This holiday complex puts you in easy reach of the beach and 2 of Tenerife’s top resorts.
This place delivers knock-out views across the Atlantic Ocean and Las Americas Golf Course. It’s about halfway between Los Cristianos and Playa de las Americas, with the beach just 5 minutes away on the free shuttle bus.
The hotel itself has a modern hacienda feel, with elegant white buildings and 2 palm-fringed pools. There’s also an international buffet restaurant and professional live shows in the bar.
TripAdvisor Traveller Rating
Based On 1729 reviews
- Official Rating
All Inclusive - Here's what you get
Full Board buffet meals. Grill, Italian, Chinese and Mexican themed buffets. Snacks and afternoon tea and coffee at limited times.
Local wine, beer, spirits and soft drinks 11.00-23.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
2 outdoor pools
Surrounded by beautiful palm trees and a mini-waterfall effect, the 2 pools offer plenty of space for both kids and grown-ups.
International buffet restaurant
Offering breakfast, lunch and a themed dinner.
Sunbeds and parasols available around the splash pool.
Rooms ► View all
twin room with pool view
Twin room with pool view sleep up to 4 with twin beds and camp beds. You'll be able to pick up a free Wi-Fi connection. You'll get the first 500MB free, and charges apply after that.
Superior suite sleeps up to 4 adults. Cots are on request but may reduce the room occupancy. Maid service with towel change 5 times a week and linen change twice a week. Suites have Wi-Fi, air-conditioning and a ceiling fan in the lounge area. You'll get the first 500MB of Wi-Fi free, and charges apply after that.
TripAdvisor Traveller Reviews Show more reviews »
INCREDIBLE hotel! fab holiday!
we went for our honeymoon, my birthday and my husbands birthday, so it was a very special holiday for us. We were blown away with how fantastic it was! The hotel smashed our expectations. we had our daughter who is only one and we wanted her to really enjoy the holiday and she did! the facilities for her were fantastic I wasn't even aware they had some soft play, an indoor play centre, a baby pool, large chess set along with loads of entertainment. Our room was an apartment and it was PERFECT for our needs! it was so clean and tidy it truly was perfect for us. we were all inclusive and I was glad we were as the food was lovely and so much choice it was great. if we had been self cantering I think we would have ended up cooking a lot as there isn't many restaurants we would want to walk to. there is a lot of steps at the restaurant but there is alternate slope routes. the staff were very friendly and helpful, especially Pepe on the front desk who was extremely helpful. The only problem we found was getting around we wish we had hired a car, there was free coaches to the beach and shops which was fantastic, however they could do with running one one day a week to some of the parks for example Aqualand and jungle park etc. We were very sad to leave as it was a fantastic holiday! everything was clean and above our expectations!More
Alice F, Birmingham, England, United Kingdom
We booked this hotel as reading the reviews we thought we would give it a go and I'm telling you it's the best hotel we as a family we stayed in. We stayed here in oct 2012 for my birthday I had my 5 yr old and our 5 month old. And my 5 year loved it we loved it and didn't want it too end. We stayed 2 weeks all inclusive and it was brilliant, and in fact we are going there next year in August 18th-1st sept, 2015 we going all inclusive the staff are all lovely and welcoming and can't wait to get back to this fantastic hotel and resort. Me and my partner are so happy we are going Cuz it will be the best holiday ever. Food it brilliant n drinks are good too loads for kids to do see u soon gran oasis resort :-)) More
From the minute we checked in we were impressed with the friendliness of the staff. Lydia checked us in and she was very helpful and friendly. The room wasn't what i was expecting, it was better it was situated on two floors with a huge bedroom and bathroom downstairs and patio area and upstairs there was an open plan kitchen/ dining area and a balcony. The only thing was the bed was not very comfy. The pool area was nicely laid out with a children's pool at the top, then a medium sized pool and a larger one at the bottom. They have two pool bars. There is numerous children's/ adults activities during the day and at night they have different shows. Unfortunately as we were self catering we didn't see any of the shows at night as we went out, next time we will definitely watch them. The staff are all friendly a special mention to Pepe who is a credit to your team always smiling and happy to help. He recommended us some nice restaurants and also his brothers bar which we had a good few nights in. On our last day we had to check out at 11am and our transfer wasn't till 4, this is when we met Wayne (guest services). He upgraded us to all inclusive for our last day and spent a lot of time chatting to us and telling us about the shows etc we had missed out on. Wayne is also a credit to the team and we will look forward to seeing him in April for my birthday. Thanks for a great holiday and we will be back in the new year.More
rmayor89, Lancaster, United Kingdom
Totally unsuitable for young families
