This huge hotel is pulled up next to its own private beach area. It comes with a great pool scene, three à la carte restaurants and an 18-hole golf course nearby.
The hotel is one of three in a super-sized complex. Golf buggies whisk guests to the countless restaurants and bars. Speaking of golf, you’ll have free access to the Riviera Maya Golf Club, a couple of minutes’ drive away. Plus, it’s 35 minutes to the shops of Playa del Carmen.
This Mayan-inspired place is part of the luxe Don Pablo collection, so junior suites come as standard. Expect butler service, an indulgent pillow menu and a mini-fridge for kids, stocked with juices and milkshakes. Book an Oceanfront Suite for striking sea views.
TripAdvisor Traveller Rating
Based On 5997 reviews
24-hour All Inclusive. Full Board buffet meals. Unlimited dining in the à la carte restaurants, reservations must be made on arrival. Snacks, afternoon cakes and ice-cream.
24-hour All Inclusive. Unlimited local alcoholic and non-alcoholic beverages including beer, wine, spirits, cocktails and soft drinks, until 23.00 or until 02.00 in La Rancherita disco. International premium drinks will be available in all bars.
All are included except where indicated.
You've got two large pools at the Akumal, one of which is an activity pool. The poolside here comes with luxury hammocks and waiter service offering premium drinks, like juices, cocktails and international drinks
This place has its own hotel-run kids' clubs providing hours of fun for your little ones, with different activities planned every day. Suitable for children aged 4 to 12.
This restaurant offers traditional Italian dishes. You'll get unlimited meals here, but you'll need to reserve a table when you arrive at the hotel. This place comes with a dress code, it's sleeves and full-length trousers for gentlemen. Highchairs are available.
Double room sleeps up to three adults and one child or two adults and two children, with one king-size, twin or two double beds. This room comes with a ceiling fan, TV, iron and board on request, coffee facilities, alarm clock and a minibar restocked every other day with beer, water and soft drinks.
Junior suite sleeps up to four - can be sold as a single. With ceiling fan, TV, iron and board on request, alarm clock and the minibar is restocked every other day with beer, water and soft drinks.
I went there last year and finally decided to post a little review. It was awesome! the food..... wow !!! buffet was incredable and restaurant unbelivable! people there treated un like king and queen. the beach was good, not the better I went but very good. we even had some fruit deliver to our chair on the beach, just great. yes it is far from the beach, but never waited more than 3-4 min for the cart,More
Dan2005, Montreal, Canada
My wife and I stayed here 3/22 thru 3/29/15. Outstanding service by a group of outstanding employees. Particular credit goes to Priscilia Nieto on the front desk for outstanding customer service. She did everything possible to make our stay totally enjoyable. Olga in the Theater bar also went out of her way to keep us happy and drinking the best alcohol available. The speciality restaurants were all great and a nice change of pace from the buffets that were also excellent. Admittedly the snack bar and the people who work there need some fine tuning. The pools throughout the resort were all well maintained and extremely clean. The room was more than acceptable and the king size bed was very comfortable. I appreciated the in room safe provided at no charge in all the rooms. The beach is long and great for walking throughout all the Baha'i properties. The weeds washing up on shore are problematic and the workers tried valiantly to clean them up. Some power equipment would definitely help. My wife viewed this resort as "the best" all inclusive we have ever been to and we have been to six of them in this area. We will be back. Maybe twice next year.More
t0m1951, Traverse City, Michigan
If you are looking for a 5* hotel with attention to detail and a personal touch, then this is not for you. If you are looking for a luxury all inclusive catered for the masses but with no expenses spared, you have found the right hotel. Good things: Spotless hotel. Beautiful pools. Friendly and hardworking staff (who serve you with courtesy and politeness, regardless of tips). Good selection of drinks. Excellent selection of food. Not so good things: Constant hassle from the people at the desks by the restaurant trying to sell you their membership. Food labels are not clear- which as a vegetarian was a struggle. Also on the day of departure we requested a trolley for our luggage which never arrived! I would happily go back to this hotel. It was great value for money and just the relaxation needed. Toptip: Don't feel bad and ignore the people trying to sell you membership. If you want a taxi, rather than booking it from the reception just get the cart to outside the hotel and haggle the priceMore
balamuruhan, London, United Kingdom
I decided to get away & take my grandchildren , daughter, daughter-in-law . Well THE BEST VACATION!!! Luxury Grand Bahia was the place . Food , great, beach awesome , pool great!!! The staff so friendly and hospitable willing to help always at hotel . You will not be disappointed with this resort !!! It is a five star !!!More
