You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.
Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.
It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.
Based on 2818 reviews
- Official Rating
- Rooms: 414 in Colonial, 422 in Kantenah
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar and Churchill's Bar.
Sports and Activities
All are included except where indicated.
Facilities► View all
Adults-only outdoor pool
El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.
Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.
Al fresco buffet restaurant
Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.
Rooms ► View all
Double room sleeps upto 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
Double room sleeps up to 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed - can be sold as a single. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
TripAdvisor Reviews Show more reviews »
A little bit of paradise
LOVE LOVE LOVE THE HOTEL, MEXICO AND THE MEXICANS This hotel was amazing. Like a little village it was massive so you could just walk and walk and never leave the grounds. The wildlife was amazing. Big beautiful butterfly's, hotels own crocs and flamingos and the cheeky little weasel things and loads of iguanas. But they cohabit and are only a pain if you wind them up. As some of the childish Russians did. That's something I'll touch upon later. Everything was amazing. My only personal complain was I was asked to leave the buffet area one evening as I was wearing a basketball top. Still a little confused to this day as to why. We went on the dolphin trip which let us have a dolphin for just the three of us and was a memory I'll never forget. We also made our own way to tulum by taxi and we had a great time. The drivers were great. And tulum is just palatial. One of the best beaches in the world. I really can't say enough about this complex it's busy when you want and quiet when you want. As you can make as much or as little of it as you want to. We had two weeks of sheer relaxation unless we chose otherwise. There is a segway tour and team on site. My and our lad did this twice. As it was just amazing. Leon (one of the segway team) was amazing and made friends with our boy instantly and kept friendly and attentive for the whole holiday. I also took out a jet ski on a quieter day. Absolutely amazing. I love my extreme sports and this ticked a huge box but I love to relax also and I did my fair share of that too. The buffet restaurants can be a bit chaotic as they have a queue and wait system when there's loads of free tables. Never seen this before but we never waited too long and the food was fine. Lots of choice everyday. The al a carte restaurants were really good. Our favorites being the oriental two. Not being limited on these too was a huge plus. The only downfall was the amount of rude ignorant Russians who come in hoards. So you can't really say anything as your out numbered and out weighed. I must be honest I didn't expect to find them this far from Turkey or benidorm but there were a huge presence. Something I was told while I was there was they come from Miami as the mafia are buying all the club's and bars. How true this is I don't know but there were a lot of them. On the whole amazing holiday. Can't wait to go back. More
ppfamily2012, Birmingham, United Kingdom
Restaurant Booking Arrangements A Let Down
We chose tis hotel for our summer vacation, there was a group of 6. Arrived at hotel check in was fairly quick we got taken to our rooms. Unfortunately our friends were put in a smoking room that absolutely stunk. They were quickly moved without any hassle. The hotel itself is very clean and most of the staff seemed very friendly. What lets this hotel down is the way in which you book your restaurants. 10% of their guest are private members, they get priority booking in the Al a Carte restaurants. The rest of the residents are suppose to be on a first come first serve basis. This only seems to work if you are a small party. We spent the first 4 nights going from restaurant to restaurant trying to get in. Only to be told they were fully booked or they were adult only. Seeing as we had young children we found this totally unacceptable. When I went to reception I was told that if we wanted the Japanese or the fish restaurant I would have to be at customer relations by 7.30 in order to stand any chance of making a booking for the next evening. Even then it was not guaranteed. I get up every day for work I don;t expect to have to do this on holiday, and then not even guaranteed a sitting. If you want to relax and make the most of what you've pre-paid for, this not the hotel for you. Due to their lack of booking systems. It is very poor value for money. We paid for a hotel offering several restaurants and shows. Because of their private members being able to prebook and there being more than 2 in our party we were unable to get value for money from this hotel. We had to eat in the buffet most nights and missed most of the shows. We would have been better off going to a smaller hotel and being able to use all the facilities that we paid for. Just to add, do not accept the free welcome gift that they put in your door. This basically is a time share selling ploy. They will offer you breakfast(in the all inclusive) and then keep you for 3 hours while they try to get you to sign up for the Palladium Club.More
Mill99, Cambridge, United Kingdom
