Hotel Pestana Porto Santo

Take 1 sandy beach, add 2 massive pools, mix with a host of restaurants – and this is the impressive end result.

A sandy beach that rolls on for miles makes a great bolt-on to this hotel. Meanwhile, a free shuttle bus can run you into the little town of Vila Baleira – or over to the golf course – in 5 minutes.

There are 2 lagoon pools with Balinese beds and chill-out areas. And the buffet restaurant is backed up by a range of à la carte places, here and at the sister hotel, Pestana Colombos.

TripAdvisor Traveller Rating

Based On 1399 reviews

  • Official Rating
  • 328Rooms
  • Lifts: 10 - only 3 floor buildings have lifts, 2 floor buildings do not.

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All Inclusive - Here's what you get

Food

Full Board buffet meals. 3 à la carte meals per day. Snacks and ice-cream 11.00-19.00.

Drink

Unlimited local alcoholic and non-alcoholic drinks including beer, wine, spirits and soft drinks 11.00-24.00.

Sports and Activities

All are included except where indicated.

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Facilities► View all

Kids' club

Hours of fun for your little ones including a mini-disco. It's hotel-run for kids aged 4 to 12 years.

Moroccan à la carte restaurant*

This restaurant is open 5 nights a week.

Mares buffet restaurant

For breakfast, lunch and dinner. Gluten and wheat free dishes are provided on request and vegetarian options are available.

Rooms ► View all

double room

Double room sleeps up to 3 with flatscreen satellite TV, DVD player and mini-fridge. Internet and room service available 24 hours, between midnight and 7.30am it's at a charge.

2-bedroom apartment villa

2-bedroom apartment villa sleeps up to 6, with flatscreen satellite TV, DVD player and mini-fridge.

TripAdvisor Reviews Show more reviews »

Pestana Porto Santo Resort still a firm favourite .........!!!

Having completed our seventh visit to this firm favourite of ours during the last week September/first week October we are looking forward to returning again in May later this year. The main attraction of this resort is the beautiful, unspoilt island of Porto Santo (for the time-being), total relaxation, the friendly inhabitants, its close proximity to the UK and the fabulous Pestana Porto Santo Resort, staff and facilities. Since the opening of the Colombus the resort has benifitted from the extra resources that can be used by guests, regardless which hotel thay are staying at. Traditional rooms are large, well equipped and maintained by diligent housekeeping staff. Colombus rooms are ultra modern and luxurious, more suited to younger couples. Main food services are provided at both hotel's main buffet restaurants. In addition all-day snack bar services are on offer adjacent to the pool at either hotel. The four themed restaurants in addition to the main buffets and snack bars are unsurpassed, particularly as guests have a weekly entitlement within their stay and included in the price!!! In the main the vast majority of guests are well catered for. Full drinks service is included within the AI package at various bar outlets around the resort. Daily activities and evening entertainment are on-going and provided by a very proficient animation team. The daily 'flashdance' routine has become very popular! The fabulous beach offers an extra option to those wishing to exercise or just chill out. The sea is safe and patrolled by lifeguards. Some say it is warmer in the sea than the outdoor pools. I am yet to be convinced!!! I prefer to use the indoor pool at the PPS. The spa, steam rooms and sauna are a boon. Adult only here. Children can use the indoor pool and facilities at the Colombus. Being creatures of habit, we visit the hotel in early May and September/October. In so doing we find it more relaxed and avoiding too many children. Being 60+ I regret to admitting to being less tolerant of the youngsters! If it is a partying, night life and shopping extravaganza that you are seeking, this is not a holiday destination for you. Quiet, relaxed in fabulous surroundings and well provided for is the name of the game, certainly at the times we visit. During high season I believe it is different.More

Grumpy-3G, DOVER

Pestana Porto Santo

This was a really epic holiday! We had a lovely week there. I thought the Staff, People were all lovely, kind to us. I will look forward to coming again soon! I loved this holiday to pieces! Kind Regards, AaronMore

Aaron F, Huddersfield, United Kingdom

paradise

I am 22 and went here with my girlfriend on 6th October 2014. BEST HOTEL ON THE ISLAND if your looking for a luxury, relaxing, peaceful, even a romantic holiday, this is the place to go. the hotel is defiantly a 5* clean all the time, staff is so kind and helpful, the pools are lush, right on the golden sandy beach ( bit hard not to be as the island is only like 7 by 5 miles I think). The restaurants are great, so much to chose from and different themes every day. The night shows were fun to watch and the bars were great. (cant go wrong at a bar with all inclusive). The rooms are spacious, the beds are huge and comfy but the only tiny minor bad thing was that the shower wasn't big enough lol. I would recommend to hire a quad bike out to ride around the island. There is so many nice views you can get of the island and of other ones to. The island is a beautiful place as is the hotel. I will defiantly be coming back here in a few years. but I will upload some pics because I could waffle on for ages haha.More

