Families have plenty to keep them busy at this hotel. And grown ups will love the extra pools, restaurant and chill-out area they can exclusively use when they book an adults-only room.
Thanks to its hillside spot, this hotel has fantastic views across the Atlantic. And it won’t take you long to reach the sea and sand – you can get to Playa de Esquinzo via steps at the back of the hotel.
What’s great about this hotel is that it has grown-ups-only bits that are just for you to use if you book an adults-only room – including an à la carte restaurant, a bar and 3 of the 4 pools. And at night, you’ve a choice of venues depending on whether you want music or shows.
TripAdvisor Traveller Rating
Based On 2592 reviews
- Official Rating
- Lifts: 2 in the main building
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All Inclusive - Here's what you get
Full Board buffet meals. Snacks. Afternoon cakes and pastries. Ice-cream 11.00-17.00.
Unlimited local alcoholic beverages and soft drinks 10.00-23.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
This is a large pool and sits next to the children's pool, so you can keep an eye on the little ones from the comfort of your sunbed. It's heated in winter and there's a sun terrace with sunbeds.
La Choza Mediterranean à la carte restaurant
Open for Mediterranean buffet breakfast, lunch and dinner, either on the sun terrace or indoors. You'll be able to help yourself to the buffet lunch or order snacks such as pizza, hot dogs, hamburgers and sandwiches. This restaurant is also home to show cooking, where you can watch dishes being prepared right in front of you. Come the evening, this place turns into an over 18s à la carte restaurant that's just for guests staying in the adults-only rooms. One visit per stay is included when you book into the adults-only area, and a reservation is required. This place comes with a dress code for dinner, it's trousers and a shirt with sleeves for gentlemen.
You've got a Turkish bath, Zen area, sauna, whirlpool and gym. And there's a variety of massages to pick from too.
Rooms ► View all
adult's area twin room with balcony or terrace
Located in the adults-only section of the hotel, twin rooms come with twin beds and a sofa-bed or similar. The sliding door opens out to a balcony or terrace. Your room comes with satellite TV.
family suite with private garden and terrace
Suites in the family section of the hotel come with a separate lounge area offering more space with a seating area and a small table and chairs. You also get your own private garden complete with sunloungers and patio furniture.
TripAdvisor Traveller Reviews Show more reviews »
Location (Flight, coach and hotel grounds) I would happily go back to this hotel again and would recommend it to anyone (but suggest going silver band). I had a lovely relaxing holiday with my girlfriend and really couldn't understand that there were bad reviews!! We booked through first choice which was a package deal - including transfers etc. It was incredibly easy getting from gatwick to the hotel and back again - completely stress free and all done for you! The transfer wasn't bad at all and took around 1 hour 15 but was worth the travel as the location of the hotel was lovely. Couldn't understand why previous reviews didn't make a point of commenting on the amazing views from the hotel! Reception and Rooms I emailed first choice prior to our holiday and requested a sea view room. While they couldn't promise us this, we were given one. I would definitely request one on the off chance as the view was just amazing from our room, especially seeing the sunrise. The reception staff were really helpful when we arrived and very friendly and happy to help with any questions throughout our stay. Our room was lovely, the bed being massive and comfy and it was always kept really clean. Really couldn't fault the room at all! We had to pay â¬12 to have use of the safe in the room but for us was a necessity and is a small amount in the grand scheme of things and completely worth it to keep your passport etc safe! Staff I had read a lot of reviews which had said that the staff were only friendly if you had a black band and they were treated superior to any other band. This is simply NOT TRUE. My girlfriend and I were silver band and got treated amazingly. There were quite a few staff members who made extra effort with us and would always make a point of chatting to us when they saw us. Simply, if you are nice to the staff then the staff will be nice to you!!! Restaurants inc all meals Breakfast - the main buffet restaurant really is amazing and do everything you could possibly want. Cooked breakfasts, lots of fresh fruit, a pancake section made fresh, pastries, cold meats and cheese, and finally breakfast cakes. Personally this was our favourite meal of the day. Lunch - the first couple of days we went to the main restaurant and it was okay but thought