It’s the pool scene that really gets the vote here. That and the first-rate views.
Rooms that come with a sea or mountain view really make the most of this hotel’s hilltop spot. And as this place shares ground space with the Royal Belvedere, you get a fantastic pool scene, too.
It’s a 10-minute walk to the local beach and bars. The free shuttle bus will scoot you there much quicker. And a short walk up the hill there are traditional Greek villages.
Based on 342 reviews
- Official Rating
All Inclusive - Here's what you get
Buffet meals. Dinner at Italian and Rotisserie restaurants, one visit per stay, July to August only.
Selected local alcoholic and non-alcoholic drinks - time restrictions apply.
Sports and Activities
All are included except where indicated.
Facilities► View all
2 outdoor pools
With sunbeds and parasols.
Early breakfast from 4am to 7.30am available upon request. The restaurant also has themed evenings. Highchairs are available and there's a smart casual dress code.
Offering snacks such as pizza, popcorn and ice-cream. Cake and cookies are available from 3.30pm to 4.30pm.
TripAdvisor Reviews Show more reviews »
Swimming Group of 50 from the UK
Had a fantastic stay - all 50 of us. Most of us booked directly with the owner, which was a smooth process, a handful booked with tour operators. Most of us were located in the same block in the royal, which was nice, but we requested Imperial (as they have rooms which have an upstairs & downstairs). All the staff were there, who were there 2 years ago, everyone is Friendly. Fantastic lady on the Snack bar by the 50m pool, she did an amazing job at keeping our swimmer replenished after an afternoon of training in the large pool. Also pizza from the pizza oven at lunch, was fantastic! Well done Chef. There are 7 swimming pools to choose from, some kids pools, others large and deep. All clean, and a refreshing cold salt water. We would like to see Lifeguards by next time we return? The hotel had placed lane ropes in the 50m Olympic pool for us to use, which was great. Thanks for that. The restaurant (in the imperial) was still modern. Plenty of food & desserts every day - a member of our group was 18, so the restaurant manger reserved us a large area off, so we could all sit together. They gave us proper table linen for this too. Breakfast was good, though the omelette man seemed to struggle when it was busy to keep up with demand, and long queues. Would hate to be there in the peak season. His omelettes however were great, and he always smiled :) Food could be warmer - we tended to opt for the freshly cooked food on the "show cooking" station. Restaurant staff were always smiling & happy. Reception staff were great. There was some mix up with transfers, which was resolved. There was also confusion with towels on the last day, as we paid in advance at a group rate. Overall fantastic holiday, lots of memory's, we'll return. Special Thank you to Elisabeth!More
Crete in October
Having never been to Crete before we were looking forward to our 'new adventure'. Nor have we stayed at an 'all inclusive' resort before and perhaps would not choose to do so again! Fortunately we spent little time in the hotel as we had plenty of plans to visit many of the interesting places on the island-especially the archaeological sites. We found staff pleasant and helpful; food OK though sweets/desserts always the same (would have liked to have had more fresh fruits & varied cheese and biscuits after the meal). Biggest disappointment was our allocated room. A pungent and unpleasant smell persisted most of the week even though we had insisted the room was re-cleaned on our arrival. We requested that an air freshener remained in the room (and I even purchased another one). We sprayed regularly on leaving and entering the room. The bathroom was too small for us to be in at the same time (the door banged against the toilet when opened). It did not encourage a long (leisurely?) stay and the lack of some toiletries/tissues seemed poor for a 4* hotel. A tray of fruit in the room, on our arrival, was not appealing as it looked as though it had been there from the last occupiers. There were frequently small 'ants' around so an insect spray would have also been a useful addition. The patio door was difficult to open and as it opened directly on to a balcony area which was accessible to any passers by it was very unwise to have this open except when being particularly vigilant. Not a hotel for those with mobility problems due to lots of steps etc.; We loved our time in Crete (although be aware the season was virtually at an end and things were closing down). However this was not the right hotel for us. Sorry!!More
Joyce L, Derbyshire
Different to what we expected
When booking this hotel, we were aware we could "use the facilities of the neighbouring hotel" but it might be useful for people considering a stay here to know that the two hotels are on one site and that it is one huge complex. Saying that, at no time did it feel crowded despite the fact our hotel was full during our first week there. It is a 15 minute walk up a 1:10 hill to the hotel which is itself terraced - not for people who don't like steps. However, the grounds and pools are beautifully maintained, as is the hotel itself. Usually at the end of the season, things start to get shabby but it wasn't the case here. If you walk out of the back of the hotel, there is a good walk to three mountain villages which are a welcome respite from the resort of Hersonissos which was a disappointment - tacky and touristy in the worst way. Shops with loads of fake merchandise, "British" bars and would you believe, numerous fish spas!!!! We really enjoyed the food. There was a good selection of dishes and they were regularly replaced when running low. Considering the huge number of covers and different nationalities they cater for, they did a brilliant job. Indeed, every member of staff was excellent. They were celebrating 40 years in the business this year and it is a family run resort. A lot of the staff have been there a long time - happy staff, happy guests - the management must be good. The swimming pools, unheated salt water, were wonderful to swim in as they were deep and bouyant. One was olympic size and another not much smaller. Children are well catered for with two large pools of their own plus a smaller toddler one. There is a very smart bar by the top pool. I just have one small request. I understand the need for plastic cups near the pool during the day, but as this was the only bar open, could they use glasses for drinks in the evening? There is a regular, cheap bus service from the main road and plenty of activities available in the area.More
