Hotel Barceló Santiago

This clifftop hotel has some of the best views in Tenerife. It also has 4 pools and its own tapas joint.

The views at the Barcelo Santiago are hard to beat. Look one way and you’ll see the Atlantic Ocean and the neighbouring island of La Gomera. Look the other and you’ll see the cliffs of Los Gigantes.

The hotel has 4 pools, one just for kids. On the food front, there’s a buffet restaurant, an à la carte and a tapas place. Better still, Puerto de Santiago’s sandy beach is just a 5-minute walk from the hotel.

TripAdvisor Traveller Rating

Based On 2095 reviews

  • Official Rating
  • 2Buildings
  • 9Floors
  • 400Rooms
  • 4Lifts

All Inclusive - Here's what you get


Full Board meals in the buffet restaurant. Snacks, time restrictions apply.


Soft drinks and local alcoholic drinks, time restrictions apply. Afternoon tea and coffee.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Buffet restaurant

This buffet restaurant serves a range of international cuisine for breakfast, lunch and dinner. There's live show cooking with meat, fish and pasta dishes. Not only that but you can enjoy your meal while admiring the views of La Gomera. There's a dress code here, with long trousers for gentlemen at dinner.

3 outdoor pools

With sunbeds.

Tapas bar*

Offering a selection of tapas dishes and Spanish wines on the terrace with views of Mount Teide. Open selected days.

Rooms ► View all

superior twin room with sea view

Superior twin room with sea view sleeps up to 3, with extras including, kettle, 1 free Spa circuit entrance per stay and rain shower. Minibar is restocked daily with 1 bottle of water per person.

twin room with sea view

Twin room with sea view sleeps up to 3.

TripAdvisor Reviews Show more reviews »

barcelo santiago los gigantes

just spent a week at this hotel on the whole very pleased and we would stay there again. At check in we were welcomed with a much needed glass of cava which i found a nice touch and porters took luggage to our room. The room itself was a twin superior on the sixth floor, nice size but there were few things -nothing major i.e. poor quality furnishings, like the fridge was no use at all air con wasnt great but because its january leave door open was fine , room was kept clean, and every member of staff we met were nice polite and helpful. the free wifi is only very limited use per day, upload couple of pics to facebook and thats it so i opted for better service for a charge of £25 euros , restaruant food was of a good quality but didnt vary enough from day to day for me. The area of Los Gianties has a natural stunning beauty and is really worth viewing so use the hotel as a base and you will not be dissapointed. The cocktails and the pool make up for any other little niggles anyway, but if you have mobility problems i wouldnt reccomend this area for geological reasons more than any thing else, there are some very challenging hills as the area is on the side of a mountain.More

mark b, Bournemouth, United Kingdom

Do" NOT" stay here if you want peace and quiet around the pools.

Decided to write a review for anyone looking for a quiet daytime, relaxing around the swimming pool holiday here at the Hotel Barceló Santiago, after reading that loud music around the pool causing problems to guests is still being ignored, I felt that I had to point out that this was happening when we stayed there at the end of June to the start of July 2014. We asked the Thomson rep if they could ask the staff to turn it down just a bit so that it wasn't so in your face day in day out, the rep was absolutely useless and tried to insult our intelligence by saying we were the only ones with this problem, even though we had spoken to others guests that were suffering too. The result was the next day the music was even louder and went on for even longer, they haul out this massive speaker in the morning and plonk it in the lifeguards hut and it seems he basically plays what he wants and as loud as he wants and if you don't like it tough . We were forced to go to the furthest corner of the hotel where the sound of the music was less obtrusive but still could easily be heard. We again pleaded with the Thomson rep do something about this as it did not state in the brochure that the poolside area was very very noisy, but she seemed totally convinced that it was only us that had the problem. We have two teenage daughters and they found the music disruptive as they couldn't even listen to their music when they were plugged into their iPods, it was that obtrusive. The hotel itself has fantastic views from the hotel rooms, the poolside furniture was plentiful and one of the pool staff rode up and down on his tile cleaning machine every morning to keep these areas spotless. Plenty of bins for you to dispose of your plastic cups which are emptied on a regular basis, and the daytime and evening bar staff were fantastic and always courteous. BUT the holiday was spoilt by the loud music which seemed more suited to an 18-30 type hotel.More

jakc672, Norfolk, United Kingdom

Lovely views

Arriving late at night and after requesting a seaview when booking, we awoke to find a huge orange building right in front of our balcony, no proper sea view. We requested for a change of room and this was done a few days later, we got moved up a few floors. Lovely views from the upper floors. Hotel clean. Coffee facilities in the room were poor and after paying for a superior room we were told this would be filled up, which is wasnt and nearly every day we had to request our coffee and milk in our room be put in. Food nice. Area lovely, if you walk there are loads of bars, restaurants etc in both directions of the hotel. Would not recommend for the elderly as not much to do where the hotel is situated. Would recommend as lovely location, stunning views.More

rasta64, scottland

Booking problem quickly forgotten

My wife and I only booked this hotel 2 days before travelling, however everyone apart from the hotel new we were arriving. By that I mean the airline, the coach transfer and in resort rep. I had emailed the hotel the day before, requesting a room with a view. I had read previous comments and wanted to make the most of our stay. So you can understand our disappointment when we were eventually put in room, 258, on the ground floor with no natural light, with only a view of a palm tree a chain link fence and a public footpath. After complaining we were informed that ther were no other rooms were available but we would be moved as soon as one was. We felt that we were in an overflow room used only in emergencies. Our holiday got off to a bad start. That's when Brenda the customer services manager stepped in. After 2 days we were moved into room 322, which fulfilled all our expectations. Magnificent views of the sea, La Gomera and the cliffs. That's when our holiday started. As a good will gesture and by way of apology Brenda, on behalf of the hotel treated my wife and I to a 4 course meal, which was wonderful. In line with other reviewers I would agree that the hotel is looking a bit tired in places and appears to have adopted a repair rather than replace attitude to maintenance. The repairs are carried out well and reported problems are sorted almost immediately. Needs must in times of recession. The staff more than make up for any shortcomings. They are attentive without being in your face. Nothing is too much trouble. Always smiling and they appear to be happy in their work. The food is good with lots to choose from. Live cooking of chicken,chops and bacon. All inclusive customers should note that not all meals/beverages are included. When reading the menus, wine lists look out for ~ this symbol. This denotes an AI item. Rooms are cleaned daily and you decide the regularity of towel and bedding changes by using the Eco card system which you will find in your room. The wifi is free 24 hours, not a commented on in some posts. Make sure you get your free code when logging in. The wifi info leaflet is not the best. Reception is generally very good. Be prepared for a lot of hill walking should you leave the hotel. The 20 minute walk to Los Gigantes is quite steep with some steps to climb. The nearest bus route is arrived at after climbing coronary hill, the reps description not mine. After our initial dissapointment this hotel lived up to our expectations and made our holiday one to remember.More

John W, Gosforth, England, United Kingdom

Good hotel - few glitches

Lovely hotel, with very friendly, helpful staff. Clean rooms, good selection of food at the buffets - both for dinner and breakfast. Wonderful clean swimming pools, with one heated which was the most popular (January). Rooms overlooking the street did suffer from the noise from a night club opposite, with exceptionally loud music going on until the early hours. I would stay again, but would book a room on the other side of the hotel.More

JoD10, Pembrokeshire

See all 2095 reviews »

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