This holiday complex puts you in easy reach of the beach and two of Tenerife’s top resorts.
This place delivers knock-out views across the Atlantic Ocean and Las Americas Golf Course. It’s about halfway between Los Cristianos and Playa de las Americas, with the beach just 5 minutes away on the free shuttle bus.
The hotel itself has a modern hacienda feel, with elegant white buildings and 2 palm-fringed pools. There’s also an international buffet restaurant and professional live shows in the bar.
TripAdvisor Traveller Rating
Based On 2722 reviews
Full Board buffet meals. Grill, Italian, Chinese and Mexican themed buffets. Snacks and afternoon tea and coffee at limited times. You will be able to use the Monkey Beach Club in Playa de las Americas once a week. You'll need to make a reservation 24 hours ahead of your visit. Once there, you'll be able to order soft drinks, national beer, selected snacks, burgers and sandwiches. From Monday - Friday, subject to availability.
Local wine, beer, spirits and soft drinks 11.00-23.00.
All are included except where indicated.
Surrounded by beautiful palm trees and a mini-waterfall effect, the 2 pools offer plenty of space for both kids and grown-ups.
Offering breakfast, lunch and a themed dinner.
Sunbeds and parasols available around the splash pool.
Family of six spent 10 nights from 4th - 14th July 2016. Cannot speak highly enough of this hotel and its staff. Hotel was so well run, and spotless. We were all inclusive, which us a must with 4 kids! Variety of food and drink (both non-alcoholic and alcoholic!) was very very good. Both day time and evening entertainment was fantastic. 3 of our kids are 10.11 and 12 and they were delighted so much going on through the day. Alex and Simona who led the activities were brilliant. All the staff worked so hard and were smiling from morning to night, and were always so helpful. This is our 2nd time staying at this resort hotel and we would not think of anywhere else when staying in Tenerife. Loved it. Thank you for a great holiday!More
Absolutely beautiful hotel! Staff were great! Everything was at hands reach aswell! Highly recommend staying here to because of its location, it's right in the middle of play de Americas and los cristianos 15/20 minute walk from the hotel to both parts! Which was great to be able to have the option to do anything you wanted! The hotel even provided free busses to the water park, beach and shopping centres! Was an amazing holiday!! More
Date of stay: 11th July for 1 week Board basis: bed & breakfast Arrival: this hotel is only 15 mins from the airport if you book a private taxi transfer through your travel agent. Arrived at the hotel shortly after 1pm and waited in a queue of dripping wet customers asking for change for the games room/area. Finally got checked in and completed paperwork, including the provision of a credit card to secure any purchases against. We were told our room wasn't ready and to go wait by the pool for 45 mins. There were no available sunbeds/chairs so we ended up wandering around aimlessly until our room was ready. Apartments/rooms: I believe all but a few for the rooms are duplex with living area and kitchen upstairs and bedroom and bathroom downstairs. Fully air conditioned throughout - which was a saviour during the hot nights. There are 3 steps immediately in the front door leading up to the living area and then a steep flight of hard steps going down - this can be quite dangerous for young children who are often excitable so we had to keep ours on a tight leash (figuratively speaking) whilst indoors . Both floors had a balcony - plastic chairs on the upstairs and absolutely nothing on the bottom balcony (prompting me to ponder its usefulness!) . Immaculately clean throughout, however, there was a constant unpleasant smell of drains In the bathroom. Kitchen was well equipped and had a fridge/freezer, oven and microwave. The living area had furniture which resembles garden furniture. There was a glass top coffee table but the glass top was chipped/cracked and loose on the top which was quite dangerous when you've got small children. There was a large TV in the living area but the remote didn't work so we had to use the remote from the bedroom TV to change channels upstairs and then remember to take it back down again. There were two double wardrobes and plenty of storage in the bedroom, however each wardrobe only had 6 hangers so if you've got more items to hang bring extra hangers! We had asked for the child bed to be put in our room- which it was left unfolded in the corner so we had to rearrange some furniture to fit it in next to the main bed - which comprised of two singles pushed together...you might want to take some tape or string to tie these together if you like spooning otherwise you'll fall down the middle. This goes for kids climbing into your bed during the night - beware that the bed doesn't eat them during the night (we used the camp bed to block the beds together to stop a gap forming). Grounds/pools The grounds are beautifully maintained and look gorgeous. There are 3 swimming pools: Main pool: is 1.50 metres deep all the way around - there is no shall I end so if you're short like me (I'm 152 metres tall) then you'll struggle to stand in this pool. There are children splashing, jumping and generally larking around on inflatables with no regard for others so if you're a timid swimmer like me then it's not a good pool to use. Second pool: 1.40 metres deep a much more comfortable depth for adults and larger kids. Again no shallow end apart from the partitioned section at the top which I presume used to be some sort of spa pool. This doesn't work anymore and the activating buttons are removed so the seating is there but not the bubbles/jets. This pool is also full of kids doing pretty much whatever they like whilst parents drink at the bar or turn a blind eye whilst sunbathing. This pool is where the activities happen. Once a week there is Aqua fit/aerobics in this pool so the kids are suppose to get out (not all of them do though). Everyday (even Saturday and Sunday) between 3pm and 4pm there is water polo taking place, which is noisy and quite often if you're situated on a sunbed either end of the pool there's a good chance you'll get hit by a stray ball! Third pool: this is a very shallow paddling pool for very small children and