With 8 pools, 8 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.
Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.
The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.
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Based On 7220 reviews
- Official Rating
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All Inclusive - Here's what you get
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
Sports and Activities
All are included except where indicated.
Facilities► View all
8 outdoor pools
With sunbeds and parasols.
There are a number of kid's pools available. Sunbeds and towels are provided.
La Fondue Swiss à la carte restaurant
Available to guests staying in Platinum, deluxe junior suites and villas - charges apply to those staying in junior suites. Gentlemen please note long trousers, collared shirts and shoes are required to dine here.
Rooms ► View all
deluxe junior suite with balcony or terrace and whirlpool bath
These deluxe junior suites are designed with a modern and inviting feel. You’ll have a king-size bed or 2 double beds. There’s a balcony or terrace for that extra bit of space outside. And for an added touch of luxury, these suites come with a whirlpool bath.
TripAdvisor Traveller Reviews Show more reviews »
We got off to a rough start...when we arrived, rooms were not available, so we were told to relax for 2 hours in the resort. Then, we waited an hour in line to check in. It was very disorganized! When it was finally our turn, we were told that there were no swim out rooms available, even though that's what we had booked! However, we were upgraded to a laguna villa suite, and our vacation got back on track! The room was amazing and came with many special perks, like a private pool area and free room service! We pretty much spent every day at the private villa pool where we had our own cabana (that we simply reserved each day) and a concierge to book our dinners and answer all our questions! We also had an amazing waitress and bartender to take care of us there! Margarita and Pedro were awesome!! Margarita even brought a cart of food around to each cabana every day at lunch time! It was definitely luxury! The a la carte dinners were delicious and larger portions than we expected (we ate at the swiss, seafood, steakhouse, and italian restaurants)! The buffet didn't have enough variety for us and the food was never very hot, which was disappointing, but we really only ate there for breakfast since we had lunch by the villa pool and dinners at the restaurants. The grounds of the hotel are beautiful and very well kept! The resort staff was always friendly and helpful. We had an amazing time!More
We stayed here over the holidays and it was well worth it. Very friendly staff. The resort is huge. Make sure you pack decent walking shoes. There's shuttles if you're not into walking but it helps keep the buffet weight off. The buffets are well stocked and have a large variety of tastes for everyone. The specialty restaurants are worth checking out. Especially enjoyed La Hacienda and La Vaqueria. The pools are well kept and we didn't have a problem finding loungers. The beach and water was very clean and didn't have that sewage smell like other beaches. Very few rocks to worry about too. The peddlers are not aggressive on the beach compared to some places. There's bars all over the resort so getting a fresh drink is always within stumbling distance. They're not stingy with liquor in mixed drinks so pace yourself. The entertainment was really good, especially for New Years. The rooms were cleaned regularly but we did have to call for extra fresh towels a couple times. In the grand scheme of things is a very minor issue. A full activity schedule for adults and kids of any age. We left the resort a couple times to explore and felt very safe. You can tell that the locals rely on tourism and want to protect that image. Lots of police and security present without it feeling like militant. We'll definitely keep this place on our short list of places to go.More
Wish I'd stayed longer
I stayed with my partner back in July 2016 and have been meaning to write a review! We upgraded to the platinum suites which was definitely worth it, however looking back we would of stayed longer and just stayed in the regular rooms to save money! From the moment we arrived at the hotel we were amazed, it has the wow factor even driving up to it. As we were platinum our check in was slightly different, we even got any drink we wanted while sitting checking in. Room: Our room had two Jacuzzis, one in the bathroom and one on the balcony. There was also a free mini bar with fizzy drinks, beer, tequila, vodka and rum. Was very clean and well kept, could not have any complaints about the room. Food: The hotel has two buffets and about nine restaurants I think? There are so many we didn't even eat at all of them. Each restaurant you order three courses, the only restaurant we were slightly disappointed with was strangely the Mexican! As part of the platinum package we were also able to eat at a steak restaurant but there is one similar available for everyone. There is also a bbq on the beach and by the main pool. The selection of food is incredible and I don't think I'll ever find a hotel with more selection! Staff: All the staff were so friendly, from the waitresses on the beach to the reception staff we were always greeted with a smile. Pools and beaches: There is such a selection of pools, there is a main pool in the middle of the resort but this can get quite rowdy with drunken adults so we would go to the quieter pools or the beach were there were waitresses to bring drinks to you. I would definitely recommend this hotel, could not say anything bad about it and hope to return some day soon!More
Fantastic Holiday!! Not Disappointed
