With 8 pools, 9 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.
Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.
The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.
TripAdvisor Traveller Rating
Based On 3939 reviews
- Official Rating
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All Inclusive - Here's what you get
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
Sports and Activities
All are included except where indicated.
Rooms ► View all
premium double room
Premium double room is a Platinum Suite and sleeps up to 4 with a king-size or 2 double beds. Rooms also have a CD and DVD player, premium in-room bar, pillow menu, bathrobes, slippers and turndown service. You'll also get Platinum benefits including private check-in, 1 special dinner, exclusive use of a pool and beach area with butler service, discounts at nearby golf course, discounts on spa treatments, discounts on watersports and access to an exclusive Platinum lounge.
junior deluxe room
Junior deluxe room sleeps up to 4 with ceiling fan, 26 plasma TV, minibar restocked daily with beer, soft drinks and water, coffee-maker, safety deposit box and an iron and board on request.
TripAdvisor Traveller Reviews Show more reviews »
Myself and my family went in sept for 2 weeks. I love this hotel, don't silent to the bad reviews. Rooms amazing , staff super friendly , the beach is beautiful. Food is to die for try the seafood ala carte and the steak house, the Mexican was ok. The internet is horrible it's super expensive that's the only down side . Overall amazing hotel can't wait to go backMore
This hotel is gorgeous.... The place is kept immaculate! It is massive but is a great way to keep in shape after the all inclusive. Staff were very friendly and made us feel welcome. Pool areas and beach are stunning.... White sand a beautiful sea. The beach bar is great but there tended to be a queue most the time. The buffet was great with so many choices and for dinner we tried most of the restaurants. Wouldn't recommend the steak or Mexican.... The steaks were tough and fatty while the Mexican was bland and boring.... They are so afraid to add any spice or flavour to anything!! The cooking show was great fun with lush food... Fondue was scrummy.... Oriental was superb and our favourite was the Italian.... Great food with great service. Drinks were lovely and continued to flow. We spent a day in the chill out area where u pay a little for comfy seats and WiFi... This was great for a treat... The service was amazing and drinks tasted better!! Lovely hotel.... Would very much recommend. More
Be realistic with your expectations and you'll have a great holiday! Ignore the complainers on here ..
We have recently returned from this resort along with another couple we traveled with and it's fair to say we had a fantastic time. We booked with Thomson/First Choice and flew from Manchester. Thomson/First Choice left a lot to be desired and their new flagship 'Deamliner' aircraft is a joke. We had some major issues on both our outbound and inbound flights with upgraded seats and the general in-flight experience. We were also misled and miss sold a dolphin trip excursion in resort by the First Choice/Thomson Reps Soeli and Amy. We are still incommunicado with Thomson at time of writing and are no closer to a resolution some two months after bring back in the UK. Quite frankly, Thomson/First Choice have treated us disgustingly. If you want any specific info on this feel free to send me a message, we will definitely be holidaying with another travel agent in future, anyway, on to Mexico ..... Cancun Airport, our transfer, and check in at the Hotel was a breeze. Why people complain about the check in on here is beyond me. There was no welcome drink, but this isn't a deal breaker, especially as the check in desk is opposite the lobby bar so we had a drink there straight after our 5 minute check in. If you were expecting a drink brought to you from 20 yards away you should be ashamed! Our room was easy to find, in block 7000, got there in 2 minutes. This block turned out to be nicely situated close to lobby, bars and restaurants and no more than two minutes from the main pools and beach access. We had a standard Junior Suite (they put us in a twin room initially but we got moved quickly after contacting reception) - Super Kingsize Bed, very efficient air con, twin sinks, seperate WC, large waterfall shower cubicle, sofa, table and two chairs, coffee making facilities, stocked mini fridge, flat screen TV (few English speaking channels FYI), large wardrobe with plenty of storage and safe, sliding doors (including mosquito netted sliding door) onto balcony with chairs, table, lighting and rail for drying swimwear. Well appointed, very clean room, no issues. Would recommend