Hotel Royal Kenz

This hotel ticks all the boxes with a pair of outdoor pools, 4 restaurants, and a private sandy beach.

This hotel – newly revamped in 2014 –has a handy location. It’s less than 10 minutes’ walk from a private strip of sand and a short taxi ride away from the marina. And Sousse’s medina is do-able with a 20-minute drive.

There are 3 pools – 2 outdoors and 1 indoors at the spa – as well as pretty lawns for sunbathing. Food-wise, along with a buffet restaurant, there are Indian and Italian à la cartes, and a steakhouse.

TripAdvisor Traveller Rating

Based On 768 reviews

  • Official Rating
  • 1Building
  • 3Floors
  • 468Rooms
  • 4Lifts

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All Inclusive - Here's what you get

Food

Full Board meals. 1 à la carte dinner at Indian and Italian restaurants per week - drinks*.

Drink

Selected local alcoholic and non-alcoholic drinks.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Luxury Spa & Thalasso Centre*

Highly professional treatments await you in the indulgent spa centre which specialises in using Thalassotherapy techniques.

Beach snack bar in summer

The sound of the waves and the view of the beach and sea are the ideal setting to enjoy snacks throughout the day.

2 outdoor pools

The pools with their wraparound sun terraces are right in the heart of the tree lined gardens. Sunloungers and parasols are dotted around for your use.

Rooms ► View all

double room

These double rooms with their whitewashed walls and coloured soft furnishings can sleep up to three. There's a balcony or terrace for that bit of outdoor space.

twin room

These twin rooms with their whitewashed walls and coloured soft furnishings can sleep up to three. They come with twin or double beds and there's a balcony or terrace for that bit of outdoor space.

TripAdvisor Traveller Reviews Show more reviews »

Good Food Good Staff !!!!

To anyone travelling to Tunisia engrave 20th March on your heart, this is independence day and the weekend on which this occurs should be avoided at all costs. We have just experienced the consequences at The Royal Kenz hotel in Kantaoui, although to be fair there were other hotels involved according to reports we heard at the airport, no doubt their experiences will appear alongside ours . In fairness to the hotel ,it provided excellent facilities,including room standards and food,the staff were also first class, however the management structure alongside that of Thomson Holidays seems inadequate to say the least. After 5 days of a enjoyable week, the Thomson representative informed us that on Fri 20th March there would be 900 Tunisia staying at the hotel,having experienced their presence previously though on a much smaller scale I could not contemplate the situation. In the event their arrival became a cross between a plague of locusts and a cattle stampede.All the seating areas were taken up to start with, like other guests we sheltered in our rooms awaiting evening meal. Manners went out the windows a general free for all ensued , all the food was devoured by their onslaught even if we could find a plates, seating obvoudue to numbers was in short supply, the waiting staff were more than apologetic, (we had around 12 to 15 early in week to service round 100 individuals, no increases were made to deal with the new arrivals). They were subjected to abuse like ourselves, hardly, if any senior management were visible to deal with the situation or direct operations, drinks dispensers became empty and not filled up, entertainment staff together with bar staff indeed anyone spare tried to join in and help. The situation was impossible, the Thomson reappeared oblivious to events when we approached her, saying no one else had complained although all around her was in disarray. She arranged with hotel to segregate an area in restaurant for breakfast, the signs I position proved little deterrant to the Tunisians and they occupied the area as before, likewise lunchtime. With little assistance from Thomson together with another couple we proceeded to meet with the General Manager, to his credit he raised his hands in apology unable to offer any resistance. We discussed events, he suggested that the volume of arrivals was taken out of his hands by his superiors and he had been left yo his own devices which included inability to recruit others to help.He proceeded to open one of the ala carte restaurants to service UK customers only and also another bar area again just for UK customers. This action partly eased congestion was greatly received by all of us The Royal Kenz provides perfectly fine overall accommodation , just beware when booking around that time !!!!! Thomson should be aware of this national event and make arrangements suitable for the occasion .Thankyou to Ridha Jeghams for all his help xMore

susan n,

High standard

Lovely hotel happy staff and clean rooms 10 mins walk to beach. Food good variety van be slightly undercooked The spa was amazing as was the entertainment team. Evening entertainment was varied could be incredible or terrible. Good choice of excursions.More

russell939,

THE ROYAL KENZ HOTEL, PORT EL KANTAOUI - OUR SECOND HOME

My husband and I have just returned once more from Royal Kenz Hotel, Port el Kantaoui, Tunisia. This was I think our 22nd visit since 2003 and we were amazed to find only about 50 people staying there, if that. This hotel is usually busy so come on folks let get more visitors to this hotel as it's worth a visit. The food is great, staff are excellent and the hotel has a very homely feel about it. The Spa is wonderful as is the hairdresser and I talk from experience. The safes in the rooms are a bit expensive but at least your valuables and paperwork are safe. John & IsabelMore

