When it comes to bars, restaurants and pools, this huge hotel lets you take your pick.
This place lays on lots to do from the 2 main pools to tennis courts. There's a smaller pool for children, too, plus a fully-equipped spa. You also get a choice of restaurants, including an Italian.
Uninterrupted Med views are all part of the deal at this hilltop hotel. And when you fancy a walk, it’s just a 10-minute stroll to Punta Prima’s sandy beach and quaint town centre.
TripAdvisor Traveller Rating
Based On 1361 reviews
- Official Rating
Family holidays with added luxury
- Highly rated by you
- 20kg luggage allowance
- Family friendly
- Stylish 4 and 5-star hotels
All Inclusive - Here's what you get
Full Board buffet meals. Late riser breakfast 10.30-11.30. Themed buffets twice a week. 1 visit per week to the à la carte and Italian restaurants. Snacks, ice-cream, tea, coffee and cakes 10.30-18.00.
Local alcoholic drinks, soft drinks and water 10.30-24.00. Wine, beer, soft drinks and water with lunch and dinner.
Sports and Activities
All are included except where indicated.
Facilities► View all
2 outdoor pools
You'll be spoilt for choice with two large pools to choose from. Each comes with a surrounding terrace with sunbeds and thatched sunshades or canvas shades. A deposit is required for pool towels.
There's a hotel-run club for each age group, 2 to 3, 4 to 6 and 7 to 12 years.
Steam room, sauna and whirlpools are just a few ways to relax in this spa. A large selection of treatments such as nails, reflexology and massages are also offered.
Rooms ► View all
superior 1-bedroom apartment
These superior 1-bedroom apartments can sleep up to four. They come with twice daily maid service, bathrobes, slippers, turndown service, stocked minibar and water on arrival, Insotel welcome pack with a selection of drinks, fruit basket and cava, Insi surprise pack for kids aged 4 to 11 and a late check-out until 3pm subject to availability. There's also a baby pack available for a bit extra, and includes a bottle warmer, high chair and push chair. Cots are available on request and Wi-Fi is at a charge.
superior 1-bedroom apartment with sea view
These superior 1-bedroom apartments with sea view can sleep up to four, with twice daily maid service, sunbeds, bathrobes, slippers, turndown service, stocked minibar and water on arrival, Insotel welcome pack with selection of drinks, fruit basket and cava, Insi surprise pack for kids aged 4 to 11 years and late check-out until 3pm subject to availability. Cots are available on request and Wi-Fi is at a charge.
TripAdvisor Traveller Reviews Show more reviews »
This is my second year at the Insotel. I travelled in a group, 3 families, 4 adults and 4 children. We had a wonderful time. Location is beautiful; there is a steep slope from the pool area to the accommodation, so maybe not suitable for the infirm, but there were a few elderly people in scooters who managed with ease. Accommodation was spotless, grounds were beautifully kept, food was very good and varied, freshly cooked each evening. Because of the kids we did the buffet each evening, so can't comment on the other restaurant. The new additions of the playground, gin bar and evening pool bar were well received. The queues in the evening for the restaurant were short, and we were kept waiting for no longer than a few minutes. Staff were always warm and welcoming. My only criticism was the queue for check in; they do need more reception staff at these busy times. But overall this is a great place and we are booking for next year. Be aware this is a family resort, with children! II was interested to read other comments from travellers without children. The Insotel advertises itself well as a family resort, so if you don't have children either book a private villa or go to Sandals! Insotel Punta Prima exceeded itself for our family getaway.More
Ashley S, London, England, United Kingdom
Not 5 star hotel
The room we had we shared with an army of Ants if you love ants this is the hotel for you! Reception didn't seem to care that we had a problem and it was only on the last day that we were given a tin of pesticide, that we were expected to spray ourselves. Items going missing from the balcony, again reported to reception and I was told that it was not their problem! Restaurant was a problem with ques and plates not being cleared away so you would be left eating with dirty plates next to you. Entertainment in the evening was of a good standard and the performance staff work hard. However there were a couple of the girls that I found very abrupt and obviously not bothered. The hotel is in a great location close to the beach, but it's definitly not a 5* hotel.More
Jc125397, London, United Kingdom