Me and my boyfriend checked in at this hotel on Sunday 4th December 2016 and stayed at this resort for 14 nights. On arrival we was greeted with Champagne and our luggage was taken care of. We upgraded our room to the Junior Suite and we was not disappointed. The room was spacious with a very comfortable king size bed and the bathroom with the whirl pool bath was beautiful and very clean. The hotel also supplied shampoo and conditioner and body wash which we didn't use as we bought our own. The towels were changed everyday as well as the bedding. The hair dryer was okay but as I have long hair it did take awhile to get it dry. The shower was lovely and got hot quickly and the whirl pool bath was even better! Our fridge in our room was replenished everyday with drinks (Water, Coke, Fanta and beer) and there is a coffee machine. The wardrobe was very big and the safe also came in handy for our belongings. There was a fan in the room which kept it nice and cool and aircon at no extra charge. The hotel is huge but there are buggies going around the hotel all the time for you to hope on and off. It took us around 10 mins to walk to and from the beach from our room. The breakfast was very good. There are a lot of options to choose from including an omelette they cook in-front of you and toasties etc etc. Lunch and dinner was the same standard and over all we was happy with the food at the hotel. We also booked the Al a carte restaurants and they was so lovely. you have to book these a day in advance and there is no extra charge for eating at these restaurants. I would advise booking 2 days before or you tend to get left with the really late times like 22:00pm that no one wants. The entertainment of an evening suited us as there was live performances each night from musicians coming into the hotel and they really was excellent! If you are a beach person and enjoy relaxing and spending the day at the beach we stayed at the Chill Out beach. When we stayed at this hotel there was an offer on which was if you ate at the Chill Out Restaurant (Which you do have to pay for) you can then make use of the Chill Out Beach (Which is nicer than the normal beach) for the rest of your stay with no charge. Because normally if you want to go to this beach you have to pay each day you want to go which could work out expensive. So we paid for a meal at the chill our restaurant which was gorgeous! and then we could go to the chill out beach whenever we wanted for the rest of our stay. And whilst your on the beach there are waiters who come round and serve you drinks and you do not pay for the drinks either. The view is fantastic and if your up for going on the Jet Skis they are there too! As we was staying at this resort for 14 nights we did want to get out of the hotel so we had 4 Excursions booked. Please if you are going mexico and you love seeing and doing things you have to go on these excursions I am going to tell you about and please look at the pictures. This was my first time in mexico and as well as the hotel these excursion just made it for me! also if you fancy getting out the hotel just get a taxi to 5th Avenue in Playa Del Carmen as it is full of shops and restaurants. 1st Excursion - Xplor. Xplor was absolutely amazing!! you do not go around with a group or a guide you simple get dropped off and go and do your own thing, you go zip wiring through the Mexican jungle. We then got in 4x4 and drive through the jungle and caves and it is so much fun!! we then got lunch which was free and this is a buffett and there was so so much to choose from! We then went swimming through all the natural caves and what an experience! if you pay $40 you can have your pictures done. how this works is the helmet you wear sets the cameras off which are located all around the park and you can have as many pictures as you want and then you simple download them. These are taken on professional cameras and are well worth the money. 2 Excursion - Xcaret This was my favorite excursion of them all. as we arrive we put our stuff in our locker and went and swam through the caves. we then paid Â£130 to swim with the dolphins for 45 mins and that was such a fantastic experience as I have never done that before. We then walked around the park and saw all the different animals including - Spider Monkeys, Flamingos, Turtles, Sting Rays, Sharks and many more animals. we then got some lunch which again was free and it was a buffet and the food was wonderful. As the evening went on we stayed to see the show which I think was around 2 hours long, Well worth staying to watch, They played Hockey with a Fire Ball!! 3rd Excursion - Bar Crawl. On the bar crawl you go to 4 different bars/clubs. (All drink is free apart from cocktails and really expensive spirts) The first bar is called Abolengo. They do not stop coming round with Tequila shots!!! and unfortunately I cannot remember what the other two bars are called. What I can remember is the other two bars were just as good and they just keep coming with the drink!!! The last one was CoCo Bongo!!! the show was fantastic the music was so loud and the atmosphere was just mental. there was 76 of us on the bar crawl so it was brilliant!!! Last but not least - Underwater World Here was swam with Turtles and other tropical fish, The beach we did this at was out of this world I couldn't believe it! We then went and swam in two different Cenotes and they was fantastic. defiantly worth doing! (Please look at all the pictures I've put up to see for yourself) my overall experience of Mexico was out of this world and is the best holiday I have been on yet! I think if you are looking for a luxury and beautiful holiday with lots to do in a great location then this hotel and Mexico itself is for you. The 10 hour flight was defiantly worth it and I will be coming back to Mexico very soon!!!More
Lydia C, 635914
Everything you need to know - a good holiday.
