This hotel has the perfect family set-up, with pools, activities and a trio of restaurants, plus extras like a cinema and bowling alley. The beach is in easy reach, too.
The focus falls on the pools at this place – there’s an activity one, a quiet number with Balinese beds*, and a waterslide pool. There’s loads on dry land, too – like kids’ clubs, sports and an Aerial Adventure course.
There’s a black-sand beach 10 minutes’ walk away. Back at base, you’ve got a handful of restaurants, a plush spa and a packed line-up of evening entertainment.
TripAdvisor Traveller Rating
Based On 785 reviews
- Official Rating
- Floors: 2 or 3
The ultimate action-packed holiday
- Aerial Adventure high ropes courses
- Clubs for 0 to 11 year olds, run to UK standards
- Meet-and-greets with the Widgets
- Expert-run swim, stage and football academies
- Outdoor activities including archery, Water Walkerz and raft-building
- Child-friendly buffets and at least 2 à la carte restaurants
Park Entry Offer
Free entry for kids to Loro Parque - no transport provided.
All Inclusive - Here's what you get
Full Board buffet meals. Snacks. Ice-cream 10.00-17.00.
Local alcoholic drinks and soft drinks, until 24.00. Minibar in room with soft drinks and beer.
Sports and Activities
All are included except where indicated.
Facilities► View all
First Choice Kids' Clubs
This Holiday Village has a First Choice Kids’ Club that’s split into age groups. There’s Little Stars for 3 to 5 year olds, Super Stars for 6 to 8s and Mega Stars for 9 to 11s. They’re open 7 days a week and most activities are completely free. There’s also a Twinkle Stars crèche manned by qualified UK staff.
3 outdoor pools
With sunbeds and parasols.
Our First Choice team have put together a cast of highly trained entertainers, offering an exciting and diverse range of shows, fun and activities. The programme includes themed and party nights, pop shows, bingo, kids' entertainment, cabaret and colourful shows.
Rooms ► View all
suite with limited sea view and balcony or terrace
These twin-bedroom suites are light and tastefully decorated and come with a limited sea view. And there's another 2 extra beds in the bedroom. As well as air-conditioning, a TV, bath, shower, bathrobes and slippers are provided.
superior suite with limited sea view and balcony or terrace
This superior suite is smart and modern with comfortable furnishings. You'll be able to access Wi-Fi* from your room so you can stay connected - you'll also have a minibar, a TV and bathrobes and slippers for all th family. These suites also feature children's bedding, a highchair, changer, step stool, children's amenities and shampoo, a minibar with a welcome pack of yogurts, juices and snacks, a Playstation® and a special children's gift on arrival.
TripAdvisor Traveller Reviews Show more reviews »
We've been to this hotel before and thought it the bees knees - but not this time. The food is good but the dining experience was awful - quite unbearable. The dining room is unbearably noisy and hot. It is also not self service for drinks and almost impossible to get the attention of the waiters/waitresses. No option to eat outdoors - a dozen tables on the terrace but always full with people standing waiting for you to finish your meal. Have to pay to use the wifi and the room safe and the indoor pool and trampolines.The noise around the pools and the behaviour of some families is not fitting for a four star hotel. Plastic food plates and cups left behind (when there are plenty of bins) full of uneaten food, kept getting blown into the pools - disgusting. Numerous sunbeds broken from clinically obese guests. On several days saw fat people beached on sunbeds needing assistance to get to their feet - unbelievable. The notion that the hotel has a quiet pool is a joke - this is a hotel for noisy families only. Like several hundred others last year, five of our party was struck down with cryptosporidium. - which was confirmed upon our return. Our bedroom smelled like a gastro-ward for the last two days of our holiday. The hotel called out the local doctor who never mentioned the establishment had a major crypto problem. One member of our party came off the plane and was admitted to hospital for seven days upon our return. We notified First Choice/Thomsons but two months they still have done nothing other than to ask to see our test results. The pools were all drained over December and the filters changed. Don't know if there have been any more problems since then. Of course, hotel is still denying it has a problem. This hotel used to be good and still has its loyal client base, but it is going downmarket under the new management and I would not recommend it to anyone with higher standards of hygiene and behaviour. Won't be back.More
Crying children morning noon and night
this is the second year we have stayed here last year being completely different to this years experience, the 2 visits could not have been more different. This is a very large hotel with a spacious terraces with views over La gomera and to the cliffs at Los Gigantes and two/ three large swimming pools heated in winter. The food was plentiful and on the whole good, but these places just do not understand bacon serving up reconstituted stuff most mornings, with occasional real bacon. Bratwurst type german sausage again from re constituted meat or English fatty greasy sausage for breakfast. Plenty of food for people who eat cheese and salami and salad for breakfast. This could be washed down with dilute squash and some particularly bad coffee. All breakfasts and evening meals are served In the canteen this has got to be just the noisiest place ever, vast rooms with central feeding stuffs on offer, no table cloths, not even paper ones, little,room division though 4 sections were seated by the staff to optimise space, this system magnified the noise of scraping plates the issue of more eating utensils, and the clearing of more plates by staff very close by. So imagine once all this noise is going on add to this screaming and crying babies, people shouting, people talking as is normal, the whole lot amounted to an ear splitting event. The food stations were looked after well by staff but the amount of people always lead to a chaos at food collection. So bad was it that we ate out 5 nights out of ten, we tried different times to eat but it made no difference.There are some good resturants and places to eat in the village the most expensive being about 40 euro for 2 steaks and sweets a couple of drinks each Iam sure the children when not crying and screeching, and I mean screeching uncontrollably had a great time, I noticed along with organised events children were allowed to create their own games, the best one was chucking the garden contents around the swimming pool area, both soil and volcanic grit, were ideal, as for this, and the parents during this 15 mins of gardening no where to be seen, so I can imagine they too enjoyed their holidays sunbathing knowing their kids are fully entertained and safe. 2 out of three life guards allowed ball games and inflatables in the quiet pool , that is a joke too how can you have a quiet pool with screaming kids and children everywhere. The childs pool was ideal for children and those with nappies best confined to this, but no some parents reckoned their children in nappies need the adult pool too. The hotel is being ruined by staff not enforcing the rules, and parents being just so irresponsible with their children. One family who spent 2 days throwing a ball about in the quiet pool shouting to all, excuse me can you get my ball, back, one of the parents shouted to another women, you do not wanna go down the other pool it is too noisy, -oh the irony. Great hotel for noise loving don't give a damn about anyone else families but for normal folk perhaps best stay away. Please note there was some dear little children there but these were not so noticeable.More
Winter break with family.
