This huge hotel is pulled up next to its own private beach area. It comes with a great pool scene, three à la carte restaurants and an 18-hole golf course nearby.
The hotel is one of three in a super-sized complex. Golf buggies whisk guests to the countless restaurants and bars. Speaking of golf, you’ll have free access to the Riviera Maya Golf Club, a couple of minutes’ drive away. Plus, it’s 35 minutes to the shops of Playa del Carmen.
This Mayan-inspired place is part of the luxe Don Pablo collection, so junior suites come as standard. Expect butler service, an indulgent pillow menu and a mini-fridge for kids, stocked with juices and milkshakes. Book an Oceanfront Suite for striking sea views.
TripAdvisor Traveller Rating
Based On 6407 reviews
- Official Rating
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
If you stay at this hotel between the 1st of November 2015 and the 31st of October 2016, you'll get a special discount of 50% on public rates at the Rivera Maya Golf Course. Rates include green fee with golf cart, golf club custody, mineral water and soft drinks and 20 golf balls for practice.
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board buffet meals. Unlimited dining in the à la carte restaurants, reservations must be made on arrival. Snacks, afternoon cakes and ice-cream.
24-hour All Inclusive. Unlimited local alcoholic and non-alcoholic beverages including beer, wine, spirits, cocktails and soft drinks, until 23.00 or until 02.00 in La Rancherita disco. International premium drinks will be available in all bars.
Sports and Activities
All are included except where indicated.
Facilities► View all
2 outdoor pools
You've got two large pools at the Akumal, one of which is an activity pool. The poolside here comes with luxury hammocks and waiter service offering premium drinks, like juices, cocktails and international drinks
This place has its own hotel-run kids' clubs providing hours of fun for your little ones, with different activities planned every day. Suitable for children aged 4 to 12.
Dolce Vita Italian à la carte restaurant
This restaurant offers traditional Italian dishes. You'll get unlimited meals here, but you'll need to reserve a table when you arrive at the hotel. This place comes with a dress code, it's sleeves and full-length trousers for gentlemen. Highchairs are available.
Rooms ► View all
Double room sleeps up to three adults and one child or two adults and two children, with one king-size, twin or two double beds. This room comes with a ceiling fan, TV, iron and board on request, coffee facilities, alarm clock and a minibar restocked every other day with beer, water and soft drinks.
Junior suite sleeps up to four - can be sold as a single. With ceiling fan, TV, iron and board on request, alarm clock and the minibar is restocked every other day with beer, water and soft drinks.
TripAdvisor Traveller Reviews Show more reviews »
Dreams come true at Luxury Bahia Principe Akumal Don Pablo Collection
We just returned from a two week break in Mexico and Iâm already dreaming of my next trip back. Attention to detail is beyond anything I have yet experienced. My family had the best time and if I could, I would be back for my break this August; thatâs how much we loved this place. I want to thank all the staff for treating us like family and making us feel like Royalty. Donât listen to any negative reviews as I saw with my own eyes how guests freak out and complain about the stupidest things. Unless you are âKeeping up with the Kardashianâsâ The Don Pablo Collection has got you covered. I will fill you all in later on some ridiculous childish rants I witnessed. Air Transat- It was my first time flying with them and they get a solid A. I really liked the inflight entertainment and was happy to enjoy my own personal movies, t.v. shows and games. Bring your own headset or you will get dinged for eight dollars for a pair. The Mexican airport was pretty crazy full with travellers all trying to get out to the buses at the same time. The bus ride was 90 minutes and I was in that happy place, vacation mode. The resort is one of four hotels, Sian Khan (Adults only and in the Jungle.) Tulum, Coba and Akumal. Whatâs great about where you are staying is that with your green band you have access to all the other resorts. Nice perk indeed when it came to entertainment and dining options. The resort is grand and the lobby just spectacular. Check in was smooth and I was put in block 47 that was right on the beach. Our Butler took care of our luggage, diner reservations and quite honestly anything we needed on our stay. Mishel really went out of his way to make sure my family was taken care of. Thanks to Flor and Daniel for also covering when Mishel was not working. Room had all the comforts you could expect. The bed was very comfortable and the Bathroom was clean and fully stalked. The bar fridge was full along with chocolates and chips, my kid thought this was fantastic. Our balcony opened out onto the beach and there was something magical about the view. Maid service- we had a hiccup on our first full day. Our maid came to our room late afternoon as we were getting ready for lunch. I told her to come back in 15 mins and she never did. I spoke with the front desk in the evening to ask for the maid to clean the room. Still no one came. I spoke with our Butler Mishel who was able to get the room taken care of even though it was after hours and the maids had gone home. We never had the problem again and our room was spotless every day after. Also Mishel came to the room around 6pm to see if we needed anything almost every day. Excellent