The pools take most of the applause here – there are 17 altogether, plus a trio of bonus waterparks.
Formerly known as the Iberotel Aquamarine, this hotel is huge. It comes with a beach – a private number decked out with thatched-roof daybeds – and a jaw-dropping 17 pools.
The pools come in all shapes and sizes, some just for adults, others geared towards kids – plus there are 3 waterparks. Food-wise, the numbers stack up, too, with a couple of buffet restaurants and 4 à la cartes.
Based on 1864 reviews
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All Inclusive - Here's what you get
Full Board buffet meals. Late breakfast 10.30-11.30. 3 visits to the à la carte restaurants a week. Snacks 12.00-17.00. Afternoon tea 17.00-18.00. Ice-cream 12.00-17.00.
Local alcoholic and non-alcoholic drinks 10.00-24.00. Large bottle of water in room daily.
Sports and Activities
All are included except where indicated.
Facilities► View all
Hotel-run kids' club
The hotel's mini club is especially for kids between 4 and 12 years-old. The staff are multi-lingual and the kids are supervised at all times.
17 outdoor pools
With a whopping 17 pools to choose from, you're well and truly spoilt at this place. Lined with sunbeds and dotted with palm filled islands, the relaxing setting continues throughout.
There is a short walk to get to the sea at low tide.
TripAdvisor Reviews Show more reviews »
Average overall poor food
Disappointed to be honest expected more for the money. Superficially impressive but lots of holes in service particularly in main restaurant. Four corners bit better but grubby chairs and cold food. Service non existent... Yes there are a l carte but not suitable for kids so felt bit second class .... Make more choice make food hot and help those when you see someone struggling instead of concentrating on the few able to use a la carte. Would not return as have far better else where.More
Stayed here for 11 nights end of September to beginning of October 2014. The hotel is amazing not to mention huge! Plenty of swimming pools and sunbeds to go around. The restaurants are all very nice as well as the food. Yes it gets repetitive but with 2 main restaurants and 4 al a carte you hardly need to eat in the same one more than twice. The sea is very close and beach shoes are recommended. The staff are very friendly and helpful. Plenty of them around if you need any help. The hotel got very busy with local and international guests the only thing that changed was the staff worked even harder and faster meaning guests didn't have to wait at all for food or drinks etc. I used the gym which is small but has a few treadmills, cross trainer, steppers and weights, this is also staffed all day. I also used the spa and had a few treatments. Staff here were very friendly and helpful too. The wifi can be used pretty much anywhere outdoors around the hotel. If your wifi connects but doesn't automatically give you the log on screen go to your web browser and search ibahn.net type in your log on details and away you go. I had no issues with connectivity at all. You are give 150 mb data free and can then purchase more. However most of the time the reception staff just gave me a free code anyway and i think i only paid for 1 extra in the 10 days i was there. The grounds and pools are spotless. I even saw a pool cleaner every night cleaning the large pool starting at approx 2300 hours and was still going 0200 hours onwards. All in all a very nice hotel all the other negative reviews are malicious and should be taken with a pinch of salt. 10/10 5 star holiday will deffinatley be returning:-D More
Firstly please don't take notice of the negative comments, I had booked this hotel with thomsons which was highly recommended, after reading some negative feedback on here,I was very worried as I had booked this holiday for a special occasion my husband and I was going for our20th wedding anniversary, but it was fantastic Airport in hurgarda was not as bad as I was expected, we paid Â£19 each for our visas,but you could go to the banks and pay it for Â£15 each, we where directed to our bus which took about 20 mins to hotel,with no problems, greeted with a wet flannel and a glass of juice, bell boys took our suitcases,we had a room over looking one of the pools,we asked for 3rd floor room which was very spacious and very clean,( but if you have trouble with stairs please book bottom floor as no lifts) we where given a bottle of coke and sprite and a bottle of water and bowl of fruit on arrival,at no extra charge,a bottle of water was free everyday, we where greeted by some amazing towel art everyday by our cleaner, nothing was to much trouble, the complete staff where very good nothing to much trouble,we booked the alacarte restaurant for our anniversary and we where sung too and we given a lovely cake,which made our day, the Italian and Asian where very good but we did not try the others,we used the four corners for most of our meals as it was much quieter, but the pool bars where great and plenty of them around, the waffles and crepes where lovely down by the beach, we stayed a week but wish it was longer, we would highly recommend jaz Aqua and we will be returningMore
Allisonclay, Telford, United Kingdom
Great place to stay
2nd stay at this hotel comlex. No hassle at check in other than when directed to our room (5223) we had some difficulty locating it as the numbering between floors is not clear. Room presentation was very good,spotlessly clean and was kept that way by Amr (daily towel art included) Food in the buffet restaurants was good. The Four Corners is the place to eat as it is less crowded with plenty of outside seating. The a' la carte restaurants were brilliant other than the Italian which we found dissapointing. Favourite was the Asian (Excellent). A nice touch is the food stalls close to the beach for all day snacks. Hot dogs, Pizza's, Waffles and Sandwiches. Swimming pools and gardens immaculate. Finally all the staff were cheerful polite and helpful. Without hesitation we would return and recommend this hotel.More
