Grand Riviera Princess

With 8 pools, 9 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.

Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.

The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.

TripAdvisor rating

Based on 3831 reviews

  • Official Rating
  • 1492Rooms

Holidays with added luxury

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  • 20kg luggage allowance
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All Inclusive - Here's what you get


Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill, Swiss and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.


24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Rooms ► View all

junior deluxe room

Junior deluxe room sleeps up to 4 with ceiling fan, 26 plasma TV, minibar restocked daily with beer, soft drinks and water, coffee-maker, safety deposit box and an iron and board on request.

premium double room

Premium double room is a Platinum Suite and sleeps up to 4 with a king-size or 2 double beds. Rooms also have a CD and DVD player, premium in-room bar, pillow menu, bathrobes, slippers and turndown service. You'll also get Platinum benefits including private check-in, 1 special dinner, exclusive use of a pool and beach area with butler service, discounts at nearby golf course, discounts on spa treatments, discounts on watersports and access to an exclusive Platinum lounge.

TripAdvisor Reviews Show more reviews »

Very good with concerns

I rate this experience very good, but with a few concerns. I must say, after reading all the bad reviews, we too, were concerned. But once we got there .... We were very satisfied. Everything about this resort was very good. The staff extremely friendly, food was delicious, beach was well maintained, drinks were great, bed/pillows very compfortable. Never an issue with towels for the pool/beach. The grounds are very well maintained, as was our room. Be prepared, your stay will include a lot of walking, which we didn't mind at all, but some folks may. Now for my concerns: 1) hounding of having a free breakfast to view their timeshare, every breakfast is free!. 2) we paid for platinum, and every one else got to enjoy the same amneties even though they didn't pay as we did. We did have our own concierge, which was very nice. 3)Mexican restaurant was horrible -- stay away 4)it rains--often, the walkways are EXTREMELY slippery. 5)check in could be more efficient 6)everything you get for upgrading to "platinum" is a little overly glorified! Side note: the hotel provides no transporation to/from the airport, which is a 45 min drive. We used USA Transfers, which is very reliable, & friendly. $100us cash for a private car, round trip. Bring lots of $1 & $5 for tips!More

