This hotel comes with great pools and Puerto Calero Marina is just 2 minutes’ walk away.
This stylish hotel practically rubs shoulders with Puerto Calero Marina – a couple of minutes’ walk takes you to its cafés and restaurants. Alternatively, a courtesy bus will get you to Puerto del Carmen in 10 minutes.
Special mention goes to the 3 outdoor pools, among them an infinity number and a huge pool for serious swimming. There’s a manmade beach, too. Plus you’ve got 2 buffet restaurants and a piano bar with a great view.
Based on 1923 reviews
- Official Rating
- Floors: 2, 4 or 5
Holidays with added luxury
- Highly rated by you
- 20kg luggage allowance
- Kid-friendly Premier Families collection
- Long-haul Premier Luxury collection
- Stylish 4 and 5-star hotels
All Inclusive - Here's what you get
Full Board buffet meals. Self-service late Continental breakfast 10.30-12.00. Afternoon snacks at set times.
Local alcoholic drinks and unlimited soft drinks, tea, coffee and mineral water 10.00-01.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
Main buffet restaurant
A selection of foods from around the world, with a themed night 3 times a week. The buffet times vary through winter. Gentlemen are required to wear long trousers for dinner.
Daytime activity programme
Daily activities are carried out with the entertainment team, with games such as pool, archery and table tennis.
Pool bar buffet restaurant
A large selection of continental breakfast foods and lunch from the buffet spread. Snacks are also available if you get peckish through the day.
Rooms ► View all
twin room with sea view
Twin room with sea view sleeps up to 3 with twin beds and a single bed, daily maid service with towel change and linen change twice weekly. Cots are available, but if room is fully occupied there is no cot space.
twin room with sea view
Twin room with sea view sleeps up to 3 - can be sold as a single, with twin beds and a single bed, daily maid service with towel change and linen change twice weekly. Cots are available, but if room is fully occupied there is no cot space.
TripAdvisor Reviews Show more reviews »
Hotel was nice and well looked after spotless staff were very good also only hotel in area steep hill to marina that had some nice resturants or u could get a taxi to Puerto de Carmen for about 7 euro or free bus through the day .my only fault with hotel was for some reason they have banned shorts at nite in resturant but u can wear 3/4 length trousers as it is a buffet resturant I can't see the point of this as a result I never ate in hotel at nite I had trousers with me but as I was on holiday I prefer to chill out wearing shorts .because of this stupid rule I wouldn't visit againMore
Just as good as ever
This is us just finishing our fifth stay at this great hotel it's not perfect but still one of the best we have visited we arrived at 23.30 on a Sunday evening and we're still offered a cold buffet from the hotel we had asked for a garden room which we got around the same block we had requested The food and the service has always been good at this hotel and the quality of drinks for all inclusive excellent where it could improve slightly is the entertainment and stop the reserving of sun loungers at before 8 o'clock in the morning your on holiday for God sake we will be back in the near future and wish all the great staff who make this what it is all the best iain and susanMore
suzysmith, paisley scotland
Didn't live upto the Hype
We had read all the reports about what a friendly hotel this was and how helpful the staff are and that formed our choice in booking it. From the outset we saw reception staff greeting returning guests with smiles and courtesy but new clients did not receive the same quality of service. There was certainly a tendency to favour familiar faces to newer faces and that was reflected throughout the hotel by bar staff, the entertainment team and restaurant staff. The only staff who portrayed a friendly welcome was the house maids and cleaning staff. Bar staff would take orders for drinks and take up to half an hour to bring them to you because they would serve several customers at a time with preference to familiar customers being served first. The system of handing your room key over every time you ordered food or drinks was chaotic and lead to people being handed back the wrong key resulting in a long walk to reception to get it sorted and then to be told it was our fault not theirs and no apology (excellent customer service I think not). Food was plentiful but nothing spectacular, long queues for fresh cooked meat and poor set up restricting access to many aspects of the displayed foods on offer. On more than one occasion when finishing eating our plates were snatched from in front of us without a word and before our knives and forks had been put down (rude to say the least and very poor customer service). Entertainment was ok but not spectacular, again the entertainment team focused on familiar faces rather than engaging with all the people. The evening children's entertainment started after 9pm, which is late for little ones and lasted no more than 20minutes and every night was the same routine, nothing different at all. The location of the hotel is on a hill which makes access to the marina difficult for those who are physically restricted. We used the hotel as a base because we like to get out and explore, however, many people use the Costa Calero as a hotel based holiday and sit at the pool and pool bar day after day, same faces, same sun beds day in day out. All in all the wonderful facility was let down by the lack of welcome, good customer service and sadly even on departure there was no basic pleasantries or farewells. Many love this hotel and return time after time but it is not one that we would choose to return to in the future because we like a more open friendly atmosphere. This hotel did not tick all our boxes. We are middle aged but the main clientele are Saga based clients who the management and staff obviously cater more for than the full spectrum of customers who use the facility.More
Boze1, Cardiff, United Kingdom
