You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.
Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.
It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.
TripAdvisor Traveller Rating
Based On 3172 reviews
- Official Rating
- Rooms: 414 in Colonial, 422 in Kantenah
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar.
Sports and Activities
All are included except where indicated.
Facilities► View all
Adults-only outdoor pool
El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.
Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.
Al fresco buffet restaurant
Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.
Rooms ► View all
Double room sleeps up to 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed - can be sold as a single. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
standard room on special offer
Standard room on special offer sleeps upto 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
TripAdvisor Reviews Show more reviews »
We just returned from a weeks vacation at the resort, we were very impressed with the white, sandy beach and warm water. The grounds are beautiful and give you the tropical feeling which for us being from Canada was very enjoyable.The nightly entertainment is very good. The resort is very large and great for those that like to walk; if not there is a train that can take you from one resort to the other. The rooms and restaurants were clean. Two suggestions would be to ensure the coffee is always hot and to have better ventilation in the bathrooms.More
Judy M, Okanagan Falls, Canada
Good family holiday
I am writing this review from a family perspective travelling with a 5yo and a 2yo. We travelled to the Kantenah from Dec 29 2014 - Jan 5 2015. Reception: Honestly the reception was quite inefficient and check-in took way over 30 minutes and we were the only ones check-in. That left a bad taste in my mouth. Over the course of our week, they weren't overly eager to help, but we don't really use the reception that much so it didn't matter too much. Grounds: absolutely gorgeous! There was tons of tropical life and wild life. Animals are a must for the kids, there are crocodiles, iguanas, coatis, fish (that you can feed), etc. But be aware it is the biggest resort I have ever seen (it's my 12th trip to the Caribbean), we don't mind walking but this could be quite a nightmare for ppl who don't like to walk and it's not easy with kids. My boyfriend had to carry our 5yo many times. Lobby to room was about 10minutes walk. GP Kantenah to GP Riviera was about 30minutes walk. There is a train that goes around the entire place. Food: it was ok but we were disappointed. It was our second trip to Riviera Maya and the food the first time was out of this world delicious (Iberostar Grand Hotel Paraiso) Granted it's a whole other level of hotel but still we were expecting better. It was above Cuba but similar to Dominican Republic. We also visited 3 other resorts during our week (we were hotel spotting for our upcoming wedding so we paid for days passes) and tried the food at the other places and they were all better. It was not bad and we did not go hungry, but it wasn't what you expect in Mexico in my opinion. However the steak house and the mexican restaurant (when you can get in) are delightful! Kids club: our 5yo tried it one day and he didn't want to leave. He had a blast, we came back to check on him several times and he was so happy and having so much fun! The animation at kids club were amazing, friendly, reassuring and caring! You can safely leave them there (and that's coming from an overworried mama)! Pool: beautiful! All pools on the entire resort are gorgeous and well maintained. The kids pool is so much fun, I wanted to go in the waterslides myself but wasn't allowed :) Beach: there was a storm which pushed tons of algae on the beach. They worked hard to clear it, but it wasn't too nice. I'm sure it is a really nice beach when it's clean, but I understand that was in no way the resort's fault. It didn't matter too much to us, we just stayed around the pool! Shows: we enjoyed the variety of shows and the quality. Kids looooooved the kids shows (we saw 2) and seriously it was really fun! Don't miss the MONDAY NIGHT FIRE SHOW/beach party! It is at the Riviera hotel near the salt pool but it's worth the trip down there. It was our favorite and seems to be very popular! Get a seat in advance. Staff: great service, always friendly and helpful! I would have liked towels arrangements from the maids, but didn't get anything even though we tipped all week :( Room: nice, spacious and clean. 4stars I'd say! All-in-all I would recommend this resort for a family holiday with young kids, just be aware the food isn't 5stars and you won't be disappointed.More
Elisabeth_CH, Montreal, Canada
The entire hospitality and cleanliness of this resort from rooms to restaurants was outstanding. The grounds was well kept and the beach was awesome. Lots of little animals to keep you entertained. The staff: Nahum at the front desk, so polite and patient and his generosity was above and beyond. The drivers/bellboys Cesar, Alejandro and the 3 Jose's were so obliging to take us around to the different locations. Cantina bartender Alejandro always welcoming and had our drinks memorized. Overall Staff were so friendly and helpful. The evening entertainment at the different locations in the resort varied which made it nice to have options. The room: fabulous!!!!! We had a Mayan suite just off the beach which had an outdoor shower just off the bathroom which was so awesome. They have 10 restaurants and we ate at different one every evening. The food selections and salad bars are outstanding. Overall Experience: I would highly recommend it to families as they have water slide/park for those travelling with children. For couples/friends who want to hang out at a the pool or lay on the beach they have a multitude of water sports available. Overall our experience was Fabulous!More
