With 8 pools, 8 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.
Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.
The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.
TripAdvisor Traveller Rating
Based On 5923 reviews
- Official Rating
Luxury holidays all over the world
- Stylish 4 and 5-star hotels
- Highly rated by you
- 20kg luggage allowance
- Kid-friendly Premier Families collection
- Long-haul Premier Luxury collection
All Inclusive - Here's what you get
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
Sports and Activities
All are included except where indicated.
Facilities► View all
8 outdoor pools
With sunbeds and parasols.
4 kids' pools
Sunbeds and towels are provided.
La Fondue Swiss à la carte restaurant
Gentlemen please note long trousers, collared shirts and shoes are required to dine here.
Rooms ► View all
junior suite with balcony or terrace
These junior suites feature a warm and elegant decor. There’s room for up to 4 with a king-size bed. Outside you’ll find a balcony or terrace which is perfect for that extra bit of space. You’ll also have a TV, minibar, coffee-making facilities and ceiling fan. Plus air-conditioning is available from May to October.
deluxe junior suite with balcony or terrace and whirlpool bath
These deluxe junior suites are designed with a modern and inviting feel. You’ll have a king-size bed or 2 double beds. There’s a balcony or terrace for that extra bit of space outside. And for an added touch of luxury, these suites come with a whirlpool bath. Air-conditioning is available from May to October.
TripAdvisor Traveller Reviews Show more reviews »
Family vacation - platinum suite
First time in Mexico, a family vacation April 2016. Excellent hotel location close to most attractions.We stayed in Platinum Suite, nice room (bit small for a couple and two teenage children), Jacuzzi on the balcony was nice and handy. The complex of platinum including separate calm beach and pool. Breakfast and lunch we had at the Snack Riviera Restaurant, it was rich with a large selection of local dishes. In the evenings we ate at the main buffet, Mexican and japanese hibachi restaurants that were very good. French/ international and steaks a little less good. The ice cream shop was an attraction in itself. The service was pleasant and welcoming everywhere especially the Platinum concierge Jorge and the waiters at the riviera Fausto and Rafael. we had great time. More
We loved everything about this resort. It is huge!!! And absolutely beautiful, great architecture, nice statues all along the resort. Beach is great and big. Kids club is amazing, my toddler son didn't even want to leave the club, he went there every single day of our stay. They entertain the children with different activities. The food was great too and wide variety, although after several days you get tired of the food as it all tasted the same for some reason. The knightly shows were good too. I wish they had more activities throughout the day and night , I mean like competitions and games. The drinks were watered as in many resorts, so we asked for double shots and no sugar, but don't forget to tip the bartenders. The rooms were amazing too! Modern design and very, very clean Loved it. Best vacation ever. We went to Iberostar resorts several times . Princess is much better!!!More
Second time around,, Disappointing......
This is our second visit to this resort, last time was 5 years ago. Still beautiful, Stunning huge Resort, very well kept and manicured, by the looks of it, you would think it is a 5 star resort, but it is not anymore. We found that the food and a la cart restaurants are very poor in taste, presentation, verity and service, major decline since last time we were there. Beach is very scenic but a bit rocky at first when you come in, shallow, great for Kids, plenty of shade.Not much sea weed (seasonal) and full time tractor cleans up sea weed on the beach daily. Junior stuff mostly friendly and helpful, senior staff attitude reflects careless and often just shrug their shoulders and not offer any alternative or solution to guests complaints or if they are finally be kind enough to provide an alternative, it feels like they are doing you a favor. Defiantly not a 5 star, but could be, if management will make adjustment with existing resources to improve food quality, staff commitment by training and internal gratification program. Itâs may not be fair to judge any resort just by the food and beach quality, but in this case, I must say, weâve stayed at this resort for two weeks and Iâm not picky with food at all, Iâll eat anything, but I actually found myself wondering around the buffet looking for something that looks delicious or at list edible and at times I just had settled for whatever just to eat and get it over with, I mean you can always find something to eat, there is plenty of food, but itâs just not good or even fineâ¦ We stayed at the Platinum section, highly recommended, since it is secluded and offers more of 5 star services and ambiance then the rest of the resort. Special thanks to: Paulina our lady at the Platinum Lunge / pool, Pedro the beach concierge and Jorge from platinum concierge, thanks guys for bringing the best of Sunset Princess Hospitality and care. We wish that your management cared about guests as much as you do. Keep up the good job. More
Shellina E, 154996
The beach is not great.
The property is huge. Beautiful architecture and landscaping. Spacious rooms on the adults only side where we have stayed and beautiful villas in the center of the property where our friends stayed.The restaurants are numerous with excellent food selection and good service. However, if beach is your reason for coming here, you maybe disappointed as the beach is very rocky with difficult points of entry and murky whater due to drainage from adjoining mongrov patsh. Also concerning is limited number of lounges available. Otherwise very pleasant and memorable stay.More
Villa Laguna Trip
Just returned from Grand Princess, our second trip to the property but this time stayed in the Villa Laguna section. The resort has stood up well since our last trip in 2010, is well maintained and managed, but does perhaps suffer slightly due to it's sheer size. I think there is only so much you can keep up with dealing with this many rooms and people. That said, I can find little, in fact very little to complain about here. The Villas do offer a very nice level of service and upgrade you do not receive in the other categories, and I think that is what you are paying for rather than the actual Villa suite. The suites are nice ( identical in fact to the Honeymoon Villas at Grand Palladium in Jamaica) The suites are large with a king size bed in the middle of the room looking out through the sliding doors to the balcony. Behind the bed is a very large Jacuzzi, and his and her sinks on opposite walls. Between them is a large outdoor shower. Again, though, the value in the category goes beyond the room. We found the private pool for Villas only totally worth whatever extra we paid. Beautiful pool, great loungers and private palapas you can reserve for the day (day before for next) Drink service from the bar at the pool is top notch either at the bar or from the servers. Irene was great all week and knew my order before I did. You also have the Villa concierge who will take care of reserving your palapa and all of your dinners. Our concierge Janisse was an absolute professional and took care of our every need. I emailed the week before and reserved for every night. I also had a change of plans one day and wanted to change restaurants after looking at the menu for where we originally reserved. Janisse got me a new reservation for that night at a different restaurant and at the exact time we needed. The Villas are also very close to the restaurants etc. I was more than happy with the Villas. My only other comments would be around the food. We ate at six al a carte's and all were very good. Not the best we've ever had at resorts we have visited but very good. Enjoyed them all, service was excellent. The buffets left a little to be desired. Pretty basic and frankly not great, fine for a quick bite for lunch was about all. Not bad / not great. Overall, a very good stay, would recommend.More
Things To Do► View all
People who looked at this hotel also viewed...
From £920 per personView details
Items marked with * incur extra charges which are payable locally