This hotel has a couple of pools and 4 restaurants, as well as a sandy beach on the doorstep.
Location-wise, this hotel has everything covered. For starters, a sandy beach is just out the back. Then there’s the town centre, which is 15 minutes’ walk away. And buses stop outside on their way to Ibiza Town.
Two pools – 1 is a chillout number – and the Balinese beds on the lawn make up the pool scene. Dining-wise, there’s a quartet of restaurants including a buffet place that looks out onto a nature reserve, and a smart Italian à la carte. Plus you can use your All Inclusive package and the facilities of the next door Grand Palladium White Island.
TripAdvisor Traveller Rating
Based On 2008 reviews
- Official Rating
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All Inclusive - Here's what you get
Full Board meals served in 4 restaurants - buffet, à la carte and snack bar. Snacks at the Portofino restaurant 11.00-18.00.
Local alcoholic and select international drinks, house wine, soft drinks, tea and coffee 09.00-01.00. Tea, coffee and biscuits 16.00-17.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
Main outdoor pool
The main pool comes complete with Balinese day beds, pool towels and sun terraces. The pool is 2 metres deep across its whole area, and has a kids' area attached.
Offering a range of treatments for adults only.
Daytime activity programme
Darts, volleyball, football, archery and table tennis are just a pinch of what the entertainment team have to offer.
Rooms ► View all
twin room with balcony or terrace
There's lots of natural light in these twin rooms - there's a large double door with a balcony or terrace providing some outside space. Your room will be fully air-conditioned with a fridge, safe hairdryer, iron, bathrobe and slippers. There's also free Wi-Fi and facilities to make a tea or coffee.
TripAdvisor Traveller Reviews Show more reviews »
Stayed for a week in October. Food, rooms,staff all fantastic. On my birthday they gave me a bottle of champagne.....very nice indeed. Could use the facilities of the sister hotel as well. Staff were very good and helpful.More
The hotel is very nice & is spotless. My husband & I took our 8 month old son on his first holiday & the staff could not be more accommodating when it came to our son. My only disappointing thing about our first trip away with our son was we were advised that the standard rooms had baths (which I requested) at the time of booking & obviously requested ground floor...we were given a room on the second floor which had a shower only...and no lifts!!! This was not so much the hotels fault but the tour operator!!! The hotel checked for a ground floor room but apparently these are deluxe rooms....we were advised their were no rooms available!? The choice of food was good & we only ate in the buffet. The drink (we had the wine, prosecco & beer) was very nice too. The branded spirits were extra as were most cocktails! Not so much AI?! Can't complain as we had a great holiday with our son âºï¸ð More
Interesting hotel definitely not 5 star!!
We have stayed in a few hotels in Ibiza. This one was different as we now have a baby so we were traveling with a six month old. We went with my sister who also had a seven month old and also my mother. This hotel was classed as a five star on online and talked of the great service and environment. As you can see from my reviews previously I haven't wrote one for years. I felt compelled to be sure I document this experience as it was a let down. Firstly the rooms are dusty smelling, just like youâd expect a room that hasnt been aired for years to smell. My sisters room smelt of cigarettes and once she complained they did nothing, spray some air fresher. Her little six month old suffers with allergies so even though we had told them of that before arriving no consideration was taken not even a nice clean air room. There were not cots and once we called we waited and then got tired of waiting as we were told they would set them up. When we got back no cots and we called to speak to the GM she was not bothered in the slightest. Just wanted to get the phone put down asap. Housekeeping is not very good at all, whereas in other hotels they would tidy this place was not bothered. They did the necessities and that was it, no tidying up your flip flops once you have ran in, or tidying up your bed side cabinet and toiletries. They just did the baths and sinks and beds and left. The beds were clean however we had two twin beds when we booked a double. Not sure its just me that feels this way however I would actually like to feel like I am sleeping in the same bed as my husband. I find this disappointing as you then push the beds together and are forever falling down the joining sides of the mattress. The pool areas was clean and my advice is if you have no choice but to stay here now as your already booked then to go out early and get a cabana, people are ip early and they are often gone by 8am. The pools are generally lacking atmosphere, there is a energetic aqua size class which the towel guy will do. This is very entertaining as he has a great physique and makes fun out of himself, its the only time you really hear the place feel alive. Then there are two girls who do the class too and they are great. Apart from that nothing exciting happens! Its actually quite sad. The restaurant buffet areas is standard as you would expect. The staff however are really not happy or just bothered. The cheery lady who greats you at the front is often seen grabbing food and putting it behind her stand to eat in between people arriving. The waiters/waitresses would not come over and offer us a drink 75% of the time. We would have to go and ask for their assistance. They seemed to be better at communicating with teh other visitors as opposed to english speaking ones. We went to the Mexican restaurant one night which was nice however they cannot understand english well. We order a corona beer and was twice bought an ale? They also charged us for it and when we tried to complain he didnt understand so we can up. The lifeguard was very rude to the fun bunch of middle aged men who came away on a lads holiday. They were not trouble and one man jumped into the pool and the guard shouted across the poll calling him an idiot and stupid. It was awful the man was so embarrassed he wouldn't do that again he wasn't aware of the no jumping rule. However to be sworn at across the pool I would of been really mad! The The tips are: go to Portofino for lunch everyday it is stunning, and great views across the sea. The food and interior is beautiful and its a little gem hid away. Theres a beach club next door and we went there to enjoy our day and get waited on like we thought we were going to be from this hotel. It cost up 500 euros but that was four people drinking and having lunch. Its right on the beach to the left! Go there and make the most of your time with your partner/family. Pictures are offered and the guys are really nice I am glad we had some pictures taken that my mom could keep. Do aquasize its the only fun you will have from hotel entertainment teams. There are no lovely amazing cocktails as you would expect at a five star hotel, just some cheap slushy ones. We tipped the barman and it was very appreciated. No one was seen to be tipping. We paid extra and upgraded our drinks, the hotel seriously needs waiters to go round and take orders, you will take more money if you did and have happier customers. Rather than keep walking to the one outdoor bar. You have to buy vouchers for the computer, no one knew on reception how this worked and we paid twice and still were able to use them. Apparently a new system that no one understood but gladly took our money for! There was a very loud party going on and I called security twice eventually at 3am did someone go and discover that the room upstairs had lots of people partying all night. My sisters room next door had someone sleeping at their door. We had to call security who came and took this person away. Its meant to be a family hotel and 5 star so you dont expect it. The staff generally dont care at all, so you would honestly not even bother complaining. I explained all of this in the survey at the end of our stay. We tried to give feedback during the stay but the GM lady was not bothered. Dont waste your money go somewhere your customer is appreciated. I would suggest staying at the Insotel Fencia if your after a five star hotel.More
T B, 186338
Ist wedding anniversary
Me and my husband had the best time it was first class service. The room was fantastic bed was massive . When we arrived there we had a bottle of champagne put in the room gift our anniversary. The pool was great and if you get to the pool early they have these beds with curtains that if you get to hot you can close. Grey are ideal if you have little children as the umbrellas on the other seats are enough just for your head . We would go back in a heartbeat . More
Loved it going back may2017
We loved it in 2013 so are going back may 2017 we hope the disability lift is in the shallow end this time so we can get our daughter in the swimming pool last time it was in deep end we hope because of the wheelchair we can get room 3014 as it is by the pool and door perfect for us with our daughter can't wait to eat the food it was so gorgeous and swim in the lovely pool looking forward to itMore
nicola m, 186338
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