This huge resort is 5 hotels in one. The Riviera and White Sand are neighbours, so it’s easy to pop between the two.
Five hotels make up this complex, and you get the run of all of them. The Riviera and White Sands are on the same side and a train shuttles you between them. Plus, a long, sandy beach is just on the doorstep.
There are a huge number of restaurants and bars across the whole complex, with a fair share of them at these 2 hotels. As for pools, White Sands and Riviera have 3, with another handful dotted around.
Based on 1551 reviews
- Official Rating
- Rooms: 324 Riviera 264 White Sand
Holidays with added luxury
- Highly rated by you
- 20kg luggage allowance
- Kid-friendly Premier Families collection
- Long-haul Premier Luxury collection
- Stylish 4 and 5-star hotels
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board. Unlimited à la carte dining, subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. Selected premium drinks at Hemingway's Bar and Churchill's Bar. Minibar restocked daily.
Sports and Activities
All are included except where indicated.
Facilities► View all
3 outdoor pools
With sunbeds and towels.
2 al fresco buffet restaurants
With show cooking.
Sit back and unwind with one or two of the following treatments a steam bath, a massage, a Turkish bath, a session in the sauna or the whirlpool. Service times vary depending on the desired treatment. Some treatments at the spa are chargeable and are suitable for over 18s only.
Rooms ► View all
Junior suite room sleeps up to 4 with 2 double or 1 king-size bed and a sofa-bed in the bedroom - can be sold as a single. These rooms also have a ceiling fan, and a minibar restocked daily.
Junior suite room sleeps up to 4 with 2 double or 1 king-size bed and a sofa-bed in the bedroom. These rooms also have a ceiling fan, and a minibar restocked daily.
TripAdvisor Reviews Show more reviews »
Good service but RUDE wedding planners
This hotel is part of the Grand Palladium complex that includes three other hotels. As we were travelling with our young boy I regret not choosing the Kantecah where the kids pool is. Beach is nice, but no better than Tulum more south. Pools were big and we never had problems finding a chair. Our suite was clean, AC worked perfectly and had a jacuzzi in the middle of the room. Some parts of the room, especially the shower, have started to look old and wasted. Same with the courtyard in our building. Good selection of restaurants and wide selection of food in the buffet. Bell boys, check in staff, waiters, waitresses and bar tenders were extremely nice and I would only recommend this hotel for this. However, I cannot say the same about some wedding planners who were disrespectful and screamed at us once in the beach. That left a bitter taste and I would NEVER be back to the complex because of this. PS. I would never recommend anyone to get married here. The gazebo is in a horrible location and there is no enough space to sit your guests.More
GeorginaReyesG, Merida, Mexico
Great resorts for Groups
Traveled with 20 people Restaurants - no reservations needed, very minimal wait times, A la Carte and Buffet options for dinner. They were fantastic for trying to put our large group together. There is a beach bar that makes real food all night long and it was really good. Food in general every where was good. Wrist bands - yes Room service - No Rooms - nice, our group was in the colonial and white sands. White sands rooms were nicer, one couple had mayan suite colonial and it was cute. We had 2 rooms in white sands, because the rest of our group was at colonial we asked to be moved closer to that area so they did no questions asked and gave us a corner suite no extra charge and it was huge and fantastic. Pools - huge tons of chairs, lounges & tables, swim up bars. Water was very cold there was a hardly ever a person in the pool (but they had a nasty cold snap before we got their temp. dropped to under 10C over night). No pool side waiters. It has adults only pools that any resort or room category can use. Bar service at all the pools was outstanding beach - big lots of chairs but very crowded, there was way more people on the beach than around the pool Entertainment - the best I've ever seen, wow. There are 2 shows every night family and adult(but not overly adult they would be fine for kids). The dancers are always rehersing and it shows. The rock show is outstanding. They did a white party one night on the beach it was great. The disco was a blast great D.J, good bar service. It wasn't always packed but we made it fun. They have live music in the lobby and people dance. If you're a person who likes to do things at night (and I do) this is a great resort for you. I find a lot of AI lack night time fun and this one does not. If you were travelling with a large group of friends or having a wedding this resort is for you.More
Pamela G, London, Ontario, Canada
This was our third time at a Palladium resort. We were very excited to visit Palladium in Mexico after wonderful trips to Palladium in Jamaica and Punta Cana...Customer service means a lot to us and this resort needs to send the staff back for more training. The wait staff were more professional than the front desk staff and the travel club....buyer beware don't buy the World Pass its a waste of money. Take the free trip to Playa del Carmen it's fun! The room was kept clean and the mini fridge stocked on a regular basis. The food was good, and we were very satisfied with the restaurants and buffet! The beach is very rock making it difficult to enjoy walks on the beach without fear of injury, The staff who are designated to clean the seed weed spend more time laughing, talking and watching than cleaning...if the workers were more focused there would be less seed weed The all white party and fire show was great! The entertainment was good too! The pools were clean...regarding the pool buffet,it would be nice if the staff cleaned the bird poop off of the chairs! We experienced multiple issues with our television and internet in our room and 3 nights we were without television. Overall the front desk staff, managers and travel club greeters need more training in customer service. We were glad that this was not our first Palladium visit because it would have definitely been our last. Needless to say we have no intention of ever returning to the Palladium in Mexico. We wish our experience had been different because we really enjoyed our other stays at the Grand Palladium.More
