This newly refurbished hotel has a huge pool and is just a few minutes’ walk from the beach and Playa del Ingles town centre.
This hotel has just had a complete do-over. Formerly called the Riu Waikiki, the refurbishment has given it a fresh new look and feel. It’s just a five-minute walk from the heart of Playa del Ingles and the beach is only ten minutes away on foot – even less if you take the free shuttle bus.
Rooms are spread out across 5 circular towers, arranged in a horseshoe shape around a large central swimming pool. All of them come with their own balcony or terrace.
TripAdvisor Traveller Rating
Based On 1578 reviews
Full Board meals.
Local alcoholic and non-alcoholic drinks.
All are included except where indicated.
Heated during winter with sunbeds and parasols.
For buffet breakfast, lunch and dinner. You can enjoy watching dishes prepared on the spot, as well as taking your pick from the variety of buffet options. Dinner is served from 6.30pm, and 2 sittings are available to book.
Daytime entertainment programme for 4-7 and 8-12 years.
Styled with modern furniture and warm tones, these twin rooms come with a welcoming feel. There's air-conditioning , satellite TV and Wi-Fi*. There's also a balcony offering outside space. These sleep 3 with 1 extra bed in the bedroom. This image is the planned appearance.
Styled with modern furniture and warm tones, these twin rooms come with a welcoming feel. There's air-conditioning , satellite TV and Wi-Fi*. There's also a balcony offering outside space. These sleep 4 with 1 extra bed in the bedroom plus a foldaway bed. This image is the planned appearance.
Let me start by saying the hotel is lovely, bright and clean from the moment you enter. We arrived at around 1.30pm and did have to wait for about 1 1/2 hours before we could get into our room, but we were given our AI bands and sent off to get food and drinks. We were in Tower C on the 8th floor facing the pool room 830, lovely room, cleaner came every day except Thursday (day off) towels replaced on request. We had one of the superior rooms with a larger balcony, slippers, dressing gowns and kettle with water supplied every day. This room got the sun in the afternoon and until after 6.30 pm when it had left the pool area. There are 2 restaurants on the ground floor below tower C that are open 3 times a day 7.30-10.00, 13.00-15.00, 18.30-21.45 and also a pool bar food area open from 10.00 which again had various open and close times. The food was lovely and plenty of it, yes it is repetitive but there is a good selection of hot and cold dishes of meat and fish, salad and pasta, veg and fruit on offer at every sitting, basically it is up to you to vary your choices. Not everything is labelled but if you ask the chefs cooking and preparing the food will tell you what everything is. There is a hand sanitizer on the wall as you enter the restaurant , this could be better placed as I did not see many guests using this. Pool bar, soft drinks, wine, and lager are serve yourself, little plastic cups, so you are constantly having to keep going back, we bought some bigger containers with a straw made life easier. Local spirits and not very strong either but I think that's normal. Towels need to be down early in peak season, saw some down there before 5am. We spent most of our time in the adults only pool area which has a covered jacuzzi, not as much of a mad rush for this area, although the hotel needs to make people more aware that this is ADULTS ONLY! we had to go to reception on a number of occasions to ask for children to be removed, some parents left children in there unattended. They really do need to make the guests more aware, maybe paint it on the entrance floor at the gate and have signs in the jacuzzi area. Children have the bigger pool area and a children's pools with slides etc. Entertainment - The in-house team work extremely hard all day long, with things going on through the day, pool aerobics, volleyball, Zumba etc, they also provide the evening entertainment most evenings, dancing, miming, sketches that kind of thing, which at times was very entertaining but difficult to get a seat as full of families who save seats for children who don't sit in them. This finishes by 10-10.30pm so it's back upstairs to the outside bar area, again if you can get a seat, no music not even background music which would be nice as people just sit playing cards and board games etc and if you are there as a couple its hard to tell who you can talk to, nationality probs, shyness etc so end up staring into space when conversation runs out. Overall a very nice hotel, clean, friendly, comfortable beds, free safe, air con comes on when you close the balcony doors, nice showers, hairdryers, keycard for all adults in the room, Tv on the wall with English news channels and some movie channels. If I was going AI again and going back to Gran Canaria I would stay again though I think the amount of AI hotels is killing off the area around Playa del Ingles and it is starting to look a bit run down. Lots of shopping centers/bar/restaurants areas that try really hard but if you want entertainment you are paying over the odds for your drinks. The choice is there., though. Any questions feel free to ask and I will do my best to answer them. We travelled as 2 sisters.More
We have just returned on Sunday after 1 week here. It is a good 3 star. I had 2 rooms booked which i presumed woukd be interconnecting due to have 2 minors but on arrival the rooms were completely seperate. When i complained was basically told well they are next door and we are full, i was not happy about this as we had saved for this family holiday and dont expect to have to be seperated at any time, everything turned out ok, just a good job we have sensible teenagers. Staff are friendly, rooms are nice and clean and the food was very good. Good pool area and pool bar although i do think drinks are watered down, even the pure juices. Sun loungers do have towels put on them during the night so if you want one around the pool you need to join in with everyone that has one and put them there between 1and 5 in the morning....no joke. Lots of pigeons around and seems a popular hotel for Germans and Spanish. Glad we met quite a few families and we all cane together for drinks and a chat at night as the entertainment at night is very poor, the entertainment room isnt really fit for purpose either as there are pillars blocking tbe small stage if the arent sat directly infront. We went the first night and that was enough. All in all we had a good time but wouldnt return x 3 starsMore
Had a great family holiday all was so good the location was fab food really good and near end you missed your good old Scottish food but that's to be expected when you go away the rooms were so clean and free safe does it brilliant the kids pool was fab More
But couples won't. The area is filthy and a real let down but the physical hotel is very clean and tidy. Food is plenty and varied. Entertainment is basic but kids will be fine. Staff are excellent. So In Short stay inside and don't got out and it'd be fine... But ingles is a shocking dump. More
Lovely hotel and lovely staff. Stayed for 10 nights and the hotel is very modern. The bar was self service which was way better. The staff allowed us to have as many drinks as we wanted (BRILL) as the year before in turkey we were limited to a certain amount in another hotel. Will defo recommend. More
Items marked with * incur extra charges which are payable locally