A spa hotel that’s full of luxurious touches, with a big pool and Bavaro beach in throwing distance.
A lagoon pool and roomy spa take top billing here. There are 7 restaurants on the tick-list, too, plus shops and bars in the hotel grounds.
You’re only a few paces from Bavaro’s sandy beach. Flamingos and turtles wander the pretty grounds to the back of the hotel, and in walking distance, there is a golf course.
TripAdvisor Traveller Rating
Based On 5353 reviews
24-hour All Inclusive. Full Board buffet meals, option to have à la carte evening meal at a choice of restaurants - 3 visits per 1 week stay or 4 visits per 2 week stay, snacks and ice-cream.
24-hour All Inclusive. Local and selected international brand alcoholic and non-alcoholic beverages including beer, spirits, cocktails, wine with meals and soft drinks. Drinks in disco until 03.00.
All are included except where indicated.
With pool towels, sunbeds and parasols.
This hotel-run club offers plenty of games and activities, including drawing and reading. It's designed for kids aged between 4 and 12 years.
Varied entertainment day and night for all the family.
Décor in your double room is bright and cheerful with smart, comfortable furnishings. You'll find king-size and double beds - plus there's air-conditioning and a ceiling fan to circulate the cool air. Refreshments are available too - there's a minibar stocked with beer, soft drinks and bottled water and there's facilities to make tea and coffee. You'll also find satellite TV and wired internet access. Outside there's a balcony or terrace.
There's a traditional feel to the décor in these junior suites but you'll find there's lots of modern touches. Your room will be fully air-conditioned with a ceiling fan and access to wired internet. There's a king-size bed, satellite TV and a safety deposit box provided plus there's also an iron and board. Refreshments are available in your room too - there's a coffee-maker and a minibar stocked with soft drinks, beer and bottled water. Outside you'll find a balcony or terrace.
We were a 3 generation family of 12...grandparents,children and spouses, and grandchildren...ages ranged from 5 years of age to 65 ! Grandparents arrived 2 days before the rest of the family to 'scout out the place' (this was our first time here). Each 'family' had one 'ocean view' room; the view of the ocean was a 'side view' ... the ocean could be seen, but it was a somewhat 'distant view'; Grandparents room was a corner room on the 4th floor---very spacious and clean. The big screen TV with major USA networks and cable news channels was a pleasant surprise. We were greeted upon arrival by the most friendly staff...that is certainly the best aspect of this resort! At the Buffet, our waitstaff Juana and Vanessa were truly 'top notch'...they 'pushed' tables together to allow space for the entire family to dine for breakfast and a couple of evening meals when we did not have reservations at the specialty restaurants. And that leads to the most negative portion of this review: As noted, we arrived a couple of days before the entire family came, so that we could make reservations at the specialty restaurants, knowing that it might be a challenge to get a seating for 12 at all of the restaurants where we wanted to eat. At first (on our first night--Saturday) we were told by guest relations that 'everything' was booked Saturday through Tuesday. We asked if by some chance there might be a 'table for two' for Saturday or Sunday (thinking that might work and we could,at the very least, 'scout out a restaurant'...we were completely shocked to be told that "there was nothing available all week" ! After voicing our frustration, 'JJ' and Cesar at guest relations were able to line up 4 reservations even though one was the 'last seating'- (9PM)---very late for the little ones,let alone Grandma and Grandpa! While the grandchildren thought that the food was 'wonderful'; the adults would say that the food was 'average' to 'slightly above average'...The buffet breakfast did, in fact, provide a truly wide variety of breads/pastries/fruits/eggs/meats/assorted beverages/etc... Be advised that most of the restaurants are 'air conditioned'/'cooled' by ceiling fans. The beach was beautiful and clean--well maintained with plenty of lounge chairs and umbrellas available; the same can be said of the pools. At this family resort, there was no 'swim up bar'; but there was never a bar far from anywhere you were. The pool and beach 'barstaff',especially Nixon, were ready to bring you your favorite beverage (the grandkids enjoyed non-alcoholic 'pina coladas' at every turn). The adults certainly did have any and every libation that they wanted- at any time: morning/noon/ or night! Overall ,this is a pleasant affordable family resort with a superior staff !More
