Servatur Waikiki

This huge hotel has a massive pool and is just a few minutes’ walk from the beach and Playa del Ingles town centre.

This hotel, formerly called the Riu Waikiki, really delivers on location. It’s a 5-minute walk from the heart of Playa del Ingles and the beach is only 10 minutes away on foot – even less if you take the free shuttle bus.

Rooms are spread out across 5 circular towers, arranged in a horseshoe shape around a large central swimming pool. All of them come with their own balcony or terrace.

TripAdvisor Traveller Rating

Based On 1052 reviews

  • Official Rating
  • 8Floors
  • 497Rooms
  • Lifts: 10, 2 lifts in each of the 5 buildings

All Inclusive - Here's what you get

Food

Full Board meals.

Drink

Local alcoholic and non-alcoholic drinks.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Outdoor pool

Heated during winter with sunbeds and parasols.

Tennis

Two hard surface tennis courts, to show off your competitive side.

Rooms ► View all

twin room

Twin room sleeps up to 2 adults and 1 child or 3 adults, and the 3rd bed is a folding bed. Image shown is the planned appearance.

TripAdvisor Traveller Reviews Show more reviews »

Amazing as always

This was our 9 visit to the waikiki and our first since it had been taken over. I do not think anything has changed at the moment apart from you are no longer allocated a table for your evening meal and there are new bathroom towels. It was my birthday whilst we were there and I was given a letter and a bottle of cava which was a nice touch. A lot of the food in the dinner hall did not have signs to say what it was so i was unsure if things were chicken or fish so i left them. The entertainment team were all fab coleen is a star, victor and betty would always come over for a chat. We had booked to return in September but it is closed for refurb which we are gutted about, we did get to view 2 of the rooms which have already been refurbed and they were great memory foam matress and a walk in shower. We will 100% be returning asap! More

PDIPrincess, United Kingdom

This is the most detailed review you will find !

Just returned from a weeks holiday (March). Late booking and flying from local airport. Booked with Holiday Hypermarket and happy with price of £450pp. Day flights and on time. Delay at GC airport of 45 minutes with transferes waiting for other nationality flights to arrive and be transferred on same bus. Taxi transferes are expensive. Short transfere of 15 minutes.Had requested high floor and were given ground floor. Told that should have emailed the hotel direct with request. Nice man on reception offered to change room next morning which did happen to D451 on fourth floor. Room is basic but clean with central fan and no air conditioning. Bath with overhead shower and provides shampoo/soap/bath gel daily. Towels dark blue and new. No fridge in room. Patio doors which provide nice breeze as no air con. 2 lifts per circular blocks. Pool is heated and adequate but not warm. Ramp access. Pool base appears to have a temporary covering and can be slippery on ramp however has handrail. Plenty of sunbeds at this time. Some in grassed area. This hotel at that time had the majority of European guests mainly from Germany. I speak German and had no problems with other guests whom I found to be friendly. There is a pool bar which is primarily self service unless you wish cocktails or spirit with mixers. There is a snack area and provides ice-cream, cakes also during the day. The main restaurant has two dining time options which you are allocated on arrival. In our care 6pm or 8pm and with a time window of 45 minutes to enter. Food is fairly typical hotel variety mainly geared towards the German or similar guest. Some freshly prepared however the hotel lacks individual name tags so it can be hit and miss as to what you select. Tables are only set once by staff and if you are second to arrive at the table you must select your own cutlery etc. Only in the evening are you offered you first drink and after you are on your own. I have never stayed in an hotel where they do not provide the same service to all guests. Tables were cleared quickly and there is a seating outside area should you wish to smoke. The beer, wine and soft drinks are reasonable. The cocktails are semi prepared and not so good. Entertainment is provided by day. The hotel only has in the evening their entertainment team which is not to our taste so we went out most evening locally as the taxies are cheap. Yumbo has shopping and low ground is a gay/transvestite area and lots of fun for the open minded. In particular is a bar called Rickys which has two shows each evening and great fun. Buses to other areas are cheap and regular so no need to hire cars or book excursions. I would return however not during warmer months as no air conditioning and would have preferred more service in the restaurant. Contact me if you require further information.More

