Grand Riviera Princess

With 8 pools, 8 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.

Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.

The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.

TripAdvisor Traveller Rating

Based On 6448 reviews

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All Inclusive - Here's what you get

Food

Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.

Drink

24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.

Sports and Activities

All are included except where indicated.

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Facilities► View all

8 outdoor pools

With sunbeds and parasols.

5 kids' pools

Sunbeds and towels are provided.

La Fondue Swiss à la carte restaurant

Available to guests staying in Platinum, deluxe junior suites and villas - charges apply to those staying in junior suites. Gentlemen please note long trousers, collared shirts and shoes are required to dine here.

Rooms ► View all

junior suite with balcony or terrace

These junior suites feature a warm and elegant decor. There’s room for up to 4 with a king-size bed. Outside you’ll find a balcony or terrace which is perfect for that extra bit of space. You’ll also have a TV, minibar, coffee-making facilities and ceiling fan. Plus air-conditioning is available from May to October.

TripAdvisor Traveller Reviews Show more reviews »

We Didn't Want to Come Home!

My husband, our two daughters (ages 8 and 11), and I traveled to the Grand Riviera Princess in March, 2015 because it was highly recommended by a friend. We ended up getting a great deal on the Platinum Package, and were so glad we did!! First off, I wanted to mention that it is a little different getting to this resort than most of the other resorts in this area. It is not right off of the highway. You end up driving down a bit of a rundown street off of the highway in order to arrive at the resort gates. But, once you arrive at the gates, it is paradise! Once our private van arrived at the lobby, we were immediately greeted by a concierge that took all of our luggage and showed us to the check-in desk. I was so enthralled in the beautiful lobby and decor that I barely paid attention to the check-in representatives explanation of the resort map. My husband did report that he was very detailed, however. Check-in was a breeze, and we were immediately shuttled to our room. The Room: The room was just what we asked for. I had contacted the resort via email a few weeks prior to our arrival and requested a room on the third floor. We had a beautiful view of the beach from our balcony! I couldn't have asked for a more beautiful view! We were in a room with two queen beds, as we traveled with out two daughters. We did notice that they had forgotten to clean out our fridge and re-stock it, as there was open beverages and no water bottles. I called the concierge that we had access to as part of the platinum package, and they had someone in our room stocking the fridge within about 10 minutes. We had no other issues with our room, other than the code that we set for the safe stopped working on about day three. Again, I called our concierge and she had someone up in our room fixing the safe within about 10 minutes. Platinum Lobby: Another great thing about the platinum package is the platinum lobby, which is only available for platinum guests. The platinum lobby was right next door to our building which we loved! We were able to go down to the lobby 24/7 and grab snacks, coffee, hot chocolate, etc. There is also a bar inside the platinum lobby, which was so convenient if we wanted to grab a few drinks to take up to our room. The platinum concierge was also in the located here. We stopped here on the first afternoon we arrived and made our dinner reservations with her. She was very knowledgeable and helpful! We were able to book everyone of the restaurants we wanted to try. The only night that we weren't able to book a restaurant was the first night, which is understandable as we didn't make it down to the concierge until about 4pm. Food: The buffet is the only reason that I was not able to give this wonderful resort a perfect review. Not to say that the buffet didn't have a good selection or was bad, I've just had better at other resorts. I ended up sticking with basic food items when we went to the buffets, as I didn't find anything that I really loved. We did discover that as a part of the platinum package we had an option of a la carte breakfast at one of the restaurants. We ended up taking advantage of that, as the a la carte breakfast was great! The a la carte restaurants that we tried were all great! The steakhouse ended up being the mostly enjoyable! My husband absolutely loved the steak, and it was cooked to perfection. We did, however, run in to one issue at the steakhouse. We were able to get a table outside, which was perfect! Unfortunately, in the middle of our meal we experienced a sudden HEAVY downpour of rain. All of the guests sitting outside, including us, grabbed their plates and ran inside. The employees were gracious and let us take over any open tables on the inside, but this caused a great bit of confusion with the waiters. They were very confused as to who was who, and we didn't quite get the same service after we moved tables. I understand that they are not trained to experience a complete musical table situation, and still enjoyed the great dinner! All of the employee's were courteous, and I blame this on the situation not the employee's. We also had access to 24 hour room service as part of our platinum package. Room service was basic, but good if we didn't feel like making our way to the buffet after a morning at the beach, or needed a quick bite before an early morning excursion. Grounds: I was so impressed with the amount of upkeep that the employee's were able to maintain so beautifully. They were always out trimmed the trees and bushes to perfection, and always with a smile and a "hola" when we passed them. Every ashtray that we passed had the resort logo perfectly stamped in to the sand at all times. There were never any abandoned drink cups laying around. I have nothing negative to say about the upkeep of this resort. It was PERFECT! Pools: There were so many pools at this resort that we were always able to find a quiet one to lounge around or play in. There is the big party pool that is pretty loud. This is where all of the activities are held. The other pools in the resort were very quiet and relaxing. We ended up at a pool that was right near the swim-out rooms, and had this pool to ourselves most of the time. Beach: The beach was great. There was a bit of seaweed, but we weren't at all put off by it. There were always employee's out trying as hard as they could to keep the beach perfect. We played in the water quite a bit and had a great time! There is a private lounge area on the beach for platinum guests, which included a really nice lady who kept the drinks coming if we wanted. This area was reserved for adults only, so I would lounge here sometimes while my husband was playing with the kids in the ocean. All-in-all, we truly enjoyed our vacation at this resort! We wouldn't come back without upgrading to the platinum package after experiencing all of the perks. We loved the service, the surroundings, and the whole package. We will definitely add this resort to our list of places to return!More

