It’s all about the pools here – the hotel has a jaw-dropping 11. Great sea views top things off.
Pools are a major focus, with 11 in all, including a huge one with bridges. Food-wise, there’s a buffet restaurant, and a late-breakfast venue with fabulous sea views.
This cliff-top hotel is a real get-away-from-it-all place – you’ve just got the surrounding banana groves and the Atlantic Ocean below for company. When you want to get out and about, though, there’s a bus stop outside.
TripAdvisor Traveller Rating
Based On 3462 reviews
- Official Rating
- Lifts: 3 in the main building
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All Inclusive - Here's what you get
Full Board buffet meals. Late breakfasts.
Selected alcoholic and non-alcoholic beverages including beer, house wine and soft drinks 10.00-24.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
11 outdoor pools
There is a choice of pools here, and they all come with sunbeds and parasols. Pool towels are also available with a deposit.
There is a variety of treatments on offer at the spa. Book a massage, aromatherapy session, facial, body wrap and manicure for a bit of me time.
Daytime activity programme
Activities during the day such as pool games, water polo, aqua aerobics, darts, archery, pistol and rifle shooting, beach volleyball, aerobics and gym sessions.
Rooms ► View all
twin room with sea view and balcony or terrace
These traditionally styled twin rooms all feature a balcony or terrace with views of the Atlantic Ocean. Plus, there's satellite TV and air-conditioning. These sleep up to 3 adults or 2 adults and 2 children with twin beds and a sofa-bed in the lounge that converts into 2 beds.
twin room with balcony or terrace
These traditional style rooms all feature a balcony or terrace and lots of natural light. Plus, there's satellite TV and air-conditioning. They sleep up to 3 adults or 2 adults and 2 children with twin beds and a sofa-bed in the lounge that converts into 2 beds.
TripAdvisor Traveller Reviews Show more reviews »
Excellent & bad!
Hotel is huge..clean...comfortable..food is very 'samey' but never a problem to find something suitable so can't complain at that. Our Seaview room we'd booked was a total waste of money. No argument...you can indeed see the sea if you stand in one place & peer between branches of a tree! Principle view is of next accomodation block & trees. Can't see the sea at all when sitting down. Showers are fabulous. Rooms spacious. There is no accomodation that has lift access...stairs..not hotels fault but Thomson brochure leads you to believe main building accomodation has lifts. It does indeed have 2 lifts but no accomodation. The whole accomodation area is very spread out...& hilly. Access to pools is very hilly...a killer to go back up after relaxing on sunbed. There is difficulty finding peace & quiet. Even if you find it...along comes the very hardworking animation team to set bingo going...or when lying on sunbed, blasting loud music & shouting in several languages to whip up enrolment in zumba, Aqua, volleyball, football or some such. We didn't realise just how huge the place is...couple of coaches of changeover residents most days...reception is usually a traffic jam! To be fair if you take into account my points & don't mind what we did, it's a lovely place....but not for me. More
The Spa area
In my view the spa could do with a good clean, preferably with a jet washer. Otherwise the hotel is exceptional value for money. No-one should come away dissatisfied with any aspect of this hotel.BUT, if you have mobility problems I suggest you stay somewhere else!More
Judith P, 190783
Hotel La Palma Princess Fuencaliente La Palma 17.11.2016 to 01.12.2016 This is a large hotel covering a big area. The hotel rooms are in blocks, with blocks 1-5 to the right as you leave the reception and blocks 6-9 to the left. The sign posting is not the clearest and you will need the site map given to you as you book in. I was first off the bus and made a dash to the reception desk, getting there before the 2 coach loads of people arriving, meaning that we were in our room, unpacked and having lunch whilst other were still queuing!! There are 11 outdoor swimming pools, freeform in shape but good size and most are 30m+ in length. There is one heated pool (you will spot this easily as it will have people in it at all tines!) the others are cooler and during our November stay these were much less busy! There are sun-beds around all of the pools (with stacks of extra beds if required). Consequently there are always free sun-beds available and we didn't see towels left to reserve, or the 5am rush to claim a bed! The downside to the pool area was definitely the tiled floor; this was lethal when wet and we saw a number of people fall over. This wasn't due to them running or any risky behaviour, just simply wet feet / wet floor! There are signs all round the pool areas, but this really does need to be addressed by the hotel group as it is clearly a problem with the flooring, not a problem with guests! Maybe a legal claim for a significant injury will make their legal team chase this!! When we had some rain it made all of the tiled areas lethal! You collect your pool towels from the spa, the first towel is free and to exchange for fresh towels is â¬0.50. These towels were bigger than we've often had and nice and thick. We were in block 7, almost the furthest away from the main reception / dining room. We looked out