This hotel has a great pool scene and you’re on a gorgeous white-sand beach.
This place is on a wide, white-sand beach. And it’s just a 5-minute drive from the centre of lively Playa del Carmen. As for the pools, there’s a couple to choose from including an adults-only one.
The grounds are full of wildlife – howler monkeys and peacocks wander freely, and there’s even a natural pond with flamingos. Come dinnertime, the 5 à la cartes include a Mexican and Italian place.
TripAdvisor Traveller Rating
Based On 6595 reviews
- Official Rating
- Buildings: 10 on Tucan side and 10 on Quetzal side
- Rooms: 350 in the Tucan and 350 in the Quetzal
All Inclusive - Here's what you get
All meals. Snacks. 3 visits a week to the à la carte restaurants. Room service 11.00-23.00. Late night snacks 23.00-04.00.
Local and imported alcoholic and non-alcoholic drinks. Minibar in room.
Sports and Activities
All are included except where indicated.
Facilities ► View all
Outdoor activity pool
With activities like aqua aerobics, water polo and volleyball.
Mediterranean à la carte restaurant
This indoor restaurant offers a selection of tropical fish and meat dishes. Reservations required.
On a daily basis. Tournaments on Mondays, Thursdays and Saturdays.
Rooms ► View all
Double Room with Balcony or Terrace
Double rooms are bright and colourful with matching soft furnishings. They come with a king-size bed or 2 double beds and the balcony or terrace is furnished with a small table and chairs.
TripAdvisor Reviews Show more reviews »
Great holiday made by the staff and surroundings!
Me and my partner were here the first two weeks of September and had a great time! Firstly, the hotel grounds, lobby, pool, beach and the jungle (on site with various animals from agouti's to howler monkeys) were safe (playacar is gated) outstanding, beautiful and always spotless. The rooms are good, some areas could be updated a little, but we loved that the rooms were Mayan themed. They were clean and the maid great (always restocking the beer in the mini fridge). Traditional roofs on all buildings/brightly painted. We loved iberostars character compared to the other very square, modern and clinical white hotels in the surrounding area. I've seen people complaining about no air conditioning in the main restaurants/lobby? This didn't even cross my mind. Being brits who frequently go on self catering holidays in Greece/Turkey/Balearics etc it would be very unusual(almost unheard of) to come across an air conditioned restaurant/bar. Yes it was hot (as we expected) but a plus on holiday for us is open air dining, as we get to do it at home about 3 days a year. If you want air con go sit in the sports bar -it's like the Antarctic. Food was ok to good, I don't expect gormet dining when doing all inclusive/buffet. Good selections and generally tasted good, my only criticism was that some items weren't always hot enough. Japanese restaurant was our favourite meal by far, steakhouse and Mexican were great too, Italian was ok. Staff were brilliant, genuine, attentive, always smiling and worked hard for you to have a good time, Sam on the bar and Jesus of star friends were particularly great (Sam always ready to provide tequila). We aren't a couple who like to join in organised activities and we never felt like they were being forced on us! Also, the pool/beach waitresses were great and had a way of appearing when I was considering going to the bar. We also had a problem with our safe and it was resolved within 45 minutes of us reporting it to reception. All in all a great holiday, highlights being the beach, staff and Japanese restaurant. Only real criticism, they need to turn up some of the burners keeping the food warm. We will definitely be back in the future!More
Almost perfect if you don't care about the food
This resort deserves good rating. It has fantastic beach, huge pool and nice grounds with amazing collection of animals. Thanks to hard working entertainment team (Jeff, Jesus, Chocolate) we never felt bored. Pool games, archery, riflery competitions, we liked it all. Night shows were good, particularly "Magic show" and "Mexican night". Playa del Carmen is just half hour walk away for more options. Impressed during first day we even attended Iberostar Club presentation. It was more honest than previous timeshare presentations but still left the feeling of too many unknowns so we didn't buy. We were not ready to commit next 5-6 year vacations to Iberostar or rely on RCI as it has bad reputation for inflexibility and poor customer service. Once we got used to the resort we could have a critical look. Here goes: 1. Cocktail drinks are Ok, not great, better served in the lobby bar. Selection could be certainly improved. Kids have almost nothing to choose from. There are no cocktail straws in the whole resort. 2. Food is just average. Buffet (Cozumel, Tulum restaurants): Good selection of cold items (fruits, salads, cheese, bread, cakes). Surprisingly, often missing some common foods, e.g. beans, nuts. Good cooked fish and seafood. Meat dishes are not as consistent: some are very good, some overcooked and not tasting fresh. Breakfast has very limited choice especially for cereal eaters. Many dishes are extra sweet, old good plain unsweetened milk and yogurt are hidden unlabeled on the side, sometimes not available.Some juices including those used in cocktails are of questionable origin/quality. Food labeling is minimal, no nutritional info. You'll not know how fat is the yogurt, or whether that funny aftertaste in juice cocktail is due to artificial sweetener. Finally buffet serving area is not particularly attractive comparing to other resorts. It is a bit too small and crowded. No A/C. By the way I've been in Iberostar Punta Cana and they had exact same setup, but slightly better food. Specialty restaurants have better quality meat dishes. Service is very slow, need to wait 40-50 minutes before you get the food. Book 8:00 p.m. or earlier if you want to go for the night show. Mexican (La Hacienda) and Steakhouse - excellent. Japanese - disappointing. Chef's performance was great, but food tasted oversalted with little flavor. 3. Pool and beach area get crowded. It is difficult to get nice place after 10 a.m. unless something is wrong with the weather. Pool water is very warm. 4. Woody part of resort has almost no green plants on the ground and looks dry. 5. Maybe I am crazy, but sidewalk lanterns look too much like U.S. fire hydrants causing odd associations.More
