This hotel has bagged a spot high above the sea with pretty panoramic views. The beach is sandy, and it’s only 15 minutes along the promenade to Puerto de Santiago. There are 4 pools, one’s just for kids, and by the circular snack bar you can watch the chef rustle up grub while you wait. A traditional tapas restaurant is the best of the rest, with its open terrace and killer views of Mount Teide. There are 3 bars, too – the one in the lobby has a respectable cocktail list and foot-tapping flamenco shows. And when it comes to rooms, they’re nice and smart, with bright prints and cream walls.
Based on 1662 reviews
- Official Rating
All Inclusive - Here's what you get
Full Board meals in the buffet restaurant. Snacks, time restrictions apply.
Soft drinks and local alcoholic drinks, time restrictions apply. Afternoon tea and coffee.
Sports and Activities
All are included except where indicated.
Facilities► View all
This buffet restaurant serves a range of international cuisine for breakfast, lunch and dinner. There's live show cooking with meat, fish and pasta dishes. Not only that but you can enjoy your meal while admiring the stunning views of La Gomera. There's a dress code here, with long trousers for gentlemen at dinner.
3 outdoor pools
Offering a selection of tapas dishes and Spanish wines on the terrace with views of Mount Teide. Open selected days.
Rooms ► View all
superior twin room with sea view
Superior twin room with sea view sleeps up to 3, with extras including bathrobes, slippers, kettle, 1 free Spa circuit entrance per stay and rain shower. Minibar is restocked daily with 1 bottle of water per person.
twin room with sea view
Twin room with sea view sleeps up to 3.
TripAdvisor Reviews Show more reviews »
Once bitten twice shy
Where do I start? We arrived at 10 pm and found the reception staff to be helpful and friendly. Thought we were to be offered a welcome drink but didn't happen. However all other guests arriving following day onwards were all given a glass of champagne. We were told that the resteraunt had closed but they had put some food aside for all of us. It was cold rice, cold pasta and cold meat. Not a hot meal after travelling all day. I travelled with my wife, daughter and 2 year old granddaughter. We had to pay full price for my granddaughter or a single person supplement would have been charged for the second room. Our rooms had no tea or coffee facilities, no clock and no iron and ironing board. We have stayed in many hotels around the world and this is the first 4* hotel with 2* facilities that we've stayed in. The room was run down with very little storage a fridge in a cupboard with the door hanging off. The bathroom drains smelt and when we went onto the balcony it smelt like sewage. My wife went out and got a bottle of bleach and cured all in 5 minutes. The staff at the pool bar made you feel like you were intruding when requesting service and when you compared the all inclusive snacks to those given to paying customers I felt we got the slops and they got the better deal. There were no facilities either for changing a 2 year old. Non of the toilets had facilities and when we checked out at the end of the week we were changing littl'un on the chairs in the reception area. Not pleasant for those around us. On a positive note we did have good hot weather and the "animation team" we're brilliant and extremely friendly. Obviously we won't be returning. More
peter o, London, United Kingdom
The staff make it good!
