With 8 pools, 8 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.
Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.
The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.
TripAdvisor Traveller Rating
Based On 5261 reviews
- Official Rating
Holidays with added luxury
- Stylish 4 and 5-star hotels
- Highly rated by you
- 20kg luggage allowance
- Kid-friendly Premier Families collection
- Long-haul Premier Luxury collection
All Inclusive - Here's what you get
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
Sports and Activities
All are included except where indicated.
Facilities► View all
8 outdoor pools
With sunbeds and parasols.
4 kids' pools
Sunbeds and towels are provided.
La Fondue Swiss à la carte restaurant
Gentlemen please note long trousers, collared shirts and shoes are required to dine here.
Rooms ► View all
club 1 bedroom family room with balcony or terrace and whirlpool bath
These Club 1 bedroom family rooms are designed with a stylish and warm palette. There’s room for 4 with a king-size bed and bunkbed. For an added piece of luxury, you’ll find a whirlpool bath. And there’s a balcony or terrace outside. Rooms come with an audio dock and minibar. Plus air-conditioning is available from May to October.
swim-up club 1 bedroom family room with pool view, pool side and terrace
These swim-up club family rooms are designed for families who love to be in the pool. You’ll have room for 4 with a king-size bed and bunkbed. There’s a whirlpool bath for an added touch of luxury. And you’re never far from the water when on the pool-side terrace. You’ll have an audio dock. Plus air-conditioning is available from May to October.
TripAdvisor Traveller Reviews Show more reviews »
Great hotel beautifully landscaped
First, let me say I'm a big skeptic. I read numerous reviews, good and bad. I am a chef by trade and enjoy trying new food. The buffets are actually quite well done, with so many options I cannot imagine someone leaving hungry. As for spice I felt it was quite good and varied from low to very hot and all food seasoned nice. The resort was super clean, well maintained with workers always smiling and constantly working. One thing I never thought would be so much fun for me was the entertainment. Every night my girlfriend and i couldn't wait to see what was going on, from Grease, to Salsa dancing or the Fire show its top notch. I say see every show there great and there free. Our vacation was amazing from start to finish and I'd like to put a special mention on here for Fernanda(platinum concierge) this seÃ±orita was in one word amazing. She clearly cared about how we were treated, and asked everyday if we needed rides to dinners, or shows. She always smiled and we felt happy to see her at the desk. Armando is one more person who we felt made our vacation special. He drove my girlfriend and I everyday around the resort smiling telling stories to us, asking how we were doing. One day I was in need of some feminine products, he took me right to the gift shop and waited for me to return. Driving back we joked about the translation. Eden is a soft spoken guy who my mother immediately liked. He drove the little train around the resort always smiling. We were always happy to see him. I would return to this resort without hesitation. Christian the guy who welcomed us to the resort was so full of energy and told us a great story. A couple who mistakenly got twin beds and how they made it work and not ruin there vacation- life is what you make of it. One last thing on our way to the airport, Eliandro said it best -In Mexico everything is possible. More
Average at best
Stayed the first part of November , check in was a breeze thanks to April on the front counter she did a great job of explaining the hotel and where everything was. We stayed in a deluxe junior room, great room with lots of space close to the beach and pools. Lots of pools at this resort never had a problem finding a place to relax the whole week. The food at this resort was very repetitious same thing day after day . We did go to the Japanese restaurant the food was terrible but the experience was fun. Ate at the steak house and Italian as well and in my opinion the service good ... food not so good ! If you enjoy a huge hotel with average food lots of pools and some nice scenery this is the place for you ... I personally would not return .More
kenoCalgary, Okotoks, Canada
Great people, below average hotel
Stayed here as a couple from Nov 19-26th. Regretted the Platinum upgrade in the beginning, as it took several days to find any value in it. We arrived to the Platinum check-in counter and it was unattended. There were employees at the regular counter chatting with each other and laughing. They looked at us several times and then they all went in the back, leaving no one at check-in. As we had read, it was very hot in the lobby, but we realized at the end of our trip, that was mostly because we just weren't used to the heat. Eventually, after waiting 15 minutes I decided to phone the hotel to let them know we were standing at reception....We got our wristbands and went off to eat until we could go to our room. This is when an employee named Monica latched onto us. She followed us around for several minutes, pretending to want to tell us about the hotel....then the sales pitch came. Honestly, I get that she has a job to do, but it was a little much after being up since 3 am travelling. Eventually, we were taken to our room with our bags by a friendly bellboy named Jose. When we opened the door, we were surprised to see towels on the floor and water coming out of the ceiling. Jose quickly took us to the concierge to try and find another room. This proved to be much harder than it should have, especially in the Platinum area when the hotel was not full. After getting our new room, we headed off to the pool and things got better immediately. The grounds are beautiful and we didn't find them too big to walk. Food was decent, nothing to write home about, but the beach barbeque was fantastic. William at the activity pool made great drinks and always had a smile even when people were passed out on his