Insotel Punta Prima Resort & Spa

When it comes to bars, restaurants and pools, this huge hotel lets you take your pick.

This place lays on lots for families, from children’s pools to tennis courts and a kids’ club. Grown-ups get a fully-equipped spa to enjoy, and there’s a great choice of restaurants, including an Italian.

Uninterrupted Med views are all part of the deal at this hilltop hotel. And when you fancy a walk, it’s just a 10-minute stroll to Punta Prima’s sandy beach and quaint town centre.

TripAdvisor Traveller Rating

Based On 1411 reviews

  • Official Rating
  • 47Buildings
  • 2Floors
  • 479Rooms
  • 2Lifts

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All Inclusive - Here's what you get

Food

Full Board buffet meals. Late riser breakfast 10.30-11.30. Themed buffets twice a week. 1 visit per week to the à la carte and Italian restaurants. Snacks, ice-cream, tea, coffee and cakes 10.30-18.00.

Drink

Local alcoholic drinks, soft drinks and water 10.30-24.00. Wine, beer, soft drinks and water with lunch and dinner.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

2 outdoor pools

You'll be spoilt for choice with two large pools to choose from. Each comes with a surrounding terrace with sunbeds and thatched sunshades or canvas shades. A deposit is required for pool towels.

Kids' club

There's a hotel-run club for each age group, 2 to 3, 4 to 6 and 7 to 12 years.

Spa*

Steam room, sauna and whirlpools are just a few ways to relax in this spa. A large selection of treatments such as nails, reflexology and massages are also offered.

Rooms ► View all

superior 1-bedroom apartment

These superior 1-bedroom apartments can sleep up to four. They come with twice daily maid service, bathrobes, slippers, turndown service, stocked minibar and water on arrival, Insotel welcome pack with a selection of drinks, fruit basket and cava, Insi surprise pack for kids aged 4 to 11 and a late check-out until 3pm subject to availability. There's also a baby pack available for a bit extra, and includes a bottle warmer, high chair and push chair. Cots are available on request and Wi-Fi is at a charge.

superior 1-bedroom apartment with sea view

These superior 1-bedroom apartments with sea view can sleep up to four, with twice daily maid service, sunbeds, bathrobes, slippers, turndown service, stocked minibar and water on arrival, Insotel welcome pack with selection of drinks, fruit basket and cava, Insi surprise pack for kids aged 4 to 11 years and late check-out until 3pm subject to availability. Cots are available on request and Wi-Fi is at a charge.

TripAdvisor Traveller Reviews Show more reviews »

Good, but not a 5 star hotel

Insotel Punto Prima Our family of 5 stayed here for 11 nights in August 2015. Our kids are 14, 11 and 8 and did not use the kids clubs but there are clubs for all ages including teens. The hotel was packed, like a giant holiday camp in the sun seemingly run by Tui (giant Tui animated characters, Tui logos everywhere). Friends who were also there in their own villa said that Menorca is always very busy in August, but compared to other places we've stayed in Tenerife and Spain, this seemed particularly busy. We struggled to get a sunbed after 9.30am around the main pool although there were usually a few left at the pool up the hill which is less noisy anyway though still good for kids. We went on a few day trips to great beaches (which were busy but the sea was gorgeous - clear and warm) but it's costly in a taxi and so we hired a car for a couple of days (europcar office is in hotel) with picnic boxes provided by the hotel. Rooms were OK, a bit old fashioned and only one bathroom for a family of 5 but clean and comfortable. Food in the hotel is generally good in the buffet but don't expect to eat late - they were turning out the lights in one of the buffet rooms at 9.30pm one night. The all-inclusive wine however is terrible - a 'choice' of one white and one red only and they were like vinegar so we ended up paying for wine each night. There is some nice outdoor seating for meals but the wasps were rife and there did not seem to be any candles or wasp traps of any kind so we chose not to try in the end because they were everywhere. We also went out a lot as the two a la carte restaurants were hard to book because they were so busy and you could only book certain times and with pretty limited menus (though the food was good in both and more atmosphere than the buffet rooms). There are some great local restaurants but you need a car or taxi unless you want to walk the few minutes to Punto Prima beach where there are a couple of nice basic Spanish restaurants with extensive menus as well as two supermarkets and a chemist open every day. Menorcan taxis will not take 5 people so we ended up taking two taxis for our family which means you're looking at an extra 60 euros on your evening out (average 15-20 euros each way to Mahon). We didn't go to the hotel evening entertainment because the theatre was like a vast auditorium with very little atmosphere. There is no separate bar or lounge - it's also in the dark theatre, wasn't very nice, and there is not enough outdoor seating for many at all. Bit of a shame. There is a nice pool bar at night which provides some extra seating. Spa was good - we all had a good massage and the staff were really nice. My husband and eldest daughter also hired free bikes and went cycling which they enjoyed. Finally, the wifi is appalling. We paid 29€ for the week then 19€ for the final 3 days and then you can only access it in the hotel reception or the theatre, not even in the other public areas. Nothing in rooms unless you have 4G data roaming. My 3G data roaming picked up nothing. A total rip off in this day and age. Overall we enjoyed our time here but it's absolutely not even close to the service or quality or atmosphere of for example, Gloria Golf in Turkey or Gran Hotel Anthelia in Tenerife. But it was cheaper too so you get what you pay for. This has 5 stars outside it but it's definitely not a 5 star hotel in my opinion.More

