With 8 pools, 8 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.
Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.
The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.
TripAdvisor Traveller Rating
Based On 6024 reviews
- Official Rating
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- 20kg luggage allowance
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All Inclusive - Here's what you get
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
Sports and Activities
All are included except where indicated.
Facilities► View all
8 outdoor pools
With sunbeds and parasols.
4 kids' pools
Sunbeds and towels are provided.
La Fondue Swiss à la carte restaurant
Gentlemen please note long trousers, collared shirts and shoes are required to dine here.
Rooms ► View all
junior suite with balcony or terrace
These junior suites feature a warm and elegant decor. There’s room for up to 4 with a king-size bed. Outside you’ll find a balcony or terrace which is perfect for that extra bit of space. You’ll also have a TV, minibar, coffee-making facilities and ceiling fan. Plus air-conditioning is available from May to October.
deluxe junior suite with balcony or terrace and whirlpool bath
These deluxe junior suites are designed with a modern and inviting feel. You’ll have a king-size bed or 2 double beds. There’s a balcony or terrace for that extra bit of space outside. And for an added touch of luxury, these suites come with a whirlpool bath. Air-conditioning is available from May to October.
TripAdvisor Traveller Reviews Show more reviews »
Perfectly designed hotel and stunning gardens.
My wife and I have just returned from this resort and here is a review based on positives and a few negatives in order of preference. Positives: 1. Fantastic rooms. The junior suites are really big and modern. The bathroom is really big and convenient with glass doors.( no stinky curtains!) plus the air con and fridge are really quiet for a change. 2. The grounds are simply stunning. Finely manicured with creative planting they are very impressive. You get to see loads of wild animals running through and climbing the trees. 3. The beach is large with plenty of zones for your preference. Family areas, busy party areas near the beach grill and a quiet adult zone near a small beach bar. This was our favourite. There are plenty of palapas and Palm trees for shade and loads of clean sunbeds. The sea is clear and sandy in most places with a few rocks. Its very shallow along way out with a few small areas for good snorkelling. You can walk up the beach for miles and it's beautiful. 3. The pool is huge and again has loads of good zones depending on how quiet you want it. Plenty of pools bars but also loads of serene areas. 4. Good choice of speciality restaurants and decent quality menus. Enough choice to go back a few times. We thought the riviera buffet restaurant was a very good standard and slightly better than the sunset side. We also recommend the sunset snack restaurant for lunch time and the beach grill is great for burgers/hotdogs if you don't want to leave the beach. 5. The lobby bars are good for a quiet drink while the plaza bar is more exciting with live music and dancing. ..and now a few negatives: 1. We thought the drinks on the whole were of a poor standard. There were just inconsistent and it's annoying wasting drinks because they have not been made correctly. I'm mainly talking about cocktails you are fine with straight drinks so I just stuck to JD on the rocks. Sometimes you get completely the wrong drinks. The only barman we found who new his mixing was Damian, so look out for him. 2. The mattresses are not the best and sometimes the sheets have old marks on them. 3. Nothing for dairy intolerant people in the restaurants, there are lots of these sufferers nowadays. I can't think of any more without being pedantic so well done grand princess, you are running an excellent hotel and we absolutely loved our holiday. I would recommend a visit to both xplor and Xcaret theme parks, what a day out. Check out the Mexican show at Xcaret, you will be amazed!More
Only one word to describe this paradise amazing. We travel a lot always stay at all inclusive resorts. Neither of us can understand what there was to complain about. There were people complaining that they had bought tickets for a trip,and they lost all there money. Not hotels fault they didn't sell them so don't see how they expected hotel to refund thre money. On arrival we were welcomed with cocktail nice and refreshing after 13 hr journey. Bags were brought to our spotless room straight away. Next day first choice reps were there for welcome meeting extremely helpful girls. We booked through them to do xelha trip swim with dolphins and day in park brilliant. Staff were always helpful and happy don't speak a lot of English but I chose to go to there county so didn't expect them to. Food was amazing plenty of choice. Hotel and grounds are beautiful loved the wild life roaming around. Special mention to animation team they never stop. Always said we would never go back to same place twice. But soon as next years holidays are finalised we are booking to go back.More
Always a good time!
