This hotel has the perfect family set-up, with pools, activities and a trio of restaurants, plus extras like a cinema and bowling alley. The beach is in easy reach, too.
The focus falls on the pools at this place – there’s an activity one, a quiet number with Balinese beds, and a waterslide pool. There’s loads on dry land, too – like kids’ clubs, sports and an Aerial Adventure course.
There’s a black-sand beach 10 minutes’ walk away. Back at base, you’ve got a handful of restaurants, a plush spa and a packed line-up of evening entertainment.
Based on 485 reviews
- Official Rating
- Floors: 2 or 3, depending on block
The ultimate family holiday
- Clubs for 0 to 11 year olds, run to UK standards
- Meet-and-greets with the Widgets
- Expert-run swim, stage and football academies
- Outdoor activities including archery, Water Walkerz and raft-building
- Child-friendly buffets and at least 2 à la carte restaurants
- 'HV Live' entertainment, exclusive to Holiday Villages
Park Entry Offer
Free entry for kids to Loro Parque - no transport provided.
All Inclusive - Here's what you get
Full Board buffet meals. Snacks. Ice-cream 10.00-17.00.
Local alcoholic drinks and soft drinks, until 24.00. Minibar in room with soft drinks and beer.
Sports and Activities
All are included except where indicated.
Facilities► View all
First Choice Kids' Clubs
There’s clubs for all ages with our crèche, Little Stars for 3 to 5s, Super Stars for 6 to 8s, Mega Stars for 9 to 11s, and Escape - strictly for the over-12s. Some clubs have a Nintendo Wii™, some organise sports and quizzes, while others have just-plain-bonkers stuff like Water Walkerz.
3 outdoor pools
With sunbeds and parasols.
Our First Choice team have put together a cast of highly trained entertainers, offering an exciting and diverse range of shows, fun and activities. The programme includes themed and party nights, pop shows, bingo, kids' entertainment, cabaret and colourful shows.
Rooms ► View all
limited sea view suite
Limited sea view suite sleeps up to 4 adults with a twin bedroom, a sofa-bed in the living area and 2 satellite TVs. Safe available at a charge. Splendid Service is available at a supplement and includes a daily newspaper, daily turndown service, in-room tea and coffee facilities, fruit and sparkling wine on arrival, bathrobes, slippers, pillow menu, 20% discount on bathrobes, free Wi-Fi, 1 Termo Ludic water circuit at the spa, exclusive dining area, daily dinner in the theme restaurant and late check-out, subject to availability.
Suites sleeps up to 5 with a twin bedroom, a sofa-bed in the living area and 2 satellite TVs. Safe available at a charge. Splendid Service is available at a supplement and includes a daily newspaper, daily turndown service, in-room tea and coffee facilities, fruit and sparkling wine on arrival, bathrobes, slippers, pillow menu, 20% discount on bathrobes, free Wi-Fi, 1 Termo Ludic water circuit at the spa, exclusive dining area, daily dinner in the theme restaurant and late check-out, subject to availability.
TripAdvisor Reviews Show more reviews »
Brilliant hotel, staff and facilities, Food was good and more importantly so was the wine. First choice team where great just a shame the hotel entertainment sometimes over ran it. Enjoyed our holiday but would not go back again as we felt it was to big a complex for us, we prefer something smaller.More
Heather C, Leeds, United Kingdom
Won't be going back!
On booking this holiday for my 5 year old daughter and I, I emailed the hotel directly to book a late check out as our return flight was at 21:15. I was told that this was fine and to ask on check in. When checking in I mentioned the late check out and was told as it was late at night to return in the morning to book it. I returned first thing the next morning and was told that unfortunately the late check outs where now all booked up - how I am unsure. I was assured that on the day of our departure we would have access to a curtesy room for 30 minutes to enable us to shower. When asking to use this room on our departure day I was told that unfortunately the room is now un available as they had filled it with holiday makers but that we could use the pool showers before we left!! The state of these showers were appalling - I would not have showered my dog in them let alone my daughter! The general up keep of the hotel is shabby and dated. It proved difficult to get a sunbed unless you get up at 6 o clock - luckily I do, however, each morning when trying to relax I was mithered by an intrusive Spanish cleaner, he would seek us out wherever we were sat an bombard us with Spanish - whilst perching himself on the bottom of our sunbed. Quite daunting for a woman travelling alone with a 5 year old. The complex itself in very big and whilst I understand that catering for this many people would be difficult, the quality of food was poor. Good variety but poor quality. Usually cold / undercooked. The suite we stayed in was ok apart from the ants. On the plus side, the entertainment, both English and Spanish was brilliant. My daughter loved the kids club and wanted to go there all the time. I chose this hotel after staying in Holiday Village Aliathon, Cyprus which was fantastic, unfortunately I was disappointed.More
Stayed June 2014 lovely experience! Would recommend it!
