This holiday complex puts you in easy reach of the beach and 2 of Tenerife’s top resorts.
This place delivers knock-out views across the Atlantic Ocean and Las Americas Golf Course. It’s about halfway between Los Cristianos and Playa de las Americas, with the beach just 5 minutes away on the free shuttle bus.
The hotel itself has a modern hacienda feel, with elegant white buildings and 2 palm-fringed pools. There’s also an international buffet restaurant and professional live shows in the bar.
Based on 1699 reviews
- Official Rating
All Inclusive - Here's what you get
Full Board buffet meals. Grill, Italian, Chinese and Mexican themed buffets. Snacks and afternoon tea and coffee at limited times.
Local wine, beer, spirits and soft drinks 11.00-23.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
2 outdoor pools
Surrounded by beautiful palm trees and a mini-waterfall effect, the 2 pools offer plenty of space for both kids and grown-ups.
International buffet restaurant
Offering breakfast, lunch and a themed dinner.
Sunbeds and parasols available around the splash pool.
Rooms ► View all
twin room with pool view
Twin room with pool view sleep up to 4 with twin beds and camp beds. You'll be able to pick up a free Wi-Fi connection. You'll get the first 500MB free, and charges apply after that.
1-bedroom duplex suite sleeps up to 4, with twin beds, camp-beds, and a ceiling fan. Kitchenette has 2 cooking rings, an oven, freezer, kettle, toaster, microwave and coffee-maker. Cots are available on request. Maid service with towel change five times a week and linen change twice a week. Satellite TV at a charge.
TripAdvisor Reviews Show more reviews »
Holiday to celebrate our wedding anniversary.
Returned from a trip to the Gran Oasis on 9th Oct. My husband and I booked the holiday to celebrate our 47th wedding anniversary. After reading the reviews on here, we thought it would be an ideal place to take a break. We knew prior to booking that it was a family hotel which was fine with us as we both love to see children and families enjoying themselves, we take our grandchildren away every year. First the positives, I E Mailed the hotel prior to travelling, explaining that my husband wasn't very good with lots of steps, true to her word, Lydia allocated us a suite near to reception, thank you Lydia. The rooms were beautiful, although a little dated, they were kept spotlessly clean. The staff were all fantastic, they couldn't do enough for you, especially, Danni, Pepe, Lydia and the dining manager who was really friendly and always remembered our room number. The hotel was beautiful if a little out of the way and the little touches such as the waiters coming around the pool offering champagne, sangria, fruit and savoury nibbles was lovely to experience. The kiddies reps were really good keeping the children entertained day and evening. People should remember that the kiddies reps are there to entertain the children, not to take responsibility for them. The food was OK, I'm not really a fussy eater but I do like to have vegetables and I didn't see many of them, usually artichokes and peppers with onions, the day I saw broccoli and cauliflower I couldn't find any meat to go with them, also I don't have a sweet tooth but there wasn't a choice of cheese and biscuits which I have always found at other 4 star hotels. Credit to Pepe though, I mentioned this to him and the following evening he escorted us into the dining room, introduced us to the chef, who promptly handed me a beautiful plate full of cheeses, biscuits, chutneys and grapes, wonderful. Also as I had told Lydia it was our wedding anniversary when I E Mailed there was a bottle of champagne and a platter of fruit in the fridge, a lovely touch. On the day of our anniversary Wayne and one of the reps came around the pool with another bottle of champagne and sang to us, some friends we had met had informed them, again another lovely personal touch. Now the negatives, although not all the fault of the hotel. When we booked the holiday we were informed by jet2 that the main pool would be closed between the 7th and 9th Oct, we were OK with this as we were leaving on the 9th, as it was the pool was closed from the 1st to the 7th Oct and reopened on the 8th Oct. The staff crammed so many beds around the middle pool it was almost impossible to get in the pool and absolutely impossible to get a bed unless you put your towel out at night, which most people did. My husband and I ended up going to the beach for a week, paying for taxis back, its impossible to walk back, paying for loungers and parasols and lunches. I have written to Jet 2 regarding this misleading information. The other thing I think could be improved on is the entertainment area, there is only one bar, the small pool bar closes at 5.00pm. The entertainment area is very cramped with everyone rushing their evening meal to try and get a seat at the front, drinking out of plastic cups is not very nice either, although my husband did ask for glasses and we were given them. Now the thing that really annoyed me and also lots of other guests too were 2 visitors that were there during our stay. We were told by Renate that the lady was her sister and by someone in reception that they were friends of management, either way my thinking is that all paying guests should be teated the same, this was certainly not the case here. Firstly, this lady put out 4 towels every day so that no one could sit next to them, even when the main pool was closed and beds were at a premium she put out 4 towels every night. I heard her tell the pool man one day that someone had stolen one of her towels, serves her right I thought. The next night she had put her remaining 3 towels down, ensuring she had the end bed and although the pool men were putting beds down in every available space, none went down next to her end bed. The other thing was they had a table reserved in the entertainment area every night, complete with glasses and napkins, which is why my husband requested glasses. While parents with children were rushing the children to finish their evening meal to try get a front seat, this couple sauntered up at 9.00pm knowing their table was reserved and the waiter would bring wine to their table, they also had a table reserved for lunch, again with glasses and napkins. Now for the final insult, on the day we were leaving we noticed that someone had actually put towels down on a bed next to theirs, we knew what their towels looked like, everyone did. It turned out this family were putting out their towels at night and before this lady could bag the third bed, this family had put down their towel, she still had the end two. When we went to reception the following day to settle everything up, this lady came into reception to COMPLAIN that someone had put out their towels at 11.30pm, same time as her by the way, we watched her. My husband started laughing, the person on reception said they were friends of management, my husband said "I'm not laughing at that, I'm laughing because she does it every night" obviously what is good for her is not good for the rest of us. I really think the hotel should review their policy on how they treat their personal guests as regards to their paying guests. This incident and the closure of the pool spoiled our holiday and therefore this is reflected in my rating. Thank you once again to all the fantastic staff.More