onto the back of block 8, (which had pool / sea views), we had a footpath and garden area immediately in front of the patio doors, which was pleasant enough, and it was very quiet where we were, but not an inspiring view! The gardens are nice, well maintained and an active gardening team keeping it looking good. The same is true of the pool areas, kept clean and the pools were all immaculate during our stay. As a fitbit wearer the walking to get to anywhere around the complex was actually a bonus! Just over 600 steps to the main reception and plenty of flights of steps to add into the mix. If you aren't so mobile then this could be a challenging location as there are either steps or ramps throughout the site and unless you have a room in a block close to the main building then you have a notable walk to get round. We got over 13,000 steps in a day whilst staying here and when I get to the food review you will see why these were needed! We were in block 7, blocks 8 & 9 all had pool and sea views, there were other blocks and a small numbers of other room with better views, but I guess I hadn't paid enough money to get one of these! The room: A decent sized room, with single beds. This is one of my pet hates, please give me a king sized bed, and whilst you are sorting this, make the mattress comfortable, not rock hard that gives me backache! Most guests here were couples and it should be that I need to request single beds and the usual bed offered is a king sized one. The bed was made with sheets, blankets and a bedspread, I had longings for a duvet and a mattress that had a bit of 'give' in it. The choice of soft furnishings is really dated, with the other furniture (bedsettee/chair/headboard/cupboard/coffee table) being very 1980's (especially odd as the hotel was opened in 2004) and it could do with a revamp. The orange walls made the room dark and there was no privacy in the room if you didn't have the orange curtains closed, adding to the darkness. The interiors are ready for a makeover, reflecting modern trends and making it lighter, and with the option for privacy without blocking the light out. The furniture was in good condition, just chosen by my mother rather than me!! There is plenty of hanging space with hangers and cupboard space for clothes. There are minimal electrical sockets, we used the ones in the bathroom! Not the best of locations for charging phones and ipads! A bank of plugs away from the bathroom would have been appreciated. There was air conditioning in the room, however our holiday temperatures were in the low to mid 20's meaning that we didn't need to use this. The TV has range of channels in different language options, this in English were essentially news programmes with minimal other choices. We didn't watch TV much, but would prefer a different choice than just the news. The best bit of the room was the bathroom. It had a bath and a separate shower and the shower was very good! A bit of work on the lighting is needed. Like the rest of the room it was fairly dark. All in all I wasn't really impressed with the room. It lacked comfort and was dated in apperance. The only redeeming factor was that it was very quiet. Wifi: there is free wifi in the main reception area. The connection is pretty good, if a little slow. You can pay to have a better, more consistent, faster connection, but if you pay for this the wifi will only be available in the same area. We didn't bother with the paid version. I am always amazed when stopping in a hotel that does not have free wifi throughout the property, this is not a luxury anymore, everyone has some device that they want to connect with, if only to share their dinner picture with friends! Many of us have businesses to run whilst away and being able to connect with email, the web etc. are essential parts of our holidays today. Princess group; you urgently need to address free wifi connectivity, making it available fast and available across the total site. Food: this for us (and many people) is the highlight or complete flop of the all inclusive holiday ðð Main restaurant Breakfast is served in the main restaurant from 07.30 to 10.00hrs There is a selection of cereals (including fruit museli, choc museli, cornflakes, choc rice, sugar puffs, oats) Range of fresh fruit and some tinned fruits and dried fruits Different flavours of yoghurt Breads, quite a good selection of bread including pre-sliced for toasting Freshly baked crossiants, pastries and cakes Cold meats and cheeses Pancakes, churros (plus chocolate sauce) Cooked items included sausages, hotdog, frankfurters, mushrooms, scrambled egg, fried eggs, boiled eggs, tomatoes, baked beans Tea, coffee, water, juices and milk The quality of the food was good and you should be able to find a breakfast to suit you. You can also get late breakfast at the pool cafe, with the same type of foods available. Lunch in the main restaurant is served from 12.30 to 15.00hrs was a good selection of salad, bread, some hot meat based dishes, cold meats and cheeses and chips and potato wedges. Self serve soft drinks! Wine and Cruz Campo beer. We only had lunch here once as we discovered the pizzeria and poolside cafe and lunch moved location to there! Dinner in the main restaurant was a busy affair! There are a good range of choices X2 soups varieties Breads Salad bar Pasta and sauces, including lasagne Different vegetables Grilled meats and fish Choices for dessert include fresh fruit, ice cream and a