We stayed here June 2014 as a family of 2 adults a 3 yr old girl and a 4 yr old boy (11 nightsand having stayed at another holiday village (Menorca) we found this to be a lot bigger and much more international - not a bad thing just different! Rooms: Sofa beds were truly awful even complained twice but was told there is nothing they could do i even had to resort to going into my 3 yr old's bed to try and get some sleep after a week and cleaning was sporadic in whether it actually was clean after they had been! But the view was amazing absolutely beautiful! Nice to have the kids in a separate bedroom too. Food: Breakfast was fab but chaos if you left it after 8.30! But this isn't a reflection of anything negative just what a large international hotel brings with it sheer numbers. I put on loads of weight mainly due to the fabulous omelette station, churros and pancakes with chocolate sauce! Nice touches to try and keep things different every day, which is hard to do with breakfast, but they did try even having cava a couple of mornings! Lunch: For us as a family with young kids this was a brilliant meal obviously different things everyday but always had jacket potatoes with plain peas, sweetcorn and little squares of plain ham which was great for the kids! Lots of pork on everyday but for 'grown ups' it was still lovely! We did the BBQ a couple of times which was fantastic the paella was lovely great big prawns and loads of mussels, the meat kebabs with a fab chunky salsa with little pitta breads great! Dinner Evening buffets were lovely could have done with providing some plainer vegetables for children as a lot if the food was gorgeous just often dressed. Liked being given a bottle of wine which you could take with you if you didn't finish it! Lovely bottle of rose, red ok as was the white. We on,y visited one a la carte as with kids the buffet options suited us best but the one we did go to was lovely although slow to be served = lots of ipads on the go to placate the kids all around the restaurants! On reflection i am not sure they were necessarily slow just compared to the instant buffet it seemed slower! Picnic: We had a picnic to go to aqualand = great! For our family we had 4 sandwiches (2 plain cheese and ham and 2 vegetarian more fancy ones!) fruit, 2 bottles if water, 2 cartoon of juice, biscuits with choc sauce or jam, yogurts. Fine especially for free (or well included in AI!) Pools: Fab! Cant fault them little heated too which was nice kids would have stayed in them all day everyday! We only did two pools as the one by the BBQ was too deep for my two but we were happy with this as the two pools were nearer our hotel room! Drinks: Coffee is great from the havana bar (not the self service machines ask at the bar they have proper coffee made from fresh beans) hot chocolate from the havana bar great too again ask at the bar you get whipped cream ....! Cocktails ok vey drinkable! If you get your drinks from the havana bar when watching i five you get proper wine glasses rather than plastic which is nicer. Kids clubs: First choice = great as usual cant fault it....although my youngest wouldn't go in! My boy did and he really enjoyed it! Dont rule out the hotel run one though they have the luby club which my youngest loved! But you could stay with them... They did cookie making, pony riding at 3.00 on a saturday, pirate days and all spoke excellent english! Free t-shirts and hats as well similar to first choice! In summary we found you got much bette service (markedly so by waiters, barmen & BBQ man!) if you try a little spanish luckily i have bit and was able to hold a (albeit broken!) conversation with staff which they really appreciated and the service was much better and delivered in a much more friendly manner! Including happily giving over a bottle of cava to take to my room a few times! This is a massive hotel so prepare for that really and you wont go wrong! Go to the harbour and do dolphin watching which was great, we went to aqualand which was amazing! Feel free to ask me anything! And enjoy! Oohhhh if you can fit a mattress topper in do it!More
Libby R, Derby, United Kingdom
Busy but Brilliant
I will start by thanking the hotel reservations team. In 30 years of adult holidays I don't think I have ever had a special request granted. Here I asked for 2 things by emailing the hotel direct - a split level room and diet coke in the room fridge rather than standard coke (my husband is diabetic). They sorted both of them. These started our holiday on the right footing, so thank you. This hotel is effectively carved into the mountain side at different levels. There are lots of steps, slopes and lifts. The grounds are immaculate and there's always someone cleaning or fixing things. When you arrive you are given a ticket for a free spa session for adults only. The downside is that it's only valid for 2 days. Frankly this is nowhere near enough time to organise your kids in a club activity to coincide with your spa session - particularly if you arrive on a Friday like we did. So I can only conclude that this is a ploy to ensure its difficult for you to use it in the 2 days and that you will pay 22â¬ each to use it another time. The voucher should be valid for