pat-emily, Bradford, United Kingdom
BEST HOLIDAY EVER
We booked and stayed at the Gran Oasis hotel resort on the 7th october for 10 night all inclusive. The place was amazing, very very clean, lovely staff, always different food on and a section for the children. they have a on site shop, arcades, entertainment stage (entertainment was excellent always somthing different on including exsotic bird shows etc)., there is always someone on the reception more than welcome to help you. Very child safe and as their slogan is "be happy" we was very very happy all our holiday so thank you everybody at the Gran Oasis Hotel Resort we will definitely be revisiting soon, we cant wait to get back. A holiday not to be missed by anyone!! More
Drinks very expensive
Lovely hotel a little bit out the way and set on a hill. Rooms were fantastic, Hotel lovely, Drinks very expensive, we arrived late at night and no where to eat had to order a takeaway as hotel kitchen closed.More
Tracey L, Devon, United Kingdom
Couples beware this is a FAMILY hotel
Perhaps we should have read the reviews more closely to realise this is a family hotel but going out of the school holidays we were unprepared for what seemed like millions of children everywhere, the majority of which were aged 6-13 (I thought this was school age?!) Completely agree with Eddie B's comment about 'not really catering for couples who perhaps don't want to be surrounded by kids day and night' there should be at least one pool where inflatables / water canons are prohibited (you cant physically get in the pools for lilo's, inflatable crocodiles or armchairs!) & an area on a night with background music where people can sit who don't want listen to 'superman' and I am the music man' watching drunk parents limboing! The only area to do this is a tiny outdoor bar in a dark corner. Apart from that the resort is lovely & pretty, we were all inclusive and the food was great and lots of choice, rooms large & spacious (bathrooms are a bit dark & dingy though), although there a lot of steps, and the all the staff were helpful & friendly. Playa & Los Cristianos are a 20 minute walk away & its a nice flat comfortable walk - I disagree with getting ripped off by the taxis we went out most nights and the taxis were always between 4.70 & 5.20 euros. If you want a decent sunbed you literally must have to get up in the middle of the night - I was up early a few mornings at 7.30 and there were only about a dozen beds spare at that time (even though the hotel has a 'no reservation' policy) This resort is perfect for families but would avoid otherwise - clearly even in term time its very busy with children.More
Rebecca S, Bradford, United Kingdom
Best holiday ever - staff are fantastic
I stayed at the Gran Oasis Resort in for 2 weeks in August 14 with my wife Vikki and 3 kids Jonah 8, Dylan 10 & Ella 12. Reception As with all the staff everyone was happy to help and very sincere and polite and nothing was too much trouble. Pepe a Glaswegian and now a native of Tenerife and Dani are worth an extra mention though and helped make our holiday extra special. All the staff at the hotel have fully embraced the concept of customer service and this made for a wonderful experience for us as a family. Rooms Nicely decorated and clean with air con to the main bedroom and living area, not in the 2nd bedroom, though this did have an overhead fan. Due to our family size we opted for the 2 bed with the additional camp bed and the roof terrace. The roof terrace wasn't something we used as it was so hot during the 2 weeks were there and with young kids we opted to be by the pool. I could imagine for other guest though a private roof terrace would be a nice touch. We didn't miss out on outdoor space though as there was a balcony that ran across the main bed and living area with dining table and chairs. The living area had a proper kitchen a breakfast bar and dining area together with seating and sky sports! This style of apartment was at the top of around 100 steps or via a ramp which didn't bother us at all as we enjoyed the exercise, but I guess could be off putting for some. Food We were self catering as we enjoy sampling local restaurants, we did upgrade to all inclusive during the holiday for one day though and as with the rest of the hotel I was thoroughly impressed by this. Beer and wine is serve yourself as is pop for the kids. Some of those we met said the option to upgrade to premium drinks was worth it but it wasn't something that we had issue with. Entertainment The entertainment staff were great, it does go on until about 11.30 pm which is great as it means you can wind the kids down ready for the next day. The shows were appreciated by our kids and they mingled safely in the complex with friends they made. Location About a 25 minute walk from Los Cristianos and fractionally further to Las Americas we opted to get a cab back though as it is uphill on the way back! Loads of lovely places to eat Sunbeds People do get up early to grab their spot as is common with many resorts there were plenty of beds though I'd say they need more parasols, I'd suggest 1 to every 2 beds. Gym The gym was small and only contained cardio equipment and a few small weights. It scenic â overlooking the golf course but it was very hot as the air con was on a timer. I suggested to reception this was something they should look into as while I enjoy a number of runs on the treadmill my final one was extremely hot. We also opted for the Siam Water Park access and enjoyed 5 fantastic days there over the 2 weeks. Thanks again to all concerned for the best holiday I have ever had. Paul Stayed August 2014More
PaulMac1968, Wigan, United Kingdom
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