cuzi12, Calgary, Alberta, Canada
Awesome beach, decent food and service. Went there with a wedding party back in 2013 and was awesome. Closer to a 5 star resort not a 4 star. The only one issue would be with all the raccoons coming out at night so don't feed them or leave your food unattended. Avoid excessive tequila. Wear sandals on the wooden bridges they get super hot.More
My gf and I stayed at the Grand palladium Kantenah for a week in january 2015. On arrival, we were given a mayan suite (we had reserved a junior suite). We did not say anything about it and were quite happy with the surprise upgrade. The room: Beautiful. The beds was huge, we had an outdoor shower which was simply fantastic.We did smell the "sewer smell" mentioned multiple times in the reviews here. It is simply how a jungle smells. It was not very strong and went away very quickly. We actually liked it. We are in the middle of the jungle, it should smell like the jungle. The beach: the beach was beautiful at the start. There are 2 sandy areas in the water, one in front of the main pool where most people go, and one right in front of the kantenah mayan suites, which is calmer and much more beautiful in our opinion. In between these areas there were rocks in the water, which was good for snorkeling. However, as the week went on, seaweeds piled up on the beach and spoiled it. We saw workers picking it up one morning, but there were only 10 of them, which was far from enough considering the amount of seaweed that had accumulated during the week. They barely made a dent in it despite working very hard. The hotel should hire more people for this task. We never had issues finding chairs and there was plenty of room both in the sun and in the shade. The food: we had read great reviews about the food here. However, the a la carte restaurants were a disappointment. We tried: -Punta emilia (which requires reservation). The food was good, but the shrimps slightly overcooked. Overall a decent restaurant. - Japanese (requires reservation). The show was fun, the chicken was delicious and tender. The fried rice was overcooked and tasted of garlic and burnt rice. Overall a good experience, but would not eat there again. - La adelita (mexican). This one was the best. The food was delicious, the service was great, the atmosphere was great. Loved it. - Chinese: I ordered red curry beef. I got a single piece of meat in the curry that was smaller than a chicken wing. More than half of it was gristle. Mediocre. - Italian: Pasta was bland. They were skimpy with the sauce. Italian food is popular with the kids, so expect lots of families here with crying children. Mediocre experience. - Ribs and more. The bbq sauce was overly sweet and the meat itself tasted off. Did not eat more than 2 bites. Mediocre. Overall, the buffets had better food than the ala carte restaurants. The buffet food was good and had a decent variety. The grounds: Everything was beautiful and well maintained. We loved all the animals that were there. The hotel might seem huge but everything is a short walk away if you take the little pathways through the jungle. Location: The hotel was at a perfect location for us. On every expedition we went to (swimming with turtles, XPLOR, and chichen itza), we were the last to be picked up and the first dropped off. It is right in between akumal (swimming with turtles) and playa del carmen. It's pretty much a short collectivo ride from everywhere you might want to go. However, the hotel is very close to the highway, and we could hear the noises from our room's balcony, which was right by the beach. Customer service: Customer service was iffy. We had no wifi in our room and when we called the front desk about it, the staff member did not believe us because we were the first in our villa to complain. It was never fixed during our stay. Wifi did work in the lobby and when walking around I'd catch the wifi from different villas. Language skills varied wildly. Some staff members barely spoke any english and basically nobody spoke french. This is quite different from my previous experience in Cuba, where everyone seemed to speak 3-4 languages. I'd expect people working in the tourism industry to at least speak english. Multiple times the staff would continue talking to me in spanish after I'd reply in english to them. Service in la adelita and punta emilia was excellent. Servers were quick, very polite, and took good care of you. Service in the other a la carte restaurants was slow and not very polite. Bartenders were quick and nice everywhere. Overall, we enjoyed our experience and would recommend it. We loved the beach and the location, and relative to the price it was excellent. We were disappointed by the food, but it is an all-inclusive resort, so we shouldn't have had high expectations anyway.More
Bernard P, Sherbrooke, Canada
Things To Do► View all
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