Sandos Papagayo Beach Resort

This place has mountain views, a beach on the doorstep, and a great choice of pools and restaurants.

Locations don’t get much more dramatic than this. One side of the hotel looks out to Los Ajaches mountain range, the other has panoramic views across the Atlantic. Plus the beach is around 10 minutes away on foot.

Within the hotel grounds you’ll find 4 pools in total, a trio of big ones and 1 just for kids. Plus, there are 4 restaurants. Activities are covered with tennis courts and hiking trails.

TripAdvisor Traveller Rating

Based On 4006 reviews

  • Official Rating
  • 4Buildings
  • 7Floors
  • 488Rooms
  • 24Lifts

All Inclusive - Here's what you get

Food

Full Board buffet meals. 24-hour snacks. Dinner in the international buffet, pizzeria, Mexican or Oriental restaurants.

Drink

Unlimited local alcoholic and non-alcoholic beverages including beer, wine and spirits 10.00-23.00.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

3 outdoor pools

With towels, parasols, sunbeds and sun terrace.

International buffet restaurant

Offering breakfast, lunch, dinner with show cooking stations.

Evening entertainment programme

Live music and shows on selected nights.

Rooms ► View all

twin room

Twin room sleeps up to 3 adults or 2 adults and 2 children, with twin beds, a double sofa-bed and a shower or bath. Minibar and safety deposit box at a charge. Cots are available.

twin room sea view

Twin room with sea view sleeps up to 3 adults or 2 adults and 2 children, with twin beds, a double sofa-bed and a bath or shower. Minibar and safety deposit box at a charge. Cots are available.

TripAdvisor Traveller Reviews Show more reviews »

Nice relaxing holiday

This is a brilliant hotel, the food is nice, weather is good, and the entertainment is brilliant! The only thing I would say is it sits on a pebbly beach (different to what I was expecting) but the beach is nice enough, and it's not far to the next sandy beaches! Also over the rear side of the hotel is hidden coves which are brilliant for exploring! They have white sand, and crystal blue clear sea within h is perfect for swimming, my advice is that you bring drinks and refreshments when visiting the little coves as there isn't a shop nearby or cafe! So be well prepared. Overall a brilliant hotel, would visit againMore

Amelia b, Nottingham, United Kingdom

"An enjoyable holiday"

hotel huge. Very clean excellent food choice/drink several pools with towels provided on asking. takes quite a while to work out the different ways to reach bars/lounges etc due to size of hotel. entertainment not in big enough room when put on by animation staff (very good what they do even though miming). lots of energy used. Luggage room could be bigger as needed for several changeovers Staff helpful Unfortunately we experienced cockroaches in our room but the other four rooms used by our family and friends did not have this problem. downside nowhere very close to walk after evening meal from hotelMore

Margaret B,

Another lovely holiday!

