You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.
Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.
It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.
TripAdvisor Traveller Rating
Based On 4946 reviews
- Official Rating
- Rooms: 414 in Colonial, 422 in Kantenah
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar.
Sports and Activities
All are included except where indicated.
Facilities► View all
Adults-only outdoor pool
El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.
Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.
El Gran Azul buffet restaurant and bar
El Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.
Rooms ► View all
double room on special offer
You can expect these double rooms to come with a balcony for that extra bit of space outside. And you’ll have a telephone, audio dock, Wi-Fi, a minibar, air-conditioning plus ceiling fan included too. A limited number of these rooms are available on special offer, on a first come first served basis.
deluxe double room with balcony
These double rooms come with a balcony for that extra bit of space outside. You’ll have a king-size bed or 2 US queen-size beds. And there’s a telephone, Wi-Fi, a minibar, air-conditioning, ceiling fan and audio dock included too.
TripAdvisor Traveller Reviews Show more reviews »
Good but not Great
We took a family vacation over thanksgiving week at the Kantenah. First let me start by stating we had a good time none of the negatives in this review were so bad as to ruin a vacation, but it was a lot of little things that are the difference between a good and great vacation. Sorry in advance for the long review. The good: This place has a beautiful beach with sandy area, reef area and rocky area. Great kids pool area with a lot of different slides. The kids club is really great and all the workers in it work really hard to keep the kids entertained and engaged. They do a nightly show at 8pm with the kids which all the kids seemed to really enjoy, especially the circus show, grease, and the disney character show. They also have 2 regular entertainment shows per night 1 at 9 in the colonial theatre and the other at 10:30 in the riviera theatre. The sports bar has some games that you can check out and play. The swimup bar in the main pool has great bartenders especially Alfredo. The salt water pool is beautiful. I wasn't expecting there to be fish in there which was really cool. The stand alone restaurants that we tried were all pretty good with a decent selection of entrees and salad bars. We tried the Thai, Brazilian, El Dorado steakhouse, and the on the beach fish restaurant. All the restaurants have a childrens menu available which is great if you have a picky eater. The resort was clean and I really liked how they had separate trash bins for recycling throughout. The bad: SERVICE was terrible and yes we are tippers. From the moment we arrived we felt like we were inconveniencing the staff (exceptions above). There was no welcome drink which is pretty standard at all-inclusive resorts, the check in staff was rude and seemed annoyed when I asked questions about restaurants, then it took 25 mins for bell man to arrive to take us to our room. There were very few pool waiters for drinks and seemed to be none on the beach at all. The buffet was consistently missing silverware on the table and when we asked it usually wasnt brought so we ended up splitting what was available between the 3 at the table. There was a taco station for breakfast that was never maned. Just seemed the whole resort was understaffed and the staff showed the stress of being stretched too thin. The pools were too deep. I am short but could not walk across them and when you have a drink in hand that makes it a little tricky. Although the a la carte restaurants were good you better get there early (before 6:30) or you will be waiting for 1.5 hours to be seated. We found some that stopped taking names as early as 7:40. They definitely need a better reservation/seating system at this resort because obviously first come first served isn't working. Overview: This is a huge resort that is composed of 4 hotels. It has lots of wildlife and natural beauty. Hotel needs some work and I will definitely try a different resort next time we are back in the area.More
we stayed at the Riviera section of the resort, gramma, my eife and I and our 10 year old. the resort is large, but it is easily walked from end to end if you are used to a bit of walking, otherwise, you can hop on a tram cart as they shuttle around between Villas and Lobbies. Starting with the check-in, we arrived at about 7:30 local time, and thr reception was very quick and easy. the bellman took our bags and shuttled us through the night and lit pathways to our Villas (66). We were pleased with the rooms. Clean and cool. Our AC worked and was not overly loud, and the large open concept with the jacuzzi tub was cool. We hadn't thought about our 10 year old when we asked for the tub in the open room style junior suite and it wasn't a big deal wearing a swimsuit in there when she was around. Gramma had the room right next door and it was the same style. A light was burned out though and the second or third day her AC stopped working but she didn't care as it suited her anyway with just the ceiling fan. One thing that did bother her wad the clock radio kept going back to flashing 12:00 all the time....a maintenance guy came and reset it, but it still persisted, so I swapped the one from our room and it did the same when plugged in to her room whivh makes me think that there was a power supply issue to her room. nothing else was out of whack though. ...strange... so the rooms were fine, on to the rest! The buffet restaurant in the Riviera lobby we went to daily for breakfast and it was fantastic. Anyone who complains about it obviously has a butler at home who cooks and cleans and bakes for them, otherwise the rest of us folk that shop and cook for ourselves at home should be more than pleased with the buffet selection s and cleanliness and service too. You can visit the grill chef and she eill make your eggs to order if you wish. Lunch service was similarly good. There are plenty of a la carte restaurants on the resort to choose from as well and we liked all of them that we went to (reservations only required at one - and would have needed them at the Japanese restaurant too, but sadly it was closed for renovations), we liked the Ribs and More best. Bars: All inclusive except certain premium brands but who's gonna complain when you just walk or swim up and the friendly bartenders pour you drink after drink with a smile? !! We learned from years of visiting the Mayan Riviera at different resorts that although it is not necessary or expected, a dollar or two tip for your bartender, waiter, shuttle driver and room cleaner goes a long way. They work very hard and if you consider that $1 U.S is about 18 pesos...well it isn't much for us to give on occasion. We usually bring about $100 in Single