This hotel comes with great pools and Puerto Calero Marina is just 2 minutes’ walk away.
This stylish hotel practically rubs shoulders with Puerto Calero Marina – a couple of minutes’ walk takes you to its cafés and restaurants. Alternatively, a courtesy bus will get you to Puerto del Carmen in 10 minutes.
Special mention goes to the 3 outdoor pools, among them an infinity number and a huge seawater pool for serious swimming. There’s a manmade beach, too. Plus you’ve got 2 buffet restaurants and a piano bar with a great view.
TripAdvisor Traveller Rating
Based On 2956 reviews
Full Board buffet meals. Self-service late Continental breakfast 10.30-12.00. Afternoon snacks at set times.
Local, national and selected international alcoholic drinks and unlimited soft drinks, tea, coffee and mineral water 10.00-01.00.
All are included except where indicated.
The infinity pool flows fresh water and is perfect for pool games or even relaxing whilst taking in the views. Pool towels and sunbeds are available around the poolside edge.
With themed evenings three times a week, specialising in Mexican, Chinese, Canarian, Italian and Mediterranean dishes. The buffet times vary through winter. Gentlemen are required to wear long trousers for dinner.
Available 6 days a week with the entertainment team, with games such as pool, archery and table tennis.
These twin rooms come with a garden-view terrace for that added outdoor space. They have an extra bed. And you'll also find free Wi-Fi, air-con, and a TV included.
Cant really say enough about this place, staff are excellent, food choice and quality is great, entertainment could be better at night but each to their own on that one. Celebrated my 50th birthday whilst we were there and will remember it forever. The pool games for the kids are just brilliant and even the wife got up to have a go on the try to walk on the inflatable bridge game. Will be returning and having the marina next door just adds to the hotels attraction for us.More
Visited early July and had forgotten that this is school holidays in some UK & Eire areas and so the place was over run by Children. Whilst the parents should be in control many seem happy to allow them to run all over the place showing little respect for my mum of 80 who has walking difficulties. Many of the parents also seem happy to allow the children to enter the eating areas without cleansing their hands (most adults don't use the hand sanitiser either) but this is not policed by the hotel. What is also disappointing is the parents who allow the children to get their own food, some children change their minds having had a good feel with their uncleansed hands and then put back or drop on the floor. On a sunbed point of view the hotel does absolutely nothing to discourage the pre 0600 reservations. I appreciate it is difficult for hotels to police but at least try. The best bits; Good quality drinks. Good housekeeping staff cleaning the rooms. The piano bar (which would be lovely if it was adult only but again children tend to run a mock in here at 2200 when the entertainment downstairs finishes.) The spa is really lovely but disappointing that this is restricted to one visit unless you pay or have treatments. The bits the hotel needs to do better; Make customer feel a little valued. Stop children running all over the bars and restaurants and foyer areas. Sort out late checkout process. We were told we could not keep our room past 1500 as the housekeepers leave at 1600. Well pay them to stay later. We did not arrive until 2300 but have to be out at 1200. We paid for a courtesy room â¬60. There was nobody to help move us between rooms. I guess if I was reading this hotel review when I had already booked there would be areas I would be apprehensive about and I do not mean to upset you. Most of the issues are within the hotels gift to resolve. A polite reminder to use hand wash only usually has to happen once. A quiet word with parents and children about poor behaviour and food handling. Telling the lady in the shop that she is not actually doing customers a favour serving them. The location is great. The food is lovely if you get to it pre rampage. The bar staff work their socks off to serve drinks to all which include the best all inclusive mojito I have had. Marina is very nice. Very clean and some really good restaurants although they do finish in the main around 2230. Enjoy your holiday and be hopes the hotel has taken some corrective action by the time you get there.More
Spent 11 nights at this hotel from 24th July and the hotel was exceptional from start to finish, thoroughly deserving of all the positive reviews it receives. I can certainly see why many people return. The hotel was a 20 minute transfer from the airport and check in was very efficient. The reception staff were faultless, nothing was too much hassle for them. Hotel itself is lovely and the rooms are spotless, huge credit to the maids that service the rooms daily. Hotel is very nicely located between Playa Blanca and Puerto Del Carmen. We booked 3 excursions through the hotel reception and found them very competitive in pricing with the package holiday companies. Food in the restaurants was lovely and a good variety too. The drinks on the all inclusive package were great, including many branded drinks. I got engaged to my partner whilst at the hotel with the lovely sea view and the hotel made it even more special with flowers and champagne in the room the following day. Will definitely be staying here again and huge thanks to the hotel for making a memorable holiday very special! Highly recommend the hotel to anyone looking for a hassle free, relaxing holiday! More
We have just returned from a week's all inclusive stay at this beautiful hotel. Having previously stayed at Riu all inclusive hotels (most notably Riu Club Gran Canaria, Maspalomas) we had high expectations and we were immediately impressed and delighted with the elegant decor and beautiful grounds. We had booked via First Choice and paid extra for a sea-view. Our room was on the second floor, overlooking the gardens with the sea view beyond. To wake up to a view of swaying palm trees beside your balcony and magnificent mountain ranges in the distance was a real treat. I would imagine, if you were after a more extensive sea-view then ask for rooms on 3rd floor or above but I felt we had the best of both worlds. The pools are excellent and the salt water pool is at least 30m fantastic for a proper swim (lanes were always available). The food, wine and drinks choices was fantastic. Having waiter service and wine served at your table (from a MENU) was a real plus and we didn't feel that 'all inclusive scramble feeling' that one does when having to refill your own glass from a machine. The wine choice included in standard all inclusive was very good and the choice of half bottles a nice touch. Room was comfortable, spotless and airy - air-conditioning worked well. The piano bar is perfectly appointed to enjoy the magnificent views and serve excellent cocktails as well as bottles of coke which was nice. LOTS of choice again. Spa is amazing - worth a visit, lunch times (12 - 2) appear the quietest times. Not having to wear an all inclusive band was a plus for me, although my husband and two grown up sons had many a return to their sunbeds when they forgot to bring their room key (all drinks are scanned onto your room key - if you don't have it you don't get served) which they found a tad irritating. Didn't bother me though as I remembered to bring it with me :) Any niggles? Occassionally the service at the bars could be slow - but bare in mind the cocktails in the piano bar are made to order (not ready mixed) and this would take time anywhere. The waiter service and the feeling of being waited on instead of self service makes up for any delay. Also, choose your timings - we found that going up for pre-dinner drink at 6.30 then off to dinner about 7.15 solved any delay issues and service is swifter, no queues for food. The pool bar ( near the salt pool) wasn't open long enough and never kept to times stated (opened around 12.30 til' 5 each day) - bit of a trek back to the main bar outside these times. Would be nice to see this bar open longer. As I say though, these were personal niggles and didn't take away from the overall impression of this hotel - it really is special. Finally, the port (literally 5 minutes stroll) is elegant and upmarket. Lovely bars - especially the Buddha bar which is very cook - cocktails are amazing! We chose this hotel because of the quiet, chilled location and it did not disappoint. Absolutely marvelous. Book a week and see for yourselves! We will be going back!More
Went here October 2015 with a friend and I have too say I was so impressed with how clean our room was. The food was incredible so much too choose from and was different options every day! Entertainment wasn't too bad more aimed for families. Only downfall for me was that the hotel was out of the town but the hotel did provide a free bus service so can't really complain there! One of the best hotels I've stayed at.More
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