Families have plenty to keep them busy at this hotel. And grown ups will love the extra pools, restaurant and chill-out area they can exclusively use when they book an adults-only room.
Thanks to its hillside spot, this hotel has fantastic views across the Atlantic. And it won’t take you long to reach the sea and sand – you can get to Playa de Esquinzo via steps at the back of the hotel.
What’s great about this hotel is that it has grown-ups-only bits that are just for you to use if you book an adults-only room – including an à la carte restaurant, a bar and 3 of the 4 pools. And at night, you’ve a choice of venues depending on whether you want music or shows.
TripAdvisor Traveller Rating
Based On 1582 reviews
Full Board buffet meals. Snacks. Afternoon cakes and pastries. Ice-cream 11.00-17.00.
Unlimited local alcoholic beverages and soft drinks 10.00-23.00.
All are included except where indicated.
You've got a Turkish bath, Zen area, sauna, whirlpool and gym. And there's a variety of massages to pick from too.
Various activities to take part in, such as water polo, darts, aqua gym and pilates.
It's a hotel-run kids' club for children aged 4 to 12 years with a mini-disco everyday.
These double rooms are in the adults-only section. They have a bright feature wall and colourful furnishings and sleep up to three with a double bed and a sofa-bed or similar.
The double family rooms are bright and colourful. There's a balcony or terrace for some outside space, too.
We booked this hotel based on trip advisor reviews as well as the information provided in the Thomson brochure, I have to say I couldn't understand the wide variation of feedback from utter assassination of the resort to the excellent reviews, we were persuaded that the poor comments were overshadowed by the positive onesâ¦â¦we were wrong! So, why does the Jandia Princess (in my opinion) fail to deliver? Firstly, its a million miles from a four star! It's old, tired and dated, it has fallen into dis-repair and hasn't had the required attention. It's also not âALL INCLUSIVEâ â¢ The gym equipment is 20+ years old, and is a very poor standard (have you have to pay if you have a blue armband) â¢ 16 and 17year olds cannot use the gym even though they have paid Adult prices â¢ The smell of drains hits you every now and then, it's really bad near the chill out pool â¢ Paintwork is tarnished, peeling and dated â¢ Cracked tiles everywhere â¢ Outside the hotel entrance is a bombsite, there's tab ends litter and pavements that look like they have been shelled â¢ The âchill outâ pool has green water, the main pool is dirty and cold, there are tiles missing. â¢ The all inclusive section of drinks are poor quality, mojitos are only available at certain times, the warm cruzcampo in the chill out pool is quite sickly, the cocktails are 4 in number and are of poor quality â¢ There are 2 pre-book able Restaurants, we booked one and ended leaving to go to the main buffet as the food was poor, Salmon that was really overcooked and rubber chicken that I assumed was frozen and re-heated to give it the chewy texture â¢ There's no tea making facilities in the room â¢ You can only change your beach towels twice â¢ You have to pay for the room safeâ¦why? â¢ Wifi is e20 per week. â¢ You have to pay for drinks after 23.00 hours â¢ You cannot obtain soft drinks in the morning for breakfast as they have been disconnected â¢ The entertainment is well âuniqueâ â¢ The path to the beach is messy, you have to negotiate rough untidy ground before you reach the pleasant beach Let me take you through the BANDING SYSTEM as it's important! Thomson won't tell you this! There are four bands as follows; 1) Orange for children (under 18s) 2) Blue, adults that are restricted to 1 pool, have to pay extra for the gym and get 1 Restaurant visit per week ( don't worry about it the Restaurants are very poor quality) 3) Silver bands â adults only, you can access all areas 4) Black bands â this enables you to have superior drinks (Heineken â¦.really!) Thomson don't explain this when you book, if you wish to upgrade it will cost 5euros per day, per person from blue to silver, if you have 16 or 17 year olds in your party then it's pointless upgrading as you will effectively be separated from them. Be sure you know what you are paying for as most people don't! You will see a lot of people complain about the cold rooms, well, they do have heating but it's been disconnected so it can't be used, you have to ask for more blankets, the hotel it has to be said are quick to provide these. The pools are not too crowded but