This huge hotel is pulled up next to its own private beach area. It comes with a great pool scene, three à la carte restaurants and an 18-hole golf course nearby.
The hotel is one of three in a super-sized complex. Golf buggies whisk guests to the countless restaurants and bars. Speaking of golf, you’ll have access to the Riviera Maya Golf Club*, a couple of minutes’ drive away. Plus, it’s 35 minutes to the shops of Playa del Carmen.
This Mayan-inspired place is part of the luxe Don Pablo collection, so junior suites come as standard. Expect butler service, an indulgent pillow menu and a mini-fridge for kids, stocked with juices and milkshakes. Book an Oceanfront Suite for striking sea views.
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Based On 8146 reviews
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If you stay at this hotel before 31st of October 2016, you'll get a special discount of 50% on public rates at the Rivera Maya Golf Course. Rates include green fee with golf cart, golf club custody, mineral water and soft drinks and 20 golf balls for practice.
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board buffet meals. Unlimited dining in the à la carte restaurants, reservations must be made on arrival. Snacks, afternoon cakes and ice-cream.
24-hour All Inclusive. Unlimited local alcoholic and non-alcoholic beverages including beer, wine, spirits, cocktails and soft drinks, until 23.00 or until 02.00 in La Rancherita disco. International premium drinks will be available in all bars.
Sports and Activities
All are included except where indicated.
Facilities► View all
7 outdoor pools
You've got two large pools at the Akumal, one of which is an activity pool. The poolside here comes with luxury hammocks and waiter service offering premium drinks, like juices, cocktails and international drinks. There are 5 other pools throughout the complex including the Tulum and Coba hotels.
Riviera international buffet restaurant
This restaurant is open from 5.30pm to 10pm in the winter months. This place comes with a dress code, it's sleeves and long trousers for gentlemen. Reservation required. Highchairs are available.
This place has its own hotel-run kids' clubs providing hours of fun for your little ones, with different activities planned every day. Suitable for children aged 4 to 12.
TripAdvisor Traveller Reviews Show more reviews »
Very clean and excellent service. The food was great and the staff was so friendly. The pools were clean and never to crowded. The beach was clean and the staff was on top of keeping it that way. I loved the fact that our room was cleaned and restocked everyday. The trolley system is very quick and timely. I loved the fact that you could visit all of the other resorts and were treated the same. Highly recommend and will be back soon.More
This is a fantastic hotel!
Had a 10 night holiday here September 2016. The trip adviser reviews were good so our expectations were high but the hotel exceeded these expectations! We had originally looked at the Sian Khan, as it is adults only but we think the Akumal is the best hotel on the complex and it also has the advantage of being on the beach. There is plenty of room and facilities so that whether you want a family holiday or time as a couple, it can cater for both. The staff are friendly and can't do enough for you. The rooms are clean and comfortable with good air conditioning. A decent choice in the complimentary mini bar which is restocked daily. Comfy beds; we were even offered a choice of pillows if we weren't happy with what we had got. The food is excellent. There are 4 hotels on the complex and you can use the facilities in any of them. We much prefer eating a la carte and this meant we could eat in a different restaurant every night. Highlights were Alux (at Sian Khan), Dolce Vita (try the beef, it's gorgeous!) and Arlequin but they were ALL excellent. It's a big complex but travelling round it is very easy with the golf cart/buses they provide. The drivers are very helpful and will guide you if you are not sure which bus you need. Quite often they also went out of their way to drop us places if they thought we might have to wait a while for the right bus. For example; we were going to Pescador at the Coba. The bus driver checked the time of our reservations, took us to the lobby then swapped us to another bus and took us right to the door of the restaurant. There is a lot of choice at the bars and it is all international brands e.g. there were at least 3 choices of gin including Bombay Sapphire and Tanqueray. Also lots of cocktails to choose from. Good choice of areas for sunbathing. We liked the tents but you will need to get down early if you want one. However, there are plenty of sunbeds. The pools were not too deep and cold enough to cool you down but not freezing. We loved the wildlife in the grounds of the hotel. Lots of Iguanas and Coaties. We also saw a racoon. So much to like, we will definitely be back.More
Simply amazing - So much to tell you about this great resort
