This hotel has a great pool scene and you’re on a gorgeous white-sand beach.
This place is on a wide, white-sand beach. And it’s just a 5-minute drive from the centre of lively Playa del Carmen. As for the pools, there’s a couple to choose from including an adults-only one.
The grounds are full of wildlife – howler monkeys and peacocks wander freely, and there’s even a natural pond with flamingos. Come dinnertime, the 5 à la cartes include a Mexican and Italian place.
TripAdvisor Traveller Rating
Based On 6373 reviews
- Official Rating
- Buildings: 10 on Tucan side and 10 on Quetzal side
- Rooms: 350 in the Tucan and 350 in the Quetzal
All Inclusive - Here's what you get
All meals. Snacks. 3 visits a week to the à la carte restaurants. Room service 11.00-23.00. Late night snacks 23.00-04.00.
Local and imported alcoholic and non-alcoholic drinks. Minibar in room.
Sports and Activities
All are included except where indicated.
Facilities ► View all
Outdoor activity pool
With activities like aqua aerobics, water polo and volleyball.
Mediterranean à la carte restaurant
This indoor restaurant offers a selection of tropical fish and meat dishes. Reservations required.
On a daily basis. Tournaments on Mondays, Thursdays and Saturdays.
Rooms ► View all
Double Room with Balcony or Terrace
Double rooms are bright and colourful with matching soft furnishings. They come with a king-size bed or 2 double beds and the balcony or terrace is furnished with a small table and chairs.
TripAdvisor Reviews Show more reviews »
NOT GREAT SO FAR
Last year we went to the Bahia Principe in Mexico which was very good but as we like the Iberostar chain and have used them on numerous occasions,we decided to try the Iberostar Tucan. I emailed in advance requesting a quiet room overlooking the jungle or pool preferably blocks 12 to 14 on the third floor. We got Block 15 the noisiest one near the entertainment, facing the fence to another hotel on floor 2. They said could try and change us in a couple of days but it spoils the holiday having to pack up again. It was quiet in the bar last night and the buffet was quiet this morning - funny they have no rooms!! The TV in our room did not work although they fixed it very quickly, it was not working again this morning. Because the flight was long we went to bed early and had to listen to the thud of music from our hotel and next door until midnight. Finally, we were on the beach early and after 30 mins went for breakfast. Came back and there was a note saying we could not save chairs and our towels would be taken away. As I sit here most of the chairs have towels but no people and no notes. Sorry for the long winded complaint but I shall do a review at the end of the holiday, hopefully which is much improved, otherwise no more Iberostar.More
Nice looking resort but terribly unsafe
The room and grounds are very nice. The food is generally terrible. There is a little too much pressure to attend a timeshare presentation. What really got to us was the following: our friend leaned against a railing on a scenic path through the resort. It made an audible loud crack and gave way. he fell around 12' onto jagged rocks. he has a punctured kidney and pelvis broken into 5 or 6 pieces. the hotel has offered nothing in compensation, assistance of any kind and won't even admit to carrying any insurance. Further, resort staff haven't helped in ANY way. Our friend had to be medivac flown to Miami and his wife had to figure out how to do that all on their own. Another friend slipped on a very wet marble floor and broke her knee. Exactly the same scenario as above. No help from the resort. These are able bodied people. The resort doesn't take safety very seriously. We fly out tomorrow and won't be back, EVER.More
This was the second time we've been to this resort, and would come back again. They've maintained the jungle setting, which is very interesting. The staff is very friendly and attentive. It is located close enough to Playa Del Carmen to easily walk. It is in a very safe location. More
Just returned from 11 nights at the tucan, what an amazing hotel this is. Check in was smooth and easy. Great room with a great view of the pool. Recommend block 12 as away from the jungle and the noise of the entertainment. Food was good in the main buffet, but definitely recommend going to the Japanese restaurant was brilliant fun and amazing food. Staff were also brilliant from the waiters and waitresses who where always smiley, kept your drinks full and made sure you were happy to the entertainment team who always kept the fun going around the pool in the day and also in the entertainment in the evening also brilliant that they don't hassle you if you really don't want to take part. Room was always very clean and full mini bar everyday. Overall a fantastic hotel that we will definitely be coming back to and would highly recommend. Thank you to all the team for a fantastic time.More
Beth M, 209011
I am for the second time in this place and was really fantastic time for me and my family rooms and services was excellent bars and dinning place fantastic I am planning to go back again next year so far thanks for everythink.More
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