Iberostar Punta Cana

A spa hotel that’s full of luxurious touches, with a big pool and Bavaro beach in throwing distance.

A lagoon pool and roomy spa take top billing here. There are 7 restaurants on the tick-list, too, plus shops and bars in the hotel grounds.

You’re only a few paces from Bavaro’s sandy beach. Flamingos and turtles wander the pretty grounds to the back of the hotel, and in walking distance, there are 2 golf courses.

TripAdvisor rating

Based on 2909 reviews

  • Official Rating
  • 2Buildings
  • 4Floors
  • 427Rooms
  • 3Lifts

All Inclusive - Here's what you get

Food

24-hour All Inclusive. Full Board buffet meals, option to have à la carte evening meal at a choice of restaurants - 3 visits per 1 week stay or 4 visits per 2 week stay, snacks and ice-cream.

Drink

24-hour All Inclusive. Local and selected international brand alcoholic and non-alcoholic beverages including beer, spirits, cocktails, wine with meals and soft drinks. Drinks in disco until 03.00.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

2 outdoor pools

With pool towels, sunbeds and parasols.

Hotel-run kids' club

This hotel-run club offers plenty of games and activities, including drawing and reading. It's designed for kids aged between 4 and 12 years.

Entertainment programme

Varied entertainment day and night for all the family.

Rooms ► View all

double room

Double room sleeps up to 3 adults or 2 adults and 2 children up to 12 years with 2 double beds or 1 king-size bed, minibar stocked with soft drinks, beer and bottled water, ceiling fan, iron and board. Safe and internet at a charge.

double room

Double room sleeps up to 3 adults or 2 adults and 2 children up to 12 years - can be sold as a single - with 2 doubles or 1 king-size bed, ceiling fan, iron and ironing board. Internet at a charge.

TripAdvisor Reviews Show more reviews »

Another good stay

This was my third Iberostar resort stay, having previously stayed at the Iberostar Quetzal in Playa del Carmen. While the Punta Can property is not as pretty as the Playa property, it was still a fun trip. We had a group of 11 and all of our rooms were together. The hotel is showing it's age. It definitely needs an update, but it was comfortable. The pool had plenty of room and we didn't have too much trouble finding chairs there or on the beach. The property is on the Atlantic side of the island, so the waves were a little rough, but not terrible. At night, the Punta Cana side of the hotel played music up near the lobby bar, but that ended by 10pm. The theater is on the Dominicana side, but the "shows" were not on par with the Playa property's shows. The disco was SO LOUD, that we turned around and walked out as soon as we went in. Eardrum rattling LOUD. Food: again, not as good as the Playa property's restaurants. So much preservatives, take your Gas-X. Would I come back here, probably not. Would I stay at a different Iberostar, yes.More

Staci T, Houston, Texas

Iberostar Punta Cana Resort

This was our first trip to the Dominican Republic and to a resort. We stayed in a junior suite. I didn't know how much cash to take since it was an all inclusive vacation and the tips were supposed to be included. Didn't know how secure cash, tablets, and phones would be either. The room had a small safe that was designed for you to choose the combination. It was easy to operate and big enough for our needs. Next time we will probably take more cash because you really do need to tip people at the end of your visit. I don't think the people make much. They also work constantly and do excellent work. We loved the food and drink, pools, entertainment variety, beach, palapas, cleanliness, wait staff, beauty, and excursion opportunities. The housekeepers go above and beyond and leave fun surprises in your room. The grounds are pristine. We had some minor concerns. 1) Electricity problems the last couple of days that they worked on but never completely fixed. They fixed some things but caused new problems. 2) On Saturday there were a LOT of local kids unattended and unsupervised. The resort sells day passes. 3) Communication problems -- a) We wasted a lot of time waiting for a bus to a nearby mall, but the bus never came. There was one guy at the Dominican resort (just next door) who didn't have a nametag who was rude. (That was VERY unusual. Everyone was generally so happy and helpful.) b) We were misdirected over and over when trying to find where to pick up pictures that were taken with some parrots. 4) Wi-fi was not free!More

