With 8 pools, 9 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.
Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.
The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.
TripAdvisor Traveller Rating
Based On 4017 reviews
- Official Rating
Holidays with added luxury
- Highly rated by you
- 20kg luggage allowance
- Kid-friendly Premier Families collection
- Long-haul Premier Luxury collection
- Stylish 4 and 5-star hotels
All Inclusive - Here's what you get
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
Sports and Activities
All are included except where indicated.
Rooms ► View all
premium double room
Premium double room is a Platinum Suite and sleeps up to 4 with a king-size or 2 double beds. Rooms also have a CD and DVD player, premium in-room bar, pillow menu, bathrobes, slippers and turndown service. You'll also get Platinum benefits including private check-in, 1 special dinner, exclusive use of a pool and beach area with butler service, discounts at nearby golf course, discounts on spa treatments, discounts on watersports and access to an exclusive Platinum lounge.
junior deluxe room
Junior deluxe room sleeps up to 4 with ceiling fan, 26 plasma TV, minibar restocked daily with beer, soft drinks and water, coffee-maker, safety deposit box and an iron and board on request.
TripAdvisor Reviews Show more reviews »
Would highly recommend !
I am writing this sitting in the main lobby... The resort is amazing and I think everyone that has been here would agree to it! The beach has a few stones but it is just for a small portion ( half a metre ) ; after this the sand is great and you can walk a great distance until you will see the multitude of fish tickling your legs! :) The rooms are clean and very spacious! We are in the building 6... Indeed it needs a tiny bit of work when it comes to the furniture but if you wish to have high spec quality I believe you have to pay a lot more.. The pools are always clean ; maybe sometimes a bit on the cold side but you have the beach nearby!! We have been Mostly on the beach.... The food....it's ok ! We booked our trip for 2 weeks and of course , at this moment, you do get fed up with everything..there is a huge variety of dishes to choose from!!!!!!!! The staff I would have to praise!!! I have never seen people working as hard as them! Always polite and treating everyone the same , even if you tip them or not ! We have left tips everyday including for the room service! They deserve it! Felix a huge thank you to you! You are doing a great job!! The only thing that I wish could have been different is the location of this resort. A bit far from the shops but I am saying this from our point of view as we have a 2 year old with us.. We took the Taxy each time we went shopping and this is where we spent money :))) not a lot though .... Overall a good experience ,great weather and a good vibe!!! I would definitely come back!!! Diana LondonMore
DIANAINSOMNIA, London, United Kingdom
A Little Disappointing
The resort is very large and the grounds were beautifully maintained. All-in-all the vacation was good. There were just a few things that were a bit of an inconvenience and some of them there was nothing that could be done about it ( Mosquitos) as far as resort control goes. We did get a great rate on this hotel, so " you get what you pay for". If we would have paid a premium price for the vacation it would have been a bit more disappointing. Pros: Beautiful Grounds Food was very good Little wait in the restaurants Servers were very friendly Cons: Slow check-in No tissues, conditioner or trash can in bathroom Little privacy on first floor Inadequate Mini bar restocking Mosquitos ($15.00 for repellant ) Smoking permitted on most outside areas Tight quarters on beach Bit of a walk to beachMore
Nearly Perfect Except Rocky Ocean
I went to this resort for 4 nights in early December of this year. This is my 3rd trip to the Playa Del Carmen/Riviera Maya Area. I've stayed at the Sandos Playacar and Iberostar Tucan. The Grand Riviera Princess is the most beautiful of the three resorts. Extremely clean, romantic and well maintained. Pros: Food - Buffets were as good as you would expect for a buffet. Don't go in there expecting a 5 star restaurant and you will enjoy it. As for the al a carte. I went to the Miso (asian) place and that was very tasty with excellent service. Room - Absolutely beautiful rooms. I upgraded to the jr. delux sweet for about $4 more per day or something minimal. This got me a jacuzzi in my room. Absolutely worth it! Resort - Phenominal resort. I wouldn't say it is 5 stars but I wouldn't ask for any better Honest Room Service - One time I left my room for the day and the maid service came in to clean it. When I came back I couldn't open my safe. I called down to the concierge and they sent someone to help. It turned out I had left my safe open with