This huge hotel is pulled up next to its own private beach area. It comes with a great pool scene, three à la carte restaurants and an 18-hole golf course nearby.
The hotel is one of three in a super-sized complex. Golf buggies whisk guests to the countless restaurants and bars. Speaking of golf, you’ll have access to the Riviera Maya Golf Club*, a couple of minutes’ drive away. Plus, it’s 35 minutes to the shops of Playa del Carmen.
This Mayan-inspired place is part of the luxe Don Pablo collection, so junior suites come as standard. Expect butler service, an indulgent pillow menu and a mini-fridge for kids, stocked with juices and milkshakes. Book an Oceanfront Suite for striking sea views.
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Based On 8708 reviews
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If you stay at this hotel before 31st of October 2016, you'll get a special discount of 50% on public rates at the Rivera Maya Golf Course. Rates include green fee with golf cart, golf club custody, mineral water and soft drinks and 20 golf balls for practice.
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board buffet meals. Unlimited dining in the à la carte restaurants, reservations must be made on arrival. Snacks and ice-cream.
24-hour All Inclusive. Unlimited local alcoholic and non-alcoholic beverages including beer, wine, spirits, cocktails and soft drinks, until 23.00 or until 02.00 in La Rancherita disco. International premium drinks will be available in all bars.
Sports and Activities
All are included except where indicated.
Facilities► View all
7 outdoor pools
You've got two large pools at the Akumal, one of which is an activity pool. The poolside here comes with waiter service offering premium drinks, like juices, cocktails and international drinks. There are 5 other pools throughout the complex including the Tulum and Coba hotels.
Riviera international buffet restaurant
This restaurant is open from 5.30pm to 10pm in the winter months. This place comes with a dress code, it's sleeves and long trousers for gentlemen. Reservation required. Highchairs are available.
This place has its own hotel-run kids' clubs providing hours of fun for your little ones, with different activities planned every day. Suitable for children aged 4 to 12.
Rooms ► View all
junior suite with balcony or terrace
These traditionally styled junior suites feature a lounge area, and a balcony or terrace for a bit of outside space. Features include air-conditioning and free Wi-Fi. Plus you'll get bathrobes, slippers. These sleep 4 in a double bedroom with 1 king-size bed and 1 sofa-bed.
TripAdvisor Traveller Reviews Show more reviews »
We visited this resort January 6 to 13 of this year. From the moment we arrived at the resort, the staff were absolutely incredible. Everyone was helpful and they made sure to make you feel at home right from the start. The a la carte restaurants were all good, especially the Mexican restaurant at the Tulum resort and the Japanese steakhouse at the Coba resort. The pool at Akumal was huge and there were always pool chairs available. Make sure to check out the adults only infinity pool (best spot!) The rooms were clean and the maids were great! Our fridges were always stocked and beds were made each day. Be sure to tip them well. The bartenders are also awesome, check out Eduardo at the pool bar! All in all, I highly recommend this resort, we had the best week with our friends and would definitely return in the near future! More
A great place
Once again we spent a week in this great resort. The service is really good, the waiters/waitresses of ten remember your name and after a day or too, your likes. I would recommend this hotel ( of the 4 in the complex) as it is on the beach (as is Tulum) but this one offers the ability to use the a la carte restaurants in all the resorts including Sian Khan. Our room (bldg 59) did not have a water front view but we were minutes away from the water, the lobby, the snack bar, etc. The trollies come by every few minutes so you can ride if you choose. Our housekeeper (Pauline) did an amazing job.More
Marion J, 181749
12th year to return to this beach
We've been coming since 2005 and love it! This year we're going to stay at sian kaan and can hardly wait to return "home". Last year my husband and i were sitting on the beach. A waitress on the beach was walking by, stopped in front of us and said she "knew" us from last year. We laughed but she said she still had the cartoon drawing my husband drew of her and gave to her when we were leaving. We were stunned and she was so excited she hugged us both! We have met great staff over the years!More
Quite a few points need addressing
