You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.
Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.
It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.
Based on 2691 reviews
- Official Rating
- Rooms: 414 in Colonial, 422 in Kantenah
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar and Churchill's Bar.
Sports and Activities
All are included except where indicated.
Facilities► View all
Adults-only outdoor pool
El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.
Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.
A choice of 6 courts.
Rooms ► View all
Double room sleeps upto 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
Double room sleeps up to 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed - can be sold as a single. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
TripAdvisor Reviews Show more reviews »
Good family holiday
Returned yesterday from Mexico after a great two week family with my wife and our families. I will break down the holiday into separate parts so you can skip to the parts that are relevant to your needs. Airport & Transfers Its a relatively smooth process getting through Cancun airport. Make sure you take the time to fill out the paperwork on the plane if travelling from Europe. If there are any mistakes you will be sent to the back of the queue which will be frustrating. The baggage collection comes out directly in front of the immigration desk and our whole family of 12 were out of the airport in 20 mins. On the way out of the airport you will be approached by baggage porters who will try to take your bags to the bus for a tip. This really isn't necessary as the buses are less than a two minute walk from the exit of the airport. A polite no thank you and they will leave you alone. Its a two hour transfer to the hotel on the bus so make sure you have some refreshments as none are offered on the journey. Check in We arrived as our group of 12 and there were only a few other couples checking in at the same time so we had a relatively smooth process. Drinks were provided and the general resort layout was provided on a map and talked through so we had a basic understanding of where everything was. you will then be taken to your room on a golf cart and shown the basic features. Room We found our room to be excellent. We stayed in the Kantenah section of the holiday in room 4905. We also had family staying in 4901, 4907, 4917, 4918 & 4808. If you are looking for a bottom floor room then 01-06 are the rooms for you to request. 07-12 first floor and 13-18 top floor. The room was really big, probably the largest we have stayed in throughout our travels. On entering the room the bathroom will be immediately to the left or right with a large wardrobe opposite. The wardrobe comes with around 20 hangers so if you need more then bring these with you. The safe for the room is also found within the wardrobe. Beyond the wardrobe the room opens up into a huge bed, a makeup desk with a 30 pin iPod speaker, a tv stand with a 38" tv and a mini fridge underneath. Beyond that will be a seating area with two chairs and a sofa bed which leads onto the balcony. For us and most members of the family it is the best room we have stayed in on our travels. The bedding is quite cheap and not the most comfortable. The room is cleaned every day without fail to a good standard. The drinks were filled daily but you didn't always get the same things replaced. If you tip the room cleaner the standard of the clean goes up dramatically. It shouldn't be the case but it does work. Restaurants Everyones tastes are different so the reviews are based on what our group liked. We were only able to eat as a group of 12 once as it is incredibly difficult to get a table for that size unless you go for your evening meal at 1700. On our second night we went to the steak house as a group of 12 at 1900 and were told it would be an hours wait and given a buzzer. After an hour and a half waiting without the buzzer going off we returned to the restaurant and they told us the table would be available shortly. Another 45 minutes later we were still waiting. 5 members of the group couldn't wait any longer so went to the buffet. This put a real downer on our evening. If you are going as a large group and want to be having a large meal together every night this should be a serious consideration for you. It is not worth the trouble. You will not be able to eat together on most nights. we learned from that experience and never went for a meal again in a group of more than 6-8. Japanese was our favourite restaurant. There is as much sushi as you can eat and the beef fillet at this restaurant was out of this world. Italian I found personally to be a little plain but other members of our group loved it. Don't miss the baked Alaska for pudding! My wives favourite. Chinese is very similar to the Japanese in the selection of food but has a better salad selection. The chicken Teriyaki went don very well here Mexican was a good experience to have as a group as you can wear the hats they have around which makes for good photos. The food was not as spicy as we were expecting but we all enjoyed. Steak house was enjoyed by most although it generally had the worst salad selection. Also be wary of how you like your steak cooked as it is very inconsistent. I asked for medium every time I had a steak. On two occasions it was medium rare, once it was rare and another it was well done! This is across all the restaurants. Mediterranean was good and had the largest portions of all the al a carte's. If you like tuna then the Tuna steaks will be a real treat for you in this place. Brazilian is a good concept but the meat was of the poorest quality here and the service is very disjointed. come here more for the 9 course experience more than the food. Ribs and more is one of the more popular restaurants serving american food. Again not my favourite, but if you want more informal foods then this is a good place to go. The buffet