This stylish hotel has 2 big pools and ocean views. It’s also just a short walk from a beautiful volcanic beach.
Location-wise, this place is just a 3-minute walk to the beach, and a short taxi ride to Siam Park and Playa de la Americas.
There are 2 different places to eat and a bar, plus plenty of activities in and out of doors including bowling.
Based on 1138 reviews
- Official Rating
Holidays with added luxury
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- 20kg luggage allowance
- Kid-friendly Premier Families collection
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- Stylish 4 and 5-star hotels
All Inclusive - Here's what you get
Full Board buffet meals. 2 dinners in the themed restaurant for stays of 7 nights or more.
Selected local alcoholic and non-alcoholic drinks 10.00-24.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
Heart shaped pool on lower level is heated. Parasols and sunbeds are provided.
For breakfast, lunch and dinner, and there's show cooking too.
If you're on a special trip either with your partner or a group of friends, you can unwind with a variety of treatments. You can take time out on your own, or treatments can be provided for 2 people at the same time.
TripAdvisor Reviews Show more reviews »
A great hotel with lots of potential
What a pleasant surprise we had, we spent a week in early October at this hotel on an all inclusive break and we were pleased with our choice. We paid extra for a high floor, but in actual fact any floor from level 3 upwards was good, so no need for the extra expense! This is a hotel that is really trying to 'up its game'. We were aware that the Hovima brand took over this hotel in May and have already made several improvements. The rooms need only a minimal upgrade. They were cleaned everyday. The public areas around and in the hotel building were spotless. Plenty of room around the pool area, this was cleaned early every morning. A couple of aspects to beware of are the extremely slippery tiles when wet, we witnessed several people slipping and falling or have difficulty walking across the tiles. The other concern are the cockroaches around the pool area - even though the areas were cleaned every morning, this did not solve the problem. The food was plentiful and varied, well cooked and fresh, we had lovely meals every day. But the restaurant needs better ambient lighting. It felt dull on an evening with very little atmosphere and only a few lights in a high ceiling. The service at all times was swift and efficient to the point of little interaction from staff. They worked frantic to ensure tables were cleared for guests to be accommodated. We would definitely consider staying at this hotel again as it ticks a lot of boxes. We are sure the standards will continue to improve.More
Lovely Hotel BUT!
Our 2nd visit to this hotel,which a few months ago was taken over by The Hovima Group. I believe this is the 2nd change in ownership. It is a shame that, just a few improvements could make this hotel a much better experience. Following previous complaints the new owners bought in new sun loungers which were so heavy duty, that they were very hard and uncomfortable. The 3 lifts continue to be a talking point. They are so slow you could be waiting several minutes before one arrived. The dining room had big problems. Although on the whole the food was very acceptable it was a bit of 'Mystery tour', as after the second day there was no labeling on the various dishes and I saw many people passing by asking others 'what is this'. The bigger problem was there weren't enough staff to cope. A traffic light system was displayed telling you to go early (amber light) late (green) or the most popular time (red) which was the poorest service. Evening meal time you where asked to wait until greeted and shown to a table. Many times we gave up waiting because there was nobody to do this. One unfortunate incident lead to me complaining to the thomson rep. We found a table (not required to wait to be shown to a table at lunch time) and left our belongings there (including my wife's handbag) to indicate the table had been taken. When we returned with our food, another couple were sitting there and our belongings had gone. Unfortunately they didn't speak English so could not explain. I found a waiter and it so happened that he was the one who moved our belongings. When I asked why he said 'this table is reserved for new guests' and pointed to a another table some distance away, where he had moved us to. Naturally I was very unhappy and told him so. When I complained to the rep., she said she had never heard anything like it, there were no reserved tables. She also commented that it must have been a language communication problem. That was not the case, he clearly told me why we had been moved. She told me it was very serious and would be looked into, which may take a little time. I still await an answer. If you waited for the 'Green light' late sitting, much of the food was not being replenished, some times you would be asked what you wanted to drink with your meal some times not. It seems obvious to me that in order to make this hotel a viable business, staff cutbacks have been made which has put those remaining under great pressure. The group logo is a 'Smiley face' but this is not demonstrated by the majority of dinning room staff. The hotel bar was mainly manned by a man who never smiled and never responded to a friendly 'Hola' in fact his only acknowledgment was to raise his head as if to say 'what do you want' That attitude would cost nothing to correct. The animation team had gone and was replaced by 3 people who never appeared together and were very lack luster. Perhaps the take over has made many of the staff feel uneasy about their future. Having said this, the hotel is always clean and the cleaning and reception staff always greeted you with a smile and 'Hola' Also the snack bar has a better range than on our previous visit. Come on Hovima, time for a staff pep talk and a group hug.More
geoff h, London, United Kingdom
Kaz's and Kim 2nd holiday in tenerife
Well let's start with the flight on Thomson airline was my first time extra leg was great so all ok on way out the transfer was late 30 mins but was first drop off so not to bad once we booked in and they had put up a plate of salad for us then off two bed so the first morning up for breakfast a good range of full English and all the normal cold meats being full inclusive is ok but some time you need a break from the normal selection they have but on the whole was ok one point which should be address is that the different foods are not labled up to say what they are also lighting was poor round some parts off the seething area next the room was ok aircon was only just enough to keep u cool but was on maxim all the different time but each day the cleaner left the door open two balcony the shower was ok but there was some temptuer fluctuation and we had to place a towle to stop the water flooding was a design fault I was told when I reported it beds ok for me firm to hard ok for me next the lifts did seem to be very slow all the time next the drinks was flowing very nice soft drinks to shorts just one beer next sun beds very good umbrells 1 per two sunbeds no rush to get your towles on for best one point 3 pools only one heated bad point round the pools very slipy as all the tiled so just walking is a job so be very aware on the pools whole its on but needs some parts updating I think its changed its name a few times and I guess some things are from the the previous hotel chains but needs Hovima to put these issues to bed and it will be all round good next snack bar between the set meals time is available and covers from hotdogs to salad chips keeps the kids happy next entertaining is laid on each day and at night a good mix hope this helps other people More
kim h, Derby, United Kingdom
Just got back and only a couple of complaints.the bald headed waiter in the dinning room was very miserable and abrupt every night at dinner.he looked like he wanted a fight with you not to look after you.he should not be in this job with his attitude. The rest of the staff were fine.and the other one was the cockroachs around the pool area.would have thought something could have been done to kill them off .otherwise great hotel. Good entertainment. More
Hovima hotel Torviscas Tenerife
Loved this hotel. The food was brilliant,loads of choice to suit everyone, all inclusive deal great value. Lovely clean modern hotel great pools and sun decks, staff very friendly and obliging. Highly recommend, entertainment every night, great hotels close by to visit their entertainment also.More
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