You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.
Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.
It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.
TripAdvisor Traveller Rating
Based On 3783 reviews
- Official Rating
- Rooms: 414 in Colonial, 422 in Kantenah
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar.
Sports and Activities
All are included except where indicated.
Facilities► View all
Adults-only outdoor pool
El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.
Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.
Al fresco buffet restaurant
Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.
Rooms ► View all
Double room sleeps up to three adults or two adults and two children up to twelve years old. They come with two double beds or one king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
standard room on special offer
Standard room on special offer sleeps upto 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
TripAdvisor Traveller Reviews Show more reviews »
We were there as part of a wedding group... The hosts incredible trying to accommodate. It's a clean & efficient resort.... There is plenty of wildlife and the staff goes out of their way to please you. If you are looking for party, try the clubs in playa del Carmel, the one in the resort is seniors orientated More
Rumentino, Sydney, Australia
If you can ignore poor service - you can greatly enjoy that resort
We have been there for 11 nights, couple with 2 kids. The place is simply beautiful. Wonderful pools, great beach, excellent variety of restaurants & food. A great place to relax and have fun. So, what was overshadowed our vacation? Stuff members at the reception, not 1 and not 2, were extremely un-helpful, un-pleasant, with ZERO understanding of customers needs and with no motivation to help at all. on the contrary. It all started when I release the room is too small for us and I wanted to upgrade room with additional payment (did not ask for any gifts). I keep going-returning to the Kantenah reception for 4 times maybe spent maybe 2 hours with "come & go" till finalize. I paid the extra 400 USD for the remaining 8 nights and still had so many trouble till I could get in to the upgraded room. As I will be mentioning names of really good people at the end of this review I feel obligate to say that Ana & Nanci from Lobby Kantenah were making our experience very bad and let us feel un - wanted at the hotel. Very un-professional, very bitter ladies, ladies that shall not work directly with customers. Funny enough, you see quiet a lot of angry faces at the area of the Lobby (the stuff there really do very bad), and than a nice sales person coming to you, wearing the hotel uniform (!) and asking you if everything OK. Obviously he sees that not everything OK and when you start telling what a bad experience you are having he is saying: "yes, I know. the reception is very bad. crap. The owner itself understood that and that why he took us, the "TRAVEL-CLUB" to make sure the experience will be good. Do you want to register with us and have more benefits?" Obviously, I am not co-operating with such methods. I am paying enough to get a good service without "Applying" to some travel club. How they are not having any shame to have people with the Hotel uniform to tell you the service at the Hotel is poor??? Other example - upon check-in they are photocopying all passports including the kids. Than, the next day you put the kids at the Mini-Club. You are wearing your swimming suit. They are asking you for the kids passports copy. obviously you do not have it with you (why the reception did not pass one or at least hand you with a copy?!). So, you are walking to the lobby (10-15 min walk) to ask a copy. Opps, we do not keep one. so you walk to your room (another 10 min walk), open the safe, taking the passports, returning to lobby, copy the passports, returning to room - placing passports again in safe and returning to the mini-club. A 45 min mission that could have been totally avoid with a little bit of attention to parents needs. Good points & people: the UNDER WATER experience was great. Marco, Luis & the rest of the guys were really nice. Thank you! The ladies that runs the MINI-CLUB are awesome - Ana, Karen, Estefani, Yaren, Karla & Javhani. Even though we greatly enjoyed our vacation - most likely we will not return to Grand Palladium Hotel. I always prefer to spend my money with people that like to provide GOOD service and letting you feel welcomed. As written at the title of my review - if you can ignore poor service - you can greatly enjoy that resort.More
YairShai, La Massana, Andorra
fabulous holiday i have ever been on so far
I have never been over that side of the world befor what a great time we all had people are so frendly and staff is allways there to help u and wait on u very clean hotel and lots of things to do cant wait to go again xxxMore
sarahjlloyd27, Torquay, United Kingdom