it's still difficult to find a sun bed, some are left with towels on them for 3 to 4 hours without being used, by 8.00 most of the best spots around the pool are gone, and it will be difficult to obtain 4 sun beds next to each other, you will only see towels! Even some seating areas are âreservedâ by guests and remain empty but towelled for hours. You must get used to the queuing both when you arrive and when you want to dine, or drink. The restaurant for breakfast offers a good choice, but you can't have toast and coffee at the same time, there is one very old toaster that warms the bread, you have to feed it through 3 times to brown the bread, this one toaster serves the 300 or so guests! You have to queue for a Luke warm coffee at the coffee machines. The Buffett Restaurants does offer a decent offering, it's the same every evening though. Breakfast / It's a knockout! Here's a challenge for any guests, try to get a pot of tea in under 5 minutes! First try to get a teapot (not easy) then queue for hot water, then take your cup and saucer to your table, try to find a tea bag which isnt located near the tea, there are never any teaspoons, also you have to wait for milk, next queue again for the milkâ¦you then get back to the table and the waiter has taken your cup! Go for another cup and risk losing your tea pot! 12 minutes it had taken the second time, you also have to dodge the crowds as you make your way back to table. Also, remember to leave a member of your party guarding the table as if you don't it may have gone. Also all the coffee on site are made from machines (not ground coffee) so the have powered milk and the coffee is Luke warm and sweet. The rooms were ok but some found them cold at night, they were clean and bright, and also contained a comedy fridge that was bereft of water. The entertainmentâ¦wow, it's very Phoenix nights, imagine the worst karaoke imaginable, well it's worse, there's a guy who plays a 1970s Hammond organ in the reception bar, he assassinates every song, the elderly twosomes are equally as bad with their 60/70s music. Outside the hotel there is quite a lot of litter everywhere, it adorns the unassuming entrance which has unfinished pavements, the area itself only has hotels there is no escape, there is one supermarket and that's your lot! The nearest village can only be reached via the beach at low tide ( there are no walkable roads) this takes 40 mins or so to walk to Jandia/Morro Hable. Taxis are plentiful outside the hotel though and a trip to Jandia/Morro Jable only costs around e10. There is also a large supermarket located 100 yards away to stock up the smallest fridge you will ever see, which occupies your room. If you want to escape the 1970s you can hire a car in the hotel from as little as 28euros per day including insurance, which is very reasonable. The staff work under very arduous conditions, most are friendly and polite, they have to explain â run outsâ to disappointed guests,â¦try not blame the staff for the Fawlty Towers moments as they they work very hard in a poorly run hotel All in all this hotel is very poor, I for once find myself questioning the âexcellentâ posts by some as I honestly can not believe these to be of good faith, if Thomson think this hotel is 5 keys, the 4 and 3 keys must be really bad. If this had been our first ever all inclusive we probably wouldn't have tried it again, fortunately we have stayed at some hotels that eclipse the princess so are able to make comparisons. We also visited the Fuerteventura Princess a few hundred yards away which was as bad, I would never visit this chain of hotels again and would hesitate to book with Thomson again given the poor standards, if this is the best Thomson offer I would hate to stay in one of their â3 or 4 keyâ rated resorts.More
A lovely hotel, the food choice was excellent for both evening and lunchtime. The hotel staff were friendly and courteous. The waiter service was very good, as soon as you'd finish a course they'd clear the plates etc. away. The pool area was thoroughly cleaned every day and the hotel rooms were cleaned to a high standard daily, leaving fresh clean towels whenever you needed them. In all we had a fabulous family holiday which we'd definitely book again.More
GCHJohn, Neath, United Kingdom