Firstly, let me start by saying we did a lot of research before booking to stay at the LBP Akumal. We had ourselves visited Mexico 10 years ago (for our honeymoon) and stayed at a resort some 30 miles away which was amazing. However, that was an adult sonly resort and with kids now, we wanted to go to somewhere that met the very high standards of our previous visit. We were thoroughly delighted to have chosen correctly in going to LBP Akumal. The Buildings The first thing that strikes you about the place is the architecture and scale of the main buildings. The lobby is a wonder in itself, with the giant Viennese Biscuit in the middle (the giant sculpture), the water around it, the thatched roofing, the marble floors and the clear sense of style. It exudes class and we constantly marvelled, across the resort (including our visits to the GBP Coba and GBP Tulum parts of the complex) at the consistent beautiful style of building design. We also like that openness of the buildings, with it not being like some hotels where you sealed in to an air-conditioned bubble upon entering a lobby. The Grounds Just beautiful. So many staff working on cutting plants (with machetes to avoid being too noisy), repairing grass dug up by the local wildlife, knocking down coconuts (which if you went over they would cut open for you to drink from) and in general, just tending to every part of the hotel with enormous care. You couldnât turn a corner without finding a member of staff working very hard on keeping the place looking like a stunning lush paradise. Other little things that impressed us was the fact that every morning someone went around washing all the sand off the paths, they had a team of people cleaning out the bins and the sand ash-trays, with the sand ash trays being carefully prepared to have the Bahia Principe logo in the middle of the sand in each of them. It might sound daft, but itâs a sign of the pride the hotel takes in itself and it impressed us. The Staff In any hotel, no matter how beautiful, your experience can be ruined if the staff do not match the high values set by the location. In the case of the whole complex, the staff could be consistently regarded as its greatest asset. They were, to a man (or woman) just amazing. Friendly, helpful, always saying a cheery âHolaâ, they never missed an opportunity to promote a sense of joy. Speaking to a guest who stayed at a Grand Bahia Principe in the Dominican Republic last year, he commented on the massive difference between the staff in the two resorts. He claimed you only got a towel in the Dom Rep if you brought whiskey to the man in the towel booth. That, as I can vouch for, would NEVER happen in Mexico. The staff were wonderful. Tips Itâs worth mentioning that we did tip, but not all the time. We found no difference between the service we got it we did or didnât tip. In the UK, unlike the US, we tend to have a culture that people earn the tip, it is not simply given over as a duty. I have to say, on that basis, that certain staff clearly deserved a tip on many occasions. We gave the people who bought drinks to our sunbeds of to our tables in the theatre in the evening either 20 or 50 pesos on the second drink they brought to us (it depended what size notes we had on us). I saw some Brits and Russians never tip once, despite being brought drinks over and over again. Thatâs not to criticise them because in an all inclusive resort youâve paid Â£6500 to visit you donât always expect to tip (and itâs not the norm in Europe), but the staff did deserve the tips we gave, which we also did in the a la carte restaurants too when we got good service. Safe and WiFi The room safe was free (which nobody told us before arriving â even our travel company Thomson) and the wifi (if you stay at Akumal) was also free and worked throughout the complex, including at Coba and Tulum hotels. It was a decent speed but did require a special hotel App and code to work properly. No problem, but took 5 minutes to set up. Travel Around The Complex The hotels (each of them) are large, but quite manageable on foot. But to get from one part to the other, we did use the Club Car/Golf Buggy things. On the wall by the lobby entrance there were nice maps, showing different routes in different colours and each of the buggies seemed to have colours on the front of them. However, these seemed to make no logical sense and failed to match the routes they were taking. It did require you to ask EVERY time where they were going. Whatâs the point in having route colours and colours on the buggies if the system is ignored ? We also had issues when we wanted to use the buggy to get back to our room (when I was carrying a sleeping child) where despite us waiting, each time a buggy arrived, others without sleeping children (grown adults with no disability) would make a run for the buggy meaning we couldnât go on, despite us waiting 15 minutes and theyâd only just turned up. There are some very rude people around, so donât expect just because youâve paid a lot of money to come here that peopleâs manners will be any better. Overall though, my kids enjoyed using the club cars and particularly liked the danger they perceived every time we went along the road we dubbed âCrocodile Roadâ (the route to Tulum) where there were warning signs about Crocs. Food We loved the food. We did go whilst in the UK there were reports of hundreds of UK citizens catching a parasitic illness after visiting Mexico, so were told by Thomson to avoid berries and green leaves (salad/coriander). Unfortunately, the resort adorn every desert with a berry, and many starters in the a la carte restaurants had a range of green leaf salads as courses, so we avoided these. However, there was so much choice, you could not legitimately complain. Our