The food at this contemporary hotel comes highly recommended – as do its 2 pools and beachside setting.
Set in vast landscaped gardens just 20 metres from the beach, the buildings of this hotel are inspired by local artist, Cesar Manrique. The décor is cool and contemporary, and there’s a huge atrium-style lobby.
The hotel has 2 pools and an outstanding buffet restaurant. If you want to venture out, the harbour town of Puerto del Carmen is a 3-minute drive down the road.
TripAdvisor Traveller Rating
Based On 2899 reviews
Buffet meals. Afternoon tea, coffee and cakes 15.00-17.00.
Select local and imported alcoholic and non-alcoholic drinks, as well as some liquors and cocktails 11.00-23.00. A larger range of liquors, cocktails and drinks may be purchased at a reduction if you show your All Inclusive card.
All are included except where indicated.
Pool games and activities take place here in this large, heated pool. Pool towels are provided with a deposit.
For breakfast, lunch and dinner with an early continental breakfast from 6am. Theme nights and cooking shows take place here throughout the week.
Running every night in the summer months and at least 3 nights a week in the winter.
This junior suite is a great place for a base from which to explore. There's air-conditioning available from June to September, plus there's Wi-Fi* available in your room. Outside you'll have views of the garden from your balcony. There's also facilities to make tea and coffee, satellite TV, a minibar* and safety deposit box*.
There's lots of natural light in this twin room - plus you have outside space as there's a balcony or terrace with a garden view. There's air-conditioning available from June to September and there's also Wi-Fi* available. You'll also find there's satellite TV, a minibar* and safety deposit box* available.
Super hotel really nice and friendly staff to greet you on arrival even so late at night , even made sure there was food ready . 3 swimming pools kid friendly loads to do , food in buffet loads of choices . Will stay there again it was one the best hotels we've stayed in for comfort, food , and staff More
Couldn't fault this hotel. All the staff were so friendly and helpful. Food was just fantastic. In fact there was nothing to dislike. Location was near the beach and all the bars and shops but just far enough away so you weren't disturbed late at night. Highly recommend.More
Paul S, 186332
This is our second trip to this hotel and we go, in part, for the tennis coaching. The location of the hotel, about, 10 minutes from the airport is ideal and there is no noise from the landing planes although they certainly can be seen at close quarters as they make their approach! Flight time of just over 4 hours from stansted is ideal and with no need to change the clocks there is no jet lag. The hotel is modern with a spacious entrance and we found reception and booking in simple, however we had a private transfer and did not arrive with a big group where delays could occur. Staff are very attentive and really do try to make your holiday memorable, food and drink are both plentiful and the choice would, I believe, suit most people. You may have to wait at the bars by the pool, no swim up bar here, but does an extra minute really matter when you are on holiday in the sun. Ok we had an upgrade to a junior suite so the room was perhaps bigger than some, it was well furnished with a large bed, plenty of cupboard space, dressing table, lounge area with sofa and chairs and balcony with sea view, obviously private bathroom, no noise issues and we slept well every night. Entertainment is available every night and whilst not west end standard it is entertaining and the hall is normally full. For those wanting something quieter and a little more up market the piano bar is more relaxing and quieter, we were all inclusive so I have no idea of the cost of anything if you were to go half board. We have tennis lesson, 4 courts on site, this is at an additional cost up we really enjoy it, we are not good players but the coach is understanding and we always come away feeling we have learnt something, of course remembering what we have learnt is the difficult bit! We never had any trouble finding an empty court to play on in the evening, of course that may not be the case in peak holiday season. Sun beds the hotel does its best to stop the booking of a sun bed by placing a towel on it but people still get up very early, too early if you ask me! However be warned the management will remove towels if you leave the sun bed unattended for a long period, and so they should! Having said that we always found somewhere to lay or sit so it was never a problem for us. Our week went quickly but we did hire bikes and cycled along a fairly flat cycle route which took us passed the airport, take you camera the landing planes pass directly overhead at what seems like only a few feet off the ground. Beach is no more that fifty yards from the hotel and local shops near by. Would we go back yes of course.More
Unfortunately, this was not what we expected from a 4 star hotel. There were good points and bad but, overall, we were disappointed. The rooms and hotel were clean but felt a little outdated and we had to put a towel against our door at night after 3 nights of finding very large beetles crawling around in our room in the early hours. I think this may have been due to the indoor beds of plants maybe? Luckily the towel at the door worked for the rest of our holiday. The sunbed situation was a joke with there not being enough. We went out on a couple of morning excursions and couldn't find any sunbed in the afternoon. Apparently, people are not allowed to reserve sunbeds with their towels and they will be removed if nobody is at the sunbed after one hour but we only saw someone checking on one day and this was late morning when people were generally using the beds, not 9am or 2pm for example when there were far more towels on sunbeds than people! On the day we managed to get a sunbed, we were disturbed by a guy strimming the lawns and an introduction to staff happening nearby. ..There was no music by the pool and a general lack of atmosphere. We would have spent time on our terrace in our room but we would have been staring at a wall, watching cats feeding on a couple of bowls someone had put out to feed them a few feet away. ..not exactly appealing! Also, as the fridge was not even stocked with water, we'd have still needed to keep leaving to go to the bar for a drink. Don't get me wrong, if you want to lie sunbathing all day, listening to your own music and you get out early enough, this hotel