You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.
Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.
It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.
TripAdvisor Traveller Rating
Based On 3595 reviews
- Official Rating
- Rooms: 414 in Colonial, 422 in Kantenah
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar.
Sports and Activities
All are included except where indicated.
Facilities► View all
Adults-only outdoor pool
El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.
Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.
Al fresco buffet restaurant
Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.
Rooms ► View all
Double room sleeps up to three adults or two adults and two children up to twelve years old. They come with two double beds or one king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
standard room on special offer
Standard room on special offer sleeps upto 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
TripAdvisor Traveller Reviews Show more reviews »
So I went to the hotel and the hotel is amazing with the best customer service and best entertainment team I've ever seen. From the entertainment team Checo, Luis Canales, Diana and Guillermo really know how make your holidays into a really fun experience with the activities they have throughout the day. I really recommend this hotel in Riviera Maya, I loved it! More
I am writing this in retrospect as we travelled in June 2014. I have to say this was the most fantastic holiday. The complex of hotels was absolutely beautiful. The choice of restaurants and food was out of this world. Each and every a la carte restaurant had its own characteristics and the food never failed to impress. We tended to eat a little earlier in the evening so never had any problem getting straight into any of the restaurants. There were queues later on in the evening but everyone is just given a buzzer and told to go and relax with a drink. Nothing wrong with that at all. The grounds are spectacular, the entertainment was very good, the pools were clean and the whole area was very well maintained. We tended to use the beach a lot which was stunning. There was always a wedding on the beach and it was really nice to see that going on. The pool entertainment was not in your face and you really only joined in if and when you wanted to. There was no pressure and it wasn't so loud that you couldn't enjoy the area. Everyone worked exceedingly hard. Playa Del Carmen is a short bus ride away which is great to go and look around. We also did the speed boat trip in Cancun which was a brilliant day out. The Segway tour out of this hotel is a wonderful experience and I wanted to do it again as soon as I had finished. Everyone at this hotel worked very hard, they were always 100% polite and I wouldn't hesitate to return.More
Perfect for families
We stayed at the resort in December. So, it might be a little late. However, I still think that this review is valid. The hotel room, facilities, staff and services are epic. We enjoyed everyday of our 8 days stay and wished if we can stay longer. There is absolutely nothing to complain about. We are accustomed to tipping people for services, and even if we weren't, the services and staff were more than accommodating and helpful. The resort is huge. So, don't think that you can see all of it and try all that is there in one week, especially if you were planning to go out of the resort for sightseeing and other activities. The restaurants are decent but we didn't like the grill and the Japanese ones. Other than that, there is plenty of food to try and enjoy. We will definitely go back again and we would recommend this resort for families particularly and couples alike.More
Omar_Bawhab, Edmonton, Canada
Beautiful resort but terrible service
Gorgeous area, resort is setup nicely. However, first night here.... no wifi, keys don't work and ants all over bathroom and bedroom. Beach is never clear of seaweedays and to top it off, after spending a couple thousand dollars here, we go to dinner and are told to leave. For what reason? A sleeveless shirt, mind you this is not a reservation kind of place, this is buffet. To add to it half the people there are sleeveless IE women and another quarter are in beach wear yet me, fresh out of the shower isn't allowed to eat there.More
Third Time and Hopefully Not Last
Unfortunately, our third trip (4 days) to this resort was a rainy one. We still enjoyed the expansive buffets, delicious food, excellent service and beautiful grounds. Didn't get to use the beach due to the stormy weather, and the pool water was cold from the rain and lack of sun, but that didn't factor into my rating! Did I say the food was good? That bears repeating. The room was very comfortable, a bit noisy as people come in at later hours. I just wish they could make the door locks quieter! As we were return guests, we got a complementary upgrade to a junior suite. Every single employee was friendly. A personal request-please tip the servers-even a few dollars or pesos. They work very hard and tips are appreciated.More
Things To Do► View all
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