With 8 pools, 8 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.
Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.
The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.
TripAdvisor Traveller Rating
Based On 4728 reviews
- Official Rating
Holidays with added luxury
- Highly rated by you
- 20kg luggage allowance
- Kid-friendly Premier Families collection
- Long-haul Premier Luxury collection
- Stylish 4 and 5-star hotels
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
All Inclusive - Here's what you get
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
Sports and Activities
All are included except where indicated.
Rooms ► View all
premium double room
Premium double room is a Platinum Suite and sleeps up to 4 with a king-size or 2 double beds. Rooms also have a CD and DVD player, premium in-room bar, pillow menu, bathrobes, slippers and turndown service. You'll also get Platinum benefits including private check-in, 1 special dinner, exclusive use of a pool and beach area with butler service, discounts at nearby golf course, discounts on spa treatments, discounts on watersports and access to an exclusive Platinum lounge.
junior deluxe room
Junior deluxe room sleeps up to 3 adults and 1 child or 2 adults and 2 children. The beds for children are suitable for kids aged 2-12 years. These rooms also have a ceiling fan, 26 plasma TV, minibar restocked daily with beer, soft drinks and water, coffee-maker, safety deposit box and an iron and board on request.
TripAdvisor Traveller Reviews Show more reviews »
The facilities were extremely nice, but I wasn't 100% thrilled with the food options. Granted I have been spoiled by a gourmet inclusive resort. The food was good, but nothing too extraordinary. Beach was beautiful. Pool was really nice. Loved the shows they offered on site and shopping one night was neat.More
bhill1234, Tupelo, Mississippi
Grand Riviera/Sunset/Yucatan Princess
Having read many reviews here on tripadvisor before my stay at this resort I had a few concerns. Now that I have returned home I wanted to write my own review to help others choose their resort. This is a large resort complex consisting of 3 hotels, although they all share the same grounds, pools, restaurants etc. We actually booked the the Riviera Princess but were accommodated in the Sunset Princess. It makes no difference. Some reviewers say that the resort is too big and getting about is a problem, this is simply untrue in my opinion, yes it is big, big enough to always find a quiet place or somewhere where there is something going on that suits your mood. The resort grounds are of a very high standard. The gardens are very well maintained and there are many statues and water features that add interest. The hotel buildings are always clean and well looked after and feature a lot of marble tiling. As has been said in other reviews, take care as these are slippy. Within the resort grounds are a number of cats (and kittens during our stay), Coaties, Lizards and we also saw Monkeys on a couple of occasions which came as a surprise. The Hotel fumigated every day against mosquitoes and we also used repellent but still got bitten a lot. Discrete security patrols are active 24x7 in all parts of the resort. The pools are mostly quite big but there are a couple of smaller ones that would be suitable to toddlers. The pools were nice but not the cleanest due to bits falling in the water from surrounding trees etc. The pools were cleaned daily though. During our stay the hotel chose to remove a footbridge that spanned one pool near our room. This lead to a lot of fragments of wood and rust falling into the pool and I felt that this work should have been done out of season when the pool could have been closed, not in July when it was busy. The buffet breakfast/lunch/dinner options were generally very good. There are a core of regular options plus some from the day's 'theme'. Theme days include American, Mexican, Italian etc. Meat is mostly served on the bone. Fish is usually unnamed. A la carte restaurants offer a welcome change from the buffet choices and the quality of food and service is much better in these. We stayed in a Deluxe suite (a free upgrade from a Junior Suite) which was a good size, It had a minibar that was refilled daily with Pepsi, 7up, Fanta, Water and Beer. There was a coffee maker in the room but no Tea making facilities. The room was cleaned daily to a high standard, the bed was always dressed with towel animals and flowers. The jacuzzi in the room did not work but we did not report this as we generally only use a shower. The AC leaked water on the last day of our stay but someone turned up in 15 minutes and fixed it in under half an hour. The bedding looked a little bit warn as did some of the fixtures in the room but overall it was fine. Tipping is required to ensure good service when getting drinks. When waiting at the bar around the main pool you will wait a long time unless you are holding a banknote. If you let your kids to the bar to get a Coke they are likely to be ignored for a long while. If you are sitting by the pool you may well be asked if you want a drink, if you don't tip you won't be asked again. So allow $1 or 20mxn per round of drinks for this service or when trying to get served at the main pool bar. The bar on the beach has a self service machine for Coke/7up etc and it would be better if the other bars also had this too. A lot of reviewers have commented about a lack of loungers and when you first arrive you wonder why anyone would say that as there are many loungers that are not in use. You soon realize the reason for the problem though. What happens is that people leave a towel on a lounger for days, often never turning up to use it. Many times we saw loungers stay reserved the whole day without being used. The beach area is divided into 3 roughly equal sections 'chill out', 'premium' and the bit for everyone else. The 'chill out' and 'premium' sections are left almost totally unused and the 'everyone else' bit is quite crowded. There is a small area for polo and football. Other activities take place in this area such as the 'foam party'. The music on the beach is generally a little too loud and you would not want to take young children there due to the sexual nature of the lyrics of some of the Rap music. The beach gets the same amount of seaweed washed up as any other beach in Mexico that I have seen but the staff don't clear it away as well as I have seen elsewhere. You can walk out into the sea a long was as the water is shallow and there are a few fish to see but nothing worth packing your snorkel for. Usually on an all inclusive beach holiday there are many activities offered such a kayaks and sailboards etc but there is nothing like that here. In summary I would say that this is a very good resort and was good value for money but could be so much better.More
bc486, Dover, United Kingdom
Love it or hate it or maybe a bit of both !