We booked this holiday as a family Holiday along with a group of friends to, to get away from the after Christmas lull. A couple that we went with had been here before and raved about it so much we wanted to try it for ourselves. So you book an all inclusive to keep costs down (especially when you have children) so my Point is Tipping is a massive issue, now I don't mind tipping for good service however it was expected from every person who appeared to work there, we spent ALOT just on tipping alone. The MAIN issue... We arrived there and the entrance is grand and it gets you excited for what your room is going to be like....well we walked Into the room which smelt really musty. We found that our daughters bed was a sofa bed (which when you pay Â£1650 for her alone and your friends who have only paid for 2 of them get the same room, it's a little disappointing) we switch the air con on, replaced the musty smell with a lovely smell of fish. So we reported this, we were told there were no other rooms available so we'd have to wait until the Friday (which was 3 nights away) so we just had to put up with it. Then the bathroom flooded after having a shower, it went into the hallway and little did I know until the day we left did it actually soaked our suitcase and left it smelling (very annoying since it was brand new) a couple of days later my daughter went to put a pair of trainers on only to find they had a nest of ants inside. They were all over the wall. So again told the reception which they said they'd get someone to sort it (which they did on each occasion of having to bring the issues to their attention) no one did sort any of the issues so we just again had to put up with it. Second issue We booked a trip sold to us at the Bahia Principe tours stand. We were told a trip To Xel ha, including the transfer (little did we know it was only 10 minutes down the road and $200 pesos) a 45 minute swim with the dolphins with no more than 6 people max would cost in total roughly â¬440 it was â¬20 Cheaper each than booking direct with Thomson. So we booked it, arrived at Xel Ha to be told we'd been booked on the basic package and it was only a 25 Minutes swim and there could be up to 12 people swimming but would Cost and additional $25 to go for the package we thought we'd gone for (so would have been cheaper to go with Thomson) we paid it anyway as didn't want to ruin the experience for our daughter. When we brought this up with the man who sold it us he agreed we should have had what he sold us so would sort it. Anyway it wasn't sorted and he basically said his boss wouldn't do anything as it wasn't their fault. I explained they had misled and mis sold us a tour and regardless of who's fault it was the money should have been paid back to us by them and they take this up with Xel ha. But nothing so yet again I'm down on money. Do not use the cash machine on the resort, I took $100 dollars and it cost me Â£101 because of charges. Now onto the good parts New Year's Eve was amazing! They go all out and make it extra special, the party at the hacienda was unreal The food in the buffet was so varied and offered a lot of choice (I and a couple of other people did suffer with a bad stomach and still are now) but not sure what it's down too, still awaiting tests but I think it may be the water. The restaurants were great, Mexican wasn't the best (which baffled me considering they're Mexican) the best restaurant by far was the Japanese in the adults only (which we were lucky to have friends that looked after our daughter for a couple of hours so we could go) the choice of alcohol was brilliant, all premium spirits and enough of them, the beer & wine was also good which is quite unusual (not in the coba though the wine tasted like vinegar) The beaches were lovely, poolside clean and the waitresses really looked after you. The buggys that transport you around the complex are so regular you're not waiting around long. It's such a shame about the complaints I've made, If they had been addressed then I would have been a happy traveller. However for these reasons it's put me off returning unfortunately. More
My wife and two college age boys just returned home to Maine after spending a week at the resort. Overall we had a wonderful vacation. We have traveled extensively throughout the Caribbean and usually search for great beach snorkeling. This trip we wanted an all inclusive large resort with a nightclub for the boys willing to have just ok beach snorkeling. The resort consists of 4 huge resorts , Akumal where we stayed, Tulum, Coba which are all connected by walking paths or beach and all four (the 4th Sian Kaan) served by a timely golf cart like trolly system that are never more then a 5 minute wait. We like to walk so we usually only took the trollies to the furthest away resort the Sian Kaan which is across the highway next to the golf course or to the Hacienda which is where the shopping , casino , a few restaurants and the nightclub are. We did notice many of the guests were fairly out of shape and always took the trollies. ROOMS: Our travel agent booked two rooms at the Akumal one king size bed ocean view for my wife and and a standard two bed room for the boys close to our room. The Hotel failed to hold this reservation. We checked in and spent about 3 hours sorting out the room situation. They gave the boys the ocean front room with two beds and us a room with a view of another building with a king bed. After being told they do not guarantee either ocean view only proximity to the beach and bed type we ended up having to settle for the ocean view room with twin beds and the boys were switched to a room with twin beds and a jungle view. I was not happy at all and really do not believe they were telling me the truth. We paid considerably more for the ocean view room with a king bed. We like