It's taken me a while to write this review but am now happy with it...... My husband and I arrived here on 13th June 2015 for a 2 week stay. The day we arrived the weather was horrendous with torrential rain, this did not really dampen our spirits though as it may have been raining but the place was beautiful. Check in was slow but after we checked in we were given a map and eventually found our villa, we were in kantenah 46. Beautiful clean room with refurbished bathroom which was very nice, towel art on our bed and we waited for our luggage to be delivered which took no time at all. We then got showered and changed and went to explore the resort, we found out that the rains had started 2 days before we arrived but all the other guests seemed in very high spirits. Day 2 found it still raining but we used the day to explore the huge resort and sample cocktails in all the bars.....fantastic day. By day 3 the rain had stopped ,we were up bright and early an went for a walk along the beach and saw all the seaweed that had been washed up. There were lots of members if staff picking it up. I must mention that all the staff were very genuine and very helpful. We then came across El secreto and we spent most of our 2 week break at this pool. The bar tender Carlos was amazing nothing was ever too much trouble he apologised if he didn't have fresh strawberries to go in my daiquiri and made us feel very at home, Carlos surprise cocktails were the highlight of most days and we felt that he went above and beyond on a daily basis and tipped him appropriately.The adult pool was much less boisterous mainly than the larger pool, there were a couple of days were there were very loud obnoxious Americans there and some rude spainiards but in main the adult pool, was frequented by English couples that wanted to read relax and swim in calm tranquil surroundings. I cannot comment on the evening entertainment as we are early birds and would rather have an early night than spend the day in bed. The air con in the room was very good, all the meals in the buffet restaurants which is where we ate was very good no complaints at all. The only major problem was the mosquitoes which came after the rain had subsided, we took jungle strength 100% feet and we were still bitten, we found putting toothpaste on at night before bed stopped the itching. All in all a fantastic time was had, we will return in. After years buy we have a lot of places we would like to visit beforehand.More
rudge_ta, Cheltenham, United Kingdom
Great if you like wildlife
Our family (including kids 13 and 15) stayed at the Grand Palladium Kantenah in July 2015. We liked the resort, but it isnât the best one weâve stayed at in Riviera May. Overall, I would recommend it â depending on what you are looking for. First, this resort is massive. The biggest we have ever stayed at. While this does give you access to a lot of facilities and lots to explore, overall I think itâs too big. The different resorts that make up the Grand Palladium complex are not that different from one another, so as you explore there is not that much variety. For example, every pool is largely the same, the lobbies have only minor differences, etc. The biggest difference between the resorts are a) the specialty restaurants and b) the White Sands, Riviera and Royal resorts have a small lake and river, which is kind of neat to see and explore. The food was decent. Typical AI buffets and specialty restaurants. Not a lot to say here that others have not already commented on. We did not try the specialty restaurants. Had planned to, but my wife became ill from something off the resort and one of our excursions ran long. The Mexican food at the buffets was our favorite, especially the tacos al pastor. The beachfront snack bars are nice. The cocktails were decent, but not top grade liquor and weâve had better at other resorts. The main pool is OK. Large and deep, and pretty warm water due to the weather. Overall, the pool felt a little dated and in need of some renovation. Our favorite pool ended up being the salt-water pool, which I didnât expect. Smaller, more intimate, great views, small bar and some great cabana type beds. The beach is nice. Lots of palm trees, hammocks, great views, nice sand, long stretches to walk, a turtle sanctuary, etc. The biggest downside was TONS OF SEAWEED!! Not sure what is causing this, but it was up and down the entire Riviera Maya while we there. We have never had this problem on prior trips, and normally the beaches in Mexico are gorgeous. In any case, it really took away from the beach experience. The resort tries to clean it every day, but their efforts made little difference. There were literally waves of seaweed coming in every day. The snorkeling is not that great. Part of the problem is the seaweed and lots of churn from the waves, resulting in less than ideal visibility. But regardless there really were not a lot good reefs here and only limited sea life. Saw a few schools of Chubs, but that was about it. The highlight of this resort is the local wildlife. Itâs like a zoo and awesome. We saw wild monkeys cruising through the trees (very unusual to see this), and tons of Coatis, Agoutis, and Iguanas. The resort also has crocs and flamingos in enclosures around the resort. The resort has a very cool jungle feel to it, with wood trails leading everywhere. Of course, with jungle come lots of mosquitoes. Bring bug spray. One thing we love about Riviera Maya in general is the great excursions. This was our third trip to the area and we are still discovering new things. This time around, we rented a car and went to the following places off the resort: 1) Xcacel Beach 2) Cenote Sac Actun 3) Playa Paraiso Beach 4) Gran Cenote 5) Scuba Diving in Cozumel 6) Playa del Carmen (every time we visit âº) See my reviews for these excursions (or past excursions) separately on Trip Advisor. The bottom lineâ¦ this is a nice resort, especially if you like wildlife and want a nice beach. But if this is your first time to Riviera Maya I would recommend looking at Barcelo Maya first. This is our favorite resort in Riviera Maya. Not too expensive, but also has a great beach, plus good pools, snorkeling, etc. Better overall value.More
verhoev4, Baltimore, Maryland
Things To Do► View all
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