This was my second trip to this resort. Last year I went to Grand Sirenis and found the Princess way better. It is a huge resort and you will be walking, but really, it is a 5-10 minute walk from one end to the other and there is shuttles. The food is always good, there is something for everyone. We found the buffets to be better than the al a cartes. Entertainment was excellent and staff is as well. Lots of bars, but the wine is terrible. Upgrade if you can, it feels more secluded and private and quiet and has wifi. Beach was huge and lots of available chairs. I love this resort and will come back. Travelled Solo! I felt safe, met some people, and was my room request was honoured (second floor). Rooms, bathrooms and property are gorgeous.More
We stayed at the Grand Riveria Princess May 1st to May 8th 2016. There were 2 couples (we are in our 60âs) and we upgraded to the Laguna suites when we booked the trip. I was a little worried about the reviews I was reading every couple days 2 months before our vacation! Nothing to worry about! Check in was quick, we did get there 10 in the morning and room was not ready until 2PM, but that was expected. And we were served drinks in the lobby .So we went for something to eat and then swimming. The whole complex was beautiful and well maintained. The Laguna section is adults only. First time we did that. The room was beautiful with a patio that overlooked a fountain and 8 inch decorate pool. There were his and her sinks and a Jacuzzi tub. Opening out the back, French doors took you to an enclosed outdoor shower in a garden under the open sky, we all loved it. We also had a fruit basket, bottle of champagne, 3 small bottles of liquor, 24 hr room service, wi-fi (worked well), and a 50 minute massage with SPA privileges. No musty smell or problems! Because of the upgrade we had a pool for just 24 rooms which had its own bartender and barmaid. You could reserve a cabana the day before which was great because of the thatched roof protects you from the sun. Plus a concierge to help with borrowing books, DVDâs, reservations or any question at all you may have. The beach which we really donât use had a section roped off for us with a separate barmaid. There were plenty of umbrellas for everyone, more than I have seen at ant resort, this is on the beach and at all the pools! The place is huge and 2 of us are partially disabled, but our room was close to the lobby and most restaurants. We did use the transportation train a few times, but it is a little out of the way as it runs down both outer sides of the complex instead of going through it. Biggest complaint would have to be the food in the buffets, not bad just OK. There was always something you could find that was acceptable, but we have had better food in other resorts. The gourmet restaurants we tried were good, especially the steakhouse grill! The Italian was fine also. The Asian we did not like and the Gala dinner for our suites I did not enjoy but others did like it. We did take the bus to Playa del Carmen for a few dollars for a little shopping. It was a short ride and we enjoyed the break from the hotel. There are all kinds of things to do there, so a few of us did archery one morning and went to one show at night, we are not partyers. Ours rooms were very quiet and the area mellow for a relaxing vacation. So all in all it was a great time very pleasant. Possibly because of the upgrade which cost was reasonable. We decided on that instead of getting a more convenient flight, one that didnât leave 6:30 AM. But that worked out as well because there were no lines that early in the morning! More
Some Good, More Bad!
