Hotel Royal Kenz

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The Royal Kenz is all about the pools. You’ve got three to pick from – two in the tree-lined gardens, with plenty of sunloungers and a bar, plus a third indoors. The hotel also has its own stretch of white-sand beach just a couple of minutes’ walk away, complete with a thatched bar that serves up drinks and snacks. Rooms are getting a revamp for summer 2014, so they'll come with a new splash of colour and flatscreen TVs. The buffet restaurant is getting a makeover, too, which will give it a swish new al fresco dining area. The menu, meanwhile, will still feature everything from pasta to couscous dishes. And there are à la cartes specialising in Indian and Italian fare. There are also loads of places to eat down at the marina – it’s a 30-minute stroll along the sand.

TripAdvisor rating

Based on 2137 reviews

  • Official Rating
  • 1Building
  • 3Floors
  • 468Rooms
  • 4Lifts

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All Inclusive - Here's what you get

Food

Full Board meals. 1 à la carte dinner at Indian and Italian restaurants per week - drinks*.

Drink

Selected local alcoholic and non-alcoholic drinks.

Sports and Activities

All are included except where indicated.

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Facilities► View all

Luxury Spa & Thalasso Centre*

Highly professional treatments await you in the indulgent spa centre which specialises in using Thalassotherapy techniques.

Beach snack bar in summer

The sound of the waves and the view of the beach and sea are the ideal setting to enjoy snacks throughout the day.

2 outdoor pools

With sunbeds and parasols.

Rooms ► View all

double room

Double room sleeps up to 3.

twin room

Twin room sleeps up to 3, with twin or double beds.

TripAdvisor Reviews Show more reviews »

Good and could easily be better with a few upgrades

So, I had a lovely holiday at the Royal Kenz and it was good value for money as others say but having stayed at another of Thomson Platinum hotels this did not compare hence the rating. Had I not been to some of their other Platinum resorts then I may have rated it higher but went with greater expectations. We booked 2 Superior rooms with garden view and ended up with a pool view and a garden view room on the first floor. We arrived at 12noon and the rooms were not ready until 2 pm and were given all inclusive bands for everyone in the group but not told where anything was. Rooms - don't bother with superior room upgrade, the room is the same but you get a kettle and a dressing gown - apart from that they are no different to the standard rooms. The rooms are clean and my only comment of annoyance was the tiled floors are OK as long as the people on the floor above you don't insist on walking around with heeled shoes on at ridiculous hours of the morning! If you can get rooms on the second floor then you can avoid this but 182 and 184 were both good rooms away from the main noise in the evenings. The only other problem is that somebody needs to kill the cockerel , as from 3am in the morning if you have decided to leave your door open for fresh air, you will be kept awake by his alarm call. Pool - both outdoor pools are FREEZING and will take your breath away - only the kids were playing in them most days and the indoor pool is salt water so will dry your skin to a crisp.It would be good if one of the outdoor pools was heated. The Beach - it is a bit of a walk down a strange road/ alleyway rather than direct from the hotel and the beach bar was not open for any of the time we were there so was a bit strange. The staff - Mahmoud who serves outside for breakfast in the mornings and in the main restaurant at night was amazing and couldn't do enough to help as was Mohamed at the pool bar and they made you feel welcome without being too familiar. The servers outside at lunchtime were rude and unless you tipped them would hold tables for people who had obviously tipped them earlier in the week. Generally the staff were friendly and there were no other issues. The food - the main eating area has a great selection of foods and it is very fresh with a good choice for all dietary requirements although if you were vegetarian then this may be more limited. There were no complaints on the food in this restaurant at all but this was not true of the Italian restaurant which had great starters and then the main course was bland and tasteless (carbonara- only thing you could taste was pepper) and the pudding only the panacotta was recommended. Stick to the main restaurant and you will have no complaints! Don't go with expectations of Platinum and you will give this hotel an excellent rating and with a few little upgrades it would be a Platinum without doubt.More