money, passport and all of my valuables inside. They locked it for me while I was gone and NOTHING was missing. THANK YOU GRAND PRINCESS! Beach - Fantastic beach. Not quite as good as the beach at Sandos and Iberostar but still very good. The Beach Volleyball was fantastic. There was a game going almost all day and it was a lot of fun! Pools - Lot's of pools and several swim up bars. This blows away the pools and swim up bars at hte other resorts. Cons: Ocean - There were rocks in the water when entering the ocean. Maybe I was spoiled by the other resorts that didn't have a single rock in the water but this was a damper on my enjoyment of the water. There was also seaweed in the water that made the water lose it's beautiful blue green color that I saw at the other resorts. Please keep in mind that it depends on the time of year how much seaweed is in the water. Check in - They allowed me to check in early (around noon) but said I had to come back to pick up my keys at 3pm because my room wasn't ready. That is totally fine. However, when I came back at 3 there was a line of about 40 people waiting to get their keys. So I left and ate some food and came back later but it was annoying that I would of had to wait so long to get my key. All in all it was fine but not ideal. There is an option to upgrade to the platinum which gives you a room on the beach and free wifi. Otherwise you have to pay for wifi which was annoying and I didn't do. However, that seems to be not uncommon at the all inclusive resorts in this area. All in all I had a great time and would recommend this to anyone. Don't listen to the bad reviews. I didn't give 5 stars because of the rocks in the ocean but really other then that it was fantastic. If you want to spend a lot of time in the ocean, I would suggest either of the other resorts I mentioned which were also both nice. Feel free to check out my reviews of those other resorts. Please feel free to contact me with any questions.More
Zak T, Canton, Massachusetts
LACK OF CONCERN FOR GUEST SAFETY
The resort is very nice, but huge. Two properties together, Rivera Princess and Sunset Princess, all as one, no separation. For the most part this is a good property, our concern is management lack of safety. We were a group of 27 staying there from Nov. 23 - 30th. On the night of November 25th, one couple;s room on the 2nd floor was accessed through their balcony WHILE THEY WERE SLEEPING and money $400 in one pile beside watch and wedding ring and $6 in another spot beside wedding rings was stolen. They left the balcony door open as the air conditioning was not working properly as was the case in some of the other rooms. We phoned about our air conditioning on the Monday morning and no one ever came to fix it. Hotel management was contacted as soon as they realized money was missing. The room was thoroughly searched. The couple was to be moved to another room which never happened and they were told that they should not have left their balcony door unlatched. Yes, that is true. However, the group's concern was in the lack of concern for customer safety. They were told they could contact the local police if they wished. Hotel management was contacted at least 3 times and not once was there any concern over the safety of other hotel guests. WHAT MIGHT HAVE HAPPENNED IF THEY HAD WOKE UP. Maybe this is common on other properties but I would not recommend this hotel because of this. Our concern is not about the money but safety. No one is supposed to be able to enter the property -- so that leads us to think it was hotel staff but that is just an assumption on our part. Group of 27 flying out of Saskatoon, Saskatchewan.More
246hds, Saskatchewan, Canada
NOT a resort for peace and quiet!
We spent 5 days at the Princess and found it to be a massive, very crowded resort. Our room was situated close to the beach, which meant it was a long way from the main area that houses the buffets and restaurants. The transport to and from the lobby area was unreliable at best, extremely noisy and belched black smoke. It ran on the main road outside our deck until after 11pm each night, making it difficult to get to sleep early. The grounds are clean and relatively well kept, considering the huge amount of people that are holidaying there. We found there to be hundreds of little children, strollers everywhere, not to mention alot of loud, drunk people around the various pools and on the beach. The buffet food was about what we would have expected - bland and average. The reserved restaurants were slightly better. The staff at the resort are absolutely wonderful - they go out of their way to assist you and are always pleasant. All in all I would say this resort is geared for families, but if you want a quiet, relaxing vaction this is definately NOT the place to go.More
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