Grand Palladium Colonial & Kantenah Resorts & Spa

You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.

Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.

It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.

TripAdvisor rating

Based on 2969 reviews

  • Official Rating
  • 42Buildings
  • 3Floors
  • Rooms: 414 in Colonial, 422 in Kantenah

All Inclusive - Here's what you get

Food

24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.

Drink

24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar and Churchill's Bar.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Adults-only outdoor pool

El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.

Kids' pool

Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.

Al fresco buffet restaurant

Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.

Rooms ► View all

double room

Double room sleeps upto 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.

double room

Double room sleeps up to 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed - can be sold as a single. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.

TripAdvisor Reviews Show more reviews »

Amazing time! Staff A+

We travelled as a couple in our mid & late 20’s from Oct 5 - 12th. We stayed in block 43 of the Kantenah section, which was one of the renovated standard rooms. At check-in we had the option to upgrade to a junior suite - but the size of the standard room was more than enough. I believe only difference is that the junior suite includes a couch with a pull out bed. We had no complaints about the room except that on arrival our air conditioning was not working. We called to have it fixed and no one showed up. On the second day we called again and when we returned to our room the air conditioning was working very well... a little too well for me maybe! Mini bar was stocked usually every day with your usual 4 bottles of water, 4 beers, and some sodas. 
 As size is often a common complaint of this resort I will say that my partner and I are both fairly athletic - and we had no problem walking the span of the entire resort. From Kantenah lobby to Riviera or White Sands took maybe 10-12 minutes TOPS. Yes, there are mosquitos out at night - but you are in the middle of a jungle, so be prepared and bring some spray with Deet as well as After Bite in case you are bit. I found the golf carts and the trains to come quite regularly (every 10 minutes or so). If no one was on the golf cart, the drivers would often offer to bring you to a lobby or your villa. One night we had to go back to our room to grab something before going to the disco, and we had a driver take us to our villa - wait for us to get changed - and then take us back to the disco... great service!

 I found the buffets and restaurants to be of regular all inclusive standard. We enjoyed all of the ala cartes we visited and found the service to be very good throughout. I thought that a larger selection of foods at the beach bar buffet would have been nice, as it was mostly foods for kids such as hot dogs, burgers etc. An addition of pizza would have been nice at the beach bar. I will also add that I found the drinks to be slightly watered down - or the alcohol proof used not as strong, but you could always ask for extra shots to add to your drink, or a different brand of liquor. 
 The beach itself I found to be of decent quality. There was heavy seaweed during our stay (not the resorts fault). as well as the ocean was quite wavy. My last AI trip was to Grand Bahia Principe and they have a large pier in the water which creates a very calm area for swimming as well as snorkeling. Palladium would be smart to construct something like this to create a calmer swimming area. Additionally, we travelled to Akumal Bay and Playa Paraiso which were both gorgeous and worth the trek. 

Entertainment needs it’s own section - fabulous! The entertainment (POP) team were hillarious and we participated in most of their games. Big shout out to RUBEN AND MARKO!!!!!!!!!!!!! Our favorites!!!!!!!! The night time theatre shows were of very good quality. If you are thinking of going to Coco Bongo... DO IT. Incredible Experience. Nelson works at the Coco Bongo booth at the resort and he is lovely and very helpful. 

 Overall, my partner and I thoroughly enjoyed this resort. The staff were so friendly, always smiling, and willing to go out of their way for you. We would not hesitate to visit Grand Palladium again. We hope to try out the Punta Cana location in the future.More

Wanderxlust, Vancouver, Canada

The best week of my summer!

My week at the Palladium was awesome! The people that work there are very sweet and especially the entertainment (Luis, Barbie, Oliver and Ivan). I recommand this hotel for everybody! The food was very good and they have a lot of activities on the beach. The white party was a very special moment, all was good! More

aliexo ,

Beautifully clean and staff the friendliest iv known!!

Had a lovely holiday very relaxing and loved all the animals around the hotel :)) staff can't do enough for you and are always polite. Rooms and public areas of hotel were always very clean and tidy. If I had to find something to pick at - some of our meals from the a la carte restaurants were not brilliant but I don't know if we just expected too much! 6/8 of them were perfect! Would stay there again and would reccomend xxMore

hana d, Buckinghamshire, United Kingdom

Good Value, but lots of room for improvement

Overall the trip was relaxing but that had nothing to do with the resort itself. I think a lot of the "5-star" reviews given for this resort are in reference to the location. Obviously it's in Mexico. There's water, there's a bar - that brings it up 3 stars immediately. But here is my candid review: Design - Strange. big. We needed cabbys to get from our Villa to the lobby. We didn't know where things were for the first 3 days. Drinks - watered down massively. Service - half and half. the ladies were very helpful but for some reason the men were lazy. often times they would ask us to wait for a long time, do it ourselves, or even flat out no. I even asked for ice-cream at the bar, and he asked me to come around and get it. They wouldn't do anything unless there was a tip or we threatened to put a bad review on tripadvisor. Thank you tripadvisor! Food - we ate at a few restaurants and the buffets as well. Overall the food was good, but very salty. The Mexican and Mediterranean restaurants are recommended. No room service was annoying as well. Sales Presentation - upon arrival they say you won a free gift to the spa. it is preceded by a 90-minute sales presentation to sell you a vacation package that doesn't make any financial sense. Be weary about this. Spa is nice but I would have rather paid.More

ItsDimSet, New York City, New York

Fabulous!

We visited this wonderful resort with our friends. We were both celebrating our wedding anniversary. Check-in was a breeze. We were in building 46 on the 3rd floor-close to the Kantenah lobby. Perfect location- king beds that were very comfortable,room very clean and nice, funny towel animals every day! Always looked forward to seeing what the next one would be. Fridge in room stocked and worked just fine if you open the cupboard door! Beer, soda and water. Balcony faced the jungle- lots of birds-very cool. On our first evening we received a fruit basket and champagne. They really know how to spoil you. The meals were all very good. Our favorites were the Steak place and the Italian. The baked Alaska was delicious. I can't believe that there are so many negative comments-ok, so the desserts were a little lacking, and our tv in the room did not work most days, but really-everything else was pretty fabulous. Good breakfast buffets, fresh grilled fish,fruits and salads for lunch, then your choice of so many nice restaurants for dinner. Sunrise, cappuccino on the beach, drinks anytime of the day or night. Lots of wildlife to see, coatis,racoons-naps on the beach, hammocks, sun, swimming and fun! We got to see baby turtles heading out to sea. We took a cab down to Akumal Bay and got to swim with the sea turtles(took our own gear-or you could rent it) We took the day trip to Chichenitza thru Apple Tours and enjoyed that a lot. After the hot tour 85 degrees- we had lunch at a Mexican buffet-liked the lime soup-we got to go for a dip in a Cenote. We did the Segway tour- so much fun! I was a little nervous, but our guide Antonio showed us how to use it and took us on a great tour of the grounds-stopping off for a drink to cool us off! We enjoyed a couple of the shows and bands that were playing outside in the lobbies. Stopped in the sports bar to check football scores-got a cervasa. Tried so many yummy drinks. Check out was easy too. We must have gone the right time of year. All in all-fabulous!More

Kathyrose2013, Green, Ohio

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