restaurants are pretty standard as in most All inclusive places. Breakfast here was the best selection I've seen in any all inclusive and meets the needs of pretty much all nations. It just takes a while to get a table again if you are in a larger group. Avoid the rush times and you won't have a problem. If you are going to tip, do it early in the meal. It seems backwards but again will change your dining experience. Victor in the Japanese restaurant was amazing. We went three times in a week because him and the team really made it a great dining experience! Hotel and grounds The entire grounds are huge! If you don't like walking thats fine but you won't get to experience everything the resort has to offer. I would say its a 15-20 minute walk from one end of the hotels to the other. There is a train service from the lobby's which runs really frequently and is good fun to ride on. I recommend doing on the first day so you can find out where everything is. There are also golf carts everywhere willing to ferry you around the resort. There is a massive selection of pools. Two giant pools and many smaller relaxing pools. The Main pools have entertainment that runs from 0930-1730 everyday and can be quite loud. The other pools have bar service until 1800 apart from the 24 hour pool in the colonial which has bar service until midnight. The beach is amazing for this area. The best we have seen at a resort in this part of Mexico. Good swimming areas and some snorkelling too. Feeding the fish in the sea was a real highlight for us. There are also many activities you can do from the beach like canoeing, sailing etc. The grounds are impeccably looked after and you can see that this resort is different from others we have seen in that it cares about the local environment and is passionate about wildlife. We saw everything from snakes, crocodiles, caoti's, fish, amazing birds, sting rays and more. There are countless bars around the resorts and they all serve premium brand spirits. Almost every drink you want is catered for in its premium variety. Even the small pool bars are well stocked throughout the day. The beers were a little weak to my taste but refreshing enough in the heat. Service It varied massively in all areas of the resort. It seems the lower you are in the food chain the better service you gave. The managers seemed rather indifferent and dismissive whereas the bar staff, waiters and cleaners all were so happy friendly and helpful. Check in and out was efficient and easy the desk staff all understood english really well and informed us of everything we needed to know. I've already mentioned but tipping does make your experience better. Spare a few pounds and you'll see the difference. Location The resort is directly in the middle of Tullum and is an amazing ruin set amongst the cliff tops and with a great beach. Playa del carmen is in the other direction with a nightlife and large selection of shopping. Either journey on the bus is 20 mins and cost 35 pesos (Â£1.75) also in the local area is Dos Ojos one of the best cenotes in the yucatan peninsular and Xel Ha and Xcaret are both within 5 mins on the same bus! All in all we had a great time and scoring the resort any lower would be an injustice. Your holiday is often what you make of it and the is resort has so much to offer that its hard not to have a good time. The Chichen Itza trip is worth the money. Swimming in a cenote and visiting one of the wonders of the world in the same day was my best memory of the trip. Thanks for readingMore
K2-2004, Bristol, United Kingdom
First time at GP-Kantenah
This was our first visit to the GP Kantenah, and the Riviera Maya in general, and our first experience with an all-inclusive. Weâve been to several other islands in the Caribbean â USVI, BVI, St. Kitts and Nevis. Overall, we had a very good experience at this resort, especially given the value for the price. I did a lot of research here on TA before we picked GPK, and I got a lot of great advice from the forums (thanks again!) in advance of our trip. We went as a family of four with two kids, ages 9 and 6. Grade A: Very friendly service throughout the resort. Everyone from the folks working in the restaurants, to the entertainment staff, to the landscapers were always friendly, polite, hardworking, and patient. It made a big impression on us. The resort looked beautiful and was well maintained. The room was also nice, and our room request was accommodated by the front desk. Minibar was restocked daily (could have been colder inside), and our daughter was delighted by the towel animals. We left a few bucks for the maid each day. I would also give top grades for the breakfast buffet (omelets made to order, French toast, pancakes, fresh fruit, fresh bread); the Segway tour with Memo; the spa; the pool areas, especially the delightful El Rinconcito pool; the beach bars; lunch at Punta Emilia beach bar; head bellhop and his staff. Grade B: The beach is a mix of rocky and sandy entry. The sandy entry areas were a little smaller than I thought, and so in the water that area was fairly crowded. The beach itself is very wide with lots of shaded seating. No towel game to speak of (nor at the pool) which I gather is unusual and certainly was nice for a family of four. The beach is not of the quality of what you would find in some of the best Caribbean locations, but still very pleasant, and it was nice to have some snorkeling options right off the beach. I would also give the buffet food at lunch and dinner a solid B. The food was fairly bland, but there were a lot of choices, and the kids could always get pasta or grilled chicken/fish at the grill station. I think they would do better to put out fewer choices with simpler preparations. Food was well labeled, and I also give top marks to the resortâs food allergy program. We met the dining manager at check-in, and she gave us allergy cards in Spanish to show the kitchen staff. We are not hyper vigilant about our kidsâ food allergies, but for