Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 3495 Reviews
Traveller ReviewsRanked #182 of 868 hotels in Marrakech
Traveller Rating
Excellent
1962
Very Good
873
Average
377
Poor
152
Terrible
131
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Arthur R said...
Expect terrible customer service
Travelled on 03/2024
This hotel seemed like a nice option online however I wouldnt bother booking it for a myriad of reasons. I have no idea how it achieved a 5 star rating when the hotel feels like an average 4 star (at a stretch!)
The room was boiling hot - when I went to the (rude) receptionists, they told us the hotel A/C was only turned to heat and they would not turn it to cold even though multiple guests we spoke to complained t...
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Paul R said...
Faultless and Highly Recommended. Good Value
Travelled on 03/2024
We have just returned from a 4 night stay at this hotel and I could not recommend it more highly. We booked the all inclusive option and this proved to be very successful with a good choice of meals at all servings and even an afternoon tea by the pool was included. All of the staff without exception were terrific and very helpful, everyone we met spoke good English. We travelled out of season so I can't comment on b...
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Aaron B said...
Avoid! A joke to be labelled a 5* hotel
Travelled on 03/2024
I don't usually write reviews but felt compelled to do so.
Negatives:
When checking in they ask you for a credit card. Normal enough, until they charge your card a specific amount, assuming that's the amount you will spend (£160). This became an issue when checking out. I had to repeat myself 5 times for the pending payment to be cancelled having paid for the food and drink in cash. All the while, the reception sta...
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Z285HKmarkc said...
7 night holiday in Marrakech at Kenzi Menara Palace
Travelled on 02/2024
Myself and my partner recently stayed at this hotel for 7 nights.
-I loved the location of the hotel, close to the Medina and with a regular free shuttle bus it really was very convenient to travel into the centre.
-I thought the food selection was very good, Im not normally someone who particularly enjoys buffet food but I thought the quality of the food and presentation was very good.
-The area within the hotel...
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Carolyn H said...
Noisy rooms but nice property
Travelled on 02/2024
I had read other reviews about the noise in this hotel from the night club "outside" their room and I was put in one of those rooms too! BOOMING of the base music till 2AM+ had to leave the door open as there was no AC so not much sleep. Even with the door closed you could still hear the noise. Asked to be moved to a quieter room. said they would put me by the pool but. could not do immediately as they were f...
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