This place is absolutely massive. It stretches right down a hill to Punta Prima Beach, and has 2 big pools with widescreen sea views. One has a swim-up bar, and the other is a semi-Olympic number. For dining, there’s a buffet restaurant and 2 á la cartes, including an Italian one with a terrace serving things like stone-baked pizzas. Or you can rustle up a meal in your apartment – they all come with kitchenettes. Prestige Suites have luxe touches like whirlpool baths and hydrotherapy showers. Stay in one of these and you’ll get access to an extra pool.
- Official Rating
Stylish 4 and 5–star hotels
- Great settings
- Smart bedrooms
- Top dining scenes
- 90% customer satisfaction scores
- VIP travel benefits
- Hotel–run kids' clubs and children's menus
All Inclusive - Here's what you get
Full Board buffet meals. Late riser breakfast 10.30-11.30. Themed buffets twice a week. 1 visit per week to the à la carte and Italian restaurants. Snacks, ice-cream, tea, coffee and cakes 10.30-18.00.
Local alcoholic drinks, soft drinks and water 10.30-24.00. Wine, beer, soft drinks and water with lunch and dinner.
Sports and Activities
All are included except where indicated.
Facilities► View all
With sunbeds and parasols, pool towels*.
Available for ages 4-12.
Steam room, sauna and whirlpools are just a few ways to relax in this spa. A large selection of treatments such as nails, reflexology and massages are also offered.
Rooms ► View all
superior 1-bedroom apartment
Superior 1-bedroom apartment sleeps up to 4, with twice daily maid service, sunbeds, bathrobes, slippers, turndown service, stocked minibar and water on arrival, Insotel welcome pack with selection of drinks, fruit basket and cava, Insi surprise pack for kids aged 4 to 11 years and late check-out until 3pm subject to availability. Cots on request and Wi-Fi at a charge.
superior 1-bedroom apartment with sea view
Superior 1-bedroom apartment with sea view sleeps up to 4, with twice daily maid service, sunbeds, bathrobes, slippers, turndown service, stocked minibar and water on arrival, Insotel welcome pack with selection of drinks, fruit basket and cava, Insi surprise pack for kids aged 4 to 11 years and late check-out until 3pm subject to availability. Cots on request and Wi-Fi at a charge.
TripAdvisor Reviews Show more reviews »
Great location and service. Watch the birds and the beds though!
We travelled 11th May to 18th May. Myself (35), my Husband (33), our Son (23 Months) and our other Son (8 Months). Upon arriving, it looks gorgeous. Very clean. Good quality sun loungers. Sea views and the sea looked turquoise in parts. I was excited to have arrived! The room is basic though and not 5*. But the facilities and the visual impact of the resort is good. The pools and walk to the beach are pleasant. However, on our first day whilst our children had a little sleep, we sat on the balcony relaxing. We were shocked and disturbed by lots of birds swooping in and out of the balcony, litterally missing our heads by centimetres. We looked above and noticed a birds nest above the patio doors. I looked over to next door and noticed they had a nest too and the apartment down! We really weren't happy about this, as it was putting us off sitting out there! So I asked if reception could do something about it. We were offered a chance to move rooms 24 hours later, but we decided not to take it as we realised by then that we wouldn't be using the balcony as much as we thought. We had images of sitting out there whilst the boys slept, but as it happened we were that shattered as well, we just slept when they slept and didn't use the balcony at all after the first day. It's a good job though as bird poo did start appearing on the patio doors etc. So if you have a problem with birds, email in advance to ask for a room without nests. On a plus Michelle (Customer Relations) was very helpful and polite in dealing with us with regards to this matter. Also we had a double buggy and were put in a room which had 12 steps to get to it. Now I feel that when the rooms are allocated, people with small children should be put in a room on the ground floor. The room that we were offered with regards to the birds nest was also an upper floor too. So again no point in moving as it was all they had. So every day we were lifting this pram up and down the steps at least 6 times a day. Very annoying and when you have a bad back from the rock hard beds, it's not good. But yeah the beds were shocking. My Husband and I were in bits every morning and were like a couple of geriatrics. It ruined any possible lie in. My Husband was like "I will get the boys ready this morning, whilst you lie in" but no way! I was out of bed by 630am every day unable to stay on that bed any longer! My Husband was the same. My Husband was in food heaven with regards to the food. He loved the fish being cooked in front of him and the selection of meats every day. I enjoyed the pizza and the deserts are delish. I think we have put on a stone each! The service in the restaurant was excellent and they are attentive. Drinks served and clearing plates swiftly. All in all we had a good holiday as our first as a family. We wouldn't go back though, but that's because we like to try different places each time.More
Millie_Boon, Telford, United Kingdom
My husband and I enjoyed overall our stay, returning 13th May 2013 but do not think it is 5 star. Food excellent, hotel and grounds very clean, staff friendly and courteous. Special mention to Rochelle, Guest Relations. Did not use spa facilities, felt a little expensive. Appartment spacious but smelt very damp, we were given a plug in air freshener! Also lack of hot water on demand was a real bug bear, it was very variable, barely luke warm at times, unsatisfactory.More
This is an excellent family holiday hotel