After coming here previously a few times we now aim to visit once a year as we enjoy it. This year it was for our main holiday, we went for 12 nights on the 14th June. Since our visit last June the improvements are great. Outside dining is lovely (we saw the early stages of construction last year, you can feel people walking though, reminded us of Jurassic Park [as we could see our drinks shaking] with the stamping footsteps!) the adults pool area is a great change and the jacuzzi for adults is very good. Refurbished rooms are really nice. We had booked Royal Elite again. Just hope the decor and rooms don't get abused by other guests over time as they will look tatty quite quickly. Our room already had a gash out of the new sink. Less storage in the wardrobe than previously as the draws have gone but we just used the shelves and just piled our underwear up. Requested more hangers (as I took 12 dresses, one for each night) and they arrived quickly. The large draw in the bathroom was massive and really useful! Last year the Elite terrace was in progress and opened a couple of weeks after we had gone home so we enjoyed that, loved sitting out there at various times of the day, plus the adults only lounge for the odd drink. We had a B block room: 520. This was the same room that we had on our first visit. We love the views from the hotel. The hotel is large but I feel everything is easy to get to. Reception was the furthest point from our room and I could trot there quickly. My husband has a gym injury and has trouble with a lot of stairs so we love the hotel and the slopes, he can trot around nicely. We had no problems with our safe or room keys this year :-) We arrived at lunchtime (we always grab a taxi at the airport) and were surprised our room was ready when we arrived at around 1pm. Bear in mind that check out is 12 (some guests will leave earlier, we checked out at 9.45 when we left) so please give the hotel time to get the room ready rather than grumble, they can't clean all the vacated rooms within minutes. I didn't expect to get our key till around 3pm or 4pm. We had packed shorts, swimwear etc at the top of our cases so we could just get changed, leave our bags in the luggage room till our room was ready, and start enjoying the hotel, so perhaps an idea for others to do if you have an early morning flight. We love the space the hotel has and the way even though many guests everyone is spaced out. You can always get a sunbed at any time on one of the terraces. Slightly annoying that beds round the adults pool are reserved for hours with nobody on them as that is the nicest area. Food has always been very good here in our opinion. I don't understand any negative comments regarding the main buffet restaurant, the selection and quality are vast. We had some lovely choices and I had delicious rabbit, chilled foods, fish, meats etc. I stay away from the desserts but do like the chocolate ice cream. We actually ate out a few times to break it up so we didn't get too much in a routine and also to see what Playa Blanca had to offer as this was our 5th visit and had only ever eaten in the hotel. One night I had a steak in the town and I wasn't impressed. The next night we used our Sandos points for a meal in the French restaurant (which is really nice) and had a much better meal. If you want to eat out once just for a change then go to the Italian place (Casale Franco) at the little centre at Playa Dorada Beach (right by the Princess Yaiza) above Burger King. The husband seemed to think there were more tasty salads and cold food at lunchtimes in the buffet this visit so he was really pleased. We both put weight on, despite trying to be sensible. I always use a small plate at lunchtime to try and eat less. Yes we are on holiday but no harm in trying to stay in our clothes! We went to the Mexican twice and on the second visit I decided to try everything as I didn't want to miss out, I was stuffed! Thursday lunchtime is still my favourite with the King prawns! They were massive this year! We still have not eaten at the Chinese. We has a look at what was on offer but were not tempted again. The best looking item were Singapore noodles seemed decent ingredients but were burnt. Perhaps a revamp is needed in some way? Add another griddle so there are two and turn it in to more of a teppanyaki style to make it a little more special? Love this hotel, it's peaceful, clean, spacious, yes it isn't right in the resort but do your research before you book. Taxis are cheap. Papagayo beaches are lovely. We spent a few hours most days over there. We also enjoy the little strip of beach outside the hotel. Time it when the tide is out and you get the sand for a few hours. The pebbles you have to walk over don't bother us as we use the steps on the far right and we still find the writing in the stones amusing. (One review moaned about the rock graffiti, I mean come on! That's a bit harsh!). Walks to the Marina, town, harbour are nice and this year we got a taxi to the Lighthouse again and walked back stopping for a few drinks and a spot of lunch. We went to Fuerteventura one day. Got a taxi to the harbour and for €24 each return we got the glass bottom boat (just has the small area they open up, not totally glass and we didn't go down there) as it was just about to depart and was cheaper than the other ferries. The booth at the front were helpful and sold us tickets and saved us money. The crossing was fun. We spent a few hours there, went on the mini train, had some refreshments and then came back. You can get the Fred Olsen or Armas ferries but they are more expensive. I am not a big drinker at home and really only drink alcohol when on holiday but do enjoy the cocktails here. In the past 9 months we have stayed at 3 hotels that are branded and the Sandos wins hands down with the drinks on offer with the normal all inclusive. Having the Elite option gives you the branded drinks which is quite nice to have and bottles plus the chilled glasses are great. If you want to do something different then book a Segway tour. (Moving Segway) They have a pull up banner near the activity board on the reception level so you could email them or just walk out the hotel to the little shopping centre nearby to book. They are shut on a Sunday but open at 9.30 for enquiries, get there sharp before they start the morning tour. We did a training session and tour for €29 each and had such a good time! Great value for money and excellent. The chaps are big on safety and look after you really well. We do it again when we return. I do feel that any niggles we have are mainly due to other guests and them being inconsiderate. Letting their children run around and scream loudly and ignore them plus then the parents make lots of noise on the Canarian terrace and Elite terrace (some families were brilliant and very behaved, it wasn't everybody) when it is such a beautiful view and calm area. We purposefully sat in the smoking area to avoid families at lunch/dinner on the outside terrace but the number of times we had prams put right next to us with the screaming child when there was not space really. Sunbed reserving as said is irritating as there is no need, just a shame that some selfish people hog the nice beds but don't use them. We surrendered our beds at times as we wanted to trot elsewhere then just got new beds when we came back elsewhere. If everybody did this it would work well. The Elite breakfast room is still a lovely start to the day and the ladies are great. Each morning before breakfast I run to Playa Blanca and back - around 6.5km, I go on my own and totally safe. I run via the road out the front of the hotel (the way the hotel bus runs and I carry on to the taxi rank by the mini roundabout where the pedestrian area starts) and come back from the town along the prom, which is beautiful, and I get back at around 8.15 after the back gate officially opens. As always the staff are very friendly and helpful. The hotel always ask if a member of staff have stood out. I find that hard to answer. Don't forget all the staff that are hidden who play a big part that make our holiday special. My/our comments: 3pm bingo is annoying as so loud above the nice calm quiet adults area, can't this be held in the outside evening area? Prams on the outside eating Terrance. There really isn't space for them.... It is set out nicely as it is. The large groups having tables reserved in the dining room made it much busier and seemed unfair on other guests when there was no room in the Italian. Be wonderful to have adults only areas for dining in some way. Check out/check in. Slightly annoying when we checked out as the process only took 30seconds but we spent a long time queuing due to people changing money, checking in, room changes and long questions, when we really needed a taxi booked and to be on our way for our flight. This is the same when checking in, anyone with a simple question has to wait ages. Separate check in desk and separate check out desk would be great. See you for our 6th visit sometime! Maybe this year, if not then in 2016!More

EssexAngelDelight, Romford, United Kingdom

Fabulous hotel, it has something for everyone.

