Luxury Bahia Principe Akumal by Don Pablo Collection

This huge hotel is pulled up next to its own private beach area. It comes with a great pool scene, three à la carte restaurants and an 18-hole golf course nearby.

The hotel is one of three in a super-sized complex. Golf buggies whisk guests to the countless restaurants and bars. Speaking of golf, you’ll have access to the Riviera Maya Golf Club*, a couple of minutes’ drive away. Plus, it’s 35 minutes to the shops of Playa del Carmen.

This Mayan-inspired place is part of the luxe Don Pablo collection, so junior suites come as standard. Expect butler service, an indulgent pillow menu and a mini-fridge for kids, stocked with juices and milkshakes. Book an Oceanfront Suite for striking sea views.

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Golf offer

If you stay at this hotel before 31st of October 2016, you'll get a special discount of 50% on public rates at the Rivera Maya Golf Course. Rates include green fee with golf cart, golf club custody, mineral water and soft drinks and 20 golf balls for practice.

All Inclusive - Here's what you get

Food

24-hour All Inclusive. Full Board buffet meals. Unlimited dining in the à la carte restaurants, reservations must be made on arrival. Snacks, afternoon cakes and ice-cream.

Drink

24-hour All Inclusive. Unlimited local alcoholic and non-alcoholic beverages including beer, wine, spirits, cocktails and soft drinks, until 23.00 or until 02.00 in La Rancherita disco. International premium drinks will be available in all bars.

Sports and Activities

All are included except where indicated.

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7 outdoor pools

You've got two large pools at the Akumal, one of which is an activity pool. The poolside here comes with luxury hammocks and waiter service offering premium drinks, like juices, cocktails and international drinks. There are 5 other pools throughout the complex including the Tulum and Coba hotels.

Riviera international buffet restaurant

This restaurant is open from 5.30pm to 10pm in the winter months. This place comes with a dress code, it's sleeves and long trousers for gentlemen. Reservation required. Highchairs are available.

Kids' club

This place has its own hotel-run kids' clubs providing hours of fun for your little ones, with different activities planned every day. Suitable for children aged 4 to 12.

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junior suite

These traditionally styled junior suites feature a lounge area and a balcony or terrace with a partial sea view for a bit of outside space. There’s features like a hydromassage bathtub, audio dock and free Wi-Fi. You’ll have a king-size bed plus 1 sofa bed for 1 child.

TripAdvisor Traveller Reviews Show more reviews »

