Grand Bahia Principe Akumal Resort

This huge hotel is set by a long stretch of beach with a golf course in striking distance. Plus, it comes with a great pool scene.

This is one of 3 hotels in a super-sized complex. Inside the tropical grounds there are 2 pools and 3 à la carte restaurants with little shuttle buses to help you get around.

Minibuses leave from outside and it’s 5 minutes to a 1.5-kilometre white-sand beach. Or it’s 30 minutes further to the centre of Playa del Carmen, with high street shopping and authentic Mexican restaurants.

TripAdvisor rating

Based on 5168 reviews

  • Official Rating
  • 112Buildings
  • 3Floors
  • 2568Rooms

All Inclusive - Here's what you get

Food

24-hour All Inclusive. Full Board buffet meals. Three visits a week to the à la carte restaurants, 4 visits if you book a Golden Club junior suite. Snacks, afternoon cakes and ice-cream. Unlimited à la carte meals from November 2014.

Drink

24-hour All Inclusive. Unlimited local alcoholic and non-alcoholic beverages including beer, wine, spirits, cocktails and soft drinks, until 23.00 or until 02.00 in La Rancherita disco. From November 2014, international premium drinks will be available in all bars.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

2 outdoor pools

There are 2 main pools at the Akumal, one of which is an activity pool. From November 2014 there will be poolside waiter service and luxury hammocks.

Hotel-run kids' club

This place has its own hotel-run kids' clubs providing hours of fun for your little ones, with different activities planned every day. Suitable for children aged 4 to 12.

Dolce Vita Italian à la carte restaurant

This restaurant offers traditional Italian specialities. Included in your All Inclusive package you get 3 à la carte evening meals. This place comes with a dress code, it's sleeves and long trousers for gentlemen. Reservation required. Highchairs are available.

Rooms ► View all

double room

Double room sleeps up to 3 adults or 2 adults and 2 children, with 1 king-size, twin or 2 double beds. This room comes with a ceiling fan, TV, iron and board on request, coffee facilities, alarm clock and a minibar restocked every other day with beer, water and soft drinks.

double room

Double room sleeps up to 3 adults or 2 adults and 2 children, with 1 king-size, twin or 2 double beds - can be sold as a single. This room comes with a ceiling fan, TV, iron and board on request, coffee facilities, alarm clock and a minibar restocked every other day with beer, water and soft drinks.

TripAdvisor Reviews Show more reviews »

Poor service and felt you chase small issues

What a start to our 30th wedding anniversary. Hotel location/staff/food all fabulous. But when it comes to service its very poor, your quicker getting your own drinks. Back to our arrival. . We had book Golden room and when arrived shuttled off to Golden reception to be taken back to main lobby as our room was next to that and not in Golden area of the complex. On way back we see our cases still sitting outside thinking they'll make there way to us. But no, we had to go chasing our cases which were taken to a room in the Golden area. Another little thing was our door cards weren't active so we had to go to main lobby to reactivate. After 14 hours you don't need this. One thing I don't grasp is one packet of chips in a fridge between 2 people. Golden rooms are just the same as everyother room with small things added but not needed. We've had to chase the staff for bathrobes and slippers and towels, we've also had to get a light fixed and the tv in room 4915 ain very good. The staff work exceptionally hard but service is poor. One bar person and one waiter doesn't work and the management should come out see what is happening. . Overall hotel and staff are fantastic. But you let it down with lots of little things and it just so happens to be me on my special anniversary that feels let down.. Mr JohnstoneMore