parents who really need to monitor this closely, I thought that the staff here took allergies very seriously. Kids club staff were nice, but the older kidsâ facilities (both down by the beach and the teens club) need to be air conditioned in the summer. Grade C: A la carte restaurants â sorry, but I donât see what the fuss is all about. I know they have a lot of fans in the TA forums, but I found the food only marginally better than at the buffets, and it took forever to come out. We went to Ribs and More, and I saw the same ribs on the buffet the next night. The chefâs special at the Mexican a la carte was an overcooked strip of beef. The atmosphere and the staff were nice at both, but the food was pretty unimpressive. An hour to get the food at both restaurants, which seemed true for everyone. Transportation around this huge resort was also pretty spotty. The boardwalks get you around the local area pretty fast (it was only a 4-minute walk from our villa to the Kantenah lobby), but to go to the other side of the resort you need to wait, sometimes up to 15 minutes in stifling heat, for the slow-moving, sometimes very crowded train. We gave up on the local trams, which were never around when you needed them. This makes a visit to the salt water pool, which is indeed a neat spot, a major expedition. Grade D: television. Of course you donât go on vacation to sit around and watch TV, but before bed itâs nice for the kids. The paper channel guide is out of date (no Disney channel) and choices are limited. I was astounded that the World Cup final was not broadcast on the TV â though it was fun to watch it in the Sports Bar. The room guide also says that movies are available and to check with the front desk â at which point you are told that there are no movies anymore. In sum, we had a nice time and would definitely consider going back in the future. It's a very good resort -- not perfect, but a great value and a great home base for exploring the area.We took excursions to Tulum, Aktun-Chen, and Yal-Ku Lagoon, which we all really enjoyed and fairly close to the resort. A note on the heat in the summer: itâs brutal, and I grew up in Miami so I know about heat. The pools get very warm in the second half of the day and arenât that refreshing any more. Drink lots of water and stay out of the sun from noon to 2PM if you can.More
Belmontjim, Boston, MA
My review is from a bit back- but when we were there everything was great. great food, great service, the weather was amazing, the rooms were nothing extra but very clean. close to playa del carmen, and close to the attractions we wanted. great for the price they offerMore
Sylvain B, Collingwood, Canada
Entertainment at kantenah and colonial riviera Maya
I have stayed here at the Kantenah once and the colonial 3 times. I just want to give a mention to the animation team and dancers who help make our holidays there special. The team that work around the pool at the colonial are the best I have come across. A big thank you to Jonathan Paty Luis McKenna jeronimo Onesky and all the others I have not mentioned. The dancers in the evening shows are wonderful . Special thanks to Memo and Alice. I will be coming back next year and hope you are all thereMore
Linda H, Gravesend, United Kingdom
Under cover boss is needed
I'm a family of 3 and just returned from Kantenah I did a 6 night deal. I normally don't complete reviews but I definitely needed to complete this one. Day 1 July 11, 2014 I was ready to check out due to lack of service received. The resort is huge if you have never visited this resort before you will find yourself walking allot and confused. It was extremely frustrating not having anyone available to help guide you on your 1st day of arrival. We received a map and they circled a ton of things and basically that was our guide. The map nor signs weren't simply to read or understand it was very confusing. No one tells you about the trains or trolleys that are available. You have to figure everything out yourself it took us 3 days to find our way around.. i dealt with 2 supervisors there a gentleman name Luis and another woman whom I forgot to get her name. The absolutely worst interactions. They seemed unhappy and as if they didn't want to be bothered. Perhaps it can be due to lack of air in main building and inhaling a ton of smoke from customers with there cigarette smoke in main lobby. My daughter walked holding her nose, and this is not being dramatic either. They have fans in ceiling and never on to help circulate air. We had to rent long pants for restaurants since no one advised you would not he able to eat at restaurants. Good thing was you were given the option to give $20 deposit and you will get full refund. However pants were disgusting one had stains and should not be given to customers if they were unable to have them look presentable. They had bad odor. And 1 pair didn't even have a button for you to close pants. But I guess that's what you get for renting $20 pants. Please note when you rent pants from 1 resort you must return to same one to get a refund. Even though they are all grand palladium. No one told us so when we went to return rental to Kantenah we were advised we had to travel back to white sands since that's where we picked it up at. Normally I wouldn't have a problem with that however we had to wait for a van to take us to airport when i mentioned this to the supervisor we didnt want to miss our ride and that no one told us that we had to return where we picked up Luis the supervisor was very sarcastic and stated well you should have returned them last night and or earlier today. That was the icing on the cake. Instead of apologizing for the miscommunication or being sympathetic that would have gone along way. Front desk management needs training. Perhaps we need to look deeper and hire more people. Every restaurant and buffet have employees working extremely hard to serve a tremendous amount of customers with very little employees for a huge resort. I