Grand Riviera Princess

With 8 pools, 9 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.

Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.

The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.

TripAdvisor rating

Based on 3852 reviews

  • Official Rating
  • 1492Rooms

Holidays with added luxury

  • Highly rated by you
  • 20kg luggage allowance
  • Kid-friendly Premier Families collection
  • Long-haul Premier Luxury collection
  • Stylish 4 and 5-star hotels

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All Inclusive - Here's what you get

Food

Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill, Swiss and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.

Drink

24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Rooms ► View all

junior deluxe room

Junior deluxe room sleeps up to 4 with ceiling fan, 26 plasma TV, minibar restocked daily with beer, soft drinks and water, coffee-maker, safety deposit box and an iron and board on request.

premium double room

Premium double room is a Platinum Suite and sleeps up to 4 with a king-size or 2 double beds. Rooms also have a CD and DVD player, premium in-room bar, pillow menu, bathrobes, slippers and turndown service. You'll also get Platinum benefits including private check-in, 1 special dinner, exclusive use of a pool and beach area with butler service, discounts at nearby golf course, discounts on spa treatments, discounts on watersports and access to an exclusive Platinum lounge.

TripAdvisor Reviews Show more reviews »

Very overpriced, not really All Inclusive, many better choices for this price

Our stay was during the down/rainy season October 2014. This hotel reminds me of a cheap airline, which trys to get every nickel and dime from you on your way to the destination. Room and the internet services are not included in the price for standard rooms Jr. and Deluxe suites (try to define ALL INCLUSIVE” there), unless you upgrade to a more expensive villa or a "PLATINUM" room package. Villa does make a difference for an extra $190USD per night, but "platinum” section of the hotel is a total waste of money. The room service you upgrade & pay for in one of these packages if you elect to use it you may get food late at night after waiting for at least an hour it always arrived cold to the door. There are many wild animals on the property and the villas open up to the outside, unless you would like your room to smell like the food until the next day its custom to place it outside for the staff to remove. At this resort when you place the food outside your doorway becomes over run with animals that scavenge through the left over food. One night the 2nd story villa above us left their food on the staircase, we woke the next morning to broken glass all over the walkway to our door because of the animals. We expressed this to the staff the next day and were informed we had to call room service to have the food removed, we tried this the next day after 2 hours and 3 calls they finally managed to remove it after the animals had ate all the food anyway. The internet service rarely stayed connected longer than 20 minutes at a time and required constant clicking to reconnect it. The internet that you pay for in the villa package will then constantly be logged into by random people hanging outside of your villa as they walk/stand around to get the free access you paid for. This creates a lack of privacy imagine random someone(s) standing outside of your hotel room every day morning and night checking their facebook status. The hotel staff rarely seemed happy or friendly and avoided eye contact at nearly all costs. Probably in fear you may ask them to do something or directions to some location on the property. If you happen to speak Spanish you may have better luck with the staff, I believe the majority of the staffs inability to communicate in English creates this rift with the employees. If you enjoy any outdoor activities such as beach volleyball, beach soccer, water volleyball, water polo etc the hotel entertainment staff looks for any excuse they can not to conduct or provide the materials for these activities. For example if there are signs of rain or a sprinkle of rain barely noticeable over the humidity all activities are canceled. Eventually us and several other groups had to pay $20 USD deposit to purchase/hold the activity equipment/balls so we could enjoy the sports activities without their presence being required. In the event you want to order certain alcohol or mix drinks I.E. (Sapphire Gin or Red Bull/Vodka) these drinks will cost you extra so bring plenty of cash $6 usd and $11 usd respectively. The food at the resort while none of us became ill/sick from eating it was less than desirable. They offered 3 primary foods throughout the buffets, hamburger, hotdog and potatoes cooked multiple ways. These specific items were on par with example burger king or 7-11 food. After trying the breakfast and lunch buffets twice each it was apparent we would be losing weight on this trip because of the lack of sustainable food sources. The dinner restaurants provided some manageable food. Avoid the oriental and seafood at all costs none of the dishes tried at these two were satisfactory. I would suggest the Japanese, Steak and Italian restaurants if you can get a reservation for these. Because they allow you to book reservations for your entire stay, every person who is at the resort before you arrive has a reservation already placed for the nights remaining there. Which causes you to get the less desirable restaurants/times (i.e. 6pm Oriental(Chinese)) or suffer through another buffet or cold room service. The ambiance and service in this hotel is not as four star hotels are. My wife, daughter, and her boyfriend rated this place on par of some Vegas motels where you see a sign "ELVIS SLEPT HERE". In Mexico, I guess it would sound "A JOSE SLEPT HERE", just to explain which one.. I would not recommend this place to anyone and it is on my 'NO STAY" list of the Riviera HotelsMore

alenat58, Las Vegas, Nevada

Amazing hotel, do not listen to the negative reviews!

