This family-friendly place combines kids’ pools with gourmet dining. And the beach is just a short walk away.
Set in beautiful gardens, this hotel has the sea out front and Montana Roja in the background. There’s a small beach less than 5 minutes’ walk away and Playa Blanca is about 5 minutes’ ride in a taxi.
The hotel has 5 pools as well as kids’ pools, 1 of which has a pirate boat. Taking care of meals is a selection of buffet and à la carte places, including a poolside Italian. At night, there’s a chilled-out piano bar.
TripAdvisor Traveller Rating
Based On 4971 reviews
- Official Rating
Family holidays with added luxury
- Highly rated by you
- 20kg luggage allowance
- Family friendly
- Stylish 4 and 5-star hotels
All Inclusive - Here's what you get
Buffet meals. Snacks. Ice-cream 11.00-18.00. Italian, Asian or El Velero à la carte dining - one visit to one of these per stay - on request, limited availability.
Selected alcoholic beverages including some premium brands, soft drinks, beer and mineral water in all bars with self-service, 09.30-01.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
A luxurious spa that offers specialist massages and treatments such as facials and body wraps. Plus spa family sessions are availabe daily for 2 hours for children 4 years and over. Book beforehand to avoid disappointment.
Janubio buffet restaurant
The bigger of the two buffet restaurants, Janubio serves breakfast, lunch and dinner. There's a special kids' buffet with different themed evenings and show cooking. The chefs can cater for specific dietary requirements on request, and there's also outdoor seating.
3 kids' pools
There are three pools in total that are just for the little ones. One is for over 4s and has a pirate boat, water cannons and jets. Another is very shallow with a mushroom sprinkler. And there's a third one available too.
Rooms ► View all
double room with garden view
Double room with garden view sleeps up to four people.
superior twin room with sea view
Superior twin room with sea view sleeps 2, with Privilege Service, which includes benefits such as exclusive check-in and -out, daily newspaper, bathrobes and slippers, 1 free entry per person to the thalassotherapy centre, breakfast and à la carte dinner in El Volcan, exclusive area for lunch service in the main buffet restaurant plus access to the exclusive Privilege Lounge with free bar with branded drinks, press, TV, and internet. These rooms are not suitable for kids under 12.
TripAdvisor Traveller Reviews Show more reviews »
Good for long family stays NOT for solo travellers
I am not a person that normally stays in hotels/resorts as my normal kind of style is more like backpack, hostels...but I was looking forward to this relaxed holiday for a change (and since there seems to be not much hostels in Lanzarote). I was only going to stay one night in Playa Blanca area so I thought this would be a good choice. I got to the the reception and did my check in quickly. I mixed up my check in dates but they found me another room (for a bit more money â¬100,00 a night, but the lady gave me a nice room with sea view, so can't complaint). The room was good, clean, comfortable (mini fridge was broken though). The resort has excellent installations: Swimming pool is amazing, several restaurants, the breakfast is the best! - The down side is not really related to the hotel itself but with the experience, if you are travelling alone it can be a bit awkward and if you are not staying for long, â¬100.00/night for only one night or two is not worth it and you cannot take the full advantage (at least that is how I felt). Fellow solo travellers this is a good place but not great for us.More
Liliana D, London, United Kingdom
Nice with flaws!
We stayed from 11 June for 2 weeks. I was a tad nervous given some of the negative reports after we had booked. There was a long queue for check in and we didn't get our room until 4pm meaning a couple of hours waiting around with tired kids. We requested 2 rooms next to one another as booked with friends. This didn't happen but our room did have a beautiful sea view. The animation team work tirelessly and are what made us have a good holiday. Mini disco is usually inside because of the wind. Our kids loved it despite songs being in Spanish. Broaden their horizons I say! The problem comes after mini disco...its utter chaos with no one taking charge. The kids are cleared off the dance floor for the entertainment however they're usually running late so the kids get fractious. At some points there were children literally running wild. The bar in the entertainment room has a large queue and you barely get a drink as they're are just 2 staff on. The food was good. The tabaiba buffet was excellent with staff welcoming you and even though it's the same food as the main buffet it's better presented and tasted nicer! The large buffet is busy, loud, hot and not so friendly staff. I had a 5 month old so needed water and as we were at the far end of the complex it was a hassle to keep going back to the room but other than breakfast and lunch it was impossible to get boiled water for bottles, the staff instead said to use cold water in the microwave but I wasn't prepared to do that. The other issue is bottled water. Some bars you have to pay (Beefeater) others it's free. Very strange. The hotel should give all inclusive customers free bottled water in my opinion in the room daily. The maid service was daily and ours was fab. The beefeater pub female staff were very rude. I spent 75E on a massage with a man at the spa and it was amazing. I decided to book my husband in for a back massage. He came back disappointed as the masseur girl was busy chatting to friends and cut short his massage by half! We complained and were offered another one but it was late in the holiday and we had other plans. Did ask for a refund but it wasn't given. Dont assume you can use the other spa facilities