Jess W, Jersey, United Kingdom
Not perfect, but it was really fantastic. Thank you :-)
We were a little nervous about going because although most reviews were brilliant, rare ones were very critical. We need not have worried! We had a lovely holiday and found the hotel to be really immersive. The days passed at a brilliant gentle pace and we settled into a fabulous routine which worked perfectly for us. There were some really minor things that we might have changed, but nothing significant. If you come here with realistic expectations and an open mind you should love it as much as we did. To set the scene... Different countries have their own classification systems for hotels, so comparing an Egyptian 5 start to a 5 star hotel in some other countries is unfair and unhelpful. This is a very good hotel with staff who typically try really hard. If you look for faults you will doubtless find them, but if you look for positives they are there in abundance. The gardens are stunning, the hotel is really clean in public areas and the bedrooms, and if anything is dropped in the restaurants the staff throw it away or clean it straightaway (depending on if it is food or utensils etc.). The staff are really friendly and appreciate the odd word of Arabic or the occasional small tip (we took UK pound coins specifically for this). In particular we would like to thank Khalid at the relaxing pool and Mamhoud who cleaned our room (5011). Both were brilliant, as were many others. Similarly the staff in the lobby bar remembered what we drank and would make amazing cocktails for us every time we went in. The food was lovely. Please bear in mind that the hotel caters for lots of nationalities so not everything will be exactly as you'd find it in the UK or anywhere else. My advice is to try little bits of lots of things and if needs be go back for more of what you like. The a la carte restaurants were lovely, especially the middle eastern and oriental ones. We were less keen on the Italian, not quite sure why. The Four Corners was typically quieter than the main restaurant. Staff in all the restaurants got to know us and would say hello to us whenever and wherever they saw us (e.g. during the day around the pool). Some nice touches we experienced and want to highlight. We booked a late checkout from the room before we left the UK. Reviews told us that you need to get your room key cards updated on your penultimate day. We got back to our room to find that the front desk staff had issued us with new cards which they slid under the door with a note. On our last day a porter arrived to pick up our luggage from the room moments before we were about to phone and request they do that. Little touches that make all the difference! Strange as it may sound, one of the best things about this hotel was its size. It is big enough to have lots of different areas which allow lots of choice. Some people may find it to be a long way from one part to another, but we thought it was brilliant to have the variety and the exercise did us good. It was literally 5 minutesâ leisurely walk from the beach to the restaurants etc., so no problem for us, and there were lots of ramps for people with mobility issues, or pushchairs etc. Little things I would change if possible are included for completeness and in case they help others. None took anything away from our stay. We did not have instructions for how to set the safe in our room, but the porter showed us when he brought our bags, Instructions would have been great, I think we pressed the button on the inside of the door near the hinges, chose a 6 digit number followed by the 'A' button. After that to open the safe we pressed the six digit combination followed by the A key. In the Middle Eastern Restaurant the menu does not make clear that the first two courses are a meze of sorts, six cold dishes followed by several hot dishes. These all come so you don't need to select them. You can then choose soup if you want it, followed by a main course and dessert. Some waiters asked if we knew how it worked, others did not. That's no problem, but knowing what to expect the first time might be helpful. The areas around the pools were all tiled and when wet they could be a little bit slippery. That was particularly the case around the water slides, albeit mats were put down in many places to reduce slippages. A little care meant that it was perfectly safe, so again no problem but something to keep in mind. We were close to the terrace where they had live singing on most evenings. It was quite loud in our room but it always finished by 11 pm. It was very popular with guests, but if you want to go to sleep early it may be worth requesting a room further away, or on the far side of a building. Alternatively, take ear plugs which worked for us on the odd early night. So keep in mind that if you look for problems and the like you will probably find them. Conversely, it is really easy to find lots of amazing things, from the buildings, gardens and facilities, to the staff, the food and the weather. We had a fantastic time and hope to go back - the sooner the better. Thanks to all the lovely staff and the management team that made our stay so lovely and so memorable.More
Mike H, Northampton, United Kingdom
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