There's a lot to love about this place, but the big, heart-shaped outdoor pool is one of the highlights. There's also an infinity pool where you get stretching sunset views. Inside the hotel, the bedrooms are modern, and done out in subtle, stylish colours. Late risers will love the breakfasts – there's a Continental-style option available 'til 1pm from the snack bar. Elsewhere there's a buffet restaurant covering lunch and dinner as well as cooked breakfasts up to 10.30am, and a themed place that swaps between Mexican and Spanish evenings. Location-wise it's a 3-minute walk to the beach, and not much longer in a taxi to Siam Park or Playa de las Americas.
Based on 928 reviews
- Official Rating
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All Inclusive - Here's what you get
Buffet meals. Coffee, cakes and ice-cream 16.00-18.00. From May 2014 your All Inclusive package will be available at the hotel until you leave for your return flight home.
Selected local alcoholic and non-alcoholic drinks 11.00-24.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
Heart shaped pool on lower level is heated. Parasols and sunbeds are provided.
For breakfast, lunch and dinner, and there's show cooking too.
If you're on a special trip either with your partner or a group of friends, you can unwind with a variety of treatments. You can take time out on your own, or treatments can be provided for 2 people at the same time.
Rooms ► View all
Twin room sleeps 2. Splendid service available at a supplement with personalised check-in, kids' welcome pack, daily newspaper, daily turndown service, tea and coffee facilities, fruit on arrival, bathrobes, slippers, pillow menu, 1 free entrance per adult to the spa circuit, unlimited reservations in the themed restaurant Tuesday-Saturday, premium brand drinks and late check-out - subject to availability.
Twin room sleeps 3 - can be sold as a single. Third bed is a camp-bed suitable for a child up to 12 years. Splendid service available at a supplement with personalised check-in, kids' welcome pack, daily newspaper, daily turndown service, tea and coffee facilities, fruit on arrival, bathrobes, slippers, pillow menu, 1 free entrance per adult to the spa circuit, unlimited reservations in the themed restaurant Tuesday-Saturday, premium brand drinks and late check-out - subject to availability.
TripAdvisor Reviews Show more reviews »
We stayed in a twin room on 7th floor. Room was a bit small and only had white sheets, no cover/throw over. Some cracked tiles, no bath, however, that was the only concern as the room was cleaned everyday OVerall service was very good and food quality and variety was better than expected.although not to the normal Thomson Platinum standard, I would return as we had a very good holiday.More
Kevin J, Gateshead, United Kingdom
Bought 14 day holiday from Thompson having seen hotel in brochure, rated platinum. Someone from this company needs to quickly go and stay at the hotel. I must say that the views from the 8th floor balcony looking across the pool were excellent and the staff in both the bar and restaurant were very friendly and helpful. But, showers that flooded the bathroom, towels with holes, soaps not replenished, very hard beds, ineffective air conditioning ,daughters in next room had pyjamas and a necklace removed and have not been returned despite reporting this twice to reception(who but us have access to our rooms?), two plastic chairs and a table on the balcony-nothing in the bedroom to relax, dreadful lifts, bar that opens at 6pm and serves awful cheap local drinks, swimming pool so cold I could no use it, insufficient sun beds meaning you had to get your towels on them by 7.30am if you are to have a chance of getting one, snack bar that left much to be desired, no real seating for relaxing either in the bar area or off reception lounge, daughter found a bug in her salad(reported to waitress but no comeback) and I had a piece of fish that was uncooked(and it was not Sushi night either-which I must say was very good), house wine just about drinkable. Traffic noise day and night. Lovely flight home. Shall not be seeing me at this one again!More
TreMaster, Truro, United Kingdom
Enjoyed our stay here. Had been before when it was Esmeralda. Rooms very nice. Food good. Excellent service by waiters. Only annoyance was paying for wifi - you only have to go to the cafe round the corner and get it free - don't know how they can get away with the price they charge.More
Dissapointed - not platinium
Returned from our stay at th Luabay on 11th April - was a bit dissapointed with this hotel, I personnely didnt think it was up to a Platinium standard. Although we were upgraded on arrival - I dont know what for - first impression was not the best. We found that our room was not cleaned every day as they say and there were one or two days when the bed was never made. We thought the evening entertainment area was too small, unless you was there really early there was no way you could get a seat. we did enjoy the food.More
Christine P, Newport, United Kingdom
not four star, premier hotel
just came back from 7 day half board at the hotel my 1ST impression as i entered the lobby was ,,is this "" easy jet "" hotel or could have been "" easy jet " check in desk .....,,, our room was on the fourth floor over looking football and tennis courts didn't,bother us . our room was basic ,,,had fridge ( which didn't work properly ) ....bathroom was fine ,,but when we had shower had to put towels on the floor as would drench the floor .rooms were cleaned every day towels changed ..only 3 draws in room ... pool area looked nice didn't use as all sunbeds gone by 8,15 every morning so went beach every day which was lovely .this hotel needs loads more sunbeds for the size of the hotel when full we had one drink in the hotel very expensive ...we asked how much it would be to upgrade to all-inclusive """WAIT FOR IT ......................24 EUROS EACH PER DAY 44 EUROS ,,,,,,,SO 308 EUROS ON TOP OF THE £1,300 that we had already paid .DAY LIGHT ROBBERY,, the food couldn't fault was fab breakfast and dinner always plenty of choice for all.staff in restaurant were very friendly and very busy ... hotel overall cleanness was very good . if wanted to upgrade to different room was 16 euros day if wanted a sea view 32euros a day how they can justify the prices i dont know location of hotel is great , we stayed in this hotel when it was the esmerelda ,it has since been refurbished and had name change to be honest there not much of a change as i said this hotel in my opinion is no way near a four star PREMIER HOTELMore
size20, Cardiff, United Kingdom
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Items marked with * incur extra charges which are payable locally
Floors 8 and 9 of this hotel are suites so twin rooms will not be allocated to these floors.
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