Hotel Barceló Santiago

This clifftop hotel has some of the best views in Tenerife. It also has 4 pools and its own tapas joint.

The views at the Barcelo Santiago are hard to beat. Look one way and you’ll see the Atlantic Ocean and the neighbouring island of La Gomera. Look the other and you’ll see the cliffs of Los Gigantes.

The hotel has 4 pools, one just for kids. On the food front, there’s a buffet restaurant, an à la carte grill and a tapas place. Better still, Puerto de Santiago’s sandy beach is just a 5-minute walk from the hotel.

TripAdvisor rating

Based on 1930 reviews

  • Official Rating
  • 2Buildings
  • 9Floors
  • 400Rooms
  • 4Lifts

All Inclusive - Here's what you get

Food

Full Board meals in the buffet restaurant. Snacks, time restrictions apply.

Drink

Soft drinks and local alcoholic drinks, time restrictions apply. Afternoon tea and coffee.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Buffet restaurant

This buffet restaurant serves a range of international cuisine for breakfast, lunch and dinner. There's live show cooking with meat, fish and pasta dishes. Not only that but you can enjoy your meal while admiring the views of La Gomera. There's a dress code here, with long trousers for gentlemen at dinner.

3 outdoor pools

With sunbeds.

Tapas bar*

Offering a selection of tapas dishes and Spanish wines on the terrace with views of Mount Teide. Open selected days.

Rooms ► View all

twin room with sea view

Twin room with sea view sleeps up to 3.

twin room with sea view

Twin room with sea view sleeps up to 3 - can also be sold as a single.

TripAdvisor Reviews Show more reviews »

Good, but too expensive

Hotel located in beautiful area. Most of rooms have great sea view. Nice swimming pools and spa facilities. From other hand rooms and corridors require quick renovation. Room was good but air co didn't work properly. Our bathroom looked like somebody tried to keep it ok with many makeshift repairs. It didn't change the fact that every night 100ts ants were running everywhere. Food was just ok. You could see that many ingredients were bought for the lowest price. Alcohol very ok in all-inc option. Employees were the greatest asset of the hotel. Always kind and professional. Hotel is partially renovating. Before it's finish they shouldn't charge current prices. More

Piotr K,

Great Holiday but but be aware of room choices

Firstly we had a great holiday at this hotel, despite being very concerned about some of the reviews. So cutting right to the chase your room choice could make or break this trip. We should have had superior and on first night this was not available and the room down on 4th floor was not good. Next day correct room which was spacious with a double balcony, huge bed and reasonably good facilities. Spotless. Would have liked a bit of improvement on room tv / fridge etc. and the air con was not great. But minor quibbles. Food was very good and reasonably variable. Public areas and pool excellent. Stafff seemed pretty helpful. But yes your room spoil your trip. Other things? Good location, incredible view. Some interesting things to do - whale watching trip, jet ski and Siam Park all highly recommended.More

Norm1890, Renfrew, Scotland

hotel

had a fab weeks holiday 3.10.14/ 10.10.14 at the Barceló Santiago food fab hotel fab rooms good views from hotel room amazing, on arrival at 21.40 hrs was ushered straight into dinning room for a meal greeted with glass of carver The only negative we could find was the late ' check out' ( we were been picked up from hotel at 5.15 pm We had to be out of our room by mid day ) we were unable to book this and was told to speak to reception staff on the day of departure reception staff were not very helpful as they were checking in guest and we were told no rooms available and was given the use of the ' spa' which was a small room with 2 showers in and was like a Shauna and all the guest leaving that day used them it was ' horrid' worst experience I have ever had !!! so consequently lessons learnt and I will from now on only book a holiday that offers late check out rooms , but other than this little issue had a fad holiday would I go back No only because of the lack of facilities for late check out Also Wifi not very goodMore

john f,

Great pool/bar area for all day relaxation.

