This huge hotel is pulled up next to its own private beach area. It comes with a great pool scene, three à la carte restaurants and an 18-hole golf course nearby.
The hotel is one of three in a super-sized complex. Golf buggies whisk guests to the countless restaurants and bars. Speaking of golf, you’ll have free access to the Riviera Maya Golf Club, a couple of minutes’ drive away. Plus, it’s 35 minutes to the shops of Playa del Carmen.
This Mayan-inspired place is part of the luxe Don Pablo collection, so junior suites come as standard. Expect butler service, an indulgent pillow menu and a mini-fridge for kids, stocked with juices and milkshakes. Book an Oceanfront Suite for striking sea views.
TripAdvisor Traveller Rating
Based On 6063 reviews
- Official Rating
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
If you stay at this hotel between the 1st of November 2015 and the 31st of October 2016, you'll get a special discount of 50% on public rates at the Rivera Maya Golf Course. Rates include green fee with golf cart, golf club custody, mineral water and soft drinks and 20 golf balls for practice.
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board buffet meals. Unlimited dining in the à la carte restaurants, reservations must be made on arrival. Snacks, afternoon cakes and ice-cream.
24-hour All Inclusive. Unlimited local alcoholic and non-alcoholic beverages including beer, wine, spirits, cocktails and soft drinks, until 23.00 or until 02.00 in La Rancherita disco. International premium drinks will be available in all bars.
Sports and Activities
All are included except where indicated.
Facilities► View all
2 outdoor pools
You've got two large pools at the Akumal, one of which is an activity pool. The poolside here comes with luxury hammocks and waiter service offering premium drinks, like juices, cocktails and international drinks
This place has its own hotel-run kids' clubs providing hours of fun for your little ones, with different activities planned every day. Suitable for children aged 4 to 12.
Dolce Vita Italian à la carte restaurant
This restaurant offers traditional Italian dishes. You'll get unlimited meals here, but you'll need to reserve a table when you arrive at the hotel. This place comes with a dress code, it's sleeves and full-length trousers for gentlemen. Highchairs are available.
Rooms ► View all
Double room sleeps up to three adults and one child or two adults and two children, with one king-size, twin or two double beds. This room comes with a ceiling fan, TV, iron and board on request, coffee facilities, alarm clock and a minibar restocked every other day with beer, water and soft drinks.
Junior suite sleeps up to four - can be sold as a single. With ceiling fan, TV, iron and board on request, alarm clock and the minibar is restocked every other day with beer, water and soft drinks.
TripAdvisor Traveller Reviews Show more reviews »
I love this resort.
This our third time to the Gran Bahia Akumal and it just gets better every time. The service has always been good, but the personal touches are even better, and so is the food. We had unlimited a la cartes and didn't have a meal that was less than delicious, and some were flat out high-end gourmet. Everything was clean and in tip-top shape, and we had yet another wonderful holiday. My ONLY complaint was the wifi: make it accessible everywhere and don't charge (if you want to keep up with your competitors, that is). Thanks to everyone at the Akumal. We can't wait to come back!More
Roxanne H, Camrose, Alberta, Canada
This resort had the best buffet in the whole complex. There were 2 omelette stations in the morning instead of just 1, and the number of food items was so much higher here than at the other buffets like Sian Ka'an. The desserts here were the best! This buffet also had air conditioning and a self serve pop machine. It's also right by the beach. We loved it! More
A decent all inclusive experience from Grand Bahia
