You’ll find this complex on a white sand beach, surrounded by jungle, and packed with lots of pools and restaurants.
Guests here get the run of 5 hotels in this gigantic complex – there’s a little train to take you around. It means there’s a bumper selection of bars and restaurants, plus a pair of adults-only pools.
It’s on an 800-metre stretch of private beach. In the grounds there’s an orchid grove, as well as lagoons for the wildlife. And inside, you’ll find a clutch of restaurants including a Mexican à la carte.
TripAdvisor Traveller Rating
Based On 3260 reviews
- Official Rating
- Rooms: 414 in Colonial, 422 in Kantenah
With Thomson Airways
- Direct flights from 7 UK airports
- Jetlag-busting flights on the spacious Dreamliner
- Enjoy complimentary drinks
- Extras for Premium Club guests including UK airport lounge from 1st May
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board meals. Unlimited à la carte dining - subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. International premium brands also available at Hemingway's Bar.
Sports and Activities
All are included except where indicated.
Facilities► View all
Adults-only outdoor pool
El Secreto, a luxury adults-only pool with a whirlpool bath and even a bar to quench your thirst while relaxing.
Have fun watching the kids splash around while relaxing near the main pool. Both of the pools close at 6pm in the winter.
Al fresco buffet restaurant
Gran Azul offers continental breakfast, lunch, afternoon snacks and afternoon tea. Found just by the main pool, the outdoor restaurant features an Italian corner and show cooking to really get your mouth watering.
Rooms ► View all
Double room sleeps up to three adults or two adults and two children up to twelve years old. They come with two double beds or one king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
standard room on special offer
Standard room on special offer sleeps upto 3 adults or 2 adults and 2 children up to 12 years old with 2 double or 1 king-size bed. These rooms have a ceiling fan, MP3 docking station, minibar refilled daily, and an iron and board.
TripAdvisor Traveller Reviews Show more reviews »
GP with family
Plane journey- We fly the new Thomson Dreamliner. Was very comfortable my husband who's 6ft 4 found it comfatable as well until someone tried to put there seat all the way back! You get complimentary drinks on board now, this includes soft drinks and alcohol. Food was nice. Had a small packet of pretzels with first drinks service, main meal of chicken pasta bake kids had sausage and mash. Then a small chocolate bar then afternoon tea. I took extra sandwiches and snacks with me. Loads of movies and games on seat back t.v where you can pause stop and rewind what ever your watching. You get free earphones as well. 11hrs from London gatwick. There are also USB input on each tv so you can charge and use your own devices. Be aware that mexico airport is total chaos! They have loads of planes landing at the same time and you have to queue to get out through to customs where they check all your papers. It took at least 1.5 hrs to get cases it the sweating heat with no air con! Once outside there are loads of people willing to help you with you bags to the coach as you can't take your trolley outside the airport. They require tipping. Once on the coach takes about 80 mins to the hotel. Be aware that to come home you have to pay a tax of Â£42, which is 830 paso per person who ever takes a seat on the plane. Hotel- Got to the hotel got welcomed with a nice cocktail. Took ages to check in but we were checked on by a trainee. We had to book 2 rooms as we are a couple traveling with 3 children 14,4,3. I emailed directly to the hotel before travel and asked for the rooms to be near each other. They didn't fulfill this request the rooms where on different floors. I asked if we could get rooms nearer and were told we could change the following day. I informed the reception that I didn't mind us all having one room as we didn't come away as I family to be put away from each other. She was very helpful and put us into a family suite which was amazing! Had a sofa bed and four poster bed in the master room with a large jacuzzi bath in and walk in shower. The room also had a jacuzzi on the balcony, felt like luxury it was room number 5116 in the Kenentah section. The rooms are serviced every day and well looked after. Relished fridge of beers, Pepsi and water each day. When we go away next I would be sure to check the room upgrades as this one was well worth it. Resort- The resort is large, with untold bars and resturants. Has a large amount of pools, our favourite being the childrens pool in the colonial area. Th kids pool has exciting kids slides for all ages and it's right next to the beach which has a beach bar and self service food area as well as a resturant that's open 24hrs! Food: Read on here mixed reviews about the food. I will be honest and say it's not the best we've had, the resturants are ok but the food is cold! Nearly every meal we had came out cold! The buffets were nice wished we went there more. Lunch time we just grabbed a bite at the beach bar which was typically hot dogs, burgers and fries. Entrainment was good of a night loads of dancing and miming. The team work so hard. We went to the White beach party, was great and well worth the visit down to the beach at night. The fire show is good there. We went out and did some of our own excursions as Thomson prices where ridiculous. You can go to see the Tulum ruins yourself it's only about 20 mins away. Beware to, if you book a taxi from the reception it's double the price. We bartered and got a taxi outside for the same price as four of us for the collective bus. Once at Tulum it's around Â£4 each to get in. We went to xel-ha an amazing day out make sure you say to the Thomson rep that you can get children under 5 for free as you can if you book else where. She horned it so we just paid for the adults and not the little ones. It's truly a amazing day and well worth the cost it's expensive but do it if you can. It's a beautiful experience if you like snorkelling. Overall great experience but the hotel needs to oversee the food and make sure it's hot. It would be ok if so. More