Family of four (2 adults, 2 kids) vacationed for 7 days in mid-July 2016. Checking-In: Went smoothly for the most part. We were given cool refreshing drinks at the reception area while waiting to finish off the check-in. We asked for two rooms (1 king, 2 double) that were relatively close to each other. I'd specifically called Expedia the week before to make sure that our request was provided to Iberostar and it was. We were assigned to our rooms and were glad that they were close by and on the same floor. When we arrived at the rooms, they both had double beds. Reload the luggage on the cart and go back to the reception area. Then we sat there while Iberostar staff figured out the problem and gave us exactly what we had booked. At the end, they figured it out and gave us the rooms we had requested, right next to each other. It delayed our vacation by a good hour though. The rooms: Comfortable, plenty of space for clothing, benches, pull-out couch if needed, TV, nice size bathroom, balcony with table and chairs. We were in rooms 5289 and 5290 and were not bothered by any types of parties or nightlife. That being said, don't expect 5 stars - this isn't that type of hotel. The blanket on the bed is super rough and there's no way to control the AC. It just blows constantly. It's cooler than outside, but if you're expecting 70 degrees, don't stay here. We lost power twice during the week, but it came back on in less than 5 minutes. If you consider than there are only two cities in the whole DR that have constant electricity for 24-hours a day, losing it twice in a week for less than 5 minutes isn't bad. Room Cleaning: Runs from 8:30 to 5PM. Only once were our rooms serviced before 3PM. The other days, it was 5 or 5:30PM even. They are supposed to restock your fridge with beer, water, coke, sprite, etc...but we were not restocked the first 2 days. We figured out pretty quickly that our rooms were on the end of the building, so they get serviced last...when the carts have run out of beer and other drinks. So here's a hint - if you leave a nice tip, they'll walk to someone else cart and grab some more drinks to refill your fridge! Beach: Awesome with a little seaweed. The waves are terrific and the water is nice and warm. They offer kayaking and other water sports right on the beach as part of the all-inclusive option. Staff out on the beach were very laid-back. Pools: There are two pools and you can use whichever one you want (Punta Cana or Dominicana). The pool on the Dominicana side has music, water aerobics, etc. It's much more lively than the Punta Cana pool. If you get there around noon, good luck finding a pool chair. We went down early to set out our towels (like 9'ish), but we stayed at the pool for the rest of the day after. There were many chairs taken up by people that didn't even show up to the pool. We only had one issue where another family decided to come try to take our chairs and started to put their towels and bags on top of ours. It was quickly resolved and they were asked to leave (some people...). By 3-4PM, the pool water feels like bath water too. The food: We stuck to the buffet for every meal, having read many negative reviews of the specialty restaurants. Most of the reservation times that were left were closer to 9PM anyways and after spending the day at the pool, we needed food earlier than 9PM. The buffet food is repetitive (steaks, pasta, fries, salads, etc), but they also had two stations were the food changed every night. It was fun to try new things. None of us got sick in any way. Breakfast was definitely the best time to hit the buffet - so much to try! The staff at the buffet restaurant was awesome too - you never had to sit with an empty glass or cup. They were all very attentive. One note for the men...they allow tank tops for breakfast and lunch, but not for dinner, so bring a few T-shirts. Souvenirs: The resort has a few gift shops scattered throughout and the prices are relatively high. If you venture out towards the Bavara resort, there's even more shops out that way (by the spa). We decided to avoid spending an arm & a leg on souvenirs and decided to look for the flea market on the beach. If you walk out to the beach and head right, the flea market is located right where the Iberostar Grand Bavaro resort ends. You can't miss it. The vendors will hassle you, but not too much. Just tell them that you are looking and will be back. We stayed at the Majestic Colonial a few years ago and hit the flea market right outside the resort and the vendors were terrible there. They would just grab and pull you. This doesn't happen here. Other: The timeshare option - one of the staff tried to convince us to look at their timeshare option by giving us $250 of coupons. He showed us the coupons and you'd get $25 off wine, $50 off the spa, etc. Totally not worth it. We declined and weren't pressured any more. Transportation via Expedia - we booked our airport to hotel/hotel to airport transportation via Expedia as we have done many times before. Never before though, did we run into the inexperienced staff like at Iberostar Punta Cana. The rep, Jose, met with us the day after we'd