We have just returned from a weeks holiday at the Costa Calero. Overall we have had a lovely relaxing holiday, and this is an honest review. As a younger couple we were in the minority when it came to the hotel clientele. Whilst this did not spoil the holiday, we did feel that some of the older guests behaved in such a way that they had more of a right to be there and we were just guests in âtheirâ hotel. Whilst not wanting to appear ageist, we did have to smile when seeing many of the older guests during the day who had mobility issues but had no problem when getting their dinner and drinks, and dancing to the entertainment in the evening (it was more of a case of throw away your walking stick and get out your glow stick, but hey you are on holiday after all!). The hotel itself is lovely. We travelled with Jet2 holidays and had requested a higher sea view room which was honoured. The room had the most stunning view over the harbour and watching the sun set over the sea whilst watching the luxury yachts sailing out to sea was very romantic. Our room was directly over the breakfast/restaurant area, and whilst previous reviewers have commented on the noise, we had no problem with this. The double room we had was in fact two single beds pushed together. The beds were very hard, so we requested mattress toppers (thanks Trip Advisor we would not have known to ask for these without reading previous reviews!). The room was very nice and spacious and well maintained by the cleaners. However, the shower over the bath was a little cave like, as the bath is recessed into the wall. This led to very dark showers, due to the red painted walls and lack of lighting overhead. The staff were mostly very friendly and worked very hard no matter what time of day, some seemed to be there all day every day. We had no issues with getting served drinks at the bar during the day. There is a waiter service in the evening, however we found it much easier to order our own drinks at the bar. The food was ok. The majority of what we had was tasty, and there was always something to eat, however there could have been a bit more imagination i.e there was lots of salads and accompaniments, but not many options for a main. There was a primary meat and a fish, however if you didnât like either on that particular night then you were resigned to the standard Pizzas, Burgers and Chips. A better selection of meats and more theme nights would be welcomed. We only experienced one theme night which was Mexican, and the extent of that was Chill, Rice & Nachos! Also, it would be nice to offer a bar service during dinner, we only had a choice of beer or wine, and sometimes you donât fancy either. The food did tend to be a little on the tepid side at times. However, saying that the salads were lovely as was the Paella, and the ribs served one evening were to die for! We had no problem with the lunch service, maybe the evening meal should follow a similar format. It was our anniversary during our stay, and a complimentary bottle of Cava was left in our room which was a nice touch (this gave the wife quite a taste for it as the days went on as it is available on the AI !). We found no issues with finding sunbeds probably as it was out of season, however there were the usual sunbed hoggers who seemed to get their towels down earlier for the best spots nearer to the bar, in spite of there being plenty of space elsewhere. Personally we preferred to stay in the garden area. It was very peaceful and close to the snack bar and toilets. In the evenings, we werenât that impressed with the animation team, but they do try. They were very good with the few children that were there during our stay, there was a mini-disco for them every evening. During our stay, there was a magic act â pretty good, Saturday Night Fever Tribute â Terrible, Latin Dancing â awful, a Mamaâs & Papas Tribute â âback to the 70âs â who seemed to play songs from the 60/70âs and 80âs, whilst they were good singers they were very dull, Acrobats â who were a bit weird, and a Platters Tribute Act â who were ok and did seem to get alot of people dancing. The majority of the entertainment did also seem to be geared towards the older guests. However, we just put this down to the time of year. One thing to note is that one of the girls of the animation team, we didnât know her name, was very loud and rude when we didnât want to join in the Karaoke. You donât want to be insulted when you are on holiday. The wife used the free pass to the Spa and had an aromatherapy massage which was amazing. The Spa area is lovely, however she unfortunately took a bit of a tumble in the pool area (not alcohol related!). It appears she slipped on an area where someone had not washed off their sun cream correctly. Thankfully, wasnât seriously hurt but there was no one around in the pool area to assist had it been worse. She was sporting a rather large bump, and a very fetching bruise soon after. Did report this to the Spa staff and they did offer to fetch some help. However, all that needed was an ice pack! Oops. So if using the Spa, just watch your step! (this is still a pool, so maybe some supervision should have been provided). Overall, we had a lovely relaxing break at the Costa Calero, and would probably return based upon the location and hotel itself.More
Returned for a third time
What can I say, this hotel received glowing reviews on previous occasions we have stayed there and this time around it didn't disappoint either in fact I think its probably just improved yet again. The food was amazing, out of 12 nights, there was only 1 night that I wasn't so keen on the food (Chinese themed night) but I still managed to rustle something together. The hotel grounds are spotless, staff in the restaurant are amazing, always smiling especially Dario and Vanessa and what we love is that in the 6 years we have been coming here its so lovely to return and see the same staff there. The thalasso spa experience has to be done too, don't forget to take advantage of your complimentary pass! Well done to you all, we are already looking forward to getting back there.More
millyj1975, Dublin, Ireland
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