this block for decent, balanced access to the resort amenities. Lots of people moan about the wi fi as it should be available throughout on a five star resort, agreed, BUT to say you cant get free wi fi here is simply a lie. For one I would argue this isn't quite a true five star resort for reasons I will mention so this is unfounded. If you did your research properly you'd know that in the Riviera Lobby Area you can access two open wi fi networks and surf the net at your leisure at decent speeds, no issues. Network Riviera PLATINUM is one such network, the Riviera Network is the one you pay for. Problem solved. We even managed to pick up the Riviera Platinum network from the balcony of our room. No free wi fi? I think not. The Bars throughout the Resort (inc swim up bars) are all good. The bar on the beach has self serve beer and soft drinks, the swim up bars in the pools (of which there are several) are all well staffed and will make any cocktail you ask for including some of their own making (would recommend the Maria Special served by the lovely Maria). The ice is made from purified water so no issues there either. Many inclusive drinks are top shelf, for example, ask for Gordons Gin or Smirnoff Vodka and you shall receive. The coffee wasn't the best and was often just pumped out of a vending machine, if you're expecting Costa or Starbucks standard you'll be disappointed. The lobby bars, 5th Avenue 24 hour Bar, Theatre Bar and Bar in the Nightclub were all great; nothing ran out, service was good and quality, selection and premium options were in abundance. Overall, all bars across the resort created us no issues throughout the two weeks, tips were not expected and made no obvious difference to the level of service you got. Food and Restaurants also were excellent. The Main buffet never disappointed at breakfast or lunch. On one or two nights the evening fare wasn't great but overall you could always find something to fill even the more fussy palate. Worth noting here is that the dress code policy didn't seem to apply in the evenings at the buffet (long trousers for men, closed footwear, collared tops, etc) this was something clearly meant for the a la carte's. Speaking of the a la cartes we ate at the Grill, Italian, Tepenyaki Show Table and Chinese/Cantonese Restaurant. All were excellent: food quality, service, ambience and overall experience. The Show Table Tepenyaki (which we went to twice) and Italian were the highlights for us, the show table was brilliant for both food quality and a 'fun' experience. The Beef Fillet at the Italian was awesome. The a Ala Carte's were easily booked up at the lobby bar, decent times at any restaurant and often booked for the same day was never an issue, people moaning about booking these restaurants as availability and procedure is floored are talking rubbish. Yet more unsubstantiated moans. Go to the ala carte's with realistic expectations and you won't be disappointed. Recommended. The beach area (where we spent a lot of our time) was great. Yes, the towel game was in full swing for those early birds and some towels were left for literally hours, but you could always find a decent spot with shade from either palapa's or palm trees whatever time you landed on the beach. Just maybe not in 'the best spots'. That said, people often moved around or left the beach as the days wore on so you could move onto loungers under palapa's with tables during the day. We did, several times. There is a roped off section for platinum and Laguna villa guests that is literally the same piece of beach with a little more space with the same loungers and palapa's and the same bar and BBQ access, totally not worth it. The Beach BBQ was great, it was on everyday from late morning til late afternoon with grilled burgers, sausages and sometimes Tortillas/Burritos with fresh fillings. Fresh salad, pickles, onions, jalapeÃ±os, buns, salsa and sauces in abundance. Nacho's also. This was all good and the burgers were lovely. Made it very easy to stay on the beach all day without having to dry off and get dressed to go in for lunch, ideal. The resort also has a Spa and air conditioned Gym. Gym was well equipped for this level of resort. The Spa was visited by my partner and she said it was great - a well priced and professional treatment was had in a lovely environment. Worth taking advantage of the half price offer if using the Spa, its available in your first 24 hours on resort, sweet talk the staff though and they may well extend this offer, we did. Worth mentioning is those moaning that this resort is huge. Again, ridiculous, unless of course you are lazy or genuinely suffer from mobility issues. Otherwise everything is within minutes of each other at a slow saunter. Yes, the resort is relatively large in comparison