This hotel comes with great pools and Puerto Calero Marina is just 2 minutes’ walk away.
This stylish hotel practically rubs shoulders with Puerto Calero Marina – a couple of minutes’ walk takes you to its cafés and restaurants. Alternatively, a courtesy bus will get you to Puerto del Carmen in 10 minutes.
Special mention goes to the 3 outdoor pools, among them an infinity number and a huge seawater pool for serious swimming. There’s a manmade beach, too. Plus you’ve got 2 buffet restaurants and a piano bar with a great view.
TripAdvisor Traveller Rating
Based On 3143 reviews
- Official Rating
- Floors: 2, 4 or 5
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All Inclusive - Here's what you get
Full Board buffet meals. Self-service late Continental breakfast 10.30-12.00. Afternoon snacks at set times.
Local, national and selected international alcoholic drinks and unlimited soft drinks, tea, coffee and mineral water 10.00-01.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
La Cascada infinity pool
The infinity pool flows fresh water and is perfect for pool games or even relaxing whilst taking in the views. Pool towels and sunbeds are available around the poolside edge.
Main buffet restaurant
With themed evenings three times a week, specialising in Mexican, Chinese, Canarian, Italian and Mediterranean dishes. The buffet times vary through winter. Gentlemen are required to wear long trousers for dinner.
Daytime activity programme
Available 6 days a week with the entertainment team, with games such as pool, archery and table tennis.
Rooms ► View all
twin room with garden view and terrace
These twin rooms come with a garden-view terrace for that added outdoor space. They have an extra bed. And you'll also find free Wi-Fi, air-con, and a TV included.
TripAdvisor Traveller Reviews Show more reviews »
Good quality hotel in great location
Stayed for 2 weeks on All Inclusive. First impression of hotel was poor, we were allocated room 135 which has no sea view despite having paid extra for SV. Went back to reception who after a bit of fuss allocated room 218 which was far better. The hotel itself is very nice. Lovely pools and more than enough sunbeds for everyone without the need for this ridiculous reserving practice. The main restaurant is well laid out with big tables that are well spaced apart. We found the food to be generally very good with a huge choice and a very nice drinks list. The lunchtime restaurant was a bit rough and ready but with a great choice of food and help yourself drinks. The evening entertainment was ok when outside entertainers came in but the shows performed by the in-house team were poor. However the entertainment room itself was good and it was a great place for a drink. We particularly liked the piano bar in the evening and this had entertainment on some evenings. Hotel was spotlessly clean and the staff do a great job (apart from reception which were below par).More
Food lets it down
We stayed here 4 years ago and loved it, so we returned (which is something we very rarely do). Some things are still good- great small resort, peaceful and not at all tacky. The hotel itself has wonderful large grounds, 3 big pools, plenty of space and plenty of sun loungers. Very clean everywhere. Very pleasant staff. We booked a seaview room this time, we emailed to ask for a sunny balcony with no trees blocking the view and that's what we were given. Empty fridge and daily bottles of water provided (as well as champagne in room to celebrate our birthdays). Beds fine, 2 decent pillows each, big decent towels changed daily. Just shower gel attached to wall of walk in shower so, if like me, you prefer proper shampoo you'll need to bring your own). Room spotless. Premium branded drinks part of the all inclusive. BUT, on our last visit we loved the great food on offer for evening meals. This time, standards had dropped. Our stay was for a week and the food seemed fine the first few days but then went seriously downhill. Meat was fatty and/ or tough. Fish was bland. Breakfasts weren't as good. Lunches were similar to last visit in that the choices were limited to pretty much the same each day. Soups were very uninteresting. Certain salad items were not replenished. On our last visit this didn't matter too much as the breakfasts and evening meals made up for it- but not this time. Glad the birds are no longer a problem, but the flies were pretty annoying on the food! Much as I love Puerto Calero and the layout of the hotel, unless food standards improve we won't be returning.More
I have read with dismay the reviews over the pass month. When I was there during the summer I could see the food standards slipping. I brought it to the attention of the Director and the head of the banqueting who both said they would improve things. It's a shame to see a good hotel go like this and the management have only themselves to blame. We've been holidaying there for many years but over the pass 12 months the food standards have fallen. The rest of the hotel is still excellent. But the problem is that with other countries now closed to tourists they have a captured market and when we went to book for next summer were told the whole island is full.More