the duration of your stay. Our split level room worked well for us as we were on 2 floors but is not ideal if you have young children as there is a hard marble staircase with no stairgate. We also had a bathroom on each floor which was superb and avoided the usual military precision operation to get everyone showered and ready for dinner in less than 4 hours. Wifi - as sad as it is this was a selling point for a holiday for us. It is advertised as free but the lady at the desk in reception will tell you it's only an hour free per day. A chat with the rep will determine that it is in fact free all day but only one device per room. You are required to log off of one device and login with another and share it. The rep obviously sensed my disapproval and told me to tell reception I needed 2 codes. They did it without question. I only managed to get it in my room or at the quiet pool though. There are 2 main pools. One with activities and music and one without. With the exception of a couple of small toddler pools they are all 1.35m deep or deeper. No shallow parts. Our 8 year old son could not touch the bottom so although he is a confident swimmer, it became a cling-fest when we were in the pool together. The main busy pool allows inflatables which will inevitably help with this problem. The usual sunbed circus exists here. Apparently by the busy pool people are out in the small hours to set up camp. We stayed by the quiet pool and had no problems getting a choice of beds after 9am. The 2nd week (last week of August) there were rows of beds available most of the day. If you did arrive and there was no bed for you the lifeguard was pretty good at helping you find one by removing towels - I don't think this happened in the busy pool though. Apparently people or turning up until after 1pm after reserving beds in the middle of the night was common. The entertainment team and activities are superb. In the day there are a plethora of activities for kids of all ages. There are 30 first choice staff based here so there's LOADS going on day and night. Compared to previous rubbish we have endured, it was exceptionally good. The main First Choice outdoor stage had stuff going on from the kids singalong from 7pm right up to 10pm. The indoor area was often started with hotel/Spanish entertainments but at 10pm there were shows or tribute acts. Beatles night, Queen tribute, Greece film hits were all popular. Be warned - it's a stampede to get a seat! With hindsight I might have asked for my son (who's 8) to join the older kids club. He's a bit old for archery with Robin Hood and would have preferred to do some of the older activities - so he didn't do as much as he might have. They also need more high ropes slots/sessions - there just aren't enough for the demand. When the rep tells you it's only a 20 minute walk to the harbour don't be fooled. They obviously have only timed Usain Bolt - not a family with 2 moaning kids. The walk down is pleasant enough and took about 45 minutes (including moaning and tantrum delays, and asking for directions, twice). It's downhill on the way so predictably the kids downright refused to walk back up. There is a taxi rank at the bottom and we got a taxi back us for a bargain 5â¬ for 8 of us in a minibus. We gave him 10â¬ - worth every single euro! There are a few shops and bars there and lots of boat operators down there. Apparently you can more than half the tour operator costs for many of their boat trips - you just have to organise it yourself. Food & Drink - I can honestly say I cannot fault this at all. We gorged on giant king prawns, good roast meats, fresh cooked paella, breakfast choices I could never imagine (including cava and caviar one morning), lovely fresh baked bread, pasta's, fresh fruit, cheeses, ice creams and chocolate fountain on a Thursday! We endured endless filet steak on Mediterranean night - what a drag! They are catering for several nationalities so some of the choices were frankly weird but it turned out that some of them actually tasted great. Usual kids selection every meal for those who come away to eat nuggets and chips. There's a snack bar by the quiet pool which serves until 5pm where you can get what I summarise as 'yellow' food - i.e fried. They also have the daily BBQ and fresh paella here. I witnessed the chef here grabbing handfuls of the biggest king prawns I have ever seen and throwing them in the seafood paella. It is delicious. My only suggestion is to remove the meat from the evening veggie selection (e.g carrots with ham). I would imagine a vegetarian would spend a lot of time picking out the meat. Drinks are good. Soft ones mostly on tap so you help yourself. 6 flavours of slush also on tap as is lager, sangria and red, white and rose wine. Some of the bars could benefit from more staff at peak times. My biggest complaint relates to the games/arcade room. There are signs up which basically say that the hotel bears no responsibility if you put money in and it doesn't work. Well, sorry, they DO need to take responsibility. Someone is raking a massive profit from crying kids and annoyed parents. My son also said that after something like 11pm the machines all stop working but will still take your money - although this is unverified, we wasted more than 10â¬ with this scam. Double that for money generally wasted on things that didn't work - like bowling. My top tips:- 1) Check the safe to see if it's working first before you part with your 2.50â¬ per day. Ours worked without payment. For what we paid for our holiday this should be free for all in my opinion so I don't feel bad. 2) Unless you MUST have a sea view - don't pay extra for it. I can't imagine any of them don't have a view of the sea. 3) Save your luggage allowance and hire pool towels from the hotel. 