we'd try 'la choza' for lunches which became our favourite. Every lunch a man does two massive pans of paella which my girlfriend was hooked to. Plus this restaurant over looked the sea! Dinner - we ate at the main buffet restaurant apart from two nights where we ate at 'la choza' one night called 'bar and grill' which served lots of tasty meats, and the other was the a la carte menu which was lovely. On these two nights we were given the bottled drinks which was a nice surprise. Dinner in the main buffet was always good, apart from the classic chips pizza pasta and salad everything else changed every day. The meat stews were amazing and the freshly cooked meats on the hot pans were so good. One of the nights they did a Chinese theme and was our favourite, so much to choose from. The dessert selection was always massive and always couldn't resist! Pools We personally stayed at the 'chill out pool' the whole week as it was included in our silver band, had no children, a swim up bar, and an amazing view of the beach and sea from our sun beds. The main pool always looked incredible and was a lot bigger but for us having the view of the beach superseded this. Entertainment We watched the entertainment on 3 of the nights. One called a 'white party' which was basically staff bringing round lots of drinks and then music for dancing later on. Another night the staff did a reenactment of the lion king which was surprisingly really good. The other night was acrobats, which included a variety of balancing stunts and juggling but kept leaving you amazed. Banding system If you are blue band then I would definitely upgrade to silver band as it gives you access to the adult only areas and is completely worth it. If you are silver band then you have nothing to worry about. If you have read previous reviews and are worried don't be! Don't upgrade to black band whatsoever, it's simply not worth it at all!!! You do not get treated any better and their own branded alcohol will definitely get you drunk and are enjoyable! More
Nice but has its Imperfections
Club Jandia Princess Hotel Review Arrival to resort: The total travel time from arriving into the airport through to arriving at the hotel was just over 2 hours with the transfer time being roughly an hour and 45 minutes. The TUI buses have free wifi on board which is a nice touch to help pass the time. Check in: The check in process at the hotel was pretty lengthy, long queues due to the amount of people arriving and the level of detail the staff go into when checking each guest in. We were given a glass of bubbly on arrival however my glass had lipstick on it, when I informed the waiter handing them out he took it away and didnât bother to replace it with a new one. (not a great first impression) At check in we were given details about the safe and the wifi charges â The cost of the safe was â¬12 per week and the wifi was â¬19 per week. We paid for both for our two week stay, but can honestly say that the wifi is not really worth it. For the first week we were able to connect two devices to the one code at the same time and it worked ok but not brilliantly, on the second week, we barely could connect anything at all and when we did, it wasnât even strong enough to browse the internet with. We arrived at the hotel pretty late after the restaurant had closed, however the hotel re opened the restaurant at 10.30pm for the late arrivals. Food on the first night was pretty limited in choice but was hot and tasted ok. Rooms: We booked a room in the adult only areas, and the room was clean, spacious and comfortable. We were in block 6 on the top floor, no lift so we had to carry our suitcases up one level but the views were well worth it, sea views, full views of the sunrise and and sun on our very private balcony for most of the day. The room had the usual amenities such as a fridge with 2 large bottles of water which was restocked daily, flat screen TV with USB ports, plenty of storage and seating areas also a good number of plug sockets for charging electronics etc. A large well lit vanity mirror in the bathroom, deep spacious bathtub and surprisingly powerful shower, along with a hair dryer which worked better than my travel one, and also a plug socket in the bathroom for straighteners, shavers etc. The bed was huge and although it was two singles put together they were actually clipped and zipped tightly together with a thick and comfy mattress topper on so you wouldnât even know it was two beds without looking. We only had two thin pillows so asked reception for two extra pillows and they were brought to our room pretty quickly. I packed a travel iron and ironing mat but really didnât need to, I requested an iron and an ironing board on our first day and we were able to keep it in our room until we checked out. The iron and board had seen better days but were more than adequate for our needs. Our room was cleaned