Grand Palladium Riviera & White Sand Resort & Spa

This huge resort is 5 hotels in one. The Riviera and White Sand are neighbours, so it’s easy to pop between the two.

Five hotels make up this complex, and you get the run of all of them. The Riviera and White Sands are on the same side and a train shuttles you between them. Plus, a long, sandy beach is just on the doorstep.

There are a huge number of restaurants and bars across the whole complex, with a fair share of them at these 2 hotels. As for pools, White Sands and Riviera have 3, with another handful dotted around.

TripAdvisor rating

Based on 1573 reviews

  • Official Rating
  • Rooms: 324 in Riviera, 264 in White Sand

Holidays with added luxury

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All Inclusive - Here's what you get

Food

24-hour All Inclusive. Full Board. Unlimited à la carte dining, subject to availability. Snacks.

Drink

24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. Selected premium drinks at Hemingway's Bar and Churchill's Bar. Minibar restocked daily.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

3 outdoor pools

With sunbeds and towels.

Spa area*

Sit back and unwind with one or two of the following treatments a steam bath, a massage, a Turkish bath, a session in the sauna or the whirlpool. Service times vary depending on the desired treatment. Some treatments at the spa are chargeable and are suitable for over 18s only.

Rooms ► View all

junior suite

Junior suite room sleeps up to 4 with 2 double or 1 king-size bed and a sofa-bed in the bedroom. These rooms also have a ceiling fan, and a minibar restocked daily.

junior suite

Junior suite room sleeps up to 4 with 2 double or 1 king-size bed and a sofa-bed in the bedroom - can be sold as a single. These rooms also have a ceiling fan, and a minibar restocked daily.

TripAdvisor Reviews Show more reviews »

Not even close to five star...

Now, in spite of the five star rating, I knew before I went that it would be truly a five star experience but I thought it would be very good. In fairness, the hotel is ok, just ok...not poor as a two star rating indicates, but not good enough to be worthy of a three star rating. I'll star with the room, the room wasn't a bad size, the bed was comfortable and it was relatively clean. However, the air on was noisy, the decor (particularly in the bathroom was a bit tatty), the mini bar was restocked only twice in two weeks- and that was after calling reception to "remind" them repeatedly. The pools and facilities weren't too bad, but again, they were a bit tatty around the edges and many things were broken. The food was pretty poor, long queues for the restaurants serving luke warm food. The drink on offer wasn't great either! If it wasn't all inclusive you certainly wouldn't drink it. The staff were pretty inept to be honest... Not rude or nasty in anyway, just a bit clueless. The whole comes seemed understaffed for the volume of residents. All in all, I wouldn't go again considering the price I paid. I'm not a fussy traveller but if I'm paying a decent amount of money I expect a decent hotel- this didn't even come close. More

UndamagedPanda, Birmingham, England

Simply the Best!

If you’ve never gone to Mexico or if you’ve never been to the Palladium, you should know a few important facts before you head to this fabulous destination. First, the hotel is situated in a rain forest surrounded by lush vegetation and includes a breath-taking beach with an infinity pool. Bring insect repellant or you’ll be bitten by the mosquitos. Second, you are entering a sauna-like zone – bring lots of clothes – you may be changing 2-3 times a day – the temperatures were between 32-35C with 100% humidity. Third, you are in Mexico and the pace is different: everyone is there to make sure you have an excellent vacation, but they don’t have a “right now, immediately” frame of mind. So while you’re on the plane, de-stress yourself and CHILL – you’re going to love this place, but you have to give it a chance. The airport security system is excellent and is very similar to Canadian/American security. When they say do not bring something – don’t bring it. Take note that you are not allowed to use the Duty Free shops coming into the country. The transfer from the airport to the hotel takes about 90 minutes, so make sure you choose a transfer with lots of room and AC. Our transfer had ice cold beer and water for sale – it was great. The Palladium is truly all inclusive and that includes tips. However, please remember that the staff at the resort work very hard and earn minimal wage. Bring US dollars and tip well. The tips you give them are greatly appreciated. Palladium is everything they say it is in the trip advisor guide, but you have to know your surroundings. It’s hot and it’s big – a lot of restaurant choices – all good. The buffet had some of the best regional Mexican dishes and most of them I had not seen ever in Toronto. One thing I never saw as a beef hamburger or a steak, unless I went to one of the specialty restaurants (Ribs & More had the best steak I had ever eaten). Please ask the staff if you’re not sure of some of the food choices. After your dinner, go to one of the many shows – they have an activity board in each lobby – you can find out what’s happening. You MUST go the see one of the shows at the Rivera Hotel. They all start around 10:00 pm and are very professionally done. If you look at weather reports for Cancun or Akumal, you will almost always seen possible rain. If it does rain, it only lasts a bit of time unless you have a thunderstorm. One of our vacation days was all rain, but the staff had activities in the lobby and the time went by very nicely. To get around the enormous property, please note that they have a train and they have golf carts. The train will take you to all of the hotel lobbies: White Sand, Riviera, Colonial and Kantenah. The golf carts will take you to your suites (Villas). If you want to go to the beach, go to the lobby of the Riviera Hotel and ask for “Playa Las Rocas”. The only negative thing I can say about the vacation has to do with the guests. A lot of people come over from Spain to the resort and they are very rude. Also, you do not have to be bilingual – if the staff don’t understand you, they will find someone to help you. However, you will see a lot of smiles for whatever simple Spanish you can use – it shows respect for the people. Finally, a BIG thank you to the staff of the Resort. You made me feel welcome and treated me like I was in my own home. Viva Mexico y Viva El Personal del Resort!More

