Everything about this hotel is king-size, including the beach’s long white sands. And there’s a whopping 8 pools, as well as 4 more for kids. Plus, there are 3 swim-up bars to choose from. Even the 2 buffet restaurants are grand, all decked out with fine linen and marble floors. There are also 7 à la cartes, including a Mexican place dishing up fajitas. Room-wise, spacious junior suites come as standard, and they all have a balcony or terrace.
Based on 3184 reviews
- Official Rating
- Buidings: 10 buildings plus 6 with Laguna Villa Suites
- Rooms: 1492 including 672 in the Riviera lobby
- Lifts: 3 including the one in Platinum building.
Holidays with added luxury
- Highly rated by you
- 20kg luggage allowance
- Kid-friendly Premier Families collection
- Long-haul Premier Luxury collection
- Stylish 4 and 5-star hotels
All Inclusive - Here's what you get
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill, Swiss and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
Sports and Activities
All are included except where indicated.
Facilities► View all
8 outdoor pools
With sunbeds and parasols.
4 kids' pools
Sunbeds and towels are provided.
La Fondue Swiss à la carte restaurant
Gentlemen please note long trousers, collared shirts and shoes are required to dine here.
Rooms ► View all
premium double room
Premium double room is a Platinum Suite and sleeps up to 4 with a king-size or 2 double beds. Rooms also have a CD and DVD player, premium in-room bar, pillow menu, bathrobes, slippers and turndown service. You'll also get Platinum benefits including private check-in, 1 special dinner, exclusive use of a pool and beach area with butler service, discounts at nearby golf course, discounts on spa treatments, discounts on watersports and access to an exclusive Platinum lounge.
junior deluxe room
Junior deluxe room sleeps up to 4 with ceiling fan, 26 plasma TV, minibar restocked daily with beer, soft drinks and water, coffee-maker, safety deposit box and an iron and board on request.
TripAdvisor Reviews Show more reviews »
Fantastic vacation with a minor annoyance - long review
My boyfriend and I recently traveled to this resort from March 27-April 3. We had the platinum upgrade and it was well worth it for the service that we received. Our flights arrived early in the morning but we were well aware that we would not be able to receive our room key until 3pm although we were able to check in upon arrival. We went back to the front desk at 3pm and we were happy to see that they had a lot of people at the desk to ensure that there was minimal wait time to get our room and towel cards. This is where the minor annoyance comes in...we arrived at our rooms which were in the Sunset Platinum building, only to find that our key didn't work and we could hear someone in the room. Rather than going all the way back to the front desk, we went to our concierge and asked them to call the front desk to figure out what was wrong. It turns out that our room had been given to another couple so we were put into the room that they had been assigned. Our concierge was able to rekey our cards for the new room right at his desk. They pushed our two double beds together and in my opinion, it worked out even better as they ended up being larger than a king and there was no sleeping issues! In fact, we could now see the beach from our new room so it all worked out in the end. Thank you to Sharon our concierge! You were always helpful. While the new room was being set up, we were able to choose our a la carte dinners. We tried the Mexican, French, Italian, Fondue and Steakhouse and all of them were amazing. The service was always prompt and the food was always prepared as requested and was very tasty. I am not sure why people complain about the food at this resort. My boyfriend, who can be a picky eater ALWAYS found something that he enjoyed. The beach was beatiful and the water was so warm. We had brought water shoes based on other reviews but never pulled them out of our suitcases. We never had to fight or get up early to find a chair with shade either. The vendors don't block the view in the platinum section on the beach so I can't comment on that. We normally stayed at the pool beside the Riviera Snack bar and again, always managed to find chairs in some shade. The service from Ronaldo at the swim up bar was amazing. Once he learned your name, he would always say hi and make sure your drink hand was never empty. Apparently he has worked at this resort for 3 years and is a fantastic bartender! We were there at the same time as a large group of 100 ppl for a wedding but always managed to have great service by Ronaldo. A few people have mentioned the slippery floors. Yes, marble is slippery when wet. However, most of the people I saw falling were feeling pretty "happy". I am a klutz at the best of times and didn't fall or catch myself slipping once. Overall we had a very relaxing vacation and I would go back again.More
lovenlife73, Ottawa, Canada
