A spa hotel that’s full of luxurious touches, with a big pool and Bavaro beach in throwing distance.
A lagoon pool and roomy spa take top billing here. There are 7 restaurants on the tick-list, too, plus shops and bars in the hotel grounds.
You’re only a few paces from Bavaro’s sandy beach. Flamingos and turtles wander the pretty grounds to the back of the hotel, and in walking distance, there are 2 golf courses.
TripAdvisor Traveller Rating
Based On 3201 reviews
- Official Rating
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board buffet meals, option to have à la carte evening meal at a choice of restaurants - 3 visits per 1 week stay or 4 visits per 2 week stay, snacks and ice-cream.
24-hour All Inclusive. Local and selected international brand alcoholic and non-alcoholic beverages including beer, spirits, cocktails, wine with meals and soft drinks. Drinks in disco until 03.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
2 outdoor pools
With pool towels, sunbeds and parasols.
This hotel-run club offers plenty of games and activities, including drawing and reading. It's designed for kids aged between 4 and 12 years.
Varied entertainment day and night for all the family.
Rooms ► View all
Double room sleeps up to 3 adults or 2 adults and 2 children up to 12 years with 2 double beds or 1 king-size bed, minibar stocked with soft drinks, beer and bottled water, ceiling fan, iron and board. Safe and internet at a charge.
family room for up to 5 with garden view
The family room for up to 5 with garden view sleeps 2 adults and 3 children, is made up of two connected rooms, 1 room has 2 double beds and the other room has a king-size bed. They come with air-conditioning, a ceiling fan, a balcony, hairdryer, LCD satellite TV, phone, coffee-maker, iron and board, minibar stocked with soft drinks, beers & bottled water. There's a safe and internet available at a charge
TripAdvisor Reviews Show more reviews »
Family holiday, even the accidents were well taken care of
We had a great holiday here. Generally the food was good, the speciality restaurants were good but you need to book early, almost the first day you are there. Both the steak and fish ones were superb, but the Mexican one was not good. The accommodation was great, it was clean, basic but with many nice touches. We had an interconnecting room with out three children. Initially they only provided two queen size beds for a 13,11 and 8 year old it wasn't acceptable and they put a third bed in which was a squeeze but it was ok, they did offer to move us to a suite for a small fee, but as it happens we didn't need to. I would just be careful when booking this type of configuration of room. My daughter had a accident in the pool with a basket ball hoop falling on her head. The first aid at the pool was great, but they did refer us to the on site doctors. The doctors spoke excellent English and the treatment area was spotless and well equipped. We had to have two stitches in her head which I allowed these Doctors to do rather than going to hospital that we were offered too. The aftercare was great and the doctors were very good with her. In all the time we were in the doctors area, one of the guest services managers stayed with us or just outside I really couldn't have asked for more attentive staff. The final touch was to put a balloon display and some chocolate and sweets in the room and a card wishing her well. On to the rest of the activities, the entertainment staff were great but no too pushy, if you wanted to be left alone they did and remembered this all week, but if you showed some sense of fun back to them, they would have you having fun too. On site there is a great watersports centre and if you wish to the 'Dressel Divers' have a fully functioning dive school on site. You could have a go in the pool and then there were one off dives through to full PADI open water courses. The PADI cost 550 USD, but they gave 10% discount for cash (USD or EUROS). It was a great break and very enjoyable. We flew on the Dreamliner which was also much more relaxing.More
RobWinchester, Winchester, United Kingdom
Cheap, bad service and bad food
All the Iberostar hotels in Punta Cana require a three night minimum stay and due to the Grand Bavaro being fully booked during my brotherâs wedding, I had to stay at the Iberostar Punta Cana for three nights then move to the Iberostar Gran Bavaro Hotel for another three nights. The word âBADâ would sum up my experience at the Iberostar Punta Cana. Service: from the moment we checked in, the service was lacking. At the reception desk, we tried to check in and had to wait while the woman ignored us and worked on the computer (not even an âIâll be right with youâ) even though we were the only people there. We also had some issues with the room (discussed below) and both the receptionist we called to discuss the problem and the service workers were clearly unhappy and made it seem like we were bothering them; same with the wait staff at the restaurants. Since we were there for the wedding, weâd ask for golf cart rides to the Grand Bavaro (3 hotels away) where the wedding was located and it would take about 30 minutes to get anyone to give us a ride and the staff acted as if we were bothering them even if we were the only ones waiting, there were plenty of carts parked and available and the bell boys were standing around. The only people that seemed genuinely pleasant were the lawn care providers. Grounds: The grounds, lobby, etc were well kept and very pretty, everything in the public view looked well maintained. Room: Everything seemed cheap; from the starchy linens, to the rough towels to the shampoo/soap (no conditioner was provided) and the alarm clock that was nailed down to the table and the hair dryer that was permanently attached to the wall as if I would steal it. In the bathroom, the shower lacked a door and only had a half wall so you soaked the bathroom and despite this, the water pressure was terrible. The bed, however, was soft and the room was quiet. The roomâs A/C wasnât working properly and we had the staff come and look at it but even though they came and looked at it three times, the room was still sticky and stuffy and the A/C clearly wasnât working properly though we were told it had been fixed. Food: Luckily, thanks to the wedding, I only had to eat at the restaurants twice. Once was a buffet and once was a sit down (reservation required) dinner. Buffet: All the food looked like it had been sitting out too long and some of it was dried out. The cheese wasnât over ice so it was all sweaty and too soft. Most of the meats were overcooked, the veggies were soggy; just all around sad and unappetizing. Sit down restaurant: The front desk made a big deal out of making reservations to ensure we had a seat and the dress code. When we arrived, there were only about 6 tables out of about 40 filled and everyone was wearing shorts or some sort of coverall over their bathing suits; definitely not the dress code described to us. EVERYTHING was over salted, especially the lobster soup, the salmon was overcooked and dry and the cheesecake tasted rubbery. Very disappointing. Bars: Poor slow service and watered down drinks, enough said.More
Sarah C, Seattle, Washington
A tropical paradise, a great trip.
