This huge hotel is pulled up next to its own private beach area. It comes with a great pool scene, three à la carte restaurants and an 18-hole golf course nearby.
The hotel is one of three in a super-sized complex. Golf buggies whisk guests to the countless restaurants and bars. Speaking of golf, you’ll have access to the Riviera Maya Golf Club*, a couple of minutes’ drive away. Plus, it’s 35 minutes to the shops of Playa del Carmen.
This Mayan-inspired place is part of the luxe Don Pablo collection, so junior suites come as standard. Expect butler service, an indulgent pillow menu and a mini-fridge for kids, stocked with juices and milkshakes. Book an Oceanfront Suite for striking sea views.
TripAdvisor Traveller Rating
Based On 6825 reviews
- Official Rating
Holidays with added luxury
- Stylish 4 and 5-star hotels
- Highly rated by you
- 20kg luggage allowance
- Kid-friendly Premier Families collection
- Long-haul Premier Luxury collection
If you stay at this hotel between the 1st of November 2015 and the 31st of October 2016, you'll get a special discount of 50% on public rates at the Rivera Maya Golf Course. Rates include green fee with golf cart, golf club custody, mineral water and soft drinks and 20 golf balls for practice.
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board buffet meals. Unlimited dining in the à la carte restaurants, reservations must be made on arrival. Snacks, afternoon cakes and ice-cream.
24-hour All Inclusive. Unlimited local alcoholic and non-alcoholic beverages including beer, wine, spirits, cocktails and soft drinks, until 23.00 or until 02.00 in La Rancherita disco. International premium drinks will be available in all bars.
Sports and Activities
All are included except where indicated.
Facilities► View all
2 outdoor pools
You've got two large pools at the Akumal, one of which is an activity pool. The poolside here comes with luxury hammocks and waiter service offering premium drinks, like juices, cocktails and international drinks
Riviera international buffet restaurant
This restaurant is open from 5.30pm to 10pm in the winter months. This place comes with a dress code, it's sleeves and long trousers for gentlemen. Reservation required. Highchairs are available.
This place has its own hotel-run kids' clubs providing hours of fun for your little ones, with different activities planned every day. Suitable for children aged 4 to 12.
Rooms ► View all
junior suite with balcony or terrace
These traditionally styled junior suites feature a lounge area, and a balcony or terrace for a bit of outside space. Features include air-conditioning and Wi-Fi. Plus you'll get bathrobes, slippers. These sleep 4 in a double bedroom with 1 king-size bed and 1 sofa-bed.
These traditionally styled junior suites feature a lounge area and a balcony or terrace with a partial sea view for a bit of outside space. There’s features like a hydromassage bathtub, audio dock and Wi-Fi. You’ll have a king-size bed plus 1 sofa bed for 1 child.
TripAdvisor Traveller Reviews Show more reviews »
6th time at Bahia Pricipe
This was our 6th visit to Bahia Principe. We used to always stay at the Coba section but decided to try Akumal this time as we did not want to be limited on where we could visit on the complex. We brought additional family with us this time (9 people total). Everyone loved it and we are now planning an annual trip with even more family. There really is something for everyone here. We stayed in the new building and just loved it. But it doesn't matter really which complex you stay in as all of the rooms are clean and very comfortable. All of the pools are amazing! Food is great with many options and something for everyone. Drinks are all delicious! I do have to say Don Pablo is our favorite ala carte (Although, all are good). I can not say enough about the great service, everyone is so eager to please and make your stay in paradise as enjoyable as they can. Mario Morano in guest services was just amazing. He was able to help us with any request we had and was so professional. He always followed up with us when he said he would. I can't say enough about this entire complex and highly recommend this hotel to anyone who is traveling to Mexico!More
MSMOM000, Shelby Township, Michigan
The Good, The Bad, and The Ugly
The Good The location is beautify, and the resort is beautiful as well. The resort is very large, and there are golf carts that can drive you from place to place if you're patient enough to wait for one. While you're walking around the resort, you can see lots of interesting wildlife, including species we had never seen before. There's something called a coati, which looks like a cross between a raccoon and an anteater. Really neat. The pools are clean and kept at a good temperature. There are plenty of lounge chairs available at the pool and beach. The rooms are large and kept clean. The staff at the kids club was fantastic, especially Gabriela. My kids had a fantastic week in large part to Gabriela and her co-workers at the kids club. The Bad The resort is an hour's drive from the Cancun airport, which is a long drive following a long flight. The resort is very large, and this causes some strains on their ability to give you services. Examples: The water pressure in the rooms is terrible, meaning your shower could be nothing but a trickle of water. Want hot water for your shower? Bummer, it's not going to happen. The main buffet restaurant makes you wait in line, sometimes for 20 minutes, before you get a table, something I have never seen at another resort. The a la carte restaurants had a big problem serving food that was a) hot and b) timely. I had main courses at more than one restaurant that was served not hot, not even warm, but actually room temperature. And sometimes these dinners dragged on for 2 hours simply because the kitchen couldn't get out the food quickly. The Ugly: I'm going to obsess about the bathrooms a little bit. The hotel asks that you don't flush toilet paper down the toilet, and instead throw it away in a little garbage basket next to the toilet. Because of this toilets back up regularly from bad people who flush toilet paper. It also means that the bathrooms by the pool and beach get pretty pungent by the end of the day. And now for the really ugly: the service at the buffet restaurants. When I sit down for breakfast, I want coffee. The main restaurant could keep you waiting for 20 minutes before you could find someone to bring you coffee. And once they give you coffee, they don't come back to see if you want refills. If your waiters can't serve coffee efficiently to a large crowd, then make the coffee self-service. If you're not making coffee available as self-service, then make sure you can serve coffee. This is important. I don't think this is the waiters' fault. It seemed to me like they were short-staffed and overworked, which points to a management issue. On the good side, I want to bring attention to Benjamin, who was an excellent waiter. He actually stopped by the table regularly to see if everything was okay, and if we wanted more drinks. If you have Benjamin, or someone like him, as a waiter, be sure to tip him well.More