Struggling how to review this hotel - it is not 5* as listed. Upon arrival we were offered a bottle of water each - which was warm. Our room was available immediately however others that were checking in at the same time of 11.00 am was told their rooms were not available until 4pm, which then lead to them having to go through their cases in the hotel lobby to find swim suits etc to change into. On arrival you are expected to pay Â£20 euros for each towel as a deposit (for us a family of 6 so x 6 towels at Â£20 euros), safe deposit and also 40 euros for the wifi which doesn't work. We complained the wifi didn't work and even though reported it twice as not working, when at the end of the first week we asked for our money back they said we had used it for a week already so could only give us 50% back. We obviously wasn't happy as had reported it twice and eventually they agreed to refund us the whole amount. IT is a fairly large complex however you are not personally shown to your rooms as in other resorts, you are just directed in the direction of the rooms. Throughout the holiday you often see people struggling with their luggage trying to work out where there rooms are. Rooms are basic - a throw back to the 80's. Cant speak for the other rooms however our room smelt damp and musty. Had to strip the beds every couple of days to get the cleaner to change them otherwise wasn't changed. Cleaner was nice enough but literally made beds and wiped over bathroom and emptied the bins. No mopping of floors/dusting as edges of room thick with dust by the end of our holiday. Our boys played football daily which they enjoyed and the coach was very good. Kids club wasn't anywhere near as good as other places we have visited. There is a German kids club and an English kids club. Our daughter only went to the kids club once and we had to give permission for her to travel round the hotel un-accompanied with 2 other children for the activity they were doing that day. Our kids didn't want to go to the kids club and to be honest from what I saw I was quite glad they didn't want to go. Most areas of the hotel are at least a staff member too short - which can result in some of the staff being a little short with people as they are run ragged, however they work hard and overall are very nice. Reception are the worst reception staff I have ever experienced. Speak VERY LITTLE English and no nothing about the kids clubs. When you call for information they tell you, you have to speak to kids club direct. If they are busy when you ring they do not answer the call and ask you to hold they literally pick the phone up and put it straight down. Resort has some very good facilities, football pitch, tennis courts, squash courts, volley ball, gym, spa. I never visited the gym however our friends did and they said there was very little air con which meant it was uncomfortable to work out/play squash. The theatre where they have the childrens disco and evening entertainment has no air con. Again the nights are very warm so it is actually uncomfortable to sit in there. The kids mini disco is quite good and our youngest enjoyed it. The evening entertainment for the adults is awful...... Life guards are shocking. The life guard in the bottom pool sits in the middle of both pools -with very limited visability for the whole pool areas. I would have thought they probably should have 2 life guards for the size of the pools. He is there but to be honest if he is not on his own, he is trying to chat up the girls, doddles in the mud area beside where he sits or is off wondering around getting a drink and again speaks no English. on our last week someone had pooed in the pool. When it was reported life guard came along and fished it out with a fishing rod, kept everyone in the pool and also little pieces of remaining poo could be seen, It was only after several people complained that they emptied the pool and treated it with chemicals - this was not done as part of their protocol it was done because a few people complained. Life guards in top pool seem a little better but not much. Toilets in main theatre are not cleaned from the night before so if using the toilets in the morning after eacing breakfast (as they are the toilets for the restaurant as well) you will find them in a right old mess. There is a children's play area near the bottom pool, nobody checks this area from the night before and you will often see glasses left around the area. I reported on one occasion that glass had been left and it took all day for them to remove them - accidents waiting to happen with this hotel. Same during the day, any drinks/snacks taken back to the sunbeds during the day are not cleared during the day therefore those people that don't clear up after themselves end up with various cups, plates etc and attract wasps..... Staff come round around 6pm and start to clean up the pool area which not often done very well as always see stuff left from the day before. However, amongst all this negative we did have a nice time as we made sure we didn't allow the above to bother us and met some really lovely people. It is a real shame as the hotel could be amazing - they have the facilities and most staff are generally very nice. Rooms all need refurbishing, needs air con installed and staff in particular the life guards and reception need training. I can say I have been however I wouldn't recommend and wouldn't return.More
Mixed bag! Not 5 star but good in certain aspects