jimmy072, Nottingham, United Kingdom

Great Holiday, Great hotel, Great staff

Wh have just returned from a 2 week stay at this hotel, and i have to say it was One of the best holidays we have had! On arrival our check in was swift and we were soon taken to our room along with our suitcase on a golf buggy. Our room was lovely, spacious with a large four poster bed, small settee, table and chairs and a balcony ( not overlooked ) which also had a table and chairs. The paintwork was a little tired ( not dirty ) but to be fair they were renovating all of the blocks at a very quick pace while we were there. This was being done very quietly and efficiently and didn’t affect us in the slightest. I wouldn’t be surprised if our block ( 54 ) has been done by the end of the week. The bed was very comfortable and the pillows were much better than most hotel pillows, we slept very well which is unusual when were away from home. The bathroom was very nice with a good shower and whirlpool bath and a hairdryer. There was a small fridge which was stocked daily with water, beer and soft drinks. Coffee making facilities were also replenished every day, no tea, milk or kettle though, but we always carry a small travel kettle anyway. The air conditioning was also very good, as long as you make sure your balcony door is closed properly, as there is a switch on the door which makes it work. The room was serviced every day, and towels and sheets were also changed daily, our maid was lovely and made lovely decorations each day from the clean towels, they must teach them this as some of them were works of art! The only whinge we had was paying for a safe ( £40 or 700 pesos for 2 weeks ) we have never had to do this at an all inclusive before, and it just seems a little stingy. The gardens are immaculately groomed and all communal areas are kept spotless at all times, we never saw any litter at all, and they even clear up the seaweed off the beach every morning. There is loads of wildlife around, coaties, raccoons,eagles, pelicans and of course Iguanas, they’re all fairly tame and can be fed by hand.they are a bit of a nuisance in the snack bars though, as they’re certainly not shy of humans if theres food about. There are three hotels in total, all connected by little buses that run between them very regularly. we stayed at Akumal, which is probably the smaller of the three and has its own beach. In our opinion Akumal is the best, because of its close proximity to the beach and its lovely lobby and outside bar seating area in the evenings. The hotel staff on every level from gardeners to managers were always helpful and smiling and would always greet you with a cheery “Hola” which was very refreshing after some of the places we have stayed at in other countries. The food was also very good in general. The buffet area was large and varied, every type of food you could think of. We heard people complaining that there wasn’t any variety, but to be honest we assumed that these were the people who piled a bit of everything on their plates and then attempted the difficult task of balancing it all the way back to their table, and then proceeded to leave half of it. Our plan was to actually aim to build a “meal” rather than picking at everything and it worked for us. our only moan would be that some of the food was only luke warm and the plates were cold. The a la carte restaurants that we visited were very good, especially Don Pablo and El Pescador. You are only allowed 6 bookings for a la carte and i suggest you book them on the first day to avoid disappointment. Our favourite was El pescador which we were lucky enough to get to on more than one occasion, the manager Manuel and our waiter Ivan were amazing and really made our dining experiences rather special. We spoke to other people who had visited some restaurants and to be fair it seems some can be a little hit and miss, our experience at the brazilian wasn’t the best, but almost every one we spoke to had raved about it, maybe it was just a bad night when we went. Most of the meals we eat at these places were of a very high quality and the service was exceptional, we found a tip was very much appreciated. drinks are everywhere you go, from beach bars to pool bars and so on, most are top shelf but occasionally you get a substitute, no problem to us as we put mixers in them anyway. waitresses are keen to look after you when you sit in the bars of an evening, we found a 20 peso tip every now and then kept them coming back to check on you, they work very hard and deserve all the tips they get in our opinion. The pool areas are large and very nice, but we are beach people and didn’t sit by the pool so I can’t tell you anymore than that. The beach is fantastic, crystal clear blue sea and white sand, there are buffers in the sea to stop the waves so its very calm and safe.its also very warm. There are 2 beach bars within a 100 metres, so no problem getting drinks. we never had a problem getting sun beds, but if you need shade you probably need to be at the beach by 9:30. Towels are supplied and can be changed as many times a day as you like. the major moan that we heard, and this is nothing to do with the hotel, was about the mosquitoes. there were millions of them and some people were getting eaten alive. the hotel pumped some sort of white smoke out of a quad as it drove around the complex most evenings, but this didn’t stop the little devils. We use a product called “ repel 100 “ which we have found to be very effective, and we didn’t get bitten too badly, but there were some poor souls there that looked like they had chicken pox!! One little tip.... Take pesos rather than dollars, if you take dollars you lose out on the exchange rate. if you need to draw cash while you are there, go to the Hacienda ( shopping area ) which is on site and the bus will take you there. The cash machine there is the only one that gives you pesos. To sum up... this really was a great experience for us, and the management and staff of this hotel should be commended on their hard work in keeping the place so clean, and functioning so smoothly. Im not sure if we will return as we like to try different places, but we certainly wouldn’t hesitate to recommend it to anyone.More

mick r, Birmingham, United Kingdom

Another great holiday

This was our 6th time to Bahia Principe Mexico we love Akumal,however all the resorts are very good. We have seen Several changes over the years and this year the service had improved especially the speed of service on the bars. The staff are all so friendly and nothing was too much trouble. The hotel is excellent value for money and I will go back to this resort and also other locations in the Bahia Principe group. You will always find a superior Hotel but it will cost you a lot more than you pay at the Bahia resorts. The staff work very hard especially when they have to listen to many rude customers,all the years I have visited bahia resorts in several countries We have always had a brilliant holiday. We go on holiday to have fun not be a critic or mystery shopper. I would like to thank all the staff for another brilliant holiday and we will see you soon.More

