This newly refurbished hotel has a huge pool and is just a few minutes’ walk from the beach and Playa del Ingles town centre.
This hotel has just had a complete do-over. Formerly called the Riu Waikiki, the refurbishment has given it a fresh new look and feel. It’s just a five-minute walk from the heart of Playa del Ingles and the beach is only ten minutes away on foot – even less if you take the free shuttle bus.
Rooms are spread out across 5 circular towers, arranged in a horseshoe shape around a large central swimming pool. All of them come with their own balcony or terrace.
TripAdvisor Traveller Rating
Based On 1550 reviews
Full Board meals.
Local alcoholic and non-alcoholic drinks.
All are included except where indicated.
Heated during winter with sunbeds and parasols.
For buffet breakfast, lunch and dinner. You can enjoy watching dishes prepared on the spot, as well as taking your pick from the variety of buffet options. Dinner is served from 6.30pm, and 2 sittings are available to book.
Daytime entertainment programme for 4-7 and 8-12 years.
These superior twin rooms have a large balcony for even more outside space. You'll get bathrobes and slippers, air-conditioning, satellite TV and tea and coffee making facilities. This image is the planned appearance.
Styled with modern furniture and warm tones, these twin rooms come with a welcoming feel. There's air-conditioning , satellite TV and Wi-Fi*. There's also a balcony offering outside space. These sleep 3 with 1 extra bed in the bedroom. This image is the planned appearance.
We travelled from Scotland and stayed at this hotel from 4th July for 2 weeks. This is the first year I travelled alone with my two children who are 5 + 8 and was feeling apprehensive however I should not have worried. First impressions as we arrived was it was very light, spacious and modern. Check in was quick and I was given an information sheet full of useful information about the hotel and the service it provided along with meal/drink service times. We were in the 4th tower, on the 4th floor and our room was situated right outside the lift to the left. Our room was clean, bright and modern as I had hoped after viewing pictures when I booked. The bathroom had a large shower and included a hair dryer and complimentary shampoos, soaps etc for convenience if required. We had 2 single beds pushed together and sofa bed which I expected. The balcony was a great size, thankfully as the kids bought inflatables from the supermarket outwith the hotel and we were given more when people left which my children gladly accepted. Our view was overlooking the main pool. The air con was heaven sent as it was very warm during our stay which we liked but nice to be able to sleep comfortably at night. I found the beds to be very comfortable. The maid kept our room spotless and the only day she did not come was a Wednesday. Also only hotel I have stayed in were you get a free safe in the room. Sunbeds - I realised very quickly that in order to get a sunbed you had to get up early. Being a lone parent with young children I couldn't leave the children unattended in the room so instead we all just got up at 7.30am and we were always ready by 8am and never had an issue getting a couple of sunbeds and we spent the majority of our time at the kids splash pool. I would say though if you left it any later than 8am I doubt you would get one. In fairness to the hotel they placed additional sunbeds on the grass area by the main pull to attempt to alleviate the issue. Mini Club - My kids loved the mini club, Yamilla, Amanda, Maria + Juan worked tirelessly to ensure the kids were having a good time, my children were sad when it was time to say goodbye to them. It is a hotel run kids club and the children are free to come and go as they pleased however my kids and the mini club team knew I was at the splash pool so I never had any issue with this as you can see and hear mini club from that area. Pools - The kids splash pool and main pool were great and my children spent most of their days in the pool I did however take part in the pool zumba and it was lots of fun for the kids and I. We bought inflatables and we were never challenged or told they were prohibited. For you lucky ones travelling with no children there is an adults only pool which I thought was a great idea. Food - The children and I found the food served delicious. I only wish our salad and fruit in the UK tasted the same. I thought they provided a good variety of food and being realistic these chefs are cooking on mass trying to satisfy everyone's taste so when going all inclusive I am not quite sure what some are expecting. The staff in the restaurant could not do enough for us and as my son suffers from a severe nut allergy and an egg allergy they ensured he was catered for and offered to prepare food for him specially if what they were serving did not meet his dietary needs, as there was so much choice only once did we require this. A special mention for Cristo, Basillio + Francesco who were just wonderful with my children, especially with my daughter shouting Ola, everytime they walked past, they always had time for a little chat with the children and my daughter would ask after them if she did not see them at meal times. Little tip if you fancy eating out which we did as we were meeting friends who were staying elsewhere, La Carreta which is a couple of mins walk from the hotel beside the amusement arcade is excellent and very reasonably priced. Reception - Again I found the reception staff very helpful, I needed to keep frozen ice packs in their freezer and swap everyday to ensure my son's life saving medication was kept cool and it was no problem and on the first day when my kids knocked over the self serve drink in reception by accident, I was mortified but they told me not to worry. Trips - We went to Aqualand and Palmito Park and they were both great days out. We took a taxi to Aqualand and only 6euros each way. Palmito Park is further away but as my daughter and I felt travel sick on the bus we took a taxi home and it cost just under 18euros but it was worth it as we booked Palmito Park via TUI but would not recommend doing so as bus took 50 mins to reach Palmito Park as it picks up guests from other hotels and also drops people off at Aqualand on route. The bus also left Palmito Park at 4pm and as it didn't close till 6pm we wanted to make the most of the day and never left till about 5.30pm as so much to see. If you feel like a walk head over to the residential Spanish area just over the bridge, it was lovely to walk around just seeing the locals go about their business. There is a huge shopping mall and cheaper supermarket Hyperdino, Spar or Lidl. Final mention to Jess our TUI rep, who was pleasant, helpful and patient as my kids always wanted to fill her in on the days events To finish off we loved our holiday so much this year that we have already rebooked for next year! I hope my review has been helpful!More
