The Hotel Bitacora is a family favourite thanks to its A-star location and pool scene. Plus, it’s only minutes away from the shops, bars and restaurants of Playa de las Americas.
The Hotel Bitacora’s main selling point is its location – the hotel is just a 10-minute walk from the beach and only a bit further from central Playa de las Americas.
Families have it made at this hotel. A new adventure playground opened its doors in 2013, and there are two pools and a buffet restaurant.
TripAdvisor Traveller Rating
Based On 1878 reviews
- Official Rating
All Inclusive - Here's what you get
Buffet meals in the international buffet restaurant. Snacks, tapas, ice-cream and cookies available between 15.00-18.00.
Selected alcoholic and soft drinks available between 10.00-24.00 and selected wine, sangria, beer, soft drinks and water served with lunch and dinner.
Sports and Activities
All are included except where indicated.
Facilities► View all
Huge pool with kids' pool section and a waterslide. Sunbeds and parasols are available.
For ages 3 to 12 years.
International buffet restaurant
For breakfast, lunch and dinner, with themed nights.
Rooms ► View all
Twin room sleeps up to 3 adults and 1 child, with twin beds, a single sofa-bed and a camp or sofa-bed that converts into 2 separate single beds. Daily maid service with towel change on alternate days and linen changed 3 times a week. Safety deposit box at a charge. From May 2015, rooms will have free Wi-Fi.
Twin room sleeps up to 3 adults and 1 child - can be sold as a single, with twin beds, a single sofa-bed and a camp or sofa-bed that converts into 2 separate single beds. Daily maid service with towel change on alternate days and linen changed 3 times a week. Safety deposit box at a charge. From May 2015, rooms will have free Wi-Fi.
TripAdvisor Traveller Reviews Show more reviews »
continued excellence every visit
Just returned from another visit to the hotel. It is difficult to find fault. Reception :- all the staff excel, particular mention of Anna, Ubaldo, Julio and Jose. They cannot do enough to help you have a wonderful time. Bar Staff :- Again wonderful service throughout our stay. Cabrera and George run all bars well and all staff including Mohammed, Pablo, Eugina, Jessica deserve special mention. Restaurant staff are extremely professional and run to clockwork by Arsene. The food was brilliant throughout the stay, my only complaint was to much choice, its impossible not to find anything you like. Animation Team. Once again they work their hearts off. The unbelieveable Carlos, Pinky, Javi, Katy and Yaya. Their shows are brilliant. Some of the other professional shows are poor but are interspersed with decent ones. Monica, Guest Relations is there daily to answer any queries you may have with admirable ease and willingness to assist. A wonderful holiday and cant wait to return, how their only 11th most popular I dont know.More
Fantastic holiday, service above and beyond
We spent a fantastic 10 days here in August with 37 members of my family. The food, entertainment and facilities were perfect. They catered for all ages, from the youngest who was 17 months to the oldest who was 77. Unfortunately, on day 9, I fell on the beach and broke my arm. This is where the hotel staff truly came into their own. From the receptionist who looked after me and rang for a taxi to the manager who arranged our flights home and even took it on herself to be there on the day I was leaving to help me with my bags. I can not thank all of the staff enough and I would most certainly go back there again.More
maria p, Manchester, United Kingdom
Great 2 week holiday
Thoroughly enjoyed our 2weeks in Bitacora. The food drinks rooms staff were all top notch ! The animation team worked hard to keep everyone amused, well done Carlos! The only one little gripe was the fact people saved the sun beds and didn't use them till 2 or3 in the afternoon! Bit selfish, but overall it was great, would recommend it totally.More
Carol210908, Brentwood, United Kingdom
Brilliant family holiday
We stayed at the hotel recently and had a great time. Good sized rooms, well equipped and nice staff. Great children's facilities and entertainment.The entertainment team work incredibly hard and the restaurant staff are cheerful and helpful. The reception staff could do with improving their customer service skills and learn to smile but they are at least efficient. The real star performers are housekeeping and in particular Magda who rushed to help clean up after our son was 'ill' in the lobby as soon as we arrived. She was cheerful, efficient and would not accept a tip I tried to give her for her trouble. What's more she saw me in the hotel a few days later and asked how our son was and was. We saw her a number of times after that and she always said hello, she was genuinely lovely. Excellent member of a great team.More
Si B, Manchester, United Kingdom
More repeat visistors