Well-Managed Resort

This was our second experience with an all-inclusive resort and only our first visit to Mexico. Our overall experience was quite good. The only draw-back was the aggressive marketing of a Vacation Club. The resort is beautifully maintained and well-managed. Some details: Layout: We stayed at Akumal which is one of four sister resorts spread across the site. Each of the resorts attempts to appeal to a different demographic; Coba looked to be designed for families with small children; Tulum maybe appeals most to teen-age partiers; Sian Kann has a more upscale ambience catering to golfers. Akumal seemed to draw from all groups. If you book at Akumal, you have access to facilites at all four resorts. The resort is spread-out, it's necessary to hop on a golf-cart in order to get from one end to the other. Sian Kaan has no direct access to the beach, but golf carts will shuttle guests from the resort to the "Playa". Appearance: Resort has colonial style, 3 story buildings. Each building contains no more than 8 units. Buildings do not have elevators. Site is meticulously maintained. There looked to be a small army of gardeners and other maintenance people continuously caring for the grounds, cleaning the pool and other public areas. There are thousands of iguanas roaming the site.You see them everywhere; lounging about in the sun or climbing in the hibiscus looking for tasty flowers to eat. There are many tiny monkey-like animals roaming the gardens at night. Fun to watch. Beach area: Beach is sectioned off into different areas; some are designated for "Priveledge" club members only, some are interupted by stone barriers. It is not possible to walk any distance along the beachfront without encountering a break. Not good for running. Sand was very clean, no seaweed during our visit. Pools: There is a large selection of pools around the site. Many are impressively huge in size. Some are very small and hidden about the site. All have bar service. We were able to find shade at most pools. Pools at Sian Kan had the most shade and the best poolside service. Restauants: Like other reviewers, I will comment that reservations are required and the restaurants seemed to be fully booked every night. By contrast, only a small percentage of tables ever appeared occupied. Best advice: skip the Bahia "app", go directly to the concierge and ask them to make reservations for you. They have an electronic scheduling program (just like at the Dentist's office) and can quickly find which restaurants have availability at any point time. Restaurant service was hit or miss; at some the wait staff seemed inexperienced and frankly, clueless (Frutos Del Mar, Portofino). At others the service was outstanding (Don Pablo, Alux, Akumal Buffet). In all of the restaurants and buffet areas, regardless of quality of service, the food was beautifully presented and quite good. Buffet has large assortment of food. I had no problems at all finding meals that met my gluten-free and vegetarian diet. Some Bad: Wireless: There was free wireless about the site. But you can only "register" 2 devices to use the wireless. There did not appear to be a mechanism to "un-register" a device (say your cell phone) in order to have temporary access to another device (perhaps your tablet). Towels: Embarrassingly, it took us 4 full days to figure out the towel deal. It works like an exchange. Here are the rules; when you check-in, they give you a some plastic cards (credit cards) that you may swap for a towel at any towel cabana. Now you have a towel. You can trade that towel in for either a fresh towel or a card. I think the idea is that towels will be returned by the guests to central locations instead of needing to be picked up by the staff. But, you can always go to the front desk and get another towel. Lobby Vultures: There are resort agents lurking in the lobby area whose job it is to sign you up for a 90 minute presentation about the resort vacation club. Do not do it! We were subjected to 3 hours of increasingly pressurized sales tactics. Politely declining the offer only escalates the process to yet another round of hard-sell with yet another sales person. A stressful and unhappy experience on our first day.More

