Everything about this hotel is king-size, including the beach’s long white sands. And there’s a whopping 12 pools – 4 are just for kids, and several others come with whirlpool baths. Plus, there are 3 swim-up bars to choose from. Even the 2 buffet restaurants are grand, all decked out with fine linen and marble floors. There are also 9 à la cartes, including a Mexican place dishing up fajitas. Room-wise, spacious junior suites come as standard, and they all have a balcony or terrace.
Based on 3000 reviews
- Official Rating
- Buidings: 10 buildings plus 6 with Laguna Villa Suites
- Rooms: 1492 including 672 in the Riviera lobby
- Lifts: 3 including the one in Platinum building.
Stylish 4 and 5-star hotels
- Smart bedrooms
- Top dining scenes
- 90% customer satisfaction scores
- VIP travel benefits
- Great settings
All Inclusive - Here's what you get
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill, Swiss and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
Sports and Activities
All are included except where indicated.
Facilities► View all
With sunbeds and parasols.
4 kids' pools
Sunbeds and towels are provided.
La Fondue Swiss à la carte restaurant
Gentlemen please note long trousers, collared shirts and shoes are required to dine here.
TripAdvisor Reviews Show more reviews »
Great Experience at the Princess
I stayed at this resort with a friend from November 30-December 7. For two weeks leading up to our vacation I frequently checked the Trip Advisor reviews so I would know what to expect upon arrival. You will see on here that the most common concerns with this resort are: construction, wet floors, size, and an unimpressive beach. I kept these concerns in the back of my head throughtout the entire vacation. I can honestly say that I was pleasently surprised and none of those Trip Advisor concerns should deter you from this resort. Our room was located on the side of the resort that is undergoing construction but it didn't bother us in the slightest. The workers do not start construction early, they typically work in the late afternoon/early evening, presumably to avoid the sun's hottest hours. We didn't even notice construction noise/smells that other guests seem to have complained about...besides...how often are you in your room anyway? You're in Mexico...go outside! There is also a wall that separates the construction area from the actual resort. I've also read a lot of complaints about "wet floors" ...I guess it may have been a problem if it rained while we were there, but many reviews seem to have exaggerated this conern. If you come out of the pool or shower without a towel, then yes..the marbles floors will get wet and slippery...just use a towel. Problem solved. When the floors in the lobby or hallways ARE wet, the staff does a great job putting up caution signs. Size. Yes the resort is big, but it's beautiful. The grounds are so well kept and beautifully designed. The resort is like a little village. It does require quite a bit of walking but if you are in good shape (and aren't just lazy...which I think was the real issue for most of these complainers) you have absolutley NOTHING to worry about (I do understand that it would be difficult for the elderly or physically impaired, I must admit that). To be honest, I love that the resort was big. It gives you room to breath - would you really want to be crammed into one or two pools/bars/restaurants with all the other guests? This resort gives you freedom and options. The beach. The most frequent complaints I see on here are about the smell and the colour. I never noticed the smell, not once. The water isn't bright blue but it isn't brown or anything like some travellers claim. It's blue, it's warm...it's the ocean - it's lovely. The beach itself is very large and very well kept. Now that I've addressed the most frequent complaints, here are some of my own thoughts/tips Food - The food in the buffets is better than most resorts I've been to. The bread was amazingly fresh. I would have liked to see more "Mexican" themed food. There was no salsa, or quesadillas, or tacos, etc. They did serve pico and guac every day and those are delicious. The restaurants are better than the buffets. We tried Mexican, Italian, and Steakhouse. All were great. You have to make reservations and the good time slots fill quickly so make sure you get on it quickly! Drinks - This resort by FAR serves the best drinks out of all the resorts I've been to. Unlike most resorts that serve their own brands of alcohol, this resort has brands you recognize - Bacardi, Canadian Club, Crown Royal, Absolute, Grey Goose, etc (in addition to Mexican brands if you feel adventurous). They have SO many choices when