We had 7 nights here in September '14 with our threee kids (aged 10, 3 & 4 months) and we couldn't have picked a more unsuitable hotel for a family with young children. Upon arrival we were allocated a room at the far end fo the complex and nobody available to help with luggage or even a luggage trollley (not great with a pushchair and luggage for 5 people). Upon arriving at the room we found a used condom outside our door......genuinely one of the most disgusting welcomes to a hotel imaginable. The room istelf was not the 'Apartment with one one bedroom' that was on our booking confirmation. We knew it was on 2 floors but were led to believe we had a family room on the same level. As it turned out the proposal was that my wife and I slept in a basement room with a cot for the baby and the 10 & 3 year olds slept upstairs on campbeds in the lounge area where the balcony and front door where. To make matters worse if the 3 year old wanted to get up in the night to go the toilet or see us she had to go down incredibly steep stone steps right next to the front door that had no railing or safety gate in them. The double bed was also just 2 singles pushed together and the bedding had a number of 'dubious' stains on it. The campbeds for the kids were as old and shabby as you could imagine. We went to reception and said there must be a mistake, they said not and said that was the room we booked and the only alternative was to pay 230 euros to upgrade to a 'suite' where all bedrooms where on the same floor. I called my travel agent but neither the tour operator (Jet 2 holiday) or the hotel was willing to do anything about it. I ended up paying but said I wasn't happy and would be pursuing them for a refund once I got the chance to speak to hotel management. At this point the receptionist started shouting at me in reception. The entertainement is around the main pool area, only accessible by going down 2 flights of steep steps, totaly unsuitable if you have a pushchair. Entertainment was very poor, one act was most certainly not suitable for families and had to be removed from stage (in fairness the hotel did apologise for this). One act, a Robbie Willaims tribute turned up 2 hours late, which was well after our kids needed to be in bed so we missed it. In terms of food it was average buffet food at best and basically just the same food night after night (we ate out 3 nights out of 7 as it was so poor). The drinks were equally dissapointing, you had to go to one bar for some of the cocktails on the menu then another the the other part of the menu. The lager is served in tiny plastic cups and is genuinely the most flat, watered down, low alcohol drink I've ever had, its called Tropical. As for the wine, its on draught and the red wine is fizzy! The kids were turned away from having a pittiful looking tub of ice cream on a number of occasions because it was outside of 'ice cream serving hours.' The final insult was after we had spoken to the customer relations guy in the resort about the room and he said he would speak to the owner and sort it as it was totally unnaceptable. Having asked him all week he kept saying he would get it sorted before we left and we wouldn't pay the additional charge for the the room upgrade and at the end of the week we would be drinking champagne with him saying what a great week we'd had. Literally as our coach pulled up he came to tell us that there was nothin the hotel would do and he had known that all week but wanted to keep us enjoying ourselves and 'suspend the reality.' He then advised that we cancel our credit card transaction to the hotel once back in the UK and that it would just go into a losses file that they would claim on insurance....I'm sure that's fraud! I stay in hotels with work generally 2 nights a week so I know what a decent hotel operates like, this isn't one! I would rate it as a 3 star hotel at best and there are elements that are at the bottom end of that scale so the 4.5 star rating it has is baffling to me. In summary if you have a young family please look at alternatives, if you want a bit of luxury this isn't for you and if you want good service you're looking in the wrong place.More
Hebbo5, Yorkshire, United Kingdom
Great family holiday
Arrived back on 14th November after a 2 week all inclusive holiday with our 2 teenage kids. Must say we had a great time. The staff are superb in all aspects and make you feel very welcome. The hotel itself is very clean but our room needed a bit of a facelift. The pool area is lovely and beds were available, however, it's obvious that some guests are up at all hours to reserve them. The food is good however it is repetitive after 5 or 6 days. The alcohol in my opinion is watered down and only available in small cups. You can't get good of any type after 9 which being in it's location can be a pain. The entertainment staff and quality is really good esp the host renate. Top hat n tails the best entertainment night. The day out to the monkey beach resort is great and you must take advantage of this also free transport to las Americas and Siam park is good and always on time. Overall a great holiday at a lovely hotel with great staff. I would definately recommend a family holiday here and we will definately return next year again. Keep up the good work.More
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