It’s all about the pools here – the hotel has a jaw-dropping 11. Great sea views top things off.
Pools are a major focus, with 11 in all, including a huge one with bridges. Food-wise, there’s a buffet restaurant, and a late-breakfast venue with fabulous sea views.
This cliff-top hotel is a real get-away-from-it-all place – you’ve just got the surrounding banana groves and the Atlantic Ocean below for company. When you want to get out and about, though, there’s a bus stop outside.
TripAdvisor Traveller Rating
Based On 1678 reviews
Full Board buffet meals. Late breakfasts.
Selected alcoholic and non-alcoholic beverages including beer, house wine and soft drinks 10.00-24.00.
All are included except where indicated.
There is a choice of pools here, and they all come with sunbeds and parasols. Pool towels are also available with a deposit.
There is a variety of treatments on offer at the spa. Book a massage, aromatherapy session, facial, body wrap and manicure for a bit of me time.
Activities during the day such as pool games, water polo, aqua aerobics, darts, archery, pistol and rifle shooting, beach volleyball, aerobics and gym sessions.
Twin rooms are bright and traditionally furnished. They sleep up to three adults or two adults and two children with twin beds and a sofa-bed that converts into two beds. There's also a satellite TV with limited English channels and a minibar* is available on request.
Twin rooms are bright and traditionally furnished. They sleep up to three adults or two adults and two children with twin beds and a sofa-bed that converts into two beds. There's also satellite TV with limited English channels and a minibar* is available on request. Outside, you have a balcony or terrace with views of the Atlantic Ocean.
As others have said this is a large hotel, it's beautifully set out with well maintained gardens and a gorgeous pool area. Anyone with mobility issues would struggle as from the pools to the lobby or rooms there are quite steep steps or slopes- but otherwise it helps work off all the fantastic food! The hotel is isolated, on your approach you can see it set below the mountain surrounded by banana plantations. We just wanted a lazy week so didn't venture further than walking around the hotel, but there are buses to the local village and many day trips offered. The food is fantastic- always plenty of choice at the evening buffet. We loved the pizzas at lunchtime, often getting them to take out in a box to eat at the sunbeds. La Choza is lovely for breakfast although it has a much smaller choice than the main buffet restaurant. We watched a couple of the evening shows which were ok, usual hotel stuff. The bar area in the lobby is large and comfortable to we spent most evenings there listening to the piano/saxophone players. You can also sit outside but it was a bit chilly at this time of year. We had 2 connecting rooms in block 4 which are spacious and well appointed. One t.v. did not work and this was soon fixed. The beds are a little hard. The sofa bed used by my daughters friend was very squeaky, but we found it was plenty large enough for one person when folded back and the cleaners made her bed up on this happily. there were no sea view rooms available when we booked but as we were at the end on the top floor we had a partial pool/sea view. The sunset is stunning and the best photos are taken from the terrace. One point re the wi-fi- we paid for the week which was 19 euros and the code worked on all of our devices both in the rooms and at the pool- so it was well worth it. There are also a couple of shops one near the pool and one near reception, they are not open long hours but offer a reasonable selection of sweets & gifts and are not expensive. We had a lovely relaxing week and would definitely return!More
sarah w, Leeds, United Kingdom
This hotel was booked for a family break and it was exactly that. It was clean, (rooms & pools). Food was wonderful and views were absolutely stunning. It seemed the whole plane was checking in to this hotel but staff coped extremely well with the amount of people checking in. While waiting there was sandwiches, pastries, fruit and drinks that were waiting for all in reception on arrival. A great touch as most people were ready for something to eat by the time of arrival. Animation team were superb and very hard working. There was plenty of activities for children and adults. I'm sure we will return some time, hopefully not in the too distant future.More
Gina W, London, United Kingdom
This was our first all inclusive in over a decade , we worried , but this place exceeded expectations. Pro's - Location , this is remote, but the location takes in the best climate on the island which can be considerably warmer than Santa Cruz Room - very spacious , we had interconnecting rooms that was ideal for our teenagers. Nice balcony, ideal to sit on to watch this sun set with a G&T in hand Food - varied , kids loved the icecream, could have done with more variety for kids, one night the meat was veal or duck - not overly kid friendly - but they found something everynight , We had packed lunch a couple of days which was adequate. Entertainment - the younger kids looked entertained, some excellent shows , some you had to escape from, the piano bar was lovely ( thanks Luka) Pools - we stuck to the heated pool as they are not that warm in April, but the pool area was lovely , needed the bins emptying more, but you could always find a sun bed. Nice not to get up at some silly hour to put towels down. They also had a large stack of new ones for the summer season. Thomson rep - cannot praise Jay high enough, very helpful Cons Paying for WIFI, this is a problem Thomson are tackling , we paid for roaming with our provider, but it was funny to watch teenagers trying to get a signal in reception La Choza - this is not for the food or location, but simply the need for more staff needed to cook, There is one chef to do everything, he is amazing to watch , but be aware it can take 30 minutes to get an egg. Bars - again very good, but let down by waiting times Island - its a must to get a car ( 30 euro a day) and see this stunning island, be prepared for interesting roads, but it worth the while to take time to take in the stunning views. Tip if you go into Santa Cruz drive in past McDonalds carpark, take a left on the mainroad and a right by the traffice lights - nice underground carpark 1 euro an hour. We would all go back here tomorrow , something we rarely ever do , loved the location, the feel of the hotel , the huge rooms , the food and the islandMore
Kranevochick2014, Yorkshire, United Kingdom
Very well run hotel, friendly and helpful staff. Loved the fact there are 12 swimming pools to choose from. Paid wifi only in reception area. Huge variety of good quality food. Enjoyed the spa facilities as well. We rented a car and drove to Santa Cruz for a short trip also. Highly recommended for a relaxing holiday.More
nattyip, Portsmouth, United Kingdom
This is a well run, smart, large hotel. The food is plentiful and the staff were really helpful. The entertainment was varied and generally very good, with a programme in the piano bar, and more lively entertainment in the main showbar. The two guys performing on piano (Lucas) and on saxophone (Nick) in the piano bar were simply stunning as musicians. If I return here, and I probably will, I will hire a car as the place is a little isolated. It would be nice to have free WiFi and the safe should be free, but otherwise I was not disappointed, a lovely place to stay.More
Fran C, Chester, United Kingdom
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