This hotel is all about pools. Its grand tally is 11 – some with waterfront and garden views, and one for kids. There’s also the a spa with a thermal water circuit. Inside, the hotel’s lobby and restaurants have an airy feel and this vibe continues in the bedrooms with their burnt-orange walls and timber furnishings.
Based on 1145 reviews
- Official Rating
- Buidings: Main building plus 4 annexes
- Lifts: 3 lifts in the main building
Holidays with added luxury
- Highly rated by you
- 20kg luggage allowance
- Kid-friendly Premier Families collection
- Long-haul Premier Luxury collection
- Stylish 4 and 5-star hotels
All Inclusive - Here's what you get
Full Board buffet meals. Late breakfasts.
Selected alcoholic and non-alcoholic beverages including beer, house wine and soft drinks 10.00-24.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
11 outdoor pools
All with sunbeds and parasols. A deposit is necessary for pool towels.
Daytime activity programme
Activities during the day such as pool games, water polo, aqua aerobics, darts, archery, pistol and rifle shooting, beach volleyball, aerobics and gym sessions.
Rooms ► View all
Twin room sleeps 3 adults or 2 adults and 2 children, with twin beds, a sofa-bed that converts into 2 beds and a satellite TV with limited English channels. Minibar available on request at a charge.
twin room with sea view
Twin room with sea view sleeps 3 adults or 2 adults and 2 children, with twin beds, a sofa-bed that converts into 2 beds and a satellite TV with limited English channels. Minibar available on request at a charge.
TripAdvisor Reviews Show more reviews »
5th Time and just as fabulous
Just arrived home after another fabulous week.This time we went with family including 2 children. We have never been during school holidays, and even though there were a lot more people there than before, (and a lot more children) it was very peaceful and relaxed everywhere as usual. There were still ample sunbeds at all times, plenty of seating in the restaurants, and very little queuing at the bars. Because the Manchester flight arrives late in the evening, we were encouraged to check in, and go straight to the restaurant for dinner. (Held open until all were served) There was still a full menu choice even at this late hour. After dinner, we went to our room to find our cases delivered as promised. There is no expectation or pressure to tip staff, unlike many other so called All inclusive hotels we have stayed at. The staff are very friendly, and cannot do enough for you to make your stay special. Many of the staff remembered us, and gave us a warm welcome. It was lovely seeing Julia, Nancy, Lourdes and Michael again, and we will be back again in October when hopefully Alfonso and Doris will also be back. As we had children there this time, we had our first experience of the Mini Club. We were very impressed by the excellent quality of staff and high standards of structure. The children had a fabulous time, in a completely calm and safe way. As we approached the Mini Club, we wondered if it was open yet because it was so quiet. When we got inside, there were 25 children seated, happily occupied. On our last visit, we completed a Hotel review, in which they asked "How can we improve our service" we commented that it would be nice to have an occasional spicy dish such as curry, or a chilli dish. This time we had both during the week. Amazing...a Hotel that really listens! Looking forward to OctoberMore
alibobs23, Leyland, United Kingdom
Will be returning
Having returned from this fabulous hotel, the man who finds fault with this wonderfully positioned hotel finds fault with life. A warm welcome from the reception and a champagne welcome on arrival. We were allocated a beautiful room with a sea view. The hotel was spotless.There is only 1 heated pool and beautiful free form pools which in the height of the season must be fantastic but to cold when we went Great location in a quiet corner of this banana growing island,just great to walk under so many banana plants!.there is nothing outside apart from banana plants so you will need a car if you want to explore,we hired a car on site and got a good deal but book early.only had the car for a day as went to see a volcano which we found 10 minutes up the road which was very well set out with a video etc..The reception area, bars, dining rooms are all furnished in wooden Spanish style and the terrace is a great place to watch the sunset. Every member of staff was friendly, helpful and welcoming. They are all truly a credit to the Hotel Group Without exception. Wonderful selection of food, so much choice. All guests of all nationalities and of different age groups have fun. There is a small beach a peacefully 15 minute walk away with a small but lovely rustic bar,great views but a very rough wave beach.not a place for kids to be paddling if it's really rough. But pools are our main love as the kids and prefer these,they don't like sandy feet and salt water!More
Michael H, Brentwood
Lots of things need to change before we would go back
Our Thomson week had a series of mishaps but started with 3 coaches arriving at the hotel within moments of each other and parking so close it because a real problem trying to retrieve cases. Our driver sat on the bus after opening the doors to allow us the privilege of unloading our own cases. Once inside join the queues for check in, they even provided sandwiches and drinks to help you through the long wait. We were fortunate we were first off of coach number 2 so only had to wait 20 minutes or so. I dread to think how long the last off the last coach must have taken. There are good and poor I wont call it bad things about everything at this hotel. I also think that Thomson are a little economical with the truth when they say this hotel only has 280 or so rooms. It does but it also share all it's facilities with another hotel attached to it. So actually double the rooms at least using the restaurant, the pool areas etc etc. The rooms are well appointed and large enough and comfortable enough although we had to complain that the room wasn't being cleaned and that the beds were being made and towels straightened but that was all. It was cleaned whilst we were out for the evening but to be honest it didn't improve much if at all. We did receive a complimentary bottle of Cava 2 days later in our room. The restaurant had a good choice of food generally and the pizza'a in the pizzeria by the pool area were hand made and cooked fresh and very good indeed. The pool area is massive with lots of space although in the summer holidays if it gets much busier it may be less