With 8 pools, 9 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.
Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.
The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.
TripAdvisor Traveller Rating
Based On 3923 reviews
- Official Rating
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All Inclusive - Here's what you get
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill, Swiss and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
Sports and Activities
All are included except where indicated.
Rooms ► View all
premium double room
Premium double room is a Platinum Suite and sleeps up to 4 with a king-size or 2 double beds. Rooms also have a CD and DVD player, premium in-room bar, pillow menu, bathrobes, slippers and turndown service. You'll also get Platinum benefits including private check-in, 1 special dinner, exclusive use of a pool and beach area with butler service, discounts at nearby golf course, discounts on spa treatments, discounts on watersports and access to an exclusive Platinum lounge.
junior deluxe room
Junior deluxe room sleeps up to 4 with ceiling fan, 26 plasma TV, minibar restocked daily with beer, soft drinks and water, coffee-maker, safety deposit box and an iron and board on request.
TripAdvisor Traveller Reviews Show more reviews »
Had a wonderful time!
We had a wonderful time at Grand Velas Riviera Maya all inclusive resort...the hospitality, food, spa, overall facility was a pleasure. The hotel has three areas to stay in. The Zen garden with its quite and serine atmosphere( this is where we stayed)..we had our own little pond area that we shared with the neighboring rooms, with turtles, fish etc...also the world class Spa is located in this area as well. Even thou the Zen garden is not directly located by the beach they have shuttles which run you to the beach and other pools. Waiting time is minimal, and you are at the beach and the larger swimming pool within a few minutes. The Zen garden pool is also a beautiful pool....not as crowded ...very peaceful. The Ambassador is where it is more family friendly and has the larger pool and is closer to the beach, and the Class area which is primarily for adults has a nice warm pool very relaxing as well....this section of the hotel is also next to the beach. The largest pool is at the ambassador which is pretty much where everyone gravitates to. We had a wonderful pool waiter by the name of Santiago, and Pedro...both made extra effort to take care of us. Actually the whole staff was marvelous! Polite and gracious, from the restaurants to the room service, to the house keeping! Our concierge service was fantastic...Jesus Duarte was fantastic... a truly genuine person.... along with his fellow concierge associate Karlo. They made our stay a true pleasure, and made us feel as home. Muchas Gracias Jesus!! After dinner they have a few bars to spend the night along with karaoke as well. Overall I can not say anything negative about the resort, a truly wonderful experience! The Spa is a must.... I have never been so pampered before....loved it! Wanted to go back again for a followup massage! Jasmine my masseuse was fantastic!... I truly recommend the Grand Velas Riviera Maya resort!! Great food!! Oh yes the food was also fantastic, six gourmet restaurants to choose from....wonderful restaurants!! I could not get enough of the ceviche by the pool! "Santiago ceviche and a Dos Equis por favor!" We went in middle November and it was not crowded at all. A wonderful experience....thanks Grand Velas we will be back!More
pkat1, Evanston, Illinois
Grand Riviera Princess
This is a 3 to 3.5 star resort,food quality and selection is very poor,really nice beach,lots of wildlife,they'll bring you the first drink but if your not constantly tipping don't expect any service.More
Brad C, Edmonton, Canada
November 4-21st Nice but not a 5 star
Just returned from the Grande Riviera Princess.... the resort is very large, we stayed at the Princess which is adjacent to the Sunset. While both properties mirror each other it's easy to get confused or lost. The resort itself is lovely, lots of wild life, grounds are beautiful but if you want to get to anything be prepared to walk a lot. We had a junior suite, nice but no wow factor, fridge was stocked every other day, two beer, water and pop. Disappointed in: No free WIFI unless you upgrade to platinum. Internet is $20 per day. This is the first resort I have stayed at that charges an outrageous price. Thank you to our wonderful waitress Myra in the open air lounge. She met us the first night, asked our names and never forgot who we were when we sat down for a drink, She also Never forgot what we drank. Her outgoing personality and service was fantastic! Food: Although there is always a variety in the buffets, lacked imagination. Some of the servers in the buffet totally ignored you, while others were wonderful. Deserts were always excellent tho and they did have a good variety of salad selections in the salad bar and amazing fresh fruit. Hermino our server in the Hacienda restaurant was also amazing. Top notch service, food was excellent. Make sure you have an appetite as this a la carte is sure to please. Try and get his section! Fondu a la carte was also very good, Don't get the first seating tho, that's 6:00, you will be lucky if you are seated before 6:30, and service can be slow. Miso a la carte was pretty good, if you want to see the japanese cooking show, request the teppanaki section. Mama Mia Italian was very disappointing, the food was bland and pasta was more then ala dente, The octopus appy was lovely, but the over-all experience and service, we walked out and went to the buffet. Lots of pools to chose from, beach is lovely, they have a lunch bbq daily. Sports bar was great, clean bright, good food, pool tables, tv's etc. you wont miss your game if you really need to see one. Over all experience was good, but would not return. We have been spoiled by the Riu chain, and this one didn't match up.More
Sandi19592013, Vancouver, Canada
grand wedding at riviera princess
we attended a wedding at this resort and I must say that we were not looking forward to the size of this hotel. We were late arriving, after 730pm and there were 22 of us from the same flight. Check in was a bit slow but the bride and groom had arrived 3 days earlier and were waiting for us with drinks when the big group arrived. We were in jr. deluxe suite with a huge and much used jacuzzi tub. It was close to the lobby but far enough away so we could sleep with the doors open and not hear the nightclub. 8000 block Yes, this is a very large property, with 4 buffets, 9 specialty restaurants, 20 bars, including 3 swimup bars. The hotel was not full but they insisted that it was at 97% full. There were never lineups for the buffets, and we never experienced any problems regardless of tipping or not. The food was good, not incredible, but lacking in nothing. The wedding was on the beach at 4 and the reception was set up by the beach bar. We ate and danced on the beach until 10 when the wedding moved to the disco. The bride and groom did a lot of planning to make the wedding party busy. We had several group dinners in the miso restaurant, the italian, and the mexican restaurant. The waiters always were there with the wine and never pushed us the leave even though we may have lingered a bit too long. There are 3 pool areas with the middle one (yank tank) being where the pool entertainment was. It was very good people watching! The other 2 pools were quieter and more relaxing. The beach was impossible to find chairs unless you got up early and claimed them and none of us were there the get up early! All in all, I was most pleasantly surprised to find I had very little to complain about with this resort.More
busqueen63, Vancouver, Canada
If food is an important part of your holiday, go elsewhere.
Large well equipped, if slightly tired rooms, with great bathrooms. Great pool areas set in beautiful grounds. Everywhere is clean and the staff are generally excellent. We stayed for two weeks and didn't experience the tip problem, but then again we did tip the staff who served us regularly. The food is the big let down and is in my opinion at best poor. You will struggle to find anything hot, even in the restaurants, where we had our worst experiences. The Italian is the best of a bad bunch. We ate out in town several times where the second problem with this place becomes apparent, it's location. It's a bit too far out of town. Coffee is excellent in the sports bar.More
Mark J, Stretton on Dunsmore
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