This hotel has a mega-sized pool and 4 restaurants, as well as a sandy beach on the doorstep.
Location-wise, this hotel has everything covered. For starters, a sandy beach is just out the back. Then there’s the town centre, which is 15 minutes’ walk away. And buses stop outside on their way to Ibiza Town.
Two pools – 1 supersized – and Balinese beds on the lawn make up the pool scene. Dining-wise, there’s a quartet of restaurants including a buffet place that looks out onto a nature reserve, and a smart Italian à la carte.
Based on 905 reviews
- Official Rating
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All Inclusive - Here's what you get
Full Board meals served in 4 restaurants - buffet, à la carte and snack bar. Snacks at the Portofino restaurant 12.00-16.00. Ice-cream 10.00-18.00.
Local alcoholic and select international drinks, house wine, soft drinks, tea and coffee 10.00-24.00. Tea, coffee and biscuits 16.00-17.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
Main outdoor pool
An incredible pool that spreads out over half an acre with Balinese day beds, pool towels and sun terraces. The pool is 2 metres deep across its whole area, and has a kids' area attached.
Offering a range of treatments for adults only.
Daytime activity programme
Darts, volleyball, football, archery and table tennis are just a pinch of what the entertainment team have to offer.
TripAdvisor Reviews Show more reviews »
Bad start....but please read on!!!!!
Just got back from a week all inclusive with my girlfriend today and though it was right I posted a review. Two days before we were due to fly out to Ibiza our travel company contacted us to tell us our hotel was now closed and we got offered this hotel instead. On reading the reviews we were thinking we may have landed lucky and right we were! On arriving we were informed we had been 'upgraded' to a junior suite and although we did not have a sea view it sounded like a win....we got shown to the room by the young guy who takes up the bags and due to some form of miscommunication, we weren't sure what that was, we were taken to a room that clearly hadn't been cleaned, the bathroom was dirty, it smelt musty and on pulling back the curtain this revealed over a hundred dead flies within our room, we'll some were alive and we're crawling! For obvious reasons I asked that we be moved rooms and being honest the lady we spoke to made no apologies and offered to have the room cleaned however it would've needed more than a spruce up with the fly issue. We were rellocated to another room in the 2000 block overlooking the quiet pool. We showed the flies in the room to the young guy, he kept his poker face on though, a bit of empathy would've been nice! The cleaning lady at our new room was superb, a blonde haired lady and she was always very friendly and thorough when tidying our room, I must give her a mention, and although a little tired in the bathroom, it was definitely more than adequate. The tv could do with a handful of English channels too, we had none,it's a prestigious chain and it's 2014 , sure this could be fixed. The food and drink available is superb, it really was, the nice touches are the Mexican restaurant and the little sea front eatery, these gave you a great little escape! The guys at the pool bar both had great attitudes, I could tell they were just really nice guys and I thank them for their great service. The lobby bar service team were brilliant guys, all had a bit of personality and we had several great nights! Raul who was mentioned in an earlier post was a great guy, nothing but friendly and attentive, maybe the guys appreciate a smile back! I cannot fault any of them, in a service industry attitude is everything and these guys were top notch, I hope they are on good wages and they deserved their tips! The entertainment team were good folk too, probably better appreciated by those with young families but they tried hard and were always friendly. The guy who did the aqua aroebics has shamed me into doing a few sit ups too, my six pack is well hidden in comparison! The acts they get in were a hit or miss, 4 tops tribute and Beijing acrobats asides, the rest were poor, karaoke night was fun though! I also liked the 'big top', felt like a little excursion! The spa was worth a try too, very nice and the first time is free, even at 20 euros it was really decent. Also folk moaning about not wearing shorts for dinner, lighten up, as long as it's not swimming shorts it's a holiday in the sun, not the weather for chinos! I almost wasn't going to mention the bad start because the pros far outweigh the cons but it's only fair it's an accurate review. Would definitely stay here again, superb value for money, superb bar staff and we thank you for making our break a great one!More
Overpriced - very poor version of a 5 star hotel
We were very excited to stay at this hotel based on the good reviews - we went home very disappointed. For the price of the holiday, a promised 5 star hotel you expect better. 1. Food is repetitive - lunch and dinner in the main restaurant is the same everyday. The other restaurants were closed on evenings but we had not been made aware of this. 2. The spa was beautiful but they could not find us an appointment :( 3. The hotel needs to decide whether it is an adult or family hotel - it currently doesn't work with kids running around and over 60s wanting peace and quiet 4. Lots of buildings works was taking place, noisy!More
I stayed here with my husband & my parents 18th October-25th October This was our first visit to this hotel and we absolutely loved it! Iâve noticed some people have been a little snobby in previous reviews which is a little unfair! The reception staff were very friendly & helpful and our room was ready straight away. The room was nice, clean and spacious with plenty of storage space and a nice big TV, the bathroom was very nice with a proper hair dryer, a bath with jets in for a bubble bath along with a shower over bath. The cleaning staff done a fantastic job at keeping the hotel & rooms clean, it was spotless! Our room was cleaned each day but I would say the lady that cleaned our room seemed a bit miserable and when I smiled and said hello to be friendly I didn't get anything back. She did a good job at the cleaning though. I used the main pool which was nice with plenty of sunbeds available. If you want one of the bali beds youâll need to get one early otherwise you wonât have a chance