Sandos Papagayo Beach Resort

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This place has mountain views, a beach on the doorstep, and a great choice of pools and restaurants.

Locations don’t get much more dramatic than this. One side of the hotel looks out to Los Ajaches mountain range, the other has panoramic views across the Atlantic. Plus the beach is around 5 minutes away on foot.

Within the hotel grounds you’ll find 5 pools in total, a trio of big ones and 2 just for kids. And of the 5 restaurants, the French one really stands out. Activities are covered with tennis courts and hiking trails.

TripAdvisor rating

Based on 3209 reviews

  • Official Rating
  • 4Buildings
  • 7Floors
  • 488Rooms
  • 24Lifts

All Inclusive - Here's what you get

Food

Full Board buffet meals. 24-hour snacks. Dinner in the international buffet, pizzeria, Mexican or Oriental restaurants.

Drink

Unlimited local alcoholic and non-alcoholic beverages including beer, wine and spirits 10.00-23.00.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

3 outdoor pools

With towels, parasols, sunbeds and sun terrace.

International buffet restaurant

Offering breakfast, lunch, dinner with show cooking stations.

Hotel-run kids' club

For 4-12 years. Offering various games and activities.

Rooms ► View all

twin room

Twin room sleeps up to 3 adults or 2 adults and 2 children, with twin beds and a double sofa-bed. Minibar and safety deposit box at a charge. Cots are available.

twin room sea view

Twin room with sea view sleeps up to 3 adults or 2 adults and 2 children, with twin beds and a double sofa-bed. Minibar and safety deposit box at a charge. Cots are available.

TripAdvisor Reviews Show more reviews »

Great value all-inclusive family hotel!

Myself, my husband and our 3 year old son stayed here at the end of July and thought the hotel was great! For the last year we have chosen all-inclusive hotels as we have found these better value when traveling with a 3 year old who is a fussy eater! This particular hotel appealed to us as it had a number of restaurants and bars to choose from and it had excellent reviews on here - we weren't disappointed! I hate buffets and we will always eat out at least one night to make a change. At this hotel we didn't need to do this as we had the choice of the Mexican and Oriental restaurant to visit. When visiting the main buffet restaurant we always chose to sit in the Pizzeria restaurant (this was joined to the main one) as it didn't seem as busy and you could still get food from both buffet restaurants. The choice of food was great and every day we always found plenty that we liked. I particularly liked the food in the Mexican restaurant! The hotel has 5 swimming pools but we stayed by the quieter children's pool every day. We always managed to get sunbeds when we went down to the pool at 9.30am (which I don't think is particularly early!). There were still other sunbeds available until about 11am each day. There were a number of bars to visit in the evenings. We visited the Theatre for the entertainment on a few evenings which was fine, nothing special, but we preferred the Chill-out Bar which had great views and also had live music. The only negative, if I am being really picky, is that the reception staff are very unfriendly and unhelpful which only stands out as everyone else is the opposite! My husband was also a little disappointed with the daytime activities as other hotels we've stayed at this year have had tennis, football and table tennis competitions and this one didn't! Neither of these 'negatives' would stop us returning! Overall, we had a great holiday and would definitely recommend this hotel to others. We are hoping to return next year!More

EmAndDanC, Southend-on-Sea, United Kingdom

A wonderful week in Lanzarote

A really nice hotel for a 4 star. Overall the hotel has a great quality feel to it. The public areas look amazing and the shops in the hotel have a great range of goods on sale. Pools are wonderful and relaxing with loads of recliners (have to get out early to reserve them if I'm honest!) Staff are friendly and helpful. Plenty of food all day/night with lots of variety with various restaurants to choose from (deserts were a bit naff!) Lots of bars to choose from each with a different style, the cocktails were pre-mixed and wine was grim but otherwise OK. Live music on the patio provided a great way to relax in the evening overlooking the sea - classy! Our room was great, excellent sea view and very comfortable. signed up to the Sandos4U membership before going and had a free bottle of sparkling wine in the room on arrival. All in all a great stay at a wonderful resort hotel. Away from the hotel - Lovely (busy) beach at Playa Blanca (via free bus shuttle). Water sports available from the beach - a little pricey but fun to have a go. Papagayo beach (10mins walk from hotel) was lovely for snorkling - clear water and loads of fish to see around the rocks. We found it too windy to sunbath on as the sand was blowing all over you. Tried out scuba diving for the first time at the Cala Blanca diving centre in Playa Blanca and had a great intro to scuba diving. Timanfaya national park well worth a visit with the bus tour around the volcano's simply stunning! Camel ride was fun as well. We hired a car for the day from PlusCars (beware that the advertised price does not include the insurance and 'taxes') but it was a good way to get out and tour the island. Some lovely mountain villages! Visit the massive local market at Teguise on Sundays!More