to other high end all-inclusives in the Caribbean (inc a few we've stopped at) but it is far from an issue that will effect your holiday experience. Another moan was some pushy Royal Club time share sellers that apparently 'are allowed to roam freely through the resort' and 'coerce you into 90 minute sales pitches'. We never saw one such person in two weeks. If you end up in a 90 minute sales pitch you only have yourself to blame, say no, and head out to the beach and enjoy your holiday. Problem solved. Yet another ridiculous whine. Entertainment was overall very good. During the day your standard 'Animation Team' would rally the troops for beach volleyball, water polo in the main pool, etc (a simple no thank you though meant they were never pushy) and in the evenings you had pre show entertainment in the courtyard at 8pm (fire show seemed to be a highlight here), a show in the big air conditioned theatre at 930pm every night (Party Show impersonating Madonna, Beyonce, etc and Horror Show featuring Michael Jacksons Thriller were the highlight) and live band or singer up until about 1130/midnight in the courtyard bar. There was an evening market once a week to in the resort for souvenirs and local fare,etc. It was over priced though and a trip into Playa would no doubt reap some much better, and cheaper purchases. The resort also has a 24 hour Sports Bar (Fifth Avenue) and a NightClub open 2230-0230 every day. We sampled both and they were exactly what you need, if you need them. Fancy some food (Burgers, Hot Dogs, Nachos, Fries) outside of normal 'meal times', or a place to chill and watch some sport or play some pool, the sports bar ticks the box. If you fancy a boogie one night the Nightclub fits the bill. It plays a good mix of music, domestic and international, is often busy enough to create a good atmosphere and has a decent bar and seated areas as well as dance floor. We did two excursions whilst there - Dolphins and Coco Bongo. Both booked through Thomson. Coco Bongo is a must, fantastic night, we went twice! Would recommend the VIP/Gold Member for premium seats on balcony with unlimited bottle service premium drinks. We have done the Coco Bongo in Cancun and were worried this one (Playa Del Carmen) would not be the same, worry not, it's exactly the same just slightly smaller. A must see for me. Other more historical monument type excursions were also available, Chitchen Itza, etc, we never indulged, but others we met did and said they were great experiences. The Dolphin experience was also very good, we had an issue that was down to Thomson which is not really relevant to this review. Top Tip, you are not allowed to take your own photos and you will get royally fleeced for they're media packages afterwards. 40USD for one photo for example! A few little things took the polish off this resort and meant it dropped a star or two on occasion. On a few occasions housekeeping didn't leave us towels so we had to phone and wait for some before showering after a sweaty, sandy, lotion covered day on the beach. Mini Bar was not stocked a couple of times, a phone call resolved it relatively quickly. Coatee's run freely through the resort, which is cute until it takes a crap on the stairwell in your accommodation block and then it isn't noticed or cleaned up for hours. To be fair the resort is exceptionally clean, maintenance guys, gardeners, house keeping, porters were constantly cleaning communal areas andÂ moments of 'dirtyness' were few and far between. In fact worth mentioning here is that the pristine marble surfaces which are everywhere can become like an ice rink when wet! A girl from a couple we met took a fall down the stairs leading down from the lobby and was lucky not to break anything. Beware of this. Overall, for the money we paid, this was a great resort and a good quality all inclusive set up. We had a great holiday here. Most of the incessant moans and whinges on here are TOTALLY unfounded and on many occasions simply lies. We have traveled all over the Caribbean to a fair few high end all inclusive resorts and this one, for the money paid in relative terms, is a great place. Apply common sense and realistic expectations and you'll have an awesome time I'm sure. Please don't be put off by the ridiculous moans on here, some people are clearly expecting 'the moon on a stick'. If you've booked here you'll have a great time, worry not. We met some great people (if reading this you know who you are) and had a ball of a two weeks. Any questions, don't hesitate to inbox me on here, sorry if I've waffled on a fair bit here but where so many reviews on here are so unjustified I felt it right to jump to the defence of this good quality resort. James Carrington and Hazel Webb Room 7150More
James2424, Mansfield - Notts