Amena D, 33388

From the urge to leave back home to an overall memorable relaxing vacation !

There is a movie called 'The Good, The Bad & The Ugly' which probably best describes our trip. Please be patient, as my comments seem to be long, but cover resort amenities from different angles ... It all started at the Cancun airport, where out of nowhere and in our 7th return to Playa Del Carmen, we were 'randomly selected' for a luggage check out. It lasted 23 minutes, enough to miss our Lomas Travel bus to the hotel, with an additional bus picking to drop off at several locations, so an hour trip became an 100 minutes drop off circuit ... At 1:00 PM in the lobby, although our travel agent requested ahead early check in and a manager approved it - we were told that no room is available until 3:00 PM, the time checking in officially started ...! Once in the Platinum (Top of the Line, Top Floor Room) room 5229 the real shocks revealed right away: no power or running water for the first 2 hours - calling concierge didn't change anything - this is the only room available now, so we'll send out crews to fix everything ... The worst parts were where we couldn't flush toilets, take a shower with no A/C - so Miguel Rosales, whom I met with pronto downstairs - promised a new room by 7:00 PM. The new room - 5217 had everything working, but it a e only ready by 8:10 PM, so by the time we switched rooms and showered the half a day was gone, we had dinner and went to bed, exhausted by all the unexpected commotions. Anyone reading my comments, who is paying for all the wasted afternoon time, instead a proper room at 3:00 PM, that happened only 6 hours later ... (paid resort) time is money, even in Paradise, anyone disagrees? Once that they moved us in a functional room, all utilities functioned and discovered the 2 buffets - almost 1 km away from our building - we realized things weren't that bad - except for at least 2 km round trip walks when the train was too full to hop on, broke down (6-7 times), didn't work at all (the morning we had to be at 7:30 in the main lobby for Xel-Ha, and we waited 25 minutes like idiots as they kept telling us it's coming it's on it's way so we ended up walking the kilometer to the lobby and arrived at 7:25 AM). Not no point fingers, but one evening the train driver, with the train slowing down, hugging and puffing, warned all passengers that unless you were unable to walk (in crutches, old, disabled, pregnant), you were invited to continue your trip on foot, I found the remark rude and discriminatory, as I didn't fall under none of these categories, but was simply too tired after an X-Caret all day trip, train drivers should never ever make such remarks as they have not been in the passengers shoes all day long ...! Please, don't get me wrong, we don't mind walks, but 6 km a day just for breakfast/dinner/lunch between Platinum-Main Lobby Buffets & A La Carte 8 Restaurants plus walks to the beach or around the resort plus endless walks, as regular visitors know it, at X-Caret, Xel-Ha or X-Plor, which we visited and enjoyed each tremendously, end up getting you tired. In other words, a huge complex - Sunset, Princess & Platinum with a total of 2,000 rooms is a truly very large property, layout, buildings and restaurants are extremely modern and architecturally interesting built, with a huge, 2,500 seats, fully air conditioned (you read that right) theater entertainment showroom, with about 10 evening a le carte restaurants including 2 really big buffets open 7:00 AM - 11:00 PM plus a couple of snack bars, 12 pools, tennis and basketball courts, excellent beach and great ocean water swimming available is truly a place you need your own golf cart to walk around. Customer service - I will probably contradict myself a few times, but here's how it really is, you'll be the judge: 1. Day 2 - we are finally settling in and decide to order room service - who by the way had excellent food overall - they quote 35-40 minutes to get it to the room, my wife calls back in an hour to find out that yes, the order was placed but lost (we still don't know how a phone order can be lost, but it happened to us) ... the order finally arrived - 95 minutes after the initial call. 2. The toilet clogged several times and sometimes had to be cleared twice a day - toilet bowls so small that if 2 people were using it back to back just for number 1 - something would cause it to simply clog and water didn't drain completely ... the nuisance becomes if someone in the room is resting the knocks on the door plus the toilet repair will wake up everyone inside ... 3. Everywhere you go (and there are plenty of stops to go to daily to in such a huge hotel complex - you had to tip - understandable, I personally think that $22-25/day just in tipping is a bit too much, but that's what we averaged (again, not complaining, not a cheapo guy, it just seemed that tipping never ended ...) 