We visited the Club Jandia Princess Hotel in January 2015. The weather was lovely reaching around 20 degrees each day, and the sun was shining every day also without a cloud in the sky. There was a cool wind. The hotel grounds are immaculate. The gardens and the views of the crystal waters of the beach are excellent. The pools were beautiful if a little chilly. The room was spotless and had a good sea view. The staff were very friendly and very helpful at all times. What I really liked was the food. It was spot on for the money we paid. I recall a hog roast on one evening which was fantastic. the a la carte restaurants were also very nice with good choice of food. The hotel isnt really near anything so you have to take a taxi to the nearest town being Jandia Town Centre or Morro Jable. Both have lots of nice shops and cafes, but there was a distinct lack of any nightlife/bars. There is a useful supermarket over the road which is good value for money. I would definitely visit this hotel again. It was excellent value for money. the wifi also worked very well in all areas.More
We had a week here in April and were disappointed with the lack of places to walk. There's very little in the area - just a few hotels - and most of the surroundings are volcanic rock. Probably should have checked properly before I booked, but it was a last-minute booking and I had had a recommendation for the area. That said, the hotel is decent enough, with plenty of perfectly acceptable food and drink. We don't normally do all-inclusive as we like to go out, but it was all that was on offer. My husband is vegetarian and was delighted with the choice at every meal - there was certainly no shortage of veggie food on offer, nor anything else for that matter. Our room was fine, although not as comfortable or luxurious as we normally get in a four star hotel. There was only one pillow each, other than two uncovered cushions, and the pillows were quite hard and gave me a headache. Our terrace didn't afford us a lot of sun, but was nice for getting away from the heat. We couldn't fault the cleanliness as we got a good clean every day and towels replaced daily. There were lots of sun beds and several pools and all the communal areas were clean and welcoming. The staff were a mixed bag - some very pleasant and others acting as if they were doing you a favour serving you. There's a nice walk along the beach to Jandia, where there are shops, bars and restaurants, but nothing spectacular, and it gets a bit tedious after a few visits. The nearest bus stop is a twenty-minute walk away but there are plenty of taxis very close to the hotel and it's only seven or eight euros each way to Jandia. We wouldn't go back, but that's no reflection on the hotel. If you like to sunbathe, swim, eat and drink, this could be the ideal place for you.More
Sue E, Lancaster, England, United Kingdom
We returned from this hotel having spent a week here over Easter. Our opinion was that this is a really nice family hotel. The weather was good which always helps. We had a private transfer and this was smooth and hassle free. We stayed in a twin room with sea view. A little snug for 3 people but pleasantly decorated and did have a fridge. The resort has both 'family' and 'adult' areas. We found the reception staff extremely helpful, the rooms and hotel were exceptionally clean.....beds and seats in the pool are were washed, with cleaning products, every day. People were mopping around the pool to ensue it stayed clean during the day too. The pools all have signs showing the temperature etc. The children's facilities were good and they made a special effort at Easter, giving out Kinder Eggs to the children. They also had inflatable slides and aqua zorbs on Good Friday and Easter Monday. The main restaurant also has a buffet station for the children with a good balance....not just chips and burgers which you often see in hotels. Food , overall was good. You can always find so something. They aren't, nor claim to be, a Michelin star restaurant but there is always fresh food available and it is replenished frequently. The beach area is large and safe. Feeding the chipmonks on the way is a bonus. Another nice feature is that all the rooms are in blocks with no rooms in the main body of the hotel. Overall we had a good stay and would return. Our experience here has made us book another Princess hotel for October in Gran Canaria. I would not recommend this hotel to couples but certainly to people travelling with a young family. The resort is in a very quiet area with not very much around. It suited us but if you want more going on you need to take a taxi......or stop somewhere more appropriate for you needs There is also a good supermarket a few minutes walk away if you have forgotten anything. .More
Chuggie, Milton Keynes
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