You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.
Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.
It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.
Based on 2967 reviews
- Official Rating
- Rooms: 414 in Colonial, 422 in Kantenah
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar and Churchill's Bar.
Sports and Activities
All are included except where indicated.
Facilities► View all
Adults-only outdoor pool
El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.
Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.
Al fresco buffet restaurant
Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.
Rooms ► View all
Double room sleeps upto 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
Double room sleeps up to 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed - can be sold as a single. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
TripAdvisor Reviews Show more reviews »
Good Value, but lots of room for improvement
Overall the trip was relaxing but that had nothing to do with the resort itself. I think a lot of the "5-star" reviews given for this resort are in reference to the location. Obviously it's in Mexico. There's water, there's a bar - that brings it up 3 stars immediately. But here is my candid review: Design - Strange. big. We needed cabbys to get from our Villa to the lobby. We didn't know where things were for the first 3 days. Drinks - watered down massively. Service - half and half. the ladies were very helpful but for some reason the men were lazy. often times they would ask us to wait for a long time, do it ourselves, or even flat out no. I even asked for ice-cream at the bar, and he asked me to come around and get it. They wouldn't do anything unless there was a tip or we threatened to put a bad review on tripadvisor. Thank you tripadvisor! Food - we ate at a few restaurants and the buffets as well. Overall the food was good, but very salty. The Mexican and Mediterranean restaurants are recommended. No room service was annoying as well. Sales Presentation - upon arrival they say you won a free gift to the spa. it is preceded by a 90-minute sales presentation to sell you a vacation package that doesn't make any financial sense. Be weary about this. Spa is nice but I would have rather paid.More
ItsDimSet, New York City, New York
We visited this wonderful resort with our friends. We were both celebrating our wedding anniversary. Check-in was a breeze. We were in building 46 on the 3rd floor-close to the Kantenah lobby. Perfect location- king beds that were very comfortable,room very clean and nice, funny towel animals every day! Always looked forward to seeing what the next one would be. Fridge in room stocked and worked just fine if you open the cupboard door! Beer, soda and water. Balcony faced the jungle- lots of birds-very cool. On our first evening we received a fruit basket and champagne. They really know how to spoil you. The meals were all very good. Our favorites were the Steak place and the Italian. The baked Alaska was delicious. I can't believe that there are so many negative comments-ok, so the desserts were a little lacking, and our tv in the room did not work most days, but really-everything else was pretty fabulous. Good breakfast buffets, fresh grilled fish,fruits and salads for lunch, then your choice of so many nice restaurants for dinner. Sunrise, cappuccino on the beach, drinks anytime of the day or night. Lots of wildlife to see, coatis,racoons-naps on the beach, hammocks, sun, swimming and fun! We got to see baby turtles heading out to sea. We took a cab down to Akumal Bay and got to swim with the sea turtles(took our own gear-or you could rent it) We took the day trip to Chichenitza thru Apple Tours and enjoyed that a lot. After the hot tour 85 degrees- we had lunch at a Mexican buffet-liked the lime soup-we got to go for a dip in a Cenote. We did the Segway tour- so much fun! I was a little nervous, but our guide Antonio showed us how to use it and took us on a great tour of the grounds-stopping off for a drink to cool us off! We enjoyed a couple of the shows and bands that were playing outside in the lobbies. Stopped in the sports bar to check football scores-got a cervasa. Tried so many yummy drinks. Check out was easy too. We must have gone the right time of year. All in all-fabulous!More
Kathyrose2013, Green, Ohio
A Resort that has it all !!
We had a wonderful time staying at this resort . The hotel is so well organized ,, . from the buffet to the fitness studios to the spa.. There are many restaurants to choose from within the resort as well and the quality was well maintained . You can easily commute between the different palladium hotels via the little buggys ,, We would recommend to go all inclusive , The beaches are amazing . Snorkelling was amazing and you could also see some well preserved turtle eggs in this area.. We also saw a lot of sting rays but nothing too harmful .. the beaches can get very crowded at times , so if you want the best beds you might need to get there early .. Overall excellent experience in this resort .. one could also get to see the flamingo , crocodile and iguanas .. also a walk around the tropical plantations was fun :) . highly recommend palladium ,More
rads16, Munich, Germany
Brilliant Holiday!!! Wow where do I start? Check in was quick and very informative. Reception staff very friendly and helpful. I did email a room request a couple of days before departure and the replied prompt. Our room request for the Kantenah side was met. The rooms are lovely and comfortable. The beds are very comfortable also. We had a slight issue with the air conditioning however a quick call to reception and within 10 minutes it was all sorted. This hotel is huge but absolutely stunning, the walkways and little ponds around the buffet restaurants are gorgeous. The riviera and white sands area where they have the river and the boat is breathtaking. The pools are gorgeous as is the pool area always able to get a lounger no matter what time of day it was. The beach is stunning and we loved how there are quiet areas if you don't want to party in the sea There are some wonderful wildlife like coatis, raccoons and iguanas.There are crocodiles (which you can watch being fed, ) and flamingos at this resort lovely to see. The entertainment team oh my they are absolutely brilliant!! never stopped