You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.
Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.
It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.
TripAdvisor Traveller Rating
Based On 5073 reviews
- Official Rating
- Rooms: 414 in Colonial, 422 in Kantenah
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar.
Sports and Activities
All are included except where indicated.
Facilities► View all
Adults-only outdoor pool
El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.
Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.
El Gran Azul buffet restaurant and bar
El Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.
Rooms ► View all
double room on special offer
You can expect these double rooms to come with a balcony for that extra bit of space outside. And you’ll have a telephone, audio dock, Wi-Fi, a minibar, air-conditioning plus ceiling fan included too. A limited number of these rooms are available on special offer, on a first come first served basis.
deluxe double room with balcony
These double rooms come with a balcony for that extra bit of space outside. You’ll have a king-size bed or 2 US queen-size beds. And there’s a telephone, Wi-Fi, a minibar, air-conditioning, ceiling fan and audio dock included too.
TripAdvisor Traveller Reviews Show more reviews »
Wonderful placevfor vacation
Grand Palladium is a wonderful resort for a family vacation. The resort is big, including 4-5 hotels, many restaurants and many buffets, many lobbies, multiple pools. There is a train between different hotel lobbies. The people of Grand Palladium are so friendly and helpful. The most amazing thing for the kids and not so, was finding different animals walking free around the resort /we never saw coatis and agoutis before/. There is no negativity to say about this place. The New Year's eve was so fun. Wonderful time.More
A very nice resort with room for improvement
the staff were very nice and were very accommodating. The cleaning staff were excellent and it was A+ each day. Our room was nice and a little dated but it still was enough for our week there. Our screen door fell off and i noticed a few like that. The Resort is very big and actually holds three to four resorts in one. We had kids so we kept busy with family fun rather than adult fun. I definitely would go back again.More
Outstanding in every area and our new favorite resort!
We were former Beaches Turks and Caicos regulars for several years until they out priced us. After that, we started going to Dreams Resorts (Tulum, Riviera Cancun, and Las Mareas). Wanting to get a quick winter get away and not pay the additional price of Dreams we decided to try GP Kantenah after a coworker highly recommended it. After staying a week at GP we are completely sold on their resort and will return. I will compare the resort to Dreams: Location: The beach at Grand Palladium was far better than Riviera Cancun and a little better than Tulum. It is about an hour drive from Cancun airport. Overall Resort: The property is huge, however there are "trains" that take you between the resorts and golf carts can be requested for a pickup as well. We had no problems navigating the resort and never felt lost. The landscape of the resort was very comforting to us as it is very nature like. The rooms are on the exterior of the resort and you walk on walkways through mangroves to get to the pool and restaurants. Pool/Beach Chairs: We found Grand Palladium to be superior in this area. There are more than enough chairs around the pool and on the beach. One of the things that always irritated us at resorts are the rude people that feel the need to go down at 7am and reserve blocks of chairs for their party only to come down at 2pm, if at all. Grand Palladium's answer to this is towel cards. At check in they give you one card per person. When you need a towel you give your card to the person at the towel shack and they give you a towel. If you need a fresh or clean towel they exchange it with you. When you are done with the towel you give them your towel and they give you your card back. This policy keeps those rude people from laying towels all over the resort "saving" chairs that they don't use or that couple that gets 5 towels and takes 5 chairs to prevent anyone sitting next to them. They say that if you lose your towel you will be charged $20 to get another card.(someone walked off with one of my towels, I politely explained my predicament to the attendant, and he slid me a towel for free) Either way there is no need to have more than one towel at a time. Restaurants/Food: I found the food to be better at the GP then Dreams. With such a large resort there were so many choices that we didn't get to all of the restaurants in the week that we were there. The Brazilian Steak house was awesome. There were times when we went to the a la carte restaurants that we were told there was a wait. This didn't bother us because it it common sense. If every one goes to eat at the same time, they can't seat everyone at once, no different then when you go out to eat where you live. Every restaurant has a bar in the general area so you can have drinks or they will give you a pager where you can go to the lobby bar and have drinks or just hang out until your table is ready. Alcohol: I don't need to have the best of everything. I was happy with the drinks and found no issue with anything. The bartenders were not shy with the pours and always poured extra if you asked. I'm a beer drinker and the only option was Dos Equis and Dos Equis Amber. While I'm a craft beer guy, I don't expect to get craft beer at resorts. Service: The service was outstanding at every area of the resort. From bell boys, to the front desk, the maids, the hostesses, and servers I can not give the workers a high enough rating. Another area that I feel makes Grand Palladium rise above Dreams is that they do not have the separate tiers so you do not feel like you are missing something. Dreams always pushed their Preferred rooms that get you faster check in and access to special bars. if you didn't upgrade you felt like you were missing something and if you did upgrade you felt like you wasted money. I am completely satisfied with the Grand Palladium experience. I am glad that my coworker suggested the resort and look forward to returning year after year.More
