With 8 pools, 8 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.
Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.
The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.
TripAdvisor Traveller Rating
Based On 4890 reviews
- Official Rating
Holidays with added luxury
- Highly rated by you
- 20kg luggage allowance
- Kid-friendly Premier Families collection
- Long-haul Premier Luxury collection
- Stylish 4 and 5-star hotels
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
All Inclusive - Here's what you get
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
Sports and Activities
All are included except where indicated.
Rooms ► View all
premium double room
Premium double room is a Platinum Suite and sleeps up to 4 with a king-size or 2 double beds. Rooms also have a CD and DVD player, premium in-room bar, pillow menu, bathrobes, slippers and turndown service. You'll also get Platinum benefits including private check-in, 1 special dinner, exclusive use of a pool and beach area with butler service, discounts at nearby golf course, discounts on spa treatments, discounts on watersports and access to an exclusive Platinum lounge.
junior deluxe room
Junior deluxe room sleeps up to 3 adults and 1 child or 2 adults and 2 children. The beds for children are suitable for kids aged 2-12 years. These rooms also have a ceiling fan, 26 plasma TV, minibar restocked daily with beer, soft drinks and water, coffee-maker, safety deposit box and an iron and board on request.
TripAdvisor Traveller Reviews Show more reviews »
My family and I have just arrived home following a fantastic stay at the Grand Riviera Princess between 14-28th August 2015. Really not sure where to start reviewing the hotel/complex, as it was all well above our expectations and most definitely deserves it's 5 star premier status! On arrival, we were greeted warmly with helpful staff and a glass of champagne each as we checked in, and guided through the map of our hotel and told the locations of all the bars and restaurants. Following that, we were guided to our hotel room (we could have taken the golf style cart to our room, but chose to walk through the complex instead in order to familiarise ourselves), which of course we got ourselves lost a bit, but there were an abundance of staff to help direct us and by the time we arrived to our rooms, our luggage arrived shortly after. We booked two junior delux suites which were huge! Good size balcony overlooking the pools and swim up rooms below us (quiet area); the lounge area had a sofa and table & chairs; a good queen size bed and the bathroom had a jacuzzi, twin sinks, separate walk in shower and toilet, all of which was to a high standard. The restaurants were amazing! I can't understand some of the reviews expressed on here regarding poor food, this hotel caters for every nationality within the buffet restaurants and cooks food fresh for you as you wait if you wish to have the enormous steaks, tuna steaks, king prawns, lobster etc, and in addition to the buffet restaurants (which change their theme each night), you have approximately 8 al a carte restaurants which are unlimited to the amount of visits, however must be booked in advance. We visited the Italian, fondue Swiss, Mexican and Tempanyaki Japanese cooking show...all absolutely amazing and food was incredible! The service from all staff is above and beyond what I'd ever expect from any hotel/resort so I found myself tipping more than usual (and it really wasn't expected by the staff as it is in some resorts I've stayed). Cleanliness at the complex is immaculate; yes the pool areas can be slippy as mentioned in some reviews but pool sides are slippy in your local leisure centre so really unsure why some people complain, unless flying to Mexico has meant they've forgot they have a duty of care to themselves and choose to play the blame game instead of simply walking around the poolside!! Our rooms were cleaned daily, fresh towels, our fridges restocked daily and Carlos our cleaner ensured our rooms remained immaculate. There were cleaners constantly around the hotel 24 hours per day cleaning poolsides, brushing leaves, emptying rubbish, picking up other peoples litter when they couldn't be bothered to bin it themselves (obviously some people forget their manners also when flying abroad), bleaching poolside/sunbed areas towards the end of the day and pool attendants who would Hoover/clean the bottom of the pool daily, test pH of the water, and even replace the tiny little square tiles with scuba gear on if one was missing...there really wasn't anything which went a miss in terms of cleanliness. Sunbeds... This is the first holiday I have been on where I haven't had to set an alarm in order to put a towel on a sunbed!! I did notice the entertainment pool became busy so it may be different there if that's where you wish to lie however, my family and I tended to lie around the swim up room pool and small round pool where it was a little quieter, but still close enough to the entertainment pool if we wanted to join in activities. The pool waiters/waitresses were fabulous and constantly supplied us with cocktails and drinks through the day and we offered a tip of 20-50 pesos daily as a thank you (Â£1-Â£2), again it wasn't expected but nice to be appreciated as some hotel guests were simply rude and abrupt which is completely uncalled for (again, some people leaving their manners at home!)...some may argue 'they're only doing their job and they're paid for it', however these people are still human and deserve to be treat with kindness and I certainly wouldn't want to work in the blistering heat as they do! The beach was amazing too, beautiful white sands, turquoise sea and complete paradise! Yes, there's seaweed as mentioned in other reviews but come on, you're at the sea, it's normal for there to be seaweed! It really didn't bother us and still swam in the sea. We used the chill out lounge twice which was around Â£12 for the four of us for the day, this gave us a roped off area of luxury cushioned sunbeds, again waiter service for drinks and wifi, would definitely recommend! Activities on the beach include parasailing, jet skiing, kayaking, and sailing (some have a small charge) but well worth it! The nature around the complex is quite unbelievable; id be lying on my sunbed and I'd have iguanas walking by the side of me, we had spider monkeys run around our pool and into the trees behind me; the coaties are great and we visited the crocs and turtles by the chill out, beautiful to see! There's so much to write about this hotel, all positive! We as a family will definitely visit again and would recommend the Grand Riviera Princess highly. The problem we have now is finding a hotel that could ever top it! More
The staff is AMAZING!!! Had an amazing time!!
