You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.
Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.
It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.
TripAdvisor Traveller Rating
Based On 4411 reviews
- Official Rating
- Rooms: 414 in Colonial, 422 in Kantenah
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar.
Sports and Activities
All are included except where indicated.
Facilities► View all
Adults-only outdoor pool
El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.
Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.
El Gran Azul buffet restaurant and bar
El Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.
Rooms ► View all
junior suite with balcony
These junior suites have a spacious and bright feel throughout. There’s a balcony for that extra bit of space outside plus air-conditioning and ceiling fan to help you keep cool. You’ll also have a hydro-massage bath, an audio dock, Wi-Fi, a minibar and bathrobes and slippers.
double room on special offer
You can expect these double rooms to come with a balcony for that extra bit of space outside. And you’ll have a telephone, audio dock, Wi-Fi, a minibar, air-conditioning plus ceiling fan included too. A limited number of these rooms are available on special offer, on a first come first served basis.
TripAdvisor Traveller Reviews Show more reviews »
Very good value and gorgeous!
We had a wonderful visit at this resort. There are four hotels within walking/shuttle distance, and each has different things to offer. The Riviera is great for nightlife. My mother and I spent two of the night listening to the live band, Conclase, and they were absolutely excellent. The resort was gorgeous, and the grounds were well maintained. The service was amazing too. Jesus Sanchez, a bell boy, particularly went out of his way to be of service. The only disappointment was the food. We were overall very pleased and would recommend this place to our friends and family.More
Grand Palladium Kantenah - Excellente!
Fourth vacation to Grand Palladium, (Kantenah) and they keep getting better. All the improvements are wonderful, with more on the way. As usual, everything is well maintained, and the webcam always reminds us of good times. Workers All, and I mean ALL of the workers are very kind, friendly and work very hard. If you can afford to go to an all inclusive â THEN you can afford to bring at least $200 in tips for these workers who earn $5 per day. Shame on you, if you do not tip these workers. All the workers deserve recognition, but some stand out who went out of their way and/ or were very kind. GP offers recognition for their employees at the front desk. Be sure to mention the employees before you leave the resort. First-most, thank you Arely for all of your assistance and kindness at the front desk. You came through again! Fillomena and Estafano at the Hacienda buffet always kind. Ricardo (always smiling and happy), and Edgar (always hot coffee) at the Hacienda breakfast buffet. Jose Luis (Bellman) who was always friendly and helpful. Jorge at the Sports Bar, always made us feel at home. Special recognition to Archangel, Alfredo and Antonio at the El Azul bar. This was teamwork at its best, and they were having fun. The same for the bartenders at the Colonial bar and Pedro at the beach bar. Thank you Archangel for helping to find our Bubba Keg that was misplaced. Collectivo Beware of a few drivers on the Collectivo, who tried to charge more than required. One particular driver said $20.00 for a 5 mile trip. I politely argued with him, and he changed it to $4.00 (for two people), which was appropriate for the distance. Collectivoâs are perfectly safe and range in cost from $2.00-$3.00 depending on destination. Check with the bellman first about cost, before picking up the Collectivo. Food Ala carteâ every night, and thank you GP for relaxing the policy with long pants for men. We enjoyed all of the restaurants, with the Tapas restaurant being less desirable. As always, the Japanese showtable was the best! Huge selection at all of the breakfast buffets, and wonderful. If there were any complaints, the bacon was not well done the entire 7 day visit, and the little creamers were not available until our last day. Please continue to make fresh churros. We do miss the themed dinner buffets, but enormous selection throughout. Rooms Rooms are well maintained and refrigerator is stocked daily. Activities Try and go to Punta Emelia for the sunrise! The bar is open with pastry and well worth the effort. Sunrise is spectacular. The entertainment employees (POP) at the theatres give it their all, and work hard. Many activities to keep you busy. Will be coming back again! Thank you GP!More
Will come here over and over again
I love this resort. If you want to experience being in a jungle here is your resort. You can walk on pathways with foliage on both sides. This resort has wildlife all around you. Sometimes it may take a while before you see it, but they are there. This resort is beautiful. It is amongst 4 other resorts all together. The other resorts are Colonial, White sands, Riviera, and the Royal Suites( which Royal is for adults only). There two shows for your nightly entertainment. There are two huge buffets. The food is good. They have several al lacarte restaurants. There is a disco. There is a sports bar for those who like to play pool and foosball tables. There are two shops ( I've been to three other resorts and their shops are very small in comparison). There is an infinity pool(if you care to swim in a pool of salt water). The large pool in Colonial has a water slide. Kid friendly resort. There is an adult pool for those adults who need peace and quiet. They have a jewelry store. I've been to this resort 5 times and never get tired of it. Beach has a bit of coral. Beach is beautiful. Kantenah is the more quieter of the hotels. It is a big resort but they have trolley cars that go from each of the hotel lobbies. Their is also a train-car that makes stops around the resort. If you don't like bug resorts then this one is not for you. It is big so if you like to walk and explore the grounds you will not be bored coming here. Hot tub is in the spa.More
we will go back!
Location was very nice, over an hour from airport, pre-arrange travel. Golf not very close. Room was really nice. Housekeeping kept adjusting the AC. We had a very enjoyable time. Buffets were ok, plenty to choose from, food not always as warm as expected and most food over cooked. We found staff to be friendly, Gabriella in the LA Hacienda Buffet was a great waittress. Carlos at the Southern Adult poor was great also. Plenty to do, lots of animals, plenty of pools, nice beach area. Water was so choppy we didn't get to snorkel. Very nice resort!More
An amazing resort that left us relaxed and happy! We had an ocean view room set a little bit off the beach which was beautiful- clean, updated, and the outdoor shower was a fantastic touch. We did have to account for a 10 minute walk to the restaurants from our room, but we didn't mind the walk(s). For those who have difficulty getting around I would suggest getting a room that is more centralized (maybe in the Colonial resort) because the train seemed to come around sporadically. The beach was well maintained and we didn't have to fight for chairs to reserve in the wee hours of the morning (a big plus for us). We highly recommend making it to the adult salt water pool (we went on day 3 and wished that we found it earlier)- it has a great relaxing atmosphere and such a pretty view. The only thing that we weren't super crazy about was the food because it seemed to be "hit or miss." We enjoyed the buffets (particularly the one on the Royal side-- although I think it was the same food on the other side of the resort, too), but we found that the sit-down restaurants at night were just ok (with that being said, our favorite was the Brazilian restaurant... even if we did have meat nightmares due to eating way too much protein :) ). Keep in mind that there are so many choices when it comes to the restaurants that we didn't get to try them all, so we may have missed a couple that were awesome. The setting of the resort is wonderful. We highly encourage anyone who visits here to walk the grounds-- they are truly beautiful and lush (bring the bug spray for nighttime strolls or going on the walkways that connect everything). The resort was close to the Tulum ruins/cenotes/zip lining/tequila tasting which is great for the adventurous type (we set our tours up through the gal from Expedia -wish I could remember her name- we loved her and she conveyed a low/no pressure feeling). This was a wonderful vacation and we can't wait to go back someday!More
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