With 8 pools, 8 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.
Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.
The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.
TripAdvisor Traveller Rating
Based On 6313 reviews
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
All are included except where indicated.
With sunbeds and parasols.
Sunbeds and towels are provided.
Available to guests staying in Platinum, deluxe junior suites and villas - charges apply to those staying in junior suites. Gentlemen please note long trousers, collared shirts and shoes are required to dine here.
No way is this a 5â resort ! 15 of us spent two weeks here for a wedding. Six of us had move rooms. Due to the rooms being smelly and had lots of damage. Our air conditioning constantly leaked over the floor. The food is more like 3â. In the buffet restaurants the food looks alot better than it tastes. It was never warm enough. Most morning's we spent over twenty minutes waiting for bacon. We all booked into the Mexican restaurant, and had to wait an hour before being seated. we all sent our meals back due to the starter's being cold. The main course was terrible, You needed a chainsaw to cut the steak. When it rained they put towels on the floor with masking tape, Which was a very dangerous trip hazard. We had to phone house keeping everyday and ask them to restock the mini bar in our room. The walk ways between the rooms were also dangerous as the drain tops where loose and uneven causing another trip hazard. The hotel shop is way over priced. It's cheaper to get a taxi down to 5th avanue, where it's half the price of the hotel shops. On a brighter note there was one waiter that worked on one of the pools that was exceptional at his job, I think his name was Andreas. The wedding day and night was excellent tho. If your thinking of going to mexico go to the moon palace golf resort. Thats where I stayed before, I went to this place. Now that is a 5â resort and dream holiday .More
This resort is HUGE! It has so many pools, restaurants, an ice creamery! the buffets are delicious and plentiful of options, we had a junior suite and the bed was ginormous with a lovely view, everything was just fantastic! the only thing I'd say is that it is quite big so the walk to the beach and to the restaurants was about 6-8 minutes but I'd say it's worth it for how lovely everything is. More
The resort grounds are beautiful. Lush trees and greenery everywhere with lots of great wildlife. We kept commenting on what it must cost to maintain because they are so gorgeous. The resort is large and I think that could be part of the problem. Even when making reservations for specialty restaurants, they have to look it up in the computer and then call and see what time is available...then give you a ticket, which you then have to take to the restaurant at your time (why the computers?) It's a pretty big hassle. Which leads me to the next thing...Food. When we booked the trip, we wanted relaxation and good food. This was BEYOND disappointing and the main reason why we would never stay there again. The day we arrived we were exhausted and staying in Platinum Suites. We decided to just order room service because we couldn't get into any of the restaurants before 8pm and it was only 5pm and we hadn't all day. HUGE MISTAKE. We were hungry so we ordered the half grilled chicken, meat and cheese platter, flank steak and spaghetti with meat sauce. It took 45 mins to get there (no biggie considering the size of the resort) but was medium warm at best and tasted HORRIBLE. It tasted like frozen food that had been heated. I've tasted hospital food that was better. We literally took 2 bites of everything and then put it in the hallway and went to bed hungry. The specialty restaurants were mediocre at best. After the first two we went to we opted to just eat at the buffet because food was about the same but at least there was more options in the buffet.The food lacked flavor and seasoning. (Both room service and specialty restaurants were included in the Platinum package...if we would have had to pay extra for them, I would've asked for my money back the food was so disappointing). The key to the buffets is show up within the first hour they open and the food is fresh. We opted to have breakfast and lunch most of the days at Snack Riviera because it was closer, less crowded and the same food. The staff in the restaurants were either amazingly attentive or you never hardly saw them. Often if you asked someone working how to get somewhere they didn't know (maybe a problem because of the size of the resort?). I have stayed at several all inclusive resorts and this by far was my least favorite. I was actually thinking it may be the first one I've stayed for a week and actually lost weight because I just didn't eat because the food was so mediocre. The room was ok...but dated. We didn't have a working clock in the room (ironic as you have to make reservations for the specialty restaurants but then have no idea what time it is!) and couldn't get one. The fruit plate included in the room was two apples on a plate. We went to the entertainment the first night. They were lip-syncing to the Grease soundtrack. Really? It was like taking in a Jr. High Theater Performance. We didn't bother going back any of the other nights. My advice to the resort would be to stop trying to do a little bit of everything and focus on a couple of things. Don't offer as