Aquis Arina Sand

The Aquis Arina Sand is right on a long strip of beach, and the whole place is designed to make the most of the views. For starters, you get panoramic sea views from the hotel’s big pool, which has a huge terrace and a pool bar serving drinks. There’s also a beach bar for snacks and the Ariadne main restaurant - serving breakfast, lunch and dinner - which looks out over the water. As for the rooms, they’re really contemporary, with neutral décor and sculpted furniture, and great views of the sea. And, if you want to head out, there are a few restaurants on the beachfront.

TripAdvisor rating

Based on 605 reviews

  • Official Rating
  • 4Buildings
  • 236Rooms
  • 5Lifts
  • Floors: 5 in main building, 1 or 2 in annex buildings

All Inclusive - Here's what you get

Food

Full Board buffet meals. Weekly themed nights. Snacks 11.00-18.00. Afternoon tea 16.00-18.00. Ice-cream 10.00-21.30.

Drink

Local alcoholic beverages, soft drinks, tea and coffee 10.00-23.00.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Outdoor pool

Shared saltwater pool with parasols and sunbeds, suitable for ages 13 and above.

Ariadne buffet restaurant

A large open-plan buffet restaurant, offering a large range of foods with vegetarian options, suitable for all ages and includes kids' dining.

Hotel-run kids' club

Indoors with soft blue cushioned flooring for comfort. For 4 to 12 years.

Rooms ► View all

twin room

Twin room sleeps up to 4 with 3 adults or 2 adults and 2 children. Most rooms are in buildings set in the grounds with some located a distance from the main block.Available at a supplement. All rooms have DVD player and mini-fridge. Cots are available.

twin room

Twin room sleeps up to 4 with either 3 adults or 2 adults and 2 children - can be sold as a single. Sole occupancy available at a supplement. Most rooms are in buildings set in the grounds with some located a distance from the main block. All rooms have DVD player and mini-fridge. Cots are available.

TripAdvisor Reviews Show more reviews »

restaurant well below par

arrived home 20th September after ten day break with my wife and daughter. Good points 1) location the hotel is really quiet and directly on the lovely beach 2) lots of sunbeds around the pool and on the beach 3) the rooms we had were comfortable and clean at b but the bathrooms let the rooms down the showers were only lukewarm most of the time and were never what you could call hot 4) bar staff were cheerful and happy to oblige Bad points 1) all under one heading really RESTAURANT very basic tables and chairs, menu very repetitive, food generally warm at best, we never had a really hot meal. The table maids tried their best to cope but there never seemed to be enough of them to keep up with the need for tables. There is only one toaster in the dining room and the coffee machines were constantly breaking down and when they were working you had a job to find a cup that wasn't chipped and you often had to go looking for a cup too because they were in short supply most of the time At breakfast time if you wanted an omelette or bacon you were facing a fifteen minute wait for the one chef to cook them for you and . I have never experienced cold fried eggs thought this was because the tray had for a long time so I went back and waited for a fresh tray but that was the way they came from the kitchenMore

richard1947-10, Nottingham, United Kingdom

Mixed Bag...

