Grand Palladium Riviera & White Sand Resort & Spa

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This complex has an 800-metre stretch of sand on its doorstep. And Akumal, a sleepy fishing village that’s spot on for turtle-watching, is a five-minute taxi ride away. The complex has seven pools – including a beachside saltwater one and a lake-style pool with huge swim-up bar. Food-wise, there’s a week’s worth of restaurants including a Brazilian à la carte and a Mexican. Plus, because the complex is spread out, there's transport laid on to zip you about.

TripAdvisor rating

Based on 1385 reviews

  • Official Rating
  • 3Floors
  • Rooms: 324 Riviera 264 White Sand

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All Inclusive - Here's what you get

Food

24-hour All Inclusive. Full Board. Unlimited à la carte dining, subject to availability. Snacks.

Drink

24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. Selected premium drinks at Hemingway's Bar and Churchill's Bar. Minibar restocked daily.

Sports and Activities

All are included except where indicated.

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Facilities► View all

3 outdoor pools

With sunbeds and towels.

Spa area*

Sit back and unwind with one or two of the following treatments a steam bath, a massage, a Turkish bath, a session in the sauna or the whirlpool. Service times vary depending on the desired treatment. Some treatments at the spa are chargeable and are suitable for over 18s only.

Rooms ► View all

junior suite

Junior suite room sleeps up to 4 with 2 double or 1 king-size bed and a sofa-bed in the bedroom - can be sold as a single. These rooms also have a ceiling fan, and a minibar restocked daily.

suite

Suites sleep up to 4 with 1 king-size and a sofa-bed plus an additional living area. These rooms also have a ceiling fan and a minibar restocked daily.

TripAdvisor Reviews Show more reviews »

Perfect Place for a Mix of Fun and Relax

We went here hoping for a place we could have some peace and quiet along with some fun in the sun and that is what we got! The beach is amazing with tons of spots and chairs to sit/lay and relax. The pools were very nice and big with lots of daily activities to do with the entertainment staff. Our room was nice and clean, decent size. The bed and pillows were horribly hard and stiff... not great sleeps which meant naps on the beach. The a la carte dinners were super!! Italian and Mexican were our fav's! Would recommend this place to friends for sure!More

