Take 1 sandy beach, add 2 massive pools, mix with a host of restaurants – and this is the impressive end result.
A sandy beach that rolls on for miles makes a great bolt-on to this hotel. Meanwhile, a free shuttle bus can run you into the little town of Vila Baleira in five minutes.
There are 2 lagoon pools with Balinese beds and chill-out areas. And the buffet restaurant is backed up by a range of themed places, here and at the sister hotel, Pestana Colombos.
TripAdvisor Traveller Rating
Based On 2223 reviews
- Official Rating
- Lifts: 10 - only 3 floor buildings have lifts, 2 floor buildings do not.
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All Inclusive - Here's what you get
Full Board buffet meals. 3 theme restaurant visits per stay. Snacks and ice-cream 11.00-19.00.
Unlimited local alcoholic and non-alcoholic drinks including beer, wine, spirits and soft drinks 11.00-24.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
2 outdoor pools
Towels and sunbeds are provided at this large outdoor pool.
Hours of fun for your little ones including a mini-disco. It's hotel-run for kids aged 4 to 12 years.
This large bar is on the first floor and is also where you'll find live entertainment in the evening as well as live sport screenings. It features sea views which are particularly spectacular at sunset.
Rooms ► View all
suite with balcony
Suites have a double bedroom along with 2 child beds in the lounge. You'll also find air-conditioning, and a balcony.
2 bedroom villa with private pool and terrace
If you're after something extra special, these spacious, modern 2-bedroom villas come with a private pool, and a terrace. They have 2 twin bedrooms, a kitchen, and a lounge with 2 child beds. Plus, you'll also find air-conditioning included too.
TripAdvisor Traveller Reviews Show more reviews »
Great Family Holiday, Hotel and Island
We visited the Pestana Porto Santo 24th October to 31st October as a couple and a 9 year old girl. The pools are impressive with one huge one with a portion covered by a conservatory and then smaller children's and salt water ones. There's plenty of sun loungers around the pools and into the garden areas. It's well kept, tidy and the pools were clean. The entertainment staff were on hand to check if anyone wanted to participate in activities during the day and dancing at lunchtime. We didn't expect a separate bedroom area but our room was a good size with a king size bed. Both the bathroom and room were very clean and kept that way during our stay. Food was good and plentiful, where you'd be hard pushed not to find something at each meal. We visited the Maderian and Italian restaurants during our stay which were also nice. All staff were attentive and friendly. Drinks service was also good. The beach was lovely to walk along. We went on the jeep trip to see the island which was worth the money and the guide was very knowledgeable. Evening entertainment was good with local singers and musicians until the main show at 9.30pm. I liked the library in the games room for swapping holiday reading. Minor negatives were the Pestana Columbus next door had shut so you coudn;t use their facilities and the island is very small if you're looking to venture out and enjoy different activities. I would recommend this for couples and families. I'd love to go back.More
Great overall but a few hiccups
First the overriding impression is of a place where the staff work hard but take pride in their work. A good proportion seem to enjoy it too but many are matter of fact. The layout and facilities are spot on for families although it is a shame to fork out for a two bedroom apartment that can sleep up to six but still only has one toilet which is in the bathroom. Garden view sounded nice but in Villa 3 this meant overlooking the road into the hotel and the turning point. Past this was barren land that looked like a future building site with a digger - therefore didn't use the balcony which was a decent size. The beach was far nicer and more accessible than we thought looking at the website - pretty much the best sandy beach I have been on. The beach bar close enough albeit the world's smallest plastic cups for all drinks inc beers. Have to say the bar service generally was really disappointing. Bus shuttle worked well and we have a nice time in Porto Santo on the Sunday near the church (nice choir singing) including nice stop at the cafe including tea gin. As others have said, end of season (apart from free late check out, which was nice) means the odd hiccup and some staff that are tired and/or concerned about their next posting or prospects in close season. Beach towels from the spa were plentiful but the indoor pool was not quite warm enough. The standard of food was consistent and decent for all inclusive. You get to book a few meals in the various restaurants but you need to get in quick and guest services were only open 10:30-14:30 - most were fully booked all week by day two. The Med restaurant was outstanding. Would go back again but keep an eye on next year's reviews first. More