When I first read the reviews of the Bitacora, I was amused at the number of repeat visitors - images of 'Benidorm' (the sitcom) sprung to mind, with the same people coming at the same time, year in, year out. While I'm very happy to stay in hotels more than once if I like them and there's more still to see in the area, I wouldn't usually choose to come back the next year, and certainly not regularly. However, by the end of this holiday, I had to eat my words, as I understand the appeal of returning to this hotel, and we're now planning to come back again next October. I'll start with the 'negatives' to get them out of the way - and this is only me being picky. The first is the sun bed situation - you see it at all hotels, but this is definitely the worst I've seen! People are literally up in the dark to put towels on sunbeds they have no intention of using until the afternoon. We generally found sunbeds without too many problems, but we did have to search sometimes, and we wouldn't have found four together. The rules of the hotel state that sunbeds shouldn't be reserved and that towels would be removed, but I didn't see this enforced at any point. There were so many sunbeds that were barely used and it would have been nice to see towels removed from sunbeds that are unoccupied for more than an hour - however, I do appreciate this is difficult and time-consuming to enforce. The light on our balcony didn't work for the duration of our holiday. We did speak to someone at reception at the beginning of the holiday, but nothing was done about this. However, we weren't too worried, as we took the desk light from inside and put it on the balcony - had we complained again, I'm sure it would have been fixed, so that is partly our fault! The only other thing I would say is that the air-con wasn't particularly effective. I'm not sure if that was just our room or across all rooms. Many areas of the hotel felt like they could do with better air-con - it may be that it is turned down for October, though, as it was unusually hot while we were staying. The location of this hotel is great. It is at the Los Cristianos end of the resort and is a 5-10 minute walk to the beach. There are lots of shops, restaurants, bars and shopping centres in the area, and it is easy to walk into both Los Cristianos and the rest of Playa de las Americas. A lot of money has clearly been spent on the area (the nearby Gaudi-esque shopping centre and mini golf, for example), and everything is very clean. The rooms are larger than most, with plenty of space to accommodate our family of four. The main bed is large, as it's two single beds together, and our boys used a sofa bed and a camp bed (both made up for us). We were lucky enough to be upgraded to a pool-view room, which meant that we got some of the benefits that go with this, such as a mini-fridge and bath robes. Included in all rooms are hairdryer, toiletries, wide-screen TV and safe (for a charge in standard rooms). The bathroom is large with a shower in the bath, and a bidet. There's plenty of storage for your clothes and other things (with a handy light in the wardrobe), and extra blankets if you get cold. The balcony is quite large, with a table and two chairs and a washing rack for drying your wet swim stuff. Our view from the sixth floor was lovely - as well as the pools, you could also see the sea in two directions, as well as La Gomera in the distance. The rooms have recently been renovated, and ours was cleaned every day to a good standard. We really couldn't fault the food at all. It was definitely some of the better hotel food we've had, and there was always plenty of choice. Cold salads, soup, pasta, carvery, lots of regional and international dishes and a wide array of desserts. There was a huge choice for breakfast too, including pancakes and omelettes cooked to order. I can't comment on lunch or the snack bar, as we only stayed half-board - although we usually ate enough at breakfast not to need lunch! Outside were two pools, one with a water slide and a children's area. This one was surprisingly warm, but the larger pool was a bit of a shock! Despite my earlier moan, there were still plenty of sunbeds and you could find one eventually. Around the side of the hotel is the amazing Springly World - a new kids' playground area that made me wish I was young enough to use it. This is also home to the mini-club, where there is also an indoor area. Inside, there are two bars - a large one upstairs for the main evening entertainment, and a smaller one downstairs, where the mini-disco and children's entertainment took place. Next to this, there is also a games room, with pool tables, air hockey and arcade games. The reception area is very large with plenty of seating and free wi-fi. Other than the mini-disco (which the children loved), the only entertainment we saw was the Queen tribute and the Halloween show. Judging by the claps and cheers we could hear from our balcony in the evenings, the rest of the entertainment was also of a good standard. The kids loved the mini and maxi clubs, and there was also plenty going on during the day for adults, although we didn't join in with any of it. This brings me to the staff. On the whole, everybody was very friendly and polite, from the reception staff and cleaners to the restaurant staff and the majority of the bar staff - and we had no problems at all with being served when we were in the main bar. But a huge shout of appreciation has to go to the animation team, who play a large part, I'm sure, in the number of repeat visitors. They worked tirelessly throughout the day and evening and their enthusiasm never waned. They were brilliant with the children in the kids' clubs and always referred to them by name when they saw them around the hotel. The effort they put into the brilliant Halloween show was amazing - what a talented bunch of people! The children are desperate to go back and see them again next year. Overall, you got the feeling that everybody works very hard and makes a real effort to make the hotel the best it can be, and this didn't go unnoticed by us. We will be back! To see my video of our room at the Bitacora, look for my 'holiday obsessive' channel on YouTube.More
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