15â¬ each deposit and you can change them every other day 4) You probably won't want to come here if you don't have kids 5) If you are intending to use the high ropes or sports clubs or facilities make sure you bring appropriate footwear. Apparently flip flops are not appropriate - even if they are sparkly! 6) Sometimes food could be warmer but there are microwaves to use. I challenge you to get the cheese to melt though - none of it does! 6) Remember - "man, you look good in speedos" said no-one, ... ever. I hope this helps. We are booked for Ibiza next year and will compare but yes, we would go back here.More
Great Holiday, Great Hotel
As you can tell by the heading, my family and I (wife and 2 boys aged 9 and 7) were very impressed with the Holiday Village having spent 14 nights there at the start of July. Check in was very smooth and we were taken to our room very quickly and without fuss. Our room was of a very good standard and our first impression was that the internet and brochure pictures did not do it justice. We found our room clean, spacious and with lots of cupboard space. We were in Room F304 which was described as a part sea view but to be fair was excellent. The A la carte Restaurants were decent enough and although not always real high quality food, there was always a good choice. The system they had of rotating between the 2 rooms worked really well and as a result there were no queues. The 2 specialty restaurants were good - we thought the grill was better. The Pool bar wasnt great in our view to be honest and we didnt stop there too often -although some friends we met thought the grill section was great Drinks were decent and unlike other all inclusive hotels the drinks did not feel watered down. Quite the opposite actually!!!! The pools were great - not cold or too busy. One thing to note was is the depth of the pools (1m 30 cm) can be a problem for younger kids. Lots of activities for kids. My oldest used the kids clubs almost every day whilst the youngest went to the football academy (eur 12 per session). Both were well run with Steve & Brett in the football academy and Howard really good and enthusiastic with the kids. Nightime entertainment was fine. The First Choice stage was decent enough with the quizzes and some of the shows whilst not West End level was ok. The hotel entertainment was however really good with highlights the Beatles show and the Charity night (joint with First Choice). Hotel staff were helpful enough whenever we needed anything although we did have someone turn up at midnight to fix a chair!!! A couple negatives The Playa de la Arena resort is quite limited Sun Beds - having to get up at 6am to get a sun bed wasnt ideal and maybe hotel need to be stricter on that. The main issue that we had was something beyond the control of the hotel and that was the local festival in the town which had music blaring from a tannoy system until 4am. We had this for about 5 or 6 nights of the holiday and although our kids managed to sleep through it , it often woke my wife and I. First Choice reps told us at the welcome meeting that it is always in July but they dont know exactly when it is until a few days before. There were a number of complaints to the reps from families and it is certainly something to bear in mind if going in July However it didn't spoil what was a very good holiday and I would say its the best all inclusive that we have been to (last 2 were Rubicon Palace Lanzarotte) and VIVA holiday village Majorca) Would definitely go backMore
Things To Do► View all
With this twin ticket you'll get entry to two of Tenerife's most exciting attractions - Siam Park and Loro Parque. You’re…View details »
Items marked with * incur extra charges which are payable locally
The Holiday Village programme runs between May and October. The remainder of the year this hotel operates as the Luabay Costa Los Gigantes. Please see Holiday Villages in the A-Z Guide for more information.
Prices displayed in the 'top places to stay' section are the lowest prices available departing within the next 365 days. All offers are subject to very limited availability.
All prices shown are updated once every morning and therefore could change at any time during the day. All prices shown are per person and are based on 2 adults sharing unless otherwise stated. When selecting an offer you will be asked to enter in the number of adults and children travelling, the applicable price will then be displayed based on your chosen party size.
All offers are subject to availability. First Choice reserves the right to withdraw these offers at any time and without notice. For full booking terms and conditions please click here