fiona m, London, United Kingdom

One step forward - two steps back....

Returned yesterday from a seven night break with my partner and our eight year old daughter. This was our second visit to the resort and while it was a fun and relaxing holiday - the hotel itself was slightly disappointing after a nigh on perfect visit in 2014. On the plus side the hotel was full but didn't feel unduly crowded, the quality of the food at the buffet was generally excellent, the Italian restaurant was great too (albeit the wasps are a pain during the day) and while we didn't actually try the poolside BBQ it smelt and looked good. The choice of drinks - all branded - is also great and while I don't drink alcohol myself, one big plus point was the complete absence of anyone getting drunk and loud during either the day or the evening - a reflection of the clientele generally - this is a good place to come for normal families who don't want to have their breaks wrecked by chavs or the kinds of people who get unashamedly excited because they've spotted a Burger King out of the window when sat on the bus from Mahon (this actually happened to us)! The accommodation itself was slightly tired but did the job, and having an apartment is much preferable for us to being stuck in a hotel room with no chance of any 'space' - so works well. On the downside, it was hard not to get a sense that a) the staff are forced to work some disgustingly long hours - in particular those running the restaurants and bars and b) there are fewer staff generally than in 2014. For us, this manifested in our room not being cleaned on one day, towels not being replaced on another, a general sense while eating that the sole purpose was to get as many people in and out of the room as quickly as possible, and reception staff who were next to useless in terms of giving clarity around - in our case - the prospect of being able to book a late check out. One other thing people should be aware of. In May 2014 we paid several hundred pound extra for the 'superior' room - but decided not to this time in order to keep the holiday cost flat year in on year. We came away feeling that we'd been totally ripped off first time around - the £600 difference apparently giving us a bottle of cava and some fruit and a turn down service - because we got a sea view on both occasions. Otherwise the service and the room was identical both times. Was also pretty miffed to find ants in the kitchen and the wardrobe - and like the late checkout issue - we felt there was little point complaining to the Thomson rep having flagged to the receptionists - whose command of English made the conversation tricky - because the reps clearly have no influence whatsoever - as were also of such a low profile compared to last year - nobody on the coach transfers and not very visible at the resort. And the evening entertainment was great. As long as you're either a) eight or b) have the mental age of an eight year old. Dire offerings but so bad they were good if you catch my drift! All in all, it was a good holiday in comfortably and friendly surroundings, on the doorstep of a lovely resort / beach on a beautiful island with excellent weather - and while there are some whines here, they're more a product I feel of poor management and cost cutting decisions. It's annoying though to have a sense that complaining would make no difference as all that will follow is a load of cliched rubbish about 'listening to feedback' and 'striving to improve' - probably in pigeon English with no genuine intent upon change. Finally, I cannot help but laugh at the people who mither on here about a) the number of children / families and all that entails and b) the fact that its not a five star - when its so clearly set up for family groups and even the most fleeing web search tells you that the Prestige apartments are a separate area with a five star rating. Poor due diligence is not a basis for whining in my view.More

