With 8 pools, 9 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.
Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.
The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.
TripAdvisor Traveller Rating
Based On 4108 reviews
- Official Rating
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- 20kg luggage allowance
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All Inclusive - Here's what you get
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
Sports and Activities
All are included except where indicated.
Rooms ► View all
premium double room
Premium double room is a Platinum Suite and sleeps up to 4 with a king-size or 2 double beds. Rooms also have a CD and DVD player, premium in-room bar, pillow menu, bathrobes, slippers and turndown service. You'll also get Platinum benefits including private check-in, 1 special dinner, exclusive use of a pool and beach area with butler service, discounts at nearby golf course, discounts on spa treatments, discounts on watersports and access to an exclusive Platinum lounge.
junior deluxe room
Junior deluxe room sleeps up to 4 with ceiling fan, 26 plasma TV, minibar restocked daily with beer, soft drinks and water, coffee-maker, safety deposit box and an iron and board on request.
TripAdvisor Reviews Show more reviews »
Nice Family Vacation
Traveled as a family of four. We booked with Vacation Express through our travel agent and good thing we did. The check in process was an unpleasant one. We were the only family checking in and it took almost 45 minutes to do so. We booked two adjoining rooms - one for my husband and I and the other for our adult daughter and 9 year old son. Our paperwork from the travel agent was correct, but the resort only had the three adults in their system. They insisted we give them our credit card to make the necessary arrangements even though they acknowledged that it was their error! After refusing to do this with two different receptionists a manager finally waved the need for our credit card. We contacted our travel agent who then contacted Vacation Express and they made sure the resort corrected the issue. Once we were able to get to our rooms they were very nice. The grounds are beautiful and very well maintained. The buffet food was pretty good. We only ate at the Italian and Japanese al a-carte restaurants. They were both very good. The beach was very dirty and seemed overly crowded with too many chairs so we spent most of our time at the pools. Maybe it was the time of the year, but they were also quite crowded. Even though there were many families there with children it seemed to have more of a "party" atmosphere. We still enjoyed our family vacation away from the cold and snow.More
Shana A, Troy, Ohio
Great mexican vacation! Travelled as a couple, stayed in one of the platinum suites, beachfront (mangrove between you and beach, 3rd floor gets oceanview over mangrove), private beach area with drink service (thanks to Yara for her great service!), own concierge, easy ala-carte reservations, free room service, clean and big rooms with jacuzzi on deck. Most mornings filled with a bird, geco, coatie and/or iguana show in the mangrove in front of us. Very large resort!, We were booked into the Sunset Princess but received a room at the Riviera Princess (quieter side as requested). Sunset Princess mirrors Riviera Princess with shared center walkway direct to beach, kids clubs on both sides offering small waterpark and private pool area. Buffet's on either side connected by a common area with bar. Pools everywhere, bars everywhere, beautifully maintained grounds. We enjoyed the daily walk from the beach to the main buffets when we did not choose the smaller scale buffets at the beach end. We tipped our maid and concierge once. Waiters, bartenders every 2nd or 3rd day, excursions also put their hat out for tips. We received great service from all employees, their daily wage is less than our hourly wage, a couple bucks here and there made sure we were treated well. We only ate dinner at the main buffets 3 times, first night was the best cooked steak we had during our stay, Friday was Caribbean night that included grilled lobster and shrimp. A-la-carte restaurants were good, fondue was our favorite, but everyone's taste is different. We tried to do every one once, but missed the Mexican and Italian, Extra charge for lobster and larger cut/specialty steaks. You'd be better off going to Playa to eat at the Blue Lobster. We were also recommended to try Alux Restaurant (underground cenote) or El Fogon (authentic Mexican food), money better spent. Beach area was nice soft sand but they bury the washed-up seaweed in the sand. Not sure why they don't collect it in a compost area but it looks like it breaks down pretty fast. Once in water, there are lots of rocks to walk over before you find pockets of sand. Very shallow (4-5' deep) for most of the roped off swimming area. I wore shoes most of the time. Cons: - Need to get quieter shuttle, would be very noisy for the suites facing outer pathways. - Our platinum suite received one free premium bottle from room service on our first 10 days, suddenly changed to an extra charge item on 11th day of our 14 night stay? Inconsistent! - Platinum beach area has too many palapa's creating shade, should remove the front row to create more room for suntanning. Not allowed to take sun-loungers outside roped off area where the sun is. All in all, a very pleasant stay, resort is more family oriented, we will stay at a smaller/more intimate resort on our next trip.More
Beachbums2015, Surrey, Canada
Paradise Mexican Style!
Absolutely wonderful on every level! I could fill an entire book with outstanding superlatives about this resort but I think you should experience this polished gem for yourself! Only then would you understand why I have been returning every year since 2011! Delicious, enticing, exotic, refreshing, relaxing, inviting, and embracing!!! You will not be disappointed!More
First Knight R,
Loved every minuet off it
Was blown away from the size and look of this place, the staff couldn't do enough and their was always some sort of entertainment by the pool, never had a problem with any room service or guests, would 100% come back here again, also take advantages of the offers to Cocobongos and Senior Frogs, quality nights out.More
Willhatchard, Skelmersdale, United Kingdom
I have been going to this resort for years now and rant and raved to our friends and family. There was 40 of us travelling to attend a wedding (average cost for all of us $100,000) The resort is so not what it has been in previous years. Usually we get treated like royalty from the moment we get on property till we leave. This year we found ourselves waiting at the bars to get anyone of the employees attention. They would casually be chatting with each other and ignore anyone who was waiting for a drink until they had finished their conversation. The restaurant service was still amazing but the quality of the food had gone down hill. We also found that the cleanliness was not as it has been in previous years either. Maybe we are so accustomed to being treated a certain way they we high expectations now, but it was just a different experience. I would have to say we will probably not spend our hard earned money to go back to this resort :) Our brand new high end luggage had lost its wheels from the transportation from airport to hotel. We immediately talked to the BD Travel rep about the situation and was told that this would be taken care of the next day. Out of our 8 day stay, we spent a min. of 1.5 hrs each day waiting around to find out what was being done about our broken luggage. We kept getting the run around each and everyday telling us to return the next day.(which we did). Needless to say, nothing was resolved but hopefully now we are back in Canada, we get look into it a bit better. It was just wasting our time when I rather be relaxing on the beach instead of hanging out in the lobby. We stayed in Platinum suites so beware if you are travelling with anyone who is not staying in the same room type as you, they are not allowed to enter your rooms, not even walk you to you door to make sure you get back safe. This I found to be a bit ridiculous considering we pay good money to stay in this room and the perks aren't worth the money you pay. I recommend an average suite. We usually stay Platinum or Laguna Villas. NEVER again. Like I said earlier, I don't think I would waste my money to go back to this resort. I must say though, the wedding we attended was absolutely beautiful and was the only wonderful thing about our tripMore
amber m, Prince George, Canada
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