at getting one! I had to get one before breakfast and to be fair I used my bed all day. Guests were reserving beds and not even using them or only coming to sit on them very late in the day when other people could be using them, whatâs worse is some guests decided to put their towels on the bali beds and lay on the sunbeds by the pool which is just selfish! Let someone else use them if youâre not, theyâre not storage! The food was really nice with plenty to choose from, lots of variety & something different each day along with lots of desserts and fruit. There was also a big choice of bread which was nice. The staff in the restaurant were really friendly and helpful. The dress code clearly states no swimwear etc so cover up and look respectable in the restaurant which is pretty much standard in most hotels. The bar was great with a huge choice of drinks and you could also have a bowl of snacks brought to your table which was a nice touch, the staff in the bar were also very friendly and helpful and went out their way for you. There were plenty of activities throughout the day if thatâs your sort of thing. The aqua gym class was particularly good and the guy that done the class was awesome and full of enthusiasm! Overall this hotel is very good and I would totally recommend this to friends & family and Iâll definitely be back!More
Sammy_gaga, Cambridge, United Kingdom
Grand all inclusive package
This hotel resort is amazing by package hotel standards. By that I mean compared to all inclusive hotels I've stayed at before, which are aimed at working/middle class this is grand. If compared to the likes of hotels that business travellers and executive/upper class might expect (Sheratons etc), this still hold it own, but Sheratons probably don't have amacion teams and tribute acts of an evening. The decor is smart, but practical for families and those who go through the gate and bring the beach back on their feet and clothes. The only exception was the entertainment 'theater'. You have this hotel, with 400+ rooms over 5 buildings, spa, 4 restaurants and 5 pools, yet the entertainment takes place in a small circus big top, that isn't even that well maintained. I wonder if this is due for renewal. Ibiza hotels ive seen seem to hold their entertainment in car parks and outside poolside areas. A bit different from the bar salon theatres I've seen elsewhere in Europe. The entertainment itself was the usual mix of tribute and performance acts 'doing the local hotel circuit', with the obligatory animacion team show. Everyone works hard, but it is a matter of taste. All the staff are very helpful and enjoy their work. Mey, the maitre d' in the main buffet restaurant deserves a special mention. She is particularly bubbly. The food in the restaurant at all three meal times was plentiful and the lunch and dinner menus did vary, although certain staples were always available. Ibiza itself is something different from most resorts. In high season, you have the clubs and the supporting transport, shopping, markets, etc. Also you have the crowds and the noise. We went after the clubs closed, in fact it was the last week of the season. The local strip in Playa D'en Bossa was 80% derelict. The buses run regularly, but the markets are gone, a lot of the excursions and attractions are closed due to numbers. It was ideal for us, but the local shops being closed, does make the area look a bit tatty. More
good hotel but the upgrade selling is not on at all
i booked a junior suite at this hotel thinking that i had booked the best room as i do on all our holidays, got there and was offered an upgrade to a junior suite with sea view or a deluxe room which apparently is better than a junior suite but u cant book these rooms on line as they need you to upgrade and pay the hotel when u get there if you like the best room in the place as we do. i declined this as i thought id paid enough already, was then told i would have to wait until 2pm when my room would be ready it was around 11am. we waited about an hour and i then asked the same guy called jorge by the way no customer skills what so ever do i really have to hang about till 2pm as there was not that many people in the hotel he then said oh i ll see if its ready . was shouted over to reception with madam your room is now available. the bellboy took us to the room which was about a 5 min walk away got into the suite (get this with a sea view). the suite was fine plenty of room big bedroom with flat screen tv and large living area with another flat screen tv, this day for some reason i took ill so went to bed until the next morning something i ate we think but dont know was fine the next day until my husband said have u been on the balcony, the smell was absolutely discusting he had only put us right next to the drains for the hotel stank of poo. we went to the reception and asked to be moved telling them about the smell they give a bell boy the keys to 2 suites for us to view both with no view what so ever so i declined these, went back to the reception and said let me see your best rooms they took us to see the deluxe rooms which are in the main building much better as restaurant and bar are in there no walking needed. the deluxe room was a large room with bed tv couch table nice bathroom , the balcony was something else had a hot tub, we decided to upgrade to this room but had to pay 120 euros which i have to say we had refunded as the hot tub didnt work for most of the time we were there 3 days out of 6 actually but the manager was very nice and did give our money back. one other thing i went to the restaurant one day in a khaftan which i think is fine it is knee length with long sleeves and a lacey type the silly woman on the restaurant told me dont wear that again hahaha ive been all over the world in the top hotels and never been told that ever, im 59 yrs old and dont dress to impress anyone so she was well out of order as i seen young girls with see through sarongs and bikinis and khaftans on that was after she told me, i will put a pic of this khaftan on so u can judge for yourselves. all in all i would go back again but the soup and pizzas need sorting out , actually they are updating for next season as theyre joining the hotel next door so hopefully they will stop the upgrade selling and let the holiday people sell them,save a lot of messing about at the reception.More
elizabethford, manchester uk
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