Ries209, Stockton, California

EXCELLENT w/Long review

Stayed OCT 11-18th. We are Royal HolidayTime share owners. First time here. Have stayed at Park Royal in Cozumel and Cancun. Love this just as much, however MUCH LARGER. Lots of walking for which we were glad since you eat and drink more than home..Who really wants to gain weight when they are on vacation....?? Be glad your walking. Royal Holiday owners get two choices for rooms Jr Suite or Jr Suite deluxe or you can pay extra $$$ for other rooms. For us NOT necessary.. Room was beautiful. Loved the stone, marble, bathroom and balcony. CHECK IN: Ok, yes it is true we had to wait in line to check in over 1 and half hours. And it was a little warm since so congested... But it is not fair to blame Grand Riviera Princess/Sunset (GRP) because a bus load of people was dropped off at same time..Alot of flights arrive after 2, so it is a busier check in time. We were there at 4:00. We could go to bar for drinks and they were passing drinks out.. Here is my tip if you have a long time to wait in line..Take turns and go walk around...If you are hungry. (at Sunset side) there is a Sports Bar down stairs just below lobby) where you can get hamburgers, hotdogs, nachos & more w/ drinks. You are not suppose to leave with food, but we snuck out a hamburger. Viviana at front desk is EXCELLENT at her job. But everyone at front desk etc were nothing but courteous, friendly and helpful. I did notice some people are just arrogant, demanding and rude. I believe if you respect the workers they WILL go out of there way for you..It is not rocket science. Just because you are on vacation does not mean you can treat people with disrespect. That was the ONLY long line we were ever in. When it was our turn, she apolgized for long wait and gave us champagne. When it is your turn they spend time with YOU. We are just so grateful we are even able to travel and take vacations..We were later glad we did NOT upgrade our room or do CHILL OUT that you have to pay extra for. ROOMS Loved our room. Traveled with another couple.. had rooms 2115 and 2105. Views of pools. I believe you can not get ocean view unless you upgraded to plantinum. The grounds are all beautiful to look at.. Sunrise in morning was beautiful. Our room was in middle.. 5 min walk to beach. no more than 10 min walk to resturants. Be glad for walking...A little exercise will help burn off an extra pina colada. DINING Buffets are good,but of course there is always some food you may not like.. Service was good workers pleasant. But many choices. We come from Wisconsin where we have excellent beef and resturants know how to cook tender meat. We noticed all beef on buffet was tough, like it was cooked to fast... Chicken &fish excellent. We always managed to find food you really liked. The ALa Carte rest. Were the best.. Better quality food, Even more attentive service. We liked eating slower and having smaller portions.. since buffets you tend to eat more than normal. My TIP here, since they take limited reservations... Make your first 3 days reservations as soon as you get there.. More choices.. Only can make 3 days reservations at a time.. Our favorite was La Fluer (French) ate there twice. Excellent meals...The Filet steak here was EXCELLENT and tender.. we were afraid to try.. But truly excellent. My husband loved the "rabbit" yes rabbit, he had it twice...Next favorite was MISO: Japanise.. Excellent meal and entertaining.. You do have to sit with others you don't know.. But was fun and they get u involved.. Fun. The steak house La Vaq... was also very good even steak...Mama Mia's Italian once again very good... Then you have to go back 2 days later to make next 3 reservations... Go early in morning will be no line to make reservations. We thought all the drinks and service for drinks was excellent.. Even though we did not tip each time we ordered a drink, service was always good. THE GROUNDS Beautiful, beautiful beautiful, and very clean.. They wash all walk ways with bleach water early morning..The are always cleaning... These people work so hard and are meticulous. Lots of cute kitties and Coaties and beautiful birds which are fun to watch.. THE BEACH Excellent excellent beach... If you stay in the water directly in front of walk way , blue chairs and food hut.. NO rocks, clean and sandy.. Some of the side areas of beach have some rocks.. We walked the beach and the Grand Riveria has the best beach. Very shallow you can walk long ways out.. Snorkeling is not very good here.. We went to Akulm (Turtle) beach where it is excellent. There is a bar and nummie grill out restaraunt right on beach, that is why we felt no need to pay extra for Chill Out. TIPPING I know you are not REQUIRED to tip.. But come on these are such hard working people making a fraction of what you and I do... What is a couple bucks a day for your maid.. We left her 2 or 3 dollars a day.. And she went out of here way for us.... Our friends did not start out leaving tips and they did not get the cute folded animals on there beds like we did. Anyone on the face of the earth who works only wants to be a little appreciated... TRAVEL We used USA Transfers for airport to and from... Excellent and private service only $105 for 4 people RT.. Fast reliable on time or early. Took about 30 minutes from Cancun airport. Going down town to Play del Carmen.. the resorts shuttle is only $4 each one way.. We took a cab once one way since we missed shuttle. Very expensive $20 for 10 minute drive. POOLS The main pool with the bar is what they call the "party pool" which we did not go in at all. Very crowded, busy, loud and active.. Lots of different activities.. and younger people.. We chose the quieter pools.. All very beautiful and clean. We took our own floating tubes with mini blow up device.. Floated all week in pools and ocean.. Lovely and relaxing. Only wish our floating tube had cup holder.. LOL TIME SHARE Although we are already Royal Holiday time share owners, they forgot to give us that bracelet. Different bracelets for different types of rooms. We were NEVER bombarded by sales people. But they are there and do start talking to you.. Personally if you are the kind of person that takes a vacation at least once a year for years to come, then owning a time share is the way to go...Yes there are maintenance fees but once it is paid for it makes vacation very affordable and cheaper than booking any where else.. Just negotiate with them. WIFI We did not pay for wifi..Lots of people complained about it not working that great. We decided we were on vacation from reality and home so we didn't care. Can't wait to go back!!!More

tmend, Neosho, Wisconsin

Good with a few items of concern.

So let's start with 1 1/2 wait to check-in in a beautiful lobby but extremely hot ! It's a open lobby elevated . Beautiful but not practical, if they just installed fans it would better. Unacceptable wait time to check in!. If you did not pay for platinum you have to pay for wifi $69.00 for the week and only works in lobby and downstairs bar area!. If you want to check out after 12pm even 1 minute they charge you like $140.00. So I suggest you don't schedule a flight leaving after 3 pm. So some good things. The grounds are beautiful! The bathrooms in your room are a good size but need more lighting. We froze in our room all week even called to have someone check it out and it got a little better. We did have to call to have tv fixed and shower head fixed and air fixed but they came to our room really quickly! The buffets are ok. Do not like to make reservations for dinner if you want to go to the specialty restaurant. I am vacation and don't like to watch the time. The specialty restaurants are nice. The night entertainment was really good went from around 8:30 pm to 11 pm. The staff at restaurants, buffet and bars was good.. My husband and I like to walk, so if you don't like to walk or unable to do a lot of walking this resort is not for you. I have been going to all-inclusive resorts in Mexico for 12 years and find this one just okay. We had a good time meeting so many people. All in all your vacation is what you make it so with that said of course we had a good time even though we have stayed at better resorts.More