Just back from a weeks stay here ( 11/7 to 18/7)following a week in Orlando.Have given the hotel a 4 rating based on our experience at the Laguna Villa suites , had we stayed elsewhere on the complex it would have been a 3 . The hotel seems confused and needs to put more concentration into the adults only facilities. We checked in at the Platinum reception at the Riviera lobby with a cold glass of sparkling wine and a cold towel .Everything explained including the costs of losing items like key, pool cards and wristbands .If you stay in the villas you don't need pool cards though and it took us a day to get this confirmed .We were given directions to the rooms and the luggage arrived about an hour later . The hotel as a policy of 'making things easy' but try to make even the little things as complicated as possible. I have tried to base this review on our expectations after reading previous reviews but it is obvious this hotel has its fans and some hate it ! So Rooms - We stayed in 3 laguna villa suites 9014,9016 and 9018 .I had managed to get an email address prior to our visit and had asked for rooms together as one room was for a single boy of 18 and wanted him to be close .The rooms were ground floor and in adjoining blocks so we were happy with that.The rooms are a little tired but are huge.Big king sized bed , jacuzzi bath for 2 just behind it ,2 separate wash basins , toilet and the superb large outside rain shower.large balcony with a table and 2 chairs .Think they are missing a trick here and given there are only 24 villas they could add a couple of sun lounger's to the balconies.You get the standard mini bar and also 3 half bottles of run,tequila and vodka.Strange though that there was an ice bucket but you had to ring reception to get any ice none was ever delivered nor were there any machines .Room service was included as was the wifi which was also available at the villas adults only pool.The wifi was slow at times but for our needs was acceptable.The cost of these rooms worked out at about Â£300 pw for 2 people more than the standard rooms and given the free wifi and isolated oasis of the laguna pool was well worth it .You got a free safe , iron and ironing board, fruit bowl and a beach bag . Pools/Beach - We visited the private laguna villas pool every day .Its adults only has a bar and waiter service ,the concierge is there and you could almost always get a big covered day bed with loungers unless you arrived late in the day.They had fruit available in the mornings and sandwiches and snacks in the afternoon .They played music and generally it was a very relaxing place . We never visited the other pools as walking past put us off .Very noisy and when you see guests smoking in the pools flicking ash everywhere its just not the place for us nowadays .We are past kids but some need supervising ,all over the hotel it just got too much at times . We went to the beach one day in the private platinum area which was ok with bar service.The grill down there you guessed it did burgers,hot dogs, nachos and chips and wings sometimes .There were gaps in the sea you could walk through the seaweed and get out deeper where it is clearer but its the one aspect I do really feels sorry for the the hotel for .Its clearly an issue up the coast as we went into Playa Del Carmen one day and it was horrendous.We also went a walk down to the beach on our last day and it seemed to have got worse and smelt .Not sure what can be done so we just stayed clear .We had a look but didn't do the chill out place as we were so happy at the laguna pool .We didn't eat there, if anyone wants to see the dinner menu message me . Restaurants - Doubt there will ever be agreement on these but this is our view ! We attempted to email before to reserve our a la cartes.Was told no problem but to email 7 days before arrival .We did this from Orlando but when we arrived were told only 2 had been made and not our choice .We went down to the steakhouse the first night and the excellent manager gave us a table for 5 about 9 oclock .I went down to the concierge the day after to check our reservations but was told the email had arrived too late which was impossible .So we had to do again and got some times we didn't like and some we did .2 of our party were eating in the Italian one night and we rang to ask if the table could be extended for 5 as we had heard the teppanyaki wasn't great.Told no fully booked yet the party of 2 said the restaurant was half empty .Sounded like just couldn't be bothered. Buffets - There are 2 main ones one on each side of the resort and 2 snack buffets on either side down before the beach.They serve all sorts of salads and stews, some Mexican fare,burgers hot dogs and pizzas