As well as a pair of pools and a waterpark, this place has a top location – the beach is a couple of minutes’ walk away and a 5-minute taxi ride will land you in the centre of town.
The Lanzasur Splash Resort is in a great spot, just a 5-minute walk from Playa Flamingo Beach. But location isn’t the only draw – this place also has a waterpark within its grounds.
Bungalows here come in interconnected pairs – they're in neutral tones and have a minimalist feel to them.
TripAdvisor Traveller Rating
Based On 1415 reviews
- Official Rating
Holidays with unlimited waterpark access
- Kids' clubs at selected hotels
- Unlimited access to a first-rate waterpark
- Around-the-world destinations
- Slides to suit different ages and tastes
All Inclusive - Here's what you get
Buffet meals. Themed buffets twice a week. Snacks 10.30-18.00. Tea, coffee, cakes and pastries 16.00-17.00. Ice-cream for children 15.00-16.00.
Selected national alcoholic and non-alcoholic beverages 10.00-24.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
Younger children are well catered for here, with a section built just for them. It's full of sprays, fountains, a handful of small slides plus an octopus tipping bucket. For thrill-seekers, the AquaBowl is the place to head, and for family fun there's the leisurely Magma River.
Just so you know, some rides are not appropriate for small children and five attractions have a minimum height restriction of 120cm.
Timi World kids' club
The hotel-run kids' club provides a great range of activities for 4 to 12 year-olds.
Main outdoor pool
Get away from it all at the main pool. With sunbeds and parasols to help with that feeling of calm. Towels are happily provided for a deposit. This spacious pool is also heated in winter.
Rooms ► View all
bungalow with terrace
Styled in warm tones and modern wooden furnishings, these bungalows come with a terrace, offering that extra space outside. You'll also get a lounge area and kitchenette, for that home-from-home feel. Plus, there's Wi-Fi, a TV, and an extra bed.
bungalow with terrace
Styled in warm tones and modern wooden furnishings, these bungalows come with a terrace, offering that extra space outside. You'll also get a lounge area and kitchenette, for that home-from-home feel. Plus, there's Wi-Fi, a TV, and an extra bed.
TripAdvisor Traveller Reviews Show more reviews »
Will suit some but not for us
We went to Lanzasur with our one year old for his first holiday abroad. The best I can say is that its ok, granted we are used to attending 5* plus hotels, which clearly this is not, however I went with an open mind. First impression was good, we arrived at night and the hotel seemed to be very pleasant, however I later relaise this was just creative lighting. We had booked an upgraded room with air con. This I would say is a must. If you don't upgrade when booking it will be an extra charge when you check in, plus a â¬20 deposit for the remote. The room itself was ok, though basic it suited our purpose well. The beds were comfortable enough and we were given a cot for the boy. The kitchen area was stocked with cups, plates and glasses and there is a fridge for you to use. Now, part of the reason we booked here was the fact it was all inclusive. This should be taken loosely. Yes your food and drink is included but drinks are limited in selection but we found that there are other ways in which they get money from you. For instance, one day they were showing a film for the kids, "The Little Mermaid". To watch it though you had to pay, â¬20 for 45 mins!!!! Now the film has a run time of around 83 mins, so to watch the whole film it would cost you â¬40! that is extortionate! Not to mention having to pay for the TV and the safe. I could go on but you get the idea. The pool area was nice enough, though don't get lulled in by their clever marketing with the pictures (we did). What you think is the pool area my well be the water park, which is next to the hotel. The pools are situated in the middle of the hotel, there is a baby pool, a slightly deeper kids pool then the main pool. We always found the water to be quite cloudy and though the temperature was ok for us, it was a bit cold for our son (they are meant to be heated). He loves swimming but wouldn't spend more than 10 mins in the water (keep in mind he's 1, so older kids will find it ok). We never had a problem finding a sun lounger, though many were in a state of repair. The pool bar serves its purpose for drinks but for snacks its not great. I would suggest going into town and getting a few bits from the supermarket. The restaurant/canteen was ok. They would have various themed nights but I sometimes struggled to work out how the food matched the theme. Though certain items were really nice and tasty. The canteen is self service so keeping in mind that the dishes are mass cooked its not bad quality. The staff were very good. Friendly and we always found them to be helpful and cant fault them. The best way I think to some up a hotel is to ask the ask the question, "would I stay there again?" The answer sadly for us is no.More
Some will love, some won't - positives and negatives