We travelled as a family with two adults, one child of 7 years and one child who is 3. On arrival we queued for half an hour to check in to be told we had to wait for the room to be ready. We were told it is on the website that rooms are not ready until the afternoon. They did call us an hour or so later when our room was ready. 5 star service would have been reflected if we had been offered a glass of water during the lengthy queuing process. It is clear the staff work very hard, most of the staff in the restaurant and bars were very nice particularly towards the kids. My elder child did the football club most days, this was very good and the coach was great. He tried the tennis session one day but sat out most of the time as there were too many kids and therefore this wasn't particularly well managed. We were told at reception you had to pre book into the kids club but this wasn't the case when I went there and was told to just turn up at the time the session commences. It would have worked better to pre book as they could manage the activity better and turn down extras once they had full capacity. I didn't leave my 3 year old in kids club but did take her along to one of the sessions (painting) which I was planning to do with her. When I arrived with a friend and her little toddler there were no such activities on. We were told there weren't many children in our ones age range so not much seemed to happen. This was a shame as we could have still done the activities and they would have been focussed for our children. The toys there were relatively few and were quite old. I wonder how often they were cleaned... On one other time I brought my three year old in who played in the soft play area and didn't think there was much attention given by the staff to the other little ones who had been left there to play without their parents around. I am surprised when other reviewers state they didn't realise the resort was so geared up for children and families as they travelled as couples. Menorca is an obvious choice for families and most are likely to travel during the summer holiday period! The facilities overall were good, choice of bars, pools, indoor too, sports facilities including tennis courts, squash and gym. However squash courts had no air con no the gym air con didn't feel effective. The main indoor bar and lounge area was boiling at night as no air con. This was where the main entertainment was provided. The empntertainment team worked hard but didn't particularly appeal to us - was more geared up for German and Spanish holiday makers. A major minus for us was the wifi which wasn't free in a '5 star resort'. Our friends paid for wifi which was so awful they asked for a refund. They told us it was a battle getting a refund despite them complaining to reception about it beforehand on a number of occasions. There was 2 x box consoles which had to be paid for. We would have expected this to be free as well in a 5 star resort. A big plus was that drinks were branded and therefore good quality. Food was a mixed bag in the restaurant. Became a little samey. Not ideal for vegetarians like me as nothing was clear if it was / was not veggie. I lived on spaghetti and tomato sauce, salads and the odd slice of pizza. The others in the family mainly enjoyed the meat though. Accommodation fine, and rooms cleaned daily. Would have been nice to have water put in the fridge daily like we've experienced on other holidays that weren't classed as 5 star. Not convinced about lifeguards they were more interested in disappearing or fiddling with shoe laces or chatting to others than focussing on the pool occupants. On one of our last days someone left a poo in the pool at the bottom. The pool wasn't cleared for about 15 mins and that was after residents complaining. What made our holiday was some of the lovely people we met. Had it not been for them, the holiday would have been half as good. Overall we enjoyed the hotel, praise to the hard working kind staff. Not sure that we would return here, feel there's much more out there offering better for what we want.More
Mims237, Leicester, United Kingdom
Not a 5 star hotel
Travelled here mid July with a 3 month old baby, 4 year old and husband. My 4 year old really liked the evening entertainment BUT.. It Started too late 2030. The kids club is AWFUL with a capital A She went in the kids club once and she was crying and she said she never wanted to go again, which is very unusual for her as she goes to nursery and a crÃ¨che at a gym and never complains once about going. When we collected her from the kids club, she was sitting on her own (no issue about that) but in the sun without any shade. No hat or sun cream was applied to her... I asked before dropping her of do I need to leave sun cream etc they said no... She was red from the sun but thankfully was not too burnt. The staff at the club didn't really engage with her, she has a speaking problem, which I told them, so maybe they couldn't understand her so then probaly she was left...ð§ I wouldn't say this is a 5 star at all maybe 3 plus. The pool areas get very very busy and if u go to get a subbed at 10am or even 9 am u have NO chance!!More
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