could suit you but, it was not ideal for us. The other situation that bothered us was how the all inclusive was monitored / enforced. Rather than a simple wristband, your room key is proof of all inclusive. This meant, even if you just wanted drinks by the pool, you had to take your room key to the bar. ..want an afternoon crepe? Better take the room key. Halfway through a mouthful of food at dinner? Hand the room key over to get a zero value receipt. This got a little tedious as the week went on and only seemed to slow the bar staff down. I must say though, the bar staff were all very good and the all inclusive drinks were varied and had some good brands included...even had some nice non - alcohol cocktails which were nice as I'm pregnant at the moment so it was a treat. We spent evenings in the piano bar with some excellent entertainment and some not quite as good but still pleasant enough. The bar staff there were 5 star. ..moving quickly and remembering what drinks you liked after a few nights. We went into the main entertainment area downstairs but this was mainly children's entertainment so we avoided it for the most part. With regard to food, we found there was a variety and you could eat something different all the time. The food was generally hot and well cooked. However, on our 5th night, my husband was served a chicken leg that still had blood dribbling from it. He did the usual thing and didn't complain and just smiled when it was taken away. I'm not usually one to complain about food either but, being pregnant, I would have had something to say if it had been on my plate. My next point about food might divide opinion but there was a lack of basic junk food. I'm used to not having to dress for lunch, instead getting a quick burger or hotdog by a pool and then carrying on with the sunbathing. There was nothing like that here and, after adhering to rules and dressing for lunch, it was annoying to see other people in shorts, flip flops and vest tops not having the rules enforced. Either there are rules or there are not. ..I don't mind either way what those rules are but make up your mind. As there was only really this one place to eat, mealtimes seemed hectic with no atmosphere and with some food outside and some in, outside was particularly hectic for the people who sat there. Apparently, there was food at the snack bar and pool bar but we just saw a few sandwiches and signs out by the snack bar saying for half board only. ..not what you'd usually expect. If you have fussy kids who like a bit of junk food, they will struggle here. This might not be a popular opinion ( the request for junk food) but it is what some people expect to be able to find. So, overall, a lack of atmosphere, a lack of sunbeds, an annoying monitoring of the all inclusive with room cards and a bad view from the hotel room left us deflated. We've experienced better 4 star hotels and, given this will be our last holiday abroad for a while, it was disappointing. It's not an awful hotel and had generally good food but it lacks the 4 star touch in a few areas and these add up. We wouldn't return to this hotel if we were to return to Lanzarote in the future. More
Just returned from Jameos Playa in Lazarote. Great experience - we agree with all the good reports on location, food, cleanliness etc -even the all inclusive house red, white and fizz were still palatable by the end of the holiday, not always true in all inclusive hotels, but thought I might add a few points relevant to us. There are complaints about the WiFi; it is poor at times and some areas, but as it is free I feel that it is adequate - it is stronger in reception if access is urgent, otherwise wait a little while and it usually recovers, although I wasn't trying to download fils etc, just mail and google. I am not disabled, but have some issues with mobility, so will give some insights. I don't need an accessibility room, but climbing into a bath can be difficult. I found that the non slip layer on the floor of the bath good and in our room a strong ceramic soap holder fixed in the wall I could hold on steadied my access. I mentioned this to reception to help others in my position and I would request such a room if I return, as it makes a big difference. Also all areas seemed accessible by slopes and lifts. Sun beds can be marked as reserved for wheelchair users where required, which must be useful. There are adequate sun beds, but not everyone can have shade from a parasol, but there are other areas shaded by vegetation. There are comfy chairs and sofas under verandas near reception. People reserving towels before breakfast and returning much later in the day can be in for a surprise as the hotel does operate a system for removing these towels and other personal effects to reception. All the rest of us on the sun beds seeing this thought it was a good idea, it is irritating and selfish. Apparently sometimes the staff receive abuse during this process, but the rules are clearly stated. They also do state that gentlemen should were long trousers for the evening meal, this was observed in my view and does encourage some of us ladies to dress up a little although there is no feeling at all that you have to dress up, but feels a bit more special than at other hotels I have stayed at. The hotel is in a quieter location, which suited us, it was also fine by us that there wasn't loud music blaring out round the pool while we were there, but I am not sure if that is true in the peak school holiday period. Also I did note that there was not a life guard on site as far as I could tell. Children are the responsibility of the parents, but they might like to know this. My husband did play a round of golf at Teguise, it wasn't too bad hiring clubs, buggy etc about 100 Euros, but the taxi there and back did cost over 50 Euros, he wishes he had tried the one nearer, a little less mature course, similar costs but much cheaper taxi. The volcanic rocks do tear up the golf balls, but perhaps he should be more accurate and keep it on the fairway. There are deals you can arrange online or the hotel can arrange it for you. There can be issues with bar service at peak times, especially in the entertainment area at popular show times. The bar staff (like all the staff we saw) worked very hard, but there is a lot of work beyond actual serving, due to huge turnover of drink, ice, glasses etc. If it were possible an extra a la carte area would be a great addition, but it seems that is logistically unlikely. We felt very well looked after throughout the hotel. Thank you.More
Items marked with * incur extra charges which are payable locally