favourite places to eat were (5) âTequilaâ Mexican themed restaurant at Tulum, although the floor was ridiculously slippery for some reason (not wet, just slippery) and we liked the Mariachi band there too. (4) Mediterraneo â Which although being very heavy on using fish in almost every (as were many of the restaurants), served an amazing lamb dish and the ambience and staff were great. (3) La Tortuga â The better of the Brazilian restaurants. No birds (unlike the one at Akumal) and a far nicer choice of starters. Limited desserts but great service. (2) Portofino - very good all round, great menu, super service, staff treated the kids really well too. And our top was Le Bistro (Coba) Lovely main courses, but best desserts of all. Superb chocolate fondant but an even better flambÃ© (show stopper) sambuca ice cream dessert. Great service too from Nicolas. Lunches for us were at the buffet restaurants. We had a choice of three in the Akumal and there was enough choice to keep us and our kids happy. Entertainment We thought the evening entertainment was very good. The streetdance act, who had been on Mexicoâs Got Talent, were genuinely brilliant. We saw them twice. The circus themed acrobat night was very good, and we saw the lion King Show 4 times (twice at Coba) which my kids loved. My little one was also the little lion in the show one night, which was moving and memorable. The theatre too, in the Akumal, is nicer than the Tulum theatre, and more intimate that Coba, so we enjoyed our entertainment there. Rooms Clean, tidy, air-con was a little noisy but worked well. Ourâs failed one night (which meant our whole block must have failed because it works on piping cold air through a shared system). But we had the roof fan on full and air still blew from the air con vents so we coped quite well without it being as hot as a warm night in the UK. Mini bar was stocked daily and towels too. Floors were spotless, not matter how much sand we walked in each day. We tipped the staff we saw doing our rooms if we got back at the times they were there. The beds four poster) were a bit narrow. Two adults sharing found it a squeeze, although they were, at least, a good length for my 6ft 3 inches of height. I think though that any overweight couples might have struggled to share the bed comfortably. Our 9 year old, getting the same size bed as us for himself, loved it. The TV showed a range of channels from around the world and a few English speaking ones. They had BBC world, CNN, NBC (the Miami version) and RT (if you like Russian propaganda straight to your room). There were also some Mexican entertainment channels which had ad breaks every 5 minutes, but showed some US shows (Big bang Theory, Two and Half Men) in English with Spanish subtitles. Drinks Iâve read elsewhere that the drinks are watered down. This is plainly rubbish. They use branded alcohol, they never refrain from giving massive glasses full of drink, and if you think you havenât had enough, ITâS ALL INCLUSIVE SO GET ANOTHER ONE ! They also had tequila bars with about 25 different Tequila variants that you could help yourself too. Cocktail choices were lovely and overall, you couldnât fault the liquid refreshment on offer. There was tea and coffee available all day near the bar at the back of the theatre area too, so you really were spoilt for choice. Tips The shops in each of the hotels (the official Grand Bahia ones) were a little expensive. Go to La Hacienda near the hotel complex entrance and the gifts and souvenirs were MUCH cheaper. Unlike the shops off the complex, the staff at La Hacienda shops and stalls didnât hassle you either. We enjoyed walking around this area (itâs only 150 yards from the Tulum lobby). I read about avoiding the Mexican night (which you pay extra for) and nobody who went told us we missed anything very special. Kids Club â Make use of it. The staff are amazing and my kids did things theyâd never done before. Trips We visited Tulum and got a cab (which the bell boys called for us). It took 30 minutes, cost us Â£11. Bargain. If you go to Tulum, go dead early. If you get there about 9.30, you can totally avoid the rush and the heat. As we were leaving it was heaving. Animals/Wildlife We loved the way wildlife was all around. The lizards are everywhere, we had a gecko that lived in our light outside our room, various fluffy animals everywhere, birds calling, it was like visiting a wildlife reserve. Aside from the birds in some of the beach side restaurants (and a cat one night in Tulum) the wildlife never were around the food areas and they made the hotel very entertaining. Anything negative ? As ever, itâs just other people that spoil things. In our second week there were more rowdy groups (last week of the summer holidays so it was getting cheaper to go) who insisted on bring Bluetooth speakers to blast their loud music across the main pool area. There was a Spanish speaking couple who put their speaker next to the pool, a couple (female English, male French) with a speaker playing Euro trash pop, and an English group playing some sort of retro 70âs Punk/Ska music, which really grated. Likewise, there were groups who drunk a little too much and wanted to by noisy around the main pool rather than take their noise to the designated noisy activity pool. It might be nice of the hotel requested people NOT TO USE BLUETOOTH LOUDSPEAKERS. If they canât use headphone, thereâs