Wonderful Christmas Week Vacation
This review is a few weeks late, but the glow of our vacation has not yet worn off! Every Christmas my husband and I leave the cold Canadian weather and head south for Christmas week. In the previous 3 years we went to Cuba but this year decided on the Grand Palladium at the Riviera Maya. We have previously stayed at the Grand Palladium in the Dominican Republic and were expecting much the same experience (a good one!) in Mexico. We were not disappointed. Yes, as some people have pointed out, the resort is large. But this is something we liked about the resort....multiple options for restaurants and buffets, different activities in the evenings in the many lobbies, multiple pools...and if you're not able to walk the distances between resorts the train comes by regularly... and the bellman will also take you in one of their carts. I honestly have nothing negative to say about the resort. New Years Eve was fantastic....music...shows....bands....champagne...party favours. A wonderful celebration! Not to mention the phenomenal selection of food at the buffet on New Years Eve....well done Palladium! On the topic of food.... we tended to opt for the buffet most often as it seemed to provide the most selection and options. I am a celiac and had no difficulty at all in finding meals that were delicious and safe for me to eat. When checking in they gave me a card identifying my dietary restrictions so that I could alert staff in the restaurants. Everyone was very accommodating and informative if I had questions regarding content of the food. And thank heavens guacamole has no gluten because I was in guacamole heaven at the resort! We stayed on the Kantenah side of the resort. Our room was on the third floor as we had requested. The bed was very comfortable....and the pillows were to die for (particularly compared to the thin pieces of foam that are offered as pillows in Cuba). The housekeeping was excellent with the towels changed daily and the bed linens changed on request. Oh, and the best tip I got on this site regarding the rooms was to bring a power bar. Absolutely true...only one outlet in the room that I could access easily so we hooked up our power bar and charged phones/ipods/etc with no trouble. Wifi speed at the resort is pretty good. It's pretty much available in all locations but there were a few spots that I lost service. There is one wonderful feature of the Kantenah side of the resort....the heated pool. Our first day we discovered the heated pool...which at first glance appears to be an adults only pool but it isn't. It's like bathwater! So lovely. We were shocked when we entered the other pools to discover they were cooler(but not cold by any means) than the Kantenah side. Speaking of pools bring your snorkel (or goggles) as the fish in the saltwater pools are amazing to view. Overall I would highly recommend this resort. You won't be disappointed! There is something there for everyone.More
Between our 3 couples, we have been on 20+ all inclusive resort trips and we were all very impressed with the Grand Palladium. With all places, there will be some minuses, but the pluses far outweigh the bad. positives: clean (they are constantly mopping floors and railings, lights,etc. grounds are lush and beautiful. beach is very long for nice walks. pools are very clean, was not too crowded when we were there. mostly adults in the riviera pool. many kids in the Colonial pool which has water slides, ping pong tables, bags game, foam party, etc. I thought the food was above average. Our lasagna had to be sent back because it was too cold, but that was the only meal with a temperature issue, and they were very apologetic about it. buffet had a nice variety. We ate at steak house - everyone thought the fillet was the best option, Italian, hibachi, and ribs and more. our party was not a fan of the ribs. chicken and steak were very good. it was not very busy, so we never had to wait long for a table. 20 minutes top. The service was top notch. Diego at the pool was one of the best pool servers we have ever had. The sports bar was a real sports bar with one large and several small TV's. Great place to watch your team win playoff game! wings were good option here! We had to use the on site doctor while there. She was very nice and I would recommend. some beach areas are rocky, so use caution when entering water. there are areas that are all sand, try to stick around there. but we could walk out very far and it was only up to our waist. This resort is large, 5 resorts in one. And because of all the greenery it can get confusing. study your map! the shuttle service to and from lobbies was very fast. You could stay in your section and it would meet all needs. But if walking is a concern, would not recommend. For anyone else, I highly recommend. We all want to go back with our kids!More
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