so. There is a massive pile of sun loungers for later in the season that will make the area much busier. Also around this huge area there are just 2 toilets one mens and one ladies in the same building next to each other in 2 locations. I really do not think is enough with waits sometimes occurring. The pool area and gardens are very well cared for and the best maintained I have seen for many a year. There is the option of a Tapas evening that we decided to try, it cost an extra 15 euros per person for the service as you get waited on. My wife cannot eat fish so whilst looking at the menus at reception where you book she opted for the vegetarian option. On the evening they had never heard if the vegetarian option so they attempted to suggest she could try Mussels and Prawns in Garlic sauce, Manuel of Fawlty Towers couldn't have done a better job. Ke . Eventually they made her a pasta course in place. To be fair to them they didn't charge us the service to make up for it. But reception obviously didn't know although they actually had a vegetarian menu I was expecting John Cleese at any moment. The entertainment provided by the animation team also kept you on you toes as they didn't seem to have any idea as to what act would be on the following evening. At 1030pm every night as the entertainment was ending they would announce what would be on the next evening. Out of 6 evenings they only got it right twice the other evenings it seemed to be another scene from Fawlty Towers of guess what act was going to appear. It did keep us amused which is more than some of the bar staff did. What a surly bunch they can be almost felt like I was an inconvenience for being here and there definitely aren't enough of them leading to long waits at the bar on some occasions. One of the barman even started to straighten the chairs around the table we were sitting at in the bar one afternoon. I think it was a hint for us to clear off really pleased he's got a job because I wouldn't give him one until he had done a course on smiling miserable b......d. Needless to say it was the same bun fight to get on board the 3 coaches all leaving at the same time and needless to say I wont be going back. Also the 50 minute journey from and to the airport is up and down a very windy road and some people felt sick before we arrived on the way back a child was sick. There is little to recommend this hotel as it makes you sick getting there does little more when you are there and makes you sick trying to get back. I would not want to be here in the summer or to be honest any other time.More
martyn w, London, United Kingdom
More staff needed
Don't expect too much from La Palma Princess, it's probably more a 3 star with potential. Seriously understaffed which reflects on the quality of the stay. The resort it massive, we were in cell block 8 which is pretty far from the reception and main restaurant (about 10 min walk). I wasn't bothered as I prefer the quiet rather than being kept awake by the entertainment. However, this was a problem on the last day. Knowing that it would be a pain to walk with a young child and cases all the way to reception I arranged for my bags to be collected at 12pm as the coach I was told would be promptly boarding at 12.30pm for a 12:45pm departure. By 12:20pm by bags still were not there, so I headed back and could see my bags were still in my room (which I was now locked out of, due to the 12pm check-out). I asked a lovely cleaner to open the room so I could grab my cases and then tried to wheel them back up to reception. It was also the hottest day of the holiday. I did see the guy in his golf cart halfway and managed to get him to drive my cases up to reception. All great in the end - my bags arrived at 12:45pm! I guess the long winded story above could really be summarised by the fact that there is a shortage of staff at the hotel. I think that literally there was 1 guy allocated to bringing the bags up to reception/check-out.... there were 4 coaches leaving at the same time. I saw 2 pool attendants - there are 1 pools. Means that there is a lot of leaves and stones in the pools. There is 1 main pool bar. Whilst there is a fizzy drinks and coffee machine, if you want water you need to ask the bar attendant - usually 1 but occasionally 2. They had to collect the dirties as well. The kids club team also did the in house entertainment shows. And ran the exercise classes. The pizza restaurant had 1 lady making pizzas and another deep frying stuff. I think there was 2 waiters. The main bar amazingly had a few bar attendants. But the bar where the entertainment was usually had 1. The staff were unfazed by these hoards of guests, which I guess is the only way they can be otherwise they would go mad. No sign of obvious hotel management. FOOD - proper pile it high and get them out of here cuisine. I have stayed in quite a few AI places so wasn't expecting too much. But this was quite unpleasant. Green veggies (when available) were always overcooked. Deep fried offerings galore. The Italian night in the main restaurant featured a rock hard pizza. I think the best meal I had was some serrano ham with a bread roll. SAVING MY HOLIDAY - I hired a car for a couple of days and saw some really lovely landscapes. It's not massively touristy so a couple of days was enough for me. My daughter really enjoyed the warm pool and playground (which is very small) and made some lovely friends. The weather was amazing too (after a pretty cold start). The hotel looked very pretty in the photos too! I am not a good sleeper, but I've had some very deep and restful sleeps here!More
HFL-London, London, United Kingdom
Best Family hotel ever stayed at !
We ( me and my 11 year old son) stayed at this hotel week commencing 7th April 2014, It is with-out a shadow of doubt, the best hotel we have EVER stayed at !!! Rooms are great, lovin the huge shower with tons of hot water, with a powerful shower.... "watch the sun burn !!" Cleaned every day to a high standard along with replacement towels. Pools are fantastic, no problem getting a sunlounger any time of the day. Activities going on every day, ping pong, rifle shooting, water polo, volley ball.... to name but a few..... A must ,,,,is the boat ride to see whales, turtles, jelly fish etc, the speed boat is something out of a James bond movie. The food.......... OMG so much choice and top qualilty, "flawless" Finally Jay the (First Choice Rep) and Rachel in th animation team are so helpful and made or holiday "bloody fantastic" We will return as soon as we can. loved itMore
Ray E, Eastbourne, United Kingdom
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