Rooms are clean & okay for what you need. Beds are really comfy. Nice large balcony! Not enough sun beds for the size of the hotel literally on top of each other, they could do with losing a tower. People reserving beds & not using them all day. You had to get up at 5-6am just to put towels down. Luckily for us we used the very small adults area which you could still get a bed later on in the day, but not good for ppl with kids! One day there was Poo yes Poo stuck in the grates of the pool, some young children told one of the entertainment staff and his response was that's not my problem!! Disgusting!! Food is horrible nothing is labelled up & we're not picky! The only nice thing was the pizza and chips but who wants that every night, the salad bar is nice actually. Staff are friendly, Didn't find anyone rude most are quite smily and happy to help. The rep is useless don't bother asking her for help, tried to ask her a few questions and all we got was ooo I don't know?!?! Half of the time she just sat there didn't interact with ppl!! Can't comment on entertainment but the people we spoke to who went said it was rubbish and at times inappropriate for kids!! They need to put music on for the people sat at the pool bar at night as it gets very quiet and boring. We went to The Galway Girl just round the corner which was cheap and played music! Went to Aqua land one day which was fun. Like all reviews on that its in need of a revamp!! Most of the slides are the same and the queues were terrible. An hour for a 12 second slide was terrible. No one could work out why it took so long!! Didn't eat there but could see how expensive it was, â¬5 for a large coke and â¬10 for a pizza. Wouldn't come back here and wouldn't recommend to friends!! Soz! More
room 404 faced towards the sea although it was in the distance. lovely hotel. only 15 rooms on each floor starting on floor 1 ending on floor 8. lovely and clean, food in restaurant was excellent for all meals but was a bit repetitive at dinner but still enough to choose from, Poo l- one attendant is nice the other 2 are miserable. didn't like you putting towels down to reserve beds but when everyone else is doing it what can you do. very bust around pool. what was good was that you could help yourself to beer wine and soft drinks so no queuing. entertainment team so not stop. bingo with Carlos very funny but could do with some umbrellas for shade as very hot at 4.30 when bingo starts. staff at reception were so polite and helpful. his hotel had the best beds i have ever slept in.Def take a taxi to Maspolamas app 5 euros. t fab beach shops and restaurants.def rtn to playa del inglesMore
We stayed at Servatur Waikiki as a couple from 11th June - 18th June. We had a lovely time! Firstly we arrived at the hotel at about 10pm and were told there was food waiting for us if we were hungry - it was mainly soup and salads but were just happy that they made the effort for us all. The rooms were cleaned everyday (except Thursdays - the cleaners day off). Our only complaint on this was there were days we did not need our room cleaned and they ignored the do not disturb sign and done so anyway - I think this happened on two occasions. Other than this issue the cleans were cleaned to a fantastic standard. The only issue we found with our room was that we did not have a fridge which we would have liked to store bottles of water but we were satisfied regardless. The rooms have just been refurbished and have a very modern look about them. Hotel staff were brilliant, very helpful on any information we needed such as how to get to the beach or where the local shops are (2 minutes down the road on the right as you come outside). The bar staff were very good and we never had to wait long for a drink. The entertainment team were FANTASTIC. They interact with everyone at poolside, they include you during the evening entertainment and we could not fault them, they helped make our holiday that bit more special - special mention to Carlos who runs a majority of the sports, he was funny and goes the extra mile with anyone who is on their holiday at Waikiki. The restaurant was nice and clean, always somewhere to sit. The only fault was the fact the food is very same-ish everyday - we ate out most days even though we was on the all inclusive. Overall the hotel is fantastic, I would recommend and would love to go back one day!More
We are a family of 5 so we picked this hotels as they have family rooms! Our children are 12, 9 and 5, plenty of activities for all ages and of kids really enjoyed taking part! Only thing I would say is at the mini club the children can just up and leave which my 5 year old did one day and came back crying! Think they need a sign in and out system! Food was fantastic plenty of choice and never had to que! Only thing I would say is the choice of alcoholic drinks wasn't that good! Entertainment was excellent for the kids, however when it came to the shows on a night some shows were a bit much with children present! The shows ended at 10.30 and there's nothing much to do after that! The shop on site sell inflatable beds, rings and balls which we purchased, only to be told we can't use them in the pool, to be honest a guy would come round and kick them out the pool but no one listened! The same with balls (even though they played water polo) I complained and got told the pool is for swimming not playing! If you want a decent sun bed be prepared to set your alarm, we had to get up at 5am just to get sun bed by that point a fair few towels were out! Overall a good holiday just a few minor things!! More
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