not what you expect being a guest in a supposedly reputable hotel The plus for us was the lovely beach but don't sit near the massage shack - spotted a lovely big rat that must live under it. Back to the room beds were OK there was a crack in bath right where you stood when you showered .The day before we left we were woken by our neighbour across the hall at 05.20 am banging on his door his wife wouldn't let him in as he was extremely drunk. I asked him to leave and be quiet he returned 4 times so I rang reception but no one answered .Wouldn't like to have had my girlfriend in on her own having to deal with that alone. I ended up going out to him 3 times. Same bloke day after walked down to breakfast battered again. We did report to reception but no action was taken The weekends were mad loads of Spanish families took over pool walking out of restaurants with massive plates of food and leaving plates and waste round pool and beach. No wonder the rats are there. All in all we will not be returning to the dominican republic and especially this 2-3 * hotel. I Just hope that the Hotel manager reads these reviews and does something about it. On the plus side though if you ask for a drink by brand you get the proper stuff ie smirnoff not vodka just about the only plus Some of the workers really do care but most want your money - as much as they can get .Last note at the Airport on the way back they were confiscating the electronic cigarettes they had at least 3 off our bus these Apparently are around Â£80 each so put them in your case !!!!!!!!More
Paul B, Doncaster, United Kingdom
Very much enjoyed our 10 night stay! Would go again 100%
I was silly enough to let the bad reviews of this hotel spook me shortly before going away on our holiday, luckily it meant we were both pleasantly surprised when we got there. There are improvements to be made all round however on a whole we had a fantastic holiday and would definitely consider returning. My boyfriend and I stayed here from 14th - 24th September. On arrival we were greeted by drinks, friendly staff with a good sense of humour and our suitcases were delivered to the room for us. The check in process was easy and quick enough, just what was needed after a long journey. I wasn't overly impressed by the room, they are a little dated and could easily be modernised with some fresher bedding but it did the job and was certainly clean. It took us a couple of days to realise that the spirits and mini bar were included which we then took full advantage of. Food: The biggest let down for me was the buffet restaurant in the evening, which seemed to mostly be the leftovers of lunch buffets and the other restaurants. We only ended up eating here on two of the evenings, luckily the food in the other 4 restaurants was of a much higher standard so we booked into those almost every night. It was easy to make the bookings and seemed to be plenty of time slots available. The other four restaurants consisted of a Steakhouse, Mexican, Italian and Asian. We enjoyed all of the food throughout these. The breakfast buffet was good with a large selection of food, including freshly made smoothies. Lunch was fine, most of the time we chose to go to the outdoor buffet near to the pool as this was available from 12-5 so we quite often just went to grab a small snack. In general we would much rather be on the beach so we didn't spend much of our time around the pools anyway, however the general area always seemed to be clean. There was bugs floating around but i'm not sure I've been in a pool abroad and not had a fly or two floating around with me... The staff at the pool bar were entertaining and good for the lively crowd who seemed to spend every day there. Overall found a good atmosphere around the pool especially with the afternoon entertainment. The beach was brilliant. I have seen a lot of comments about the seaweed..I really dislike anything touching my feet when I'm in the sea but I didn't find the seaweed here an issue. Some days it was worse than others but mostly it could be ignored and you could always find a spot without any. We had a couple of days with some really good waves which made it fun. Always able to find sunbeds in a good spot, plenty available. The included, non-motorised watersports facility was great! We went out on a catamaran a couple of times and had great fun. Cockroaches was a concern for me as people had told me they would be common in any caribbean island, I only saw one on the ten days we were there, and this was outside when walking back to the room one evening. Some of the staff went above and beyond in terms of friendly and helpfulness, but most were at least polite and had a basic/good level of English. We had no issues. The alcohol was dangerous simply because most of the cocktails taste like a fruit punch and go down far too easily - go steady! Out of the 5 hotels on this resort, this one seemed to be the most lively! I would say that this is the best option for a younger/livlier crowd rather than someone looking for a relaxing stay. Overall a pleasant stay with a good mix of fun atmosphere but also able to find a quiet spot if you need to.More
x-sunandmoon, Stoke-on-Trent, United Kingdom
Thomson say this is a 4* i say it's a 2 at best!! The only good thing I can say about this hotel is that the quiet pool was lovely Other than that, worst holiday ecperience I have ever had.... very unfriendly staff. Everywhere smells awful. Rep not helpful at all. Dirty tables and bars. Flies, wasps, rats and cockroaches are made very welcome due to the poor hygiene standards, and also we were ill for 3 days 6 days into our 2week stay, we changed hotel I would never visit this or any other riu hotel, and i would also never recommended to family or friends ; heck, I Wouldn't even suggest this place to my worst enemy!!More
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