Nice hotel complex
We stayed at this hotel in October 2014. Really nice hotel and excellent amenities.Food in the buffet was ok,as usual with buffets the food isn't as hot as it should be. Al la carte restaurants were good and never had any problems getting into the restaurant of our choice.Bars had a great choice of cocktails which I think over our 2 week stay we tried just about every cocktail on the menu.Rooms were cleaned every day and all the staff were pleasant and helpful. The holiday was booked through First Choice and I will never book with them again.We had reserved and paid for specific seats on the plane which due to an error by First Choice we never got and had to be seated elsewhere on the plane.The First Choice rep in the resort ( Lee ) was very unhelpful and did nothing to try and resolve our seating arrangements for the return journey so we had to again be seated elsewhere on the plane home even tho we had paid extra for specific seats.Tried to resolve the issue using the First Choice 24 hour help line but they were absolutely useless and made no attempt to resolve out issue. I would definately recommend this hotel but would not go through First Choice.More
johnduncan2015, Kingston-upon-Hull, United Kingdom
Fantastic vacation - better than expected
We spent 1 week at this resort from 2/11 - 2/18 (me, husband and our 2 boys ages 12 and 13). Just about everything was great: Rooms - we had a Jr. Suite in Villa 51 - lots of room - beautiful view of jungle (we did have an issue getting our wi-fi to work but front desk said we needed to come back another time to talk with systems person but we didn't and just went unplugged for the week - which was a good thing. Also - only a few English channels on TV but again we weren't there for the TV :) We left tips everyday for maid and person to fill our fridge and was never disappointed. Grounds - I can't say enough - stunning - the bridges through the jungles and walkways were you always meet a cute little animal or bird on the way. The staff works so hard and it shows. Pools - very cold but beautiful and we wanted to swim in the warm ocean anyways! Get there early to reserve your chair. Beach - more beautiful than I could ever imagine - lots of activities to keep kids busy - snorkeling is great - bring dog biscuits to feed the fish and do NOT miss the sunrises - get coffee at beach bar and watch the amazing view - it was our morning date each morning. Staff - We still keep saying we can't believe how friendly and helpful everyone is - top notch and the POP staff is amazing - they work long hours but you would never know - they always keep the party going Food - Breakfast buffet is the best! Lunch buffet just OK much better to eat the beach bar and order what you want - yummy! Dinner buffet again OK but the restaurants were good. Not 5 star but a good 3 1/2 I would say - be prepared to wait an hour - but you will find great lobbies with entertainment and yummy cocktails to pass the time. Excursions - we did everything on our own - took the collectivo to Akumal Beach and snorkeled on our own - amazing sites of tutles; took the collectivo to Tulum and paid the $4 entry fee - amazing place and saved us a ton of money doing it on our own - loved the shops outside the ruins. Lastly we went to Labnaha eco park - I'll write another note about that #1 place. My point is - don't listen to staff at hotel about needing to take a taxi cause its a walk - the collectivo is very safe, cheap and easy to use and will save you a ton vs. the taxi Kid activities - my kids didn't go to the Jr. Black and white club but had a blast with everything else. My son played soccer every night at 5:30 and my other son turned into a beach volleyball addict. They both ate more ice cream than they do all summer and would travel around on the train to the different areas - totally felt safe for them. Go here - you will NOT be disappointed! We are already talking about visiting again next year.More
Lori O, Latham, New York
3rd time roll on the 4th
This was our 3rd visit to this resort and we absolutely love it. We have tried elsewhere in Riviera Maya but nowhere else can match this place! The beach is lovely, yes rocky in some parts but that's nature for you. Pools are massive and clean, we love the salt water pool for snorkelling. On all of our visits to this hotel we have never had an issue with getting a sun bed wether it's by the pool or beach. The grounds are kept spotlessly clean and the staff never seem to stop. The rooms are also kept very clean with various towel art. We got upgraded to a Mayan suite this year which was a fabulous surprise and absolutely stunning. We've tried all of the al a carte restaurants with our favourites being Ribs n More and Eldorado, we love the fact that you do not need to book the restaurants you just turn up to wherever you fancy on the night. The buffets have everything you could want to eat, plenty of heathy options and those not so heathy holiday treat options! Service in the buffets and restaurants has always been good. The busiest bar in the resort is the Colonial lobby bar, this is by far our favourite of an evening. Valentin and Santiago are the main barmen here and they do a fantastic job of keeping the drinks flowing with a smile. Activities at the hotel are good, there's always something to do if you want. Overall we adore this place and we can not rate it highly enough, it's a long way to go from here in the UK but for us it is well worth it! We have already booked our 4th visit for this coming December and like always we can't wait! More
Haymarleytin, Plymouth, United Kingdom
Amazing people were very helpful and cheerful. It was our first time in mexico and they made it a very enjoyable trip. I had sent a quick email stating that we were celebrating an anniversary and they went the extra mile for us. Gave us a bottle of champagne and a different colour wrist band so it was quickly recognized by all that we were celebrating an anniversary. But even if I did not let them know they would of still treated us with respect and comfort. I would go back to this hotel, good job everyone!!More
kamloopschristine, Kamloops, Canada
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