You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.
Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.
It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.
TripAdvisor Traveller Rating
Based On 3671 reviews
- Official Rating
- Rooms: 414 in Colonial, 422 in Kantenah
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar.
Sports and Activities
All are included except where indicated.
Facilities► View all
Adults-only outdoor pool
El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.
Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.
Al fresco buffet restaurant
Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.
Rooms ► View all
Double room sleeps up to three adults or two adults and two children up to twelve years old. They come with two double beds or one king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
standard room on special offer
Standard room on special offer sleeps upto 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
TripAdvisor Traveller Reviews Show more reviews »
A Smoker's Paradise!
Unfortunately, I don't smoke. So finding people smoking in all the common areas of the hotel, pools and theater (although not in restaurants, and only in one bar) was not my favourite part of the stay. In general though, this resort has lots to offer as long as your expectations are not too high, as the experience is a bit uneven. Staff are well-trained and pleasant, grounds are attractively landscaped and cleanliness is apparent in rooms and all general hotel areas. Rooms have free wifi, although it is slow and not a lot of use - but you can pay more for premium wifi which might be better. Minor room maintenance issues were never fixed over a week despite talking to staff several times. There are 5 hotels in this complex, but not all of them have sandy beach frontage, so compared to the Barcelo Maya resort, we found the beach crowded with not enough lounge chairs for everyone and not a lot of shade from palm trees which was a negative. Restaurants were plentiful, with many choices and good service, but again the food was uneven. Presentation was always excellent, food was abundant with lots to choose from, but the food quality ranged from excellent to impossible to eat. The Japanese and Brasilian specialty restaurants were very good, while the asian theme Bamboo menu was inedible. The buffet restaurants had enough choice that you could always leave happy - even if you couldn't enjoy every choice that you put on your plate. A large entertainment staff worked hard to keep you entertained during the day and at night with two different shows daily. The main pool was really attractive, but with only one bartender at times the line at the swim up bar was frustrating. We found our best times at the Rincincito pool which is close to villa 46 and was never busy, but had its own washrooms, shower and bar. Jacinto the bartender was excellent and kept delivering a variety of shots during the day. If you are looking for a quiet really amazing experience try this pool. Lots of activities for kids and a great large kids pool, which explains the large numbers of young families at the resort - they looked to be having a great time.I would go to this resort again, but with only moderate expectations for food.More
Good pools and entertainment but bad food and drinks
We just came back from a 5 day trip to Grand Palladium. We were there for a family reunion with 20 of use staying at Kantenah and Colonial. All of us who stayed at Kantenah thought the rooms were old and dated while the folks at Colonial were satisfied given that the rooms were recently updated. The pool selection across the Kantenah and Riviera was very good. Even though it was during height of season the pools never felt overly crowded. The nightly entertainment was good and both kids and adult shows were well received by our group. Now for the bad. The food was awful. The buffets were extremely crowded with most of the selection unchanged from day to day. The food was bland and nothing tasted like it normally should (as it would back in the US). The a la carte restaurants were a joke. First it was nearly impossible to get reservations for those that required it. You have to get rez at 8am. The lines form at 7:30am. The process involved waiting in the lobby like a heard of Buffalo hoping to get a good spot in line at the concierge(who took your rez). We manged to only get one rez during the 5 days. There are a few restaurants that were first come first serve. Those were also a mad house each night. We manged to get into one of those also. Our expectations were high given the effort required to dine at the a la carte restaurants. We were extremely disappointed. The food was not good and service was well below average. The mixed "specialty" drinks were pretty bad. Most of them taste the same and are made with a mixture of 4 pre made concoction of liquid sugar in various colors. I asked for a freshly made pina coloda but that was not gonna happeb. NONE of the drinks could be made with fresh juices. All the liquor selection is scrappy as they use all no name brands. More
What can I say really lovely
I had the pleasure of visiting this very pleasurable hotel in July 2015. First things first the staff in the hotel need a big thank you as they were all fantastic and friendly special thx to gabriela around pool and maria and rosa in the colonial bar. The Al la carte restaurants were mostly fantastic, we did all but the Mediterranean. We did Japanese 3 times once at chefs table which was an experience in itself, brazilian, steak house 4 times, Chinese, ribs and more. The 2 that we didn't like much were Mexican and Italian but hey that might be our taste. Buffet was adequate for breakfast and lunch but they kept running out of stuff like cups, spoons and hot water for tea which was a pain. The rooms were very nice and clean all the time so no issues there.this hotel is very big but they have a train service that's very frequent so that's all good. The gym is very well equipped and is free so that was great. If you come from UK make sure you change money before you come a s I did with most of mine as I got 24 peso to the UK pound but the hotel was only giving you 17 peso so I didn't change any there, but I did get some from atm as that was giving 23 peso to the pound. Don't try to change in the banks there as I queued for ages and found that they only change euro or dollars. I always tip on hols and this is how my tipping went. 20 peso a day maids Evening Al la carte 100 peso Breakfast and lunch 20 peso if service is ok, although breakfast was hot and miss with them running out of stuff all the time. Drinks service to table which was all the time 20 peso every time. Make sure you take a trip to akumal bay by taxi or the bus, but don't be conned. We got there with our snorkel equipment and was told that we had to hire life jackets, but I had Google this before and knew that was not true so we said we were not going in that far and had a great free day swimming with the turtle, while most had paid Â£35-Â£50 for an excursion for this or like Â£15 for life jackets. We also went to selvatica and whale shark swimming this is in a different review. Overall a great hotel and would definitely go back More
rodneyjjackson, London, United Kingdom
The hotel is spotlessly clean . The staff extremely friendly and helpful . The complex has numerous restaurants ranging from beach side to A la carte and speciality themes . All were clean and the food exceptional . We could not find any problems at all with either the food, range ,quantity or display. The complex got busier on our second week but still the staff and were helpful and friendly . We would definitely recommend this resort , either for couples or families with children .More
Jonnie421, Penarth South wales
Granddaughters wedding last week
The resort was fantastic. Wonderful swimming pools, good food, excellent lodgings. The only problems we encountered was the timing of the trams to take us to other parts of the resort. Since we both have a problem walking, and this is a huge resort, this was a small problem. The beach is not as nice as some other resorts, much seaweed and rocks, but the swimming pools were fantastic. The wedding was perfect and the reception was wonderful! I don't think we could have asked for more.More
Sylvia B, Superior, Nebraska
Things To Do► View all
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