HisLovelyWife, New York City, New York
Relaxing vacation â with plus and minuses
We were 2 adults and 2 adolescents (17yo) and spent a week in this resort from 4 to 11 Aug 2014. We bought the GP White Sands (GPWS) with âImperial packageâ added. We were told for this package we have unlimited towels, a bottle of tequila and fruit basket at arrival, no reservation required for any of the restaurants except the Japanese restaurant Sumptuori and the seafood restaurant Punta Emilia. It turns out that the 2 kids were given a regular child brand so this was really a rip off. In addition, we had to make a reservation for every single restaurant! So donât bother with this Imperial package, it is a scam! Facility: The Palladium group web site advertise this GP White Sands as a Five-star resort and the pictures are beautiful. Well the reality is kinda different. The classification of a 5-star resort is definitely not equal to a 5-star hotel: while the complex overall looks luxurious, lush and relatively new, the rooms by themselves are definitely not 5-star rooms (I would give 4 to the most â 4-star rooms in the Marriott hotels I usually stay look WAY better). The impression the White Sands rooms gave me was one of the buildings being built too hastily, the rooms being overused and now are quickly deteriorating after only a few years. The complex as a whole: I love the smart and functional design of the whole complex, with all-glass restaurants and pools centrally located, and the availability of the shaded walkways parallel to the walking paths, allowing you to walk without being burned. Since the complex is huge, always keep the map close to you. It helps quickly identifying the restaurants and other facilities. Rooms: I have carefully read other TA members comments, therefore asked for building 58 or 59, third floor to be close to the beach and pool. We obtained one room on the first floor and one room on the second floor of Building 58. Luckily the one on the first floor did not smell moldy like some have experienced. It was a convenient 2 minute walk to the beach, but this stretch of beach is the rocky one. The AC in the rooms is weak. We had to set it to the minimum (55F) and were just comfortable, not cool. The real feel was like 75F. You need to keep the ceiling fan on to feel more comfortable. The rooms look tired, and offered very basic decoration. No real efforts to please the eyes whatsoever. The bed sheets are thick and rough, and the beds and pillows are hard. I would qualify them as the ones in a 3 star-hotel. The bathrooms amenities look funny: the shampoo was blue and conditioner pink. I did not dare touch them as they look fake and cheap (luckily I brought my own). The frig was adequately stocked everyday and the room cleaning service was good. There was turn down service every night. The cleanliness in the rooms is acceptable. Wifi: available throughout the resort â although weak. This is better than nothing. Beach: Rocky, rocky, rocky. If you want to enjoy the beach to the fullest, do yourself a favor and go buy water shoes at Walmart for 8$. The beach on the GPWS side is rockier, and has more seaweeds coming in, but also has more colorful fishes to watch. Bring your snorkeling gears also! The sandy part is in front of the Colonial complex and it is where a lot of activities take place including the Sunday paella and dance, the beach volleyball and other beach games. There is also pedalo, kayaks, snorkeling and other water games. Food: I would qualify the food as Good (between Excellent and Decent). We like to hang out at the Kantenah buffet for breakfast and lunch. I love the fresh smoothies (6 different kinds) for breakfast and the gaspachos or cold soups (3 different kinds) at lunch. The grilled skirt steaks were very tender and they are available at every lunch and dinner. For a couple of days we had lunch at the seafood place by the WS beach âPunta Emiliaâ. They serve awesome whole fried fish, chicken wings, tacos etc at every lunch time. They also have a salad bar, and ice cream. Every morning we go there to get our daily double ice expressos with milk; that was a treat! For dinner we ate at the following places: - Japanese Sumptuori: we were placed at the Teppanaki table, apparently the favorite place for many people but we found it to be quite ordinary actually, and the place was steaming hot. The portions were tiny, the shrimps and scallops were minuscule and the sushis were like fast food sushis, not real ones. After dinner the kids still felt hungry! They invite you to buy bottles of wine that start from 40$ but you can order free hot or cold sake which is more appropriate for the food they serve. - Ribs and More: this place was the best by far and we went back twice. We ordered T-bones, rib-eye steak and lobster (one lobster and one bottle of wine was 49$ USD). The meat was cooked beautifully to order and was very tender. The salad bar there