Just returned from 10 days at Barcelo Santiago. Ideal for relaxing holidays. Wonderful location overlooking Atlantic Ocean, so make sure you have a sea view room. Amenities were very good and the entertainment team were extremely hard working. Plenty of activities available if you wanted to join in. (We sat on the sunbeds most of the day.) Bar and restaurant staff were super efficient. From discussion with other guests, it appears some rooms have been refurbished recently but others are needing it. Only a few minor complaints: a) Air-con in room worked to a fashion but controlling it was difficult. b) Plenty of food but quality does not warrant 4* rating by tour company. If you intend using the local bus service be aware of the steep incline to nearest bus stop from the hotel.More

F1MCG, Harlow, United Kingdom

Fantastic holiday

We have just returned from a weeks stay at the Barcelo Santiago. There are mixed reviews on here so wasn't sure what to expect. We were not disappointed. The hotel is spotlessly clean! Arrived at 21:45, greeted by a glass of Cava and ushered into the dining room to eat before it closed and told to check in after we had eaten. Our room was on the 8th floor (the pool area is on the 5th floor) and was super clean and perfectly functional. I agree with the reviews on here that the air con wasn't effective, but we didn't really need it, also the fridge wasn't great, but better than nothing. As it was dark when we arrived we didn't truly see the hotel surroundings until the morning and we were so impressed. The pools are fabulous, no dirt or bits around the pool sides or in the pool. There was no drama finding a sun bed, although if you want to be directly next to the pool you need to get there early, but there were always empty ones somewhere. The pool bar served all the usual, we were half board, so can't comment on the all inclusive aspect. However, we did put all our drinks throughout the week on the room and paid at the end of the week and I was very impressed with the overall cost. The Barcelo cocktail was my particular favourite (a blue lagoon)! I really don't understand the reviews on here about the food. Yes it's not a la'carte, but I honestly thought the food was good. Breakfast has the most choice I had ever seen bacon, sausages, beans, eggs, mushrooms, black pudding - all the full english breakfast, as well as breads, croissants, pain au chocolat, doughnuts, pastries, yogurt, fruit, cereal, smoothies, milkshakes, cheese, hams, salami, jams - even chips ! There was orange, apple and tropical juice, teas, coffees.....and chilled cava. I really don't know what else they could have put on to make people happy! Evening meals were just as good, the salad bar was fabulous, there were around 15 different breads to choose from, soup and loads of choices for meals. Yes there were some things that were repeated, but the grill was different every night (over the week we had sirloin steak, chicken, kebabs, king prawns, fish, rabbit, pork, fillet steak - that I can remember). There were always a couple of pizzas on the go, pastas and choice of sauces. The deserts ranged from cakes, jellies, chocolates, doughnuts, profiteroles, several choices of ice creams and fruit. We stayed in a superior room, it may be the standard rooms where the poor reviews are coming from, but we met people who were in standard and they had no complaints. The room was cleaned every day. If you want clean towels then leave them on the bathroom floor and they change them. If you book an excursion, as we did, which means you miss dinner, the hotel happily let us change to lunch which we thought was great. One thing that is good about the hotel is that if you are half board and you decide you want to just stay in the hotel for a day then you can pay for all inclusive just for the day. Some people book this way and just do all incl for the full days they are there (so they don't pay for the first or last day when they wouldn't get the full meals). The hotel staff were lovely and so friendly, there was one bar tender in the pool bar who was a bit miserable, but we just ignored him :) The hotel entertainment looked fun although we didn't get involved (not our thing), but they were full of energy without being in your face. If you want to go whale and dolphin watching don't pay for the excursion, walk to Los Gigantes and down there it will cost you half the price (15€) for a 2hr boat trip - well worth it, but warning the hill (known as cardiac arrest hill) is a killer! We did pay for the Teide by night trip (through Thompsons) and although it was quite expensive omg it was amazing!!!! Worth every penny and I would do it again. I have paid much more for holidays and they haven't been a scratch on this. What people don't seem to realise is that the European holiday resort ratings aren't the same as the UK ratings. I am, by my own admission, a princess, who will without hesitation complain if I don't like something and I can honestly say I didn't find fault with anything - yes I am a diva (much to my families annoyance). I would definitely say it is a 4* hotel, but it isn't Chatsworth House. If you are after a la carte, butler service and silver service then you are in the wrong place. There is free wifi which you can use the whole time you are there, it is quite slow but adequate enough for Facebook. If you can't last without the internet then you can pay 25€ for the faster internet (suggest you question why you are on holiday if you can't cope without fast internet though). I get quite anxious about going away and this holiday was so good I can't wait to go again. Even though hubby would like to go somewhere different next year, I'm working on him to go back to Barcelo Santiago again I loved it that much. I will be back :)More

Dublinshopper123, Yorkshire, United Kingdom

See all 1930 reviews »

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