You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.
Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.
It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.
TripAdvisor Traveller Rating
Based On 3960 reviews
- Official Rating
- Rooms: 414 in Colonial, 422 in Kantenah
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar.
Sports and Activities
All are included except where indicated.
Facilities► View all
Adults-only outdoor pool
El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.
Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.
Al fresco buffet restaurant
Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.
Rooms ► View all
double room on special offer
You can expect these double rooms to come with a balcony for that extra bit of space outside. There’s an extra bed for optional 2 children. And you’ll have a telephone, audio dock, minibar, air-conditioning plus ceiling fan included too. A limited number of these rooms are available on special offer, on a first come first served basis.
deluxe double room with balcony
These deluxe double rooms come with a balcony for that extra bit of space outside. You’ll have a king-size bed or 2 US queen-size beds and 1 extra bed for optional 2 children. And there’s a telephone, minibar, air-conditioning, ceiling fan and audio dock included too.
TripAdvisor Traveller Reviews Show more reviews »
OK resort but needs some inprovement
We stayed at the Grand Palladium Kantenah resort for a week to attend a family member wedding. We found the public areas very lovely and well kept but the rooms did have some issues. The room was clean but some of the maintenance was lacking. For example, we had a bedside lamp that was mounted on the wall fall off and when my husband tried to put it back on the wall it shorted out and the power in the entire suite went out. It took transferring 3 different times on the phone to get someone to understand what had happened and send maintenance over to fix it. I will admit that once they did understand, we had someone there in less than 10 minutes and he had it repaired in another 10. The food on the buffets is plentiful and we found several things that we really enjoyed. We ate at a different al la carte restaurant every night but found some of them were much better than others. We really enjoyed the Mediterranean and the Mexican Restaurant. One thing I really liked was the amount of wildlife that was around the resort. This was a good and bad thing. There are raccoons, cotamundi,, iguanas, monkeys etc. all roaming around the property because the resort is really in the jungle. Many of the guests felt a need to feed the animals and I was shocked that parents often let their small children approach the animals with food! Since the animals have become habituated to people feeding them they have lost all fear of people and will approach you if you stop to look at them. I saw someone get clawed by a coatamundi when he ran out of food and they were still looking for more. Also at one of the outdoor buffets they would jump on tables as soon as people got up to get any "leftovers". I think this resort could be better.More
vicki1986, Kelowna, Canada
BA WARNING - careful what room they assign you
The Grand Palladium is a series of a few resorts all linked together in one location. The GP Kantenah, the one I booked, is 4.5 stars. There is a 4-star resort called the Colonial adjacent. The location is beautiful and the staff all friendly. There are some hiccups with services here and there which is largely attributable to the sheer size of the place. The food is good. Some places better than others. And it's plentiful. The pools are spectacular - lots of them with good variety. The locale is gorgeous - in a lush jungle with wildlife all around! My gripes though is that I booked the Kantenah and upon check in they put me in the Colonial. They didn't tell me - I just noticed it while looking at the resort map what happened. I confronted them and they told me that The Kantenah apparently was filled up. The reservation person insisted that it was the same and even better because of the location, but promised to move me later if wanted if available. I said fine. Later I checked and realized that the Colonial is cheaper (and half a star rating less). The room is fine but not clear to me why I should not get a refund when I got out in a cheaper room! Kinds of put a damper on the rest of my vacation but we'll see how the rest of the vacation goes. More
Good not great