4. The Good and the Challenging - All Restaurants a la carte have a reservation - do to get it outta way on day 2 - when we knew we'll stay - we got 9 evening dinner reservations - mostly between 6:00 PM-6:30 PM. Reality check: The longer we stayed at the pools and lunch was served around 2:00-2:30 PM plus the walk / train back to the room around 3:15-3:30 PM, the lesser chances to be ready by 5:30 PM downstairs to the train back to the main lobby for dinner. In super humid and hot conditions, your body cannot process food and rest and repeat this for 10 days - it's humanly nearly impossible. Mostly of the times trying to reschedule with the concierge was not an option with the answer always being 'all the 10 restaurants are fully booked'. For a premium reservation, there has to be a better answer to this ... Miguel Rosales (GM Princess) & Oscar Gallegos (GM Sunset) had a magic effect on employees initially saying no ...(no available reservation, for instance). 5. The Really Good - we found out accidentally when we left for Xel-Ha that a packed breakfast could be preordered 24 hours in advance and picked up in the lobby before departure - as that morning we went to Tulum and would have not had anything to eat until 1:30 PM when we returned to Xel-Ha, we would have starved for sure ... and mostly of the folks on the bus had no idea about the preordered breakfast - because nobody thinks to communicate it, our Lomas agent, Alfredo - fantastic guy - went upstairs, checked and came back with the solution ... 6. Speaking about Alfredo - the Lomas agent we had until last Tuesday, after which William arrived - his demeanor, especially trying to appease my obvious anger during the first 24 hours - he even called Ocean Coral to try and get us a room over there - on our behalf 3 times - the trip and airfare reservations - big big Kudos to him! William was a bit quiet and reserved yet efficient and confirmed the return flight and return bus to airport timely even coming upstairs to check bus arrival ! 7. The A la Carte Restaurants - except the Asian second evening reservation, all very good, minus last 2 evening dinner at the French & Mexican locations - unusually long waiting times for the main course to be served - to the point that when the nice beef tenderloin came for my wife and I - we were almost asleep, literally (around 10:35 PM, ordered at 9:45 PM). 8. The Buffets - both a great very good variety and freshness of food with a plus for the Sunset buffet - next door to Princess - very quiet, peaceful and inviting, not super busy as the first. 9. The Pools - first week we alternated the main bar pool with plenty of activities - nice but music a bit way too loud in the afternoon - bar super upper duper busy after noon time - with the same groups with kegs in hands - let's call them the boozers - drinking AND (yes, And) chain smoking, despite multiple do not smoking signs except in designated areas ... mostly bothering at night time in show room or outside on the terrace trying to listen to music and relax in hookah / cigars / cigarettes / e-cigarettes fumes, not enjoyable at all ... don't think anyone ever smoking at Ocean Coral in previous years ... 10. The last 2 days Premium Quiet Excellent Relaxing Pool - overlooked by many, a very easy descent downstairs - stay in the sun & pool, with the same snacks and drinks as everywhere - and go upstairs quickly when the sun was too burning hot ... a real treat, fun & relaxing! 11. The rooms - decently equipped but very outdated including old furniture - ocean coral way better an regular stays from this perspective - with a partial view to ocean (we were told) - in reality with a view to tall bushes protecting / separating from the pool areas ... The so-called jacuzzi on the balcony we tried but gave up on using - too complicated to fill it with water and too hot outside, even in the shaded balcony. 12. Room cleaning - impeccable - so much so I left $5 three times at 3-4 days intervals. 13. The disappointing - Tulum - half a day from the Xel-Ha trip, almost complete waste of time compared to Chichen Itza, a true artifacts area worth visiting a few years back. 14. The extremely pleasant surprise (despite the short time spent in) - 1:15-6:00 PM - Xel-Ha - All Inclusive food & drinks waterpark - we did snorkeling, scuba diving and ocean shore swimming - and wished for more time for bikes zip lining or lazy river - hopefully next time! 15. The Hidden Gems - each worth visiting at least once: The Ice Cream Parlor, The Sports Bar & The Modern Workout Place! Thank for everything positive that Grand Riviera Sunset staff did to accommodate and always keep us safe, we could not enjoy these times without their tireless work, smile on their faces and determination to please each and every customer on property! Muchissimo Gracias!More

