Grand Palladium Colonial and Katenah Resort & Spa

You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.

Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.

It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.

TripAdvisor Traveller Rating

Based On 4559 reviews

  • Official Rating
  • 42Buildings
  • 3Floors
  • Rooms: 414 in Colonial, 422 in Kantenah

All Inclusive - Here's what you get

Food

24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.

Drink

24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Adults-only outdoor pool

El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.

Kids' pool

Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.

El Gran Azul buffet restaurant and bar

El Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.

Rooms ► View all

deluxe double room with balcony

These double rooms come with a balcony for that extra bit of space outside. You’ll have a king-size bed or 2 US queen-size beds. And there’s a telephone, Wi-Fi, a minibar, air-conditioning, ceiling fan and audio dock included too.

double room on special offer

You can expect these double rooms to come with a balcony for that extra bit of space outside. And you’ll have a telephone, audio dock, Wi-Fi, a minibar, air-conditioning plus ceiling fan included too. A limited number of these rooms are available on special offer, on a first come first served basis.

TripAdvisor Traveller Reviews Show more reviews »

Just fabulous! Good (hotel) and bad (guests!)

Ok. It's 2.30am and we are just packing to leave - trying to beat the jet lag back home to the UK. Myself, husband and our two 16 year old boys are sad to leave this place. As a family we have travelled many continents extensively but this holiday really has been our trip of a lifetime. The hotel staff are faultless, nothing is too much trouble and their warm smiles and friendliness mean you quickly feel at home. We all felt completely safe and happy. We did go into town a few nights and we loved it! Lots of very high end shops (Rolex, Cartier etc) but plenty of fun bars and restaurants The food in the Hotel is great. You could not possibly go hungry and we appreciated the mandatory hand sanitizer as you entered the restaurants. We did find the people who pushed through to sit with waiting families irritating though as they often felt the need to skip this step. Everything is clean. Our room was just lovely! We loved the giant bed, the fresh smelling towels and Rocio our smiling towel art fabulous chamber maid! Jacinto for us was our stand out guy! We stayed in Block 46 (Kantenah) - this meant we had to walk past his little pool bar on our way home from the beach. This man always asked how are day was, how we were, and if we needed a drink. He's the perfect personification of kindness and charm. The animals stressed me out to begin with but I ended up loving them! There are few hotels where you can see a troop of spider monkeys directly outside your balcony! THE NOT SO GREAT: The dive club trips from the hotel beach were expensive and honestly, poor. We went on a 4 hour deep sea fishing trip for example. No amount of smiling or conversation could make them talk to us. My husband also speaks Spanish and tried that. The trip to some coves/lagoon was just pitiful. We stayed at the hotel for 2 weeks and were pretty upset by some guests behaviour. There was frequent shouting in reception (directed to the staff) over guests checking in for 3 nights demanding the World! I get that everybody's pound (US DOLLAR) is the same as the next persons but these people are doing their best. The way some guests refused to walk anywhere and then shout about it was pretty poor. If you have a disability or are shattered I get it. But some people insisted on trains making unscheduled stops and then made them wait. It often felt like those that shout loudest won. So: The hotel is brilliant - we have already booked to return! My only negatives are others poor manners! If you meet Rocio or Jacinto they are just diamonds! Enjoy this beautiful place :-) More

752HelenH,

Paradise

The hotel is super good, I prefer the rooms at Kantenah, not Colonial. The food is great, lots of choice and we loved the japanese restaurant with live cooking show. The staff is amazing. The beach is out of this world with white sand and a palm tree forest.More

Valy_RO, 189541

Amazing time with Family

My husband and I went with my 5 yr old son, my sister and her family, and my parents. We stayed in Villa 44 which wasn't too far from anything but didn't have any sort of view besides trees... Didn't matter because we only used our room to sleep. There's so much to do at the resort, we had tons of fun! The food is good but repetitive. We tried 1 a la carte at La Adelita and is was good but you could get the same at the buffets. The Japanese was never available, even after being there both mornings before 8:30am to reserve. Pools are awesome! Beach is amazing! Las Rocas was the best place, ocean view w/ ocean water pool... Away from the crowd and has plenty lounge chairs, palapas, and bar! Worst part was waiting for Trams because so many people rush to get on, it's a mad house! They need to have lines formed so people won't trample over each other to get on a tram! We ended up waiting in the lobby until the crowd died down to get on a tram... Walking that far at the end of the day just wasn't going to happen! The only reason I wouldn't go back is because we never stay at the same place more than once... Used USA transfers for the trip to & from hotel... 1.5 hours, nice ride!More

Nikhersal04,

Just what the doctor ordered

This was my first experience with a all inclusive resort and add an old backpacker I was very concerned about what to expect. However, I thoroughly enjoyed the ease and feel if this experience. While some more experienced reviews compare this resort to other all inclusive resort I think they miss the mark for what this Grand Palladium offers: variety and space. This had a little bit of everything: amenities, food galore, specialty dining, fun, games, family friendly options for everything, adults only options, shows, and most importantly: space and nature! While some complain about the size of the four different candidates campuses, I loved it. It is not THAT big and the walls are laid out so well across the grounds that you feel like you are strolling through the mangroves or jungle. With so many rooms and guests I was worried about feeling over-crowded (something I loathe) but the layout and design allowed my wife and I to feel alone when we wanted and a part of the fun and excitement as needed. It was a great setup and I greatly appreciated the care for the environment and unique blending into the surroundings rather than being solely a resort that could have been any cookie cutter resort anywhere in the world...This felt like we were in the Yucatan. The food is good and better the further you get away from the buffets...buffets are what they are, nothing more. If you are looking for fine dining, try the different theme restaurants, they're all good. The staff was kind and while tips are appreciated we were never asked for or pressed to give one. In fact, it was typically harder to give a tip as opposed to some places where the staff stands awkwardly waiting for you to get the hint. I really appreciated not being hounded for cash and probably tipped more than I would have because it wasn't forced/demanded. My wife and I loved it and would even bring the kids with us next time...or maybe escape one more time. Either way we really loved it.More

Jason G,

Some Improvements

My wife and I just took our kids and parents to this resort. This is our 4th time at this Palladium location in the past 7 years. We became members to the travel club 6 years ago and wouldn't take it back. This resort now has a kids splash park and a members only beach area that wasn't there 3 years ago. They do not do a good job advertising the kids splash park and had to see it for ourselves before we could believe it was there. We stayed in the Ambassador suite and loved it. The beds were very much more comfortable than what I remember from the Junior suites. Still a big place and lot to do. No ones goes out of their way to help you here, so remember if you want something you must ask and follow-up. There were a few team members that did an amazing job taking care of us during our stay. Ismarelda in the Colonial Members lounge took care of me and my family on many occasions even though she was not our assigned Concierge, thankyou to her. Ernesto at the members bar by the beach was quick, professional, and very helpful if I needed something. Thank you to Luis and the 3 Miguels that golf cart transportation, you guys save me from many of unnecessary steps. We took our 3 and 7 year old with us and they had a blast no matter where we went. Definitely plan to go again after checking out some more the Palladium properties. For other travelers, I recommend bringing bug spray and putting it on if you plan on walking around outside at dusk. It was pretty bad in some places.More

Garrett A, 37093

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Grand Palladium Colonial and Katenah Resort & Spa
Rated: 4.5 /5 based on 4559 customer reviews
from £ from £873.69