Hotel Barceló Santiago

This clifftop hotel has some of the best views in Tenerife. It also has 4 pools and its own tapas joint.

The views at the Barcelo Santiago are hard to beat. Look one way and you’ll see the Atlantic Ocean and the neighbouring island of La Gomera. Look the other and you’ll see the cliffs of Los Gigantes.

The hotel has 4 pools, one just for kids. On the food front, there’s a buffet restaurant, an à la carte and a tapas place. Better still, Puerto de Santiago’s sandy beach is just a 5-minute walk from the hotel.

TripAdvisor Traveller Rating

Based On 2024 reviews

  • Official Rating
  • 2Buildings
  • 9Floors
  • 400Rooms
  • 4Lifts

All Inclusive - Here's what you get

Food

Full Board meals in the buffet restaurant. Snacks, time restrictions apply.

Drink

Soft drinks and local alcoholic drinks, time restrictions apply. Afternoon tea and coffee.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Buffet restaurant

This buffet restaurant serves a range of international cuisine for breakfast, lunch and dinner. There's live show cooking with meat, fish and pasta dishes. Not only that but you can enjoy your meal while admiring the views of La Gomera. There's a dress code here, with long trousers for gentlemen at dinner.

3 outdoor pools

With sunbeds.

Tapas bar*

Offering a selection of tapas dishes and Spanish wines on the terrace with views of Mount Teide. Open selected days.

Rooms ► View all

superior twin room with sea view

Superior twin room with sea view sleeps up to 3, with extras including, kettle, 1 free Spa circuit entrance per stay and rain shower. Minibar is restocked daily with 1 bottle of water per person.

twin room with sea view

Twin room with sea view sleeps up to 3.

TripAdvisor Reviews Show more reviews »

It's all true!

I read loads of reviews before we went to this hotel for 2 weeks HB in November. My experience is that all the reviews were valid - both good and bad. It all depends on your luck and own tastes and standards. Let me say we had a very smelly room initially that I couldn't sleep in but was told that the hotel was full and nothing could be done that evening. To cut a long story short amends were made the next day and we had a new room with the best views ever by late afternoon on our second day. FOOD:The breakfast is amazing with offerings to suit all tastes including those who like sparkling wine at this hour! One day there was even a chocolate fountain. There is a massive choice for dinner and always fresh fish and meat cooked on the plancha. Most dishes however are bland. Nevertheless there is a bowl of delicious Canarian mojo rojo and mojo verde as well as lots of spices and bottles of sauces on a stand to add to the ready cooked meals. Often the food is lukewarm but there is a micro wave oven available to heat things up. (We only discovered this on our last evening.) The coffee machine is particularly great. Waiters are smiley and helpful with the odd rare exception only. ROOMS: Okay, a little bit tired but the amazing views more than compensate for this. Lighting: not easy to read a conventional book in bed by. Take your kindle. No walk in showers but the over the bath shower always supplied piping hot water. The cleaning of public areas was done first in the day then rooms so yes fairly late in the day. If you are in the room when it is cleaned the cleaning is perfunctory but that's a good thing if you have to twiddle your thumbs on the balcony while it's done. If you are not in the room the cleaning is thorough well by my standards anyway. ACTIVITIES: Lots of choice for the active, and special rainy day programmes were improvised as needed. (One small quibble 30 minutes wasn't long enough for each activity.) The gym is free, has enough equipment for the number of people who use it and yes one or two pieces of equipment need running repairs but are usable. I can't comment on the pools or sunbeds as the weather wasn't sufficiently warm for us to make use of them during our stay. 24 degrees however is too cold for my husband to swim in. The pools could be warmer say 27-28 degrees? RECEPTION: Very busy a lot of the time. Could do with another computer and member of staff. Staff courteous and helpful. GARAGE. Expensive at 10 euros a day but there are more expensive places! Would I stay in this hotel again? Yes indeed, but one week would be enough if we had the weather like it was this trip.More