NGreenla, 36269

Best Trip Yet

We have been to the Caribbean several times over the past 7 years for vacation including Jamaica and Mexico. Specifically, this is our third time to the Mayan Riviera with this being the farthest south from the Cancun airport. We booked the BP Akumal because it was very cost effective and had a very "beachy" look to it. We travel as a couple and primarily spend our time lounging at the beach or at the pool. The only other critical thing we look for is a wide variety of a la carte restaurants because dressing up and enjoying dinner is a big part of our trip. We rarely stay out much past dinner so we can't really rate the "nightlife", entertainment, or casino and take that accordingly into our review. **UPDATE** Just realized I didn't add this: you can no longer make a la carte restaurants by email in advance, we tried several times. They advised us to download their app and reserve once we arrived, but we just had guest services do it for us as soon as we arrived. A few restaurants were limited in day/times available so if a la carte is important to you, then make sure that you do a little planning in advance about where you want to eat and then make reservations immediately at check-in** Pros: -Perfect resort atmosphere, felt exactly right for a beachfront resort in Mexico. Palm trees, native plants, maintained beautifully, and clear focus on preserving the natural environment versus overriding it -Great pools: Main pool in Akumal next to the lobby is very large, tons of lounge chairs, and has a lot of greenery to make it feel more fun and natural. Infinity pool is at the far end of the resort and based on how empty it stays, I'd guess not many people know about it. If you walked from one end of Akumal to the far end of Tulum resort, you could get in about 6 different pools within steps of the beach, which we tried all of and thought was pretty cool. -a la carte dining was excellent and plenty of choices. It may have been our perception, but it seemed the a la cartes at Akumal (las corales rodizio, dolce vita italian, arlequin gourmet) were a little better than the ones at Tulum/Coba (Tequila mexican, Gran Tortuga rodizio). Although to be fair our favorite of the week was across the road at Sian Kian (Alux restaurant) -the resort is BIG and that doesn't even include Coba/Tulum/Sian Kian resorts on all sides. However, the walkways are nice with plenty of trees and shade to make the walks more enjoyable and for restaurants in other resorts, the cart/shuttle service is widespread, frequent, and very easy. So basically, don't worry about the size as it won't be a problem if you don't want to walk -Never had an issue with finding a lounge chair on the beach or at the pools and the resort seemed very busy. I just think there are way more chairs than rooms so that it is never a problem. Because the resort runs along the beach instead of back away from it, there is a lot of beachfront space and almost all of it has chairs with palapas available -Drink service at the beach and at the beach/pool bars was never an issue. As with every resort we've been to, drink service at your chair on the beach depended a lot on how close you were to the bar and came around every 30-60 minutes on average. If you need more drinks than that, there are enough bars that one is never far away. Drinks were on par with other resorts we've been at, not really better or worse -Room was good sized for our needs, clean, and most importantly it stayed cool. We had no issues with AC or being hot, which is always a worry of mine when I travel to the beach -Service was friendly from everyone we encountered and we made "friends" at several places we visited frequently. Special thanks to Jazmin at the main beach bar, Victor at Los Corales for breakfast every day, and Gonzalo at the front desk!! Cons -the beach itself is plenty nice, but to be clear: it's not like the beach in playa or some other places we've been. There is natural coral reef along most of the resort frontage, so you either get a rocky shoreline or sand interspersed with rocks. Some people probably complain about the beach and I could understand that. However, my wife doesn't like to swim out past where she can stand and there are several sections on the beach where the resort has created swim areas about 4 feet deep and these worked perfectly for our needs. They are calmer, have sand not rocky bottom, and even some fish swimming in there with you that people enjoy. If you really need a more true beach experience, there are regular beaches not blocked off and without reef on both sides of the resort and walking past both each day, we could easily have gotten in them but we never needed more than what we had. -Service could be slow at restaurants for lunch. Breakfast was always pretty quick for water and drinks, but for whatever reason we struggled to get drink service quickly at any lunch buffet. We just started brining drinks with us from the nearest beach bar and didn't worry about it, but at other resorts it has been better -A la carte service was great, but dinner could be very slow. We never asked them to speed it up, so maybe they could if you asked, but if you are in a hurry be warned that service is excellent, but not as quick as you may be accustomed to. Probably just depends on your expectations. We loved dinner so we just took it slow and enjoyed it, but others around us seemed to be more frustrated at times. All the way around, we had an excellent time and have had pros/cons at every resort we've been to. We haven't stayed at the same place twice yet but the Bahia Principe Akumal was good enough, we will seriously consider going back when we do decide to return. Several parts of our trip we considered the best of anywhere we've been and most of the cons were minor things that didn't bother us but might bother others. We had a great time and give it an easy 5 stars.More

kcunningham44, 55229

Bad Service and No Beach

The hotel and grounds were very nice, clean and very well maintained. The pools were crystal clear and in good shape. Our room was nice if you don't mind a window looking into the bathroom. There was no beach and what sand was there was just poured over a concrete pad. There was no swimming, just walking in stagnant ocean water up to your knees with a coral floor. The restaurants were very good and the service there was good. However, the service at the buffets was absolutely terrible. We could hardly get coffee in the morning, plates took forever to be taken away and the food was always cold. Things were very slowly restocked (like ketchup) and there was always an angry mob waiting for bacon and by the time it came out it was gone in a matter of seconds. It was difficult to get a seat and we had to flag someone down to help us. Most employees were very nice and they tried hard but they seemed shorthanded. Every time I walked by a bathroom it was closed for cleaning--they were clean but closed more often than not. The pool bar closed at 5 but they would stop serving many types of drinks after 4:30 which is way too early for me. I have experience with all inclusives in the area and I would give this resort maybe a three star but most definitely not five. If I had to choose one high point of the resort it would be the pools but overall I was not impressed.More