range of different cold desserts Drinks as with the other areas self service, but you cannot get tea or coffee in here at lunch or dinner. The aspects that is spoilt here is that there is only one location to eat at night, meaning that all guests are trying to get in here to eat! Having stayed in lots of all inclusive hotels I would have expected a number of places to eat in, spreading the numbers across these venues. The dining room is big with minimal separation of areas, whilst this means that people watching can take place with ease, it makes it very impersonal and noisy. Also the 'door police' (young women monitoring the entrance) insisted on directed you to where they wanted you to sit and were quite rude and unpleasant when told that you were not going to sit there! This was even when the restaurant was not particularly busy and the hotel needs to stop this practice. I am quite capable of finding an empty table without someone having to direct me to one! Pizzeria Oh boy! This has to be the worst thing that happened to my waistline on this holiday, the pizzeria opens at 11.00hrs to 18.00hrs and they have a team making pizzas all day. The menu would do a pizza restaurant anywhere proud and the quality of the pizzas is great. Thin and crispy bases and a range of toppings, which can be adapted to your taste. Orders taken at your table and the pizzas arrive about 5-10 minutes later. There is a salad bar and also some other options including frankfurters, beefburgers, toasted sandwiches and chips or potato wedges. Self service drinks (soft drinks, water, wine, beer) are available here. Pool restaurant Lunch here had a number of grilled meat / fish options, vegetables, chips and a salad bar, it also had desserts and ice cream. We ate here in the evenings rather than at lunch. They had BBQ each evenings with different meat options each night. Pool Bar Self service soft drinks, water wine and beer. Staff serve other drinks. There was a good range of choices for meals and the quality was good. You would have to be fussy to not find something that you liked. The food did tend to be warm rather than hot. As with all large complexes and catering to a number of nationalities the food was generally simple choices and personally I would have liked to see more specifically Spanish food. If you are going out for the day you can request a packed lunch (from reception the day before). There are 2 shops, one with mostly holiday and the other beside the pools has food (snacks), beach wear, suncream etc. The prices are significantly higher than in the shops in the towns. We bought 400mls of suncream in Santa Cruz for â¬5.25, the same suncream but only 200mls was â¬15.25 in the hotel! Getting away from the hotel Bus from hotel to Fuencaliente â¬2.10 each takes approx. 20minutes Bus from Fuencaliente to Santa Cruz â¬2.10 each takes approx 45minutes Bus from Fuencaliente to Los Llanos (de Aridane) â¬2.10 each takes approx 40 mins On your return from Santa Cruz or Los Llanos the bus in Fuencaliente (back to the hotel) will wait for your bus to return before it departs (total bus fares for both of us return â¬16.80 Vs. Thomson's trip to Santa Cruz or Los Llanos costs â¬20 each) Fuencaliente has a tourist information centre at the bus stop and a couple of small supermarkets / hardware shop / souvenir shops and places to get a drink, but not much to do. We had 20 minutes to wait for the connection into Santa Cruz and 30 minutes for the Los Llanos bus. The route into Santa Cruz is through a number of small villages / towns and you get to see the changing scenery as you head north. You stay high in the hills until you are close to Santa Cruz and have some good views down to the coast. Santa Cruz; the bus station is a couple of minutes from the town centre. You get back on the bus where you get off. The historical centre has one main street with cobbled road (pedestrianised) that has mostly buildings with the traditional Canarian balconies and a good range of clothing /shoe / gift shops and bars and cafes. Not many international branded shops, we only spotted Mango and United Colours of Benetton. This centre street can be walked in an hour (this included looking in shops!) and we then enjoyed people watching in one of the cafes. The bus to Los Llanos de Aridane has a breathtaking route along the coast, it is high above the coast and winds it way with views down to the coast. You can see where the rivers of lava ran down the hillside, cutting their way through the landscape, leaving a scar at each point. The bus drivers clearly know the road well and weave their way at fairly breakneck speed, with last minute breaking! The return journey was one mistake away from taking us down the hillside and I wondered if my insurance would pay out to take my body home! Having said that the views are amazing! Los Llanos; the bus station is a few minutes away from the centre and you get back on the bus where you got off. There is a large pedestrianised area with plenty of shops, bars and eating places, there are streets running parallel to the main road and small streets connecting between them. There was also a commercial centre that had a supermarket and also some clothing etc shops, not many shops in there so far, this did look fairly new and may expand the range with time. There were also toilets in here. All in all a very pleasant town centre and has a lovely vibe. I preferred this as a place to wander than Santa Cruz. Car Hire, we