laughing for two weeks. The lobby bars at night are nothing like I've experienced before, seems more like a pub and a brilliant atmosphere and stunning courtyard all lit up at night, the shows are brilliant very very talented. The sports bar is brilliant, Francesco will look after you, he works very hard and keeps the bar spotless, he may even show you a card trick or two. Lots to do in the sports bar, they serve food fresh to order till 1.00am. Plenty of games to play too like pool, table tennis, table football and even dominoes. There is also a huge big screen. Hemingways is gorgeous and so relaxing no children allowed here, we had a few in there when our son was at the teenage club (which again was totally brilliant lots to do). I loved the 24hour beach bar, this was perfect sitting on the beach in the evening with a cool breeze having a drink or 4 also there is food here 24hrs too. We would highly recommend the Segway tour at the beginning of your holiday as this is a brilliant and fun way to find out more of the resorts, your guides are very informative and friendly .. this was so good we did it twice, they are located at the colonial pool. The new slide park was a massive hit. The food at this resort is excellent!! we tried most of the a la carte and our favourite was El Dorado, the service and food was gorgeous. You also have 4 buffet restaurants to choose from (or 5 if you are in the Royal Suites) all immaculate and good food. On a final note all I have to say is this hotel and staff are amazing and we have had the best holiday we have ever had. Rosa and Valentine at the Colonial bar you are lovely people and thank you for a brilliant holiday and we will see you next year. Please feel free to message me if you have any questions I will be more than happy to assist. More
kaycaa5, Blackpool, United Kingdom
Was good...but can improve
I traveled with my family this past weekend for our annual weekend getaway. We were booked at the Kantenah section but when we went to check in a couple of our rooms were change to the Colonial section. This was because whoever was booked before us requested a late checkout and we were given the option to change or to wait. So in the end we were split between the two sections. I was one who stayed on the colonial side but I was glad i opted to change because our room was just a few steps away from the pool area and the beach. The groups in the Kantenah section were much further. Rooms... My room seemed out dated...the tv and furniture was old...the bed spread seemed old fashioned..the bathroom had shower curtains. This is in comparison to the rooms that my other family members had (both on the Colonial & Kantenah sections). Their rooms were very much modern..nice fluffy bed & spreads, flat screen tv, nice furniture, glass door for the tub. The got robes and slippers while my room had none. All our rooms had mini fridge which was stocked daily with beers, sodas and water. We all had iron & safes. The rooms were very clean and comfortable. The A/C worked perfectly. Grounds... The grounds is huge...really spread out...cleaned and well kept. The trolleys are a must if you hate walking. They are really convenient and they run regularly. There are a lot of trees and bushes...the pathways and bridges that run through the bushes could use a bit more lighting though b/c it tends to a bit too dark at night for my comfort. Another issue I had but this may vary from person to person...there was a lot of animals running around...raccoon, coati, paca and others I'm not familiar with. My family and I were not comfortable with these animals running around just a few feet away from us or where we were eating or running out of the bushes when we least expected it. Birds were also an issue by the out door buffet area (near the pool)...the birds would be there flying around, making noise and as soon as a table was left unattended they would swoop down and pick food from the plates..the raccoon and coati did the same thing. Something should be done to change this or at least control it. Staff All the staff were extremely nice and helpful. Very courteous and they all spoke English. Food & Drinks... The drinks are nothing much to talk about...mostly average but I asked for a white wine and sprite mixture and that was my go to drink. The juices could also use improvement. The water (compared to the one from my country) was very heavy and I only drank it b/c I had to. The food at the buffet was good but this may depend on your selection. I enjoyed the Mexican night at the buffet and the Brazilian a la carte restaurant. I really liked that u didn't have to make reservations (except for the Japanese restaurant)...it was really convenient to just walk in, although if you went too late you're risking it being full already. The guacamole was very good...my favorite. The breakfast choices could have been a bit better...more variety with the sides. Beach.. The beach was long and clean. BUT...they should clear a bigger swimming area b/c it was small for the amount of ppl on the beach and the other areas outside of the swim zone had too many rocks. Besides the rock, the water was very clean and beautiful. I was very happy they had kayaks and paddle boards available for use. It was very fun using them. They have a policy that you needed to hand over an ID that they would hold until u return the kayak....and not even one takes an ID with them to the BEACH!!! Pool... The pool was HUGE and very nice. It is deep (which I appreciate b/c I'm tall)...i believe it was more than 5 ft. They did have the kids area though with slides and more fun stuff. The pool was very clean and the swim up bar was very convenient. The entire pool area was beautiful with the trees and fountains and a nice wooden bridge that goes over a section of the pool. There was also a lot of chairs and shade. Resort/Entertainment... The resort itself was nice...the lobby and shopping area was nice and clean...big. I really liked that although we were booked in one section...we had access to other sections. The have nice entertainment in the courtyard near one of the lobby. Also by the pool for the kids and they have a nice club/disco for the adults. There's a lot to see and do...you only need the time to cover it all.More
Geanna C, Belize City, Belize, Belize
Things To Do► View all
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