lovethehighlands111, Penrith, United Kingdom

Couldn't fault it

This hotel is hard to find fault with. The many restaurants ensures that everyone is happy. Some you have to reserve places for, as they are smaller than the main buffet restaurant, like the chinese buffet. The main restaurant is definitely a cut above the average, serving champagne and orange juice in ice buckets for breakfast! There are chefs cooking in front of you and the food was always hot and fresh, with lots of variety. The pools were amazing, and huge. The staff were extremely friendly. The rooms were large and cleaned to a high standard. The down side was the beach. We love a nice sandy beach, and the hotel is on the side of a mountain. The nearest beach is a nudist beach pretty much next door as the crow flies, but it's a trek up and down a valley, taking approximately 20 minutes to walk. So we got the free shuttle bus to the main beach in Playa Blanca. There was so much to do at the hotel. The facilities were excellent. Plenty of pool tables and air hockey tables in the games room. Jacuzzis, turkish bath, tennis courts, etc. The views of Fuertaventura were lovely, we could see the whole island from our balcony. We went on a day trip, which was reasonably priced as I booked it in England. The only thing was the wind ... you are located right at the edge of the island, and quite high up, so there was no protection from the wind at all. sunbeds and lilos were flying over the boundaries into the sea below! We stayed here at Easter and apparently the wind is not as bad in the summer months. I would definitely go back to this hotel. It has been a favourite of all the family. Teenagers included. And they are hard to please!More