it comes to cocktails - I was shocked. I usually just asked the bartender to make me something fun and they were always amazing! Pool/Beach - We are beach bums so spent most of our time there. We went to the pool twice and found the water a bit chilly (apparently it had rained a lot in the week leading up to our arrival, so this could be the cause). There are tons of loungers around the MANY pools and each pool had a bar within walking (or swimming) distance. The main pool had great music and fun activities. TIP - get to the beach early because the loungers fill up QUICKLY. Eventually we learned that between 8 and 8:30 am is the best time to ensure you will get a chair. Most people wake up and go straight to the beach, claim their chairs, THEN go for breakfast. We caught onto this trend and never had an issue for the rest of the trip. Rooms - Our room was located in the 6000s, which is closest to the beach but farthest from the lobby. This was perfect for us because we spent most of our time at the beach anyway, plus we didn't mind the nightly stroll to the main building where the restaurants are - work up an appetite! The rooms are clean and very spacious. We were upgraded to a Jacuzzi suite, very nice. There is a safe in the room that you can use and it is free of charge. The fridge is always stocked with drinks. My only complaint about this whole trip has to do with our housekeeping. The resort book claims that housekeeping hours are between 9 am and 3 pm. Each day we came back from the beach between 3:30 and 4 and the housekeeper was always in our room, which forced us to awkwardly wait in the hallway. This is my only complaint. All in all this was a fantastic vacation. Don't believe the bad reviews. Vacations are what you make of them and remember - people love to focus on the negative and exaggerate. I must include one tip for those of you in your 20s-30s. Every day you will see people on the resort promoting a show/bar called the COCO BONGO. We decided to go and it was without a doubt, the most fun I've had in years! Better than any Vegas show! If you get the chance...GO!!!!!!!!!!More
Marissa C, London, Canada
Very nice holiday
We visited the Riveria princess Nov 24 to Dec1. We were given an upgrade which meant a jacuzzi in our room and were located to 6000 buiding close to the beach and a couple of pools. When we got to our room and went out to the balcony and we faced the next construction phase for the princess resorts. At first we thought that this wouldn't work because of the noise and lights etc. Being in construction myself I watched with interest from time to time the way things are done in Mexico. The workers started at 9am and worked until 9pm daily which didn't create the noise problem I had originally thought. As a matter of fact we liked our location just fine. Beach and pool close, along with the breakfast and lunch restaurant right beside our building for convience. Hello to Bertha who greeted us with a pleasant smile each day and sat us in our favorite location overlooking the pool. The buffet food was typical but quite good all around. The alacartes were hit and miss. We tried the chinese, japanese, italian, and the fondue. The overall resort is very well landscaped and the main walkways have an assortment of mayan statues that light up the pathways. Very nice at night and well lit. The staff we encountered were excellent. The spa ladies that looked after my wife were awesome. We enjoyed our week there and would recommend the resort to our friends.More
rasras24, kelowna, BC canada
We stayed here at the end of January 2013. After we booked it, I was on Trip Adviser everyday reading the latest reviews getting more and more nervous thinking I had made the wrong decision. We booked Platinum and I'm really happy that we did. Our flight was first thing @ 7:20am and we arrived @ the Cancun airport shortly after lunch. We got to the hotel around 2pm and did not have to wait in line to check in. We received a glass of champagne and a wet towel. First Impression, we were blown away by the beauty and splendor of the hotel. Check in took 5 minutes. We choose to walk to our room to admire the beautiful and clean grounds. Our room was on the third floor of the platinum building at the back facing the ocean; we could sit on our balcony and watch the ocean, so peaceful. Our luggage arrived within 10 minutes of getting to our room. Our room was absolutely spotless. I can't stress enough how clean this hotel was, our room was cleaned very well every day. Yes, we did tip but they definitely deserved it! I choose to immediately go downstairs to the platinum concierge and make reservations for each night of our trip @ the different