Me and my boyfriend arrived back on the 19th September after spending a week in this hotel through First Choice - I'll break our review down to try and give as much information as possible! Hotel The hotel itself isn't the most attractive from the outside, but we found the room to be clean (and was cleaned every day) and inside it was tidy and nicely presented. The pool area was lovely and always kept well clean. We went mid-september so didn't have an issue finding a sunbed, which was a relief. The only issue was that on our first evening after arriving at gone midnight, we were informed food had been left for us, which was a nice gesture - unfortunately we were greeted by a cockroach scuttling across the restaurant! Our favourite part of the hotel was the beach bar, which was lovely, had better drinks and a choice of branded spirits and beers etc, instead of the cheap budget bottles used for all inclusive in the hotel. Service was great, and had none of the cheesy 'animation' music which seemed to get blasted around the pool twice a day! Unfortunately this isn't included in the all inclusive service, but if you buy a couple of drinks you can use the beautiful wicker sun loungers on the beach all day -We did this several times (and are way more comfy than the pool ones)! There are a couple of shops in the hotel that sell your essentials - but the shop just across the road is much cheaper. Like many places in Greece, there are stray animals - unfortunately there were stray cats and dogs that clearly had fleas, and one of the cats was quite mangey. Not particularly appropriate for these animals to be around young children, we were surprised the hotel staff weren't doing anything about this? Staff/Customers The staff service seemed keen to please and polite, but there was one lady who often served at the beach bar who seemed a bit harder to talk to than the rest and didn't have a very god grasp of english which made ordering drink/food difficult. The animation team were very enthusiastic (although the music choices leave a lot to be desired - "Who let the dogs out" at 3pm every day really wasn't necessary) - luckily they weren't too pushy though. The vast majority of customers at the hotel were Russian - who can be quite rude and don't understand the concept of queues! I felt that the staff catered more to the Russian clientele and therefore sometimes we struggled to find people that understood english! Food/Drink Unfortunately this is what let the holiday down for us. The breakfast choices were plentiful, decent and quite varied - although you do need to pay 1 Euro if you want a proper orange juice, other wise you had to make to with a substitute Orange squash which tastes weird - Bit daft. At breakfast there are pancakes, omelettes, fruits, breads and meats. The strange thing is that at lunch, there is nowhere to get said breads, cheeses and meat - why weren't these items available then? The main restaurant serves hot food which was too much at lunch for us; the pool bar serves pizza/chicken nuggets/kebabs/sausages (on rotation) salad/fruits and cake. At 3:30 in the pool bar, they also serve Crepes which were yummy. At dinner there was warm food in the main restaurant. There was plenty of choice but the food wasn't to the greatest standard. After a couple of days we were desperate to go out for a proper meal (which we did!). The cocktails were okay - but there were cocktails you would expect proper orange juice to be used again, not squash. Who uses Robinson's in a tequila sunrise?! (again, you had to pay extra if you wanted this!). The beer and wine were ok...but nothing special. The soda machine wasn't on in the mornings - if I want fizzy drinks for my breakfast then I should be able to - I'm on holiday! =) One thing I wanted to note is that a few people seem to mention the 'BBQ' night as being one not to miss - we disagree here! it was 15 Euros to have BBQ dinner at the pool bar accompanied by some live Greek music, which was nice - however the food was exactly the same as what would normally be served during the day, so we felt a little ripped off. There was quite a fun beach party which was at no extra cost, which I think was worth going to! Location The beach front location of this hotel is beautiful, and was honestly the saving grace of our holiday. the beach is gorgeous and water was warm and clear. Unfortunately there is not much around the hotel, a lot of run down buildings and a few tavernas. Definitely no decent bars etc for a night out. The hotel is only 10/15 minutes drive from the airport, so there is an aeroplane passing directly over roughly 20 times a day, but we didn't seem to mind this too much as its not deafening. You could tell the management here are trying hard to please, but this hotel didn't really wow us... like they were trying to make savings in every area they could; not the best impression to be given on an all inclusive holiday. Therefore we probably wouldn't come back to this hotel - between the rundown area, the mediocre food and average service. TIPS - If you do to this hotel, go to Hersonissos for a night - go the fantastic La Scala restaurant and have the lamb Kleftiko! Then go to Palm Beach Club for some fab cocktails, which gets lively and seems like it takes after your average upmarket beach bar in ibiza. Spend a few euros on drinks and use the beach bar and their sun loungers, much more comfy and peaceful!More

kaylid8, Birmingham, United Kingdom

worth the money

We spent 1 week in this hotel in the beginning of September with my wife and 1 year old son. Second room took mother in law and sister in law. By mistake of travel agency, we got rooms not close to each other, but hotel changed their room next day without any problem. Hotel has fine quiet location, just on the beach and just 10 minutes away by walking from village center. Rooms are spacious, bathroom as well, cleaned daily. Air condition was placed in top corner which is great as it is not blowing the air directly on bed. Cot for my our son was already prepared in our room. Beach is sandy, sea was warm like wellness pool. Some days were windy but speaking for ourselves, days with bigger waves were more fun :) And the wind helps you feel better during hot days. Some days sea-grass appeared on some parts but beach is wide enough to find your spot, just "behind the corner" is a place with no waves at all. You can use a large pool with salty water, which is great. We never had a problem with sunbeds, always some spare on the beach or around the pool. Food was great (I put some weight on), drinks average as it's usual in places where are for free. Staff is very friendly, both animation and waiters. Evening animation programs were great, I think everybody could find at least one day to his liking. In total, we spent a nice week in this hotel, maybe once we come back :)More

Igoriuss, Bratislava, Slovakia

This was a great place

The staff was very friendly, the food was amazing. they had pretty much everything you can think of. would recommend. They had pretty much anything nearby like the water park/bike and car rental/cave trips/ excursions and did i say the food was amazing?More

Ryan B, Methwold, United Kingdom

Average....