and have a cooking station that usually cooks 2 different items to order each day.We are sure nobody will go hungry but we didn't like much of the food other than the soups and the deserts so we never ate there in the evenings. Grill /Steakhouse - Average .Good t-bone but the rest mixed.Be aware they can book you into one of the snack buffets in the evening where they serve the grill menu but if you eat early like before 8 you are likely to be eating overlooking drunk people at the swim up bar .How they cant see this I'm not sure , International - Good food , small portions but get a few courses and it was nice. Mexican - We had a mixed opinion in our party but those that ordered the Mexican mixed grill were very happy , just loads of food to serve 2 in a Mexican pot but we got one each! Italian - 3 of us ate there one night and thought it was excellent but the other 2 who ate another night thought it was average.Purely based on a service aspect rather than the food . Swiss - No complaints excellent food and service Teppanyaki - A joke of a place.Was booked in at 8.45 and told on arrival we were the first of our show table of 12 .Everyone had arrived by 9 but we got to sit down at 9.45 ! The chef as is usual in these places was entertaining but overworked doing two tables one after the other.The food, well we are not sure whether we were supposed to get a starter we heard miso soup but none came .The main was fried rice then chicken,some kind of beef and some kind of fish .There was way too much soy sauce used but as I said entertaining .The chef left and after 10 minutes we decided to also but were stopped and told desert is on its way ! We didn't wait ! Spa - We got a 30 minute massage/manicure/pedicure included and the water circuit.Note this is one treatment you can't choose.Went down to the spa to book told had to book with the concierge.Booked with the concierge and said one only wanted the water circuit and no treatments.Times to get in for the free stuff was 9am .Got a voucher for 4.Went down booked in, the 4 went off for their treatments .I asked how I got into the pools for my free circuit.Told I needed a voucher .Said the concierge said I didn't then was shown the price list .Said I wasn't paying it was free part of the room .After some chat was told to sign in and shown to the pools .Asked for a locker told you need your room key which my wife had so no locker .Very poor service here that's what I mean when they make little things so difficult. Villa guests get 50% of treatments within 24 hours of arrival.The pool here was empty all the time we passed it. Shops - The main shop is ok quite well stocked but not cheap.You get a free Mayan calender pendant at the jewelery shop and are given a time to pick up .Ours was 9pm the next day .Went down at 8.35 and told not ready to come back at 9 ! Just didn't get that ! We priced up a couple of items but even after a big discount they were way overpriced and never bought. Overall we had a good time but would question returning unless in the villas and they do something for adults apart from just the pool .We didn't find the resort difficult in getting round, its a walk that's all and we managed to get the trolley one night from the platinum lounge. It could be so much better but they maybe like it just the way it is !More
pinkisback, Leyland UK
Beautiful Playa all inclusive
This resort is very beautiful and the grounds are so gorgeous and well maintained. Our rooms were the nicest we have had at an all inclusive resort. If you can, upgrade to pool access and you can walk out your patio to the pool and lay on your personal tanning decks in the water. The beach is nice, but has some seaweed, which the workers worked very hard to remove each morning. My daughter and I did discover scuba with Jeremy and had a great time. The only negative was the food in the buffet. It really was not good and we ended up eating a lot of salad and fruit. Make sure to make dinner reservations in the restaurants, which are quite good. I would have downgraded for the food, but the staff was so friendly and the resort was so beautiful and we had a great time.More
Terrible is being nice
To start, the hotel is dirty, trash is everywhere. The beach is NOT for kids as there is a small 4ft. cliff cut into it separating the beach and the water and then you have to deal with the seaweed to get to the murky water. Now, we checked out after one night and were supposed to receive a refund and have not. We are now being avoided and will now have to file a chargeback with our CC company in order to get our money back. Good thing I got it in writing on our receipt that we are receiving a refund.More
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