Grand Palladium Colonial & Kantenah Resorts & Spa

You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.

Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.

It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.

TripAdvisor rating

Based on 2897 reviews

  • Official Rating
  • 42Buildings
  • 3Floors
  • Rooms: 414 in Colonial, 422 in Kantenah

All Inclusive - Here's what you get

Food

24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.

Drink

24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar and Churchill's Bar.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Adults-only outdoor pool

El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.

Kids' pool

Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.

Al fresco buffet restaurant

Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.

Rooms ► View all

double room

Double room sleeps up to 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed - can be sold as a single. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.

double room

Double room sleeps upto 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.

TripAdvisor Reviews Show more reviews »

10 days of R&R with some adventure thrown in...

We stayed at the Grand Palladium Kantenah Resort and Spa, July 18-28,2014. This was our 8th visit to this resort complex, since 2004. Booking the 5:15 am flight ( with 1 connection) got us into Cancun at approx. 10:40 am. AGI Tours, our choice for ground transportation was waiting for us and we were delivered to the Grand Palladium complex by 11:30 am. We were warmly greeted by Arely the front desk manager, who thanked us for choosing the Grand Palladium once again for our vacation, given our resort bracelets and were told to return by 3pm that our Mayan Suite would be ready. We were "upgraded", so that we could enjoy the exclusive El Jardine restaurant, and the use of the Royal Facilities. We had a wonderful lunch @ El Gran Azul pool side buffet, fresh grilled fish and an amazing array of other delicious food offerings, sure to please everyone. While walking back to our table, I got the biggest welcome hug from one of the waitresses, Landy who I've come to know on previous visits and she made me a beautiful rose from a napkin to welcome me back. After lunch we decided to "tour" the resort via the trains, which service all the Lobbies, including then Colonial, White Sand and Riviera....Then we hopped on the pontoon boat to take a ride around the lagoon. Our next stop was the Royal Lobby and we ran into Sergio "Raul" Vizzicentte. He recognized our W. Pa. accents and we struck up a conversation. As it turns out, the ice cream store, "The Twist" in the town of Mongahela, Pa. which we've frequented is owned by his aunt and uncle. He is employed by the Grand Palladium in "guest relations". We returned to the lobby by 3pm and our Mayan Suite was ready and waiting, time to drop off the luggage and hit the beach.... We have always stayed in the Mayan Suites on the Kantenah side of the resort. This section is very quiet, adults only and within steps to the beach. There are walkways meandering through the jungle to get to the Kantenah or Colonial lobbies or you can wait on a train between bldgs. 34&35. The Kantenah Resort had been renovated since our last trip in 2012. I really liked the renovations and new color scheme for the Kantenah Mayan Suites. The muted neutral colors were very soothing. I didn't like the new furniture in the Kantenah Lobby. The grey and purple accented furniture didn't have that warm tropical feel. The light fixtures, I felt were too harsh with their bright lights in the evening. I liked the soft warm light that the previous fixtures emitted. In fact I felt these new lights actually brought more mosquitoes around. This trip my husband and I spent very little time in the lobby in this evenings, we headed for the beach.( to be explained later in this report) I do think the maintenance staff needs to look at the magnetic door switches on the main doors of the Mayan Suites as well as the shower doors. A few times the door(s) did not shut properly and the switch did not engage making the system think the door was still open and the air conditioning system would not work properly in the rooms. But with a little finesse, we got the door switch to engage These doors are exposed more to the salt air environment and this could be contributing to the problem. This was not a major issue, but I did put it on the maintenance slip provided in our suite. We did notice we had some power surges and a few times the electricity went out, the first 2 days of our stay, but, not for very long. The restaurants on the White Sand and Riviera side seemed "stuffy' and quite warm, which was very unusual. We found out a few days later that a problem with the air conditioning affected the White Sand/ Riviera and Royal Suites. It started with power surges a few days before our arrival, then continued to get worse. Unfortunately, as we were told, the cooling system is glycol and the problems in the system were hard to find. My husband, being familiar with HVAC, surmises that the power surges, probably damaged the glycol pumps, which put too much pressure on the system, which may have caused some of the pipes to fail, then causing the air conditioning system to not work properly. Here you have a resort, near capacity, with a failure of part of their infrastructure. Here in the US, you can call in a contractor who specializes in supplying emergency air conditioning trucks for large facilities like hospitals and hotels in a fairly reasonable amount of time, but are these services available in Mexico? Now add in a language barrier, as well as guests and staff becoming frustrated, as questions go unanswered and/or no one has a "good enough answer". A public relations nightmare was brewing. Some guests took it in stride, while others were more boisterous to put it "nicely". I am sorry, but yelling and screaming at someone, does not make the problem go away, it just makes it worse, and yes maybe someone's English is not what you would expect, but on the other hand, "how much