daily at around 4pm with the exception of the last few days where we kept the do not disturb sign on the door. Every day the maid was very thorough, she changed the towels, swept the floor, sprayed the room to prevent bugs and even tidied our toiletries on the side in the bathroom every day which I though was a lovely touch. Every other day she also changed the sheets. The spray for the bugs works a treat as we didnât see one until our last day and this was purely because we hadnât let the maid into our room to spray it for a few days. Now for the bad points to the room: Air Conditioning â although advertised as having air conditioning, the rooms do not get as cold as I would have liked, we thought we were in for a hell of a two week stay when we first put it on in our sweat box of a room, but after leaving it on over night the room started to cool down. We left it running 24/7 with our spare key card left in the point by the door and this seemed to do the trick of keeping the room at about 22 degrees according to the thermostat. The plug in the sink didnât work so we couldnât actually wash in the sink, but this didnât really affect us as we used the shower instead. The light on the balcony goes out at 11pm with no manual control for it, but again, this didnât really bother us. We had a couple of days where there was an issue with water pressure being non existent for an hour or so meaning that we couldnât shower or flush the toilet, and one morning we awoke to a power cut which also lasted about an hour or so but none of this was enough of an issue to ruin our holiday. Hotel and facilities: The hotel and grounds are spotlessly clean and enjoyable to be in. There are 6 pools from what we saw, one main pool split into two with varying depths and a waterfall which I have to admit, even as adults this was a pretty fun feature to play in. These pools felt a little chilly when you first got in but after hours on being the the roasting sun, they were nice and refreshing. The childrenâs paddling pool was along side the main pool with the kiddies club next to it. Then there are the three pools in the adults only area, along with a gym, two Jacuzzis, and a sauna. One of the pools was called the chill out pool and had themed lunches and events every day. Iâve read reviews stating that the pool is dirty but this was not then case, it is a different colour due to the tiles being different colours, and its evident where repairs have been made using tiles of a different shade, making it look dirty. The chill out pool is a fresh water pool and is warmer than any of the other pools, and has the added bonus of a swim u bar. There are two smaller pools in the adult area too, one in the nudist area and one alongside the screened off nudist area. The two smaller pools have their own self service drinks area so no need to walk up to the other bars to get a drink. Iâve noticed a number of complaints about reserving sunbeds and although the hotel puts a note in your room requesting that this is not acceptable, it isnât really enforced as a rule, that being said though, we never struggled to get sunbeds, both in the sun and in the shade, and we didnât ever really go down to the pool area until mid morning. The Balinese beds cost â¬30 per day and come complete with a bottle of bubbly and a bottle of water on ice, along with fruit and towels etc. and are well worth it, so much so that we booked them twice! The views are spectacular but it is best to go down and view them first to note the number of the on you want as some have trees blocking the views etc. we booked no. 13 and it had the sun on it all day with nothing blocking the view of the beach etc. Entertainment: The entertainment in this hotel is pretty limited and with the location being so isolated there isnât much that you can do for variety. Every night there is a show on at 9.30pm in the family areas although you do have to get there pretty early to get a seat, as by 9pm people are sitting on sun loungers just to get a seat. We tried to go to two of the shows, the first one was grease, however, the room was so hot that we left before it even started, and then the second one we attempted to go to was the âWhite Partyâ other than the staff being dressed in white and there being white flags on the stage I have no idea what it was all about. It was supposed to start at 9.30pm and by 10.00pm all that had happened was the staff gave out a shot of honey rum and a cocktail to everyone in the audience, and presented a cake to two people celebrating their birthdays. By 10.15pm we had had enough of waiting for it to start and went upstairs to the lounge bar instead which has singers on some evenings. The adult area entertainment is once a week on Monday nights at the chill out bar and I have to admit this was pretty enjoyable, and the singer from the Monday night chill out party is also on in the lobby bar on Wednesday nights