Lesley080413, Worcester, United Kingdom

Food, Sun, Entertainment and friendly staff

I arrived at this place after travelling for over 18 hours. At the reception, the staff handled my booking in rapidly and within a short time I arrived at my room followed by my case. I had to pay 700 Pesos for a safe key which was showed an element of stinginess. I was aware that this hotel was on a large complex with its sister hotels the Tulum and the Coba. My room consisted of a Queen size Bed and a jucuzi bath. A free train service is provided for the customers. Throughout my stay the towels were changed regularly and the room was serviced 2 times per day. My balcony was small but the nature of the holiday left very little time for its use. The fridge was replenished with chocolate, beer and soft drinks on a daily basis. This hotel has 3 large pools all serviced with bars and towels. Of the three hotels the Coba is not on the seafront however occupants can use the beach area at the front of the Akumal. The main restaurant is a buffet type restaurant. The food included Sushi, fried crab, squid, beef, Mexican food. Infact there was something there for everyone.There are several gourmet restaurants on site, including Mexican, Brazillian, Italian and Japanese. The sandy beach area provided several loungers and had a direct access to the sea. The water was clean with fish around ones feet. Waves were restricted by large concrete blocks providing a safe haven. The grounds to the hotel are well looked after by the staff. Wildlife can be seen wandering around and are fed by the holiday makers. Everynight there is free entertainment in one of the hotels. This included "Michael Jackson and a circus act". As a negative the 24 hour bar is situated away from the main building. After a night out the bar shuts at 11.30hrs. This meant moving to another building and thus killing all conversation and friendships. The food within the 24hrs was not of the standard I expected in the early hours. Some of the bars served "labelled" drinks and the difference in taste compared with the local drinks was evident. Lighting within the room is poor and a quiet night reading in the room was difficult. Wifi is provided in the Lobby. 60 minutes logging on is available in the lobby but this kept dropping out. Once logged in one has to use the hour continously. Considering the price of the hotel wifi should be free. There is a wifi package that can be purchased. A visit to Chichen Itza is a must. The staff in this place from the top to the bottom should be complimented. Whilst I believe that a Manager should delegate, however it is good to see the restaurant manager escorting customers to their table and clearing tables. I was made very welcomed at this hotel and I will be back.More

Cubicsnot, Birmingham, United Kingdom

First Visit To Mexico - WONDERFUL!

We visited the Grand Bahia Principe Akumal from 30th August to 13th September. There aren't enough superlatives to describe this wonderful place. We had the best holiday ever! My husband and I were there to celebrate our 25th anniversary and my sister and brother in law were there to celebrate their 30th anniversary and we did so in style. They had been to this hotel before and were worried they'd hyped it up too much to us and perhaps we wouldn't enjoy it - WRONG! we had a ball. Our holiday started on the Dreamliner where we travelled Premium - the flight was out of this world. We were looked after so well. The legroom was amazing, the seats we soooo comfortable and the food and drinks were delicious. We were greeted with a glass of champagne as we arrived at our seats. This made a great start to our Mexican adventure :) My brother in law had been in touch with the hotel prior to our arrival and requested the block they had in the Golden area they had stayed in on their last visit and we got exactly that Room Our room was fabulous. The bed was a huge four poster bed with different towel art every day. The room was kept clean every day and our mini bar was replenished daily. There were lovely toiletries in the bathroom complete with robes and slippers. Pool/Beach We are early risers at home and that doesn't change on holiday so we had no problem getting our favourite sunbeds by the pool. This area was kept so clean and the pool was a godsend in the intense heat although we even ventured into the pool during a thunder storm! The friendly iguanas reminded you of the environment you were in. The beach was a stroll away and although a little stony it was lovely to go for a swim and see the fish. There were men daily cleaning the seaweed from the beach - what a relentless job they had! Food The selection and quality of the food in the restaurant was second to none. I defy anyone to say there wasn't anything they could choose to eat and the displays were beautifully creative. The waiters took great care of you and were exceptionally friendly - big shout out to Manuel who took great care of us and gave us a weather update every day! We also ate at the Tequila, La Grand Tortuga, Oasis and Mikado speciality restaurants. We had a show table at the Mikado and it was a sight to behold. The food at all four restaurants was first class. Bar The bars stocked all premium brands much to the delight of my husband and brother in law whilst my sister and I enjoyed our cocktails especially Pina Colada, Strawberry Daiquiri and Miami Vice ( a mix of both you have to try ) All the staff were so friendly and happy and smiling, especially Martha and Leticia. They worked tirelessly and always greeted you with a huge smile. Transport The little trains which took you about the complex and to the other 2 hotels were the highlight of my holiday - they were great and you never had to wait long on any, The drivers were really friendly and accommodating. All in all we had a dream holiday and came home with the most wonderful memories. Thanks to all the staff for making this happen and more importantly thank you to my wonderful sister, Fiona Billingham, and wonderful brother in law, Alan Billingham for making this happen.I would advise anyone to go to this hotel - I promise you you won't be disappointed!More

TheAccidents, Airdrie, United Kingdom

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