It’s all about the pools here – the hotel has a jaw-dropping 11. Great sea views top things off.
Pools are a major focus, with 11 in all, including a huge one with bridges. Food-wise, there’s a buffet restaurant, and a late-breakfast venue with fabulous sea views.
This cliff-top hotel is a real get-away-from-it-all place – you’ve just got the surrounding banana groves and the Atlantic Ocean below for company. When you want to get out and about, though, there’s a bus stop outside.
TripAdvisor Traveller Rating
Based On 3000 reviews
Full Board buffet meals. Late breakfasts.
Selected alcoholic and non-alcoholic beverages including beer, house wine and soft drinks 10.00-24.00.
All are included except where indicated.
There is a choice of pools here, and they all come with sunbeds and parasols. Pool towels are also available with a deposit.
There is a variety of treatments on offer at the spa. Book a massage, aromatherapy session, facial, body wrap and manicure for a bit of me time.
Activities during the day such as pool games, water polo, aqua aerobics, darts, archery, pistol and rifle shooting, beach volleyball, aerobics and gym sessions.
These traditionally styled suites all feature a balcony or terrace with views of the Atlantic Ocean. Plus, there's satellite TV and air-conditioning. They sleep up to 4 with 2 sofa-beds in the lounge.
These traditional style rooms all feature a balcony or terrace and lots of natural light. Plus, there's satellite TV and air-conditioning. They sleep up to 3 adults or 2 adults and 2 children with twin beds and a sofa-bed in the lounge that converts into 2 beds.
We have just returned from our 2nd two week stay at this amazing hotel and feel relaxed and happy as everything was almost perfect.We arrived after our flight from Manchester and were lucky enough to be on the first coach leaving the airport,check in at the hotel only took minutes and we were off to enjoy a welcome buffet meal in the restaurant which had remained open.Whilst enjoying the meal our cases were taken to our room in block 3 which we found after a little searching.The rooms are all a lovely size with plenty of storage space and a lovely equipped bathroom.The following morning we attended the short welcome meeting hosted by Jay the first choice/Thomson rep who is a real asset to he company,he is very helpful,friendly and approachable and what he doesn't know about the Island isn't worth knowing as he is very passionate about the place having lived and worked on the Island for several years.Several improvements at the hotel have happened since our visit last year which include more covered over shady areas around the many pools although these are quickly taken and the evening barbeque at La Choiza restaurant which makes a pleasant change and the opportunity to eat " Al Fresco".Note that this is for over 10's only.The weather was perfect and we made the most of it relaxing by the pool,walking the perimeter and walking to Zamora beach about 30mins away.We also went on the half day trip to the capital Santa Cruz and on the day trip visiting the north east of the Island which was well worth it and included swimming in the rock pools,visiting a rum distillery and walking in the rain forest.We also caught the local bus to the volcano Teneguia and walked to the Faro lighthouse which follows a proper footpath and took about 3hrs. There are so many good points about this hotel,the staff all go out of their way to be friendly and ensure you enjoy yourself,the animation team work hard and put on activities throughout the day.Rooms are cleaned daily to a high standard and towels changed whenever you want them to be.The food is fantastic,there is so much choice of both hot and cold at every mealtime and I challenge even the fussiest eater not to fill a plate.The bar service is very good and I never had to wait long to be served even at the busiest of times.If you wanted to I'm sure that faults could be found but we have no complaints only praise and compliments and look forward to our next visit.More
Magda G, 186334
We really enjoyed this weeks holiday in this resort in October 2015 and the sea view room was brilliant. We really felt like we could relax and being our first all-inclusive, we were pleasantly surprised with the food. It was pretty good whilst we were there. The resort didn't seem to be very busy and swallowed the guests up nicely. I did think the entertainment was very average but you can't have everything. My main concern was when after the holiday had finished, our plane was delayed and by hours and so we were taken back by coach to the hotel for an overnight stay. Hoping to have our original rooms back as there had been no new arrivals flying in. We were all put up in other buildings which had obviously not been used for months and needed repair and ours was downright awful. The room smelt, the water was brown and I slept fully clothed on top of the bed on my beach towel. I didn't sleep a wink and this was after complaining to Reception and being moved once already. There were lots of people complaining but as it was 2 am in the morning we were stuck with it and some how the Reception couldn't understand my English when the following morning I was asking to use a shower somewhere to clean myself as soil had spewed out of the taps and there were earth worms( I hope they were) in the toilet water. Obviously, the soil pipes needed replacing near these blocks and they had been left empty and they had put us in there for the night. It seemed to me that they were too mean to let us into our original rooms as they would have to clean them again! It really put me off as I was hoping to visit again but now I would be too scared of ending up in one of them rooms in the non-sea view area. I complained to Thomson and guess what? I got Â£50 off my next holiday with them. This was hardly compensation for an extremely delayed flight and that room. I really hope that doesn't happen to anyone else.More