I'll start off by saying this is one resort attached to a massive Gran Bahia resort, depending on which one you stay at, your write band may or may not allow you to go to the other resorts. I've stay at this "complex" 6 times now, while not the absolute best I've stayed at, it is the best for the money you spend depending on the time of year and deal you get. I've been to Mexico many times, and have lately stayed here because I enjoy the overall experience of the size, food, beach, amenities, service, etc. The first time I even stayed here was around 2012 and stayed at the resort they certified as Don Paulo which was the sian kaan. The Akumal resort finished its upgrades last november 2014 (I was at the Grand Bahia Tulum resort at that time), and stayed at Akumal this february - march. I can tell you most of the construction is over, the place is very nice, pretty nice (except for the seaweed, which they made every effort to rake up every morning, I actually felt sorry for the poor guy there was just SO much of it). The resort is Quiet though, much better for families and couples or people looking for a book reading vaca. If you stay hear but want your pool day to be a bit more party like, you should take the bus system over to the large Tulum pool (yes this place is SO big you need to bus it everywhere). The buffet was the easier better option for dinner most nights, slightly better than tulum and coba, more options to choose from. The a la carte brazilian carvery was pretty good. The room minibar is stocked better also, with mini bottles of the basics, i.e. 1 rum, 1 jack daniels, 1 vodka, 1 bag of chips, a few pops, a 3 large bottles of filtered water. Room service is also available till 11 or so unlike Tulum and Coba. As well, you room has pool towels, no need for cards and a digital safe included. the room service was very good, and kept the mini bar stocked every single day, which other places I have stayed almost never do. the resort bars do have a reasonable stock of "middle shelf" alcohol options "all-inclusive", but you will have to pay for top shelf options which can be billed to your room. As well, as I said earlier, this is now a Don Paulo resort, your wristband is considered "top tier", so you can go to any resort (including the golf resort Sian Ka'an), use virtually all the amenities and any resort, any pool, restaurant or bar you want to use (except clud diamond I believe, which I've never bothered to inquire about). My favourite part about this "complex" is the shared night time entertainment area known as "the Hacienda", which is a large Mexico styled complex and court yard with day time and night time shopping (including Tobacconist, and tequila, crafts,shirts, trinkets), really no need to leave the resort of you need to gift shop. As well, the Hacienda is one of the main entertainment areas for the larger Bahia experience. While each resort usually has a local evening show from 7-10 ish, the Hacienda usually has something going on also, i.e. a band, dancing, the sports bar with pool, tv's, latin dancing, etc. then around 1030 this all closes and the disco (which is also located right across from the sports bar in the Hacienda) opens till 2 am. Depending on the night of the week this place is packed with people from all of the bahia resorts (the Hacienda is shared by all the resorts). For me as I often travel alone, I often make new friends quickly here, and usually have a good "all nighter", closing down the disco then heading down to the beach 24 hour snack bar with a crowd, where you can get a reasonable selection of food cooked fresh, and also continue to drink till the sun comes up if you wish (be warned the more or less harmless raccoons will lull you into a trance with their cuteness, and they then quickly snatch food right off you plate! lol). In summary, I find the over all Bahia experience a something for everyone, single traveller, families, couples. And is a reasonable place to stay if you get a reasonable rate from your travel agent or booking website. This is why I have come back several times now.More
swk1000, Winnipeg, Canada
I,ve already wrote a review on this hotel, but as we where leaving they were doing a big makeover of the hotel. As already stated its a really lovely hotel but things are moving on and it's for the better. I've got a few photos which I hope will helpMore
dennis0191, Newcastle upon Tyne, United Kingdom
Honeymoon in Mexico- not quite Luxury yet!