I have graded this as 3 out of 5, maybe 3.5 would have been more accurate but there isn't an option. I will try to be as honest as possible on here as some of the things we didn't like may actually be positives for other people and vice versa. Please also bear in mind for 6 years during the summer we have revisited a hotel in Turkey that is very hard to match so my expectations are inflated as a result The Room - Great for us! We found the living accomodation just fine. There is a Bedroom with twin beds pushed together and just about adequate storage in the form of a double wardrobe with shelves and a few drawers, a few power points and an air conditioning system (see later reference) The Bathroom is a good size with a bath (shower above) and ours was nicely tiled and clean. The lounge/kitchen is small but cosy with an armchair,sofa, coffee table and tv on wall. overhead lighting and a lamp. in the kitchenette section is a fridge (not stocked) hob, sink and cupboards with plates and cups and glasses etc. Tv has a few english news channels As we had our 9 year old son, there was a camp bed in the lounge also which he found perfectly comfortable. All rooms are single story with a large individual patio area outside containing 1 sunlounger and a table and 2 chairs. I believe there are larger room options too but cannot comment Room Cleaning The room is cleaned 5 days in every 7 and towels and sheets replaced twice per week. We would have preferred the room cleaning 7/7 but not a major issue. Air conditioning The Aircon in the bedroom(only) is really good and quiet. It actually cools the whole apartment if you leave the door open to the lounge.We booked a room with air conditioning when we booked but it is an extra charge if you haven't done this. I believe all rooms have the capability but you either need to book a room from the outset or pay on arrival to upgrade. Either way you will be given a remote control for which you must pay a 20E deposit. Keep the receipt as I didn't and had to push to get my money back when I returned the remote. Lady was a little difficult on reception but i wouldn't go as far as saying rude. Maybe not the best impression to leave a customer on his exit from the hotel but she did return the money. I think she was just a bit stressed My advice to the hotel would be to add a bit on to the holiday total cost and have aircon as standard as it seem to be the root cuase of most complaints There is little air conditioning if at all anywhere else on site. If there is, it needs to be turned up 10 notches! The grounds/pools All pools are salt water but not overly salty If you imagine an inner circle and outer larger square. The pools, (2 smallish/medium + 1 toddler pool) shop, pool bar, reception entrance, canteen, toilets are all in the inner circle with paths going off at various intervals to the outer square. In between the 2 are, further paths branching off and all the rooms are between the inner circle and outer square. 1 path leads off to a side gate which can be used by inputting a code to exit the hotel nearer the beach / directions of the shops / playa Blanca etc. Another path leads to the water park and Timi kids club and another to mini golf The majority of activity is spent in the inner circle however with 90% of the activities you undergo being accessed from it (pools/shop/canteen/pool bar/toilets/reception At times it gets very busy in that inner area - never any issues with sunbeds but it's usually very lively and noisy The paths to the rooms etc are nicely lit at night, with trees dotted around and are kept quite clean. You may come across the odd coackroach on the paths but we never had one in the room. I think we saw 2 during our 1 week stay. Eating and drinking It is very much focussed on self service. Pool bar (maximo's) During the day, you help yourself to Beer, Fanta lemon / orange, and coke (diet, zero and full sugar options). There is also a self service coffee/tea/hot chocolate machine. You can also ask Maximo to serve you other drinks - spirits etc (some chargeable, some not) The food from this bar isn't great. From the beginning of the day to the end (c10 - 6) there are soft rolls, ham, cheese and some salad items as well as sausages and burgers. The latter are piled into a large metal container and the lid crammed on top with no presentation considered at all. You kinda wonder how long they have all been stuffed in there and they are mostly lukewarm at best yet there are often still some cooking on a spit so take those!. The cold food is kept under plastic serving hatches. At times the bread was fine, sometimes a bit stale. We kinda avoided any food from Maximos after a couple of days which is a shame as this is the only place in the complex you can get AI snacks outside the canteen opening and closing times. I would recommend the hotel maybe just give some thought to this as it would only take a little presentation and maybe more regular cooking of fewer items to make this just fine. Ice cream is available (small pots) between 3pm and 5pm but there is little discretion. At 4:56 one day I asked for a pot for my son and was told too late. I showed Maximo my phone a minute later stating 4:57 and he showed me his showing 17:01. I then pointed out it had been over a minute since I asked and he said ok and gave me a pot. I joked it off but these little things will stick in peoples minds unfortunately as for the most part Maximo was helpful and chirpy. There ISNT rubbish everywhere. Most people put their rubbish in the bins. Maximo clears up the rest left on tables quickly All drinks are in plastic. At night you can use the platic self serve or go around the bar and grab a glass. The canteen Breakfast available until 10:30 