186262Pat, Bournemouth, United Kingdom

very disappointed

My wife and I stayed here for three nights at the end of our recent holiday and I'm glad it wasn't longer. First the good points, the view from the balcony of the island of Gomera and los Gigantes was spectacular the balcony of our 9th floor room was spacious and the sun loungers were comfortable and modern Inside it was a different story the furniture was very scuffed and tired and the inside of the access door looked as though it had been immersed in sea water for a month. There was nowhere to hang your towel in the bathroom and the water pressure of the shower was not much better than a dribble. I would have been disappointed with the standard of the room if this had been a 2* hotel, the one saving grace was that it was kept immaculately clean throughout our stay. As reported in recent reviews check in was not what you would expect of a 4* hotel it was inadequately staffed for an hotel of this size and the welcome by what I presumed was a trainee was poor. Why don't they have a separate concierge desk to deal with pool towels and other general queries. Finally the food, I realise this can be an emotive issue what is liked by one person may be hated by another but in my opinion the standard was the poorest I have experienced in a 4* hotel. Yes there is a large variety of dishes but the quality is sadly lacking, the grilled meat in particular was virtually inedible The breakfasts were somewhat better with freshly fried eggs and bacon. Overall despite the spectacular location and excellent outdoor facilities I could not recommend this hotel.More

petermh, Barnsley England

Comfortable Hotel

This was our third stay at this nice hotel. We got the room of our choice thanks to an extremely kind Jefe de reception Jose. We were not at all disappointed by our stay. The great step forward is free WIFI which had great signal strength even in our room. The staff are brilliant and friendly and a few words of Spanish to them returns a great smile from them. We left a few constructive criticisms at the hotel which we hope will improve even further the hotels ambience. Yes we will return.More

finian29, Reading, United Kingdom

Only on a discounted price!

The check in was unusual there was no welcome in fact we were just give forms to fill in, then we waited to be dealt with, we were finally given cards for our room and sent on our way. The hotel is large and so there are areas of the hotel you would not want to have a room, our room was on the second floor (201) in the shade with a limited sea view. We returned to reception and asked to be moved but were told the hotel was full, but we could go on a list for people wanting to change their rooms, we declined so we had to put up with the room, I am sure there are worst rooms in the hotel. However the mechanical plant room must have been near as we could hear the working of what sounded like boilers firing up in the early morning and the swimming pool pumps running all day. Also the bedroom and bathroom was in need of an update. The general service is good in the hotel with the staff being polite. The food is varied and of a good standard given the size of the restaurant. There is a list of wines available but they do not include the House Wine which is cheaper, popular and good. Just ask for the House White or Red. The pool area is excellent so are the views. Pool towels can be obtained with a returnable deposit of 12 Euros. Overall given the price we paid we had value for money.More

John E, Exeter, United Kingdom

5 Star Staff 3 Star Bedrooms

Check in was a little fraught, quite a few people were checking in at the same but there was only 2 reception staff on, one of appeared to be quite junior. A couple of registration forms where shoved in front of us to complete and we waited a while to be seen. A flustered waiter brought out welcome Cava while we waited. When we were seen we asked about a higher floor room, as recommended by other reviewers, but when young the receptionist asked his colleague it was met with "not now maybe tomorrow"- so our first impressions of service weren't great. The reception is on floor 5 and we were allocated a room on floor 1 as this hotel is built on the cliff. The room was clean but very dated and tired, with tatty furniture and a worn out bathroom. After unpacking we went to the pool bar and a young pleasant and friendly waitress served us, and from then on our impression of the hotel improved, we found ALL the waiting staff to be very friendly and are a credit to the hotel and the Barceló group. Public areas and pool areas had obviously been updated and couldn't be faulted. The food in the main dining room was good and fully acceptable, you would find it impossible to go hungry, with plenty of choice. Obviously with it being a buffet it can become a bit samey. Breakfast were excellent. During our stay it was my wife's birthday and even though we were AI the hotel provided a cake and a bottle of Cava at dinner- a nice touch and the waiter was extremely pleasant and friendly. After our initial reservations the hotel quickly became like a 'comfortable pair of slippers' and this was obvious by the number of repeat clients who go back time after time. The Animation team are very enthusiastic and throw themselves into their shows. In addition to the show lounge entertainment some nights a soloist singer/guitarist provided a decent alternative in the main bar. The resort area is quite quiet and not the place to go if you are looking to wild nightlife, so it suits the young at heart rather than youngsters. When the coastal path is open it is a short walk to the next resort of Los Gigantes - (otherwise a trek up Cardiac Hill) which is a little livelier. (We visited in December). The resort of Playa Arena is also nearby, this appears a little tacky and not the place I would like to go in peak season, but OK off peak. All in all an excellent pre Christmas break in a decent hotel, but the bedrooms do need a refurb. We would certainly return.More

BobStaffs, Staffordshire

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