Take 1 sandy beach, add 2 massive pools, mix with a host of restaurants – and this is the impressive end result.
A sandy beach that rolls on for miles makes a great bolt-on to this hotel. Meanwhile, a free shuttle bus can run you into the little town of Vila Baleira in five minutes.
There are 2 lagoon pools with Balinese beds and chill-out areas. And the buffet restaurant is backed up by a range of themed places, here and at the sister hotel, Pestana Colombos.
- Official Rating
- Lifts: 10 - only 3 floor buildings have lifts, 2 floor buildings do not.
Luxury holidays all over the world
- Stylish 4 and 5-star hotels
- Highly rated by you
- 20kg luggage allowance
- Family-friendly properties
- Adults-only hotels
All Inclusive - Here's what you get
Full Board buffet meals. 3 theme restaurant visits per stay. Snacks and ice-cream 11.00-19.00.
Unlimited local alcoholic and non-alcoholic drinks including beer, wine, spirits and soft drinks 11.00-24.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
2 outdoor pools
Towels and sunbeds are provided at this large outdoor pool.
Hours of fun for your little ones including a mini-disco. It's hotel-run for kids aged 4 to 12 years.
This large bar is on the first floor and is also where you'll find live entertainment in the evening as well as live sport screenings. It features sea views which are particularly spectacular at sunset.
Rooms ► View all
twin room with pool view and balcony
These spacious, modern twin rooms come with a balcony that overlooks the pool area. They have an extra bed. And you'll also find air-conditioning included too.
twin room with balcony
You can expect to find air-conditioning, Wi-Fi*, a mini-fridge, and a flatscreen TV with a DVD player in the twin rooms. And they also feature a balcony. They'll sleep 3 with an extra bed.
TripAdvisor Traveller Reviews Show more reviews »
Although the beach was really lovely and close to the hotel, if one wanted a beach bed it had to be paid for, either daily or weekly. We have never had to do this on all inclusive before. The hotel is not what I would call 5âï¸ But is still very pleasant and clean. The staff were all very cheerful and friendly. The one thing that really annoyed us was the fact that we had to queue for every thing. If we wanted a meal we had to queue, if we wanted a drink we had to queue. I think the hotel was pretty full but all the summer staff had returned to the mainland so there was only a skeleton staff on. They did very well though under difficult circumstances and always stayed cheery. The food and drinks were all very good with a good selection at the buffet.More
A wonderful time
This hotel goes from strength to strength and gets better every time we visit. This was our third time and we are already looking forward to the 4th in May. The staff can't do enough for you and make you feel really special. For the people who have complained about the food then they must be looking for something different to us. Special thanks go to the animation team who were brilliant again and to every member of the hotel staff with a special mention for Jose who looked after us in the restaurant. For anyone looking for a chilled holiday either with or without children then the Pestana Porto santo cannot be beaten and its only just over 3 hours away. Just dont tell too many people about it so it stays unspoilt. More
Just returned from a week at this hotel and by far the best things are firstly the animation team who are fantastic..Luciano and all the team worked so hard. The resort was lovely and clean and all the staff were pleasant. The beach was perfect and the sea warm. A couple of things need improving. The queuing to go into the restaurant that was nearly empty was a joke and something I have never seen before on any of the holidays I have been on. Queuing in the bar also and no waiter service in a 5 star hotel???? The food was only average and the Maderian restaurant was very poor. The food at the sister hotel next door was a little better and was presented much better.More
Boardering on average
The hotel as a whole is marked by Thompsons as a 5 star establishment. I guess the debate around this would go on for a while. My thoughts on this and indeed all of my TA reports are in my mind a good representation and up to date. The Pestana is made up of impressive accommodation blocks with good shape which encompass the lovely swimming pool. The shape of the pool and magnitude is excellent, there is also a covered section at the end farthest from the main hub of the hotel. The gardens are nice but one or two areas need a little more care with the footpath to the reception and the steps up to the games room needing a clean more often than not. These appear to be getting more attention during our second week. There is one main buffet restaurant and four themed restaurants, the latter are not open every evening so you have to take what and when they are available. These four do get booked up quickly which isn't surprising as the main buffet restaurant is moderate. (Plastic teaspoons!). The lack of lap napkins very evident, but again mid way through the second week they appeared. There is a daily pool bar from 10.30 until 18.30 where you can eat and drink as desired. The animation team work that area also. The drinks in the restaurant in the evening a slow to come with mixed measures and either cool or tepid drinking water in bottles. There is certainly not enough staff either during the day or in the evenings, you queue for daytime drinks and meals, evening meals and after dinner drinks. The measures go on who serves you and your nationality. Some staff are not very friendly and some would sooner watch the football on the TVs than do their job. There doesn't appear to be anyone in overall charge although there is a photo board with faces and names but you never see them. There is no fresh coffee, everything is out of a machine. The entertainment is average and is split between the Pestana and the adjacent Columbus, where the facilities can be used by all. The suites do not have tea or coffee making facilities, no robes, DVD players x 2 but no sign of any discs? (Additional cost). The rooms are well maintained from a cleanliness perspective but going on our suite a few cracks were showing - usual grubby area around the bath, the bedroom back lighting was broken in two places and the lighting shelf opposite the bedroom has a crack on the glass against the edge. The rooms have fridges but the first supply of drinks differ from room to room and do not get replaced. (Additional cost). The hotel is situated about 10 mins from the airport and a 40 min walk from the small town, there is a courtesy shuttle bus but this only runs to a short timetable. Taxi fares are around 6 euros. I would recommend checking out the TA for restaurants as there are some good ones within walking distance (casa de Avo) and the others offer a free pick up and drop off service (Panorama for example). Beach side of the hotel is good you can walk for miles either way. Sun beds on the beach incur an additional charge of 15 euros a day which may be an idea if you want a release from screaming out of control non English kids. My overall score would be around 7, would I return - no.More
Lovely family holiday
Resort was very close to the beach and the hotel was lovely and clean.Staff are all friendly and helpful. Kids club was great for our two year old and the entertainment team had a great variety of shows. There is a courtesy bus that takes you into town. we found a small supermarket that provided nappies and baby items which came in useful.More
People who looked at this hotel also viewed...
Items marked with * incur extra charges which are payable locally