did our car hire with the company recommended by the Thomson rep, mainly as it had collision damage waiver included. It was a category A car (Corsa) and cost â¬40 for the day. We did about 100km during the day and returned the car with the fuel costing us â¬15.50. We headed to Los Llanos (on the LP 1) and then continued North on the same road, turning right onto the road towards Santa Cruz (LP 4). The roads are very windy and you spend most of your time driving uphill in 2nd gear! We were heading to the Roque De Los Muchachos. It was about 3 hours journey time to get up there, with a few stops for photo opportunities on the way (including on the hillside above the hotel and Mirador De Time, looking down to Los Llanos). The fauna and flora changes throughout the route, from lava fields and cacti with huge banana plantations to ferns and eucalyptus and chestnut trees and then pine forest. It is stunning scenery for anyone not driving! My eyes were glued to the road as an unfamiliar car and roads meant I was focussed on the driving. Having said that it was very pretty. The 'Observatory Astrofisico' and 'Roque De Los Muchachos' are signposted and easy to find (we only used tourist map to navigate). There is minimal parking once you get up to the top, and no facilities! We had seen the car temperature gauge dropping from 22oC to 6oC, so knew we needed our jumpers, but we were still in brilliant sunshine. If you want to walk along any of the marked footpaths you will need appropriate footwear / clothing. So was it worth the drive to get there?! The variety of telescope stations is impressive (this is an international station), we were above the cloud and it swirled around below us, we could see little or nothing and then within a few minutes it rolled out and the view was amazing. We could see Mount Teide (Tenerife) clearly, a distance of about 145 miles, and also another island that I was later able to identify as Lanzarote, this is about 300 miles away! We had a lot of cloud whilst there and were couldn't see down the length of the island, which we know can be possible dependent on the weather. This is an amazing place to visit and the opportunity to cater for the dozens of tourists with some facilities was one that has been missed! They need to look to Lanzarote and their sensitive development at Mirador Del Rio (at the Northern tip of the island). Our return drive was much quicker, it is downhill and I was able to shift the car from 1st and 2nd gears, discovering at one point that it had a 5th gear!! Faro: This is the southern most tip of the island, about 7kms from the hotel. We got the bus from the hotel to Faro, it costs â¬1.37 each and takes about 20 minutes. You drive between the banana plantations that cover acre upon acre. There is little to see other than this until you are almost at the lighthouses, then you can see the lava field from the 2 most recent volcanic explosions (1949 and 1971). There are a couple of beaches en-route that are black volcanic sand. We arrived at the lighthouses, the old one that now houses a small museum and the current lighthouse. The bus is at the site for about 10 minutes before it heads back to the hotel, I can summarise our visit by the fact that we were back on the bus for the return trip 10 minutes later! Would I come here again? Yes, but it would be for a pool based, 'chilled' type of holiday as there is nothing else in the area. It is a pity that the hotel is not located in Los Llanos as this would be a great combo, nice hotel with somewhere easily accessed for daytime change of scenery, evening promenades, and shopping if wanted. Getting out and about is not difficult, but is time consuming.More
Anne E, 186354
We visited the hotel in November 2016 and stayed for 3 weeks. Our weather was very good during that time. We had one afternoon of rain and two evenings. The hotel is extremely clean. The rooms are spacious and the bathrooms have a bath and very large shower. The staff cannot do enough for you they are so,pleasant. There are a number of pools with one heated. Daytime entertainment is good we played boules and won. There is plenty of evening entertainment some is ok and there is a piano bar which is very pleasant. The restaurants are very spacious and airey. The food is very fresh and there is a good selection. There is plenty of fish and pork. Lamb was on the menu frequently. There is usually pork and chicken. Their soups sweets and bread are delicious. We ate outside al,fresco most of the time. There are a couple of walks close by. We went on the round the island tour and it was amazing. We were going to hire a car as the hotel is a bit isolated but the local buses which stop outside the hotel are cheap and reliable. Santa Cruz is a lovely town and we would recommend a visit. Before taking this holiday we have been cruising as far as Australia and New Zealand. This holiday was taken for a good rest and we came back feeling good. We will certainly return again when we need another well earned rest. Great value for money. More
FOOD LETS THE HOTEL DOWN
The hotel itself is very nice, lovely pools etc. Rooms are old fashioned and we had problems with ants. The food however was disgusting - food always cold, the choice as boring and cuts of meat etc cheapest. We lived on crackers and cheese. Would not go here again. The staff however bar etc lovely. Also you have to pay for use of safe and kettle!More
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