We first visited GP Kantenah in 2007, then again in 2009- we just returned last night from our third visit and overall had a great week. The good: we love the beach and this time also enjoyed hanging out at the salt water pool. We found the a la carte restaurants to be excellent-we arrived right at 6pm so never had to wait long-the service was great and the food good. The fair: We found the service in the morning buffets and also the pool buffet to be "hit and miss". Quite often it was difficult to get a second cup of coffee in the morning, or a beer at lunch. One excellent server in the morning buffet was Landi- if only they all could be like her! At the pool buffet we were twice waited on by Freddi and his partner - they gave us great service and we wished we could have had them every day! I found the drinks to be not as good as 6 years ago. My favourite used to be the pina colada- but the ones I had last week tasted like slushies. The rest of the drinks were also not as good-perhaps the smaller glasses or too much ice. Nevertheless I managed to enjoy quite a few! Our room was fine - the air conditioning worked well which is always a plus! The pillows were awful though-too thick and hard. The not so good- in 2006 we did not see one racoon. This past week it appeared to us that the racoons are taking over the resort. We saw a number of stupid people feeding them. As a result, the racoons were constantly running over the tables in the pool buffet, yuk! The last morning my husband was bringing back 2 cups of coffee to our room when he was just about attacked by a pack of them. It just annoyed him but if it had been me I would have been pretty upset. They haven't started to invade the beach area yet, though I did see one spill a drink of a sleeping man and then proceed to slurp it. Needless to say this is not good for the animals- something needs to be done soon! However, all in all we had a good week and would probably return.More
Susan S, Vancouver, Canada
Less than expected. Definitely not 4.5 stars
We visited for a vacation. The common areas are lovely and well maintained but that is where the applause stops. The bar service was slow and watered down, the rooms need maintenance and I even left a note but they did nothing, just threw the note away. We were excited about the a' la carte restaurants but the food quality was only good at the Mediterranean and La Lola tapas. If I asked staff for something politely like coffee it took 10 min to get service. I asked the front desk for assistance and they just said no. Really? We may return to The Mayan again (been a few times) but won't return to this resort. PS at dinner time they sprayed a disgusting mosquito spray all over filled the lobby at a time when it is busy there. People were shocked and disgusted. One more thing, if I were the Manager, I would spend an hour in the lobby each morning when people were checking out to see how their stay was and ask for input. This would help them to avoid ratings like this. More
karenerickson, Kelowna, British Columbia, Canada
Would Recommend for large groups. Something for everyone
This was our 3rd trip to the Mayan. Stayed at Blue Bay and Grand Bahia principe Coba. This was our first trip with other groups. We have 2 kids under 3yrs so this made for a busy vacation. ~Great water park in the Kantenah area next to main pool (not in some of the images when googled airial view). ~Pool however was very deep 5'3" and had to stick to a specific area within the pool before going over my head. ~pool in the white sands area is much better but missing the water park. ~beautiful jungle like resort, lots of walking. ~able to seek cover when raining which was a plus. besides for some areas. overall great for rain and sun cover. Best I've seen! ~ we forgot dish detergent to clean my 1 yr olds bottles and were unable to find any in the kitchens which was unfortunate., but Walmart in Playa Del Carmen is only 20 min away ~ service was unfortunately better in the other 2 resort I've stayed at. Some servers were great but overall the kantenah buffet wasn't the greatest. Line ups to be seated every time and couldn't pick our seats. Other places we seated ourselves and always sat where our fav server was. ~fantastic animals, coatis, crocodile ( croca donut according to my daughter lol), snake, fireflies, half bunny/half pig things lol, flamingos, cats, racoons, iguanas, geckos,monkeys outside our room,fish, koi fish everywhere....unfortunately red ants that are all over beach that bite ~water surrounding the pathways to buffet and theater beautiful but sketchy for kids and one lady fell in. ~ beds weren't as bad as I was fearing but pillows are very thick and hard, I covered the thiner couch pillows. ~ great playpen for toddlers, can ask for spunge and pillow for them that I didn't find out about until last 3 nights ~ went parasailing which was fun. caution if windy day on sea-doo trip to boat. ~ walkways to rooms through jungle are beautiful ~ my mother got sick possibly travelers diarrhea last 3 days and still dizzy since returning which is a risk in Mexico but the resort advertises tap water to be safe which gave us the impression all things washed there were safe but I'd advise to still be cautious like anywhere. Son was vomiting and lethargic for almost 2 days but everyone else just a few exhausting days but not sick. ~kids loved the train and villas shuttle. ~recommend the spa, go early to enjoy pool tho ~didn't get to do archery because it was at scheduled time 10:30 am which we were usually at breakfast then ~food was fine. people that get sick of it probably just ate too much the meal before lol, it spoils your supper, Plus pick one meal, not samples of everything. ~overall this resort is big and lots to do and I'd still recommend, just we were spoiled with extra good service at the other 2 resorts. Not that its bad here, just not as good.More
Rebecca N, Edmonton, Canada
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