service. Food-The main buffet was just incredible and the choices almost too many. The food was hot and fresh and the staff worked constantly to keep it that way. Fransisco the Beverage and Food Manager- this guy is amazing! He greeted my family and took us to what became our usual table. Checked with us to make sure everything was good and his service was outstanding. I would see him at breakfast and working in the evening also. I canât thank him enough for all did. A special thank you to chef Demroy who went out of his way to make special dishes for my sister who has allergies and special treats for my family. Five star food!!! Special mention to my Carlos also. He also took care of us and went that extra mile. Tequila Restaurant thanks to Edilberto Pech who attended to my family and the flank steak was the best. The Beach did the trick for my family the water was clear and the sand well sandy ;) If I ever complained about my work I felt bad after seeing the staff trying to rake the seaweed up and off the beach. Thatâs a never ending job. I heard that they had a tractor but it broke and is not fixed yet. The seaweed varied each day but we are lucky it seems our section faired best. You will see lots of fish and I do enjoy the beach opposed to the pool. No need for water shoes only a few parts have rocks and you can see them. I enjoyed the snorkelling with my daughter and we saw a large sting ray, crabs, and star fish. The pools- large and plentiful and we choose to stay mostly at the quiet pool. No problem getting chairs for the day. I will say this and I hope management listens. Having one Bartender for a pool bar is not sufficient. Argenis who worked non-stop was making drinks and washing the glasses. I counted at one time 30 people at the bar and this guy was doing his best to keep up. Travellers where getting frustrated as there was no line and people had to wait. You need three bartenders working and at least three blenders. I have read this on here before and it seems to be an issue that has not been resolved. There is another bar with two guys working one taking care of the guests in a line and the other attending to the order for the waitress walking around getting drinks. I stood in line for 20 minutes to get a drink. Again not the staffâs fault there was a lot of people. So time to add some support for these guys and keep the drinks flowing quickly. Entertainment-I have to say I did a lot of relaxing on this trip and caught a few of the shows at night time. A must see is Sebastian Magic show. This guy is first class and pays tribute to classic magic. I canât imagine working under the heat of the lights but he did a great job and is worth seeing even in the Coba Theater that does not have any AC. Thanks Sebastian you made my families trip more magical. I donât know if Michael Jackson was sick or something but he did not have the energy that night. You know this is true when your kids are saying Michael seemed tired. Entertainment staff-What a great group, and when we did join in, always fun. Thanks to Sergio, Jesus, Andrea, and Israel. Bring bug spray for the night time, the little invisible assassins, man did it feel good to take a mosquito out. If only the hotel could pick its guests as more than a few where rude and well for and show a lack of class. So the Buffet for lunch would see its fair share of guests in wet bathing suits straight from the pool or beach. This drove me nuts! I and my family sat in more than one wet chair for lunch and dinner and people did not seem to care. There are clear signs saying no wet clothes and yet it happened every day. I just shook my head. I also saw on more than one occasion guests being very rude to the staff. One lady freaked out getting her beach towels. It was simple I told her just go to the lobby and they will give you a slip for towels as they ran out of cards and I just did this. Her reaction was unreal and I quote. âThis is the worst place ever.â âI canât get towels Iâm never coming back here!â I also saw a guest just yelling and I mean going âJerry Springerâ on the front desk staff. I truly enjoyed my time here and if my Visa lets me, I plan to be back next summer. Youâre going to have an awesome time. Thanks to all the staff and management that made my trip a dream come true.More
Michael A, Canada
We went to the akumal hotel for a 2 week honeymoon in August 2014. It was our first time flying the Dreamliner and travelling to Mexico. The flight was great - even better now as the drinks are unlimited so I have read. Upon arrival we were checked in quickly and easily and also received a cocktail or lemonade. When we went we could use any facilities in the tulum and coba areas as well. This has changed now and if you book coba or tulum you can only use those two facilities not the akumal facilities which in my opinion is silly. The hotel is grand and the grounds are well maintained. Pools were great and beach was fab. Snorkelling was excellent. Drinks were good but as always it's easy to get bored of them. I personally found the food nice but it could have done with being hotter. The fresh good they make for you was great. No bad stomachs. Service at breakfast was sometimes slow to pick up but you are on holiday just chill out. The rooms were decent but seemed dated, we never had any issues but a couple we were over there with did have issues with with the air con not working. Overall a great experience - I would not suggest it is a 5 star however. We are going back as a group to the akumal next year and are counting down the months now!! More
Manage your expectations and you shall receive excellence!
