You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.
Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.
It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.
Based on 2977 reviews
- Official Rating
- Rooms: 414 in Colonial, 422 in Kantenah
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar and Churchill's Bar.
Sports and Activities
All are included except where indicated.
Facilities► View all
Adults-only outdoor pool
El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.
Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.
Al fresco buffet restaurant
Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.
Rooms ► View all
Double room sleeps upto 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
Double room sleeps up to 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed - can be sold as a single. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
TripAdvisor Reviews Show more reviews »
What a disappointment1
We booked our reservation for the Kantehnah, however they placed us in the Colonial. I was disappointed with the grounds and there up keep. Did not see many workers on the grounds and when we did, half of them were not very friendly. We had a ground room and the workers would walk back and forth outside our patio. 90% of the workers would look inside our sliding glass doors as they walked by, thought that was really creepy!!!! The refrigerator in our room kept our liquids barely cool at best. I do have to say our maid "Lulu" was very good and very kind!!! 5 stars for "Lulu" The all inclusive food was average at best. The Argentinean Steak house cooked the meat until it was shoe leather, and it was hard to swallow it down with our WATER-DOWNED cocktails! The chicken was good. At the very end of the meal they brought a med-rare cooked beef, by then we had lost our appetite. The buffet even had water-downed sauces, cheeses, and salad dressings. The eggs cooked "sunny side up" were good! The Mexican restaurant was very average, was really hoping for some authentic Mexican food, it all seemed Americanized, and not many choices. The Italian was probably the best even though average. Thank goodness we were close to the adult pool, nice and quiet! The beach was very nice, kinda rocky were we were at. Sat thru the presentation and found everyone very nice and did not feel a lot of pressure, until they brought the very last guy to our table. He knew the owner or something, very young and cocky! The big plus for use was all the critters on the grounds, I could tell that they aggravated some of the guest, but to use they were the best thing there!!! One night when returning to our room, the sprinkler system was on and it smelled as if they were using sewer water! Really disgusting!!! We felt some of the bridges and walks were unsafe at night, my husband fell, thank goodness he was not hurt other than his pride. We would never return and have discourage some friends of ours with a family, not to go also. Karen BakerMore
Stayed here with family 10-24 oct 2014. Large hotel but was never overcrowded. Loads of pools, bars and restaurants. The food was out of this world. A la Carte restaurants x7 were all very good. Recommend the Japanese cooking show which req a reservation, and also the steakhouse and Chinese. Entertainment team work exceptionally hard, as does everyone really and they are soooooooo friendly. :-) Didn't want to come home and would most definitely go back! Only negative: Coatis (small friendly mammals with long tails) are very cheeky with regards food and can be a nuisance in certain areas of the complex but the staff do try to minimise it to be fair. More
Bring your camera and walking shoes!
We were originally reserved for the Colonial side, however the room details we wanted, two double beds, were not available so we were sent to the Kantenah side in room 4226. Check in seemed easy enough, we got in late and were able to eat at the buffet. There are no elevators, we had a second floor room which we didn't mind, the beds were comfy to us, the safe was free which is wonderful, there were extra pillows in the room which we had to use but had no complaints for the beds. The rooms aren't brightly lit and we had to unplug lamps to be able to charge our items so it made it darker. Our refridge never worked, but we didn't need it for anything so we didn't complain about it. The AC worked great and as for power outages there was a howler of a storm Oct 21-22 and the power only click off twice for a brief second during the night, no other outages which we were expecting with the crazy storm, we kept a small flashlight on us just in case, but never needed. Bathroom had no major complaints the tub was hard to get out of because of a strange shower door. The rooms are in little complexes separate from the lobbies which made for us fun walks to check out the wildlife and beautiful grounds. The only complaint we had was during the storm getting around we got wet because the walkways have some cover, but then none near the lobby, and the roofs of some of the sitting areas are thatch and the storm got thru in a lot of places. Made for a slippery, cautious walk back to our room, but the staff can't control the weather. We try to not stay in the room, that's not what we are on vacation for so we didn't use the wifi so I can't comment on it. The only time we had cell phone problems was during the storm. The grounds are beautiful we loved all the wildlife, and to the complaint of other travelers, yes this place is not sterilized. There are birds which are beautiful, there are Coatis which are adorable and like to try to get food from people not paying attention. There are monkeys, flamingos, crocodiles and Iguanas everywhere. At night because of the luscious grounds, there are bugs so wear bug repellent. I used Avon skin so soft bath oil, and never got bit. The resort seemed generally clean. At the buffets there was always something good to eat. I loved that they give everyone hand sanitizer before they are seated, I wish American eateries would do the same. For a few days the lovely touch was the public bathrooms had air fresheners. However, they ran out half way thru our stay. Hotel might consider keeping those going all the time. We didn't get through all the al carte restaurants. El dorado and Sumptori were very good. Mexican restaurant was the least because the food was cold. There are little beach eateries on the Colonial side which was nice to swim and get something to eat without worrying about being wet. The White Sand and Royal Suites side didn't have anything near by. Though we figure it is a mile away from our room, we spent almost every day at the saltwater pool. It's a manmade feature that allows saltwater and small fish to come in so for beginner snorkelers, it's a great place to learn. If you want to see the whole hotel prepare to walk. There is a train that goes around but for us we saw more wildlife hoofing it everywhere and getting lost. If you make reservations anywhere on the hotel, give yourself a lot of time to get there.