bills for that very purpose. I have to say Irvin, the bartender at the beach bar on Kantenah was especially good to me and I made sure he got some extra too! The Beach: beautiful. but be careful of rock/coral. there's a lot of it. we found that the area closest to the Kantenah was best for wading without too many stubbed toes...nearest where the seadoo rentals are. There is also a Sea Turtle sanctuary right nearby! We were lucky enough to see one that was only 7 hours old! the Pools: awesome. get there a little after breakfast for the best seating if you want shade. same with the beaches. The water in the pools is just right. and maybe because we were in the off season before the Christmas rush, there was plenty of free space everywhere. the Spa: relaxing, but the additional cost is more than I expected. That being said, we don't go to spas at home much to compare anyway. My wife and I had massage's and she also got a pedicure. I think with the "deal" we got, it was $270 U.S? a bit steep maybe, but my memory isn't great for those details now. Overall: Highly recommended resort for our likes. We've been to Iberostar Paraiso Resort, Barcelo Maya Beach Resort and the Grand Sunset Princess and Grand Palladium is the best overall I think. Barcelo's beach was better for swimming and wading and Iberostar had a great gym for no extra charge. The rest goes to Palladium. Enjoy!More
Just like PARADISE
The purpose of our trip was for a wedding on Nov 16/16.The place is simply gorgeous, lots of daily activities, entertainment and activities for children. The best part was the fact that we had access to all 4 resorts and restaurants. My all time favourite was the El Dorado steak house on the Colonial property. The staff in there were excellent and very attentive. 2 of the waiters that were exceptional were Adrian Pech & Armando Koyoc. These guys were simply the best waiters we could have ever asked for. The manager of the restaurant, Oscar (I believe his name to be) should be very proud of the attention and dedication these 2 men give to the patrons in the resort. I do believe the people working in the buffet could take lessons on how to treat people from the steak house. A great trip and seriously considering going back in March with my family.More
This was our first time at a Grand Palladium resort and it is everything it is advertised to be. Pros: The rooms were always very clean, the staff is very friendly, the common areas are large and never seem over crowded, and the food is very good. The buffets are never busy at dinner as most guests head for the a la carte restaurants. There were cons but they are very minor. The a la carte restaurants are primary dinner choice so the buffet menus do not change at all for dinner. The a la carte restaurants tend to be busy and they cannot be reserved so plan to wait. We only tried 2 of the restaurants and waited up to 1 hour for a table; if you go before 7pm there is little to no wait. The beach is part coral and changes from sand to rock in the water; bring water shoes as you cannot see the transitions. I prefer to wander and experience the local flavor; this location does not offer any opportunities for this but there is plenty to occupy your time on the resort. We were in a group of 4 this trip and all agreed that they would return to this resort as it was a very good week.More
Two weeks of pure bliss!
Room - Extremely clean, we had two double beds and different towel animals everyday. Minibar was stocked daily, there is a safe in all rooms and the maid was wonderful. Food Breakfast - You can't not like breakfast as they serve every dish imaginable from eggs, waffles, crepes, fruits, cereals, made to order omelettes meats and cheeses. Lunch - Buffet Grand Azul has the most delicious guacamole and salsa! Take the time to have the chefs cook fresh to order fillets of beef, chicken, pork, lamb or fish, it's well worth waiting around for 5 minutes! Dinner - The main buffet is the same every night however they have a good variety of food. Prosciutto for cured meat lovers is available each evening and cooked to order fillets from the griddle is a must. If you have a sweet tooth you will enjoy the array of ice creams and sweet treats. Fruit is always available. - Brazilian (O'Pavo) is an absolute must! If you get there early (before 7) you will be seated quickly however anything later can leave you waiting in a queue of an hour or more and tables can't be booked. It's well worth the wait with a variety of amazing meats cooked to perfection. The rib-eye must not be missed and the ribs are almost too good. - Steak restaurant is busy every night however you can't go wrong here. The chef cooks your steak as you like so give it a try. - Seafood and Rice restaurant on the beach wasn't the magical evening we were hoping for. Out of all the restaurants the menu could use a revamp. Food was overcooked and bland, don't go near the dessert. - Thai restaurant was a great night of typical dishes including Pad Thai and a surprisingly gorgeous avocado smoothie for dessert. Well worth a night out here. Entertainment - Live bands everyday at the lunch bar, the lobby bar and by the pool. It is an excellent portrayal of 5* quality. The Jersey Boys are absolutely brilliant on a Sunday night in the lobby. - We didn't see any shows however we went to a variety of bars around the hotel all of which served some delicious cocktails. There is a magician floating around sometimes who is good fun if you get a chance to see him. - There is a mini golf course which provides a good hour of entertainment, football pitch, volleyball courts and a host of other facilities. Gym - Quite frankly the best gym I've ever seen in a hotel. It has a wide variety of machines including treadmills and there is also a good selection of free weights. Spa - If you would like to spend a day on the most comfortable sun loungers in the world then spend a day here! It's $10 to use the facilities and well worth it! There is no talking in the 'zen' area by the pool so you can just zone out and tan up! Me and my boyfriend both had massages and weren't very impressed however we made use of the other spa facilities which were brilliant. Have a shower here just to use the tiger head showers! Trust me. Animals - If you love animals then this hotel is for you. There is wildlife around the hotel from flamingos to racoons and what seemed like a million iguanas which was fantastic. Mosquitos - I am well known in my family for getting bitten several times a day on holidays so it was an absolute dream that I didn't get bitten once while we stayed here! I don't know whether it was due to the time of year or if the hotel uses any repellents however I didn't see any mosquitos. Weather - We stayed for the last two weeks in October and it was 29 degrees with sun most days apart from the last 2/3 days of our holiday. Overall a brilliant holiday! I would say this hotel is perfect for couples and families.More
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