This is my second AI trip to Riviera Maya/Cancun. I absolutely loved the resort where I stayed last year, but wanted to experience a new part of Riviera Maya this year, so I opted for the Grand Riviera Princess. I planned this trip with a girlfriend that has never been on an AI trip before. The Grand Riviera Princess compared to the resort I stayed in last year makes me wish I had chosen for us to stay at the same resort again. (It was the Royalton Riviera Cancun if you're looking for a fabulous AI Resort!) The location of Grand Riviera Princess is about a 30 minute shuttle ride from Cancun Airport. The resort itself is very big. It was too big for me. The grounds are well kept and pretty, but it took too long to get around them. We were located in the 7000 building. We had a nice view of a pool from our balcony but it was about a 15 - 20 minute walk to the beach and a 10 - 15 minute walk to the lobby and the two buffet restaurants from our room. We ate at one of the two buffets (the green room or the orange room) for breakfast, lunch, and dinner for our entire stay. A) Because all other restaurants required a reservation and B) because both of us know we would rather have a variety of foods to choose from and not have to be limited to a menu. Both buffets served the exact same food for all meals, but there was a different country theme (Italian night, Oriental night, American night etc...) for dinner each night. (Same theme at each restaurant though) The 24 hour sports bar offers a limited menu (hamburgers, hot dogs, nachos, and a few panini sandwiches) to choose from. Food is nothing to rave about, but it fills you up when you're hungry after all those restaurants have closed for the night and you've just spent the last 3.5 hours drinking, dancing, and people watching at the dance club (Airesto open from 10:30 PM - 02:00 AM nightly). The wait staff is lousy and the bar staff is not much better, but you're more apt to get served if you walk up to the bar instead of waiting for a server to come to you. The entire resort is made of marble tile that the housekeeping staff is constantly waxing and it is SLIPPERY! I slipped and landed on my knee within the first 15 minutes of arriving at the resort. I have a deep bruise on my knee still 3 weeks after my fall. The flooring around the pool and walkways on the grounds are not much better. We constantly felt like a slip and fall was imminent. We arrived at the resort around 11:00 AM. We were given a ticket for our luggage with no explanation from there. We knew that check in was not until 03:00 PM so we assumed the bell hop staff would hold our luggage until we were able to get into our rooms. We then proceeded to the front desk to start the check in process. Omar at the front desk checked us in as much as he could and gave us a map of the resort. He pointed out where some restaurants were and suggested we grab some lunch when the buffet opened in one hour. He told us to come back at 03:00 to get our key to our room. We left the front desk and were making our way to the lobby elevator located by the lobby bar when I slipped and fell. When it was about 03:00 PM we headed back upstairs to get our room key. There was a bit of a line at the front desk which we expected. When it was our turn I gave my name and said we had already checked in and just needed the key to our room. The woman that was assisting us then told me that our room was not ready and we would need to come back at 03:30. I was very frustrated at this point and told her that we had been here for four hours already. I asked if we could have another room. She looked at me like I was crazy for asking and said, "No. You need to come back at 03:30." I was livid. Another man working the front desk (possibly the manager) handed me a key and said, "The maid is finishing up your room. She will be done in about 10 minutes. Go ahead and proceed to your room." And with that the front desk was done with us. They gave no directions on how to get to our room or mention for us to take our luggage tickets back over to the bell hop and claim our luggage. We went in the opposite direction of our room and it ended up taking us 30 minutes to find our room. Our luggage wasn't in our room when we arrived so I called the bell hop and asked if it could be brought up to our room? They said we would need to bring our luggage tickets back down to the bell hop to claim our luggage. I explained to him that we had just found our room after looking for it for 30 minutes. I gave him our ticket numbers and gave a description of our luggage and asked if we could please just give them the tickets upon them bringing the luggage up. He accommodated my request and I was happy with that. The room was pretty average. Two full size beds with rock hard mattresses, two pillows on each bed as flat as pancakes, and a dingy couch that is in desperate need of an upgrade. For as meticulous as the grounds are, I assumed the rooms would be just as nice. I've stayed in nicer hotel rooms in the states. We stayed in a junior suite. We had no wifi in our room and had to walk to the lobby/lobby bar if we needed wifi access. There is also no room service included in junior suites. On night four when we returned to our room from dinner we found that