Wager LD, Somerset, England

Fourth stay

This is our fourth stay at this hotel and I have to say this stay was the best It has recently been taken over by Servator Group and already I could see improvements The food certainly had improved and was always hot and fresh and certainly plenty of variety Also the staff seemed more relaxed, as was the general atmosphere. I actually spoke to some of the staff who I knew from repeat visits and they said themselves how much better it is. I also spoke to the manager who was always on hand, and he said they were closing from August through to September for major refurb, which is needed. I don't understand why people have this thing about the hotel having a lot of Germans in it, I personally would rather that than a hotel full of loud mouthed drunken Brits. I have never had any problems with any of the nationalities that stay here, Spanish, Italian, French, German, Russian and Dutch. They have always been pleasant and well mannered so maybe you get treated the way you treat them. I would say the last review who is harping on about Germans is almost Racist. The shops and restaurants are all within easy walking distance and accommodate everyone. The beach is spotless and offers a lovely long walk to Mas Palomas or San Augustin I will be returning to the hotel again this year and look forward to the refurb And remember, it is a three star so you get what you pay for, just think about that before you book, though It certainly is value for money More

Fairandsquare07862, Abergele, United Kingdom

Wonderful Waikiki!

My hubby and I have just come back from 2 brilliant weeks in the Waikiki at Playa Del Ingles. We stayed there previously a few years ago but it is even better now Servatur have taken over. The food was fabulous with a good variety and well presented and the service excellent. The whole hotel was cleaned more than some 5 star hotels we've stayed in. The rooms are a little dated but the hotel is soon undergoing a refurb and everything is going to be updated and a sauna, jacuzzi and health spa added in August this year. All the staff are friendly and have a good rapor with each other and you never have to wait long for a drink. There are also 2 restaurants so it never gets too hectic. We stayed in B tower and had a great view from the 7th floor of the sea and Playa Del Ingles. There is a big tv in the room and the sheets and towels are changed regularly. There are lovely walks on the promenade 10 mins away either to San Agustin (fab sea views!) to the left or Maspalomas to the right and Playa Del Ingles centre or the Yumba centre are both only 15 mins away. If you want to venture away from the All Inclusive drinks there are plenty of pubs nearby. Lastly but not least - the entertainment team were the best we've ever seen - they are brilliant! Coleen from London is a fantastic dancer with a fab personality and all the team have a great sense of humour and work together brilliantly. We just couldn't fault the hotel or staff and hope to get back there asap.More

carol c, Nottingham, United Kingdom

Shabby chic , at best.

The Servatur Waikiki as its now known is what is called "shabby chic". In layman's terms that means its very tired and needs a complete overhaul. The beds are shockingly hard and unless some other guest is kind enough to advise you, no one goes out of their way to tell you that you can request a topper for the mattress, so too with pillows. You have to hope someone makes you aware of this, because the staff do not. The whole furnishings needs replacing. The food is at best, adequate. Like a lot of inclusive places the food appears to be on a loop, what goes around, comes around (again). Not necessarily the same actual food, but the menu seems to be changed back and forth every couple of days or so. Why is it that their food is so bland ? Yes, the vast majority of guests were German, but surely even in Germany they have taste buds ? Some of the staff were really good, but a few did not possess any customer courtesy. The place is clean and the cleaners work very hard. We were in D block on the 6th floor and could not see the sea from our balcony. Playa del Ingles itself is pleasant enough and there are many other places to visit (best done on the local buses for a few euros, rather than the exorbitantly priced 'trips' organised by holiday reps. Unfortunately, the weather last week was not good. Thick clouds most days, and quite a bit of rain. The average temperature was 19 degrees c.More

JaxtaNottm, Nottingham, United Kingdom

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