You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.
Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.
It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.
Based on 2839 reviews
- Official Rating
- Rooms: 414 in Colonial, 422 in Kantenah
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar and Churchill's Bar.
Sports and Activities
All are included except where indicated.
Facilities► View all
Adults-only outdoor pool
El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.
Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.
Al fresco buffet restaurant
Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.
Rooms ► View all
Double room sleeps upto 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
Double room sleeps up to 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed - can be sold as a single. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
TripAdvisor Reviews Show more reviews »
Good Value and Fun Times!
This family resort is a good value for your money. It is 4 resorts in 1 (not including The Royal Suites) therefore the area is big and there is a lot of walking. There are trains that go from lobby to lobby and golf carts that also go to the villas and they open at 8AM. During peak times, esp. after the nightly shows, the wait time can be very long due to high volume of guests. We only took the trains and average wait time was approx. 15 mins. - 20 mins. during non-peak times. There is no beach service or room service, but there is free WiFi. By private transfer, it is approximately 1 hr. from the Cancun Airport. As always, Canada Transfers provided excellent customer service. ROOMS: We stayed on the Kantenah side where the rooms are renovated. One room, the AC was worked great and the other room, the AC was average. The AC automatically turns off when you open a door or leave the room. No need to put your key card to turn on the AC. Make sure you ask the Bell Boy to show you how to adjust the AC when they drop off your luggage because the AC control panel is confusing. The shower pressure was weak. We always kept the cabinet door to the mini-refrigerator open to keep drinks colder and it helped some. There is a charge of $3 USD/beer if you request more from your mini-refrigerator. There is a coffee maker and a free safe in of the all the rooms. They have a sign stating they will only change bed sheets every 3 days. There are only 2 unused electrical outlets (one in the restroom and another next to the desk) so bring your own multi-electrical plug/outlet. CUSTOMER SERVICE: As others have noted on the reviews, some of the staff are not friendly and do not smile. We had tipped generously and were always polite to all staff. We even tried to learn Spanish and spoke Spanish, but still some employees at the bars, towel huts, greeters/hosts at the al la carte restaurants, check-in staff, waiters, cooks, etc. seemed not happy to be working at the resort. Not sure if it is a shortage of staff so the staff are overworked. Of course, there will always be a few bad apples and there is no such thing as 100% perfect employees. We understand there will be days when an employee is having a bad day due to personal issues, but this resort can improve on customer service. For example, we experienced horrible customer service from Octavio, the cook at Kabah buffet dinner at Riviera, at the Italian station. If you ask Octavio a simple question, like where is the garlic, he rudely yells at you with an angry face as if we dare to bother him. Then Octavio mumbles in Spanish (thinking we donât speak Spanish) the curse word, in English it is the B-word, meaning female dog. We could not believe such bad behavior, but did not let this unfortunate incident ruin our trip. Rather, we remembered the employees who provided excellent customer service such as Yenny the omellete cook at Kabah buffet and Cesar at La Hacienada buffet breakfast. BEACHES/POOLS: There are plenty of palapas, shaded areas, and sun loungers no matter what time of the day. The Kantenah side has the better beach, less rocks. If you like a more quiet area, from Kantenah side, facing the beach, walk towards the left, pass the turtle sanctuary, there are bathrooms and La Jarra bar where you can also ask for ice cream (on a stick or in a cup) and get beach towels w/ your towel card. Make sure you donât lose your towel card or you will get charged $20 USD/towel card. We did not experienced any occasions where they ran out of towels. The salt water pool near the Riviera side is really interesting and also has Las Rocas bar. There are some fishes inside the salt water pool. The fastest way to get from one resort to another by foot is to walk from the beach. Not just this resort, but also the Riviera Maya area in general had unusually high amounts of seaweed. Of course, this is not the resortâs fault, but we wished they would hire more staff to clean up the seaweed and/or have more frequent cleanups. There are warning signs at the beach that there a stingrays and to shuttle your feet as you walk into the beach, but it hard to see the stingray. We had a close encounter with a stingray just a few feet into the beach. Luckily, our group did not get hurt. Make sure you are careful and aware of your surroundings. WiFi: There is free WiFi or the premium WiFi ($60 USD/week), but the initial signup is confusing and tedious, requiring to enter both your passport # and their WiFi password key given to you with the many check in documents. First, turn on your deviceâs WiFi, but donât click on the name of the resortâs WiFi wireless network. Instead, open up your web browser and follow the many instructions/steps. You will be asked to enter your personal email so they will send you confirmation email to get WiFi access. Your WiFi will be temporary working for approx. 