You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.
Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.
It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.
TripAdvisor Traveller Rating
Based On 4335 reviews
- Official Rating
- Rooms: 414 in Colonial, 422 in Kantenah
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar.
Sports and Activities
All are included except where indicated.
Facilities► View all
Adults-only outdoor pool
El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.
Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.
Al fresco buffet restaurant
Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.
Rooms ► View all
deluxe double room with balcony
These double rooms come with a balcony for that extra bit of space outside. You’ll have a king-size bed or 2 US queen-size beds. And there’s a telephone, minibar, air-conditioning, ceiling fan and audio dock included too.
double room on special offer
You can expect these double rooms to come with a balcony for that extra bit of space outside. And you’ll have a telephone, audio dock, minibar, air-conditioning plus ceiling fan included too. A limited number of these rooms are available on special offer, on a first come first served basis.
TripAdvisor Traveller Reviews Show more reviews »
Great for families!
Stayed at the Kantenah from Apr 11-18. We were travelling with 3 kids ages, 2,5 and 7 so we booked a private transfer with Canada Transfers. Highly recommend if travelling with kids as this resort is over an hour from the airport. Check in was quick, front desk staff very polite and helpful. We had villa 49 on the first floor. Don't know what the fuss is about, with 3 kids I was happy to not have to climb the stairs all the time. Room had 2 doubles and pullout which was already made up in a bed for us, they also provided a crib as requested. The grounds are massive, lots of walking but there was also lots of wildlife to see which the kids loved. Unfortunately, we were unable to make it to any of the a la cartes but the staff at the Tikal buffet were amazing and made our meals enjoyable. We enjoyed have Alejandro as our server, he was quick, attentive and was always happy to give my husband Spanish lessons every night. He was quick to help with kids as well when we needed some help. We wish him well, he's a nice young man. The beach was not as nice as we'd hoped. You definitely need water shoes. It was also windy which made for bigger waves, we didn't have calm water all week. We looooved the beach foam party, it was the highlight of the week. We also used the spa which was great! Thanks for a great week! More
Want to go back
Was there in late March for a wedding, which was handled beautifully by the resort and wedding planner. The place is massive! There is always something to do or see or a quiet space to curl up with a book. Plenty of shopping opportunities too. The staff were friendly and helpful and that was really appreciated. Shout out to Jacinto at the Rinconcito pool. You did an awesome job keeping up with us as we were a fairly large group and you remembered the "family drink" every day. Thank you. The rooms were lovely and the staff kept them clean, how do they do that will all the sand that gets tracked in? Air conditioning could have worked a bit better but it was a hot humid time of year. Wifi worked most of the time, but it was free and that makes it a pretty good value. Restaurants were clean and had plenty of excellent food. There were some line ups for seating from time to time and it appeared that there may not have been enough staff. Once we were seated though there was no complaints about the food. I also liked that you can just show up at the ala carte restraurants with usually only a short wait to get in. So cheers to all the staff and maybe I will see you again one day.More
The junior club was really amazing
the rooms were the right size, what youd expect to be in a typical hotel room but way more professional, the service was amazing, and so were the people. the junior club was probably my favorite part.More
We just got back from the Grand Palladium Kantenah. We stayed from April 14-21 and the weather was awesome!!! Room: we got upgraded to the junior suite as we had been returning GP guests. The room was clean, beds were extremely confortable, bathroom with the super soaker tub was awesome (but didnt like girls with hips lol)... we were in villa 46, it was in a good location near the beach, pool, and lobby... my only disappointment was that we had requested a king size bed but we got two doubles... my boyfriend and I slept in 2 separate beds the entire week as they couldn't accommodate a king bed at that time. Being in the travel industry, I totally get it but still wasn't impressed. I would have rathered the king bed than the upgrade. Food: we tried the Mexican, italian, and steakhouse - mexican was ok.. we were grilled about ordering wine which we had to pay for... Italian, I had the stuffed chicken and I don't know if it was my stomach but it made me want to gag.. the stuffing looked like cat food. Couldn't do it. Steakhouse was really good, I was happy to have a filet mignon and we did order wine that night.. ended up coming to 36 Canadian at checkout. This was the cheapest bottle lol but it was so yummy. The buffets were our favorite... the hacienda on the colonial side was our favorite. . They had grilled pineapple at supper and it was AMAZING. the fruitcheesecake was delicious.. and teriyaki beef, mmmmmmm... Beach bar/restaurant: didn't like anything they served but ordered from the menu and it was way better! Tulum fajitas were delicious. Ps: not a picky person at all when it comes to food.. I'll eat about anything just wasn't overally impressed. Pool: was clean, always entertainment, loved the hotdog stand and the ice cream cart ... they were awesome touches. You could always get a chair... have no complaints. Beach: I'm a beach person, and I was very sad about this beach... it was really rocky, one guy dislocated his toe on rocks.. everyone was making arm links to help eachother in and out of the water.. if you go, bring water shoes! Wildlife: loved all the wildlife at this resort, the coatis were so cute!!! The crocodiles were neat! Didn't get to see the show (Tuesdays 1pm), the flamingos greeted us every morning with their squawking and my favorite part was the little kittens!!! So cute, wanted to take them home and fatten them up! Bring cat treats if you go! Overall, this was a nice resort, I would go back but it wouldn't be at the top of my list.More
Great! I liked this hotel! Excellent! Very good service! I â¤ï¸ Palladium. Animators Loaded with Cheerful mood! Raul, Yeye, Giovami, Nene,Oscar and others! Thank you for my rest! The show was good and interesting! I will go to this hotel next year!More
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