StephenNov1976, Manchester, United Kingdom

Great Family Hotel

We have just returned after spending 11nights at this hotel and I can not think of a single negative thing to say.We travelled as a family of 4 and my 2 children aged 10 & 5 had the time of there lives and happy children make happy parents.As soon as we arrived after a short trip from the airport we were greeted by very happy and efficient reception staff who checked us in quickly and even had our suitcases ferried to our room for us.We were given room 5212 and on arrival we were pleasantly surprised,yes the rooms are dated but you do not go on holiday to spend time in your room,there was plenty of storage space,a large living area with 2 beds and a separate bedroom and the beds were not as uncomfortable as stated in previous reviews plus a large bathroom.The all inclusive drinks were high quality as you were given premium brands and the wine drinkable although not something I would choose to drink back home and choice of children's drinks,snacks & ice creams superb.We did not eat at either of the speciality restaurants so I can not comment but food in the buffet restaurant plus the pool bar & other lunchtime snack bar was of a high standard and the same can be said for the food served at breakfast & dinner,plenty of choice and hot and cava at breakfast a very nice touch.We found all the staff extremely happy and helpful and the animation team fantastic.The evening entertainment was good from the children's disco to the adult entertainment and despite previous reviews we found the theatre to be fully air conditioned I personally had no issues in waiting ages to be served drinks.A special thanks to Evanida who took a real shine to my youngest son,he was even calling her his girlfriend by the end of the holiday and also Francisco who makes an amazing gin & tonic.Overall we had a fantastic family holiday at the Insotel Punta Prima and I would recommend this hotel to anybody who is looking for a great family holiday,also the beach is worth a visit as it is very safe for the little ones.Thank you once again to all of the staff who made our stay so memorable.More

scott W, Waltham Abbey, United Kingdom

Amazing family holiday

Just came back after a weeks stay with my husband and two children 4 and 6 . We enjoyed every minute of our stay , the hotel is spotless and all the staff work really hard!I found all the staff to be friendly and never rude . The food is good and also like the choice of ice creams to cool us off around the pool. I noticed someone wrote a review complaining they had to buy water from the shop ? We just asked a waiter who then would supply us with a bottle of water so we could take it back to our room.The swimming pools are fantastic,the grounds are beautiful there is also parks around the resort for the children . I will be coming back next year it's a lovely safe resort and it was lovely to see all the children having fun and all making friends . The only negative is the rooms aren't 4 star more like a 3. They need updating but it didn't affect our holiday just a shame as we were expecting more from the room. So if ur looking for a safe family holiday I would recommend More

Hayden0, Bristol, United Kingdom

Insotel Punta Prima review

Location and Layout is fab (OK, its on the side of a hill but you cant help that). Pools and entertainments are excellent, although if you wanted a sun bed, you had to be up at 7am to put your towels down. The ents team work really hard and engage with kids of all ages but don't pressure anyone into joining in. Free tennis court and bike hire is very useful, although they could do with a few more bikes. Drinks are limited on all inclusive but there is certainly no shortage. Food in the buffet is hit and miss. Mostly miss mainly due to the time its been out and it quickly gets cold. The onsite a la carte restaurants look great. Didn't get a chance to try them as they were booked up for the week when we asked on day 1. We were pretty cheesed off about this and weren't offered an alternative. The room smelt damp when we first arrived, although it had been raining pretty hard all day. This disappeared quite quickly, so is prob due to the location on the side of the hill where the water drains through the properties. The decor was a bit dated but was very clean. The rooms aren't air conditioned as we expected. The service teams work really hard and change towels on a daily basis. Evening entertainment for tiny kids was fine. We gave it a miss after the first night as my two were too old for this, so when we returned for the evening show for adults and teens, we frequently had to stand at the back. In summary, a nice hotel, with many good features, staffed by dedicated hardworking people, however it is let down by cold food and some indifferent service from the reception team. More

Steve W,

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Insotel Punta Prima Resort & Spa
Rated: 4.0 /5 based on 1411 customer reviews
from £373.93