Take 1 sandy beach, add 2 massive pools, mix with a host of restaurants – and this is the impressive end result.
A sandy beach that rolls on for miles makes a great bolt-on to this hotel. Meanwhile, a free shuttle bus can run you into the little town of Vila Baleira in five minutes.
There are 2 lagoon pools with Balinese beds and chill-out areas. And the buffet restaurant is backed up by a range of themed places, here and at the sister hotel, Pestana Colombos.
TripAdvisor Traveller Rating
Based On 1513 reviews
- Official Rating
- Lifts: 10 - only 3 floor buildings have lifts, 2 floor buildings do not.
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All Inclusive - Here's what you get
Full Board buffet meals. 3 theme restaurant visits per stay. Snacks and ice-cream 11.00-19.00.
Unlimited local alcoholic and non-alcoholic drinks including beer, wine, spirits and soft drinks 11.00-24.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
Hours of fun for your little ones including a mini-disco. It's hotel-run for kids aged 4 to 12 years.
An à la carte restaurant serving Japanese specialities. It's open five nights a week.
Mares buffet restaurant
Breakfast, lunch and dinner are all available here. Gluten and wheat free dishes are provided on request and vegetarian options are available.
Rooms ► View all
Double rooms sleep up to three. They have contemporary furnishings are light and airy and come with tiled flooring. You'll have a flatscreen satellite TV, DVD player and mini-fridge, along with internet and room service available 24 hours - between midnight and 7.30am it's at a charge. For some outside space, there's a furnished balcony or terrace.
2-bedroom apartment villa
Stylish two-bedroom apartment villas let in plenty of natural light with wall-to-wall. There's plenty of space with a comfortable sofa and dining area. They sleep up to six and come with flatscreen satellite TV, DVD player and mini-fridge. For some outside space, you'll have a furnished balcony or terrace.
TripAdvisor Traveller Reviews Show more reviews »
A welcome retreat when our plane couldn't land...great hotel!
We never intended to go to Porto Santo when travelling to Madeira recently but our plane could not land in Funchal due to high winds. Easyjet were great and flew us into Porto Santo and we stayed at the Pestana. Of course, the hotel were not expecting about 120 people descending on them last minute and unannounced but they were excellent in all respects. They hurried along check in when we were all tired at about 10pm, showed us to our rooms and provided a hot meal which was very nice, including drinks. The beds were huge and very comfortable. I think it would be a nice place to stay for a holiday if you are visiting Porto Santo...the only thing we would be unhappy about if we had chosen the hotel for a holiday is that the room had no view and was a bit musty. Its such a minor grip though...take it from us, Pestana Porto Santo is a great place to stay. Thank you all so very much for accommodating us...you were all great! Enjoy the rest of the summer season.More
Posh N B, York, United Kingdom
Certainly not 5star, more like 3
Hotel rooms nice, building like Colditz, with a central excercise area. People nice, food poor and always cold, and very samely, no hot roasts. Beach beautiful, although you have to pay for sun beds. Always have to queue to get into meals .....why. And your greated by 4or5 kids, juggling balls, they would be better off getting them to clean tables. The wait in the bar was about 20-25 mins for an evening drink ! This hotel would be nice but it's very poorly managed, who don't have a clue to provide what people want. We thought this was an adult hotel, there were so many children screaming all the time, the should separate the two hotels so that one was couples only. The thomson rep at the first day briefing caused absolute mayhem by saying book you alacarte restaurants quickly, so what happened, there was enormous queues waiting hours to book, what turned out to be very sub standard dining areas. My advice.........go somewhere else.More
TFboreham, Chelmsford, United Kingdom
We have just returned from our two week holiday, from the 15th - 29th of June, and we had the most wonderful time. We were really happy with the very short transfer from the airport to the hotel, no more than 10-15 minutes. When we arrived at the hotel we were greeted by very friendly staff and members of the animation team with drinks. Our cases were taken from us straight to our room and we were able to be shown straight to the restaurant for dinner which was great. We had pre booked an upgrade to a suite but when we arrived in our room we were still pleasantly surprised at what a lovely room we had. Very big, spacious, lots of storage for clothes, suitcases, pushchair etc. and a big balcony overlooking the pool. Being a family with two small children it made it well worth the money so I would highly recommend. The bed in the bedroom was so huge, it was easily big enough for the four of us! Myself, husband and son all slept in here every night with our daughter in the cot at the end and were all more than comfortable! It was good to all be able to sleep in the same room too. Our room was in villa 2 overlooking the pool so we were very lucky as we were right near to the reception and bar and restaurant. We had lovely weather while we were there with the exception of the first day being very windy and quite chilly. After that it was hot and sunny every day, about 25-27 degrees. We made good use of the Mares resturant, mainly for breakfast, but also a few dinners. We did prefer the buffet at the Columbus though, it just seemed a bit nicer food, the desserts in particular were very masterchef! It's also more spacious and relaxed in there. Luigis was very nice as was the madeira lovers restaurant. The Dunas snack bar at the pool was fantastic! The staff there work tirelessly, all day every day and still always have a smile on their face. As do the bar staff and anaimation team. In fact, I think we only encountered two members of staff who were a bit rude and unhelpful. Everyone is pleased to help and chat and they all work so hard! Food at the snack bar is really good, I honestly don't know how or why anyone is complaining about it. Surely if you decide to go up there at lunch time you expect to queue?! They cook everything fresh to order so you have to expect a short wait. People complaining about children baffles me! We went with our two children who