Check in: very smooth. We had requested rooms with double beds next to each other in Kantenah scection and got exactly that. Rooms: could not fault! Grounds: amazing. The wildlife is what makes this hotel!!! Very clean. Yes it's a big place but you soon get used to it and a good walk (with amazing views) burns off some of the extra calories! Pools: Colonial pool was too noisy and boisterous for our liking but that is what a lot of people want. White Sands and adult only pools much calmer. Bars: pool bars very busy later on. Not enough staff so it was a case of whoever shouted the loudest got served first! Service: some staff seemed much happier to help than others but to be fair all staff worked extremely hard! Restaurants: did not like a la cartes as service took forever and food was often not hot. Buffet at White Sands was our favourite, seemed a cut above the rest. Lunch buffet near Colonial pool was great for viewing coatis! (Lots of silly people feeding them then shooing them away! People should remember that the coatis live their too. The hotel is in the jungle which is their home. If you don't want to be bothered by them, sit over the other side of the buffet!) Beaches: beautiful but thoughtless people left empty cups all over which attracted wasps and looked awful by the evening. Not enough staff to clear them up. One gripe I had was why in the buffets you couldn't just find your own table. You had to wait at the entrance for someone to find you a table. Very strange as they never sat you at a table that was set anyway. When we once asked for a specific table (rather than the dirty one directly next to the cleaning station that we were offered) we recieved a major groan and skyward look from the petulant waitress who then did not serve us drinks. Also the ridiculous dress code for a la cartes...women with backsides falling out of their shorts. Very sexist dress code! Only other gripe was that the man who stacked our minibar stole the maid's tip. My advice is to maybe hide the maid's tip under the pillow! Overall this was an absolutely amazing holiday and I would most definitely recommend this hotel to anyone.More
Beautiful Resort, Great for Families
Booked this property via Air Transat. Our party consisted of a 2 yr old and a 11 yr old, both of whom enjoyed this resort very much. Palladium is a huge property consisting of 4 properties, Kantenah, Collonial, White Sands and Riviera. Of these, Kantenah is more kids-friendly with various activities and a decent kids pool with lots of slides etc. Because of it being so, it tends to be tad bit noisy compared to other properties. The best part is you can stay in either of the properties and have access to all amenities across all 4 properties including pools, buffets and a la carte restaurants. The location is about 1 hr 15 mins bus ride from Cancun airport and we found it conveniently situated between Playa Del Carmen and Tulum each about 30 min drive away. Check-in was prompt and courteous. Villas and rooms were very clean. Rooms were comfortable, spacious. Beds are average. We had many issues with the air-conditioner but the staff dealt with efficiently and in timely manner. There are a lot of animals on property - iguana (lots), Coatimundi, flamingoes, and lots of fish in lobby water works. None harmful. Absolutely safe. Kids would go so close to feed them. Only problem we encountered as veg. family was options for food, specially in Buffet restaurants. What made it worse was the 95% of the staff do not speak or understand english. We used Google Translate quite a lot! Most of the service staff including host, wait staff etc. felt overworked. They just had too much to do to pay attention to our needs. Overall we could manage but it would certainly be nice for the resort to have more vegetarian food options. Note that the buffet restaurants at White Sands/Riviera (Kabah) are much better than Kantenah (Tikal and La Hacienda). We ended up going to White Sands for lunch each day. They have a mini-train (kids will love it) that runs across all lobbies. Italian a-la-carte restaurant Portofino is very good and so is the Mexican restaurant. We did not try others. We repeated Portofino. They do not take reservations at these restaurants so arrive early and be prepared to wait longer after 7:30pm.More
SDintdot, Toronto, Canada
Great room, better beach, BEST swim-up bar!
Attended a wedding and everything was perfect! The planner's had everything arranged for us, so we could enjoy our stay! We often frequented the swim-up bar in the pool as well as the beach bar for 24hr snacks! The food was always excellent. The "train" services to take people to each of the resorts along the beach was awesome - there was something new to do every evening. Shuttle service to take us into Playa del Carmen was great and let us pick the time and location where we wanted to be picked up again. The lobby was the perfect place for our large group to reunite throughout the day and before dinner. The a la carte restaurants were delicious and you didn't have any limitations (some resorts only allow you to go to each restaurant once, or only 4 a la carte, etc.) The rooms were awesome, but the air conditioning was a little picky. I believe they were on motion sensors, which is GREAT for energy consumption, but during the night...? It gets a little warm. The room, however, was always clean with a fully stocked beer fridge! I loved the bathrooms with a large shower and deep tub. Would definitely recommend, if not attend again!More
GypsyTraveller076, Winnipeg, Canada
Things To Do► View all
Items marked with * incur extra charges which are payable locally
Rooms can be allocated in either the Colonial or Kantenah sections. Either way, you'll have access to the facilities located in the Riviera and White Sands too. The only facilities unavailable are those located in the Royal Suites Yucatan by Palladium, as this is a private and adults-only section. Listed facilities reflect entire Grand Palladium complex. The Royal Suites Yucatan section is exclusive to customers staying in this area and it's adults-only.
Prices displayed in the 'top places to stay' section are the lowest prices available departing within the next 365 days. All offers are subject to very limited availability.
All prices shown are updated once every morning and therefore could change at any time during the day. All prices shown are per person and are based on 2 adults sharing unless otherwise stated. When selecting an offer you will be asked to enter in the number of adults and children travelling, the applicable price will then be displayed based on your chosen party size.
All offers are subject to availability. First Choice reserves the right to withdraw these offers at any time and without notice. For full booking terms and conditions please click here