to sleep in the same bed. How can a hotel not guarantee ocean view and bed type? Very troubling. Other then the bed situation our room was great. We were in building 82 room 8213 on the first floor which is really the second floor since they start counting with the ground floor. All the buildings have three levels. Building 82 is on the outer edge of the resort furthest away from the main lobby which is about a 5 minute walk. Our room had a great view of the absolutely beautiful infinity pool and ocean. The room was large and had a great bathroom. The room was clean and just great. We slept well on the beds, liked our pillow and though the linens and towels were excellent. The entire resort was probably the cleanest and best kept resort we have ever stayed at. The boys were in building 83 room 83130 to the rear of our building but connected by a hallway so we were happy they were so close. There room was identical to ours other then the view. If you want Ocean View buildings 66,67 and 68 and 82 first and second floors are your best choice. Ground floor rooms may not have clear views. Resort: Akumal where we stayed is ocean front and beautiful. The grounds are impeccable and the buildings very pretty and well kept. We stayed in the adults only section but it seemed most of the guests at the resort did not have families with them. There was a mix of people from Americana,Canada, Great Britain and Europe. The staff were all so friendly and accommodating other then the front desk staff upon check in. We were all very impressed by the Mexican people. Such genuinely nice and friendly folks. All of the many connected beach areas were nice and had plenty of beach loungers with palapas for shade. The many pools also had plenty of open loungers and umbrellas. It was great not having to worry about finding a place to lounge in the sun that also had shade. Maybe this time of year is not as busy as other times although when we checked in we were told they were sold out but I am not sure that was the truth. Tons of bars with great service and top shelf liquor. We walked through all the resorts and thought all were very nice. Coba is the least expensive and not ocean front. They have a great lobby and wonderful nighttime seating and lighting. The main pool has a huge swim up bar. More families and younger people stay at Coba. Tulum is next to Akumal and beachfront. Tulum had more families and young people then Akumal. Tulum was very nice and just a small step down from Akumal. Sian Kaan is a few miles from the other resorts and across the highway. Sian Kaan is at the same luxury level as Akumal. If you do not care to be close to the beach Sian Kaan would be a good choice. Guests there can use all the other beaches and restaurants of the other resorts. The golf course is out by Sian Kaan. FOOD. Staying at Akumal or Sian Kaan allows you to eat dinner at all of the resorts restaurants. You need to get reservations in advance. Reservations are not easy to get but we worked on them a few times with our butler and were able to get times that worked for us usually 6:30 to 7:30 We ate dinner out each night and found the food better at the restaurants then the buffets. The dinner venues are very pretty and the service was great. The Italian and luxury restaurants at Akumal along with the luxury one at Akumal were our favorite. We ate breakfast and lunch mostly at the restaurant next to the infinity pool. It was ocean front open to the outside and very nice. We found the main buffet just to big. The buffet food was not great. Plenty of options but just so so. There should be more fruit and maybe carving stations. Meat in a warming trey does not cut it at a luxury resort. We found the buffet at Sian Kaan was better then at Akumal. We also liked the Sian Kaan architecture. The main dinning room was light and airy. TIPS: We brought $200 in dollar bills and tipped almost everyone who gave us good service with a smile which were almost all the staff. I really do not think we got better service for tipping we just felt good tipping the wonderful people who work at the resort. ACTIVITIES. My oldest son and I played golf at the 9 hole executive par 3 course. The course was beautiful and fun to play. Very expensive but worth it for the time we spent together. We toured the 18 hole course which looked great. We booked a snorkel trip to Cozumel through the scuba shop located between Akumal and Tulum. $120 each for transportation a 3 stop snorkel trip and lunch. Our guide for the day Archie was so helpful and nice. It was so great to have him with us all day. We were never worried about anything. The snorkeling was pretty good with lots of sea life and coral heads. The highlights were two large spotted moray eels. We traveled with two Canadians who went diving and they said it was great. The town is cool and lunch was at a great place and pretty good. Overall a good trip at a reasonable price. The ferry from playa to Cozumel is very rough due to almost constant high winds. I took a Dramamine which I bought at the resort pharmacy located at the Hacienda which helped me avoid any nausea. The rest of the family took one for the return trip. Well that is about it. We had a great time overall. More
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