We spent the first week of September in Arina Sand hotel. The start wasn’t good due to the room we were checked in – details below. If you are going for a first time “all inclusive” experience, you will probably like this hotel. However being to few other 4* all inclusive hotels already, this one isn’t high in my rank. Room – We were given a bungalow which should have been a premium accommodation, but it was just horrible. The toilet seat was all scratched and looked like 30+ years old. I have not seen such a bad toilet seat in my whole life, not even in a public toilet. It was not very “inviting” to seat on. The bathroom itself looked like a ‘2* hotel’ having rust around the bath-tab (should not happened in a premium room). The second thing was the bed cover with some red stain on it, looking like blood. I asked for this to be changed as I didn’t know what was it and was disguised to even sit on it. They sent the housekeeping lady with a new bed cover, however this one had even bigger red stain. We were advised they do not have a “clean” one! (really, a 4* hotel?). The worst thing however was a stain on the floor, looking like vomits/blood, very disguissting anyways. Even though I mentioned this to the housekeeping lady, she did not clean it until the next day! The chairs and table on the terrace were rusty hence not usable. I took some pictures of the above issues. We were really unhappy with the room. I know you don’t spend much time in it, however I was horrified to touch anything as per comments above. If I don’t have such things at home, why would I pay a lot and stay in such conditions? After talking to the Thompson rep, we first were shown another bungalow, which was even worse. However we did like a room in the main building (newly renovated) which we changed for and were happy in there. Food – the quality was really good, I did not have upset tummy at all. One night we even had snails for dinner. There could have been more choice of food though for a 4* hotel. The downside was the layout of the hot buffet. We had to be in a long queue to get what we wanted. It looked like in a school canteen. Main bar – the staff was lovely and very friendly. The drinks were nice too, although in order to add more quality it would have been nice if they were decorated somehow (with orange etc). All other 4* hotel I’ve been to did that. Beach bar – the lady working behind the bar was not very pleasant. She did not give a good service. I think my local pub serves drinks nicer than her. Not a 4* hotel service whatsoever. The food was the same every day, although I liked the tea/coffee self-service. What I didn’t enjoy though were small plastic cups for drinks. I don’t have a problem with cups being plastic – understandable due to the pool area. My problem was with the size of it – 150-200ml. You do not serve beer in such small cups! Even pubs don’t serve like that. I used to work in a hotel and this is not acceptable for a 4*. All other hotels I’ve been too served drinks in big cups with nice orange etc decorations. Animation team – lovely, friendly and very funny – all of them. The only downside is that they carry on the evening shows in a separate room, whilst all the guest sit in the main bar. There were some professional shows outside the main bar and I think all the shows should be carried on there. This way all the guest would have been involved in the shows, as currently only few people attend them in the separate room. Reception - all of them very friendly and helpful. I needed to see a dentist and this was arranged for me very quickly. They all spoke good English. The beach/pool – The beach is lovely, the water was very warm – great experience. The pool was nice too and clean. The only downside were the sunbeds – the hotel does not have mattresses. Again – this was the first 4* hotel I’ve been to that did not have mattresses on the sunbeds. Apart from that – there were always some free sunbeds throughout the day. You could get pool towels from the hotel for free too. Other – there was a shop in the hotel which was convenient. The busses towards Heraklion and Agios Nicolaos go every 10-15 minutes and are very cheap. The hotel from outside does not look very good. I think if painted white would look very nice and Greek. Anyways, there are good and bad things about this hotel. It was not worth the money we paid for. We went to cheaper 4* hotels in Spain with much more higher quality than this one. Maybe if we paid less we wouldn’t moan that much as you get what you paid for – however not with this one.More

Ania H, Ipswich, England, United Kingdom

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