had nothing to rave about. - Italian Porto Fino: this one is another good restaurant, and you can even order steak. The King Prawns that some TA members recommend turn out to be regular shrimps, and were even smaller to the ones that the salad bar offers. The pizzas were OK. Go to the salad bar to check out, they have huge grilled cold shrimps on the shell, wonderful prosciutto, cheese, different kinds of bread. The best quality salad bar was here at Porto Fino. - Punta Emilia: this casual seafood place by the day transforms itself to an elegant, prettily-lit beach side restaurant by night. It is the hardest restaurant to obtain a reservation so if you want to dine here, please go to any Guest services of the 4 hotels early and line up (like 7:00 AM â take your ipad and watch movies, or the news while waiting) and reserve when the Guest services agent arrives at 8:00 AM. Usually all the places are gone by 8:05 AM. Is it worth it? I would say yes if you line up once and you get it right away like me. We had the best grilled calamari there, the grilled seafood plate was good also, but the 2 clams on the plate were so tiny, the meat disappeared after grilling, lol! The soup was quite good also but I donât remember what kind. Do not miss the Sunday Paella by the Colonial pool and beach area! Transportation: from the airport to the resort and back is well coordinated. No waste of time, no confusion. On your departure day, make sure you call concierge in the morning to book the shuttle to the lobby half an hour prior to the bus pick up to the airport. Shuttle service inside the complex: almost non-existent. If you want to go to the spa, be prepared to walk 10 minutes. For everything else, it is about 5 minute walk. Staff: I was very satisfied with all staff services overall: they were all smiley, courteous, cheerful and helpful, tipped or not. At lunch time, when we showed up at 1:00 PM sharp at the buffet opening, all the staff gathered at the door and greeted us by clapping hands for 5 minutes! That was so cool! Spa: very upscale and relaxing complex. It is totally separate from the main complexes â which is too bad. The gym is located in the spa, and does not allow under 18. Another drawback that infuriated our teens! (Tip: After much complaint, we were told that teens are allowed between 11 and 2:00 PM accompanied). The positive side: it has a crystal clear pool and lazy river that is connected to the many Jacuzzis inside the spa. Massage: you can have a 2-for-1 Zentropia massage for 189$. I really liked these 80-minutes deep-muscle massages (ask for Valeria if you really want deep muscle). You can have refreshments and sandwiches before and after the massage. Will we go back? Definitely if the price is right. I think we overpaid this time with the Imperial package included but overall we had an enjoyable and relaxing vacation and this is what counts.More
michikoQC, Montreal, Canada
A little paradise
My family and I stayed at the Grand Palladium from Aug 2nd to Aug 12th 2014. We booked at the White Sand because it is in the middle of the other 4 Palladium hotels. I would have given 5stars but we had a little incident upon check-in which started our vacation off on a sour note. We had booked a full suite and when we arrived we were told we were downgraded to a regular room. I have been travelling for over 20 years and this never happened to me before. To make a long story short, we argued that this was inacceptable and demanded to speak to our Westjet representative and somehow after a few minutes a full suite was available in 24 hours in White Sand. Our rep found us a full suite in Riviera for the first 24 hours. We accepted this. The suite in Riviera was beautiful but it was too far away from the beach and kids club. The villas on the Riviera side is close to the ocean but it is only corals therefore it is not accessable. The next day we were moved to Villa 52 in White Sand just behind the mini golf. We loved that suite. It is well located and the area is very quiet. We had a suite on the 3rd floor and is was very clean the bedroom was very spacious. The living room is an ok size because we used their sofa bed and brought our own blow-up mattress. Our daughters(8&13) prefer to sleep in different beds. We were glad that we brought our mattress because they do not have cots. The Grand Palladium is located in a ecological reserve so we were able to see all sorts of animals right in from of us. The kids club was amazing. My daughters loved it and kept asking to go back. There are several beautiful pools. The ocean pool is breathtaking and usually very quiet. We tryed several diffirent activities and the staff is very friendly. The ocean is amazing. The beach is divided in diffirent sections which makes it perfect and safer. They had a floating slide and a floating trampoline in the ocean for the kids to enjoy. That was a first for my daughters and they really enjoyed them. The food was quite good and there are many diffirent options to chose from. We really liked that no reservations were needed for the specialty restaurants and there was very little wait to be seated. There snack bar on the beach was very convinient. The Hotel is huge and expect to do some walking. We did not mind because we needed some exercice to burn off some of the calories from the delicious churros,quesadillas and margaritas... There was also a little train that would pass to all the diffirent lobbies if you did not want to walk. There is so much more write but I will stop there. Bottom line : no one can get bored at the Grand Palladium Riviera Maya and we will definately return next summer but for a longer stay.More
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