too which again is an enjoyable evening of entertainment. Food: There are a few options in relation to dining choices, there is the main buffet restaurant which serves the usual variety of cooked and cold choices for breakfast, lunch and dinner. Then there is also La Choza restaurant which is open all day until around 4.30pm and serves a variety breakfast items, lunches and snacks including toasted sandwiches and unlimited ice cream, this then becomes one of the a la carte restaurants from 7pm, along with El Lagar which is situated at the far end of the buffet restaurant. As a silver band guest you are allowed to book each of the two a la carte restaurants once during your stay regardless of whether youâre there one week or two, and you have to choose your meal choices from the menu at the time of booking. On certain nights La Choza becomes a BBQ restaurant and we discovered that this can be booked as many times as you like on a silver band. It is still self service on the BBQ nights but a far better atmosphere and the views are amazing, along with drinks served to your table and freshly grilled meats and fish. Drinks/All Inclusive: This is the area that lets the hotel down in my opinion. The all inclusive element of this hotel is only from 10am to 11pm and can be somewhat confusing depending on what âbandâ you have. Blue Family and Silver Adult Only Bands have a drinks menu and have a choice of the usual all inclusive items such as local spirits, beer and a selection of cocktails, soft drinks and hot drinks. We found the local spirits to be more than adequate, and as long as you get the local names of things they will happily serve you with them, for example silver bands cannot get baileyâs however they can get Irish cream which tastes very similar. There is also a choice of 4 cocktails, Love on the beach, Tequila Sunrise, Pina Colada and a non alcoholic San Francisco (which they will put vodka in of you ask) Black âPremiumâ band guests get all the above along with their own premium branded drinks and a few extra cocktails and bottled water. Although we discovered an extra drinks menu that all bands have to pay for so it really isnât worth paying the extra for the black bands. If you have silver bands you can get some of the black band cocktails and fresh banana milkshakes in the adult chill out pool bar during the day and on Monday evenings at the chill out party but be prepared to be told no at all of the other bars without a black band. (it can be embarrassing, and some of the staff do tend to get confused over what they can and canât serve each of the bands.) The staff seem to work on a rota system as you can see them splitting their time between the restaurants and bars throughout your stay. Some are happier to serve you than others but it is clear to see that they all work hard and very long hours. The gold star for the best mojitoâs goes to Miguel though. We only did two Thomson guided excursions along with a visit to Oasis Park. Volcano Explosions was a total waste of money, we spent pretty much all day sat on some form of transport or standing in a queue of some sort, not worth the money at all. The second excursion we did was off road safari, which was much more fun than the first one we did but again really not worth the money you pay for what you get. The only excursion we could really recommend is a visit to Oasis Park, it is lovely, and you can buy animal food for â¬1.50 to get some amazing photos feeding the animals, but be prepared to walk a lot of hills in the sunshine with not much in the way of shaded areas. There is a free bus from the hotel to take you there and even though the rep says the ticket that they sell is a q jump ticket, it isnât as you have to exchange it for another ticket when you get there, which means queuing up with everyone else who was told they have q jump tickets. Overall the hotel is nice, not really what I would consider to be a platinum hotel but nevertheless I would still say this is on par with a lot of 4 star hotels in the canary islands. The main con to this hotel is the banding issue, the black band guests seem to have an issue with being in the same hotel as people with silver and blue bands, to the point where they will try to force their way to the front of the queues, and I even had one black banded guest be so rude to push me out of the way to get through the door that I was walking through. But this complaint is against the behaviour of the guests not the hotel. The pros far outweigh the cons of this hotel, and if the hotel was to scrap the whole banding issue, youâd be hard pushed to find many faults with it at all. Would I recommend it? Yes â but I would speculate that people go with an open mind and not expect the Ritz. Did we have an enjoyable holiday? Absolutely - with the exception of the horrendous delay of over 24 hours to get home. Thomson have a lot to answer for in relation to their extremely poor communication and customer service. Would I stay there again? No â but this is purely because we like to go to a different place each holiday.More
