Grand Palladium Colonial & Kantenah Resorts & Spa

You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.

Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.

It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.

TripAdvisor Traveller Rating

Based On 3028 reviews

  • Official Rating
  • 42Buildings
  • 3Floors
  • Rooms: 414 in Colonial, 422 in Kantenah

All Inclusive - Here's what you get

Food

24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.

Drink

24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar and Churchill's Bar.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Adults-only outdoor pool

El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.

Kids' pool

Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.

Al fresco buffet restaurant

Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.

Rooms ► View all

double room

Double room sleeps upto 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.

double room

Double room sleeps up to 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed - can be sold as a single. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.

TripAdvisor Traveller Reviews Show more reviews »

First and last stay at a GP Resort

Just returned from GP Kentanah yesterday, traveled as four adults. My husband and I have visited Mexico several times and this has been our least favorite resort so far. I will include facts that other reviews do not include. Stayed 11/14-11/22. We arrived at the resort around 1pm and our rooms, Mayan Suites, we're not ready and we were asked to return at 3 for our room keys. The Mayan Suites are the closest to the beach but none of the rooms have a beach view due to the trees, no big deal. The four villas containing the suites are the farthest away from the lobby but great beach access along with a bar and towel exchange right there. We were originally assigned to villa 33 and quickly requested a room change due to the construction going on right outside our door making it impossible to sit on the balcony. We were informed that we could not relocate until Sunday, which was fine. Be cautious if assigned to bldg 33 or 34 if this is a concern to you. We are early risers but this goes on all day long. So two thumbs up for guest services. The room itself was nicly decorated and clean. Not many outlets so bring extension cord and adapters if you need them. The only acces/entrance to these suites are through the patio/balcony door door. It's very easy to lock yourself out if you don't have a key with you at ALL TIMES. Plenty of room and storage, double sink, indoor tub with shower (ours did not have running water) and then the Mayan (outdoor) shower. We both enjoyed the outdoor shower, preference. The safe worked fine, takes a six digit code. The refrigerator is stocked daily with water, pop and beer. If you want anything extra, there's an additional charge. ??? Leave the cabinet open so the air can circulate in order to keep items cool, otherwise, you're lucky for room temp. We've seen this in other resorts and I just don't get it. Our housekeeper was great, we had great towel art nearly every day. It's just something cute to look forward to. The AC and water pressure functioned well for the duration of our stay. With the exception of the tub that had no running water. The food, in our opinions, is average at best. Each section of the resort has its own buffet and there is a great selection to accomodate all guests. We found the buffet at the Riviera section to be best, guessing to please the Royal Suites guests. I saw some YouTube videos stating the long pants were not required for men in the a la cart restaurants. This is not true. Men need to wear long pants. We saw folks getting turned away. While we certainly understand the need to dress for dinner, the food should hold up their end of the bargain. The steak house and Braziilian were our favorites, again, personal preference. Just know that if your not wearing long pants, you are stuck eating at the buffet. This resort does not offer room service. The bars and beverages were all over the board. There was no consistency in making drinks, even at the same bar. Premium liquor consists of Sky of Schmirnoff vodkas, Jim Beam and Jose Quervo. No Absolute, no Don Julio, no JD or even Bicardi. Well.......it's there, sometimes, but apparently you need to be a Royal Suite guest. And here's a kicker, I had a bit of an upset stomach one morning and when my husband asked for some ginger ale, he was told "no, for Royal guests only, here's 7-up". That is th ost rediculous thing I ever heard. This is a great place for families as there is tone to do for all ages. For adults wanting a little bit of spoiling, there is no service at the pools or on the beach. A previous reviewer had written about lack of music and activity and I tend to agree. We made our way down to the salt water pool at Riviera one afternoon and the bat there was the best one, in our opinion. Playing nice vacation type music and people having some fun without being obnoxious. The sports bar was great for watching a little football. Hats off to Fransisco, aka Poncho. He's very attentive and knows how to controll his bar when people have had a little too much "sun". Plenty of chairs at both the pools and the beach. The beach is pretty rocky for the first few feet walking out. The sea was warmer than the main pools. The main pool at Colonial//Kentaneh was pretty chilly and surprisingly deep. I am 5'4" and was not able to touch bottom unless at the swim-up bar or near the in pool loungers where there a ledge. Very strange. We often felt like we were being laughed/talked about by the staff and other guests that appeared to be friends. They need to be aware that some Americans can comprehend some Spanish. There were other servers who were nothing but hospitable. This resort does the towel/card exchange thing. We only saw one of the evening shows, it was okay. We tend to be early to bed, early to rise type. We got this eight night vacation for about $200-$300 less than we usually pay for vacation. We had heard some good things about the Grand Palladium and thought we'd give it a try. It's just not for us. Great, great place for young families, weddings or family reunions. The ginger ale thing really gets me. The transportation to get around was terrific, always right there when you needed them, thanks to Reuben for his hospitality. We will going back to the adults only resorts.More