Meredith H, Mountain View, California
Good but misses the target
Hotel Akumal (part of big 4 hotel complex) Overview The hotel is part of a 4 hotel complex (coba, tulum, akumal & sian khan (adults only) with the sian khan being away from the beach.You are shuttled around by carts which arrive every 15 mins.Having stayed at the don pablo in the dominican republic i have to say the service at the part we stayed at was......very poor,waiter service was the worst i have ever had, ended up getting our drinks ourselves.Its a shame as with a few tweaks could be really good....please see more details below. Cost of holiday for 2 weeks Â£1,000 each Room We got moved after a few nights air conditioning not working, rooms ok but you can hear everything in other rooms and i mean everything if you know what i mean, very noisy late at night with a few drink people shouting etc.5 out of 10 Drinks Even though they have a premium selection i felt like the drinks had been watered down or made weaker, not once did i get tipsy even though i had a drink most of the day......explain that....mmmmm BARS SHUT AT 11PM .4 out of 10 Service Very very poor at most bars hit or miss, shame as had high hopes but if you waited for a drink then you had a long wait.Service in restaurants a lot lot better. Bars 2 out of 10, A la cartes 7 out of 10 Pools Good pools but if like a quiet drink in pool bar then stay at sian khan as lots of kids even at pool bar, bit poor really A la cartes Arlequin - 10 out of 10 very good(have steak) Both Sian Khan Ala cartes good Mediterrean - rubbish 0 out of 10 Don pablo - 8 out of 10 very good Dolce vita - 7 out of 10 Tapanaki - 9 out of 10 ( book show bar part) Entertainment At akumal rubbish, hardly anything on, beatles group that plat no beatles mmm and a bloke on an keyboard. Smokers / Outside area If it rains there is nothing to do, lobby becomes packed, there needs to be an outside covered area as it rains a lot here or heavy showers, worst place for a cigar i have ever been .....not a hotel for anyone that likes a cigarette or outside evening ambience , very very poor Trips Chichen itza ( chicken pizza lol ) - ok but you can no longer climb or enter inside , went with thomson, over priced Mayan Secrets - a bit of fun, if it rains a no go, a worth while expirience if you want to get local. Golf course. More expensive before 1 pm, course was the best i have played in the carribean, narrow but very good, highly reccomended Overview A nice hotel but lacks the basic things you take for granted, if its your first all inclusive you would be blown away but i have travelled to many and left a little disappointed. 4 out of 10More
Stayed last year and returning with 50 or more friends in December. No problems for me fantastic staff and resort. We were at the Don Pablo Akumal section Plenty to do or if you wish complete relaxation. The food 10 out of 10 for variety and flavour Bars plentiful Pools you choose Room spacious and clean Location near local towns and excursions More
Close ... but just not quite there
We have membership at another resort with properties in the Cancun area and thought that a family wedding at the Akumal resort would be a good chance to see if we were getting our dollars worth. For us the Bahai Principe property just did not meet our expectations. Room was ok but both the AC and the plumbing gave us issues that needed attention. If the toilet does not flush you would think the cleaning staff would draw it to the attention of the maintenance people??? The resort itself...Food service was in issue. Lunch was always a pain. The 24 hour snack station required you to get dried off, get your shirt and shoes even if you just wanted an ice cream. Then they closed at six at our second day and then closed altogether forcing you to use the buffet for lunch. No pool side options. At the Moon Palace where we normally go there is a wide rage of lunch options right at pool side including a stone wood fired pizza oven, sushi bar and burgers etc always available. Dinners are a scam. They claim to have a number of formal eating options but getting reservations for these are always difficult. They tell you times are not available. When we ate at the ArlequÃn, the most formal of all, we were told that there would be a table available only at 10 pm one night. When we got there we were two of 24 diners and there were about 60 empty chairs. We found the same situation almost every night and other people commented the same thing. Bottom line is that although they like to advertise we have all these dining options available its is cheaper to feed you in a buffet and we will do our best to pretend the a la carte restaurants are full and focus as many people we can into the buffet. I SAY SHAME ON YOU. If they tell you a restaurant is full, check that evening and request and explanation why. There are just not enough public bathrooms and they are not marked well. The pathways are round about without direct lines back to the main buildings from the accommodations. There is not even a path that follows along the beach shore except the beach its self. Very few of the rooms have a view of anything at all interesting. The spa... I think there must have been a conversation years ago about what to do with a storage area in the basement that was not big enough for anything and someone suggested we could put a spa in there. Tiny. Golf course... Same name Bahai Principe but not part of resort property. All inclusive does not count here. Pay for food, pay for refreshments. Club house is so small its a joke. Much more space designated to sales offices to sell condos. A little hint, a nice club house experience may help sell property. Front nine is ok, back nine the holes are on top of each other and from one fairway you can see three greens and unless you study the GPS you are not sure which way to hit. There are some good staff here. The golf course staff that will take you right back to your room and the girl in the lobby bar that made sure i always had snack food with my drink but overall other properties have done a better job at training the staff with regards to making you feel special. I would not recommend this resort and i will not return. The were staff always ready to sell you a membership but the property did not do one single thing that encouraged me to investigate this option. If this was your first resort experience you may find it ok. I can compare it only to the Palace Resort properties and i would say Palace is by far the better value for the dollar.More
George C, Calgary, Canada
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