many "specialty" restaurants if all the food is going to be sub par. Maybe take some of the budget for grounds and improve the food quality. Also, why would you have a concierge look on the computer at specialty restaurants then call each restaurant for the reservation, print out the ticket that then you have to take to the restaurant (which also has computers) to be seated. Centralize the computer system and make it more efficient. Often we saw little things that could be changed that would make a huge impact on the guest experience. Coming from a service industry background and having stayed at several all inclusives in different countries there was just something that was lacking here. I don't feel like you get the best value for your money and given all the options for places to stay in Cancun/Playa del Carmen, I would never stay here again.More
We arrived at the hotel late in the afternoon of Saturday, July 9th, 2016. A group of nine. Long wait at the airport. Estefania at Front Desk gave us a warm welcome, and showed care and dedication in her introduction to the hotel. Shee never said "no" to any of our requests, but offered alternatives. Congratulate her. Long walk to the rooms; very hot and humid. I enjoy walking but some of my friends, as well as other hotel guests ( mainly overweight, kids and elderly people ) suffered the poor choices of transportation, and the lack of care of some hotel employees who rarely offered assistance when riding by in their go carts. There was only 1 trolley train for a hotel completely sold out. The rooms are nice, and our housekeeping service was excellent. The housekeeping staff is humble but caring and very respectful. Good bed, the light and air conditioning were good and our room keys never failed. Good choice of in room safe,easy to use. Flat screen TVs with choices of channels. The in room accommodation was good in general and our fridge was always stocked. There was some structural damage to the baseboard which should have been fixed after room was inspected for new check in. Trips and excursions are good. My friends tried several. I went to Xoximilco, which I loved ( I tried the TOQUES game and stayed until the end, only 3 of us remained standing). Alexis, our tour guide was excellent. Fully dedicated to the experience and kept everybody involved and happy. The whole experience was well planned and organized. The buffet is good. There is variety of food and the quality is good. Consider this is an all inclusive resort. You should not expect fine dining. The staff at the buffets is very professional as well as the one in the feature restaurants. Vaca and The French restaurants were for me, the best. Heuric was outstanding ( excuse the spelling if it's not right. They have 2 buffets to choose from at the front on the ground level, and they offer breakfast, lunch and dinner. There are two mote next the two pools respectfully, and they offer, breakfast, and lunch. The staff in these other two is good and caring, but I found the service and choices of food better at the front. The pools are clean and plenty. There is an alternative for those who enjoy live entertainment and music along with water and drinks, for those who love bar and pool, and all those who want to enjoy and relax by a pool free of noise, music, and motivated drinkers.There are serpentine-like pools along both sides of the hotel, and 5 more pools to choose from. Being an all inclusive resort, they have a good selection of drinks and bottles ( rum, cognac, whiskey, tequila, mezcal, and others ) Visitors should try the iceberg ( beer with magarita ), the medusa ( jelly fish ), and the hurricane, to mention a few. The staff at the pools is nice and attentive. Sorry, it was lots of them and cannot recollect some names. The young entertainment team is amazing. They work the whole day long with enthusiasm and dedication. They truly represent the hotel. I think the hotel should use them more for interacting training with the entire hotel staff. It would be rewarding for the hotel and for the guests. Some hotel employees are very cold, and their smiles, and greetings are missing when you pass by. This is remarkable, as well as lack of care with the poor choices of transportation inside the hotel. Managers should be more out in the field to get a real pulse of the operation and will be able to note the accomplishments and flaws of their staff. We saw no managers out monitoring the operation, as you can see in other hotels and resorts all around the world. Staff in general is good, as well as their service. They are very respectful, and accept tips in a very professional manner. The amenities, and accommodations at the resort are great. They preserve the environment, flora and wild life. The coaties and iguanas live freely around the resort, and after a while you get used to them. It's a natural attraction. The hotel is beautiful, the views are great. Please, look into more customer service training with the staff, and improve the transportation issues which I know have been reported repeatedly. That aside, I truly recommend the The Grand Riviera Princess for a family vacation stay. Thank you, Mexico.More
Love it love it love it hotel grounds unbelievable with iguanas coaties milling around. Pools fab staff fabulous. Food lovely catered for me as I am coeliac and require a gluten free diet. Trips were fab go on fat cat it's great. More
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