Mona E, Tulsa, Oklahoma

My second home

Where do I start? Well, this is my second time in Iberostar Punta Cana and I was there a year ago. From the moment I arrived I felt special. Some of the staff recognized me from the last year and I was amazed with that fact. As a returning guest I found a couple of gifts in my room, a pair of nice slippers, bathrobe, a bottle of premium rum and an invitation to a special dinner for returning guests. It was really nice to see all those people enjoying their time. I met wonderful people at the dinner and sealed some friendships. Special thanks go to general manager Helena Santos Martinez. She was always available for a nice talk with the guests and she made all of us feel even better. Food was even better then the last year. More options at the buffet and I really enjoyed it. From time to time I couldnt decide what would I eat cause there were so many great choices. Thing worth mentioning is that one of the buffets were closed for a couple of days for renovating but that didnt bother me much. Room was spacious, cleaned every day and air conditioner worked all the time and I never heard any noise from the outside. The room number was 5365. The pool itself is better maintained and both of them now works (last year the one closer to Iberostar Dominicana was under renovation) What can you say about the beach? Endless beauty, kilometers of fine sand, good for walking, good for running, good for a couple of sprints (which I especially like) The good thing is that there were less beach salesmen so I had my good share of peace and calmness. Star friends tried so hard to make people get most of their vacation and they were very successful. Who can forget Capuccino, famous and unbelievable Panthera. Cant remember all of names but everyone talked with me at the time so I was reassured that I have good opinion of them. Nigh shows were nice, but I already watched many of them last year. Nevertheless, it was funny to see how new guests interact with star friends. Therefore I enjoyed laughing almost every night. There were also a lot of good moments at Star Band area. It was really nice to sit under the open caribbean sky and listen world hits in caribbean style. Special thanks go to Mateo and Fausto at reception, Berlin from guest service and two other girls whose names I cant remember, Francisco and Fransoa from buffet. I also visited Iberostar Bavaro which is next to Iberostar Punta Cana & Dominicana and met general manager Dejan Grubanov which is my fellow countryman. This was the first time in my life I see that man and we had such a nice talk. He also reassured me that Iberostar resorts are excellent choice and invited me next year to stay at that hotel. They are also renovating some parts and I already know it will look impressive when its done. Take a special look at Iberostar Bavaro next year. I even took a day pass at Iberostar Grand Bavaro and all I can say is WOW, but I will explain a little bit about my experiences there in a separate review. To conclude, if you choose Iberostar Punta Cana, you will not be wrong. Everyone there treated me as a member of their family and thats why I think about Iberostar Punta Cana as my second home. See you all again my family :)More

BoskoRS, Belgrade, Serbia

Close, but no cigar.

We read that Apple Vacations rate this resort as a 5 Golden Apple. Having stayed at other resorts in Punta Cana, we had certain expectations for Iberostar Punta Cana. Unfortunately, those expectations were not met. We were informed via email that there was a fee for internet use in the lobby. In fact, wifi internet service is available throughout the entire resort, including guests' rooms. Unless you use your own data plan, a reasonable fee is charged for an access code and password. Had we known, we would not have had to sit at the small computer station where there was no air circulation or proper lighting. Upon check-in, our room was not ready. We were instructed to have lunch at the buffet restaurant. Within the hour, our room was ready, and we were escorted by cart to our room. There was plenty of space in our garden view room for two persons. The patio had a table and two chairs, as well as a pull-out drying rack, which we used daily. However, the patio door did not lock, and was never repaired during our stay. The air conditioning, ceiling fan, and lighting all worked well. We had a king bed, table and two chairs, and a side chair. Good closet space with plenty of clothes hangers. An iron and ironing board were provided, as well as an extra blanket and pillow, and also an in-room safe. There were two cabinets holding the television, each with more shelving for additional items. We had expected the television to offer a DVD player, but it did not. Water pressure and hot water in the bathroom were good. There was a good variety of personal amenities,and a good supply of bath, hand, and face towels. However, the bathroom's sink and counter were far too high, and there was no exhaust fan or window to allow steam to escape. The minibar was re-stocked every other day, and we were provided with plenty of bottled water daily. Although Presidente beer was served throughout the resort, a much lesser quality Brazilian beer was provided in the room's minibar. We were quite disappointed to be informed that no room service was offered. Housekeeping was excellent. Of special note, our maid, Rosa, was attentive and always smiling, surprising us with towel displays and fresh flowers daily. The various lounge bars throughout the resort were all pleasant. However, the choice of alcohols was very limited, and we were very surprised to be told that the resort did not offer the Dominican Republic's own rum, Brugal. The one outdoor bar by the pool was always crowded, and it was often difficult to get the bartender's attention for service. There was a wide selection of food at all the restaurants and buffets, spanning many cultures and cuisines. The French and Steakhouse a la carte restaurants were enjoyable. A special note should be made, however, to emphasize proper food handling and personal hygiene of the food staff. One suggestion is to lay out smaller platters on the buffet to limit customer handling and ensure proper food temperature... Unexpectedly, we learned first-hand ... the resort's clinic was professional and the doctor was quite helpful. She arranged for a personal escort from my room to the clinic, and ultimately arranged for my transport by ambulance to the hospital, where I stayed overnight. She also dispatched staff to notify my husband, who was at the golf course. He was immediately brought to my side. My husband contacted the resort from the hospital to request staff to check that our room was properly locked. Upon our return to the resort the following day, a large fruit platter was provided by Guest Service, which was greatly appreciated. (room service would have been more greatly appreciated) As to the grounds and outdoor amenities - the landscaping was maintained beautifully, and cleaned up promptly. The golf course was in excellent condition and the staff was polite and accommodating. The pools were large and varied in depth, accommodating adults and children alike, tho one of the pools showed visible cracking and in need of repair. We were disappointed to find there was no swim-up pool bar and no outdoor jacuzzi. Most distressing was an ongoing habit of pool and beach loungers being reserved with the resort's towels, limiting availability to those who followed the rules. Also, the behavior at the pool by many guests was rude and, at times, dangerous. More significantly, these antics were going on within sight and sound of the poolside bar, where the bartenders were enabling rather than discouraging the behavior. There should be a protocol implemented wherein the management and/or security is immediately contacted in such situations. The entertainment staff was pleasant, and walked around requesting participation in various events, but were never pushy. On the other hand, when my husband requested a try at the pellet rifle range, the young man was quite rude and did not even acknowledge my husband's “thank you” when he was finished. While we would not rate this a 5 Golden Apple, it is a large and beautiful resort worthy of our recommendation, but unfortunately not a repeat visit.More

