You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.
Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.
It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.
TripAdvisor Traveller Rating
Based On 4123 reviews
- Official Rating
- Rooms: 414 in Colonial, 422 in Kantenah
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar.
Sports and Activities
All are included except where indicated.
Facilities► View all
Adults-only outdoor pool
El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.
Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.
Al fresco buffet restaurant
Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.
Rooms ► View all
deluxe double room with balcony
These deluxe double rooms come with a balcony for that extra bit of space outside. You’ll have a king-size bed or 2 US queen-size beds. And there’s a telephone, minibar, air-conditioning, ceiling fan and audio dock included too.
double room on special offer
You can expect these double rooms to come with a balcony for that extra bit of space outside. And you’ll have a telephone, audio dock, minibar, air-conditioning plus ceiling fan included too. A limited number of these rooms are available on special offer, on a first come first served basis.
TripAdvisor Traveller Reviews Show more reviews »
Something for everyone
Just returned from a 2 week stay. Can't see how anyone can give this place a negative review. However that said there are things worth noting to ensure this resort isn't a deal breaker for you. Just depends what you like. Resort is 1 hr from airport Resort is huge. Be prepared to walk lots! Everywhere. Train for transport but be prepared to wait as they fill fast. Lots of choices for food and bars. Both quiet and loud. Bring a outlet multiplier if you have lots of gadgets to charge. Caters to kids and families. Kids pool. Has adults pools too. Quieter at the Riviera. Higher end resorts in this complex can make ala cart reservations however you cannot. Higher end resorts get better treatment. Spa but charges $10 just to get in. Water sports no longer has fins for snorkelling. Bring ur own. Caters to large groups such as weddings. Abundant animals but they are beggars in the open restaurants. You'll have a hard time doing it all in 1 week. More
This was our 10th time at this resort and we are never disappointed
We visited on January 31st to February 7, 2016 for a short vacation. Actually it was way too short, our previous stays have been 2 weeks. As before, the food was excellent, especially the prime rib roast at the Tikal buffet. Our favorite server for breakfast was Martha and for lunch it was Martha as well working at the El Gran Azul buffet. She was always smiling and made us feel welcome. Our favorite bar tender was again Carlos at the Secret Bar, we have known him since our first visit in 2003, he can do wonders with Tequila and has such a cheery work attitude We always look forward to seeing him on our visits and spend a great deal of time at the adult pool.. Our favorite Al La Cart restaurant server was Jose now at the Italian restaurant (Portofino Restaurant). He always recognizes us and provides excellent service. These three individuals deserve extra recognition for their dedication towards service excellence. Overall, we have found all staff very friendly and hard working. The resort should be very proud of their staff and their commitment towards excellent service.. The grounds were very well kept, and the resort's efforts towards energy efficiency and ecological protection and preservation are commendable. Since this was our 10th visit to the Grand Palladium, we were fortunate to receive an upgrade, thank you very much, it is appreciated and will draw us back next year. I'm sure if you were to visit that often, you would be upgraded as well.More
We stayed here March 2015 so this review is a bit late. I got reminded of how amazing this place truly was while trying to research where to go for our vacation this year. It set a very high standard, and every place we're considering we end up comparing to the Grand Palladium. None of them seem to measure up so far. We arrived at the resort around 1:30-2:00 PM. While checking in we encountered a small problem. They couldn't seem to find our reservation. I handed them a printed copy of a room request I had sent in the week before, with the response from one of their representatives hoping that would help. After a few minutes they finally managed to find our reservation. They told us our room wasn't ready, which wasn't that big of a deal. We were given our wristbands so we could enjoy the property while we waited. We went to grab some lunch at the buffet. After eating we went back to reception to see if our room was ready. They said "not yet". So we ventured to the beach. Went back to check a bit later and it was finally ready at about 5:00 PM. It was a minor inconvenience not being able to access our room right away but it wasn't THAT big of a deal. Other than that, our time there was perfect. We stayed in the Mayan suites. Our room was fantastic. Beautifully decorated. I've read reviews where people complained about the beds and pillows. I've never slept so well. I'm also prone to back and neck pain but didn't have a problem with that at all! The balcony was spacious and the hammock was nice to relax in. Our housekeeper (Teo, I think) always did a great job and left us the most adorable towel art. The real gem of these rooms though are the private outdoor showers. There's a tub and shower head inside as well, but we never used it. It was wonderful to take a hot shower while watching the palm trees blow in the wind. The beach was great. Seaweed was a major issue all throughout the Caribbean last year and we were a bit worried if it would be a problem for us. It wasn't. There was a bit on the beach early in the morning, but the staff worked hard to clean it up before most people started to head to the beach. On occasion there would be a little piece floating in the water, but nothing to stop us from enjoying the ocean. There are some rocky/coral sections and there are soft, sandy sections that are great for swimming. There were people snorkeling a bit further out and apparently they saw sea turtles. Even if you don't go snorkeling, there are still a lot of fish that swim around in the more shallow water. At one point we were standing at about hip depth and there must have