This huge resort is 5 hotels in one. The Riviera and White Sand are neighbours, so it’s easy to pop between the two.
Five hotels make up this complex, and you get the run of all of them. The Riviera and White Sands are on the same side and a train shuttles you between them. Plus, a long, sandy beach is just on the doorstep.
There are a huge number of restaurants and bars across the whole complex, with a fair share of them at these 2 hotels. As for pools, White Sands and Riviera have 3, with another handful dotted around.
Based on 1615 reviews
- Official Rating
- Rooms: 324 in Riviera, 264 in White Sand
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All Inclusive - Here's what you get
24-hour All Inclusive. Full Board. Unlimited à la carte dining, subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. Selected premium drinks at Hemingway's Bar and Churchill's Bar. Minibar restocked daily.
Sports and Activities
All are included except where indicated.
Facilities► View all
3 outdoor pools
With sunbeds and towels.
2 al fresco buffet restaurants
With show cooking.
Sit back and unwind with one or two of the following treatments a steam bath, a massage, a Turkish bath, a session in the sauna or the whirlpool. Service times vary depending on the desired treatment. Some treatments at the spa are chargeable and are suitable for over 18s only.
Rooms ► View all
Junior suite room sleeps up to 4 with 2 double or 1 king-size bed and a sofa-bed in the bedroom. These rooms also have a ceiling fan, and a minibar restocked daily.
Junior suite room sleeps up to 4 with 2 double or 1 king-size bed and a sofa-bed in the bedroom - can be sold as a single. These rooms also have a ceiling fan, and a minibar restocked daily.
TripAdvisor Reviews Show more reviews »
This was our first visit to grand palladium . We stayed at the white sands room 5702. The room was very comfortable and spacious . No complaints on ac , since I noticed that on several other reviews . The room did have a musty smell . There is no poolside service or beachside service which was very disappointing . This place is so big , if you don't like to walk - don't stay here . The spa is amazing . It's 10$ a day and worth it . This is when I truly felt like I was at a top notch resort . We had a couples massage - excellent !! Diego was awesome !! The Mexican Buffett and the breakfast were very good , the others were nothing to brag about . The pools are very nice , several broken chairs though . The beach was not like the cancun beach , there was tons of seaweed that also made the area smell bad . We ate at the hibachi place one day - environment was nice but the food was not good . We will probably research a new place next time .More
Nice place to stay...
Hello, Mine review is a little late, we went in June , just had no time to write :) After arriving we had to wait 3 hrs for the room, we stayed at the White sand as we had a 3 year old with us. We stayed at building 58 was awesome just right beside the beach, a little walk to the buffet but you can get on the golf cart. The only negative thing about the resort maybe not even the resort but the VIP program they have .... Timeshare ... such a waste of 3 hrs !! do not go.... it is not worth .More
A Good Value
This was our first trip to this resort. We stayed at the Grand Palladium Lady Hamilton in Montego Bay Jamaica a couple of years ago. Six (6) of us (three (3) couples) stayed at White Sands October 18 to October 24. We booked the Mayan Suite but found it to be small and not as nice as the website shows. We went to the manager and were âdowngradedâ to the SUITE, which to us was and upgrade. A very nice room with separate living room and bedroom. The manager was very accommodating to all three (3) couples. I know that they consider the Mayan Suite their best room and the manager seemed truly confused by our request to change, but the suite is much nicer, and costs less. The place is HUGE, and because of this, nothing is convenient. You even have to climb a flight of stairs and then cross a wooden bridge, to get to the pool. If you have difficulty getting around on foot, donât come here. The resort consists of two (2) main buildings, each consisting of two (2) lobbies. White Sand and Riviera in one and Colonial and Kantenah in the other. There are two very large pools and about 20 bars. The service was very good, not to the same level as Palace Resorts, but still good. The beach was disappointing and hidden by trees. There are many restaurants. We ate at the buffet, Italian, Brazilian, Chinese, and steak house. All were very good, except the Brazilian, I do not recommend it. It rained almost every day we were there so we did not get much pool time in. The constant rain made it difficult to get around the large resort. The resort offers trains between lobbies and the villas, but you still end up standing in a torrential downpour waiting for the train and hoping that it was not full. We did the couples massage at the spa, very nice and a great way to spend a rainy afternoon. The swim up bar and the main bar by the pool were closed because of flooding and they do not offer poolside service, as does Palace Resorts. This is a nice perk that I really missed. They should consider poolside bar service. All of the âPublic Areaâ bars were outside, so the only air conditioned bars were in the restaurants. Not that this is a bad thing, just hot and sticky. All in all, this trip was a great value. Seven (7) days and six (6) nights with airfare from Las Vegas, Nevada cost about $2,600 USD for both of us. We may return one day, but will probably go back to a Palace Resort next year, we really missed their brand of service.More
RStringerSr, Henderson, Nevada
Opportunities for improvement
Firstly, we have really enjoyed the Grand Palladium Riviera Maya for the past (4) visits. I did want to share some feedback from our visit 3 weeks ago. Overall, this year's visit was our least favorite. Issues: the beach was lined with seaweed about a foot tall and 3 feet wide which was never picked up. The food qaulity seemed to diminsh this year especially the dinner buffett at Colinial was was not good. The white wine brand was changed and tasted like vinegar. There were no sheets and pillows for the pull out sofa nor was the wifi explained at check in however they called at 11 PM to confirm it had been addressed. The ice machine in building 59 was out of order. The music at Mare Norstrum was very staticy and when we asked to have it turned off they said they couldn't. The pool activities guy with the microphone was far too loud with many people around us unhappy. When asked to turn it down he refused. Overall, we were disappointed this year because we truly had 3 very good previous experiences. Hopefully they will get some new leadership in there that can tighten up the practices. Thanks, Tim & Chris CollinMore
Tim C, Germantown, United States
3rd times a charm.
If you can complain about this resort, you are A) a complainer by nature, or B) haven't done your research about the gigantic size of the place, or C) Have a football sized buffet with oodles of options and a la cartes at your disposal in your own home. Just got back from a great family vacation yesterday from this resort. We had a 'suite' which is very different from a 'junior suite'. A suite allows you your own bedroom with closing door, with a hallways separating you from your living area (with pull-out couch), which was great travelling with kids. We also had 2 decks to watch all the wildlife around us. It was a perfect set-up. Service was excellent from everyone. They work so hard and are so efficient..please tip these people!! The Kids Club staff were awesome- our kids were well taken care of there. The new addition of the waterpark since our last trip was a huge hit, not too fast slides and manned by a lifeguard. Food was great. I can't fathom why some people wouldn't be impressed. You literally had hundreds of things to choose from. The grounds are exactly why we fly 6 hours to get there. From the mangroves to the surrounding jungles, raised walkways, lots of critters etc..it was always a joy to take a 10 minute stroll to wherever we were going just to appreciate the abundant of tropical nature. The beach and pool temps were perfect. Had some seaweed wash up, but obviously that is no fault of anyone but Mother Nature. All in all, we had a great time, probably the best time of our 3 stays there. Cant wait to go back. My only suggestions would be that they get rid of the crocodile "zoo", which us sad, and also look into what paint they are using at the Kids Club for crafts. Had to throw out 2 items of clothing with paint that would not wash out. Thank you Palladium for another great visit!More
hurricaneblues, victoria, BC
Things To Do► View all
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