10 mins. so you can log on to your email and click on their confirmation/verification email. Luckily, this is only a one-time initial setup. WiFi strength is spotty. We did not get any WiFi signal at the beach on the Kantenah side. One room of had great WiFi reception and another room, just a few doors down, had weak WiFi reception. The lobbys had good WiFi reception, but the Hemingway bar had barely any WiFi signal. Once you get good WiFi reception, the free WiFi speed was pretty fast and the premium WiFi was not that much faster. FOOD: Only 2 of the 9 a la carte restaurants (seafood at Punta Emilia and Japanese cooking show at Sumptuori), needed reservations one day in advance and can only be booked one day at the time. However, it is hard to get reservations since space is limited. You must come to the Guest Relations desk in any of the 4 lobbies around 7AM even though the Guest Relations didnât open until 8AM. Because there was no line during pre-opening hours, we witnessed guests arguing with each other and also complaints to the Guest Relations as to who was in line first or who was next and why reservations ran out so quickly. It was such an unpleasant experience. Often, by the 4th person, they ran out of available reservations to Punta Emilia and only Sumptuori was available. We hope the resort would come up with a better reservation system in the future. Therefore, we only got reservations at Sumptuori where our cook did a spectacular show. He was very skillful and entertaining, but the food was salty, perhaps too much Maggie soya sauce. We also ate at Ribs & More and Mare Nostrum the Mediterranean restaurant and preferred the dinner buffets instead. Our favorites are: the steak and caponata royal shrimp at Mare Nostrum, at any buffets, go to the grilling stations and ask the cook to grill chicken and mahi mahi fish, and soups at the buffets are usually good too. However, at the a la carte restaurants, you are only limited to choose either soup or appetizer (not both), a main dish and dessert. We found this odd for an all inclusive (AI), since other AIs, you can just order more as you pleased. We understand every resort has different rules. As mentioned, this resort has a good value, so we are not complaining, just an observation. Overall, the food was good for an AI. SPA/GYM: We did get deep tissue massages and took advantage of the spa facilities by coming there early before our massages. If you donât have a massage appointment, there is a charge $10 USD/day or a weekly rate. However, the âpediluvioâ rocks foot bath and âtemazcalâ Mayan steam lodge were out of order. We all loved our massages, but the blower dryers in the womenâs changing areas/restrooms were also out of order. Make sure you ask for the 2 for 1 special massages, $135 USD for 2 people, 80 minutes each person. The gym is located at the Spa and free for all guests. It was a good size and facing the spaâs swimming pool. Unfortunately, 2 of the 4 treadmills were out of order. There are free workout towels, water and ice tea to drink. SEGWAY TOUR: A separate company offers a Segway tour of all 5 resorts for $40 USD/person, meeting point was at the Colonial / Kantenah Pool area. We did this the beginning of our trip and it is a good way to get familiarized with all of the resorts. Our tour guide, Raul was very patient and had great customer service. Raul made sure everyone practiced and was comfortable before he started the tour. The tour was approx. 1.5 hours and it was fun! MOSQUITOES: Since the resort is in the middle of a jungle with surroundings lagoons and lakes, there are a lot of mosquitoes especially in the evenings at the lobbies. Luckily, we came prepared w/ mosquito repellent and our group only got one or two bites throughout the whole week. Would we return? Yes, if we got another great deal again. Thank you Grand Palladium having us as your guest.More
customerconcern, San Jose, California
FABULOUS TIME AGAIN