This was our 9th winter visit here,its changed slightly as the noise level seemed to have doubled. However its still a great place to stay if you dont mind a bit of daytime children playing noise. We booked the balenise day beds on the family days these cost around 30 euro a day these were really nice and value for money with cava and fruit delivered to our beds twice a day.Also the stunning views and sunsets were superb. I would like to add though that the beds would be more tranquil if the quiet pool was actually quiet,as the beds are located atthe back of this pool. ****Really,hotel managment im sure you can arrange for this pool to go back to its original purpose of being a quiet pool.**** The food was ok,lunch outside by the snackbar was our favorite meal having freshly cooked food paella,pork and koftas with salad were a favourite. Still by far the most reasonably priced(just booked next years though and noticed the price is still steadily on the rise) staff friendly winter break by far. Just to add, myself and family havent had any illness in all the times we have visited,so to read the other comments i was suprised,my other half suffers with crohn's disease so the slightest of bug could have in bed for days.I guess we are lucky.More
Decent value for money with bugs and cockroaches at no extra cost
This place is okay. We went at half term and it was really busy with loads of noisy kids, but as we had 1 of our own and were travelling with a couple with another 2 we couldn't really complain about that. There was loads of stuff for the kids to do, organised activities and 3 swimming pools with a slide. I was a bit disappointed as I like to play football and I turned up for the advertised adult football and was told that I cold have a ball and organise a game for myself if I wanted but they couldn't be bothered to organise it for me. The pitch was full of little kids and only a couple of adults were waiting to play - so I gave up and went to the gym instead. The foot was pretty poor to be honest. The restaurants were so noisy and stressfull - I used to dread meal times. Even the a la carte restaurants were stress full and busy. They made you all line up outside like a school canteen, lol. The toilets in the reception were full of cockroaches, and so was the restaurant. The room was okay and it was clean with a comfy bed. I won't be back to this hotel. It was cheap but it showed.More
Andy B, 186226
Very good place but some minor issues
We went to this holiday village as part of a large family group of 6 adults and 5 children. When we arrived it was almost 9pm and so we were rushed to the restaurant to eat before it closed, we had been travelling all day and it would have been better to allow us to wash up and change first. We were given a map to find our room which was not very clear and it was darkness by that time and hardly any lighting so it took ages to find it. Once we found it however, the room was lovely and big, was traditionally decorated and very comfortable. The next morning we realised just how big this village was, be prepared for a bit of walking! The pools were of a good size but not big enough considering the size of that place And became a bit crowded. Luckily we had some early risers who managed to save some sunbeds for our party otherwise we struggled to get sunbeds together. The main part of the village where all your facilities are was really lovely and kept clean. Outside the hotel you had to walk down a long hill to get to anywhere, the beach was a waste of time, black sand that was extremely hot and burnt you and it was tiny. We were there for 15 minutes before giving up and started exploring the strip of shops, although not many shops unless you wanted beach stuff. The main town down the opposite side of the hill than the beach had more to do and would recommend taking a boat trip to watch dolphins as we all loved it. The staff were friendly especially in the main restaurants. The snack restaurant by the kids pool, the food wasn't very nice and the tables were not kept clean as kids tend to make a mess and leave it but staff were not clearing it quickly. The entertainment was very good and all the shows were worth watching til the end. The entertainment venue was big enough to hold most of the guests but if you arrived late then you may not get any seats. We often enjoyed to sit in the quiet bar even with our kids with us this didn't get busy and we could relax whilst the kids played games. A big let down for us was the location, we like to explore and go on trips but we found when we went on trips we were the first to be picked up and last to be dropped off, we went to loro parque which took 2 hours to get there and then 2 hours to get back, this was difficult with a 4 year old that wouldn't sit still on the coach. A nice place if your happy to spend most of your time at the village but sadly all of us agreed that the location ruined it slightly.More
Things To Do► View all
People who looked at this hotel also viewed...
Items marked with * incur extra charges which are payable locally
The Holiday Village programme runs between May and October.