Hotel Pestana Porto Santo

Take 1 sandy beach, add 2 massive pools, mix with a host of restaurants – and this is the impressive end result.

A sandy beach that rolls on for miles makes a great bolt-on to this hotel. Meanwhile, a free shuttle bus can run you into the little town of Vila Baleira – or over to the golf course – in 5 minutes.

There are 2 lagoon pools with Balinese beds and chill-out areas. And the buffet restaurant is backed up by a range of à la carte places, here and at the sister hotel, Pestana Colombos.

TripAdvisor rating

Based on 1294 reviews

  • Official Rating
  • 328Rooms
  • Lifts: 10 - only 3 floor buildings have lifts, 2 floor buildings do not.

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All Inclusive - Here's what you get

Food

Full Board buffet meals. 3 à la carte meals per day. Snacks and ice-cream 11.00-19.00.

Drink

Unlimited local alcoholic and non-alcoholic drinks including beer, wine, spirits and soft drinks 11.00-24.00.

Sports and Activities

All are included except where indicated.

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Facilities► View all

2 outdoor pools

Towels and sunbeds are provided at this large outdoor pool.

Hotel-run kids' club

Hours of fun for your little ones including a mini-disco. For kids aged 4 to 12.

Moroccan à la carte restaurant*

This restaurant is open 5 nights a week.

Rooms ► View all

twin room with pool view

Twin room with pool view sleeps up to 3 with flatscreen satellite TV, DVD player and mini-fridge. Internet and room service available 24 hours, between midnight and 7.30am it's at a charge.

twin room for up to 4

Twin room sleeps up to 4 with flatscreen satellite TV, DVD player and mini-fridge. Internet and room service available 24 hours, between midnight and 7.30am it's at a charge.

TripAdvisor Reviews Show more reviews »

Good holiday!

Second time at the Pestana but I have to say despite it's relaxing surrounding, lovely grounds and hotel, for me it has lost a little of it's sparkle. Reserving of sun beds on the beach for a week at a time was really disappointing, alongside a limited choice of food which was often not hot was really annoying although you could get beds int gardens. I have a gluten free diet and there was limited choice especially if your not a fish lover, you have to ask for your breakfast cereal and there was never any desserts in evidence. This was despite contacting the hotel beforehand and receiving assurance that they catered for such diets. On the plus side the hotel staff are lovely and try to help, the Madeiras restaurant is lovely and it is a lovely island well worth a visit to recharge your batteries. Lovely beach, quaint airport and am glad I have beenMore

GaynorManchester, Manchester

Lovely hotel but food

Let me start by saying the hotel is lovely and the gardens beautiful such lovely shrubs and flowers. The pool is great and swam most days and water is warm not sure if it is heated !! The staff are are amazing and always ready to help and always happy and work very hard . The beach is lovely also and we had some good walks into town very pretty and not crowded we found a fab cafe were the cakes are delicious especially the custard tarts . The food in the hotel was really bad ,how they can dish up fish and meat dishes so over cooked the fish was like rubber and the meat what ever it was supposed to be was fat and gristle the only thing was any potato dish e.g. Chips and roasted were ok ,but you don't spend a holiday eating just them with abit of salad. Really let down with the food and the themed restaurants were not much better maybe the Med just eatable. Sorry Pestana you have a lovely hotel with lovely surroundings and fabulous staff ,but the food is a let down .More

lucygemma, northern england

3rd time lucky?........

Firstly, may I say I wasn't going to write another review for Pestana Porto Santo this year having stayed here for the past 3 years. What could I say about this complex that hasn't really been said before numerous times by fellow guests. Well its only since we have been looking to actually book for our summer '15' holidays that you really appreciate what we have experienced at this luxurious resort. We decided that our next holiday must improve on what we have had previously and that's when the problems start..... We stayed in the Pestana Beach and Spar hotel room 417. A super room for a family of four, The room consists of a open lounge, two separate bedrooms, a bathroom and a decent size balcony. Having had this room type previously, and having two children aged 10-12 it's a blessing not to be sharing one room with beds side by side. The Colombos is a new hotel meaning that the gardens need time to grow and numerous guests stated at the time that the Beach and Spar looked the better of the two hotels due to design, but I feel this gives you a more complete package and more options /choices. Having experienced the buffet restaurant at the PBAS before we decided to spend our meal times at the Colombos, The Front of house manager was a credit to the hotel, friendly, efficient and always keeping an eye on the staff, who were extremely professional. The staff are superb at this complex and it would be unfair to name individuals, they work long hours but the service never drops. Having travelled with a recently diagnosed type one diabetic child, we were apprehensive as to how we could manage the individual needs and requirements that this condition demands, but having emailed the hotel direct and asking the essential questions upfront, we were bowled over by the service provided by the management team. Yes they replied to numerous emails, quickly and with reassuring answers but they also contacted us direct during our first few days stay and arranged to meet so that they could go through our needs and reassure us that they would do what ever they could to make the holiday experience pleasurable for all our party, including talking to the chefs if we had any food related concerns. This is the type of detail that makes this hotel a special place, the service is first class. I never got the opportunity to say 'thank you' in person for this before we departed but we did indeed have a fabulous holiday and the small gestures like this make all the difference. The hotels cards in the rooms welcoming us for returning, a holiday treat left in the room for my husbands birthday during our stay. I could go on but why spoil it for future guests...... As for recent concerns over WIFI, yes you need a code from the reception for each device, its FREE of charge, takes less than a minute to setup and we managed to get a strong signal throughout the resort. Save on phone calls and use FaceTime etc... Will we return to this resort in the future? Of course, probably to the Colombos because the rooms are stunning within this hotel. Thank you for making our next holiday choice so difficult....More