Why are the gates closed & the bus not permitted to stop outside the hotel? Sadly you need to pull your luggage up a small hill and wait till a stressed wee man completes the paperwork, thankfully he gives you a glass of fizzy stuff to cushion the blow! The room is spacious, some maintenance needed tho. Plenty storage & an iPhone docking station, lovely. Our view was spectacular, looking out to Los Gigantis. The layout of the hotel is good however in full season I would imagine the hunt would be on for a seat in the bar or a sun lounger, it had started to get busy as we were leaving. Free wifi is the claim but it's only for 30mins a day, you can however pay for more, a bit too pricey for me to bother. The entertainment team, Freya, nik, piera, wiiliam and Innes (sorry for the spelling) work so so hard, morning none & night. They were joined by a few others in our 2nd week but no one could beat Freya for energy! The evening 'what's on' certainly could do with up dating, Route 66 far outshone the hotel. The food was in abundance, like many all inclusives there was a bit of re-creating of old meals but on the whole I found the choice & quality to be excellent and the waiting staff work like I've never seen, replenishing & servicing, organised, tidy & attentive. I was aware of lots of maintenance teams working away, painting & sorting & feel sure they management are taking note of the reviews, holes in sheets & poorly cleaned rooms do however let the place down a lot!More
Holiday from Hell
My friend and I holidayed here in March 2013. We arrived at the start of a hurricane which could not be helped but on arrival at the hotel the fun began Not !! We were shown to our room in the delves of the earth to find the most shabby room, pieces of cupboard doors missing, dirty walls there was even hairs on bed linen. The shower head had never been cleaned and the rest of the bathroom left a lot to be desired. We informed reception and were given choice of another room again in the delves of the earth this was worse still the smell of loos and sewerage was horrendous brown streaks down the wall of bathroom dirty loo wash basin and bath. The bedroom again left a lot to be desired. So yet another 4 rooms all in numbers 100- 220 all the same until room 118 only problem it had water leaking through central light in bathroom not good but the staff assured us it could be fixed great. We adjourned to bar to a long needed drink considering we had been on the go since 6am and it was now 6.15pm. At 7.45pm we were told room was ready!! We left our luggage and went for some thing to eat great selection of salads cold meats as to hot not much and what was there had been left on hot plates to long even the vegetables were over cooked, boiled potatoes would have been great but they were caked in salt! Fresh fruit great selection as was ice cream and cheese. Hi light of night was the storm power cuts floods everywhere but a great sense of comaradrie. To bed.. We left message with Thomas Cook rep to contact us ASAP. Next day upon waking going to the bathroom to find water coming out of electric light yet again!!! We informed reception of the leak. went to breakfast great selection of food but bread was rock hard. We met with our rep Lauren lovely girl and very helpful showed her our room explained what had happened day before my friend was really upset as she had stayed in the hotel before and loved it, she had also been recently widowed and found the whole situation very stressful, we had come on holiday for week of rest and sun. Eventually we were given another room 806 it was fab this was the following day at 1.45pm and the rain had stopped sun was out let the holiday begin!!!! Food had its ups and downs more downs bread rolls were great for football. Tuesday evening I started to feel ill and was I not I didn't leave room till the Thursday. What I haven't mentioned are the toilets in hotel reception,lobby by restaurant were disgusting worst being the restaurant one as far as we could see and smell we're never cleaned!! My friend took ill on the Thursday evening same bug,we were flying home on the Sunday adding insult to injury Tenerife airport was a nightmare we arrived on time but trying to get through customs and no reps to advise us, families with small children,the elderly, my friend who needed to be near a loo and other people from our hotel in the same plight needing to be near loos?? They sent us to the wrong departure gates 3 times then they ran out transport for us to get to plane then we were boarding to hurry up as we may lose our slot to take off and it wasn't our fault !!!! Needless to say landing at Newcastle airport was utter magic. My friend recovered fully after a couple of weeks, I took longer as the germ had damaged the lining of my stomach month later I was good. After all this I have to say hotel would be fab if it was given some care and attention by management, if the manager stayed off his mobile and kept checks on cleaning staff etc then maybes all of us would not have been so ill. I know this is still happening as friends have just returned from the Barcelo Santiago one of them was very ill on holiday.More
Gillian C, Blyth, United Kingdom
Impressed amazing views. Excellant entertainment team
Stayed in this hotel for one week wish it could have been longer..............The staff were very pleasant entertainment was fantastic they work extremely hard all day and produce great shows at night well done keep up the good work...........Agree with other clients rooms level 5 and above have fantastic views.....We were very fortunate to be on level 6. A huge thank you to the staff in every area they work hard well done....The animation team as I mentioned already topped the lot will certainly recommend a holiday here.....................Ps met some amazing people whilst staying there too.................More
doreen L, Dundee, United Kingdom
Hotel with amazing views
Have just returned from the Barcelo Santiago 3 weeks ago and as we have been to this Hotel approx 8 times it cannot be a bad hotel. Yes there appears to be some issues with the lower rooms which I personally have not been into, but floors 5 or above are ok. Sea view rooms on the higher levels have views that are amazing. The staff are for us are very pleasant, freindly and chatty. If you are pleasant to them they are the same back as you would expect. The food is not 5 star but then I didn,t pay 5 star prices. Which ever hotel you went to anywhere a problem/s can be found. Will be going again in november.More
westbbc, West Yorkshire
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