Kier R, Kamloops, British Columbia, Canada

You'd be crazy not to LOVE this resort

We first stayed in the White Sand section: Our room (Junior Suite) was spacious, comfortable and clean, the mini-fridge was restocked daily with water, pop and beer. I had read online that the beds were really hard: although mattress comfort is 100% a personal preference (you might despise a mattress I adore), there was nothing wrong with my mattress and I slept very well throughout my stay. I am not into hot-tubs but I am sure many folks will appreciate the jacuzzi / bathtub found right in the room. The bathroom layout is, however, a bit bizarre: The sink is out in the open in the room, the shower is a room by itself, and the toilet is another. Practical if you need to use the facilities while your roommate is showering, however the frosted glass doors - although modern and chic-looking - are not soundproof (!!) and coming out of the shower may be a bit tricky if you are shy. Be ready for your friendship to reach a whole new level of comfort if you're travelling with friends. Is the resort big? Yes. It's huge. But there are many roads and lovely trails to get around, and a little train you can take to go from anywhere to anywhere on the resort. The trails are well lit at night and are also covered (great if you get caught by rain!). We were fortunate enough to be in Villa 54 which is the closest to the White Sand amenities / restaurants / lobby, but I can see how some people might be annoyed by the amount of walking you may have to do (or having to wait for the train) depending on your villa's location. Personally, I enjoyed having the opportunity to burn the extra calories I ingested without enduring the tyranny of going to the gym. The food was good. Nothing that blew my mind away, but the variety is commendable: even amongst the buffets the selection was always changing from one day to the next. And for the picky / non-adventurous eaters out there, there is also 'normal' things such as pizza, burgers and pasta. There are also a great assortment of A La Carte restaurants: The Brazilian restaurant (Rodizio) was great, the Chinese one (Bamboo) not so good. But food is like mattresses: it's a personal preference. The beach was rather windy and sand got everywhere - but that's Mother Nature's fault. It is nonetheless a stunning beach and the sand (when it's not blowing into your eyes) is silky soft to walk on. There are several pools and I never had a problem finding a lounge chair or an available umbrella. The "adult only pools" became my little piece of Heaven: they are quiet oasis where you can lazily dip in the water or soak in the sun without being surrounded by loud obnoxious party hungry guests. With two nights left to our stay, to our greatest surprise we were upgraded to the exclusive Royal Suites Yucatan. The beds were even more comfortable, the jacuzzi - now double the size - was now on the balcony (also double the size), and there was several little touches that made us feel special. A comb, toothbrushes, larger variety of soaps and shampoos, slippers with the bathrobes, two sinks instead of one, accent wall painted in a chic purple color and lavish curtains to match, an assortment of different types of pillows, turn-down service where a staff member comes and gets your bed ready for you to slip in - short of tucking you in, a butler assigned to your villa to help with tours, reservations and any other indulgence you may have. The downside is: The Royal Suites are at the far end of the resort, therefore further away from everything... although Royal Suite guests have access to private golf-cart & drivers to drive you around. The staff, from maids to bartenders to check-in staff to bellboys are all superb. Helpful, courteous, attentive and friendly (without being over-familiar). A special Shout Out to JESUS at the White Sand Travel Club counter, he was a pure delight. Depending of your demographic, they might try to sell you their Travel Club. If 'time-shares' are not your thing, or you're not prone to exclusively stay at Grand Palladium resorts around the world, be ready to say "No Gracias", or else you might lose 30 to 45 minutes. I did not experience the day-time activities, but the night shows were simply AMAZING. The early show (9pm at the Colonial Theatre) was more family friendly, whereas you should put the kids to bed before going to see the late show (10:15pm at the Riviera Theatre). Working in the music / show industry, I can tell they pour a decent amount of money in their productions: Costume changes every few minutes, amazing dancers, breathtaking choreography including acrobatics almost Cirque Du Soleil worthy, backdrops and stage sets, variety of content (from Mexicana to Rock show to Cabaret, etc...), they even had a Caballero twirling a lasso around a (real) horse to the musical talent of a live band and live singers. If you don't want to be cooped up on the resort 24/7, it is located about 20 minutes from Playa Del Carmen in one direction, and the ruins of Tulum in the other direction. A cab ride to Tulum was 200 pesos (approx. $16 USD / $17 CAD) which you can barter if that's your thing, or you can even take a local bus (more like a mini van) for 35 pesos ($ 2.50 USD / $3 CAD). It's roughly the same price to go to Playa Del Carmen. Tulum is magestic, the view of the ocean from the ruins is stunning, while Playa Del Carmen is rich with entertainment, night life, gastronomy and various shops. I will now admit that I WON this trip, therefore I might not be 100% objective since I did not have to pay for any of it. However, I have been to six "all inclusive" resorts in four different countries and this was by far the best I have experienced. Would I come back as a paying guest? Absolutely, yes! You would be crazy not to LOVE this resort! PS. Need your own transport from / to the airport? I recommend AGI Tours and Transfers (www . agitours . com)More

TheIvoryTickler, Toronto, Canada

Decent, could be amazing.

The Grand Palladium is enormous! The distance between your room, the restaurants, the beach, certainly help you burn off some of the extra calories you've consumed. The resort is too big and I was worried that it was going to be packed full of people but, as I was pleased to learn, it's nowhere near full capacity in early April. It really is a beautiful resort despite it's size. The army of staff are constantly buzzing around removing discarded cups, sweeping the paths clean, and raking up the sea weed that wash ashore in the early morning. The only thing that I really didn't like during my stay was the food. They must have gotten complaints in the past about their food being too seasoned or too spicy because all of it was rather bland. Kudos to the resort for the variety in dishes, but I would much prefer quality over quantity. The Japanese restaurant was my favorite.More

Cole H, Edmonton, Alberta, Canada

A wonderful stay !!!