Lunch 12-30 - 14-30 ( I think(we never used it for lunch) evening meal 7pm - 9:30pm Now most will probably be fine with this but bear in mind we usually sit outside on a table by the sea wined and dined in Turkey at a 5* hotel BUT a 5* hotel; that costs the same as Lanzasur hence I can't not compare. There is one large canteen ( I use the word canteen purposely). it has fans but it gets hot and stuffy in there and at times is just chaotic. The staff work incredibly hard and cannot be faulted. Again, you help yourself to drinks which extends to self serve wine (apart from breakfast). There is a reasonable selection of food and always something to please most people I would have thought. It is just not on a par with what we are used to. The food is nice however, and I suppose you could argue, having less choice makes choosing easier. For 3* I suppose it's not too bad really but for us it was just far too manic and noisy in there. Again this may not bother some people. Again, at least at breakfast and nightime, I would suggest the hotel open up the glass doors to the pool area and have tables set outside too. This would allow people who want to eat outside the chance to do so and make the inside less busy. The section outside the canteen can easilly be separated from the main pool area to prevent breakages interfering with bare feet etc!.To an extent it kinda is separated already.The hotel did extend meal times due to how busy it was and if you go later it was much better (i.e after 8:30pm) Drinks In terms of the wine, the red was good, white not so good and rose average. The beer however was really nice. The cocktails were ok. Bas the barman is fantastic. Without him, there would be long queues. He listens to people while seving as they mull over what they want and when it comes to your turn, he has already started to prepare your drinks and he remembers what everyone drinks. He is great fun and whatever he is paid isn't enough! He is, in a word, irreplaceable! The cocktails are certainly alcoholic and Bas did make me mine with fresh orange but if you don't ask, a vodka orange for example will be made with Fanta. Coffee was strong and nice and there are a variety of tea bags on offer from scented to normal tea The Waterpark (aqua Lava) 10am - 5pm (6pm in summer) It is connected to the hotel via a gate and forms part of the overall grounds. There is no road to cross as some people have suggested. The only difference is that it is open to the public too and they access from another gate but go through the same turnstiles. wave your arm as you go to the turnstiles and they let you through if they see your wristband. Again, the pools are lightly salted and a feel cold on your feet but jump in and you find they aren't cold at all. (we went mid October). There are no sun loungers but comfy deck chairs which actually we preferred and there are plenty of them so no issues there although space to put them means it can be a maze to get from one place to another but no big deal. . There is a wave pool which is turned on for 10 mins on the hour every hour which my son loved, a centre pool (shallow) with kiddie slides and a huge barrel that fills and soaks everyone near the Octopus (in the pool) everytime it fills and tips (no over 12s including adults allowed on the Octopus or you get whistles blowing (I imagine it's ok for a adult to take a toddler on though?) There is a lazy river. you may not always get a rubber ring to go round it in but you can swim around, it's still quite shallow. Then there are some bigger slides but I still can't get my 9 year old on them (wimp :-) . they looked lots of fun. There is a 1.2m height restriction but if your child is there or thereabouts and can swim, they will be let on. No necklaces though. The lifeguards are attentive and lots of whistling to be heard. H&S is taken seriously. A bit too seriously for me but I can understand better to be over cautious. Drinks can be collected from Timi kitchen ALL DAY free of charge which is contrary to what the brochure tells you so feel free to get a drink anytime (Beer and soft) Food can be taken all day too BUT it's only free and part of the AI between 12:30 and 14:30 so be mindful of this. the prices they charge external users are quite high so you don't want to miss this slot. there are plenty of tables outside Timi kitchen to eat NOTE - you cannot enter Timi kitchen in wet clothes or even dry clothes if not wearing a top, even for a drink. I found giving my swimshorts a quick rub with the towel and donning a vest or t-shirt and some flip flops and I was ok to enter The food at the water park is much better than Maximos bar. Freshly cooked and well presented Chips / pizza, salads / pasta / sausages / burgers / deserts etc although again not on a par with what we are used to in Turkey. Bear in mind it's prepared for us but also people who are paying for it there and then so it's higher quality. Entertainment The evening entertainment is carried out inside to the right of reception next to the canteen entrance. Look they try hard but it's just not a place I wanted to be. Low Ceiling, dark, noisy, low stage, people standing in front of the act all the time, busy and really uncomfortably hot. The seats are comfy leather armchairs but too low so I found them not to my taste. Again we are used to outdoor top notch entertainment on raised stages with 2 very good shows on offer each night whilst being served