something wrong with these people. We were also annoyed on our final day to have some very sweary Americanâs, clearly drunk, thinking that swearing loudly in and around kids whilst eating in the buffet restaurant (having already pushed past us) was somehow acceptable. One guy actually got quite unpleasant when I looked in his direction after he had uttered another 4 letter outburst. The most annoying thing were the people trying to sell time share/property/Luxury membership, who were positioned on the way in to the buffet. I'm a polite person, but I had to learn to be plain rude and ignore them, walk past them, not make eye contact, not engage in polite conversation, in short, to pretend they were not there. They just wouldn't stop trying to get us to go to a 'meeting' which people who went to it said wasted 3 hours while they tried to get high pressure sales people tried to twist their arms to sign contracts with a holding company in Panama where you have no consumer protection rights. I know this type of selling is common in Mexico and parts of the US, but European time share 'pressure sales" disappeared in Europe 20 years ago. Stop doing it. For Europeans, in particular, the deals on offer were no deal at all. it might work for Americans, but the hotel should learn that it is just plain annoying to run the gauntlet on the way in to breakfast. Another other complaint was the self flushing toilets in some parts of the hotel complex. This is a great idea if they self flushed, but one night at the Tulum hotel, several toilets were blocked and there was no way of flushing them as there was no manual button. There were, on our visits to the other hotels more drunks and noise at the other sites. My 9 year old commented, on a walk around the Coba that it was noisier and âlots of drunk peopleâ. It further underlined why I was so pleased to be at Akumal. All in all, this hotel is amazing, and we are desperate to go again in two years time. The step up in the quality you get from Akumal vs Coba or Tulum was noticeable and we were pleased we paid extra to stay there. For us, 10 years after honeymooning in Mexico, to return to a hotel as good as this and introduce our children to the wonders of Mexico was magical. This hotel was central to our amazing memories. Cant wait for 2018 and our return (if we can afford it).More
This is our 3rd year in a row to visit this complex and all I can say is the place just gets better . We have been lucky to get villa 64 each year but this year we got 68 which was over looking the new infinity pool which was amazing . We only ate at 2 restaurants this year and I must sing the praises of the prescadaa coba . . The sea food buffet was gorgeous . We went to snack bar every night and Julius and angel were the best waiters and also laura . No complaints what so ever from rooms through to restaurants everythjng was spot on . We usually go in June but decided on septem er which was great . A but more rain but only lasted 5 mins . Only problem tho was a lot of Americans and a few were quite loud and rude esp.to the staff which was uncalled for . But I am already booking for next year as thus place is outstanding and I would find it hard to go anywhere else . There are some negative reviews on this but if you set out just to pick faults then why bother going on holiday . Don't listen to the negatives . It's brilliant and I will be doing 3 weeks next year . More
I'll be back
Family of 4, kids aged 8 & 5. Rooms: we were in block 52 near the lobby. Nice rooms albeit a little tired. Cleaned daily and mini bar was well stocked. Food: plenty of choice at all meal times, I would say 4/5 for the food, sometimes things aren't hot enough but I'm not sure there is much the hotel can do about that with a buffet. Breakfast was excellent. Also liked the smaller lunch buffet at the infinity pool. We used a few a-la-cartes, the Japanese was our favourite. Special Mention for waiter Jonny in the buffet, brilliant waiter, always had a smile and was great with the kids. Drinks: rarely had to wait long for a drink either queuing at the bar or waiting for service around the pool, in the restaurant, or in the evening. Plenty of occasions when the pool waitress asked me if I wanted anything without me having to call her over. The beer was sometimes not chilled adequately but other than that drinks were good and plentiful. The tequila table was a nice touch too. Pools: all fantastic. Easy to get a sunbed at any time of day but you need to be out by 9am if you want a parasol. Beach: I'm not much of a beach person but it was a nice beach, sand is a little sharp up at infinity pool section. No seaweed when we were there. Staff: fantastic, extremely hard working, courteous. Golf buggies are great too, so many of them makes it easy to get around and you do need them as it's such a large complex. We did a trip to Coba with Thomson which I would recommend. Visited a cenote after the ruins. The Thomson rep Stephanie was excellent. Very helpful and available every day. The Bahia app is good for booking restaurants however we went over to Tulum one night for a Reservation at Tequila and it was closed. Nobody had informed us. I spoke to the reservations desk the next day about it and he wasn't even aware you could make a reservation with the app. Overall a fantastic holiday and we will probably return.More
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