Hotel is great for the price and it has one of the best entertainment teams around. Hotel has a few little issues but only one major. No WiFi in the grounds other than reception and even then its a bit hit and miss especially with the weekly rate you need to pay. Food is nice and enjoyable but starts to get repetitive after the 5th day. my one major issue is that I never seen anyone clean the kids club area and pool in the 7 days I was there. The floor was getting very dirty and sticky from drinks being knocked over as you would expect being a kids area, people started to loose flip flops as they were walking, mentioned to the reception several times but stains never disappeared. Upon reflection this could just be being the reception staff issue as I complained about my room door every day as I kept needing to get new key cards everyday as they stopped working. All in all it is a nice hotel and very enjoyable, I would return yet again but only if the price stays the same, if it does creep up then there are better ones.More
Over a period of 7yrs we have now visited this hotel in every season except Christmas and in very mixed groups. We have travelled as an elderly couple, also with friends and now at the height of the season with children and grand-children. The character of this lovely resort hotel changes with the seasons and whether you experience the charms of autumn and spring or the lively exuberance of the school holidays it never fails to impress. It is now firmly a "must have week" in our annual calendar. The facilities have been described by others many times over and need no repetition. When assessing the venue there is a difficulty in deciding what star ratings should encompass. This is not, in the busy season, a place where you will drip with diamonds in the evening and enjoy silver service; so not 5*. It is however a stunning venue, with first class facilities, run by an attentive and active management and represents a 5* holiday experience in every respect. Over time we have seen significant developments in many areas: streamlined check-in (not the hotels fault that Thomson choose to deliver 2 plane loads together), dining room table allocations improved, faster bar service procedures, increased eating options ( evening adults? barbecue etc ), quiet bar in Teneguia Lounge with some waiter service etc etc. The area is also developing with more accessible opportunities for walking, cycling, scuba, astronomy. The local bus service connects to maritime and volcanic centres and the beaches at the light house and Cala Nueva (all worth a visit if you can find the energy).Even the road from the airport is much improved. Top tips: if you have a problem, don't wait for the rep contact reception. if you need advice talk to your rep (Thom/1st choice Jay is brilliant). if you want a taxi on arrival go directly on-line to LaPalma Taxi (8 seats for the price of 4). More
William P, 186402
Just returned from a week at the La Palma Princess. Overall a good hotel although very busy. The rooms (block 5) were clean with an efficient maid service and excellent sea views, the decor and furnishings probably ready for an update, and more sockets required for chargers etc. The rating for this hotel is 4 star, Thomson Platinum 5 star, but the food is more 3 star. Plenty of food and clean restaurants again with attentive staff, but needs more choice, better quality and some co-ordination between the restaurants so that pizza isnât served at all three on the same day. As other reviewers have commented, Wi-Fi is an issue. Only available for a daily or weekly fee and then only in reception. You can use multiple devices on the same code but only one at a time. Bar service usually good, but some queuing and queue jumping at busy times. Bottled water free from some of the bars, but note this was not available prior to departure, so keep a couple of bottles in your room fridge for the coach journey back to the airport. Check in and departure is very busy because both the Thomson flights land at the same time, I would opt for taxi transfers next time, or see below for car hire. We found Jay the Thomson rep to be excellent, his love of La Palma shows in his enthusiasm in helping you make the most of your holiday. If you want to chill out by the pool every day the hotel is ideal, plenty of room, clean pools and pool bars, but get up early (before dawn) if you want a sunbed in a good position. There is nothing but bananas around the hotel, there are a couple of short walks but no other shops or bars around. However, a regular bus service takes you to civilisation. We hired a car which allowed us to get all around the island and to Santa Cruz. The roads are steep and winding get but well surfaced in the main and well signposted. If you hire a car consider keeping it for your final day and dropping it at the airport if the hire company allows, it will be cheaper than a taxi transfer. To summarise the hotel is ideal for families, but as a couple we would look for a smaller hotel next time. Wi-Fi and food quality needs reviewing for this star rating, as does the charging for room safes, kettles etc. La Palma is a stunning and friendly island, so try to get to see more of it than the road between the airport and the hotel.More
Items marked with * incur extra charges which are payable locally