SAS109traveler, West Seneca, New York

AWESOME AGAIN AS ALWAYS

Oct.12 - Oct.25 ... Once again We Return !!! This is Now Like Our second Home And The wife and I LOVE IT ALL !!! THE People of Palladium are Awesome ...I will name the Best ! Chef Julio Hernandez @ Punta Emilia , Incredible cuisine !!! In Restaurant El Jardin you need reservations but if you can it's a Must ... Joel , Luis , Andrius , Bennidicto , & Filiberto Make Fine Dining More Than Fine ! Entertainment Staff ... Ricardo Canales , Memo , Oliver & Barb Diaz have taken the game up a notch for sure !!! Bar service ... None Better Than ... Rodrigo , Irvin & The Lovely Fernanda @ La Hara & Francisco M. Puc Is Thee best bartender @ Any Bar ! Usually Sports Bar in Colonial Lobby... I Could Name so many more that make This Place Our Paradise ... Mario ... Bellman Jose ... Etc. WE Love this Place & Have Made LIFE Long Friends ... If You Are Laid Back and love to have FUN ... GO !!!More

Jeffrey B, White Hall

Great place awesome vacation

This was our first time to this resort, but having stayed at the Grand Palladium in Jamaica last year, we knew it would be fantastic. The resort is awesome, some say its too big, but I disagree... it gives you alot to do and look around. The walking is not hard. I love how they carved out just enough room for the resort, but left the gorgeous nature to preserve. This place is very clean, the people are extremely friendly. The beach is fantastic. They have a water park for little kids and a junior club for teens. Perfect for the whole family. There were 12 of us in our party and everyone got what they wanted. I loved the spa... just for the sauna and jacuzzi. The animals come right up to you and are so cute. A special thank you to Landi in food services - she always went out of her way to make sure we had everything we wanted. As well as Andi the bartender... he always remembered what we were drinking... and believe me with the size of this resort that is not an easy task. One thing I suggest is if you plan to bring something special of booze, but it at the airport Duty Free, the Tequillaria is pricy. Also, I suggest booking your transfer with USA transfers and ask for Einar Sanchez... he speaks good english and gives the most helpful hints of what to stay away from if buying jewelry or if you are interested in doing an off the resort tour of the Mayan ruins. A great trip!More

susan r, Rochester, New York

Fantastic Resort

We stayed here as a couple for 10 days in November. We were in the Kantenah section room 4332 on the top floor and the location of the room was brilliant - 2 minute walk from one of the pools and a 5 minute walk to the Colonial reception, buffets and restaurants. We were very impressed with the overall cleanliness and upkeep of the resort - staff were on top of everything. We mainly used the small pool near our room but also loved the adults only pool which had very comfy loungers and was very peaceful. There seemed to be loads of activity at the main pools but that wasn't our thing. Its a huge resort but worth taking the time on your first day to have a good wander around - its not as complicated as it first looks if you use the map and you discover all sorts. We used the trains on an evening sometimes but you can walk wherever you need in 10 minutes max. We ate on a morning and lunchtime in the buffets but ate in the restaurants every evening and the longest we waited was 1 hour on one night. Our favourites were the Japenese and Ribs and More (the chicken wings and ribeye steak in there were gorgeous) and the steakhouse but each one we visited we couldn't fault. You need to book the Japenese - try and get there early and get seated at the show table. We had no issue what so ever with waiting for drinks and all the staff at the bars and restaurants were fantastic. Definitely recommend this place - everyone moans about the pillows and at first I agree but a little tip is actually take the pillow out of its case and its a ton better! I just placed the case over the top. We also visited Xel-ha to swim with the dolphins and that was a fantastic experience - we did this through the travel agent but also visited Tulum and Playa del Carmen using the local buses which stop just outside the resort.More

Joolsandlyla, Newcastle upon Tyne, United Kingdom

Best Family Vacation Experience To Date

I spent 7 great days (Nov 8th to Nov 15th) at the Grand Palladium Kantenah with my wife and 3 children (12, 16 and 18). The time spent on the resort was spectacular with no shortage of things to do. Our rooms were spacious and luxurious. The weather was gorgeous and the scenery was spectacular with a wide variety of flora and wildlife. My kids especially enjoyed the snorkeling, archery and playing nightly games of soccer at the sports complex. All of the restaurants were spectacular with our favorite being the Italian. Perhaps the best part of our vacation were the staff at the Grand Palladium. The staff were always courteous and greeted you with a Hola. A very special thank you to Arturo who sold souvenirs in the open space nightly at the Riviera and the Colonial resorts. His cheerful welcoming attitude was infectious with everyone commenting on what great person he is. We only wish we could have said good bye before we flew back to Canada.More

CanadianFootball,

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