My husband and I stayed at this resort 13-27 Aug 2014 with my daughter and son in law and brother and sister in law and neice. For four of us this was our second visit and we had been booked into the Colonial side as per our last visit, however on checking in we were advised we all had a free upgrade to a juniuor suite in the Kantenah side, even the three with us who's first visit this was, we were also all in the same Villa and on same floor which was perfect. Our rooms were lovely with everything you need, queen size bed,bathrobes and slippers,seating area with sofa and chairs,mini bar,tv and tea/coffee making facilities.The bathroom has a jacuzzi bath,good shower,hairdryer,lots of mirrors including a shaving mirror,tissues,shampoo,body lotion,bath/shower gel, lovely white towels. Although we have been here before it still took us a little while to get our bearings as this resort is huge being four hotels on site all of whose facilitites you can use. There are several pools around the resort with the main one's being on the Colonial/Kantenah and White Sands/Riviera sides the former is a little deeper at 5ft 3in and also has a childrens water park area which is ideal to keep the kids entertained. The White Sands/Riviera pool is 4ft deep so perfect if you want to just walk in the pool and this is the one we preferred, always something going on around both pools but its up to you if you join in or not,it is difficult not to join in even if its only doing your own dancing in the pool while the music is playing. We went on the Segway tour in the first few days and I have to say give it a go its very easy and you get full training on the beach and time to test out your skills first,or just stop him anytime you see him around the pools/lobby or beach and he will let you try it out, we are age between 19-62 and we all absolutley loved it, Johnathan (Pedro) took us all around the resort but as we had been before missed out some areas and took us to places we had't seen on our first visit. There is a boat that will take you around the lake at the White Sands/Riviera pool but unfortunatly it was out of order while we were there, but go on it it's good fun. To get from lobby to lobby there is a train that runs on a loop to each lobby just jump on at a lobby, sometimes they will stop to pick you up if you are walking. To get from Lobby to your villa there are little carts that you can jump on or even better use the covered walkways to walk off some of the great food and see some of the wildlife. The wildlife is amazing we even saw a monkey this year and a snake neither of which did we see last year. Most of the animals won't come by you so don't worry, however the Coatis will come for food so please donot feed them, you will still see them come close just incase you have food. The racoons can be seen bathing and foraging at the edge of the lake in the lobby at White Sands.We did see some Stingray in the sea by the saltwater pool also crabs,starfish, anenome,sea slugs and lots of fish in and by the salt water pool. We ate at most of the a la carte all were good with El dorado and Ribs and more being our favourite, the buffets were also very good for both breakfast (freshly cooked to order eggs,omlettes,pancakes) and dinner. The staff throughout the resort are amazing from the first person you meet (bell boys)to those you might see only breifly (gardeners, maintenance)all are a credit to the job they do always ready with a smile and a hola.Special mention to Cosme who works at the pool at White Sands/Riviera, he works really hard doing just about anything he's asked to do ,you will see him collecting empty glasses round the pool then giving out pool towels then next he's moving sunbeds, although his english isn't the best but better than my spanish he and my husband got on like a house on fire, everyday he would come to say hola and he and my husband would have a chat of sorts and managed to make each other understand what they were saying(lol) He even came to say goodbye on our last day. We do tip but that's down to you if you do or not but it is never expected and highly appreciated, at the end of the day 20 pesos is roughly a pound sterling not much to us but a great deal to these hard working staff. Drinks are all good and its great to try the cocktails, we also used Churchills bar which is for adults only and very nice to sit with a drink and chat. Trips: we did shopping in Playa Del Carmen and Coco Bongo. I could write more but that would spoil it for you to find out things for yourself. Will we be back you bet we will and next time even more family want to come after we have regaled them with our holiday tsles and photos. If you want to know more please message me.More
TheBoffsonholiday, west midlands
Great trip with young ones
We just arrived from a 5 day trip with 2 young children age 3 and 10 months. A great resort and generally a great trip. I don't expect everything to run smoothly because things happen but i do expect for a resort to be accommodating and they did that. I had requested a higher level floor (not the 1st ) because with young kids i did not want bugs. Right on the spot they were ably o change the room for us and i am glad they were. Hardly any bugs and on the bottom floors the coatees have easy access to your outdoor space. We went for the restaurants for dinner but went early so didn't have incredible waits. The Mexican, and Japanese were the best. Then i would say the Rodizio and last the Italian. All good but just what we enjoyed. I didn't bring pants but the host of the first restaurant we went to said that i could borrow pants for a fully refundable $20 deposit. These are the pants that the workers all wear but as long as they have your size it works. Did that for a week, but i recommend to bring your pants because they stricly enforce the rule. The Entertainment was great in the evenings, definitely worth going to, because they are actually