restaurants. Our room did have free wifi but depending on where you were in the room, the signal was very weak. But the platinum area did have computers and free wifi. We only went in the platinum pool once because it was packed everyday and when we'd try and get a bed they were already all taken by 8am. That was not a problem for us because we preferred the beach anyways. The beach was beautiful, we choose not to sit in the platinum area but rather to walk down to the end towards the bushes and sit on sun loungers there. It was always less congested there. We did bring our "bubba kegs" because they kept our drinks cold as well as it was nice having a lid. Our room was only a 5 minute walk to the beach which was handy for bathroom trips. I never used the beach bathroom. We did go to the "quiet pool" one afternoon and had a great time. Manuel was serving "piss in the pool" shots to everyone, those hit you pretty hard in the hot sun, lol. The staff was awesome, we never had any complaints. Our room was so clean, never saw any bugs, and not even an ant in our room. We loved the tub on our balcony and used it every day! We'd usually get up, eat breakfast, go to the beach for the day and come back to our room around 4 and jump in our tub together, have a few drinks and watch the ocean and then get ready for supper. There is allot of walking, this is not a resort for the people who don't like walking. We really enjoyed the walking, we never used the trolley once; I didn't gain a pound either! The grounds were so beautiful and there were always iguanas out so the walks were very enjoyable. Also, as much as I love wearing high heels, I chose to wear flats for safety as the staff washes all the walk ways in the evening and it did get a little slippery. We ate at all of the restaurants and they were all pretty good. We loved Miso, our favorite by far. La Hacienda was our least favorite though and we were disappointed with that because we love Mexican food. We also did order room service one night for a late night snack (room service is free with platinum) and it was not very good. Also, even though the resort was packed, it was never crowded feeling or noisy. It's very spacious. Overall, it was an amazing vacation. I was very happy we chose this resort because it was half the price of allot of other brand name 5 star resorts and the quality was fabulous. The staff was excellent and it was not understaffed when we were there. We treated everyone with respect and tipped generously and we were treated like a king and queen. Love it and will definitely go back! Don’t be scared off by the negative reviews.More
SunshineGirl4ever, Toronto, Canada
Miss lead booking
The hotel grounds and buildings were wonderful. Many assoiates were excellent. However from their web site we book three rooms in the Platinum category expecting inclusion of swim up / adults only areas. upon arrival the hotel was over booked so we were given rooms that looked at a swamp. One room was flooded with water coming out the walls and floor. Other 2 were missing towels. Concierge was rude and not helpful. First three days buffet was missing many common staples like guacamole, butter, bacon,ice. Later no potatoes, or noodles for spaghetti sauce and no fresh fruits. Discount golf was refused Free wine was not drinkable All restaurants were fully booked leaving buffet the only option Choice of pillows advertised was and extra cash deposit of US $ 30 each Beach was nice but had up to 30 at a time band of large raccoon type animals at your chairs after all drinks and food. Someone is going to get bitten and then what?Rabi shots? We got a lot of sorrys Met other people with similar stories some had stayed there before with great experiences but now would never go back. Took the time to discuss situation with the General manager ----- which resulted in an in your face denial letter. "Buyer be ware."More
BNLazy, Clemson, South Carolina
We stayed at the Princess Riviera from November 25 to December 2. Upon arrival we were upgraded to a deluxe suite in the 6000 building. We were a group of three couples and our rooms were all side by side. We loved our location on the resort as it was close to the pools and the beach. I absolutely loved the beach and Antonio and Manuel at the beach bar were fantastic. Manuel and Marcelo at the pool bar at the "quiet pool" were awesome. The food at both the buffet and a la cartes was great. This was our second time at this resort and I would definitely go back. I can truly appreciate and do not envy the challenge of having to please so many different personalities and palates.More
Donna L, Burlington, Canada
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