The hotel is great, food, staff, bars, kids things are all good. The one bedroom room, with kitchenette was a good size and layout, slight negative is the site is huge and pushing kids plus gear around is a bit of a chore. It is 4 star not 5 in my opinion. The room safe costs plus deposit, pool towels need a deposit. Wifi costs and is set up for a week, I think it was 9 euro for a day 18 for two and 28 for the week. If it's really 5 star all of these should be included in the price. In the 5 star places I've stayed in like Shangri La hotels, you just go and get the pool towels you want every day no questions, not pay a deposit and have to exchange on three days a week. I also didn't agree with superior rooms getting gowns and a minibar, that seems two tier all inclusive, rather than paying for better/bigger/with a sea view rooms. Anyway, it didn't spoil anything. We travelled for a week in May 2013 and emailed the hotel in advance asking for a central room. Close to the pool, close to the restaurant but away from any entertainment noise. We were allocated room 3607 on check in and I was a bit concerned about noise as we were within direct site of the bar/stage. I didn't need to worry though as we heard absolutely nothing on a night from the evening entertainment. But we did get noise from adjoining rooms primarily the one above, but also some side noise transfer from the room next door. We had a room that was interconnecting and the double doors did insulate, but at quiet times in the early hours we did get child crying noise and so on. I'm sure the guys next door appreciated the same from our toddler! The ground floor room had no view of the sea but was essentially onto a 'garden' which our boy could run out and play on. I think my preference would be for a ground floor rather than the upper floor of the villa style accommodation. The upper floor rooms did vary, some had two stairs, some twelve (I counted while walking past, this isn't a comprehensive survey!). The ones with a few will easily be manageable with a pushchair. The kids club at the top of the site was a bit of a schlep, but is was great lots of play areas for different age children. The indoor baby gym or soft play was good for our toddler at 25 months. The guys were great in Insi club and really made a fuss of the kids, through the day and also at the mini disco. The room was good and a good layout, but a couple of minor annoyances. The kitchenette was a bit small and under stocked. The fridge opened right to left but the door screening it opened left to right meaning the full kitchenette had to be opened up which obstructed the dinner table and chairs. The twin beds were a bit annoying and others complained that the mattress was too hard. I though the firmness was ok, but the twin was annoying as I'm used to a king with my wife in it. The restaurant is massive and in four sections, each time too many people arrive a new section is opened. There's loads of choice for breakfast, lunch and dinner. The food is good quality and there really is something for everyone. My only negative comment is the lunch and dinner hotplate cooking can be a bit over seasoned for my taste (too salty). The restaurant at the top is a snack bar (but cooked fresh to order) and the Italian restaurant on a night. My tip would be get there after 12:30 and have the pizza or pasta as we enjoyed that more than the other food such as burgers and hot dogs. It really is an excellent hotel for a family break, but don't go as a couple unless you can take the noise of the kids at meal times and around the pools.More
Dr_Waugh, Newcastle upon Tyne, United Kingdom
Nice but could have been better
Arrived home today after an 11 night stay at this hotel. Hotel staff and cleanliness can not be faulted and must be praised. However, the brochure promotes this as a 5 star hotel and it is not. Facilities that should have been free of charge were expensive eg wifi, indoor pool, room safe, spa. The food was extensive however it didn't really vary on a daily basis and so soon became boring. Food available at the snack bar was left in the open for the sun and birds to get to and it's no wonder there was a stomach bug going round. Facilities advertised in the brochure, it turned out were not available as the hotel had only just opened for the season. So there were no pool activities, scuba lessons, tennis lessons, rifle shooting. The entertainment staff worked hard, however the evening shows were quite poor. If you want a hotel with plenty of families with lots of very young children making a lot of noise and mess, then this is for you. (We likened it to a huge crèche ) My children were10 and 14 and did get quite bored. On a positive side, the rooms are lovey and spacious and the daily maid service ensured you always had clean towels. The beds were very uncomfortable however and if you're on the ground floor it sounds like a waterfall in your room every time the upstairs room flushes the toilet or uses the bath or shower. The resort town itself is very small and doesn't take too long to walk around.we hired a car for 3 days from a car rental place in Punta Prima (cheaper than what the Thomson Reps can arrange) and this helped to break the monotony of the hotel days when we toured the island. It was a lovely hotel, but we felt there was room for improvement and why should we miss out on facilities available the rest of the season, just because we chose to visit in May?More
Laura P, Newport Pagnell, England, United Kingdom
Dont Book Through a Tour Operator !!!!!!!!!!!
Hi All, I have booked to go back to this hotel October half term 2013 ... I have booked direct with the hotel at a really good rate and also booked our flights through Jet2 from Leeds/Bradford all in all for a family of 4 this has cost us £1400 ... I priced this up out of curiosity with First Choice and couldn't quite believe the difference in price !! They wanted to charge us £2437.00 for exactly the same deal ( Bar the transfers ) which would perhaps set you back £30 each way !!! Also we would have to pay for in-flight meals on top as these are not included in the price ... Unbelievable No wonder tour operators are going out of business !!More
traceyccc, Nottingham, United Kingdom
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