chris01919, 60745

Resort great, food not so good

This was our first time at an all inclusive and overall the resort was great. We were in room 8203 which was ocean front. It is steps away from the infinity pool, our favorite, and the breakfast/lunch buffet and the beach. I think building 66 would be the best though. We were on the first floor because there are no elevators there. I'm sure the view from the third floor is better but too many stairs. The staff at the hotel were amazing, always offering help. We were furthest from the lobby but there was always a tram outside our room so it was not a problem. We never had to wait more than 10 minutes for a tram anywhere. I wish they explained how everything worked a bit better on check in. We did not realize that each resort, Akumal, Tulum, Coba, and Sian Ka'an, had activities and a theater. Ask your butler for a schedule and you can attend activities at any of the locations. Some sort of show every night. It says you get an hour of snorkel rental each day but we didn't find out where until the last day. We asked several people but no one knew where. It is on the beach between Akumal and Tulum at the scuba place FYI. Everything here was excellent except the food. There were a lot of options and we tried a lot but never found anything very good on the buffets. The fish always seemed to be mushy. The meats all tasted the same even though they were pork, beef, chicken. We wanted a good salad bar at lunch but there never was one. All in all the food was bland and never hot or cold, all the same luke warm temp. You are definitely not going to go hungry, there are always food choices, we just never enjoyed the meals. Even the al a cart restaurants weren't that good. The only exception was Maiko at Sian Ka'an. It was delicious and the service was excellent. They don't have show tables but the food was so good we didn't care. We did have room service lunch one day and wasn't bad either. As I said, the infinity pool was our favorite because it is the only Akumal pool where you can see the beach and ocean. The other pools have trees between them and the beach so you can't enjoy the view. It is very windy at the infinity pool though. The other negative for us was that the beach and pool loungers sit very low to the ground. The person I was traveling with has had knee replacements so getting in and out of those chairs was impossible. There is a portion of the ocean blocked with a rock wall where you can snorkel and swim. It was very shallow, 3 ft max, and very calm because of the rock wall. The drinks were good but sometimes light on alcohol. I would suggest requesting double shot if you want a little more kick to your drinks. Also, know a few types of drinks you want because there is no menu to choose from. They will make just about anything you want. Overall, the resort was excellent, staff were always friendly and kind, but the lack of quality in food choices will keep me from recommending this resort to others. One more thing, I had chosen a later flight the last day so we could enjoy a morning of swimming but they scheduled us with a morning transfer so we ended up spending the day at the airport. I should have just picked the earlier flight so we didn't have to waste the day at the airport. More

Sfike, 51547

Another amazing visit

We feel that the Riviera Maya in Mexico is the best value for our vacation dollars, as this was our 14th visit to the area and our 5th visit to Bahia Principe Resort (3 times at Akumal and 2 times at Tulum). I must say that some areas of the Akumal resort have improved since our last visit. There are some employees that really helped make our visit extra special: 1. Freddy (Ernesto) and Denis at the Akumal buffet far exceeded our expectations. We cannot believe how hard these guys work but always have a smile and all requests were promptly addressed. 2. Two exceptional bellman were Humberto on days and Alejandro on afternoons. They were very considerate helping me with my mobility issues. 3. Two outstanding guest relation staff were Gabriel at the front desk and Alex at the booking desks. We found it was a amazing that they followed up with us the next time we encountered. Don Pablo continues to be the most outstanding restaurant. We were disappointed with the Arlequin restaurant this visit. The staff were arrogant upon arrival, food had a substandard taste and we were told we could that we could not have the flaming coffee because of the thatch roof. We enjoyed flaming presentations at other restaurants that had thatch roofs. Our greatest surprise was the Frutos Del Mar restaurant. The food was disappointing on pervious visits but this time the food was amazing. We were so impressed that we cancelled our second our reservation for the Arlequin and change it to the Frutos Del Mar Upon exiting the resort, we encountered the general manger and the director of the resort. Much to our surprise, they asked how we enjoyed our visit. We responded that we had an incredible time and would be returning. The general manager asked if there were any issues and I replied that we had one small issue but his guest relations staff handled it promptly, with a satisfactory outcome. He inquired as to the details, as his desire is for all guests to have a perfect vacation. We would not hesitate to return to this resort.More

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Luxury Bahia Principe Akumal by Don Pablo Collection
Rated: 4.5 /5 based on 7555 customer reviews
from £901.90