\ Beach and pools are beautiful. We hoped we could see the turtles hatch as there is a little caged in areas for them, but no luck this time. The hotel has lots of recycle bins around and says it is eco friendly which it seemed to be. The staff was very hard working and friendly, we think we would come back to this beautiful complex if we could be in the 4100 complex or 4200 complex again. We liked it's location for the wildlife walk, yet close enough to the lobby. Complexes 4400 and above seemed really far out to us. The hotel has a complex across the street for employees so they have a tunnel that goes under the highway which made walking over to grab a collectivo very easy for us. It is a small walk but to us, worth it.More
Jamie B, Medford, Oregon
Too quiet in evenings/bars- no atmosphere
worth 3.5 stars, it's OK but could easily be so, so much better. Food pretty good, steak houses excellent and even buffets often very good. Pools great. Very big resort highly recommend doing Segway tour on your first day, costs about Â£25 each, but it's great fun and you spend about an hour being taken round the whole resort! Sports bar shows most football games. Major Downside-------It's too quiet. I loved fact the hotel has so many bars and thought that will make it more fun, and was one of reasons for booking it, but the majority of the time every single bar has no atmosphere at all, like sitting in a hotel reception/or even a church!!! Some are Huge spaces, that could be so good but absolutely nothing happening in them at all not even as much as some backing music. Every other night we were pleased to hear music on and would search for it and every time it was a private wedding! The weddings looked lovely, they all appeared to be having fun, time of their lives, just therefore a shame the hotel don't have initiative to play music in at least one of many bars open to holidaymakers so they can also have fun!! Yes There is a disco bar but this doesn't open until after 11pm and only then for 2.5 hours. The disco is pretty good but after hours and hours of nothing else - and being 6 hours behind and being tired-- anything would lift the spirits. They can't help the rain but we honestly considered booking flights home on our 3rd day of rain because nothing was happening and because it was so, so boring here. In a nutshell if you want a very, very, very quiet, lazy and relaxing holiday and like sitting in silence in a bar you will like it. If however you want somewhere that's lively and fun of an evening I would avoid.More
Amazing time! Staff A+
We travelled as a couple in our mid & late 20âs from Oct 5 - 12th. We stayed in block 43 of the Kantenah section, which was one of the renovated standard rooms. At check-in we had the option to upgrade to a junior suite - but the size of the standard room was more than enough. I believe only difference is that the junior suite includes a couch with a pull out bed. We had no complaints about the room except that on arrival our air conditioning was not working. We called to have it fixed and no one showed up. On the second day we called again and when we returned to our room the air conditioning was working very well... a little too well for me maybe! Mini bar was stocked usually every day with your usual 4 bottles of water, 4 beers, and some sodas. â¨ As size is often a common complaint of this resort I will say that my partner and I are both fairly athletic - and we had no problem walking the span of the entire resort. From Kantenah lobby to Riviera or White Sands took maybe 10-12 minutes TOPS. Yes, there are mosquitos out at night - but you are in the middle of a jungle, so be prepared and bring some spray with Deet as well as After Bite in case you are bit. I found the golf carts and the trains to come quite regularly (every 10 minutes or so). If no one was on the golf cart, the drivers would often offer to bring you to a lobby or your villa. One night we had to go back to our room to grab something before going to the disco, and we had a driver take us to our villa - wait for us to get changed - and then take us back to the disco... great service!â¨â¨ I found the buffets and restaurants to be of regular all inclusive standard. We enjoyed all of the ala cartes we visited and found the service to be very good throughout. I thought that a larger selection of foods at the beach bar buffet would have been nice, as it was mostly foods for kids such as hot dogs, burgers etc. An addition of pizza would have been nice at the beach bar. I will also add that I found the drinks to be slightly watered down - or the alcohol proof used not as strong, but you could always ask for extra shots to add to your drink, or a different brand of liquor. â¨ The beach itself I found to be of decent quality. There was heavy seaweed during our stay (not the resorts fault). as well as the ocean was quite wavy. My last AI trip was to Grand Bahia Principe and they have a large pier in the water which creates a very calm area for swimming as well as snorkeling. Palladium would be smart to construct something like this to create a calmer swimming area. Additionally, we travelled to Akumal Bay and Playa Paraiso which were both gorgeous and worth the trek. â¨â¨Entertainment needs itâs own section - fabulous! The entertainment (POP) team were hillarious and we participated in most of their games. Big shout out to RUBEN AND MARKO!!!!!!!!!!!!! Our favorites!!!!!!!! The night time theatre shows were of very good quality. If you are thinking of going to Coco Bongo... DO IT. Incredible Experience. Nelson works at the Coco Bongo booth at the resort and he is lovely and very helpful. â¨â¨ Overall, my partner and I thoroughly enjoyed this resort. The staff were so friendly, always smiling, and willing to go out of their way for you. We would not hesitate to visit Grand Palladium again. We hope to try out the Punta Cana location in the future.More
Wanderxlust, Vancouver, Canada
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