good and put on a great production. Arriving at the buffets we always ask for high chairs, but it takes forever for some reason to get a high chair, that was a bit annoying but again minor bump. At night since we sometimes had kids sleeping in the strollers, if we waited a little longer they were able to get us a private shuttle back to our room so we didn't have to take the kids out. That level of thinking and generosity was greatly appreciated. If you get to the pool area by 10 am you will find a shaded spot pretty quickly. After 12, you may have to walk around a bit. It looks like some people did put their things down and leave so their spot was saved. The beach bar food was horrible, but for a quick fix for the kids (nuggets, fries, burgers) it was convenient. The Azul was a nice outdoor space but the buffet selection of limited as compared to the other main buffets (Hacienda and Tikal). There are no changing tables in the men's bathroom so that means my wife had to be the one to change them, but we ended up just changing poolside or on the beach.More
My husband and twelve year old stayed at this hotel in august 2014 and it was wonderful. Be cautious when swimming the beach here has a lot of sharp rocks at the bottom nevertheless, there are plenty of pools with swim up bars that make up for that. The saltwater pool at WhiteSand property was our favorite. The rooms are spacious and clean,and the mini bar is stocked daily with free waters,sodas and beers. its an all inclusive hotel with 9 a la carte restaurants to chose from. Overall we had an amazing time, this was our first time at an all inclusive and we were pleasantly surprised, will definitely be returning here.More
Nicole B, New York
I will never go back to Palladium Kantenah
We stayed here for 7 days on vacation from Texas. I can't tell you enough about how disappointed we were with this resort. The food wasn't just bad, it was horrible. We paid for all inclusive which was required, and ate almost nothing because it was close to inedible. The best food was on the beach at what they called the beach bar. At least here you could have someone actually cook you food and not serve it to you out of a can. The resort had many "restaurants" where you had to make reservations, but you were limited to how many reservations you could make. Without a reservation you had to sit and wait for a table if you were lucky. Otherwise you went to the buffet restaurants and it was absolutely the worst food I have had in my life. The airport, hospital and grade school cafeteria was better. We took every chance we had to leave the property and eat somewhere else. The room stunk like mildew, the phone and tv didn't work, the room was so far away from activities and the lobby that I got a blister on day one. The resort was huge, and often like a frat party at the pool. You only got 1 towel per person and had to trade them in for new ones when needed. If you lost your towel, that cost $25 to replace. Half the time, the place giving out towels wasn't even open. When you needed to get around the resort you had to wait very long for trains or golf carts to come and get you - it was too far to reasonably walk anywhere. The beach was just okay. There are much better beaches elsewhere that are still natural and not stripped of everything living. We spent as much time away as possible, but when you wanted to leave, you were interrogated by the front guard as to why and where you were going. It was like prison. Check in took forever and the front desk staff were rude. Many of the bars had strange hours and you couldn't get certain types of drinks or foods when you wanted them. The pool closed early (8pm) which was a real disappointment. The grounds were overrun by these animals called Coati and they were aggressive. Don't take a child here and leave them unattended - ever. On the last day, my girlfriend was bitten by one of these animals and had to get rabies vaccinations where she got home. It was a nightmare. I will never go back - nor should you waste your time staying here.More
JenP98, Austin, Texas
Things To Do► View all
Items marked with * incur extra charges which are payable locally
Rooms can be allocated in either the Colonial or Kantenah sections. Either way, you'll have access to the facilities located in the Riviera and White Sands too. The only facilities unavailable are those located in the Royal Suites Yucatan by Palladium, as this is a private and adults-only section. Listed facilities reflect entire Grand Palladium complex. The Royal Suites Yucatan section is exclusive to customers staying in this area and it's adults-only.
Prices displayed in the 'top places to stay' section are the lowest prices available departing within the next 365 days. All offers are subject to very limited availability.
All prices shown are updated once every morning and therefore could change at any time during the day. All prices shown are per person and are based on 2 adults sharing unless otherwise stated. When selecting an offer you will be asked to enter in the number of adults and children travelling, the applicable price will then be displayed based on your chosen party size.
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