You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.
Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.
It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.
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Based On 4486 reviews
24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar.
All are included except where indicated.
El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.
Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.
El Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.
These junior suites have a spacious and bright feel throughout. There’s a balcony for that extra bit of space outside plus air-conditioning and ceiling fan to help you keep cool. You’ll also have a hydro-massage bath, an audio dock, Wi-Fi, a minibar and bathrobes and slippers.
You can expect these double rooms to come with a balcony for that extra bit of space outside. And you’ll have a telephone, audio dock, Wi-Fi, a minibar, air-conditioning plus ceiling fan included too. A limited number of these rooms are available on special offer, on a first come first served basis.
Very beautiful resort grounds. Attentive, polite and respectful staff. Food is atrocious. We ended up renting a car and eating off site (which was a blessing because we found some great spot with top notch seafood). Beaches are rocky except for one very small stretch which becomes incredibly crowded. Their highest quality alcohols are Smirnoff and Sky, however 2 times at two different bars over the seven days there, white tequila was in the Smirnoff bottle. After tasting it both times, I asked the bartenders to see the bottle. Each time, I smelled the bottle and poured a bit out to confirm. Even the bartenders confirmed. If they're going to substitute no name alcohol for moderate brands, they should at least make sure that they're substituting the right alcohol. Drinks were very weak; about 1 shot for every three drinks; however, the very nice bartenders would add more upon request. If you do stay here, spend the extra on a room on or close to the water. The cheaper rooms are far from the beach and the sea breeze is completely blocked by beautiful forest/jungle.More
Timothy M, 33936
I've stayed in Mexico about 10 times in resorts in areas in Cancun, Riviera Maya and Isla so I'm comparing this to a lot of others.. I traveled with my 7 y/o I won't bother repeating a lot of the other reviews but feel free to message me if you have any specific questions... Some random points: The Colonial/Kantenah side is more family focused but I felt the other side (Riviera) was more beautiful being in the lagoon but the pool is a hike to the beach and further from a lot of things. The reason the C/K side is more family is that you can walk to the pool, beach, kids club, beach bar and snack bar are all a 30 second walk. The pool is VERY deep but they have sections on both side that are shallow and the kids slides are zero entry. The kids club was great. Some neat features of that was that you didn't have to go back and check on them every hour and they actually feed the kids which is nice. One day I went to the spa from 10-4 and my daughter wanted to even stay longer. They can be in a show every night at 8pm which they liked as well. They have activities all day long. The staff was great and there was always one person that spoke pretty good English. There are a lot of Europeans and Spanish Speaking children as well so I understand that. But again, just letting you know helpful tips. The resort is beautiful and by far my favorite was the salt water pool. There was always room there and the bartenders Antonio and Bryan were AMAZING! I didn't find the restaurants amazing ( they were usually very busy which may the reason) and I only eat seafood and the resort certainly has a lot of meat options. The buffets were huge and always had good service (and I found a place in each to charge your phone so keep an eye out). AND the juices that they make are the best part of breakfast. There are definitely mosquitos so bring spray especially walking to dinner and going to the show. Definitely take a trip to Akumal to swim with the turtles..we've stayed there before and its magical. Akumal Dive Shop will take you out and you can buy the pictures. As a lot of people said, please do tip. These employees make so little (I've heard $5 day) and unless you make that please do at least tip $5/day to the maid, $5 at the restaurants and at at least $1-2 at the buffet and for each drink. We always use USA transfers as well and they are always on time, friendly and speak great EnglishMore
Great experience!Everything was perfect except the fact that you need long pants for dinner reservations at the specialities restaurants.It doesn't say anywhere, but if you decide to go here, despite the fact that is very hot and humid, put a pair of long pants in your luggage:).You can also rent a pair from the reception desk for 20$ (you'll get them back upon returning the pants) but you'll get a pair of trousers like the staff members...But at least yoy can try the specialties at the restaurants:).You can always buy a pair of linen trousers from the shops within the resort, but they have very high prices.Anyway, the food was great, staff members very polite, very clean rooms.Me and my wife had a great time!More
My husband and I went with our 3 children: 14, 5 and 3.I booked directly with the hotel to ensure I would have rooms that would connect. After a long flight and a shuttle the hotel offered that stopped several places that were not the hotel we were greeted with an extremely rude employee who was the manager at the front desk. She informed me our room was not connecting and we would need to pay if we wanted them to connect. When I explained we have already paid for this, as the hotel representative made me move rooms and pay more than I had planned to ensure our connecting rooms, without any apologizes said " they are not connecting and you will have to pay extra" I felt blackmailed as she knew we needed the connecting rooms and at 10pm after a long day off traveling I was FORCED to pay the extra. Completely Rude through out the entire check in process. We later were offered a welcome kit for booking directly with the hotel. The set us up on a time share presentation. I would not recommend this. The first two men we were with were extremely nice so we went along with it. But the "Manger" women was extremely RUDE and hostile to me, I had to get up an walk away. The property is great for children! The Food was Great! However my experience with the 2 rude employees, I will not return to this property.More
My family visits this resort often. We love Ali, he makes our trips complete; he is family now! The resort is very clean and maintained. The Japanese restaurant is a must! I spent most of my time on the beach rather than the pools. The only con is the electricity turns off once out of the room for a period of time (motion censored) makes the room a little stuffy once you are back. Other than that, love the resort!! Highly recommend.More
From £875 per personView details
From £875 per personView details
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