This is the first time I have felt compelled to write a detailed review. My Husband and I chose this location for our Honeymoon as we wanted all-inclusive luxury and had always fancied Mexico. First and foremost, despite mentioning it was our honeymoon and our Thomson agency also making this clear in the paperwork, we didn't get any special treatment. We weren't expecting much (though the premier inn at Gatwick Airport still managed to give us a free bottle of wine!), however when we had heard other guests had received free champagne and chocolates in their room for celebrating birthdays etc, we were a bit disheartened. This also reflected in our room location, which was right at the back in block 79 on the ground floor (10-15 min walk to the lobby & main pools). Again, we heard people got moved to rooms with sea views etc for celebrations, but we got nothing. Lobby & services The lobby is breath-taking in design. Its wide and open with a lovely statue-fountain in the middle and calming twinkly music. The staff on the reception desk are friendly and helpful and check-in/out was straightforward. Most of the staff speak English well. The other services in the lobby include a silver shop (we didn't bother going in), a general shop (tequila, souvenirs etc, which is pricey but nice and cool!), all the holiday reps desk (The Thompson one is unfortunately the busiest and one day we had to wait 30 mins to see our rep!). There is also table drinks service, which is slow but quite nice if you're using the area to check your wifi (only the lobby had wifi on the resort and the Akumal is 24-hours, where the Tulum is only 1hour). The biggest criticism of the lobby area is the group trying to push the privilege club- worst than mosquito bites! They're situated by the buffet hall, which means avoiding them involved pretending to be dashing to the toilet or hoping they catch someone else first. From what others told us, they're effectively selling you something you shouldn't need in a resort that is all inclusive. Still they are VERY annoying to the point we were going to complain to reception, but it was too busy with check-ins when we were going to. There is also a small gym just below the lobby area which was good, but could do with expanding and a few more machines as it gets busy quickly! There are tram-cars that can take you around the resort which are very useful. There's actually a shortcut from Akumal to the Tulum if you ask the white ones to take you to Tulum (means not stopping at the Coba!). There was service to drive you to the room too, but we decided to walk most of the time to get a bit of exercise in! The entertainment was ok- for such a lovely auditorium I don't think it was used to it's full potential (ie. Continued to stay open after the shows or have more entertainment). We saw three shows, the only one worth seeing was the acrobatic/street dance act that got popular through Mexicos Got Talent. Watch out for people sat in front of you talking photos on their phones constantly. Food The main buffet in the Akumal is pretty good. Breakfast has a wide-range of food- more than you would ever need! You can have eggs made however you want, which I took advantage of most days. Tea and Coffee weren't great- the tea didn't quite taste right and the coffee was hit and miss to taste (we found the filter coffee in our rooms better or ordering cappuccinos). Lunch again was big in range, as was the evening buffet. The evening buffet sometimes has themes for food, such as Mexican, Chinese and then Canadian and American (food seems more catered for these nationalities than English/European). There's usually something to satisfy everyone though and the coconut icecream is a treat! For some reason towards the end of our holiday, there was queues for breakfast. On our penultimate day, we were at the front of the queue for over 40 mins, and saw people sneaking in behind the hostess to get in before us, which the staffs did nothing about when we complained. This was disappointing. We downloaded the app to book our a la carte meals- which the more advance you book the better the availability so do book ahead! Interestingly, to book on the app, you have to agree to a dress code, which not many people seem to follow! We felt overdressed in some places as a result, so check the dress code with reception if you are unsure. We went to 5 different places on the resort: Seafood (Akumal)- Lovely food, though ran out of scallops the night we went. The Tuna was amazing as was the buffet bar. Mexican (Tulum)- We were expecting something more authentic food-wise; but the service was atrocious, the food was bland and it was a disappointment. Don Pablo (Tulum)- Ok-ish food, a bit pretentious without the quality of service/food to meet the pretentiousness. This was the only place we saw someone tuned away for wearing shorts (but a wearing tatty tracksuit bottoms was acceptable!?) Brazilian (Tulum)- This was the best place we ate all holiday, with fantastic service from front of house, waiters and Mario the "meat-man". They were the only place on the whole resort who made the effort for our honeymoon, with rose petals and champagne on our table for arrival, plus a special Sambuca chocolate cake after we'd overdosed on meat. The cocktails were the best here too, I'd recommend this over every other restaurant, especially if you are a meat lover! Harlequin (Akumal)- We went to this one another guests recommendation and it was lovely. Nothing special, but good service (though our waiter seemed scared at first!) and pleasant food. We also used the snack bar occasionally on the resort. It's not really a snack bar, but more just another place to eat a selection of buffet food and doesn't have the kind of food you'd call a "snack" (ie. Crisps or sandwiches). We did find grabbing a slice of pizza en route back to our rooms a nice idea until our last day when a member of staff stopped us and told us we couldn't eat food outside the snack bar area. This would have been okay but we'd done it for the whole fortnight and seen other people walk away with food- in fact we saw some people eating burgers in the pool!! It was quite humiliating to be told to sit down to eat one slice of pizza in front of other guests- there was a real sense of double standards going on, which actually annoyed me. Pools & Beaches There are 3 pool areas on the Akumal resort, though you can use the pools in the other hotels if you want to. The nearest of these to us was 3 Jacuzzi-pools which was really nice when you wanted a bit of quiet time as it was at the back of the resort. There is a pool near the snack bar, which seemed to be the family/activity pool and was over populated at times- we never used this one. The main pool is split into two halves- one which is excellent for a morning swim around and has 3 more Jacuzzi-pools and then the swim-up bar. The swim up bar was a great novelty and the gentlemen who regularly runs the bar needs to be paid more because he works so hard! No problems getting deck chairs either. We enjoyed taking walks along the beach several times as well as a few days swimming and lounging. The beach gets busy in the middle area where the activities are, but the rest is beautiful and quiet and the staff make a huge effort the keep the seaweed clear. Although there are drinks bars there, the staff come round regularly to offer you drinks and the sea is beautiful. Rooms When we chose this holiday, one of the factors for our decision was the rooms we saw in the pictures and the description. I have to say, I was more impressed with our Premier Inn room in Gatwick airport. The room was quite dark, which although at first I complained about, kept the room cool at least,. Our fridge was not cold, and despite us ringing up 4-5 times when we got there for it to be checked out/replaced, nobody came. This meant requesting ice every night, which we'd call up for and usually wait an hour before someone actually showed up with it. We actually found it quicker to take out ice bucket back to the lobby and take the ice ourselves! Butler service (Ivan)- didn't really see the point of it. Nobody came besides the odd knock and the least convenient time. No turn-down service, which other guests got every day and nothing special to recognise our honeymoon. Because we were at the back, our room didn't get cleaned till late afternoon. The cleaners were always very polite though. Outside of the resort Hacienda- The corona bar shows English Football and has good service. The rest is nice and quiet during the day, but being so quiet you do get pounced on by bored staff! It needs a bit more "life" during the day I think. We only went one evening to watch the boxing fight and the atmosphere was amazing to watch with so many people there! (Hint- the Hacienda is only a 5 min walk from the Tulum lobby and quicker back too on the tram shortcut) Chitchen Itza Tour- Although not part of the resort itself, we did this tour through Thomson and it was amazing! Its super hot, so take factor 50+ and a hat because you will burn! We also visited and swam in a sinkhole which was one of the best experiences I have had! Xlomonoxio- (or "Tequilia boat" as my husband called it!) If you want something a bit more authentic Mexico, then I highly recommend this evening tour! The food , drink and music are brilliant and this is the only place where they provide you with bug spray for free. So much fun- though takes 90mins to get to. Playa De Carmen & 5th avenue- Not as exciting as made out, we felt hassled walking down the roads by all the shop staff selling exactly the same stuff as the next. I wanted to browse leisurely, but if you showed any interest you were pounced on. However the shops here are much cheaper than the hacienda. We also found a remote local grocery shop so buy all the snack food you're missing here because it's very cheap. Cancun Airport- Getting out of the Airport was a disorganised nightmare! Be prepared for the heat and lots of people accusing you of queue jumping when you haven't! Also watch out for all the local transport firms trying to take you away and find your coachlink outside! Getting back into the airport was actually much easier and we enjoyed shopping there as well as enjoying a TGI Fridays before our flight! Big tip: Bring more dollars than pesos, because everywhere is marked in dollars, and tips seem preferred in dollars too. Conclusion. I would come to this part of Mexico again and would recommend this resort. It didn't wow me for service and some standards, but the pools, beach and resort are pretty great. Still need to do more to earn the "luxury" tag for me and need to do something to make honeymooners (well any guest really) feel special!More
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