With 8 pools, 8 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.
Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.
The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.
TripAdvisor Traveller Rating
Based On 4182 reviews
- Official Rating
Holidays with added luxury
- Highly rated by you
- 20kg luggage allowance
- Kid-friendly Premier Families collection
- Long-haul Premier Luxury collection
- Stylish 4 and 5-star hotels
With Thomson Airways
- Direct flights from 7 UK airports
- Jetlag-busting flights on the spacious Dreamliner
- Enjoy complimentary drinks
- Extras for Premium Club guests including UK airport lounge from 1st May
All Inclusive - Here's what you get
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
Sports and Activities
All are included except where indicated.
Rooms ► View all
premium double room
Premium double room is a Platinum Suite and sleeps up to 4 with a king-size or 2 double beds. Rooms also have a CD and DVD player, premium in-room bar, pillow menu, bathrobes, slippers and turndown service. You'll also get Platinum benefits including private check-in, 1 special dinner, exclusive use of a pool and beach area with butler service, discounts at nearby golf course, discounts on spa treatments, discounts on watersports and access to an exclusive Platinum lounge.
junior deluxe room
Junior deluxe room sleeps up to 4 with ceiling fan, 26 plasma TV, minibar restocked daily with beer, soft drinks and water, coffee-maker, safety deposit box and an iron and board on request.
TripAdvisor Traveller Reviews Show more reviews »
Wonderful honeymoon, didn't want to come home
My husband and I just returned from the Grand Riviera Princess for a 10 day stay for our honeymoon. I have never written a review before, but as a younger couple with some pretty high standards, I wanted to put to rest all these terribly negative reviews, because they made me skeptical and I don't want that for any of you! First of all, YOU ARE ON VACATION! Be happy! If you spend the whole time nit picking every detail, you're not going to have a good time. You are a visitor into a beautiful country, on a hot sandy beach with a drink in your hand. So please, have that great Canadian attitude we are known for. You could always still be stuck at home in -30. Now that that's out of the way, this resort is HUGE. There is a shuttle train that goes around the resort, but if you're able, prepare to do some walking. We enjoyed the 10 minute walk from our room to the beach because we didn't feel quite so guilty after eating a plate of cheese fries. Speaking of food, people saying the food is "hardly edible" must be from another planet. The buffets, the snack bars, the beach BBQ and the Mamma Mia(one of the a la carte's) in particular were WONDERFUL! We never had any issues with any of our food. Remember a resort of this magnitude is producing huge quantities of food. But with fresh fruit, a huge salad bar, omelette bar in the morning, and tons of hot plate options at 4 buffets to choose from, I really don't know what some people are complaining about. In 10 days, we had great weather, great food, great entertainment, and overall an unforgettable holiday! Take the shuttle the hotel offers into Playa del carmen. (It's 5 USD/person) 5th ave is really something to see! So many neat stores, restaurants and bars! Our only slight disappointment was that once you start wading out into the ocean, it is quite rocky in places. We always wore our sandals when we went in, but again, this isn't a fault of the hotels. Once you get out a little further, it's nothing but soft sand! Enjoy your holiday! More
Do not book the 'Platinum Suites'. Better yet don't book at all!
We arrived last night and are here until next Saturday (unfortunately). We came 3 years ago and actually quite liked it, except for the beach. We loved the chill out lounge last time. This is our first vacation in 3 years and I wanted to make it special. We are a young couple in our 20s so I was going back and forth with the idea of going to a resort with kids. I also wanted to keep the cost per person to under $2500. I finally decided to book this resort again but thought we would upgrade to the 'oceanview Platinum suite' to treat ourselves. This was a mistake!! I am actually quite angry about it as I feel completely ripped off. When we got to our room it was 2 SMALL double beds. I specifically requested a king size bed as my bf is 6'4 and 210 pounds...the room was also not properly cleaned at all. No drinks at all in our fridge. Then I was out to our balcony to enjoy my beautiful oceanview. Oh....wait sorry I'm looking at a bunch of trees and some weird area where they were burning something and it was wafting right into our room. By the way this is NOT a 5 star. I would rate this a 3.5. The food is atrocious. It's almost inedible. I don't eat meat and there is not much for me to eat at all. Other than fries bread and fruit lol. Everything else looks like a bunch of slop lol. Oh yes also I go to a bar to get a nice drink with the top shelf liquor I paid for with my overpriced upgrade. I am told sorry it's an extra charge and he pours me some crap no name vodka. Um....I didn't pay this much money to get given no name booze. We went to the front desk this morning to ask to be moved to a different room. I feel like we are in the creepy crap part of the hotel and we look directly at a bunch of trees! They tell me they are completely booked sorry cant move you. I ask to pay to upgrade to a Villa. They said no sorry we are full. I also asked if we could just downgrade to a normal room and they said no. Instead they are moving us to a different room they promise has a nice view and they are going to push the 2 double beds together and make it into a king....meh great this is exactly what I wanted when I paid this much money. What a complete waste! One more thing..with the chill out lounge before it was like a little private retreat with amazing music and good drinks. Today it was packed full of ppl with zero music and when I asked them if they could turn it on they said no. I've actually emailed Sunwing to see if they can move us to a different hotel I hate this one so much. I am also quite concerned that I am going to get sick here from the food and general uncleanliness. I would HIGHLY recommend booking somewhere else. More
We just came back from 9 lovely days at this beautiful resort. If you love being looked after every moment of your vacation this is the place for you. We did the platinum package and it was awesome, private pool, service beyond great. The service on the beach was beyond excellent, the young lady serving us, Yara, was so nice and attentive, from the first day she knew what we all liked and was always checking on us. The restaurants for the most part where really good, I loved the Mexican the best..the morning buffet always had a large variety of foods hot and cold, bacon was great. Would recommend highly to one and allMore
Linda V, Port Coquitlam, Canada
First of all I would like to say the pictures of the resorts are misleading no rooms have an ocean view even though that's what they promise you. Before we got there we upgraded to a suite and when we arrived it was not a suite at all, it was a horrible room that smelled like mold and it was right next to the dumpster so all night long we heard people throwing things in it. The next day when we were able to upgrade we had to pay an additional $500. The only restaurant that has a view you have to pay separately for and they served us rat poop on a plate.. literally, the waiter even confirmed that and we still had to pay $100 for a meal we couldn't eat. I went to the salon to get my nails painted where they used the base coat as the top coat and it took them an hour and a half to do and they charged me $85.00 for polish that rubbed off that day. And they say tips are included but everywhere you go people expect you to tip them. Our keys consistently wouldn't work for our room so we had to go back to the desk to have the keys reset which was not a quick walk. We get one vacation every three years and unfortunately it was horrible and we don't get to have another vacation for another 3 years. More
Mostly very good!
My fiance and I spent two weeks there in February. Room was great..although we were in Platinum suites we had no view of the water..big row of trees and jungle in the way....talked to other folks who had a third floor(only 3 floors high) and still no ocean view eventhough right by the water. Weather was great, resort is beautifully kept and clean, staff all very friendly. Bring lots of dollar bills, or equivalent currency because eventhough it's all inclusive, all staff expect some sort of tip and you get better service if you tip. Drinks are not strong at all and I'm sure liquor is bottom shelf. Food is a C at best...and I spent a day in bed sick as a result of some culprit food in the buffet. Friends of ours had the sushi and she was sick for several days. Definitely go to Playa Del Carmen to 5th Ave...we had a blast. Other than the food, I would go again.More
finbarr2015, Hyannis, Massachusetts
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