babies. SUNBEDS: where do I start?!? Well whilst there are a good number of beds over the site, if you're a parent of a small child who wants to sit near the front so you can keep an eye on your little ones in the pool then unless you're willing to set your alarm for 4am you've had it! People were seen putting towels on beds on the way back from the bar at 12/1am and even more waking up during the night to claim their spot. Most of these people either had no children on children of a teenage years group who require little supervision. There were no warnings about not reserving a sunbed and so it was a free-for-all every day which was very off putting! We even observed a family of 9 reserving sunbeds at 7.30am then proceeding to go out on a day trip and not return until 3.30pm (then they only used them for 2 hours). All the while there were 9 sunbeds situated around the pool empty pretty much all day- this is so unfair for families with small children who need to be able to see the pool clearly. Reception were notified but nothing was done. Food: having had past bad experiences with all inclusive deals we deliberately booked self catering until we had tried the food- it was a good call! We upgraded to all inclusive for 24 euros per adult and 13.5 euros for child for two days (non consecutive) and each time we felt it was a waste of money. The food was always cold or just lukewarm, often tasted bland and on two occasions I cut into raw/bloody chicken which was immensely offputting! Would not recommend booking all inclusive. There is a well stocked supermarket on site which sells a wide range of goods such as pizza, fresh bread, cheese, salami etc if you want to make your own dinner. Alternatively there is a large supermarket called mercdona at the bottom of the hill which stocks everything you need at a fraction of the cost (NOTE: it isn't open on sundays) Entertainment: We were not able to physically attend the evening entertainment as our little one is only 4 and was asleep in bed by 8pm each night- however we did hear all of it from our room across the other side of the complex (near to the baby pool). Gosh what a racket. Every night. Until at least 11.30-12 midnight every night. One night there were guests making a right noise and seemingly murdering Adeles version of "hello". This awful noise went on til well past 2am and kept me awake - very surprised reception did nothing to subdue the loud group despite this all occurring in the seating area outside the reception desk?!? Overview: This hotel is definitely not the 4 star proclaimed on its description. I would very much label it a 'budget hotel' the Ryanair of the hotel world, and the majority of the holiday goers there were also at the low end of the manners/bad behaviour ladder! The staff are amazing, especially Daniel and Pepe who really gave us some good advice to get the most out of our holiday and helped us to plan better day trips - a real asset! Cleaners do a great job but leave your room door wide open whilst cleaning so if they are downstairs they don't hear people walking upstairs (as I found out when I had to go back to my room for something and it took her 10 minutes to realise someone was moving about upstairs). Moral of the story - don't leave any valuables upstairs as it would be very easy for someone to creep in steal your stuff and be gone before the cleaner even hears anything. I would not return to this resort due to the headaches of trying to get a sunbed - not to sunbathe like the majority of the users, but to watch over our child to keep them safe. Also the food quality was a big let down for this otherwise pleasant resort. This hotel had a sister hotel called green garden hotel (just down the road) which we have been told is much nicer and you can visit this one and use amenities free of charge if you're all inclusive.More
H C, 186343
Spent 10 nights here with family. Had a fantastic time hotel was spotless, food was amazing staff were lovely, kids club was great, my little girl who is 5 loved it, staff were brill with the kids will defiantly be returning, great place to go with kids of all ages. More
This was one of the nicest hotels we have stayed in. When we arrived it was around 9pm and were greeted by Pepe. He was very friendly and welcoming and made sure our check in went smoothly. Any dealings we had with Pepe or any of the reception staff were friendly and welcoming. When we got to our room we were surprised by how much space you had. As you went in you had a small kitchen, which had everything you would need. Then the living room, you had a pull out bed under the tv. This was fine for our 11yr old son but don't know how many more years would this would do him. Down stairs you had the bathroom which yes might be a bit dated but are clean and have everything you need so I had no problem with it. The bedroom was again spacious with loads of storage for all our stuff. The beds were very comfortable,I would of preferred softer pillows but that's just my preference. The air conditioning was that good you could sometimes forget how hot it was outside. The maids did an excellent job at keeping the rooms clean. The biggest credit to the hotel was Luis the maitre d. When ever he would meet you be greeting you at restaurant our anywhere around the complex he was friendly, social able, helpful and welcoming. The food was always fresh with plenty of choice. Yes towards the end of a 2 week stay you are starting to crave your own home comforts, which I'm sure would happen where ever you would go. Anytime we went to the restaurant as a party of 3 no matter how busy we were able to get a table on the veranda. The waiting staff worked tirelessly making sure tables were cleared and kept clean. My only complaint would be the sun loungers. After a week of only being able to get a couple days on sun loungers, we had to bite the bullet and start getting up at 8 to try and get a sun lounger. Working all year the last thing on holidays you want to be doing is setting an alarm. The problem wasn't lack of loungers but big groups reserving them and then not using them until the afternoon, even then still not using all the ones they reserved. Overall we had a great time at this hotel and when returning to Tenerife this would be our first choice and would highly recommend to others.More
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