Great family holiday - but not Five Star
We spent 10 days at Pestana Porto Santo in July, and it was a very nice, family-friendly place. Staff were lovely, the facilities were good and the hotel is adjacent to the best beach in The Madeiras. A few things to note, all of which have been mentioned ed in previous reviews. Firstly, don't expect soaring temperatures. Even in mid July we got into the early 20s and it was very pleasant, perfect for our two kids (3 and 1). The pool is heated and very good. It's often windy and cloud cover is not unusual even in summer months. Secondly, the hotel is advertised as five star, but it's not. It's clean, rooms are nice but if you're looking for all the nice details you would expect of a true five star hotel, you'll probably be disappointed. Thirdly, the food, as has been mentioned loads of times already, would be pleasant if only it was served at eating temperature. There just seems to be a general issue with their heat lamps, everything was lukewarm - there was a microwave at the main buffet restaurant but that's hardly the point. I'd have thought that given the number of comments on this that the hotel management would have done something about it long ago. If you time your visit to the restaurants we'll, you can avoid the queues (we ate early). Book one of the posher restaurants as soon as you arrive, they get booked up at least a week in advance. Use of the neighbouring hotel's facilities is a neat move, the two are very close together and the Columbos has a more 'mature' feel to it, even if the hotel rooms resemble a prison block they looked very nice inside. The island of Porto Santo itself is a volcanic outcrop, very dry and very little going on outside the hotel. You could probably while away a morning in town but that's about it. The island is definitely trying hard to fashion itself on Lanzarote or Tenerife but it's a few years behind in terms of infrastructure and commerce - something I actually thought was a positive, if quaint character of the place. I'm a keen runner and I had an amazing time running the entire circuit of the island (around 15 miles) one gorgeous morning. Highly recommended, the scenery and the climbs are absolutely stunning, barely a soul on the road all morning. In summary, Pestana Porto Santo is a good option for families, if you don't want the raucous party atmosphere then stay at the Columbos - and bring some long sleeves alongside your swimming costume!More
Very nice !
Very nice hotel at europe's most beatifull beach , visited twice sept 2014 and may 2015. Weather in september much better locals say september is best month of the year to visit and this was obvious ! Hotel clean and. Very large public areas , you can also use restaurant of the Colombos hotel. Food is nice but not spectaculair.You can also use the ala carte restaurants 3 times week for free. Porto Santo Island is tiny but awesome Island ! Staff friendly . More
Nice facilities but poor organization
This hotel has a very nice set of pools - including an outdoor-but-covered pool (for when the weather is not that warm), and a kids pool (integrated in a kids club, with animation for kids). The beach is nice and near the hotel (2 to 5 minute walk, depending on which apartment you get). The rooms are nice (apartment-style) and comfortable. However the bathtub had no shower hose - you either take an immersion bath or a shower with a wall-fixed water exit (a shower hose would be nice to wash the sand from the beach). Also, on two of the five days we stayed, the cleaning crew did not leave clean towels after cleaning up, due to shortage in towels - only after a couple of hours the cleaning staff came back to bring the clean towels. The worst part is the restaurants. The main restaurant does not have enough capacity for when the hotel is (almost) full and you get large queues. As a workaround the hotel introduced three rigid dining periods - and you either enter at a specific time interval when the door is opened, or you stay out, in the queue, until the door opens on the next time interval - even if there are tables available for you to seat. On the main restaurant (buffet) some days there are good meals (quality and diversity) but other days either quality or diversity leaves much to be desired. The thematic restaurants do not have queues (you need to have reservation to have dinner there), but they are quite poor: the oriental restaurant offers small meals, the traditional Madeira food restaurant has poor quality food. The pool restaurant is nice though: nice hamburgers and hot-dogs and the staff is very friendly and funny. But the bar pool as lack of staff and, just as in the main restaurant, you will get queues mostly all the the time. To sum things up: if you just care for great beach and nice pools, this is a very good hotel; if you do not have much patience to stand in line and are demanding regarding food, then this is not the hotel for you.More
Rui A, 189158
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