Spanish do you know?" I actually felt bad for the poor reception people, who were on the "front line" of these verbal assaults. We spoke with one couple who just assumed the resort was not air conditioned. The resort was near full capacity, and we spoke with many guests who were offered other accommodations within the resort or were offered to be transferred to a nearby resort complex. Many people we spoke with on the beach took it in stride....Sometimes things happen and there aren't any "quick fixes". We had a plan, "B" just incase, there were nice breezes coming off the sea and we had a huge hammock on our porch, to lull us asleep.... The Grand Palladium Complex is huge. There is definitely something for everyone, from the Spa, sports complexes, teen and children's activities, disco, nightly shows, various pools including a salt water pool,13 restaurants and buffets, numerous bars, ranging from quiet to boisterous. There is nightly entertainment in the Colonial & Riviera Lobbies, with the Kantenah and White Sand lobbies, being more conducive to conversation. Hemmingway's has a piano player while Churchill's is known as the cigar bar. The restaurants provide something for everyone, from themed nightly buffets, to ala carte restaurants, with cuisines from around the world. Sunday is Paella on the Beach with an afternoon Beach party, and check the Bulletin boards for the Beach Bar-B- Que schedule. You can make reservations with a guest services representative. Hint the ala-cartes, seem to get more crowded after about 8pm so dine early if you haven't made a reservation. Some guests have unlimited reservations depending on the type of accommodations, they have booked. The ala-carte will give you a beeper to, let you know when your table is ready, if you do a "walk up". We have never had a "bad meal' at any of the restaurants, maybe something wasn't to our liking. You can always ask for something else and if you are really hungry you can order anther entre'. The kids will definately enjoy the Breakfast with Raggs and Friends the Palladium mascots. Make a reservation with guest services for this fun activity. A great way to get to know the resort is to take a Segway Fun Tour. The tours last approx. 1 1/2 hours. Even if you've been to the resort many times, I bet you will find something new about the resort while taking the tour. We also did an intro into Scuba class complete with a dive. Rudy our dive master with Aqua Excursions was great, really knowledgeable and excellent with helping me to equalize my ears on our dive to a reef forty feet down. The first part of the class is a demo in the pool, then you learn the safety requirements and the necessary information to have a fun first dive. The beach is expansive and is located in a crescent shaped bay. There is pretty good snorkeling. If you swim out directly from the Turtle Camp, and go toward the safety ropes, you will see dark areas and this is the reef. It is a fairly shallow reef. No flippers required. I don't suggest going beyond the ropes as this is where people ride jet skis and are sailing sailboats... The POP staff will keep you entertained , poolside, during the shows, at the White parties held at the Las Rocas saltwater pool and with activities around the resort. They also have a brand new Children's pool area and the Kids Club is nearby. (Just incase the kids need a break from their parents)! The Grand Palladium Complex, has made a commitment to the environment. They are proactive with their recycling program, their management of the surrounding mangroves, water/electrical conservation and the conservation and protection of the sea turtles. Every year, from April-October, female sea turtles come ashore to lay their eggs. The Palladium has formed the Campamento Tortuguer, for the conservation and protection of the turtles. Every night the members of the turtle camp perform nightly outings to move nests that are at risk to the protected fenced hatchling area. After about 45-60 days, the babies appear and they are released by the staff at night back to the sea. Every night my husband and I were on the beach watching these wonderful young men and women doing an awesome job to protect these wonderful creatures. We were privileged to see a momma turtle make her nest, lay her eggs and return to the sea. The staff gently retrieved the eggs, logged the turtle species, how many eggs and date of nest and safely transported this precious cargo back to the protected camp, and marked the nest. We are indebted to "Karina" one of the Turtle Camp staff members for her kindness and knowledge and allowing us to witness, so many amazing baby turtle releases. If you are visiting the Grand Palladium Complex during turtle season, PLEASE DO NOT use any white lights or camera flashes at night. These are distracting as well as disorienting to the turtles. Please use only a red flashlight. You can get one for about $15.00 from TurtleSafeonline.com. The turtles cannot see the red spectrum of light. If someone asks you to turn off your white light or light from your phone and not use a flash, don't take it personally, it's for the safety of the turtles. We had wonderful weather for July. Hot, sunny, and rain one night. Bring bug spray with DEET, because the mosquitos can get "active" after a rain. The resort is carved out of a mangrove jungle. Please do not feed the local animal inhabitants....These are wild animals, who for generations have lived in these mangrove jungles and unfortunately are beginning to imprint on humans. It will be unfortunate if the Resort must relocate the coatis and raccoons, because too many feel it is "cute and fun" to feed them. We must respect nature, not make these animals become dependent on us. All in All we had a wonderful vacation. I feel the resort is "maturing" well, especially the gardens. My husband and I like the Grand Palladium Resorts and definitely won't let the minor problems keep us from returning. We look forward to returning and seeing so many of our friends we’ve made from previous trips, who treat us like family. Thank you again for making our stay to memorable.More