Very disappointed, third visit this year
I have stayed at this hotel for many years, at least twice a year,my visit at the beginning of November was my third this year and how disappointed I was, can't believe it was the same hotel I stayed in ,in October this year !!. As many people have said this hotel is definitely on the decline.In October when I stayed I complained to the manager regarding the slow service at lunch time in clearing away dirty pots and the general lack of attention to detail, I thought this was a one off, so when I returned with my husband at the beginning of November I was expecting high standards as I have always experienced at this hotel. How wrong was I !!! ,,,,,,,,,,,,,, The staff on reception as always were efficient and polite, great return welcome, my room 160 was clean and well serviced on a daily basis.The BIG BIG problem at this hotel is the food in the restaurants both at lunch time and evening.As I have stated on previous visits the lay out of the resturant food and showcase cooking needs totally redoing and using the far end serving area as well.At the moment it is far too congested, guests pushing past each other, an accident waiting to happen. Queuing for food is not my idea of a 4 star hotel.People waiting to get food from the show cooking are in the way for people trying to get chips, total disorganisation.The food on a lunch time was very slow too be replenished, leaving empty serving plates with no food (tomatoes,lettuce etc), then on a number of occasions where replenished by tipping tupperware containers of food onto the plated not taking the plate away and being out a full plate.Normally on previous visits there has been at least two if not three chefs working with the hot food, not one as this year (and to be honest he was useless !! - so slow no urgency, people hanging about for him to do his job properly),dirty plates etc were not cleared from tables, split food on the floor and serving counters was not cleared up.It reminded me of a poor example of a motorway service station 10 years, the sort of place you avoid stopping at unless you really have too. The restuarant on an evening was very poor, poor selection of food, looked totally unappertising, running out of food and it not being replaced (for example one night was ham on the carvery and it had run out by 8.30pm) we were just told none left. In both restaurants clean plates were dirty.The service in the bar was dreadful, waiters about but very rarely came out onto the terrace to take orders( on previous visits my husband has NEVER had to go to the bar to order a drink it has always been waiter service. In the past I have experienced excellent service and food and by now I had had enough! As II am a very regular guest at the hotel, reception arranged a meeting with the Commercial manager.At the meeting both my husband and I expressed great concern at the overall standard of the hotel and made it quite clear of the particular issues that both ourselves and other guests were experiencing.Hopefully all this has been taken on board, the manager said she would be doing at report for the manager, I have asked for a copy to be emailed to me but as yet I have not received anything. I have had many fabulous holidays at the Costa Calero over the years, but this last holiday has left me wondering if I will ever return which is a shame as the grounds and the spacious sunbathing areas are a tremendous bonus to this hotel.The problems need to be sorted out with upmost urgency, before all your regular loyal guests decide not to return.More
Wendy C, 186411
Not quite as expected .
We had read promising reviews about this hotel but sadly it didn't quite live up to our expectations. As many of the other reviews have stated the quality and temperature of the food on offer is not acceptable in a four star hotel. Lots of aspects of the hotel are really good , our first room 455 was one to be avoided as we had paid for a sea view and the whole balcony area was blocked by trees so avoid that room at all costs . We were able to swap rooms after a couple of days and room 348 was fine. The cleaner for this room was excellent and a credit to the hotel. The hotel generally seemed to be short staffed and you often had a long wait for a drink in the evening. It's a real shame that the hotel is let down by few things that could be easily fixed. We were not happy either with the way that senior staff spoke to the younger members on one occasion a waitress in the outdoor restaurant was reduced to tears by her senior for interacting with guests , not good . Won't be returning to this hotel.More
Jane C, 227127
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