our key card didn't work and we could not unlock the door to our room. We made the 12 minute walk to the front desk and Omar from day one check in was working. We informed him that our key card was not working. He scanned it on something at the desk, gave it back, and said that it should work now. Another 12 minute walk back to the room, up two flights of stairs, and key card still doesn't work. I found a maid (waxing the slippery floors) and asked her if she could radio the front desk to send someone to our room to let us in. We showed her how our card wasn't working and she tried her skeleton key card that allows her into all rooms and it didn't work either. She radioed the front desk, but I don't speak Spanish and couldn't understand what she said and she spoke little English and I don't think she really understood what I was saying. We waited about ten minutes for someone to come that didn't and then walked back to the front desk for a second time. I told Omar that the key card still doesn't work and that a maid tried her key card and it doesn't work either. Omar and another fella concluded that the battery on the lock must be dead and that security would need to fix that and we would have to wait about 30 minutes for them to do that. They asked us to wait in the lobby or go over to the lobby bar. I asked if we needed to go back to the room to meet security and they told us that wasn't necessary. We went to the bar, ordered a drink and took the opportunity to login to the wifi and check some things back home. After about 20 minutes, Omar came over to us and says that we will need to meet security at our room after all. I asked him if they were there now and he said that they would meet us in about ten minutes. I know it takes about 10 - 15 minutes to walk to our room so I asked him to make sure they don't leave if they get there before us. We arrived back at our door and no security there. We waited 20 minutes at our door and still no security. I had my phone on me and on a whim tried googling the hotel to get the telephone number. Luckily it worked and I called the resort. (I'm sure I'll probably have a charge for that on my next cell phone bill) When Omar answered the phone I asked for security and he asked me what was wrong. I said I have been locked out of my room for two hours and was told to come and wait for security at my door to let me in. He asked me what my room number was and I lost it. I said, "It's me Omar, you know I'm in room 7138! How many other guests do you have locked out of their rooms tonight? I want security here now!" He said they will be there in five minutes. Security finally came and we finally got in our room after about 2.5 hours of back and forth.(To put into perspective how much we walked to and from the front desk that night...I was wearing my fitbit and I looked at it when we made our first trek to the front desk I started at around 7,700 steps. When we finally got into the room I was at 14,689 steps!) The security guard cleaned the lock on our door up with a toothbrush and we didn't have anymore problems out of it for the rest of our stay. I found two elevators in the entire resort. One near the lobby bar and one in the 8000 or 9000 building. Be prepared to take the stairs unless you're lucky enough to land in one of these buildings. The beach towel situation is a joke. There are two different stations you can go to get beach towels. Supposedly you are given a towel card and are required to sign your beach towels in and out whenever you exchange or return them. We never got a towel card and weren't required to sign for towels, but I saw other guests were and they would have to look through pages and pages of the log book to find their names upon returning and exchanging their beach towels. For the seven days we were there only one of the stations was ever open and it happened to be the station furthest from our room. So if we wanted new towels we would have to walk past the pool we normally went to (the main pool is party central and includes a swim up bar.) We preferred the quieter pool near our room, but the towel station was still beyond the party pool. All in all the majority of the staff was pretty lousy and rude. For all my dealings with Omar at the front desk, he is a pretty nice guy and I felt a little bad about yelling at him. After the whole "locked out of room debacle" for the rest of the trip if he saw us he was always very pleasant and would wave and smile at us. The wait staff at both buffets were ok. We liked the orange buffet better at dinner time. Ventura and Alvaro at the orange buffet were awesome! They both work the dinner shift. The wait staff at both the green and orange rooms are rude and treat you like you are an inconveniencing them during breakfast hours. Maria, the bartender at the plaza bar between the orange and green buffet rooms. is the best bartender at the entire resort. She made fantastic shots and was very friendly. She asked our names and remembered us every night. I give the overall rating of poor. Although Omar, Ventura, Alvaro, and Maria were great, my overall experience was more bad than good. All in all I don't recommend this resort and I will not be returning.More
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