lovemexico2002, Manteca, California

Outstanding in Every Way with Excellent Staff

I went away with my partner and some Friends for 2 weeks from 27th sept14- 12th October . This is my fourth Time in Mexico but Normally stay in Cancun . This Resort is Definitely more Catered for the American Tourists . The prices for taxis for Example are twice the price than Cancun . The Staff throughout the resort were Excellent and Very attentive especially the Staff in the Sportsbar . Mikaela , pedro & Carina and an older guy which I cant mind his name really looked after us in every way during our stay .The Grounds to the Hotel were 100% well kept also the beach was totally Outstanding . The Buffet Restaurants were Excellent as were the Al La Carte restaurants . My personal favourite was the steak house was by far the best T Bone steak I have Ever had .The Italian was the next best personally . The hotel itself was Spotlessly Clean with the rooms cleaned Daily to a very high Standard . I really Don`t know why people complain on here. I always stay 5 Star and this did not disappoint me in any way . My only Complaint would be some of the Americans were very loud and demanding and spoke down to the staff at the hotel which I didn't like at all and wasn't long telling them . The taxi price to play del Carmen was 200 pesos approx. £10 which is totally the tourist price as the hotel gets a cut from each taxi ordered . When we were coming home from playa del Carmen we never paid more than 150 pesos which still was expensive . Locals would pay 60 pesos for the same fare as we paid in cancun max 70 pesos for the same journey but all and all I had a great trip and looking forward to return again . One more thing was The Wi-Fi was $20 per day which was ridiculous price but free in one of the receptions only . One complaint would be the concierge where Extremely annoying offering you cheaper trips and trying to sell you stuff both legal or illegal ..... Buy your trips in playa del Carmen are a third of the price than the hotel .More

Michael M, Belfast, United Kingdom


Note to all readers: ADJUST YOUR EXPECTATIONS!!!! (and pay no attention to any review written by a resident of the UK!) This is a wonderful hotel with wonderful staff. The grounds are clean and very well kept. The pools are clean and refreshing and the rooms are cool and comfortable. All of the staff - but especially the groundskeepers - work very hard to make sure that you have a great vacation. It is a long resort from beach to lobby. It takes about 10 minutes at a moderate pace to walk from one end to the other. There is a shuttle that runs along the outside edges of the resort. It is for everyone (not just platinum as someone else wrote). We stayed in the platinum building on the top floor. After a small hiccup with needing 2 beds instead of 1, we were switched without too much trouble. It really was a very small inconvenience. A couple of days after we arrived, they closed the platinum pool for cleaning and repairs. While this was a little disappointing, it is to be expected at the end of low season as they make all the repairs for the upcoming high season. The floors every where, including regular outdoor walkways, are VERY slippery. I slipped a couple of times, almost injuring myself seriously. Thankfully, I was lucky enough to catch myself without injury. The beach was fantastic. There are some rocky bits, but if you enter right near the lifeguard tower - there is almost no rocks at all. There is some seaweed that comes and goes with the waves - that can't be avoided and should not be a reason not to go to the beach. There are some fish in the water that come up to you regular. Do not feed them! The security at the beach works hard to ensure that people don't take bread in the water to feed them - but there are always a few. The fish won't hurt you - they are just looking for that easy food source. They biggest problem I have with the beach area is the coaties (more than a dozen at a time). They are VERY aggressive. They are used to the easy food source and have been known to take food right off your plate while you are trying to eat it. Be very careful if you have small children who want to eat on the beach - stand guard when these critters come out. The buffets are pretty normal as far as food goes. Lots of variety - even for picky eaters like myself. Lots of pasta, fish, fruit, veggies, hamburgers, hot dogs, etc. The a la carte restaurants are hit and miss. We ate at 4 different ones and the best one was the Miso Tempanyaki. The ice cream is really good (feature flavour each night). Overall, the hotel was amazing and really enjoyed my time there. I would totally recommend this hotel to anyone and everyone.More

CoCoDeLiTe, Toronto

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