Journey with First Choice/Thomson: I travelled from London Gatwick to Cancun with First Choice with my parents. For anyone who has never travelled from the UK to Cancun before, the outward flight is around 9 and 1/2 hours. The flight was extremely long but there was a good selection of films, tv shows and music to choose from. Also, if you are travelling with Thomson/First Choice, I would highly recommend getting the extra leg room option - this made the flight slightly more bearable. Pools: Now onto the actual hotel, the hotel was incredibly clean and there were always staff cleaning at all hours. There was a great selection of pools, all spacious and clean, however I only made use of about 2 of them as we tended to stay in the same spot for the majority of our stay. There was also bar staff who would take drinks orders however they usually were after a tip so to avoid this there are plenty of bars around to go and get one yourself. However, beware that sometimes at the bar, some rude and obnoxious guests would often push in the queue therefore some bar staff would see to them first. Food: Food wise, the food was just ok. We stayed for two weeks so we were able to book a few of the a la cartes on offer. On our first day, we booked the Italian, Asian and the Steakhouse. My mum had her birthday during our stay so she chose the Italian which we were slightly disappointed with. Most of the menu consisted of what I would class as either love it or hate it dishes. For example, lots of seafood such as octopus which of course isn't to everyones taste. The next night, we ate at the steakhouse. The steakhouse was ok. The starters and deserts were nothing special. Although, the main courses were an improvement. The steaks on offer were chicken or beef which were cooked well, however, you were only allowed one side which was pretty small. Due to being a little disappointed with the first two a la cartes, we decided to ditch the Asian and just stuck to the buffet for the rest of our stay. The buffet was nice although got a little repetitive. The service was amazing, which is one thing that can not be faulted at this hotel. If you want somewhere where you will be able to relax and be waited on hand and foot then this is a great place for you. Wildlife and grounds: Moreover, the grounds are stunning, there are palm trees everywhere which gives it a very tropical feel. On the main path towards the reception area, you will be able to find many of the hotel's cats alongside coaties and iguanas -I even saw a couple of monkeys! Personally, the wildlife was one of my favourite parts of the holiday! Entertainment: The entertainment was pretty good here. The entertainment team led activities such as table tennis, aqua-aerobics, water polo and beach volleyball. They seemed friendly and lively, however, unlike previous hotels they didn't seem to try and include people as much. Obviously, for some people this isn't a problem but as I am a teenager who travelled with my parents it is harder for me to get involved on my own accord so having someone encourage me is appreciated. Also, at around 3pm everyday, there would be some sort of game or competition that took place in the main pool. These games were almost always catered toward adults who wanted to drink which wasn't particularly appropriate for all ages and participants were usually pretty rowdy. Although, I would highly recommend having a game of tennis which my dad and I did. The best time for this is either early in the morning or later in the evening as otherwise it is very humid and hot. In the evening, the shows were good. They usually do a different show each day for a week then repeat them the next week. The Michael Jackson and Greece shows were my personal favourites. If the shows aren't your cup of tea, there is a Mexican market on Wednesday nights which is nice. Also, if you sit in the bar outside the buffet restaurant, you can witness fire shows, (which was very impressive) and live bands which include a traditional Mexican band who's vocal and instrumental abilities are extremely impressive; this really makes you feel like you are on holiday. The beach: The beach was so beautiful with white sand and clear sea. There was a bar and seating area on the beach as well as a volleyball court. Personally, I prefer being by the pool rather than the beach, however, this beach was so pretty and provided some great photo opportunities to update the old Instagram. There was plenty of sun loungers so need to rush. Local area: The security was great at this hotel and we were made to feel really safe. However, there wasn't much outside of the hotel unless you hopped in a taxi to take you to Playa Del Carmen. I felt safe here and there were lots of shops, (both independent and branded), and restaurants/cafes to chose from. It was very commercialised there though so if you want a real taste of Mexican culture, I would suggest embarking on one of the excursions that your travel company offers. It was a bit disappointing not be able to wander out of the hotel at our own accord but rather safe than sorry. Excursions: On our first full day, we attended a meeting in the hotel lobby along with all of the other First Choice customers. We picked the trips to Chichen Itza and the Dolphin swim. Both trips were amazing but my favourite was swimming with dolphins. My parents and I were put in a group with a young couple so there only being five of us to s group meant maximum time up close with the animals. We got to touch them and they performed tricks and it was an amazing day. I also enjoyed the trip to Chichen Itza, however, it was a very long day so make sure to take lots of water! I think I have covered the main points. Honestly, I think that this hotel is very very well presented and the staff were amazing - always so friendly and nothing is too much trouble. The pools and beach were both impressive. However, if you are a foodie then maybe else where would suit you better. Also, if you have young children maybe this isn't for you. But I would recommend this hotel.More
Melissa B, 190730
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