We had a brilliant experience with this resort, we checked in around 4pm and there was no queue at all I guess we were lucky. it was so clean, the staff worked hard they were pleasent, polite, helpful and good fun. Our room was spacious and well situated '7040' right between the reception and restaurant area and the beach and pool area. there are lovely water features and statues throughout the resort, it really is a beautiful place. Pools and gardens were well kept. there were lots of places to explore, visit or snooze while staying within the resort the beach was lovely beautiful sand which staff cleaned and raked every morning and nice aqua coloured sea. The stalls in front of the deck chairs and loungers did block the sea view so we tried to stay between them. beach bbq and bar staff were good fun. Juan the barman in the fantasy swim up bar is excellent at his job an was great to watch. Waiters in all restaurants were helpful and smiling, the buffet restaurants covered nearly every countries foods. the best restuarant to book for dinner was the live cooking show in Miso, unbelievably tasty food and a large portion. There is very little to complain about in fact its hard to find something to complain about only thing i notice was we did not have wifi but then again we were on honeymoon an it was nice to have a total break away from it all and it is a long walk to the highway in the heat if you want to use the collectivos which i recommend, very cheap and good service. The shuttle bus to town could come more often and should be complimentary or at least have a golf kart to take you to the highway.More
stashios, Magherafelt, United Kingdom
Can you make lemonade out of a lemon like this place?
This was a much anticipated vacation for my family of four and eight of our very close friends. We sent a courtesy email including all of the names of the individuals in our group requesting to have our rooms in the same general area. This request was totally disregarded our rooms were scattered all over the Riviera side of the resort and when we asked to have our rooms relocated they could have cared less. This resort has 674 rooms, seems unrealistic that they don’t have 5 in the same building or relatively close to each other. Their customer service was nonexistent. We made the exact same request prior to arrival at the Barceló Maya Tropical on two separate occasions and they were able to accommodate our request having all of our rooms’ right next to each other... it can be done. The buffet’s at this resort are quite good, a lot of variety. Avoid the buffet on the Sunset side of this resort down by the beach, that buffet has a distinct sewer smell. We went to the Italian, Mexican, Steak and Miso a la carte restaurants. Stick to the buffet, it is just as good if not better than the a la carte restaurants. If you drink wine order it in the lobby it is bottled, the stuff you get in the a la carte restaurants is on tap and smells like nail polish remover. The pools have many loose tiles, the palapas are quite nice however a lot of the chairs could use replacing as they are quite uncomfortable to sit on. The beach is nice other than the stands that are situated in front of the lounge chairs they completely obstruct the view of the ocean. The ocean at this location is very brown not clear or turquoise at all. This was my 4th trip to the Mayan Riviera and this was the first time that I never went in the water because it was so dirty. Bathrooms are well kept at this resort, very clean. We travelled here just prior to Christmas and I was very disappointed to see minimal decorations. This was our 3rd vacation at this time of the year and all of the other resorts we have been to have lots decorations and Christmas lights everywhere. In conclusion, your vacation is what you make of it but next time I will pick another resort....there are way better options out there for the same price point.More
MonstaMomma, Calgary, Canada
Great place other than the Check in fiasco
Beatiful resort.. Would recomend other than check in 3.00pm Huge line up over 1 hr wait and then they got the room wrong, then put us in another room, went there, opened the door and this 70 plus old couple were going at it.. her legs in the air and he was pile driving her.. I was in shock , they stood up.. EHH.. and then started talking to me.. Went back and was given another wrong room, had to go to my tour operator who fixed it and it was great from there.. great Beaches , great dinners, breakfast and lunches are average.. Dinners are amazing, Try Fondue, Chinese, Steak, Mexican, the Italian was so-so but overall Great resort, could use more people going around the pools for drinks, but Great place , Would recommend.. go with the Deluxe or Swimouts 5 starMore
Graeme J, Winnipeg, Canada
Traveled here in first week of May in 2013, overall good stay! All the staff were really nice no complaints there. This place is huge, a lot of walking with little toddlers it was a bit tough. The buffet was good even for eating non meat items. One negative was the sellers on the beach, blocked the view with their stands. Although it was a good stay, probably won't be returning because I like to stay at a different resort each time, this was our 2nd trip to Mexico.More
Fafffy, Chantilly, Virginia
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