Firstmate362, W. Pa

5th Visit. Will return for 6th!

I stayed in a Kantenah Mayan Suite, building 33 from Aug. 26-Sept 6, 2014. Check-in was a breeze. As we arrived at the resort at noon, our room wasn't ready yet, but that's no problem there! We could change clothes, and go get our lunch. Since I went with a first-timer I showed him around a bit since it is a large resort. No problem! We can walk or ride anywhere we want to go! Room: it was fabulous and roomy. Nice sized room safe, large closet, enough drawers and shelf space for 2 people. Bathroom was fantastic, with the outdoor shower option, neither of us ever used the shower/spa tub in the suite. Directly behind us was the beach, a few steps and we were on our loungers either by the turtle camp, or if it was a lazy day, we had use of the Royal beach area. In that area, we had beach service also. Food: We always found plenty of food options, and ate at almost all of the ala cartes. Really enjoyed being able to use El Jardin in the Royal area. Delicious food! Beach: beach is almost endless, and I walked that beach as often as the weather allowed. We did have some stormy times. I've seen some talk about seaweed in the water/on the beach. Really, it's the ocean, and it has seaweed! The resort can't control that! Service in all of the restaurants and bars was fantastic. Never, ever had to wait for a drink to be refilled, and always with a smile and a joke! Afterall this is my 5th visit, and they feel like family to me. Spa: The spa was fantastic. Got a 50 minute massage, but went an hour early to enjoy the water and hot tub. What a relaxing afternoon that was! Wow! Pools: They were pretty empty, as was the resort since it was off-season. The POP team kept activities going throughout the day. They are a lot of fun! The wildlife around the resort is really cool. But people....really....follow the rules and DO NOT FEED them. They can bite, and get aggressive. If you feed them, it's not their normal diet, and can shorten their lifespan. Will I go back? As often as possible! Will I recommend to others? Absolutely, and I have!More

makita579, Reading, PA

Best Vacation Ever!