I dreaded over reviews for few weeks before departing for Mexico, just to realize that your experience will hugely depend on who you are rather than exclusively what resort has to offer to you. With that being said, I have to disclose that we were not high maintenance couple, and we could have been fine with half of what we have received at Luxury Bahia Principe Akumal. Our CHECK IN procedure was smooth. We arrived in the morning and had to leave our stuff in front of the entrance until 3pm to check in. However, that did not stop us from changing and enjoying pool, beach and food in between. We came back around 2:35pm and inquired about our room. Friendly staff member at the front desk told us that everything is ready in our room but minibar. We decided to take our room and we were checked in in less than a minute. We stayed in BUILDING 50 (ROOM 5021-3rd floor). Building was centrally located next to the entrance to the lobby of the resort. We did not have "the view" nor we cared about it. Room was nice, with granite floors, king bed, sofa, small breakfast table, tv with number of channels, minibar that was replenished daily, nice lighting, and balcony that we never used for anything else but to dry our clothes. We spent very little time in the room during the day, usually just to change before going to the lunch, and at night when we would go to sleep right away. So, I guess our room served our needs exceptionally well. BATHROOM was nice with jetted tub, that we used once. It was replenished daily with shampoo, and body gel. It served it's purpose excellently during our stay. One more thing that was nice, was that staff would bring a large bottle of water every day regardless if you used one from the day before. At the end we had 5-6 bottles of water in the room. Since we were not too picky I would say that our FOOD was excellent. We mainly utilized buffet at the lobby building. Buffet had a wide variety of foods available from sushi, salads, all sorts of fish, and many more to vegetarian options, and sugar free desserts. We did have 5 reservations for fancier dinners out of which we utilized 3. Food was good but nothing that would "wow" us or justify inconvenience of having to go to the dinner at set time per your reservation. 24h snack bar was a great addition, for a late night snack or quick burger. They had great ice cream at the snack bar. POOLS were located all over the resort. We used it only once for about 5 minutes, the rest of the time we opted out for the beach. Water in the pool was just too hot for our liking. Other people seem to have fun in the pools, especially around pool bars. BEACH, was nice. In comparison to some other locations throughout the world that I have traveled to I would say it is below average. The depth of water in the area where you are allowed to swim hardly reaches waistline. Outside of that area is protected coral reef where you are not allowed to swim (although everyone does it). It is great for snorkeling as you are able to see great diversity of fish and some very nice underwater scenery. Water and beach at this time of the year is full of seaweed and staff is struggling to remove it. Drinks are served via two beach bars that have a great variety of drinks available. If you don't feel like walking to the beach bar, bar staff is walking the beach all the time and offering drinks. One annoying thing is that people leave their towels on beach beds, consequently reserving them early in the morning although they don't show up until late morning. One thing that was absolute positive was SERVICE, everyone was courteous and nice. We did not have many inquires but those that we did have were answered quickly. Our room was cleaned on a daily basis, and to our satisfaction. Our EXCURSION to Chichen Itza and swimming in the Cenotes was a great experience. We highly recommend it. One catch if you are traveling through Apple Vacations. Do not book trips via website. Wait and book them at the location. Even then ask as many questions as possible. Our trip cost us $89 per person. Other people on our bus paid $119 per person. Only difference was that they guaranteed them a bus with restroom, to us they guaranteed van with air conditioning. At the end we all went with the bus, resulting in us receiving same exact service at much more affordable rate. Overall our experience was great, and we would recommend this resort to everyone. We will be back!More
Good time except for Privilege Club people
Nice place. You will have a good vacation if you don't waste vacation time with the Privilege Club people. They lye. They will call and wake you up with promises. I'm back home and still am without the promised bottle of tequilla. Thanks for that Gabrellea. My fault cause I should of known better. Also watch out for the unattended children at the buffets. Sort of unhealthy stuff going on. Not the resorts fault. Don't ride the ford trolley back cart. You will be asphyxiated. That is there fault. Beautiful place to relax except for the above. Other stuff happens at all results and isn't worth a warning. Too big of a place for me. Will go smaller next time. Victor at the pool was sooooo nice. More
recently visited the akumel hotel for two weeks all I can say was superb I have visited a lot off country's over the world stayed in some nice hotels but none off them will beat the akumel from when we first arrived we were treated so we'll all the staff were lovely couldn't do enough for you the hole complex was spotless our room we stayed in was was really close to the lobby so not far to walk the maids do a brilliant job the rooms are cleaned every day to a high standard the guys that drive the buggys always stop if they see you walking to ask were you are going they can't do enough for you either everywhere you go there is somebody cleaning the pool area is very clean as well the bar staff at the pool bar are very nice always have a smile for you the buffet restaurant food is superb as well as all the alcarte restaurant through out the complex definitely be back next year we E the restaurant is very clean as well the pool the More
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