This huge resort is 5 hotels in one. The Riviera and White Sand are neighbours, so it’s easy to pop between the two.
Five hotels make up this complex, and you get the run of all of them. The Riviera and White Sands are on the same side and a train shuttles you between them. Plus, a long, sandy beach is just on the doorstep.
There are a huge number of restaurants and bars across the whole complex, with a fair share of them at these 2 hotels. As for pools, White Sands and Riviera have 3, with another handful dotted around.
Based on 1609 reviews
- Official Rating
- Rooms: 324 in Riviera, 264 in White Sand
Holidays with added luxury
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- 20kg luggage allowance
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All Inclusive - Here's what you get
24-hour All Inclusive. Full Board. Unlimited à la carte dining, subject to availability. Snacks.
24-hour All Inclusive. Selected local alcoholic and non-alcoholic drinks. Selected premium drinks at Hemingway's Bar and Churchill's Bar. Minibar restocked daily.
Sports and Activities
All are included except where indicated.
Facilities► View all
3 outdoor pools
With sunbeds and towels.
2 al fresco buffet restaurants
With show cooking.
Sit back and unwind with one or two of the following treatments a steam bath, a massage, a Turkish bath, a session in the sauna or the whirlpool. Service times vary depending on the desired treatment. Some treatments at the spa are chargeable and are suitable for over 18s only.
Rooms ► View all
Junior suite room sleeps up to 4 with 2 double or 1 king-size bed and a sofa-bed in the bedroom. These rooms also have a ceiling fan, and a minibar restocked daily.
Junior suite room sleeps up to 4 with 2 double or 1 king-size bed and a sofa-bed in the bedroom - can be sold as a single. These rooms also have a ceiling fan, and a minibar restocked daily.
TripAdvisor Reviews Show more reviews »
Opportunities for improvement
Firstly, we have really enjoyed the Grand Palladium Riviera Maya for the past (4) visits. I did want to share some feedback from our visit 3 weeks ago. Overall, this year's visit was our least favorite. Issues: the beach was lined with seaweed about a foot tall and 3 feet wide which was never picked up. The food qaulity seemed to diminsh this year especially the dinner buffett at Colinial was was not good. The white wine brand was changed and tasted like vinegar. There were no sheets and pillows for the pull out sofa nor was the wifi explained at check in however they called at 11 PM to confirm it had been addressed. The ice machine in building 59 was out of order. The music at Mare Norstrum was very staticy and when we asked to have it turned off they said they couldn't. The pool activities guy with the microphone was far too loud with many people around us unhappy. When asked to turn it down he refused. Overall, we were disappointed this year because we truly had 3 very good previous experiences. Hopefully they will get some new leadership in there that can tighten up the practices. Thanks, Tim & Chris CollinMore
Tim C, Germantown, United States
3rd times a charm.
If you can complain about this resort, you are A) a complainer by nature, or B) haven't done your research about the gigantic size of the place, or C) Have a football sized buffet with oodles of options and a la cartes at your disposal in your own home. Just got back from a great family vacation yesterday from this resort. We had a 'suite' which is very different from a 'junior suite'. A suite allows you your own bedroom with closing door, with a hallways separating you from your living area (with pull-out couch), which was great travelling with kids. We also had 2 decks to watch all the wildlife around us. It was a perfect set-up. Service was excellent from everyone. They work so hard and are so efficient..please tip these people!! The Kids Club staff were awesome- our kids were well taken care of there. The new addition of the waterpark since our last trip was a huge hit, not too fast slides and manned by a lifeguard. Food was great. I can't fathom why some people wouldn't be impressed. You literally had hundreds of things to choose from. The grounds are exactly why we fly 6 hours to get there. From the mangroves to the surrounding jungles, raised walkways, lots of critters etc..it was always a joy to take a 10 minute stroll to wherever we were going just to appreciate the abundant of tropical nature. The beach and pool temps were perfect. Had some seaweed wash up, but obviously that is no fault of anyone but Mother Nature. All in all, we had a great time, probably the best time of our 3 stays there. Cant wait to go back. My only suggestions would be that they get rid of the crocodile "zoo", which us sad, and also look into what paint they are using at the Kids Club for crafts. Had to throw out 2 items of clothing with paint that would not wash out. Thank you Palladium for another great visit!More
hurricaneblues, victoria, BC
Great vacation at Grand Palladium White Sands
Had a wonderful, fun-filled, relaxing great time at White Sands resort. Punta Emelia Beach Bar was one of my favorite spots on the resort. Freddy the bartender at Punta Emelia was great--very attentive and friendly--made the best margaritas on the resort--and we could tell he really enjoys what he does. Relaxing massages on the beach--thank you, Antonio and Miriam!More
GSheen, Bennington, Nebraska
I Have Been Here Several Times...disappointed this time
I have been here several times. I always bring at least 3 others but this time I booked 4 rooms and brought 9 others. My air conditioning was not working well but that only bothered me at night. The servers in the restaurants and buffets were fantastic. They were prompt and very pleasant. The bell personnel were always helpful and were quick to give us a ride when needed. The maid service was fantastic the first two days and horrible my last 4. I had to call one day because we had no maid service. The pillows were very uncomfortable and had a bad odor. We now have to pay to use the steam room and jacuzzi at the spa. That was very disappointing and I feel that they lost business. If my friends had seen the facilities, they probably would have booked more services. I was to receive a free catamaran tour for our group and the next day was told it was broken down. The option was to get some airfare "dollars" to use in the future. I asked if we could get something else so all would benefit and was told no. I was to receive a "gift" for going to the presentation and did not receive one. When I booked my trip last June, I was told I would get an email regarding transfers. I did not. I called to verify and was told my reservations did not exist. They fixed my situation 2 days before I left and was very grateful. I forgot to mention that I could not get a drink at the pool bar. They would take my order and then wait on any men that came up before they waited on me! I am a very big tipper and felt disappointed regarding bar service at the Colonial pool. I travel to Mexico once or twice a year. I thought the Grand Palladium was going to be my "second home". I used to love it here and now I am quite sad that I will need to find a new favorite resort. More
It was okay
Stayed for 5 days last week on my own as a short get-a-way. Food was quite good but the restaurants' air conditioning wasn't working well. You really can't get a snack whenever you want because of the odd hours - so not 24 hour food. The pool was lovely. It was difficult to communicate with staff, including the counter staff, as very few spoke English. The lay-out of the resort is all over the place. Going for a walk feels almost claustrophobic because of the huge hedges all around the resort and walking on the main routes could get dangerous with all the cart and train traffic. My favourite thing about the resort was the awesome spa. It's where I lived for five days - the pool was beautiful (however, as a *quiet* spa they really need to enforce that as there were a few people shouting back and forth which ruined the ambiance.) Also, and this is a big thing to me (my fault because I should have researched more), there are no elevators in this resort. I'm 65 years old with a few ankle issues so that was a big problem. Also, if you want to go to the pool every day you have to either walk up over a bridge (many steps), or walk. If you're not lodged near the pool that's quite a walk. The beach was very nice. Free wifi in some areas only. The room felt old and a little musty but the bathroom with whirlpool was wonderful. You're not going to get a view as such from your room because all anyone sees are trees (no beachside view - but you can get a pool view in a couple of the lodges.)More
Kelly K, Corner Brook, Canada
Things To Do► View all
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