Hola everybody! I stayed at this hotel with my boyfriend from the 11th October until 25th October 2014. We had an absolute ball of a time! The only negative about our stay was the two hour wait to check in, however the lovely bar staff were supplying us with cocktails, made the time pass quicker! The staff bed who checked us in could not have been nicer. Our cases were taken to our room for us straight away. We had room 3209, perfect, right in the centre of the hotel! I loved the rooms, spacious and clean and the air con was fab! The grounds of the hotel are beautiful and the staff work their butts off every single day, always an "Hola, buenos Dias!" Plenty of sun loungers to choose from and plenty of pools :) I loved the party pool and the swim up bar! We booked many of the restaurants, our favourite being the tepinyaki, the cooking show, that is a must if you are staying at this hotel! Italian isn't so great however something on the menu for everyone! I cannot speak highly enough of this hotel and the staff there! Please do not be put off by any of the negative reviews on here. You will love it! :)More

Lilnik,

Everyone wants a tip !!

Staying here now and don't bother coming I am really gutted as we only get one holiday a year !! Please trust me this is no more than 3 star !! And everyone wants money off you all the time for "good service" !! Kids club is a joke food is poor and the staff are miserable !! No wifi !! Shuttle bus you have to pay for and the queue for drinks are huge !! All they want to do here is sell you a time share or book an excursion I am truly devastated we came here !!More

Shermin1234, Widnes, United Kingdom

A lovely 2 weeks

Just got back from a wonderful 2 weeks at the Grand Princess. The hotel was lovely, staff really friendly, location great. The room was spotless even though it could do with a sprucing up. The food was gorgeous. The only criticism was the Mexican a la carte. I had read bad reviews on it but thought I would keep an open mind. It was horrible, all the others were excellent. More

Lorraie B, Dartford, United Kingdom

Do Not Stay At This Hotel

This is my 7th time visiting Mexico and I have always been impressed. Unfortunately this was the worst vacation I have ever experienced. Upon arrival there was no one greeting or offering beverages like every other hotel in Mexico. We had to wait in line and once we final reached the counter there was no friendly greeting and they spend 30 minuted staring at a screen before they told us there was no reservation. I showed all my reservations confirmation and payment from my account but she told us the only way we cound get a room would be to give her a Credit card. I did, just wanting to settle in after a long day of travel. Once that was finished she told us the room would not be ready for 2 hours. 3 hours later we come to check into our room to be told it is still not ready but the manager would chek to see. They ended up putting us in an alternative room until ours was finished 7 hours after arriving only to find a room that was not ready and under construction. We at that point realized the reason it took so long was because the Family section was under renuvations and our room was in the middle of construction....incuding no bunk beds as promised, no alarm clock, only one twin bed for 2 children, a shower that leaked all over the floor both inside and outside of the shower, a safe that broke with all our belongings including our cash and passports, sheets that were not changed out, I had to call for room service, and a TV that was not even hooked up to cable. You can imagine the frustration at this point. Next I want to comment on the service, no one seems happy or excited to work here, no one says hello or smiles as they pass you, when you do request something or need assistance to refer you to someone else and typically that requires another long walk just to find out no one is there. The Food was Horrible at the buffets, the Specialty restaurants were ok of you could get a reservation. There was not one day that passed that we did not have something terrible wrong happen. The ocean also has a sulfar spring right in the center so water is Red and super salty and stinking. This is the firt vacation I have ever had where my entire family was ready to go home days prior to the end of our trip. I DO NOT RECOMMEND ANYONE EVER STAYING AT THIS LOCATION AS IT WAS HORRIBLE ALL AROUND.More

desiree b, Denver, Colorado

See all 3852 reviews »

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