arrived to set up our departure time. He started to talk to us about booking day trips through him and we declined (we'd already booked what we needed). He then told us that didn't have his calendar on him and would just take a picture of our flight info and make sure that we had our departure time the day before we left. We just needed to check the posted piece of paper at his station - it would include all the flights, including ours. We did that. Guess what? No flight info, no departure time. So I went back to find him and he gave me crap because I'd waited this long to come and find him and I wouldn't book any day trips with him. He's lucky he didn't get smacked and I'll be reporting him to Expedia directly. At the end of the day, we received our departure time only after he figured out that he had us staying at the Grand Bavaro and not the Punta Cana... So my advice? Book transportation elsewhere until Expedia can replace this clown. Airport: Arrival was no big deal - pay for and print out your tourist visa online before you leave for the DR. It'll save you an hour or so of standing in line waiting to pay for it inside the DR. Departure was terrible. You are not picked up early enough from the hotel, lines are insanely long to get your luggage checked in, and the security lines are crazy (2 out of 6 stations open).More
Good hotel,very friendly people,great food entertainment ,food,service and amazing people Yineiry ,Nixon ,Maria , yuneisyand Juan Carlos are very caring,helpful and friendly people go above and beyond to make vacation a welcoming , happy and exciting tripMore
Okay. You will read an earlier review of this resort done back in either 2009 or 2012 since, as the title says, this is our third time. Why do we keep going back to the same old place? Because we love it there! This time our group was only 9 with the youngest being 26 y.o. All had been there at least once before and nobody even thought about 'trying' another place. Briefly, what makes this place work is the incredible warmth and hospitality of the staff - they are just incredible. From the moment we walked into the lobby, we could only feel welcome! Highlights, the food, the beach, the grounds, the food, the sand, the smiles and what an incredible new Health Center! Wow!!! The building design, interior spaces, new machines, just wonderful staff, amount of classes throughout the day, the juice and fruit bar...we were there 4 out of 8 days which helped me, at least, not gain more than 6 lbs. this time around. We ate at the Maria Bonita restaurant and we had a ball. The Italian/French restaurant La Sibila was the only negative for us since the staff were cold as ice, there were too many of them and the food was beautifully plated if you want to photograph it :) It also took almost 45 minutes to get served after we ordered...really? We had no children but loved the energy of those around us...except for the brats which clearly were modelling their parents. Get over it and enjoy the vacation, this place and the hospitality of the Iberostar staff!!! We are planning another trip with more folks that want to join us because this is a treasure to share!More
This was our first visit to the Dominican Republic. The country itself was great, but we would not stay at this hotel again. It is not a bad hotel, but it was not for us. Here are the pros: 1) Beautiful beach 2) Great staff and great service 3) Strong drinks 4) No pressure to tip (although we did anyway) 5) Nice grounds Here are the cons: 1) The room- there are no ocean views. The rooms are clean but a bit run down and shabby- difinately not what I was led to believe in the pictures and descriptions. The rooms do not have their own thermostats. We could not sleep with covers because it was too warm in the room. 2) The food. We did not like the food. It was average. The restaurants were terrible. We went to the seafood restaurant and the Mexican restaurant. The seafood was way too fishy tasting. How can a hotel on an island have bad seafood? And the Mexican restaurant was chaotic and took a long time. We did not go to our 3rd reservation, but instead opted to go to the buffet. 3) I got sick for two days, and my husband and son got sick for one (stomach issues). Now- there are many reasons why we could have gotten sick, but it happened. 4) We were told 3 hours was plenty of time to get to the airport before we left- it was not! We got to our gate right as our flight was boarding (this is especially true if you fly American Airlines) Go earlier! 5) Pressure to attend the time share presentation. This is by a hotel worker, not your tour operator. They promise a lot of free stuff, but require you to bring your entire family and a credit card. Do not do it! My husband considered going, but read some online reviews and decided against it. We loved the country and had a great time overall. However, the next time we come back we will stay at a different place.More
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