Mihai B,

Amazing holiday

We had 2 weeks at this site and found staff friendly and helpful, yes if you tip them occasionally they become your best friend lol. We loved the a la carte restaurants as managed to book 4 different ones. There are some many sunbeds by the quiet areas you don't need to rush, if you want the entertainment area then you need to be up for 6am i'm afraid. We will definitely be back to this hotel one dayMore

Heathfield6,

Couldn't ask for anything better

Sorry for the late review but I've only just realised I forgot! Me & my boyfriend stayed here for 11 nights in July. This was also our first holiday to Mexico. I'll start off with the arrival - for anybody that's not aware - Cancun airport is horrific - there is no air con, they work on a green/red light system, in which case your suitcases are emptied & searched. Luckily we both got a green light. Ignore the people in suits that try to hassle you - say no, walk away & you'll be fine. Moving on, we arrived at the hotel around 8pm where we were greeted outside & left our suitcases. We were then shown where to check in, this was simple a process - it was made even easier as we were the only people to get off the coach. While checking in we were brought cocktails & were then shown where our room was on the map they give out. Yes the resort is huge & it did take us around 15/20 minutes to find the room, but honestly the grounds are so well maintained, we enjoyed the walk. Our suitcases were brought to our room probably 5 minutes after we had settled in. Moving onto the room - we decided as this was our first holiday to Mexico we would pay the extra for a swim up room - this is probably to best decision we have ever made. The room itself was spacious, the bathroom was amazing - we got a shower & Jacuzzi bath. The mini fridge was topped up everyday with beer, pop & water. We left the made a tip everyday & got some lovely towel designs left for us on the bed. Food - Now this restaurant has lots of different restaurants including two buffets and I can't remember exactly but around 6/7 restaurants which you have to book in advance. The buffets - not amazing but there was always something. We only ate at the Italian - amazing and the Mexican - amazing. The restaurant were so pleasant & made sure you had everything you need. The staff around the pool bar weren't so friendly but we didn't mind as a waiter walked around the pools taking your order - which was an added bonus. We would 100% stay here again!More

SophiieShuff, 186378

Great holiday

We arrived at the grand riviera princess on the 19th July for two weeks. The rooms were up graded and were beautiful had room s 8231 and 8232 next to the reception area. We had jacuzzis in both rooms. The rooms are spacious and there is everything you need in there, I had read a few reviews before going and you always get a couple of people that moan because they like to. We loved the hotel, pools, grounds everything here looks picture perfect. There are lots of restaurants to book and choose from. We loved the ice cream parlour. The sports bar is very good for a snack and around the pool there's bbq every day for burgers hotdogs, they even have boxes of crisps for you to help yourself to. The swim up bars are lovely and the drinks are good. There are a lot of staff that take your orders from your sun beds and bring you your drinks too you. The beach is lovely a bit of seaweed but nice the sea was so warm even the pools felt warm, it's such a hot place. We had a little rain there although on the forecast it said thunder storms every day. I don't think we had any days under 30... Just enjoy entertainment needs improving although the kids enjoyed the shows such as frozen, Aladdin and grease More

renai2,

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Grand Riviera Princess
Rated: 4.0 /5 based on 6448 customer reviews
from £ 820.91