dan c, Kent, United Kingdom

Fantastic first family holiday

I had a fantastic 2 weeks here in September with my wife and nearly 2 year old daughter and I couldn't have picked a better place for our first holiday with the wee one. There was so much to keep her occupied. Although all staff were excellent I have to single out Carlos in the restaurant who did his best to get her to smile and Fatima at the kids club who was soo good with her every day, all day. She still talks about the blue tiger!!! We had a great impression of the hotel staff before we were even close to going there. We were in contact with Joao, who post regularly on here responding to reviews, to book a late check out room. He is really helpful and very visible round the hotel complex. Never got chance to thank him in person as he was always busy with other guests. We did speak a few times to the assistant manager Angela who was great and Julia instantly loved her cause she got a free teddy!!! The only downside isn't really the hotels fault although they did fix it to their credit. Thompsons made a big mistake with our booking. We were told that we were booking a suite with 2 bedrooms. So when we turn up and go to the room we walk in to find 1 bedroom. We go to reception to complain and they tell us they will look at but to go and have something to eat before the restaurant closes (great customer service). We go have something to eat and come back and they showed us what Thomson’s have ordered for us, a 1 bed room suite. They offer us a suite with 2 bedrooms at a very heavily reduced rate but if Thomson’s agree that it’s their fault they will bill them and not us. We settled into the room which is lovely and spacious (the other room was really nice too and would have been great for us as a couple) We were based on the first floor of block 10, which is about a 2 min walk from the main restaurant. It was lovely and peaceful and we never heard any of the music from the main area at night. We spoke to the rep the next day and he is as useful as a chocolate tea pot who refused to do anything but send one email to shop we booked it in. he even lied saying they never replied(the shop showed us the reply) We weren’t the only ones complaining about him so hopefully you don’t need his help. The resort is huge when you include the hotel next door offering plenty of choice of where to go. We only really used the heated indoor pool at the other hotel as this allowed children whereas our was adults only. The beach is clean and well maintained and we spent a good few days playing in the sand. There is lots of choice for the meals and the hotel do all they can to vary the options by having Theme nights. In the 2 weeks we were there I think there was only 1 night when I was struggling for something I like to eat (think I was just being picky that day) We only used one of the specialty restaurants, but I heard other people say how good the food was in the others. We went to the Pizza restaurant and the foods was lovely and my wee girl loved it especially the bread sticks. Due to our wee girls routine we never got to see the shows but again there were people saying they were very good. We spent most of our days in the kids club and despite Julia not being old enough to be on her own, Fatima and the other entertainers still got her to join in with the other kids there. She loved the baking!!! If you do have kids, the kids club is excellent with it’s own small pool, pirate ship / sand pit and bouncy castle. There was even sun loungers for adults to watch their kids. I can’t speak highly enough of the staff here they really helped make my wee girls holiday special. She still makes us do the club dances!! We had the late check out so had our room until we left but the check out procedure seemed really good and there was plenty of space for bags to be left and a fair few showers in the spa’s to allow you to get showered before the flight. Again the rep did his best to ruin the holiday by “forgetting” to book our taxi transfer home. Thankfully when he spotted us speaking to the assistant manager and despite telling us “it’s not my problem” 5 minutes before he then immediately phoned one for us. Please don’t think I am 100% down on Thomson’s the fights were very good and I did receive most of my money back that I paid for the room upgrade. Mistakes happen but the rep did nothing to help. I only have 1 minor complaint about the hotel and it was to do with the lighting on route to the villa’s. Our flight arrived late at night and once we checked in we were directed to our villa. We headed in that direction but lighting wasn’t that great and we really struggled to find out apartment block. We will defiantly be returning to the island/resort as we had a fantastic time.More

Lee2411, edinburgh

Long awaited two weeks away!

We arrived on the last 5pm departing 757 from Manchester of the season to be greeted by Rory the Thomson rep. A true stalwart and character to go with it. Check in at the Pestana was a well oiled machine. 2 full coach loads but we had all inclusive bracelets, bags marked with room allocated and invited to a late dinner. All in minutes and gratefully received after a lateish arrival. We didn't leave restaurant until 11 and was a relaxing convivial start to our two weeks on Porto Santo. Was a little bit of a challenge to find the room but luckily my wife had got the jist of the numbering. Maybe a map could have helped us at this point with such a big complex? Our bags had arrived whilst in restaurant. All present and correct and we settled into our lovely suite next to my wife's uncle. Thomson and the hotel had upgraded us complimentary due to a number of agent based issues and our daughter's premature birth. We were initially going to Puerto Vallarta, Mexico but our stay at Porto Santo was a better substitute at Europe's Number One all inclusive. We had had a heart stopping moment a week before departure when emailing the hotel we found out that the sister pestana next door would be shut and directed us to Thomson for news. Listening and talking to fellow holidaymakers this situation should have been handled more effectively and efficiently. Some people preferred the second hotel and had booked that not the one offered. For us Europe's Number one was exactly that. The staff were amazing always polite courteous and smiling. Management at all levels were visible and willing to be available. The Suit, our nick name for the area manager would one minute be in the entertainment at 10pm and would be spotted at breakfast at 9 the next morning. Constructive feedback for our stay: the dining room did get very hot at times. Also there were a couple of flys which needed a flourescent zapper on the wall when they flew close. With two hotels in one queues could form but nothing major and the staff would always work at getting you dispatched with drink within a couple of minutes. One funny incident was that we heard was a holiday maker enjoyed a sweet baby food in the snack bar until the error was pointed out! Great for us with a 8 month old and another additional service. May need labelling in fridge as baby food though? This was provided in the snackbar by pool which was probably one of the best snackbars I have ever seen. The three restaurants you could book were a great addition and nice to have that sitdown meal 6 times in a fortnight. My favourite was the oriental cuisine. Entertainment was amazing in a purposebuilt auditorium. Writing this reminds me what a great holiday this was to be honest! Baby facilities bottle warming, sterilising and heating were in its own kitchen area underneath the oriental restaurant. Again an amazing service. With a football and formula one fan in the party both was catered. Luckily the early Japanese race in room and Russia was found in the pool bar on the fifth sports channel on the direct satellite feed. Would definitely recommend this hotel and would return. I write this from a tunisian hotel which is great but no Pestana!More

swarbs59, Chester, United Kingdom

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