Everyone from the moment my husband and I arrived were extremely friendly and attentive. Even though it was all inclusive we would give tips. You can tell how hard they work, never an angry face. I never went a day without seeing someone attending the grounds. It was immaculate! There are plenty of pools, so if you need quite time you can find it. We didn't visit the beach much because of the seaweed problem. There was still a lot of people in the water though, so maybe that won't be a problem for you. It definitely isn't the staffs fault, there's just a seaweed problem at the moment. Make your dinner reservations when you arrive. La Vaqueria was amazing, service and food was GREAT!! We ate at the buffet every morning and for lunch and we have no complaints about the food. Diego, our bartender Saturday night was the best!! Extremely friendly and poured the best drinks :). I have only one issue with this hotel, and that's the moldy smell in the room. Which is why I gave it four stars.The room was very clean, but it was constantly humid. I don't know if that's the problem, but that's my only complaint. We were barely in our room anyway. Definitely ask to stay on the second or third floor, you will have more privacy and no traffic constantly passing your room. We will upgrade our room next time we go. We will definitely come back and bring our children. WE CANT WAIT!!More
Excellent All Inclusive Resort
Stayed here in August with my family of 5. Took us about 45 minutes to drive here from Cancun. The resort is pretty much standalone and not close to downtown PDC, but it does have a shuttle that takes you to downtown PDC for 50 pesos each way. The resort is huge. Has multiple buffet restaurants for breakfast lunch and dinner.We stayed at the Family Club section of the resort which has its separate checkin and checkout desk away from the crowded main lobby. Just drop your luggage with the bellboy get your luggage tags and go downstairs to the pink building to checkin. Once in your room, call the bellboy and give them your luggage tag numbers and they deliver your luggage. The beach had a lot of sea weed when we were in town. One thing i hated was that they had an adults only beach section and then a family beach section. Another thing I disliked was that there are timeshare reps that walk around stalking people. We were lured into one of these by a girl who worked there and asked us if we got invited to a "welcome breakfast" when we checked in. I told her no, so she signed us up for a "welcome breakfast" the next morning which turned out to be a 2 hour long timeshare trap. We have to deal with enough of this timeshare garbage here in the US and having to go through this on our vacation reflects badly on the resort. You have to make reservations for certain restaurants. Stay away from the Italian Restaurant and the Mexican restaurant Hacienda. Absolutely garbage food. Totally hated it. We were so disappointed that after dining at these 'fancy' places we went straight to the buffet to eat again. The resort shops are way overpriced. The good restaurants on this property are Miso and La Fondue. Excellent service and food at these spots. They also have 2 kids clubs if you want to drop the kids off. The bigger kids club is by the kids pirate pool and even has a teens section. Theres a dance club that says 18 and over by the first buffet restaurant but they allow young kids to get on the dance floor before 9 p.m. My kids loved this dance club experience.They have a lot of pools and are well maintained. There is an ice cream shop as well that gives free ice cream in the family club section. Be prepared to walk a lot since this is a big resort. They do have a trolley that drives you up and down the resort. One BIG negative for me was that they do NOT have wifi. But overall it was a good stay.More
Aero E, Irvine, California
Terrible service. Stay away if you are looking for quality
This was my second time on that region, but my wife decided to visit another hotel with another couple and their kids. Arriving at the Hotel you can get a good idea how big the facility is, and how challenging service can be. It took us 30 minutes to check in, and another 30 minutes to see our bags at the room. The only good thing was the people working at the restaurants and activities at the pool. they were all very friendly. On the last day getting ready to check out, I called the front desk to request a cart to help me bring all bags to the front(rooms can be very far from entrance based on your location). it turned out they never showed up, and I had to walk with 5 bags with my son on a 90 degree day. I few minutes later my wife called service to bring her with the last bag to the front, but upon arrival of the cart, the worker told her it would take a while since he had two other stops to do before returning with her. She also had to walk, since we had to catch transportation to the airport. Finally the last shocking event was security at the front entrance asking to cut our bracelets. Do they think I was going to sell them online? Does a family of 4 looks like it is going to do something with them? I deeply regret the fact I didn`t come back to the other resort I went last year, which I prefer not to disclose the name, so readers won`t think I am advertising another facility. I would never go back to this resort with my family.More
Leonardo C, Waltham, Massachusetts
A Simply Marvelous Experience
My wife and I headed down here for our honeymoon, and we were not disappointed! Everything was wonderful. The food was marvelous, especially at the a la carte restaurants; specifically the French and Italian ones. Breakfast and lunch buffets were always enjoyable, and the sports bar serves burgers and fries, etc. all day. There was a seaweed problem for the whole coast while we were there, so we didn't spend too much time a down there, but there are so many pools that you hardly noticed. Service was excellent, especially at the bars, where you rarely had to wait for drinks. The pace in the a la carte restaurants was... Relaxed. The service was not slow, but count on an hour for supper, so enjoy lingering over a meal! We took in a couple shows at night, and they were high quality and very enjoyable. The resort grounds are massive, so if you are mobility challenged this may not be the resort for you. However if you don't mind strolling, it's charming. At night everything is tastefully lit, making it ideal for romantic walks after the heat of the day has passed. We found our room to be a wonderful retreat when we looked to escape from the crowds. Very well air conditioned, well stocked minibar, and full amenities. All in all, a highly enjoyable experience that I would definitely repeat!More
RedDeerDaniel, Red Deer, Canada
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