Last Minute holiday
Hotel and rooms very clean. Maid service daily and clean towels daily. No tea coffee facilities in room but can be obtained from Reception. We only needed kettle as had brought our own coffee instants. Didn't agree with the different bands used at hotel. Blue basic, silver adult and black premium. If you want family area yes fair enough but using adult area had to pay extra unless you were silver/black. Adult area should be allowed for ALL adults staying at hotel! Bit confusing as to what areas, restaurants you are allowed to use. Pool area is lovely but never used it as it was so over crowded. Beds were rammed next to each other, so sun bed users very cosy and limited parasols. Beach lovely and clean spent not of our time here but be prepared to pay 13.5 euros for 2 sun beds and a parasol on daily basis. Overall hotel is lovely, clean and we'll presented. staff at reception very helpful. Waitresses and waiters very prompt at collecting at tables. Just perfect for a chill out week away. **** from the Fenny Bears More
This is a very poor excuse of a 4 star . On arriving and checking in the first thing you are greeted with is ,do you want to upgrade from adults only inclusive to a black band for over 21 euros each a day . For branded drinks and bottled water at bars and by the pools. The Germans all got black bands ! No was our answer, on check in,be warned they won't tell you that you have to pay for safe at over 20 euros for 2 weeks . Thompson rep was poor and we should have been informed of all additional charges options when booking.This not a hotel it's apartments up to three levels with no lifts . They do not offer porter service to take cases up to room .rooms are adequate only .You get 2 X 1.5 litres of bottled water every two days There is no tea or coffee facilities in rooms. No iron or ironing board . The balcony have high sided walls so not nice to sit out in . No facilities to hang towels on balcony . Now you cannot change beach towels daily you get vouchers , no really . Bed linen is not changed daily .The channels on tv are poor no sky and the wifi is a waste of money as too slow. We had regular power cuts and as I use medical equipment this is a serious issue. Now air conditioning is just adequate in rooms, non existent in club, and restaurant. Now food is appalling in restaurant . It's self services and poor quality limited choice. Chips with everything and poor quality of products poorly cooked. There were no themed nights no Chiefs cooking particular foods. Now you are offered an al- a-carte experience once, even on two weeks holiday. You have to queue for tickets by reception - so boring -and have to request food from menu on booking . The restaurant is alfresco and food is good but every meal should have been this quality. So like many other couples we took to going in to town to eat cause food so poor. Really why do they do chips for breakfast, cereals have so much sugar and juices are syrups . Also there are flies on all the food on display in the lachoza. There are no means on protecting from disease ridden flies. Staff are generally pleasant ,apart from bar manager in reception I have enclosed her picture she is rude and treats customers with contempt. There are five pools . Which apart from swim up bar are clean . The swim up pool is green with slime and greasy film on water not nice. The grounds are lovely and are truly amazing. The Balinese beds are charged at 30 euros a day. In brochure it states this is a beach front hotel it is not because the beach is a really 200 meter walk down to supposed attached beach , not suitable if you have disability or ill health ,allocated to hotel which have sun lounges but guess what you have to pay for them around 13 euros a day. Entertainment is poor and the entertainment team are hard working but were limited. The entertainment lounge is hot with no air conditioning and furniture is thread bare. There were long queues for drinks always , Why all inclusive starts at 10.00 and finishes at 23.00 is beyond me. The sports bar is a joke The projector screen did not work. I would not recommend this holiday destination. It's an expensive waste of time. More
Going back again and can't wait
We went last December and loved it so much we're going again this year, we have friends coming with us this year. Also we have booked a longer stay. I loved everything about this hotel. The Staff, the food, the entertainment was first class. The cleanliness of the rooms. Can't wait to go back.More
Gwen P, 186424
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Items marked with * incur extra charges which are payable locally
To enjoy the adults-only facilities at this hotel you must book a room in the adults-only section.