by waiters so this is just not for us but a lot of people seemed to enjoy it and get involved and as i said, the hotel and Ent team worked and tried very hard to please. We chose to sit outside with a set of playing cards or go for a walk down to the shops etc Boring gits :-) Daytime entertainment I can't comment as we didn't partake but lots and lots going on and the Timi club is apparently very good. The staff are fantastic, really happy and jolly and if there is one message to take away through all of this review, it is how great most of the staff are! Location if you leave the hotel via the side gate, it's about a 5-10 minute walk to the Flamingo beach where there are a handful of shops and supermarket etc - The route there can be interupted by the most vile sewerage smells at times but only for a section of about 200 yards. It's slightly downhill going (uphill return) so for those who struggle, it's not too bad but equally you may want to take your ventolin or hire a mobility vehicle if you struggle on your feet. If you continue from the beach area a further 15 - 20 minute walk and you reach the harbour and centre of Playa Blanca is about another 5 mins from there. We carried on to the Rubicon Marina area which in total is about 3km from the hotel itself. Perfectly walkable if you like walking. A taxi there is very cheap however (I think about 3E according to some people we met. There is also a water taxi from the harbour to the marina and back and i think it even goes further than the Marina but we didn't get around to trying it. All in all we had a good time but couldn't stop comparing to where we usualy go in Turkey. Saying that I'd score that place 7 out of 5 stars so not bad Lanzasur, a few tweaks here and there and you could improve my rating but the inside of the complex including the canteen area was just not somewhere we liked being. Your staff are mostly great however!!!More
We usually holiday 4/5 star but gave it a go as it looked nice with some decent reviews and the use of waterpark. Check in was quick and easy with helpful staff who helped with any enquiry anytime , although paying for t.v remote , air con , safe , and extra wifi devices (1 wifi device for free ) is very strange . Food was good , occasionally very good , occasionally not so good one chef gave my wife attitude at breakfast for putting tongs in tray with the pancakes even though thats where she picked them up from !! But when my daughter spilled a drink 2 staff swiftly cleaned it with smiles on their faces !! Waterpark was good with good quality food but only avaible during restricted times and a female serving staff there we saw being rather rude to guests including 3 members of our party of 7 ! Pool areas were good and clean with nice pools but sunbeds were mostly worn some even mouldy and broken . Pool bar is a joke and parts of the day wouldnt have a barman so if you wanted spirits you couldnt get them , likewise cocktails which you have to pay for extra although maximo did a seperate area one day making cocktails the guests loved it although like i say you had to buy them !!! And icecream is only avaible for a short while each day !!! The snacks avaible from poolbar i wouldnt feed to my dog . The evening entertainment was usual kids disco , stamina of the girls was amazing and the kids loved it !! The mowtown night was pretty good but the 'magician' didnt even fool my 5 year old daughter ... we only saw these shows because unless you had eaten dinner and sat down for 7pm you couldnt get a seat and with no aircon and nowhere near enough seating and the main resort a good 30 minute walk away going back to bungalows with a few shop bought drinks was more enjoyable , but a big shout to bas on the the evening bar working his backside off on his own , not his fault queue to get spirits or cocktails would often be 10 or so people deep but he was always smiling and fun !!! The strangest thing i found was the lack of availble water , you have to pay for bottles or drink the tepid stuff out the machines ... even though we arrived late no free bottles in our fridge , that is a new one on me !!! Did i enjoy my holiday ...? yes Would i go back ...? No chance The lanzasuar has the potential to be brilliant but like i say its too 50/50 more like 70/30 for me bad outweighing the good im afraid and with the holiday in the 4star price bracket i expected better and not to be constantly handing over cash at an 'all inclusive' resort ! More
My sister and I stayed here for a week in early October, and had an absolutely lovely time. We were a bit nervous after reading some of the reviews, but took the plunge and went for it and were glad we did. The main aim of our trip was to relax in the sun with a book, and this place was perfect for it. I'll break down my review into categories, to hopefully make it easier to read and help others make decisions about whether or not to give it a try! Check in and villa: Upon arrival - about 5pm - check in was very easy and quick. We were a bit disappointed to find the included WiFi was only valid on one device, but paid 25E to add a second device for the week. We found our villa with absolutely no trouble. The villa was nothing fancy, but clean and tidy and we weren't really going to spend too much time in it anyway. Air conditioning is an extra we didn't choose, and at the time we were going ended up not needing it anyway. Beds were comfortable, shower was easy to