You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.
Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.
It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.
TripAdvisor Traveller Rating
Based On 3072 reviews
- Official Rating
- Rooms: 414 in Colonial, 422 in Kantenah
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar.
Sports and Activities
All are included except where indicated.
Facilities► View all
Adults-only outdoor pool
El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.
Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.
Al fresco buffet restaurant
Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.
Rooms ► View all
Double room sleeps up to 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed - can be sold as a single. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
standard room on special offer
Standard room on special offer sleeps upto 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
TripAdvisor Reviews Show more reviews »
Pre Xmas Visit
Clean friendly and great service, waiters always very accommodating. Evening entertainment not too high class. Might suggest if adults and you did not want to be around too many families with children, pick another resort. You do need to get your towel placed on a bed, if you get up late you will not find one ! No complaints re hotel staff !More
901Misty, Beccles, United Kingdom
Not our favorite
We just returned from an 8 night stay at Grand Palladium Kantenah. This is our 4th stay in the Riviera Maya area in the last 5 years and each time we have tried a different resort. We have learned that each resort has its positives and negatives, but this one was definitely not one of our favorites. Our stay started poorly when we were put in a room with two double beds after requesting a king room. The hotel staff did not understand the meaning of customer service and did not try to resolve the situation. They told us that we could move to a Mayan Suite and pay the upgrade or we could wait two days to move to a room with a king bed. Waiting 2 days means not being able to unpack and settle in, as well as being homeless for the majority of the day that we moved. In the end we ended up being moved the next day, but there was not attempt at an apology or any sort of feeling that they even cared that they started our vacation off on the wrong foot. Another thing that made our check in day less than desirable was that we arrived around 3:00 p.m. and by the time we got to our rooms and then argued with them about getting a king bed we were all starving as we had traveled through lunch and not had a chance to eat. The person that checked us in spent all of 3 minutes with us and did not explain anything to us. At the point we were ready to eat all of the buffets had closed to get ready for dinner and it was an hour before they would open for dinner. We learned in the following days that the beach bar has food served 24 hours a day and we could have ventured down there to order a hamburger and fries at least. Would be nice if someone told us this when we checked in. Once we got through the poor arrival experience and made it through our homeless day and got moved, things got somewhat better. The is a huge resort but it didn't feel like it had as much to do as some of the other resorts we have visited. There was also no beach or pool service and I was amazed that unlike other resorts, they were not serving bottled water in the morning to help get everyone hydrated before a day of drinking. On the positives...the food at the ala carte restaurants was some of the best we have had. We also had a couple of people that stood out for their incredible customer service. Omar, at the bell stand, was awesome, and our housekeeper, whose name I didn't bring home with me, did an amazing job and left us towel art almost every day. In the end, I gave this resort an average rating. We had an OK time, but this will not be someplace we will return to.More
Carla B, Iowa, United States
Out standing POP, as always
Great place, friendly, clean and great service from Martha, Vividiana, Alicia, Marco, Santos and Rigo in the Tikal room. Something for everyone to do. Looking forward to our 10th visit to this wonderful location. No hesitation in recommending this superb and exotic hotelMore
Brian G, Ajax, Canada
Loved every minute!
Such a fab resort! We have been to quite a few in mexico and this one is the best!! From the beautiful grounds, delish food, plenty of entertainment and beautiful location! Love that we were able to use all of the sister resorts also! Made the week seem longer because there was so much to see and do! If you are travelling with kids, this is the perfect resort for them!! The resort is clean and has beautiful grounds! We liked the shows and parties.. The food is awesome and the restaurants dont disappoint!! Drinks are plenty and good quality.. Definitely recommend!!!More
1fablife1, Vancouver, Canada
Having been to various all - inclusive resorts all over the Caribbean and our third visit to Riviera Maya, the Grand Palladium Kantenah Resort and Spa is our favourite. Whilst it is a very large complex the layout makes it very easy to get around whether on foot or by using the resort transport. The whole place is extremely clean and staff are very efficient and friendly. Food in the buffet restaurants is of high quality and we ate in all of the a la carte restaurants and thoroughly enjoyed the food and excellent service in all of them. The resort was busy but at no time did it have an air of being over crowded. No problem getting a sun bed either by the pool or on the beautiful beach. A visit to the salt water pool is a must where the background music was very chilled. I was desperate to find out the name of the female singer who could be heard every day. Apparently a memory stick provides the music so nobody knew who she was!! The quality of the drinks in the bars could not be faulted and in Churchill's bar they served a grand selection of international brand spirits. We were in the Kantenah section where the rooms had been refurbished and were very clean as you would expect. We went on the recommendation of a relative who was there earlier in the year and whilst we have never revisited anywhere before, we have already booked to go back in April with friends and family to celebrate my wife's milestone birthday!! I can only say that anyone who posts a poor review of this hotel must have been extremely unlucky!! Cannot wait for April.More
2s0ups, Leicester, United Kingdom
Things To Do► View all
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