Grand Palladium Colonial Resort & Spa

You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.

Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.

It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.

TripAdvisor Traveller Rating

Based On 3352 reviews

  • Official Rating
  • 42Buildings
  • 3Floors
  • Rooms: 414 in Colonial, 422 in Kantenah

With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests from 1st May

All Inclusive - Here's what you get


24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.


24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Adults-only outdoor pool

El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.

Kids' pool

Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.

Al fresco buffet restaurant

Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.

Rooms ► View all

double room

Double room sleeps up to three adults or two adults and two children up to twelve years old. They come with two double beds or one king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.

standard room on special offer

Standard room on special offer sleeps upto 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.

TripAdvisor Traveller Reviews Show more reviews »


Lovely setting. They have done a great job keeping the natural flora and building the resort into the setting, yet well hidden so you don't see most of it from any one spot on the property. All of the rooms are located in small 3 story buildings spread throughout the property in a semi-circle around each of the hotels. A variety of fauna roam the property from the usual iguanas, to coati, raccoons, flamingos, coy ponds, monkeys on occasion, and a crocodile display area. The friendly, efficient service given by all who work within the hotel was excellent. The food in all the restaurants, buffet or a la carte was incredible. Only 'all inclusive' I've been to where the a la carte restaurants, all 8 of them, were all five course meals (salad, soup, appetizer, entree and desert, plus specialty drinks themed to each) and you could use any/all every night (no limitations of only a few per week of stay - we tried them all and found all to be excellent). The food, variety and quantity, in the buffet restaurants was fabulous. The resort itself is really made up of 4 hotels and one time share set up, so it is spread out a fair bit, but easy walking distance one to another along covered pathways, open board walks, driveways or if you want take a tram or trolley between where you are and where you want to go. Choice of sports activities, away from the beach and pools, was varied: archery, tennis, mini-putt, volleyball, rifle range, badminton, soccer pitches and on - plus they provided all the equipment and supervision when necessary. Bars were never more than a short stroll, or swim, away and wait staff regularly passed around the pool and beach areas to drink orders and deliver your drinks quickly. Each night local artisans put on their displays and wares in the open courtyard of the hotels. There were many optional excursions available to all the main activities/attractions in the area and beyond. The only slight drawback was the beach area - although they have a kilometre of sandy beach, they have only two, roped off, areas that are not rocky or coral strewn bottom (both areas were more than large enough to play and enjoy the multitude of fish that swim around you and the water is a crystal clear, so you can see the bottom even in chest deep water). The location is a little farther from Cancun airport: if you have a bus transfer that stops at other hotels enroute to Grand Palladium it could take you 90 minutes to get here, if you have a private transfer or direct transfer then it's about 50 minutes. The resort has a baby and kids program that is supervised and run by qualified individuals who really play with the kids (even involving them in an evening production that the kids star in). You can also borrow some of the equipment (stroller cars, etc.) to make getting around and entertaining the young ones easier. They have two kiddies pools (knee deep water), that included a variety of water slides, water spraying displays and water bucket dumps. Also, two adults only pools and two immense free form pools. The spa, Zentropia, according to my wife and adult daughters, was one of the best they have ever used. Would I/we go back ... already talking about it.More

rbthodge, Whitby, Canada

Trip with kids: fantastic place but my baby got sick

This was my first time staying at a resort and it was beautiful, like other people have noted. Huge, beautiful beach and pool, lots of restaurants and bars, and interesting jungle-like setting. Despite it being massive with lots and lots of guests, there was something for everyone and we were able to able to find a chill spot on the beach, a good mojito, and a cup of real mango ice cream. If you want to take salsa lessons, drink margaritas in the pool or hang out in a cigar bar, there's that too. We are mostly at the buffet and a lot of the food was good, especially the Mexican stuff. There was a lot of fresh, healthy food like fruit, salads and grilled fish and meat. I travelled with a one-year-old and a five-year-old. There were tons of kids, the staff and most of the guests were kind to my kids, and I found the place very child-friendly except: 1) The kids club and baby club were not as great as I was hoping for. The facilities were nice enough, but I'm used to dealing with childcare professionals and the staff were young people who did not seem that enthusiastic about engaging my shy kids - maybe it was partly because they weren't confident about their English. We weren't able to get much care for the baby because as soon as we started fussing they would page us to pick him up - they didn't seem willing or able to comfort him. 2) My baby got very sick with Hand, Foot and Mouth disease while we were at the resort. It's possible (but unlikely) that he was infected before we even got there, but once he was sick I could see lots of places he could catch it. It's very contagious, especially in warm climates, and while the staff work very hard I did not see them, for example, disinfecting high chairs between uses. I later learned that outbreaks of Hand, Foot and Mouth are common at big resorts. In any case, it was not easy to take care of him properly. Our not-very-big "jr. suite" was a single room with a little pull-out couch in it, so when he cried at night it woke us all up. The only thing he would eat was ice cream and popsicles, but the mini-fridge in our room didn't have a freezer. So I really struggled to keep him hydrated. The trip to the hospital with no car seats was a little scary and quiite $$$. I don't blame the resort for all this; they can't control everything. But if you're going with a baby or toddler, I recommend bringing an anti-bacterial high chair cover and your own pack-and-play.More