My husband and I traveled to the Grand Palladium for our tenth wedding anniversary. It was our first trip without kids. We stayed in the Kantenah Mayan Suites. Rooms were gorgeous. Jungle view, no ocean view. But when we walked outside to the sidewalk we could see the ocean. The resort was huge but easy to get around. There are trains that take you from lobby to lobby. And smaller white cars that take you to your room within Kantenah/Colonial or White Sands/Rivera. We explored the entire resort. We loved snorkeling in the salt water pool. We enjoyed the nightly shows. The only downside at night was the trains could get chaotic. There wasn't really a system in place and people would push and cram on the train. My husband bought me a ring from the jewelry store on the resort. I had a stone fall out and they replaced it. On the way home more stones fell out. The resort provided me with email addresses for the jewelry store and the jewelry store was able to have it repaired no charge to me. We were to enjoy a day at the spa. We'd received a coupon for 50% off but told romantic massages were already a special. That irritated us because they aren't listed as a special on the spa menu of services. Spa and services were ok. We paid the extra money to get the massage. I am sure we will skip this part next time we visit the resort. It wasn't a highlight of the trip. The food was amazing! We loved the Japanese steakhouse and El Dorado especially. We were wowed by the five course meals. Buffets and the beach bar with snacks were never a disappointment. We enjoyed eating in the open air buffets and having meat (chicken, fish, pork) cooked up fresh for us. I miss my daily chicken breast sandwich each day at lunch. We snorkeled at the beach without any problems. We enjoyed the pools as well. There's a wide variety of pools to explore and we enjoyed all that we visited. The staff were amazing. Always friendly and helpful. There was a driver of one of the little white car that took us to our room a few times. He always recognized us later when we passed him. Great guy! Loved Emilio Lopez from the travel club too. Very friendly and so helpful when we first arrived. The area is amazing. We visited Akumal (swam with sea turtles!!), Xelha (great snorkeling), Yal-ku Lagoon, Tulum, and Playa del Carmen. Lots to do on and off the resort. We loved the Palladium and would go again in a heartbeat. As it is, we have decided we have to wait for five years and when our kids are a little bigger we will be back!More

tinachidster,

OK beach. Awesome hotel.

The hotel is just absolutely wondefull. Nicest place i have been so far. Nice to walk around. Food is good. Not much animation at the beach. As i don't ask people to be perfect and i don't really need to be treated like a king, service was as good as any other place i have been. Maybe i had to go get my drinks once in a while but i don't really care about that. Mayan suite are a little paradise to stay. Would go back anytime.More

Rejean L, Salaberry-de-Valleyfield, Quebec, Canada

Great vacation

We stayed at the GP Kantenah 9/4-9/11. We booked a Mayan suite through Apple Vacations and stayed in room 3504. (ground floor with a good view of the Caribbean). Food was great, service was great, check-in and check-out were a snap. Only ate at the buffets and there were more than enough choices to satisfy us. I highly recommend this resort to anyone, couples and family alike (new waterpark for youngsters). Beach was wonderful, although you had to negotiate a few rocks in some places when entering the water. Mosquito repellant is a must at this resort as it is carved out of the natural habitat. We will definitely return here. Private transfer took about an hour each way. Book and enjoy. Hats off to Ruben In the Tikal and El Gran Azul restaurants.More

jicki14, ohio

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Items marked with * incur extra charges which are payable locally

Rooms can be allocated in either the Colonial or Kantenah sections. Either way, you'll have access to the facilities located in the Riviera and White Sands too. The only facilities unavailable are those located in the Royal Suites Yucatan by Palladium, as this is a private and adults-only section. Listed facilities reflect entire Grand Palladium complex. The Royal Suites Yucatan section is exclusive to customers staying in this area and it's adults-only.

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