Stayed 4th to 18th April, booked via Thomson (UK). Overall we thought this was a superb hotel, well suited to families (we travelled with 2 kids aged 9 & 6). Flight on the new 787 Dreamliner was very comfortable, even in standard (& I'm 6ft 2in), although beware that Thomson are the only UK airline I believe that still don't include departure tax (Â£160 for family of 4). We found Cancun airport a breeze despite the nightmare stories. We'd originally booked Coba, but switched when we became aware of the restrictions being placed on their guests from 1/11/14 & are very glad we did. Akumal guests have the run of the whole complex (now including Sian Khan) & by far the biggest & best area of the beach. Akumal itself is a very large hotel & the whole complex is massive. You'll never get bored (14 a la carte restaurants + dozens of bars to choose from), plus the Hacienda bar / shopping complex for a trip out at night. Getting between the various sections is easy & fun on the trolley carts. The grounds are absolutely immaculate, maintained by an army of gardeners & populated with an abundance of wildlife (but thankfully not a snake in sight!). We were in room 5015 from our 2nd night, which was ideally located near the lobby and beach. This room also had a powerful a/c unit unlike 6224. The room was nicely furnished, although nothing special, I wouldn't call it a suite. The maid & mini-bar service was excellent. The beach was a little disappointing compared to other Caribean & Indian ocean islands we've visited - sea very choppy. There is however a man made protected lagoon in-front of the Akumal area with calm waters & no weed. The Coba & Tulum beach areas were very poor. We found 99% of the staff to be extremely efficient & friendly. I generally tipped every other round, but still found the service as good when not. Only exception was the driver of one of the 'Privilige' carts who rudely refused to take us back to our room when coming out the Dolce Vita resturant with my 6yo asleep in my arms (he was sat around doing nothing). Only a small thing, but IMO this makes the difference between a good 4* & the 5* this hotel aspires to. The food was magnificent. We booked our a la cartes on arrival using the app. The first week we could only get 3 reservations (& not ideal times), but the 2nd week we got prime time slots every night in all the most popular restaurants. I won't go into detail, but the service & food ranged from good to outstanding. Even the gourmet a la cartes were very child friendly, never made to feel self conscious with children & there was a standard kids menu in all. Booking is easy - download the app before you arrive, then book as soon as you check in (the app automatically connects to the resort wide premium Wifi, so you don't need to be in the free Wifi lobby area to do this). Only disappointment food wise was ice cream for the kids. Even in cheaper resorts we've been to, there have been fridges by every pool bar for the kids to help themselves - here you could only get it at restricted times all the way from either the buffet or 24hr snack bar (where the server was rude if you asked for it before noon or after 5pm!). Drinks were good, with a wide range of international brand spirits. House wine an acquired taste though (we bought wine in the a la cartes)! Good waiter service by pool & Sian Khan beach area. We didn't watch any of the evening shows, as my 6yo never really got into the Mexican time zone & was in bed by 9:30pm, but they looked good from a distance. The Tuesday kids show at Hacienda was good. The Bahia Scouts kids club was superb. My kids (particularly Millie) loved Julia. They wanted to go most days, which allowed us some peace & quiet & the chance to explore the adults only Sian Khan section. A couple of evening sessions a week (cinema night, chocolate party etc) would have however been nice to allow Adults a night out on their own - this is the norm at Med resorts. The ambiance by the pool was interesting. Not all families & loved up couples as you might expect, rather quite lively at times, with some large wedding groups taking over. Even by the 'quiet' pool, it got fairly rowdy on a few days - most notaby when a large Brummie (UK) wedding party turned up & 'treated' the whole pool to an impromptu top of their voices Karoke session for several hours. All fairly harmless, but also some loud swearing in front of children. I generally prefer a lively pool (indeed found Sian Khan area too sedate), but not this loud! The main construction at the south end of the resort was still on hold, although some annoying maintenance going on, most notably drilling away at the poolside showers most days & work on 24hr snack bar. Butler - didn't see him during our stay. The one time we did ask for his help (to amend a restaurant reservation), he couldn't help. Guest Services - useless. I'd emailed in advance requesting a room location (not that specific, listed 8 blocks). This was clearly not read as I received a generic response telling me that SV rooms are extra (hadn't asked for one) & to book restuarants on arrival (hadn't asked to pre-book any). On arrival, I was allocated a room about as far away from the blocks I'd requested as possible. I had to 'shake the hand' of the check in clerk to arrange a move for the following day. I also asked them if I could move just 1 of the 10 a la carte bookings I'd made on arrival by 1 hour so that I could take in the kids Hacienda show - they flatly refused - again if this hotel wants to be genuine 5* they need to take guests requests more seriously. We went out to Xel-Ha - booked tickets in advance & took a taxi (200 peso each way), worked out really well. Also took the hotel snorkelling trip to Akumal beach to swim with Turtles - very good, but a choppy trip over. Overall we found this to be a really good hotel & would definitely consider returning.More
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