bar (keep this in mind if you bring your kids... there was more than one day someone was passed out there!) The activity staff were great, and were not too pushy if you didn't want to join in the fun, they work very hard and are absolutely hilarious. We loved Ily and JJ. We did take advantage of the free room service in Platinum and it was probably our favourite perk. The free wi-fi was nice as well. The Platinum pool didnt have enough chairs (there are over a hundred rooms and maybe 20 chars?) so unless you got up at 5am to mark out your territory, you didnt stand a chance of using the pool and having somewhere to relax after your swim. Also, the area backed onto the mangrove forest which had a stagnant water kind of smell that kept us off of our patio....plus there was a bat living in our patio jacuzzi so that kept us in the room too! Overall, the people we met and the great staff (other than check-in) made our vacation enjoyable and relaxing. The hotel itself needs help...lots of stains, tiles missing etc. all over the place and the polished concrete and tiles were so dangerous when it rained. My husband fell 3 times, I fell once and people were wiping out all over, to the point of fracturing bones...for that reason we would not consider returning. More
Lorien K, Winnipeg
Good deal , good drinks , beautiful beaches, proffers not wait to return another year. I miss you bar poquito for drinks and good treatment .Free wifi would be better still experience,wild nights at the disco areito.More
john R, California
Where do we even begin? What an incredible resort with lovely lovely people. We stayed for a week for our honeymoon and were a little worried because we read some of these horrible reviews. Room- We stayed in the platinum suites and they were gorgeous. Jacuzzi tub inside and on the balcony- 24 hour FREE room service, free internet and our own private pool. It was beautiful and we were spoiled. The concierge was there for 24 hours, and answered any of our questions that we had when we needed them. They helped with our reservations and were lovely. Room was always clean, and they did not hesitate to bring us what we needed. The internet was a bit unreliable for a couple of days, but again we were only in our rooms for that amount of time because both my husband and I got sun stroke. Wonderful, wonderful, wonderful. Food- Yes the buffets repeated themselves, but its a large resort and they have a system. Always enough food, always wonderful service and lovely people. Because we were in the platinum suites we got a galla dinner provided for us- by far the worst food we had (we liked the buffets better). However, the Mariachi band made up for it. Le Fleur (international) was amazing and gorgeous. Our favourite though was the Hibachi. Hands down the best food all week. We slept through our reservation for the mexican restaurant but everyone we spoke to said it was disappointing. We had friends that ate at the italian and the steak house- both great. We ate at the Chill Out because it was included in our honeymoon package. IF YOU RE GOING ON YOUR HONEYMOON EAT HERE. Its on the ocean, it was beautiful. We got to eat in a little hut on the beach at sunset. Incredible and very good food. Entertainment/things to do- Now this was our first time going to resort, so we weren't sure what to expect. From about 10am-3pm we were a bit bored. Now that is because we were somewhat on a budget- so not many excursions- the ocean was very choppy so we didn't go swimming and we got sick half way through from too much sun so we stayed out the sun a lot. However, the sports bar was open 24 hours a day so we played pool there everyday. Now the Entertainment team- WE CAN NOT SAY ENOUGH GOOD THINGS ABOUT THESE PEOPLE. Seriously. They are what made our trip what it was. They were outgoing, friendly, and even if we had talked to them once, they knew our names. LAURA, OCTAVIO, MARCO and ENRIQUE- thank you thank you thank you for giving us memories for a life time. Bingo, riflery, archery, games, pool games, water balloon fights, dancing, foam party. All so much fun. We couldn't have had a better time and it was all because of them. At night there were different activities and shows- was wonderful. Mexican dancing, costume contests, Horror night, cuban dancing show, cuban dancing lessons--wonderful. There was also a shuttle into Playa del carmen- we did not go though. Excursions- We did one and it was great. There were many people in the lobby during the week that would give you options about excursions and were very helpful. One thing that I can suggest- double, triple check your reservations though. We had our ticket and the proof of payment for our excursion but we were not on anyone's list. Thank goodness BD Travel has an office in the hotel because they were able to fix it up and apologized profusely for their mistake- definitely a bonus having them there. We went back the next day and thanked them. They also provided transportation back to the airport- but again book that and make sure your name is there. OUr excursion was to cenotes- snorkelling, ziplinging, jumping. It was incredible. We were promised to see sea turtles, but again because of how rough the water was, we couldn't go to see them. Understandable. Very nice. Resort itself- wonderful people- always polite, always welcoming, honestly made us feel like we were royalty. The grounds were kept clean and sparkling. We would see people start to clean the pools at around 8pm/9pm and then there would be people in the mornings going around cleaning as well. Always people cleaning the sidewalks. Definitely made sure it looked beautiful. The pools were incredible and spacious. It was wonderful. There was a trolly that would take you from the front lobby to your hotel room- we took it on our first day because we were so tired from travelling, but never took it again- it was a 7-10 minute walk. So beautiful. Thank you Grand Riviera Princess for giving us the honeymoon we had always hoped for. We loved it and can't wait to return. Thank you, thank you!!More
Samantha W, Hamilton, Ontario, Canada
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