This clifftop hotel has some of the best views in Tenerife. It also has 4 pools and its own tapas joint.
The views at the Barcelo Santiago are hard to beat. Look one way and you’ll see the Atlantic Ocean and the neighbouring island of La Gomera. Look the other and you’ll see the cliffs of Los Gigantes.
The hotel has 4 pools, one just for kids. On the food front, there’s a buffet restaurant, an à la carte and a tapas place. Better still, Puerto de Santiago’s sandy beach is just a 5-minute walk from the hotel.
TripAdvisor Traveller Rating
Based On 2594 reviews
- Official Rating
All Inclusive - Here's what you get
Full Board meals in the buffet restaurant. Snacks, time restrictions apply.
Soft drinks and local alcoholic drinks, time restrictions apply. Afternoon tea and coffee.
Sports and Activities
All are included except where indicated.
Facilities► View all
This buffet restaurant serves a range of international cuisine for breakfast, lunch and dinner. There's live show cooking with meat, fish and pasta dishes. Not only that but you can enjoy your meal while admiring the views of La Gomera. There's a dress code here, with long trousers for gentlemen at dinner.
3 outdoor pools
There are three outdoor pools to choose from. Dotted with palm trees, sunbeds and parasols you have views of the sea from all three. The pool snack bar is also within easy reach.
This place offers a selection of tapas dishes and Spanish wines on the terrace with views of Mount Teide. Open selected days.
Rooms ► View all
superior twin room with sea view
You have a bit more space in the superior twin rooms sleeping up to three. Plus you get some extras like one free entrance to the spa circuit per stay, a rain shower and your minibar is restocked daily with one bottle of water per person. The balcony or terrace lets in plenty of light with views of the Atlantic Ocean.
twin room with sea view
Twin rooms are modern and decorated in neutral tones with tiled flooring. On the balcony or terrace, you have views of the Atlantic Ocean.
TripAdvisor Traveller Reviews Show more reviews »
Hotel of contradictions
We visited the Barcelo Santiago Hotel from 4.8.15 for 14 nights. I was expecting a 4 star hotel with the amenities of a hotel in this category. The hotel is in an excellent location; the views are panoramic and it is a perfect location for families who are looking for a quiet relaxing break. However, the hotel could be so much better in so many respects. Firstly, the brochure promised a buffet restaurant plus a tapas restaurant. The Tapas restaurant was never open during our visit sad the reason given was that the Restaurant manager was away sick. The buffet restaurant was very busy with little air conditioning so be prepared to sweat. The food was very mediocre; breakfast was as expected but disappointingly no cooked omelettes other than Spanish and the scrambled egg did not taste as if it was made fresh to order, I think it was made from powdered egg. If you had lunch in the restaurant, this was exceptionally similar to the evening meal. Most meals consisted of the same thing: grilled chicken fish beef or pork with watery salad and a concoction of vegetables. It was ok but nothing special. The room was very tired and in desperate need of revamping. The worst thing about the room was the awful smell, we thought this was our towels (by the way you have to pay for your beach towels to be washed) but even after airing the towels on the patio the smell was still persistent. I came to the conclusion it was a mixture of mould in the air conditioner unit (which was useless) and sewage from the mains pipes. At times it was overpowering so we did not use the air conditioning and sprayed room spray a lot! The room was not v clean either we had the same sheets on for the stay and on one occasion I had to phone reception to change the towels. We did have a couple of cockroaches as they scuttle underneath the door from outside the room. The room is disappointing and not at all like the brochure shows. Getting a sun lounger was not too much of an issue however the sewage smell was prevalent around the pool as well, this really needs to be sorted. The hotel staff would benefit from receiving hospitality training as although they were not unpleasant they were a bit cold and efficient and just doing their job (however the maids were friendly and made an extra effort to smile and greet you). This hotel needs work to keep a genuine 4 **** classification. A beautiful location but a very mediocre tired travel lodge style hotel in the sun.More
MrsGddes, London, United Kingdom
Fab family hotel
My partner and our two girls had a fantastic week at Santiago. The rooms were spacious and clean as was everywhere else in the hotel and the food in the restaurant was as good as anything I've had in an all inclusive, something for even the fussiest of eaters. The staff were very friendly and always happy to serve, never seen such a hardworking bunch! The only gripe was that the air con in the restaurant did not work making it a tad uncomfortable eating in there. The way round this was to get down to the restaurant early and get an out side table. The pool area was perfectly laid out and there was plenty of sun loungers for all. We tended to stick to the infinity pool as it was a bit quieter away from the main animation events. All in all a great family holiday had by all and would definitely return.More
Could do with a couple of touch ups
Having just returned yesterday from here I thought I would give people my opinion. Rooms- we stayed on level 2 ( which was a pain as only only one lift working and had to wait ages to go down 5 flights of stairs each time ) Our room was quite small for 2 adults and 1 child and was a bit dated but very good view. Restaurant- food is normal all inclusive style ( not a lot that I liked, buts that's me) again very good view over water but NO AIR CON so you sat next to widow and it gets hot! However the cakes/ deserts are BRILLIANT!! Prob best ever had from the donuts to the big cakes very tasty!! Facilities- the pool is ok but serious lack of umbrellas, if you go early enough 9 ish can get a bed but no umbrellas, with when a 4 year old is no use. Pool bar ok but not everything is all inclusive. The evening entertainment was not the best ( or worst ) however down in the evening bar it is unbearable, NO AIR CONDITIONING which turns it in to like a sauna with very uncomfortable chairs, it really put me off going each evening!! Overall not to bad just needs a few tweaks. More
Simon C, Warrington, United Kingdom
I returned from this hotel last night. I had a great holiday. Then only reason I have rated it 4 is because the rooms do need decorating and the air-con wasn't brilliant. It was hot in the restaurant of an evening when all the cooking was going on but this was solved by either queuing for a table outside (lovely setting) or going towards the back of the restaurant. I found the food to be be good with plenty of choice to cater for all needs. We managed to get the same 4 sun beds every day but we did have to put our towels out at 8am. If you cant beat them join them. This happens at every hotel. We never got our towels taken off but then we were away from the pool. It would be nice if there was more of a variety of music as it got a bit repetitive. The pool area and the views were very attractive. The staff, especially the waiters, work very hard and don't seem to stop all day. They still have a smile on their face and are friendly. I don't know how they do it in the heat so respect to them. Management should be proud of their staff. The beds are amazingly comfortable! I would recommend this hotel.More
Jocooper68, Braintree, United Kingdom
This is NOT a 4 star hotel!!
We have just today come home from this holiday. We have never had to say a bad review before, but we would never recommend this hotel. We payed a lot more money to upgrade rooms hate to think what a standered would of been, food was shocking, they do not cater for kids in the main restaurant, but is good at the pool bar. good points well swimming pools, views from the rooms. This hotel is NOT a 4 star. 2/3 is more like it. But we payed a price for a 4 star!! As this is what we usually stay in. Food at the cooking stations were under cooked chicken and pork. Not everything was all inclusive. So go very carful when ordering. No sunbeds unless you get up very early. Unless you are Spanish, if your Spanish then you won't get your towels taken away! But you will if British...More
Leanne D, Wiltshire, United Kingdom
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