Hubby & myself went with a small group in mid Feb for two wks ... Let me start off by saying the resort as big as it is was awesome you had choices to walk or stay in your area & if you didn't want to walk you could wait and catch the lil train that goes through the different sections of the resort .. The restaurants were wonderful with the service being for the most part very good !!!!the employes were very friendly & always wore smiles !!! Our room was nice n the pillows wernt as bad as I read about lol ... & our room was very handy to a beautiful stretch of beach ... Hubby & myself loved this beach as much as the Palladium in Punta Cana the sand in PC you sank in where as this one was easier to go for nice long walks along the beach as it was packed down some !!!! Very tropical with all the trees & green everywhere you looked ...we even fed beautiful birds out of our hands from our 2nd floor balcony !!! Not big on pools although the bit of time we spent they seemed nice as far as pools go !!! We are into enjoying what we don't get to see at home and that is the ocean!! It was very awesome when we went into 3 feet of water we would be surrounded by tons of small fish and even some a little bigger very pretty!!!if you enjoy snorkelling def bring water shoes !! To avoid feeling the wrath of rocks etc in certain areas.. We found there were many lounge chairs on the beach as well if you enjoy palapas you pretty much have to be up early to get one as there aren't many !! The beach bar served many different drinks along with tossed salad items to Mexican along with northamerican favorites to pastas n pizza ... We had good meals where ever we went !!! The buffets were awesome as well !! The only thing I did not care for is the ride into Playa Del Carmen it's nicer to be closer to the resort town as we like to walk n look around as well as shop n it was too far but if I got a deal I definitely will go back !!!!!!!!! Oh & failed to mention we loved the band that played in the lobbies they were awesome they took requests n were very sociable along with playing a lot of different music .also did an excursion to CocoBongos which we really enjoyed !!!Take some time to look around PlayaDelCarmen as well there are many awesome shops along with plenty of bars & restaurants !!More

funinthesun, Yorkton, Canada

Meh....It Was Just Alright

Ok I have been to a LOT of all inclusives over the past many years and I've been to a few in the Akumal area so I will give you an honest, no holds barred review. The Palladium is basically 4 resorts in one with 4 lobbies. I know a lot of reviews say that they are 'shared lobbies' but that's really not the case. There are 4 lobbies. If you don't like walking, this is definitely NOT the resort for you! There are a lot of complaints about the bridges but, really, the week we were there, there weren't any of them that we HAD to cross to get where we were going. We usually used the one to get from the White Sand pool to the beach but there were other ways we could have gone. Now this could be a LONG review but I'll try to keep it brief The Pros -TONS to do...there was SO much going on you could never be bored and could stay at the resort the whole time and still have lots to entertain yourself -the beach was awesome! One of the nicest beaches in the area that we've been to -the food was really good...tons of selection for restaurants and lots to choose from for picky eaters....we loved 'Ribs and More' best of the A La Cartes -the service was excellent...staff was very friendly and accommodating -the pools were well kept and never too busy -the room was decently sized and beds were comfortable -Seguay Tour-by far our favourite thing we did! -the pontoon boat tour around the lagoon was so nice and relaxing...we did this pretty much every day -the Spa...we went twice...it was a great way to spend a day! The Cons -the shows were not great...and some nights they didn't even bother doing them...there were a couple evenings we were definitely left hanging with nothing but the lobby bars -in line with that, there's not really a lot of explanation as to what is happening where...there are 4 lobbies...you pretty much have to go around to all 4 just to figure out what's going on in an evening -getting into the A La Cartes was sometimes a pain. I do like that you don't have to reserve like you do at some resorts but there were evenings we'd show up for a table and in looking in the window, the restaurant is 60% empty, but we'd be made to wait for 2 hours to get in -the service and meal at the steakhouse wasn't the greatest...weirdly, the steaks at Ribs n'More were WAY better -the power went out one night...for at least an hour....not their fault but definitely put a damper on the evening -sometimes you had to wait FOREVER to get a seat on the trolley that ran between lobbies...they could maybe have a few more running at busier times but not a huge deal...again if you don't mind walking, it's easier to walk -in the middle of our week, a High School graduating class checked in for their 'Grad Trip'....I had assumed, due to locatioin and price, that this resort was NOT going to be a Spring Break hangout...needless to say, I was less than thrilled when we were bombarded with a hundred 18 year olds where there to PARTY!! Yikes! Lots of falling down, sloppy nonsense -"the map"...yes you get a map when you check in....it is not to scale and, really, helps you find nothing. There's one pool we never did find and, on our first night, we checked in around 10pm. We wandered for well over an hour trying to find one of the 2 places on the resort where you could still get food. The 2 options were the Sports Bar at the Colonial and the beach bar by the Colonial Pool...the map was NO help...we just wandered and wandered til we got lucky! All in all we had a good time. Would I go back? No I don't think so....it's a little to big for my liking. You definitely don't feel like you can make a connection with any of the staff or other people there because it's just TOO big. It's nice for sure and there's lots to see and do but I've definitely enjoyed other resorts more than this one. I went into this vacation with an open mind and really hoping to enjoy myself as this resort was a 'splurge' but I definitely left somewhat disappointed and I know my husband didn't like it nearly as well as hotels we've stayed at in previous years. It's a great resort, just not for us. I have lots of pics if you're interested but for some reason I'm having issues posting this review as it is so feel free to message me :)More

supergirlteacher, Ontario

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