Maxim T, 41154
Holiday in September with party of 6 (2 teenagers) great food in all restaurants. Don't know what other people can complain about. Very clean, great facilities, the staff couldn't do enough for us. Tipping in all these Caribbean holidays is the way to go. The smallest of tips 20 pesos a time makes all the difference to service. The staff really do appreciate it. Daily tips to room maid and every meal time, what a service you receive. The entertainment staff especially, Edouardo, Jesus and the whole team must be exhausted at the end of the day for their hard work and effort. The teenagers had a ball at pool side and beach with activities. The Japanese restaurant is the best and Alex the chef at our table was brilliant. Evening entertainment was fine, the usual for this kind of holiday. Teenagers still a bit young for nightclubs, so they made the most of the pool table. The sun and heat got stronger everyday maybe this was because of the events of nature around us. Hurricane Irma, kicked off a Few side weather extremities with thunder storms most afternoons. It is rainy season in September and this lead to excess mosquitos. The Jungle is amazing but with all the greenery and wetness it was a haven for the Mosquitos. The hotel sprayed on a very regular basis to try to keep them at bay and no matter how much mosquito lotion we used we still got bit. All part of the holiday in such a hot country I suppose. We would definitely go back here. Couldn't fault anything in this hotel. Loved every minute of this holiday.More
Great Beach.....Poor Food
As someone who read many reviews on this site before selecting this resort I wanted to make sure I came back and shared my thoughts. I'll break it down good vs. bad. Good- 1. The beach is fantastic and very large. We were there four days and on day 2 a large amount of seaweed washed up and was pretty much left there for the remainder of our trip. I get it is hard to stay on top of but there wasn't any effort to keep it clean. 2. Star Prestige upgrade. The private beach access and bar alone makes it worth it but also being able to make reservations at the gourmet restaurants every night. 3. The rooms. We had an ocean front junior suite and walked right out onto the beach which was nice. Housekeeping did a great job of keeping the room clean. 4. The Mediterranean and Japanese restaurants are both excellent. Bad- 1. The breakfast and lunch options are awful. The buffet is terrible with the same selection every day. We are not fussy eaters.....especially when it comes to breakfast....but they serve powdered, runny scrambled eggs, cold potatoes, undercooked bacon, etc. Fortunately we had the star prestige package and could look forward to a nice dinner each night. 2. The liquor selection. We purposely paid for the Start Prestige upgrade to get the top shelf liquor. They were consistently out of Grey Goose vodka and also Bailey's. 3. The heat. We live in Florida so we get heat, but we also use air conditioning to offset the heat. With the exception of three gourmet restaurants, none of the dining locations have air conditioning. All of the food is warm and people are sweating everywhere. Not a very nice experience. 4. The staff. While many of the team members we encountered were very friendly, nobody really went above and beyond to impress us. In our private beach area, a server would come by and ask if you wanted drinks maybe once every other hour. In the buffet, we always had to get our own drinks and coffee because we were ignored. I am an over tipper and specifically came with about $250 in singles and fives to tip the staff. We came home with $150. That says it all........ Overall, if you are looking for a reasonably priced vacation and want to just sit on the beach all day and read a book this may be the place for you. As someone who has worked in the hotel industry my whole life, when I travel, I enjoy a nice beach, good food, and team members who truly want to be helpful. Iberostar Tucan missed the mark on two of those needs.More
Very Clean, Very Friendly, Very Good for the Price I paid
First-- let me start by saying that I had a lovely time. Personally, I think I was looking for more polish to my trip in general, BUT, that should not off-set how great this resort is. As a single woman traveling alone, I never once felt threatened or unsafe, which is key. The staff is beyond friendly, and the place was VERY well kept and very clean considering it rained for 3 days straight. The food though, meh. I tried to tell myself that you came for the relaxation, which there was MUCH of, but I still wanted a better level of food offerings and flavor. I kept to beer and wine, Dos Equis was on tap, and wine at night, so I cant really speak to the alcohol offerings, but their menu was extensive. My room was fine, the beds a bit hard, but all in all I was pleased. Like I said-- CLEAN CLEAN CLEAN and thats what is very important! If you are looking for nightlife, you will not find it here. I will say the entertainment staff worked their butts off, I was there to NOT be bothered, and they didnt harass me into participation, but you could tell that they worked hard at everything they did. The evening entertainment was great, a bit cheesy, but I REALLY enjoyed the hardwork and productions that were put on.More
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