Could use a few improvements but overall a wonderful resort
We ran into issues with our original reservations at another Riviera Maya resort 6 weeks before our trip. We then decided on the Grand Princess Riviera (other side of the resort is the Grand Princess Sunset). It was very reasonable. We did pay an additional $20 to upgrade from the Sunset to the Riviera side, which got us unlimited a la carte restaurants and access to the whole resort. We heard a lot of negative comments about this resort on trip advisor but decided to try it anyway- there were definitely a few things I didn't love but if you have a miserable time here, you probably would have been miserable anywhere. The resort is beautiful. Staff was constantly gardening, painting, cleaning all around the resort. The rooms were nice and very clean. The beds and pillows were a bit hard but we still slept great! There wasn't a lot of consistency on the room being restocked but we always had what we needed. We had a problem with the shower drain and the air conditioning but both times maintenance arrived within 10 minutes of us calling. The restaurants were all nicely decorated and clean. The food was ok- there was always something good but I was hoping for more seafood choices. The am snack bar has a great omelet buffet. The pool is enormous with many pool bars and cabanas. We never had any problem finding chairs there for our group of 8. The beach was incredibly clean. The sand was wonderful and the swimming was great with shallow water very far out. The beach bar could use extra servers as the line was always long. You'll also want to get up early to reserve your beach chairs because they fill up quick. You aren't allowed to bring the beach chairs right up to the ocean (there's a short rope fence) which we really ended up liking. I read complaints of constantly being harassed by vendors and time share sales people but we didn't run in to that at all. I actually thought the vendors were very respectful and courteous when you said no thank you. Overall, I would recommend this resort to others. It is a big resort with some walking but there's a trolley and with the 2 snack bars and the beach grill, we only had to go to the main resort area in the evenings for cocktails, dinner and entertainment. The only negatives I have is that check-in is a pain with long lines, especially if you arrive before 3pm because your room probably won't be ready until then. We didn't get the same personal service we've recieved other places which was a little disappointing but didn't make a huge difference. They could have used more servers throughout the resort as well. That's it! I would go there again......if there wasn't a million other places in the world to see :)More
Don't believe all the long bad reviews this place is great!
Reading reviews on this resort I was not sure what we would get when we stayed for a week mid November but this place was fantastic! We had a junior spa pool access room on the princess side, the room was huge, comfy bedding, big spa bath and it was great having pool access, I recommend getting one of these rooms on the princess side if you can it gets way more sun than the sunset side. We found the buffets to have a huge selection of foods and lots of healthy food which was a nice surprise. The resort is big but only a 10 to 15 minute walk from Lobby to beach and if you couldn't use your own legs there is a shuttle service. The pools are awesome and there are heaps of pools, you could swim all over the resort, enough space to find a quiet area to yourself or go party around the bar or have fun with the entertainment crew if you wanted. The beach was picture perfect, nice and clean and great swimming. Lots of wildlife running around and the resort gardens and the resort in general were very well maintained and well looked after. We had great service from everyone we interacted with but unfortunately had to witness on many occasions rude and loud Americans talking down to staff which is just unnecessary. I would give the resort 5 stars but $20 for 24 hours of Internet usage is crazy and wifi should be free like everywhere else these days. If you want free wifi go to either the princess or sunset side of the Platinum lobby area and you can conect for free, many people were doing this. Don't believe these long, long, long reviews about "oh I had to walk" or this was "CRAP" or the staff are rude it's all nonsense. Some people must miss out on their own holiday nitpicking and looking for anything negative and that's what's "CRAP" not the resort just certain clientele, what more do these people want??? If you like swimming on the beach or pools stay here it's fantastic you won't be disappointed.More
Andrew700, Melbourne, Australia
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