been at least 30 of them swimming around us. There's also some stingrays. You don't have to worry about them as long as you shuffle your feet. We also enjoyed the pools. We didn't use to one at Colonial, but we did use the White Sands one. The one at Colonial always seemed busy and noisy, but at WS it was much calmer. Definitely not as many people at that one. Our favorite, though, was El Secreto. It's small and basically hidden. It felt like your own private oasis. Even better is that this pool is open late (until midnight I believe). So it was really nice to go for a quiet swim after dinner. I can't speak to the towel game at the pools, but at the beach it was never an issue. It's so large and there are so many chairs that even if people do reserve their spots, you'll still be able to find a great place. There are lots of palm trees so a shady spot is always available. I noticed at the WS pool this didn't seem to be a problem either. When we went later on in the day there were lots of available chairs/palapas. The food was good. As a vegetarian I thought my options would be limited, but I never had a hard time finding something to eat. We only tried the Italian restaurant since we prefer the buffet. All of the a la cartes (except for Japanese show cooking table, beach bbq, and the seafood restaurant on the beach) don't require reservations (those staying in the Royal Suites have the option to make them though). We didn't have to wait long for the Italian since we showed up a little bit after it opened. Sometimes there will be a wait, but they give you a little beeper so you can go enjoy a drink at the lobby bar. Each night of the week had a different theme at the buffet so there was always something new to try. The breakfast buffet was our favorite (lots of choice...hashbrowns, fresh fruits, waffles, and best of all...churros!). I will say one thing about the breakfast buffet though, the "maple" syrup was not the best. As Canadians I guess we're used to the good stuff. We took advantage of the pasta station at both lunch and dinner quite a bit. Elizabeth (I think) at La Hacienda always did a fantastic job and always greeted us with a smile. Tikal buffet had a more relaxing feel at dinner (I guess since it's smaller). The resort is fairly large, which means there will be quite a bit of walking. We loved that though. Plenty of things to see (BEAUTIFUL property, lots of wildlife). Surprisingly after eating so much (since the food was so delicious and abundant), I actually lost weight. I have all the walking to thank for that (LOL). They do have golf carts and trains to get you around if you don't feel like walking. Needless to say though, heels are a bad idea. We didn't end up doing any excursions since there was already so much to do and see on-site. The resort is in a great location for this though. We did go to Playa Del Carmen to do some shopping. I suggest using the Collectivos. They are safe, they run often, and are much cheaper than taxis. The Palladium is pretty much right between PDC and Tulum so either way it'll take less than 30 minutes to get to either. This is also great if you want to go somewhere like Xcaret, Xel-Ha or Tulum. You can take a collectivo to any of them and you can get there early enough in the day to beat the crowds that usually take the tour busses (bonus you don't have to stop for long periods of time to pick up guests at other resorts). They have vendors set up each night in the Colonial lobby (in the WS/Riviera one too I think). They don't harass you like some of the other ones we've seen. They will try to gouge you though, so I definitely suggest haggling. We got a fantastic deal on some really gorgeous souvenirs. I really can't say enough about this amazing resort. Obviously not everyone will agree since everyone has different tastes and standards, but for us it was absolutely perfect. It really felt like paradise. We will definitely be visiting this resort again (if I'm lucky enough to convince my boyfriend, maybe this year :)!)More
Great hotel.. We would definitely return
we visited the resort the week of 1/25-30th. The check in process was bad but after that the rest of the week was great. The front desk should just be honest up front and tell you to come back in an hour or 2 instead they told us to return in 15 min and our room would be ready. We went back to be told another 15 minutes this happened 3 times and was very frustrating. We stayed in the junior suite and it was very spacious and extremely clean. the bed was very hard and the pillows were hard and small. More the size of a throw pillow not a bed pillow. There are very few outlets that are accessible. We had a hard time finding plugs for 2 cell phone chargers. i would suggest taking an extension cord or power strip. The breakfast buffet was great. We didnt eat lunch oftern but our lunch at Punta Emilia was great. Nice fish and plenty of variety. The bar service was awesome. We had such a great week at the pool and beach bar with Antonio, Alejandro, Daniel and Archangelo. They were all fun and very efficient We rarely had to wait for a drink and most of the time they knew what we wanted before we asked after the 2nd day. The grounds were beautiful and always spotless. The wildlife was cool but a little annoying at the outdoor buffet at lunch time as they would come right up to your table and on top the empty tablets. It is a very large hotel complex so be prepared for a lot of walking. It was never troublesome and if you are tired you can always get the tram to your location. some people complained about the WiFi but we did had great coverage at the room, pool, restaurants and bar. The only place we did not have service was on the beach but that was expected. One of the couples in our group purchased the travel club as they were so impressed with the resort. We would definitely return.More
When do we go back!!!
This 300 acre jungle paradise with several swimming pools, restaurants, and buffets and salt water pool at one of their beaches on the ocean, daily and nightly entertainment of Vegas quality offers something for everyone at any age. Toddlers, teens and adults will enjoy Palladium. The Spa and their staff are top notch. Staff tries to supply every need and in a timely manner. Due to the size of the resort, they provide transportation thru out the resort.More
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