renaissancemum, Toronto, Canada

Wonderful Resort

Just got back from a fabulous week in paradise. This resort has something for everyone!! The pools are clean and not busy. The employees are so friendly and helpful. The snorkelling was wonderful. We saw lots of different kinds of fish and stingrays. We loved all the different restaurants that were available. The spa and sports facilities were great. There's mini putt, tennis, soccer fields, badminton, beach volleyball, sailing, paddle boarding etc. The spa is awesome too. Hot tubs, cold tubs, vapour rooms, saunas, massages etc. We can't wait to return next year!!More

2ValleyGirl, Toronto, ON

Beautiful Kantenah in Riviera Maya

We arrived March 16-21 party of 6. The place is so beautiful and huge. It has 4 hotels and you can use any of them. Each one has different things going on. Make sure to ride the cute train to all of them and also to walk around. The best thing to do to explore the place is to ride the segways. They take you all over the place and then you can go back on your own, it is worth it. The food is very good. We also went to some of the restaurants. The only restaurant we didn't like was the Bamboo, they can't even cook rice. We had an incident, nothing to do with the hotel. We took Happy Shuttle to the hotel and back. On our way home my daughter left her very expensive Canon camera in the shuttle. As soon as we were in the airport and realized what had happened, we called. The driver denied seeing anything. We also wrote the company and they said there is nothing they could do. Just be aware and careful. Otherwise Cancun is very safe, Kantenah is very safe and their workers take very good care of you. Make sure to have a mojito with rum Flor de caña dark, it is very good! The internet was very slow. The first time I was able to connect when I went to their other hotel Riviera. You have to answer questions before being able to connect. They need to come up with a much efficient internet.More

Parrita07, California

Great Customer Service, Great Property! Food could have been better.

We stayed at the Grand Palladium Kanthenah Resort and Spa in March 2015. Overall we had a great stay. The employees were friendly and very accomodating. Front desk staff are multilingual, in about a 5 minute span, one employee interacted with several guests in fluent English, French, German, and Spanish. Deigo from the front desk, did an excellent job of handling several minor issues to make our stay more enjoyable. The property in general was very well kept and clean. The "jungle" atmospehere with many elevated walking paths between the facilities provided many opportunities to experience the local wildlife which is abundant on this property. The resort is huge and there is alot of walking to be expected. There is a shuttle that runs every 15 minutes, but remeber, it's mexican time. The beaches were expansive with ample chairs and places to find sun, but you do need to "reserve" your beach chair by 9-10am or they could be hard to come by. The pool chairs were all claimed by 9-10am as well.. This year, the seaweed was problematic and washed up on the shores every morning. They had tractors out there clearing it several days and left as it left an unpleasant odor for a while. The food is the only area that I really have critical issues with at this resort. The buffets were 'average' at best. Nothing special, just run of the mill. Restaurant reservations for the following day must be made early (start at 8AM) in order for availability, especially if you have a large group. There are others who have priority reservations (Palladium Travel club members) and the best restaurants did not have much available for our group except late seating times. We were able to "get worked in" if we were persistent, but you have to be persistent. Of the restaurants we ate at at the Teppanaki was the best.good showmanship and great food. The Brazilian grill was OK, as was the Punta Emilia, my fish arrived cold to the table on the beach restaurant. The 24hour beach restaurant was always short on food in the buffet line, no chips, no salsa, no cheese. More of a staff not paying attention to refilling the stations when they are busy. The food was good for a snack when it was avialable. You can order off the menu, but that takes a while too. Bars. The beach bars lacked consistency with drink making. Their signature drinks, coco loco, bananamama, had distinctly different flavors from one to the next. We did find the beach bar on the north end of the property about mid week that made consistently good drinks. The restaurant bars did a good job with mixed drinks and the beer was always cold. A well stocked cigar bar with high end cognac and scotch was also a nice find.(not part of the all inclusive, but worth it!) The gym is spacious and clean with a good variety of equipment to use and friendly staff. I did not use the Spa, but it looked inviting. We booked excursions Deep Sea fishing and Tulum/XelHa as well as ParaSailing right from the resort. We tend to experience different places, but would consider the Palladium properties again for future tripsMore

rieber5, Watertown, SD

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