Isabel S,

Wonderfull country fabulous holiday

I have just returned from my first visit to Tunisia and I was extremely impressed. This hotel is very comfortable with friendly, helpfully staff. The food is nicely varied so there was something for everyone. Having travelled all around the country I found, without exception, that everyone was friendly, curteous and eager to help. Please visit this country already struggling from events in 2011. You will not be disappointed. I will certainly be going back.More

HenriettaHarbottle, Greater London, United Kingdom

Tipping culture gone horribly wrong

Firstly, the hotel itself is nice enough. Yes, it is a little dated, but it does have charm and what you would expect. Overall, the hotel was very clean, rooms, pool etc. When we arrived we had not gotten a room that had what we paid for (non-twin bed), turns out this may be advisable to pay extra for, as the room we first got allocated overlooked some desert on the side and was very small. When we complained we were first ignored and reception staff were not very polite. Through persistence we were eventually given a room with a balcony overlooking the pools, which was much, much larger and nicer. Rooms were dated and some parts desperate for a stroke of paint, but clean and nice overall. The doors are quite thin however, and in the beginning we woke up every morning around 7 when people went off to reserve sunbeds, you could hear much of what happened in the hallways. We got used to this after a few days though, and slept through, so it wasn't a massive issue for us. The staff were like nothing I've come across anywhere else, and I have been around. I spent a lot of time feeling uncomfortable due to this, and a lot of it was due to the extreme tipping culture. It says all inclusive, but you have to constantly carry cash around with you - as if someone does you a small favour of any kind, even if you did not ask for it, you will have to tip - or face grumpy mumbling in your direction. I have worked in the service industry in both Norway and the UK, and therefore I always make sure to tip, and tip extra when it is due, as I know how it can feel not to be tipped - but I found it exhausting in Tunisia, both with hotel staff and elsewhere, to be treated as a money machine. No service felt genuine, and waiters frequently got visibly annoyed with hotel guests. I also got very ill from the food, which was very stressful. Never mind all inclusive when you're stuck on a crackers and sprite diet for most of the holiday, unable to venture outside the hotel. I spoke to others who experienced the same, and my better half did as well - though he was not as ill as I was which may be due to us eating different things. I would eat crackers and drink sprite whenever I got ill, and stick on that for a couple days, then try to eat something carefully selected from the buffet.. However, 1-2 days later I'd be ill again. I also didn't find the food selection very good, however the desserts were amazing. I may be biased on that though, as I was terrified of trying new things as I kept getting ill. Although there is a beach not far from the hotel which looked very nice, we went there twice and the first time I got stung by a tiny jellyfish that was impossible to see. Many others did as well, both days we were there, and lifeguards mostly ran around with ointments for people in agony. Therefore if you're looking for a beach holiday I would not recommend this hotel, or this area, as you'd basically be poolside-bound. Another thing to consider are the Russians tourists that you'll have to live side-by-side with here, at least when we were there in September. They are rude and will act as if they own the place, not hesitating to rip off your towels on your sunbeds while you're at lunch, for example. This isn't the hotels fault obviously, but still may be a factor. We went on an excursion for a couple days, travelling by bus through much of Tunisia, down to and into the Sahara, spending the night in Bedouin tents, riding camels etc - which I hugely recommend. It takes you out and you actually get to experience the country. We were unlucky to not have very good weather, a sand storm in fact, and did not sleep much in the desert as the tent walls were basically just some sticks in the sand with blankets on, so in strong wind these blankets wouldn't help much. Which was fine, who needs privacy, except for the fact that this meant you and everything you owned got covered in sand (i woke up with a thin layer of sand looking like thick foundation, stuck on my face!)!! I quite enjoyed this, lizards and all, as it was an amazing adventure - this was what made the trip for me. It may not be for anyone though, you would need to come to terms with certain.. issues with being in the wilderness. Overall, I do not recommend this hotel - it is not what I'd hoped and I quite frankly I found it stressful. The outright rude staff, tipping culture and food mainly, were not good. However, it is possible that you'd get many of these issues at any hotel in Tunisia, or this area anyway. There are positives however, mainly the cleanliness and the excursion (which was arranged by Thomson).More

Kris_0925, London, United Kingdom

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