LynnEFT, Norwich, United Kingdom
Good holiday but not a real feel of Crete
We booked this trip for the first week of September 2014 about 3 weeks before hand. We booked 2 double rooms (traveling with my brother-in-law and his wife). On arrival we were quite impressed. Facilities looked good. We had the family suite which is about 50 meters from the reception. This consisted of a large room with large double bed, TV and reasonable size bathroom (full size shower, toilet and wash hand basin). The second room was small and had 2 single beds (not really a problem for us) with a smaller bathroom (small shower, toilet and wash hand basin). However the shower was extremely small. Standing in the shower meant that you are constantly being wrapped up in plastic shower curtains. The rooms were cleaned every day and the maids made wee patterns out of my wife's pyjamas every day 80) The view from the hotel is beautiful. The guests appeared to be primarily Russian, Israeli and German. There were a few English voices but not many. I had an interesting 30 minute conversation via Google translate with a software engineer from St Petersburg. Food is varied and good but not really a Greek menu. If you cannot find something to eat here then you are extremely selective and should go away on holiday yourself somewhere. I can particularly recommend the freshly made omlettes at breakfast. Lovely. There are 2 olympic size pools with salty water. I think it might be 50% sea water and 50% fresh. There are 5 smaller pools and a couple especially from the toddlers. These pools are shared between this hotel and the sister Royal Belvedere hotel next door. Snacks were available throughout the day and consisted mostly of toasted sandwiches, fries, salad, ..... Nothing special. The alcohol is local which and is acceptable apart from the Whiskey. Served in very small flimsy plastic juice cups. Please think about gettin gsomething better. We ventured out every morning after breakfast down to the beachfront and had a walk through the town or along the beach front to the other end. Mostly toursity type shop (The place is awash with Fur shops for the Russian market). Many restaurants to get a good local food from if you wish. On the second last day we decided to walk out the top of the hotel and and walk up towards the top of the hill. We cam across some really lovely restaurants, bars and accommodation and there are a lot of them. There is a mini bus that runs from the hotel reception down to the bottom of the hill, but does not go into the town. We did take a municipal bus trip into Heraklion which was worth the visit. The buses are regular from the bottom of the hill and inexpensive. The trip takes about 20 minutes. The Wifi connection is extremely poor. It appeared to work only around reception. I needed to have a reliable connection for work purposes and the connection was poor The hotels are very nice and the staff nice and helpfull but Would I go back ? I did enjoy my break but No. It is a big hotel in a big chain. No local feel to it. This hotel could be anywhere in the world and it would feel the same.More
Frosty_Bas, Forfar, United Kingdom
Could be so much better
We booked a last minute 10 night deal with First Choice in October. On arrival we were immediately impressed with the hotel. The reception area is enormous and very clean. A member of staff escorted us to our room which seemed very good of them but soon realised we would have never found it by ourselves. Room was generally good with a partial sea and garden view. The only two criticisms we could find with the room was the bed was very hard and uncomfortable, and the bathroom was quite small. The numerous pools between the Royal and Imperial Hotels (which are shared) are excellent. The animation team work very hard to keep everyone entertained all day but don't expect them to be replaced by semi-professional entertainers in the evenings. They did that also which wasn't brilliant. We expected a hotel of that size to have some better evening entertainment. Saying that they advertise theme nights on the website which turned out to be one on a Wednesday called a Greek night with an outside act and a BBQ. However, this came at a cost of 18 euros each. Needless to say we didn't bother. Another disappointment was the all inclusive drinks come in disposable cups. They say it's because the bar is by the pool area so you wouldn't want broken glass everywhere. This proved to be rubbish because if you purchased a drink it came in a glass. Being non-smokers we found it difficult to get away from smokers in the bar areas. Even saw someone move a no smoking sign off a table and continue to smoke by us. No one from the hotel staff challenged them even though they saw it. The resort is fairly new so don't expect to see authentic Greece near the beach you will need to walk a long way and look very hard, although there are a couple of nice villages up the hill within a 15 minute walk. It is an international hotel so there are people from all nationalities which didn't bother us at all and found everyone very friendly, despite what others have said in previous reviews. The food in the restaurant is very good with plenty of choice but the 'burger brigade' might struggle with proper food. Although, generally, the hotel is very nice, we will probably not return for the following reasons: Lack of no smoking areas in the bars. Plastic disposable cups for the drinks. Hard beds. Poor evening entertainment. If they put those things right we would rate it a 4 star and definitely consider returning. More
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