use and functional, and the lounge area provided a nice place to relax. Food: I suppose the food could get a bit repetitive if you like a lot of variety, but we found there was enough to choose from and it was all delicious. Our main issue was that my sister is coeliac, but we found this to not be an issue at all. From our first night a big thank you has to go Juan the chef, who took my sister through all the options and explained what she could eat and what not. Turned out there was also plenty of options she could order as well - gluten free bread, pasta, pizza or even chocolate for the chocolate fountain nights. After that it was easy to figure out as everything was labelled with the allergens the food contained - we only had a hiccup with the chips. Turns out one type contains gluten and another doesn't, but the same sign is kept for both. This did make my sister fairly ill for a day or so, but other than that there was no issue, and we really enjoyed all the food. Various meats in sauces, rice dishes, pasta dishes, various salads, and a lovely range of meats and veg from the grill! Pool and sunbeds: At least at the time of year we went, we had absolutely no issue getting sunbeds no matter what time of the day we went down. We could even move round the pool to follow the sun. The pools were fairly chilly, but it was more refreshing than too cold! Aqualava: We visited the water park twice during our visit and had a great time each visit. The slides were great fun - the AquaBowl luckily not nearly as terrifying as it looked - and we loved the Lazy River, which was actually pretty warm! Staff: Every member of staff we encountered was absolutely lovely. Bar staff, waiters, chefs, the Animation team - who we didn't do much with being as how we were 19 & 23 and feeling very lazy, but were lovely regardless - and the photographers. Thank you to the photographers, whose names we unfortunately didn't get, but who got some lovely photos of us, and even gave us a bit of a photoshoot by the pool one evening. Beach & Playa Blanca: Playa Blanca we only saw what was on the promenade opposite and just along from the beach, and it was about what you'd expect from a tourist resort - lots of touristy shops and restaurants, so seemed like plenty of choice if you did eat out. The beach was a lovely little calm cove, with sunbeds at one end. My sister and I tried snorkeling twice, and I would recommended going in the morning if you want to see fish! The time we tried in the late afternoon the water had been disturbed quite a bit and it was very murky, so you couldn't see a thing underwater. But in the morning there were plenty of fish to see! Will just say though that if you walk out of the front of the hotel and round to the beach we walked through past an area that smelt quite badly of sewage, but we didn't smell that in the hotel grounds. Entertainment: We didn't really join in with too much of the entertainment, but there was plenty to choose from! Bingo, darts, mini golf, finger bowling... Lots happening throughout the day. In the evening there was a mini disco for the children followed by the main entertainment. We particularly enjoyed the parrot show and one of the magician acts! Overall: We had a brilliant time and would happily go back. Food was delicious, staff were lovely, everywhere was clean and tidy. Sunbeds were easy to get, pools were refreshing and the water park was good fun. If you were going with children it seemed there were plenty of activities to keep them entertained. As girls who were looking for nothing more than to relax in the sun with no cares about finding food or drink and maybe watching a show or two, it was perfect.More
Great for a 3 star hotel
My title sounds pretentious, sorry. Only gave it a TripAdvisor 3 out of 5 as, on reflection, the holiday was expensive for a 3 star hotel. Does that matter when reviewing? To me, yes. Maybe it was because of the water park next door which is free to you as a guest at this hotel. You can eat for free there too. 1st class animation team, not British but mixed Europeans. Special mention to each and every one of them, particularly Paulina, Hermes and Marco, thanks guys ð. Might not be there any more? Changed rooms after two nights as our 1st didn't have aircon which was unacceptable in the heat of the summer. The Bungalows would be cramped if you were catering in them but all inclusive meant they were only sleeping pods. GREAT FOOD, but got to be honest and tell you one of us, me, had a dodgy tummy one night as did some of animation team and of course others, but nothing too serious thankfully. We narrowed it down to that nights show cooking but it was a one off. Entertainment and stage area really needs an aircon upgrade but the entertainment itself was fine. The German bartender was a machine, he worked every night with no help and as fast as he could but the hotel need to address relying on him alone. Even he couldn't manage the queue some nights. God knows what they'd do without him! Pay him twice what you currently are, he's worth it! Some of his concoctions were lethal, many a sore head, that's my fault though. But seriously the drinks were generally good but with some rough'ish local stuff too. Good mix of European guests, which I like. We won't return but never do. (never say never) Worth a punt! But only if the price was more the usual for a 3 star.More
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