after an expensive treatment...you have to pay extra! Not good! Cocktails are nice and the piano bar is beautiful with great entertainment and lovely views. The pools are lovely although did notice some litter around and broken glass on occasion. The salt water pool is virtually unused. The toilets are ridiculous. Just 2 in each busy public area and only 1 of each sex by the main pools meaning toilets are dirty and there are queues. The snack bar served its purpose and dished out decent food so we could avoid the buffet at lunch time. The gardens are beautiful and well maintained. My major gripe was cars and vans travelling fast around the complex. Lost count of how many times we had to grab the kids! Ridiculous and should instead have low speed carts. I spoke to a lady in the park who said lots of the kids had been sick. Sure enough the next day my little 2 year old vomited for England and Spain. The location whilst a fair way from playa blanco was beautiful. We will return to the island.More
Annafandango, Kingston-upon-Hull, United Kingdom
Half term holiday
Generally pretty good. Clean spacicious rooms - not worth going "privilege". V good foyer and pretty good staff. A slight disappointment was that there was more going on than in the newspaper-like events hand out. For example, there is a 5 or so mile seaside path for walking etc - really very nice for old and young bearing in mind that the Canaries are volcanic and the beaches therefore not great. There were bikes available - ideal but not when checking out. Old fashioned as it is, a room folder with all the usual like nearest doctor, activities, check in times etc. etc. would have easily helped - modern hotels possibly try too hard to be too modern. Restaurants pretty good but the speciality restaurants are solid but a bit hyped up. We spoke to the receptionist and for what it is worth she advised that the hotel is ?? building more blocks and restaurants and a new pool - e-mail them but it sounded like 2016 onwards. Probably the worst was the pool set up. We went in May - average temps 26 Celsius. The really big pool with the pool restaurant "floating in it" is a salt water pool as seen in a lot of pics. It was pretty cold and really salty -i dived in expecting to swim under the ship and soon exited (I don't duck out of things generally and have done a lot of scuba dives but the salt concentration was sore to the eyes). Hardly anyone uses it considering the size. The kids pirate ship pool is fair if a bit chilly. They waterfall pool is a bit chilly but OK although for what it was worth the waterfall did not work everyday. The dedicated heated pool was solid but busy. Temperatures may improve as the season goes on but to be fair we chose Lanzarote in May because as we were told it was 100k from the Sahara -shame the pools didn't realise this. Evening activities were pretty good if a bit late. Would I recommend it? Yes it was pretty good and fairly priced.More
RAlderley, Macclesfield, United Kingdom
Excellent hotel with wonderful staff. The grounds are absolutely beautiful. My boyfriend and I stayed for a week in June and went all inclusive with the privileged package. Our room/villa was gorgeous. Cleaned every day by the very hardworking house keeping time. The grounds are exceptional. The grounds keepers work extremely hard here. I can not stress how beautiful this hotel really is. The view as you walk into the reception is breath taking. The privilege restaurant has a lovely atmosphere, although it is more aimed towards those who like fine dining. My boyfriend and I ate mostly in the buffet restaurant which was lovely. Different foods everyday. Plenty of English dishes but also some Spanish and other cuisines. There is a slight walk to the beach, but there is plenty to do on sight. The only negative comment I have about this hotel is that the pool water is salt water, and there is only one heated pool. The non-heated pools are ok when your body gets used to the temperature. Overall this was the best holiday ever! The weather was great and the wind of Lanzarote was certainly welcomed from that hot sun. This is a hotel that caters for everyone. My boyfriend and I wish to return within the next five years. We wish to explore the world that little bit more, so we are hoping to visit another H10 hotel in another country soon.More
Jess L, Liverpool, England, United Kingdom
Large hotel/complex.,room ideal for us and cleaned everyday,all staff are hardworking and friendly.meal times are a little hetic due to the volume of people but the the food was excellent and plentiful,as were the drinks .Certain branded drinks included in A.I.evening entertainment great if youve got the kids,or a little more mature as the piano bar was perhaps a little to tame for us.There is a choice of three resturants on site ,But the food for me was better in the hotel but not as hetic ,more chilled out if nothing else.A choice of various outdoor pools,but unfortunatly these attracted the perennial paracites...no im not talking about the cockroaches (which i never saw one)but the type that wake early ,with numerous towels under their arm to be placed on THAT sunbed THEY must have for their holiday duration.(get a life you selfish pathetic morons)even though the hotel gives all guests a letter telling guests this should not be done,there they are,youll notice them easily enough.That said dont let this put you off its a fine hotel if perhaps to one end of the resort ,that i would recommend.More
ninjaginger2014, Manchester, United Kingdom
Things To Do► View all
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Please note that this hotel has a Tour Operator Rating of 4 in summer, 4 plus in winter.
Prices displayed in the 'top places to stay' section are the lowest prices available departing within the next 365 days. All offers are subject to very limited availability.
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