Panda168, Toronto, Ontario, Canada

MRS

If you stay at white sands make sure you take plenty of American money because none of the ATM's work and when you have to use the Mexican ATM the front desk will not exchange your money for US dollars. We had a couple try and use the ATM before us and it never gave them their cash and the hotel said their was nothing they could do about it so they were just out the money they tried to pull out and never received. If you want to have a really dull vacation go to white sands. Their area of the beach is super rocky and you can not swim. You will spend most of your time at the surrounding resorts for everything like dinner, live entertainment and beach time. And you will spend a majority of your time on LONG walks to where you want to go so if you are out of shape do not choose this resort. Their is only one restaurant that has A/C and all the others are smoldering hot. Also we got food poisoning from the steak house and it is not worth the time to eat there. The hotel staff is super rude except for the people who cart your luggage. The power to the whole resort went out several times and took a while to come back on. We have also visited the Grand Palladium in Jamaica and it seems to be the hotel chain itself because we experienced similar situations. All in all we will not be going to Grand Palladium again.More

Dispatch O,

NOT A FIVE STARS

We have just come back from the Grand Palladium White Sand. It was a horrible stay. let's start from the beginning. 1- When we got there, we did the check in and then were left on our own. We didn't know what to do or where to go. We were starving and couldn't find the restaurant. NOBODY was there to help us or guide us. We were all alone in this maze. They give you a map and then leave you there. This complex is huge and hard to find your way. 2- Since the site is huge, there are little trains that bring you to different places. It took for ever to get to our room when we took the train. We were tired on our first night and couldn't wait to get to our room. It took us about 20 minutes for the train to get there to bring us to our room. At that point, I knew that the service wasn't going to be great. 3- now, let's talk about room service... what room service????? I had to call several times during our stay for towels and toilet paper and they didn't give us enough water bottles. The room wasn't clean and we had COCKROACHES in the room. We called front desk but they didn't do anything about it. We were in complex 59 which was close to the beach and the kids' pool. The location of the complex was good. 4- BEACH: It was dirty and full of seaweed. I felt sorry for those poor men working all day to pick the seaweed by hand. Obviously they couldn't take all the seaweed out. 5- Airconditioning???? what air conditioning??? the only place we had air conditioning was in the room. It was very hot at the different buffets and some restaurants. 6- FOOD: Not good at all. I mean when you can't even cook pasta, there is a problem! I think this hotel is overrated. Not a 5-star hotel that's for sure. Very disappointed! I've been to several hotels in Mexico and I can definitely say that this one was not worth it. Do not spend your money on this hotel go somewhere else!!!!More

tanogiu, Montreal, Canada

questionable honesty

Family stayed at White Sands in Riviera Maya and on 2nd day moved to a different room. Unfortunately a small item of high value mistakenly got left behind. When issue was brought up to staff and asked if it was found, no mention of the article was mentioned and denied being found. My self, and my spouse both discussed with staff. I strongly question their response that it was not found by mgmt or anyone else that went in to clean the room. So either they do not clean rooms very well at all, or the finder decided to themselves to keep the featured item. Featured item would be a highly valued ring. Of course ultimately it would be the ring owners own fault for relinquishing positive control of the ring, however I'm sure most people can understand the need to remove all articles when cleaning self, and/or during sleep.More

Mike B,

See all 1573 reviews »

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