Kkee09,

Amazing Spot...Pestana Porto santo

Amazing Hotel. Brilliant Satff. Food is great, all done with taste and with a happy spirit, Lovely animation team. Porto Santo is really a gem it worths a visit. Can't wait to return next year. Me and my family had the best time of our lives....More

Linn B, Athens, Greece

A wonderful Honeymoon

My husband and I stayed here for our honeymoon and it was brilliant. We flew from Manchester on 25th August 2014 late afternoon and didn't arrive at the hotel until about half 9pm. This didn't bother us as there time difference is the same as England. At arrival of the hotel. What a awesome welcome. Everyone welcomed us with open arms, we had a passion fruit cocktail when we got there and that was delicious. We checked in and that went very smooth and quickly. We was informed that we got upgraded to a Suite because of our honeymoon so a big thank you to Joao Martin and his team for doing that. :-). It was nice of the staff keeping the resurant open for us too. We were in block 8 which is quite far from the bar and resturants but this didn't bother us as it was very quiet. The suite was fantastic. We had 2 bathroom with a walk in shower and a bath. A lounge, large balcony and a bed which we've never seen so big in all my life. To top it off the bed was so cosy we didn't want to get out of it lol. Also we had champayne on arrival... that didn't last long as it was lovely. So once again a big thank you to Joao and his team. :-). Weather: First 2 days were very cloudy but still warm. Most morning started overcast but the sun soon made an appearance and...VERY HOT!!! 31°C at least. Pools: The salt pool was very nice and spotless. We've never swam in a salt pool before and it was lovely. The clear pool down the other end was also very nice. A bit cooler but easy to get use to. The adult pool in the spa was so peaceful. They're was hardly anyone in there and it's nice if you want some peace and quiet. It was also very easy to sleep in there lol. Food - Main resturant: The main resturants food at dinner was lovely but small variety. We would have liked to have seen a bit more options for the kids and more meat selection would have been nice also. We liked that the staff always gave a bottle of water for each table rather than normally you would have to ask for some. The breakfast was really good. I was quite surprised. They had bacon, scrambled and fried egg on, hash browns, mushrooms etc. So for all that selection, we were impressed. The staff were all lovely. Worked so hard to keep us happy and they did!!! :-). Italian resutant: The food was ok, service was good and the staff very friendly. I was happy to see they had Mateus rose wine on the list. It's 10 Euros for the bottle but it was much better than the house wine so I had that instead. We didn't like that fact that if you wanted soup, you had to go in the main resturant to get it. We would like to have seen the soup tub in the Italian itself to match the theme. i.e. Tomato soup, minestrone. Very italian. Other starters and desserts was buffet style. The selection was ok. For the main course you had to order of the menu. Japanese Resurant: The service was quite slow. My husband had to wait 20 mins for his drink, but the food was lovely. It was a set menu but had 3 choices on. The way the resturant was decorated was very Japanese infulence which made the theme stand out more. Med Resturant. This was special, very special. The staff all had white suits on with bow, very smartly dressed. Very friendly with you, very helpful. The menu was amazing with plenty of choice. We both had noodles to start with veg. Very fusion but tasty. The main we both had lamb chops with mint sauce. WOW!!! We was speechless. For pudding, I had chocolate fondant with vanilla ice cream and my husband had warm apple crumble. Absolutely gorgeous. This was the only resturant that had ceiling fans and it was a godsend. Don't miss this resurant, it's a little gem. Get in if you can!!!! Bars Selection of drinks was excellent, plenty of options with cocktails, spirits etc. But we had to wait a long time to get served. Entertainment: Pretty average, but then again myself and my husband sat outside for most of it but did watch some shows and it was alright. Beach: Very nice. The sand was golden and the sea, a bit cold but lovely once you were in. I got stung by a jellyfish but that dosen't stop me from the sea lol. The beach bar was nice too. Gardens: Absolutely beautiful. Flowers everywhere you looked, trees were lovely. As for sunbed wars, we had no problems at all. There was always plenty of beds in the morning and had them all day. A few complaints we have: * This hotel says it was 24hr all inclusive for food, drinks etc. Its not. Everything closes at midnight which is a shame really as Thompsons said online that it was. Very disapointed with that and mislead. * Most of the resurants apart from the Med resturant in this resort was very hot inside. Most people had to sit outside as it was so hot and uncomfortable in there. Maybe installing some ceiling fans would make the room cool down a bit. * It would have been nice to have kept the pool bar open at night too. With the surroundings as well at night, it would look lovely. * We didn't know that the hotel had a disco. It would have been nice opening it every night apart from one night a week. It was a lovely disco as well. * We personally think that the umbrellas by the main pool are a bit old. Check out; If you want to keep your room on the day you go home it all depends on availibility. Its 20 Euros per person I think but we had our suite until 4pm. Your all inclusive dosen't finish until you step foot on the coach. So that was good. Would we come back, if our issues are addressed then definately yes!!! Maybe in a few years.More

Emmie I, Birmingham, United Kingdom

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