had a wonderful waiter named Jose whom we made sure to wait to be seated where he was working due to his great work ethic always smiling making great customers connection and friendly always making sure everything was good and if we needed anything else. He was consistent with every customer. He worked in buffet breakfast and lunch in Kantenah. He made a huge difference for us. The pool area employees work very long hours and hard to satisfy customers. The facilities itself was very clean. The rooms were very hot and sheets were uncomfortable due to humidity in room. The fridge was not cold at all. We called for service they said that's the way they are. The bathroom had mold on trimmings in bath tub. We had very limited English channels maybe 2 or 3. Food wasn't bad. Beach was clean and kids pool area was good. However while you are in the pool employees are spraying cleaning products and scrubbing walls while your swimming in it everyday this happened. The cigar store was closed and opened whenever they wanted. I watched several customers walk away I'm sure that's not helping business. The concierge people were not helpful when we tried to set up an excursion we had to wait or look for a worker and if they weren't at Kantenah we have to travel to another resort to speak someone. Please note you can't just call them or front desk call them because there no way to communicate with them unless you walk over in scorching heat or wait for Train that can take 15 mins arrive. I will not visit this resort nor recommend to any friends or family. Your front people are the representation of the business and sets the tone. Clearly management is lacking and need to hire more people. Maybe this will help change there attitude and be more pleasant employees. We work hard to pay for a good vacation and expect excellence. If our money isn't appreciated then why should we spend it there? We stayed in less expensive resorts and felt more appreciated and valued as a customer. I more to state the kids club is a nice idea but once again you need more employees. I watch 2 employees take care several kids and while they were completing head count in pool area 1 kid was not accounted for as I'm a witness to that since that 1 kid left group and was playing with my daughter. That made me feel a bit uncomfortable since we just know what kids might do and walk over to bigger pool or beach area. The spa was good and nice and clean but kids camp no where near spa only one day care available in this huge resort. So myself and husband had to complete 2 separate days for spa since camp was so far and we didn't feel comfortable leaving her there. We walked in and out of kids daycare not one employee stopped myself or husband anyone can walk in its not a secured environment. Last thing the two employees in front to by train area were more helpful than front desk management. I hope this is addressed and a solution is given versus reading this long letter and just say another complaining customer ahhh who cares we I got 4 out of 5 stars. It's 2 am got of flight and I was so upset with front line management I had to ensure to share this. Last thing this was our 10th year anniversary I requested to have dinner set up in beach as a surprise for my husband well surprise was on me nothing was set up nor followed up. I didn't even bother to call and follow up again because I refuse to pay $200 and get the service I've been receiving. Another business lost. May not seem like allot now but times that to how many possible lost unsatisfied customers. Something positive swim with dolphins amazing experience would recommend the picture are very expensive after looking at them how can you say no I don't want any. They ensure not to take any family photos to avoid you buying only one photo. Spa I would recommend but wait before you book in spa area. They have employees who book specials 2 for 1 deal. 80mins for $135 for 2 ppl is good deal. In spa I would have paid $135 for each. They walk the pool area trying to sell you something . I hope this helps More
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Items marked with * incur extra charges which are payable locally
Rooms can be allocated in either the Colonial or Kantenah sections. Either way, you'll have access to the facilities located in the Riviera and White Sands too. The only facilities unavailable are those located in the Royal Suites Yucatan by Palladium, as this is a private and adults-only section. Listed facilities reflect entire Grand Palladium complex. The Royal Suites Yucatan section is exclusive to customers staying in this area and it's adults-only.
Terms and Conditions Limited availability at these price so book now to avoid disappointment. Guaranteed savings - Refers to an online discount of 10% on July & August nad 9% September & October holidays and applies to the basic adult cost before supplements. Available on package holidays booked online departing between 1st July 2014 and 31st October 2014 Online discount only applies to package holidays booked on firstchoice.co.uk and does not apply to flight only, accommodation only and tailor made flight+hotel bookings. Online discount is not combinable with free child places.
Free child places - Free kids offer applies to new bookings only, on selected summer 2014 holidays, subject to limited availability. Only 1 free kids place is available in each selected hotel room or selected apartment type or villa with 2 full paying adults. Other children must pay the full brochure price. Available on First Choice holidays only. Free child places may not be combinable with other discounts.
Save up to £400 per couple on July & August holidays – Saving offer applies to new bookings only on selected First Choice package holidays booked on firstchoice.co.uk. Offer applies to holidays departing between 01 July – 31 August 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only and any other bookings. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time