petmadness, Cheltenham, United Kingdom

Excellent relaxing holiday , great value for money

Just got home after a week at the Royal Kenz. It was an excellent holiday, great value for money and very relaxing. The hotel is spotless and the staff very eager to please. The superior room we had was lovely with air con, robes, slippers, fridge and kettle to make hot drinks. It's a shame it was two singles instead of double, make sure you request a double if that is what you prefer. The weather was good, just one cloudy day unfortunately the outdoor pools were too cold to use comfortably. The indoor salt water pool was lovely as an alternative. The food is good but as with any all inclusive it does become a bit repetitive, the a la carte Italian was disappointing but the Indian was ok. The drinks seem a bit watered down but they were fine! We didn't venture out much as we were happy just relaxing in the hotel most of the time but we did walk to the port (about 30 min walk) which was a pleasant change. The constant pestering from the shop keepers along the way was irritating though. The private beach linked to the hotel was lovely just a shame the beach bar and steak restaurant are not open yet. The free wifi in the very comfortable lobby area was great, the entertainment in the evening and around the pool was ok. They were trying very hard! All in all I would go back for the price we paid for a relaxing holiday with good weather at Easter! It was half the price of a similar week in Egypt and very much on par! More

Duranann,

Lovely holiday!!

Me and my boyfriend stayed at the Royal Kenz 2nd April-9th April 2014. When we arrived at the hotel, we were greeted by a red carpet, Tunisian dancers, coctails and a photographer taking pictures which was a lovely welcome! Check-in was extremely fast and took less than 5 minutes - very impressive. The hotel itself is lovely with plenty of areas to have a sit down & chat to people - everyone is so friendly and we often found ourselves talking to many people! The staff are so helpful and they are happy to do anything that is asked of them, with many remembering our names. The food was lovely throughout the day. Breakfast and lunch had everything you could ever want and the evening meal ranged from traditional tunisian food to pizza, pasta, chips and salads. There was also a snack bar at lunch time doing hot sandwiches and burgers or the pool bar which did gorgeous paninis. The à la carte restaurants were lovely but were very different to our Indian and Italians in England so as long as you expect something different, you wont be disappointed. I spent an afternoon in the spa for roughly £35-40 which was extremely relaxing so I'd definitely recommend that. The hotel has a shisha bar outside which wasn't included in the all inclusive package but at about £2-£3, it was very cheap! The entertainment is your typical kind of thing but there's plenty else to do if it isnt your cup of tea! Had a lovely holiday but I'd definately recommend the Thomson excursions! They were fabulous! We ended up doing the Camel Caravan, 3 Cities Tour, a trip to Sousse, the Zulu zoo and the quad bikes and we loved every single one we went on - especially the camels and Zulu! We had absolutely nothing to fault the entire time that we were there! We would love to go again and we've already recommended it to all our family and friends.More

Laura E,

A relaxing break in a lovely hotel

I booked this trip with a friend for a week of relaxation. We were really pleased with all aspects of the holiday for the price we paid. From the moment we arrived until we were waved off by the staff on our last day we had nothing but positive experiences. The hotel itself is lovely, well maintained and absolutely spotless. The attention to detail with the oil burners and rose petals on tables shows a great deal of thought. We were pleased with the food, lots of choice and prepared freshly. The pastries and cakes were amazing. The chefs were pleased to discuss the food with us, my friend tried a dessert and asked about what was in it and the chef came to talk to her about it. He was pleased to hear our positive feedback. All the drinks we tried were fine. All in all, we were really pleased with the holiday. We were lucky with the weather, sunshine every day and we enjoyed an excursion as well as a trip to the hotel spa. I am perplexed as to how anyone might have anything negative to say about this place. The staff were so keen to please and we tipped them willingly as a result. Thank you Royal Kenz, we had a lovely time and I would have no hesitation recommending this hotel to others. More

Bugsy76, Bury St edmunds

Excellent

We travelled to the Royal Kenz for our silver wedding anniversary. The hotel was immaculate, the staff friendly and the food superb and a wide variety of choice for anyone. The pool areas were clean and gardens well tended. As we travelled out of season the bar at the beach (private) was not open. This is really a hotel for couples as there is very little for children to do. We cannot comment on the entertainment as we did not watch any of it.More

Denise S,

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