This hotel has a great pool scene and you’re on a gorgeous white-sand beach.
This place is on a wide, white-sand beach. And it’s just a 5-minute drive from the centre of lively Playa del Carmen. As for the pools, there’s a couple to choose from including an adults-only one.
The grounds are full of wildlife – howler monkeys and peacocks wander freely, and there’s even a natural pond with flamingos. Come dinnertime, the 5 à la cartes include a Mexican and Italian place.
TripAdvisor Traveller Rating
Based On 6501 reviews
- Official Rating
- Buildings: 10 on Tucan side and 10 on Quetzal side
- Rooms: 350 in the Tucan and 350 in the Quetzal
All Inclusive - Here's what you get
All meals. Snacks. 3 visits a week to the à la carte restaurants. Room service 11.00-23.00. Late night snacks 23.00-04.00.
Local and imported alcoholic and non-alcoholic drinks. Minibar in room.
Sports and Activities
All are included except where indicated.
Facilities ► View all
Outdoor activity pool
With activities like aqua aerobics, water polo and volleyball.
Mediterranean à la carte restaurant
This indoor restaurant offers a selection of tropical fish and meat dishes. Reservations required.
On a daily basis. Tournaments on Mondays, Thursdays and Saturdays.
Rooms ► View all
Double Room with Balcony or Terrace
Double rooms are bright and colourful with matching soft furnishings. They come with a king-size bed or 2 double beds and the balcony or terrace is furnished with a small table and chairs.
TripAdvisor Reviews Show more reviews »
Excellent Facilities, Food and Fun
We did a multi-family group vacation at the Iberostar. Half of us were in the Tucan and the others in Quentzal. The two are in the same compound and cannot tell when you are in one versus the other except for the two lobbies. All the staff were nice and helpful. The checkin was easy and the rooms were well-maintained. We loved the monkeys, flamingos, and the turtles. We actually had a bird, we called Felipe, knock on our doors, will he pecked on the doors, and then walk away when we answered the door. We ate at four of the restaurants and enjoyed the Italian and Japanese most. The room-service was fast when someone missed a meal. The pool is vast and clean. It is very warm. The adult pool is a good place to hang out and get a drink. The beach was great, clear blue water.More
We stayed here back in June and it was a holiday of a lifetime. The hotel grounds, rooms, staff and entertainment are amazing!! The staff make the holiday and can't do enough for you. The night time shows are amazing and could easily compete with shows in Las Vegas and the west end, London. Jovanny I have to give a special mention to! More
Nice Resort-Not very accommodating with booking restaurants/room mixup
NIce rooms, clean, excellent maid service. Unfortunately when we checked in we had reserved 2 rooms with 2 double beds. They gave us 2 rooms with 1 king bed in each and told us they were booked and would try to change the next day. Luckily I had other family we travelled with and worked out sleeping arrangements. We went in the heat of the summer. Pool was hot so we stayed in the ocean most of the time which is beautiful. Buffet is OK. Buffet areas are not air conditioned. Whenever you try to book restaurants they tell you only 2 when you check in and that the computer prohibits you from booking anymore--We had a week stay. It seemed once you refuse the $250 "gift" to take the time to sell you a timeshare they are not very accommodating. Got into Italian restaurant which was fair/good. Mediteranean I would rate the same. Could not get into Japanese or steakhouse. I have been to other Iberostar resorts which were much better service. Monkeys and other animals are cool to watch.More
Nothing Bad to Say
We went on a family trip with two teenage kids here for one week in July and I honestly have nothing bad to say about this place. The hotel grounds are very clean and beautifully landscaped...I loved the overall layout of the place. Food was some of the best I have had on my Caribbean excursions, very tasty and tons of selection. All of the staff were very friendly and very helpful. Entertainment team put on great performances which were a pleasure to watch in the evening and lots of activities during the day. Overall, the staff run a great and relaxing resort here with everything you will ever need on a beach vacation. I would definitely go back to this resort. Good job everyone!More
Steve P, 154979
This was a extended family vacation with 3 adults 2 18 y/and 2 preteens. My daughter was in a scooter accident in cozumel so we had to cut our vacation short. Because of this I did not do as much exploring as i usually. Check in was a breeze. We arrived on a Tuesday and had no wait. Even though I would not hold it against the resort (I really need to learn some spanish) but the reception staff had the best English speaking employees I have encounter in any of my trips to mexico. Rooms...we just reserved the basic rooms and were in building 13. I couldn't have asked for a better location. The water was very hot with no'shortage and the room was nice and cool. The only complaint I had (which is small) but the only English speaking tv station was CNN. Pools and grounds.... they were nice and we'll kept. Lots if howler monkeys and these rat looking things but no ciotes (sp) which I missed. The walk through the jungle is very nice but the walkways'are very uneven so i wouldn't recommend high heels of walking it after having a few drinks. The pool was kind of basic average nothing to write home about. The swim up pool is separate so i didnt use it to much. Drinks and food....food was average all inclusive food. I only made it the hibachi restaurant and it was very entertaining. They do have a vegan and kids menu so that always a option. I had the steak, chicken and shrimp and all were very good. The drinks were good just ask for a extra shot and they will be strong enough. Beach....the beach was AMAZING!! the only other comparable one I could find is marmoma. Water is crystal clear, ocean floor in soft no need to wear water shoes.. about a ten minute walk to the right is a reef with great snorkeling and a 45 minute walk to the left will get u to 5th ave. This isn't really a party resort (at least when I was there) so if that's what your after this isn't the place for you. It's on the smaller side with lots if different things for kids to do and close enough to town for the young adults to do some bar hopping. I will be returning to this area (playacar) againMore
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