are aged 4 and 2 and we don't like being around naughty, bratty, screaming children any more than anyone else! But I have to say, if you don't like children, well behaved or not, then you should book an adults only hotel and certainly not one that offers free child places! We are lucky that our children are very well behaved and were told so on many occasion throughout the holiday by different people, but we always felt that we had to sit around the pool near to the snack bar because any time either of them made a sound or a splash in the pool at the other, bigger pool, we were given looks of annoyance from older people without children. Seriously, you're on holiday! We made use of the spa which was lovely. Elsa and Carla were both very friendly and made you feel welcome. The fact you could go and get new, clean towels at any time of the day was a nice touch too. The beach is one of the nicest beaches I've ever been on. The kids loved playing down there for hours and we also had a few very long walks and explorations at either end of the island. The kids club was very good, staff were friendly, and they would always let the children go and choose toys and buckets and spades to take to the beach. Overall, we were really impressed with the hotel as a whole. Beautiful, well laid out, lovely pools, food and drink, friendly, helpful staff, and all on the beautiful, relatively unknown island of Porto Santo. We would recommend anyone to go here and am sure you would have a lovely time, as we did. We are already looking to return!More
Sam D, Hornchurch, United Kingdom
Good bits and Not so good bits
The hotel itself is nicely laid out with pleasing coloured blocks of low rise buildings scattered through the resort grounds. The rooms around the pool and with the pool view are the ones I would say have the best outlook, those overlooking the grounds and other areas are not as pleasing to the eye. Some of the facilities could do with a bit of TLC, particularly the spa facilities. There are changing rooms but no lockers to store your clothes so they have to be left poolside. The pool area is a bit bare otherwise adequate. The sauna and steam rooms need some attention to repairs and maintenance and were a bit smelly. Hotel rooms are spacious and well attended to by the maid service, the only down side was there is no extraction in the bathroom only a small window in one corner. Storage space could also be better. Checking into the hotel is chaotic and rather than wait to have your luggage delivered to your room I suggest you take it yourself. Helpfulness from the multi-tasking staffs was excellent There are limited amounts of sunbeds, by my calculation it works out at one per room, so they get filed up fairly quickly if the hotel is busy. Again a little TLC is required on the grounds the grass needs cutting and has grown to the underside of the beds in a lot of places. Bar service and food service is operational somewhere in the resort all day but you do have to queue. Sadly this is one of the worst downsides of the resort you have to queue for everything, and for quite a while sometimes, and that's definitely not a high star rating. There is no waiter service anywhere within the resort. The queue to book the themed restaurants after the welcome meeting was unreal and places for those restaurants ran out fairly quickly. If you want to book I would suggest you leave the welcome meeting before the end and hightail it to the customer relations office before everyone else. There was a lot of mixed feelings regarding the quality of the themed restaurants and the one we went to, The Japanese was appalling. If it had not been all inclusive I would have refused to pay for it the food was atrocious. Food in the normal restaurant was typical buffet style with a good selection of dishes but the food temperature was always tepid. The range of dishes in the adjoining Columbus hotel was not as good. In both places the seating is very close together so not the most private of dining and inside the restaurant area is quite hot. The Columbus does have outside dining area but during our visit this option was not available, don't know why!. If you want to read my review of the Columbus you will need to look up that hotel, it makes interesting reading. The resort is right on the beach and it is a stunning stretch of sand. There are a few sunbeds on the beach but you do have to pay to hire . Porto Santo town is very small and you could probably walk around the main bits in 10 minutes. There is a courtesy from the hotel to town and back several times a day but its not that far to walk and there are watering points along the way. There are a few restaurants and bars within walking distance and most restaurants will provide courtesy transport there and back if you book. As far as hotels are concerned this is probably the best of the bunch but its not the 5 star they display. The weather seems to be sun and cloud and there is always a breeze If you are suspect to the odd biting flies then take your zapper and some repellent. Would I go again - If there was a greater selection of superior accommodation and facilities that was not all inclusive.More
Barry G, Prestatyn, United Kingdom
The highlight of a bad flight experience
We travelled to Madeira with Easyjet 5th June. Due to excessive wind conditions we were unable to land at Funchal and were diverted to Porto Santo. After a delay in the airport of about an hour and a half, during which most people including myself were getting quite anxious as to what was going to happen we were informed that we would all ( approx 150 people) be transported to the same hotel for an overnight stay, courtesy of Easy Jet. What a delight when we arrived at The Pestana, ( I have stayed in both the Pestana Promenade and the Grand in Madeira ) the staff were waiting, check in very fast, luggage delivered to the very spacious suite. Restaurant still open for us, by now it had gone 10 o'clock. Had a lovely meal, plenty to choose from, dishes being replaced by numerous staff. After a good nights sleep and a first class breakfast, we were off back to the airport. As it was five star all inclusive, we found the whole experience the highlight of a bad flight experience. Well done to Pestanna and big thank you to Easy Jet.More
Things To Do► View all
Chic little boutiques can be found on the cobbled Rua Joao Goncalves Zarco, just off the main square, while just out of town…View details »
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