Diane B, Colchester, United Kingdom

Very Disappointing

It’s taken me a couple of weeks to write this review as I wanted to let the initial disappointment we felt at this hotel fade and write this review in a completely subjective way. We may have been very unlucky as most of the reviews for this hotel are excellent but I felt it only fair to let people hear of the experience we had. We were really looking forward to our family holiday and had booked, in the main, because of the great reviews on Trip Advisor. After staying there and the experience we had, I would not recommend it to anyone. We feel really let down by the hotel on some of the most basic of facilities and standards you would expect from any hotel (never mind a 4 star hotel). We are positive people and being our one and only annual family holiday which we invest a great deal of money in we couldn’t let the issues we had ruin our holiday completely, however, the amount of time we had to spend hanging about Reception to either wait on a new room or try to resolve problems is not the way we want to spend our quality time together. There were probably a lot more issues I would have complained about, however, we chose to just get on with our holiday and enjoy ourselves. Thankfully, we met some lovely people who made our holiday but this hotel should be avoided until much needed maintenance is undertaken to bring it up to required standards. I’ve stayed in many hotels over the years and have never come across the issues we had there. The bath in our room (H1034) was unusable due to numerous holes and rust stains. After having to insist that the room be changed, we were given a new room the next afternoon but that wasn’t without it’s issues (G1032). The sofa bed wasn’t made up on the first day and we noticed the mattress protector was covered in stains which we reported to Reception and asked to be changed and a new sheet put on. The new sheet was put on, however, the mattress protector wasn’t changed and so we had to ask again for this to be done. The Assistant Manager later told us that the marks on the protector were, in fact, rust marks from the sofa bed! I am horrified that the Assistant Manager seems to think that this is acceptable. The balcony furniture in both rooms we stayed in was also frayed and could have been very dangerous as the damaged plastic rattan was very sharp. We had read reviews that the rooms’ décor was dated. I agree, the décor is dated and in need of updating, however, the issues we had weren’t to do with décor but major health & safety and maintenance issues and we are absolutely disgusted that Sandos would expect any guest to use a room which was unfit for purpose as ours was. To cap it all we were locked out of our room about 5 times on one day as our key cards didn’t work. We had to go back and forward to reception each time to get a new card until we were eventually given a key. Not great at 11.00 pm with a tired 6 year old in tow. I also agree with some other reviewers that the sunbed and parasol situation is shocking, however, having been unable to get sunbeds at all on our first day – even asking the pool SOS attendant who told us there were no other beds - we resorted to getting up early to ensure that we had beds by the kids pool. The hotel definitely needs to invest in more sunbeds and parasols as they obviously don’t have enough to go round. A lot of families had to take sunbeds by the kids pool with no shade at all. One pool had chipped and cracked tiles which require urgent maintenance – especially shocking that we noticed this in the kids pool. The area around the pool was not cleaned daily which led to lots of sticky marks from spilled drinks the previous day still being there the next. Another reason for choosing this hotel was for the kids club. I took my 6 year old along on the first day, however, being cooped up in a hot room painting isn’t his idea of holiday fun so he never went back. The kids club is at the back of the hotel and this and the playground are in dire need of upgrading. There seemed to be some great activities for older children, i.e. football, table tennis etc but for kids between 5-8 years old who enjoy outdoor activities it was sadly lacking. My son ended up spending his time in the pool with us and friends he met by chance which he could have done anywhere. My son loved the inflatable slide which was put in the pool one afternoon but it was situated in the deepest part of the adult pool so something smaller and suited to younger children would have been welcome too. The food in all restaurants we tried (didn’t try the French A La Carte) was of a good standard and there was always a good enough choice. We especially enjoyed the Mexican Restaurant and the freshly made pasta and pizza in the Pizzeria. The Chill Out Bar and outside patio area at Bar Canario were lovely but, again, as we were there at one of the busiest times it was very difficult to get a seat in these areas. The children’s evening entertainment was ok but sitting in rows of seats in the ‘Theatro’ wassn’t our idea of an entertaining evening. This, of course, is down to personal choice but definitely not for us. A holiday is definitely what you make it and the weather and company we had made it great. The Sandos Papagayo Beach Resort didn’t get us off to a good start with the basic facilities you expect and we will not be back.More

Rhona W, Glasgow, United Kingdom

Amazing holiday with my 2 year old

We had an absolutely fantastic holiday, flight was ok as was the transfer not long to get to your hotel. Speedy check in rooms available immediately we was in block H which I would recommend to families especially with buggies, views overlook the pool areas or the papagayo beach area. From what I can make out all rooms have a sea view of some description. H block is next to the main reception, theatre and pool 1. My daughter ate well during our stay plenty of choice and varied for everyone. Meats, fish, egg and pancakes cooked fresh in front of you. Restaurant staff work hard considering the amount of people at the hotel. Also found the snack bar handy of my daughter slept through lunch again plenty of choice not just burgers and chips. free ice cream. Through out the day from the pool bar a bonus. Yes like most hotels you have to get up early but this is only really if u require a sunbed with an umbrella which I did having a child so young. Some people did reserve there beds all day and didn't once use them which is a bit annoying. The animation team are fantastic. They work so hard in everything they do from entertaining the children to the running of the daily activities, they greet everyone in the morning. My daughter loved joining them at the pool to do the morning dance as well as the club dance. Shows are good and varied but we particularly enjoyed the animation team shows, you can see them rehearsing everyday, they put so much effort in. We loved them. The mini disco was another big hit with my daughter who at 2 yrs old would be one of the first on stage. Thank you Ricky, jonas, and Isabel for making Mia feel so special. The rooms are lovely with very big balconies, cleaned well and beds are comfy. Beaches in playa blanca are stunning but we stayed round the pool most days for the worry free of my daughter using the baby pool with ease and also not forgetting the dancing. (couldn't miss that) Overall an amazing holiday and can't wait to return again. One suggestion would be for the mini disco to create a CD for guests to buy because I would of 100% bought one. More

Claire-mia18,

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