Having booked then reading reviews we decided that we should upgrade to Royal Elite to avoid the queues etc. [You must all have read by now] I emailed the hotel who said we could upgrade on arrival for 48 euros per night per couple. We hired a car as much quicker than transfers [cost us £45 for the week, and during the whole stay having seen the Island topped up with 12 euros fuel to hand back!] Finding Papagayo was fine, finding the Hotel was a little tricky as the sat nav took us along a very bumpy dirt track but we got there and never used it again. First impressions were good, speedy check in and cava and orange juice waiting in reception if we wanted it. Initially we forgot abut the upgrade and as we made our way to the room thought we'd look and if disappointed upgrade. The room was lovely, overlooked the pool and sea [Block H] close to amenities and plenty big enough for us. There was a leaflet explaining the upgrade, filled fridge, nightly bed turn down, premium drinks, pool towels delivered daily to your room instead of collecting yourself and the private areas, and possibly a better view. We decided that we were more than happy with our lot BUT if we felt like second class citizens after going for food and drink would pay the extra. I'm glad we didn't! We never queued and there were plenty of bar areas to sit and drink in through the day and evening that you never felt stir crazy. The private areas were small and we really wouldn't have felt comfortable sitting in them anyway. Of course if you can't live without labelled drinks then this is the choice for you personally we were happy with local drinks and cocktails. We nipped to the supermarket next door and bought our own water and soft drinks for the fridge. It wasn't noisy as some people have said, even though we were next to the theatre [shows end at 11] Food was good, always plenty to choose from. We tried the Chinese restaurant which was good but limited choice and the Mexican restaurant which we both really enjoyed. Tip: we were told to book these 24 hours before, we tried but already full on the evening we originally wanted and they aren't open every night. What we should have been told was "book at least 24 hours in advance" so book when you arrive not to be disappointed. The pools are lovely and there was never an issue with finding a lounger. There was a quiet adult pool and the others have a full daily entertainment programme going on a round them. The lads organising the games were brilliant with everyone young and old alike, hats off to them for doing such a great job. The evening entertainment was varied, and some evening better than others. The Lion King production was wonderful, costumes and scenery every bit as good as the West End, only criticism was it was in Spanish but I think they alternate their shows as the next one we saw "We will rock you" was in English and also entertaining. All in all a fantastic holiday, if I had to find something negative to say it would be about the spa area. Not that it wasn't lovely [and we used it every day...except Thursdays when its closed which is a shame, I think it should be open every day] I feel that it should be a place for relaxation, but large groups of people tend to go in and get very loud and like to jump in and out of the jaccuzzis. The receptionist could of course asked them not too and for a little less noise but she chose to turn a blind eye. It was such a lovely relaxing holiday that I wish we had booked to stay longer. I need to thank two staff members - At breakfast one morning I was choking and my husbands best attempts to help me weren't working. Alfonso [restaurant manager] realised what was happening and along with another waiter attempted abdominal thrusts, between them they saved my life with their quick thinking. I didn't get to see the waiter again so if any staff member could enlighten me to his name I would be very grateful? So that just leaves the question most people ask, would you go again? Generally we try not to go to the same hotel twice but in this case .....100% yes! In fact we have just booked to go again next week, twice in 4 weeks has to give this hotel a big thumbs up from us.More

Lelren, Chester, United Kingdom

Would go again if they sort the air con !!!!

Lovely hotel with stunning views. Plenty of sunbeds, although if you want to be around the pools or on the chill out area you did need to put your towels out at 8 ish! The adults only swimming pool and Jacuzzi is great. Pool Just needs to be a little bit warmer. Food is nice and plenty of choice, the oriental and the Mexican is worth a visit once. We upgraded to the Royal Elite, we would do it again, breakfast in your own restaurant is lovely and the staff are pleasant. The private lounges and sun deck is peaceful and has branded spirits you help yourself to. The only down side was the nibbles, they are put out in the morning and are left for hours, sandwiches are curled and the cakes are hard. The whole holiday was nice and we would want to go again, the only big down side was the air con in the rooms, it wasn't cold at all, when you walked into your room it felt muggy and really warm, at night it was unbearable and difficult to sleep, we did report it twice, on our last few days they did may it a tiny bit cooler, but we had to sleep with the patio doors open, which isn't the idea!! The spa and reception staff are quite miserable but we didn't let it ruin our holiday.More

Marie K, Luton, United Kingdom

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Sandos Papagayo Beach Resort
Rated: 4.5 /5 based on 4006 customer reviews
from £433.25