SmokieBr, Chicago, Illinois

FIRST TIME IN THE DOMINICAN REPUBLIC

THE GREAT: We arrived at the resort around 1:30 P.M. Check in was quick and we were in our room in a few minutes. The room was large with a king size bed, sofa, table, dresser and a nice balcony. We were in room 5189 on the second floor facing the Punta Cana lobby. The air conditioner was awesome. It got so cold during the night I would get up and turn it off and we were still very comfortable. There was some residual noise from the Star Band, but nothing to keep you from having a good nights sleep. The halls were very quiet and never heard a door slam or yelling as I have at other resorts. Our room was impeccably cleaned each day with beautiful towel displays and fresh flowers. The ice machine was working fine, not sure about others that complained about this. The food was very good. The buffets had so much to offer it was hard to decide what to eat. The wait staff was excellent. We ate at the seafood restaurant (ala carte) and had surf and turf. Two large prawns and a nice size steak. The wait staff had a little trouble with “medium rare” so tell them you want pink meat. This restaurant is also the buffet restaurant at lunch by the pool and beach. It can be a little hot there in the evening as it is not air-conditioned. We also ate at the gourmet restaurant (La Sabilia). This restaurant is located on the Dominicana side of the resort. One night we were not able to make a choice, we were served a nice size fillet that was very good. There was a man playing a saxophone during dinner, he was very good. We ate there again the next evening and had a choice of several items, the lobster was very good, ask for hot butter when you order. After dinner we enjoyed the Punta Cana lobby bar. A few nights there was a man playing the piano that we enjoyed. Order your drinks from the bartenders only, I’m not sure why the bar waitresses couldn’t get the drink order correct, no matter what. This is the only bar you can get premium liquor at. The pools are a good size and some parts are deeper than most pools at 5’ 8”. There seemed to be some sand in the pool as some people do not shower after being on the beach. The activities staff was nice, but never seemed to push for activities. We like to play water volley ball which was never organized. They made an attempt to organize water polo, but it didn’t happen on a regular basis. The only thing that was ever done on schedule was the beer drinking and Ms. Punta Cana bikini contests. The pool bar is small, but I never had to wait long for a drink. The President beer on tape was always cold. Juan is the best bartender at the pool bar. THE NOT SO GREAT: I do not think this resort stands up to the Apple rating of 5 Golden Apples. There is only premium liquor at the lobby bar. Several times I ordered a specific brand gin to be told they didn’t have when I already had drinks made with it. Sometimes I was told there were no limes for a gin and tonic. I walked over to the restaurant to get some lime. The bartenders will try and pass off the house brand if they can. Leo at the lobby bar always showed me the bottles when he made the drinks and commented, “you can trust me”. I have stayed at other resorts where premium liquor is at every bar. There is no bar service around the pool or on the beach. I was surprised that there was no adult pool, at times it seemed like the kids took over the pools. The pools are large enough that there can be a designated adult area. Also seemed like anything goes in the pool, I saw kids naked and peeing on the deck. One day while raining adults were in the pool with the deck umbrellas. I was also very disappointed with the company that handled the Hobbie Cats and kayaks. When there was a yellow flag we were told it is bad conditions. One day we asked to take a kayak out and 10 minutes later, they told us no it’s rough. There were six kayaks out in front of me; they didn’t seem to be having a problem. The company is Dressel Divers Club. Sara did everything she could in her power to give us the run around when it came to using the equipment. Iberostar should look for a new company to handle this.More

Moony12, Tinley Park, Illinois

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