Very nice resort, like a tropical park. Beaches of white powder sand, turquoise water, palm trees and bright skies. What a difference from the snow back at home! The accommodations were clean, modern, and very well kept. Food was great every meal, the buffet was very large, with lots of variety. Every employee we encountered was friendly and helpful, resulting in a vacation that we hope to repeat someday. On the flight home, we talked with several other couples who had vacationed at other resorts, they were disappointed with where they stayed. We were quite happy we had picked this resort, we had no complaints, and lots of good memories.More
John S, Frankfort, Kentucky
Worthwhile but wasn't my favorite
My visit to this hotel has been spoiled by my trips to Azul Beach Hotel (Mexico) and El Dorado Royale (Mexico). If I hadn't been to those hotels, then I would have probably rated this hotel with a higher rating. The accommodations are average. The food at the buffets were... meh. The restaurants there (when we could make a reservation, be sure to do that as quickly as you can!) were good. Luckily, the service was much better than the food. The waiters/waitresses/bartenders were always spirited and enjoyable. Special shout-out to Paulina who was the bartender near the front desk! She is definitely a trooper, I saw a lady walk up and order 16 cappucinos for her brats of family who were acting like monkeys in the courtyard. Paulina simply smiled and made the 16 cappucinos immaculately. Did I mention this is a family resort? It is. However, its the type of all-inclusive (notice I did not say "gourmet" all-inclusive) that many families go to... vs Azul Beach which is a bit pricier, but in my opinion worth it for the food alone. The entertainment crew is amazing. Special shout-out to Machine, Amy (sp?), and Ignacio for pulling us in all the time. Granted, there were a few times when I saw them that I turned away so that I didn't get roped into an activity because I simply wanted to lay on the beach, but they did their job and they did it WELL! The entertainment crew was literally the life of the party. They always had activities going on and even at night at the nightclub (on-site) they would get the party started for everyone. Top marks to them! The guests.... They drove me crazy. If there is one thing I absolutely HATED about this resort... is the chair reservation system at the pool and beach. More accurately, there is none. There is a notice that says people can not reserve chairs and this is blatantly ignored by EVERYONE. Not once did I get a chair at the pool. People would go out in the wee hours of the morning, drape towels over chairs to show they are "in use" and then leave (go have breakfast, etc). Most of the time, less than half the chairs were used, but every chair was "occupied". I did find one chair that did not have a towel on it, when I started to use it, some man came running up to me and yelled at me that it was occupied. I flipped up the chair to show him there was no towel on it, but he wouldn't leave me alone that it was "theirs". I became upset and just left because he was a fool and not worth it. Unfortunately, this accounts for the majority of the guests there. Another example. Three chairs were occupied by two people, a lady and a man. I asked if the third was being used and they replied yes. I just go sit on the edge of the pool with my legs in the water, but happened to have them in sight. 1.5-2 hours goes by and nobody went to the third chair. Finally, some fat kid went to the third chair, sat down, then 15 minutes later they all got up and left. So they reserved that chair for 1.75-2.25 hours for a fat kid to sit in for 15 minutes, shameful and greedy. Yes, I'm a jerk to be mean in how I describe these people, but if you visit there, you will know exactly how I feel and what I mean. I mean the chair system is JOKE! This reason alone is possibly a reason not to go to this hotel. Overall, its not a bad place and will do well for a budget all-inclusive vacation. I will not be returning because the food and chair reservation system (lol) is enough to prevent me from returning. Oh yea, the rooms are average. My ironing board was broken, I had to push it up against the wall constantly while ironing or it would fall over. The iron itself buzzed disturbingly loud, but I wasn't electrocuted so I consider it a win. The alarm clock couldn't keep time (and it was digital!) and wasn't set during our arrival. And one last thing I couldn't STAND... everyone has to wear a bracelet. Mine was purple. I think its used to show which hotel you're staying in, but you must wear it the whole time, and it doesn't come off. Thats dumb. Thats beyond dumb. There are better methods for tracking people. Maybe just have these for the kids. But not the adults. I booked this trip with Apple Vacations, who did a terrible job of communication about the trip details. Previously I had used Lisa Zwissler with Beach Bum Vacations and those were always flawless. When we arrived off the plane, we didn't know exactly who to go to and Apple Vacations didn't send me hardly anything for confirmations. I just got a number and that was it, no personal touches. I've become spoiled with vacations and Apple just didn't do it for me. For my next trip I'll definitely be using Lisa again.More
Chadeus, Indianapolis, Indiana
We liked the place. Everyone gets a hut by the pool, no umbrellas. Every afternoon there is a grill cook out ( Very good food ) Lots of dining areas to choose from. Nice mix of people, young, old some with little kids. The staff was eager to please. We will go again.More
Frank G, Hackettstown, New Jersey, United States
Things To Do► View all
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