With 8 pools, 8 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.
Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.
The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.
TripAdvisor Traveller Rating
Based On 7057 reviews
- Official Rating
Luxury holidays all over the world
- Stylish 4 and 5-star hotels
- Highly rated by you
- 20kg luggage allowance
- Family-friendly properties
- Adults-only hotels
All Inclusive - Here's what you get
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
Sports and Activities
All are included except where indicated.
Facilities► View all
8 outdoor pools
With sunbeds and parasols.
There are a number of kid's pools available. Sunbeds and towels are provided.
La Fondue Swiss à la carte restaurant
Available to guests staying in Platinum, deluxe junior suites and villas - charges apply to those staying in junior suites. Gentlemen please note long trousers, collared shirts and shoes are required to dine here.
Rooms ► View all
junior suite with balcony or terrace
These junior suites feature a warm and elegant decor. There’s room for up to 4 with a king-size bed. Outside you’ll find a balcony or terrace which is perfect for that extra bit of space. You’ll also have a TV, minibar, coffee-making facilities and ceiling fan. Plus air-conditioning is available from May to October.
TripAdvisor Traveller Reviews Show more reviews »
Went November 13th to 20th. Flew Westjet Vacations..great flight. No check in problems..room request was honored, and in a great location...mid point near the quiet pool....room 7210. The room was large and kept clean everyday. Lots of water, soda and beer replaced every day in the fridge. We booked the Chill Out Restaurant for our first night there, wonderful ocean front location and great food.The bill was about 1100 peso..so about $75.00...the bonus with doing this was we were then able to sit in the Chill Out area of the beach every day, and were waited on by Ana, who was wonderful. She was so attentive and friendly and remembered what we liked to drink every day. The food was really good even in the Buffet.(thanks Roberto for the great service), We went to 2 a la cartes..the Steakhouse (Filet Mignon excellent) and the Teppenyaki show cooking, again excellent and so much fun. Lots of choices of bars to go to and plenty of seating..the sports bar is great and excellent Panini's. My husband is usually ready to go home after 4 days, but he actually said he loved this resort and would have liked to stay for 2 weeks. This is one resort that we will return to.More
Overall a good vacation
We were there the week of Thanksgiving and I was there with two young kids and their grandparents. The resort is very big with lots of walking, which the kids were not thrilled about. There seemed to be a lot of weddings during our stay, which means a lot of large groups of people vacationing together. My overall impression is you get what you pay for. In almost every category I wish they were just a bit better, but for the money they charge maybe it was fine. We didn't do Premium and I honestly didn't really see that it would improve my stay that much. For the money they ask I'd rather just go to an overall higher end resort. Room: The rooms closer to the beach are the premium ones and junior ones are further from the beach is how the layout was explained to me. We had a junior suite and it was completely fine, clean, updated. No issues. The mini bar only had beer and soda and water. There was no rum, or tequila or any other alcohol which I was surprised about. Service: I got a general impression that there's just not enough staff in the restaurants, and that was the buffet and a la carte ones and it was servers and cooks. The employees always looked like they were rushing around, yet somehow everything took a very long time. We usually went to the buffet by the pool, for breakfast there was only one person making omelettes and the line was always good 20min long. During the lunch, it was only one person grilling fish/meat and making noodles, which again made the wait insane and the cook looked exhausted and flustered trying to do it all. Platters of food or fruit took a while to get replenished. Something as simple as soup spoons required getting tracked down. On the beach there was no one serving drinks so you had to go to the bar. The bar by the main area ALWAYS had a very long line. If I have to spend nearly 20min waiting for a drink, that tells me you need more bars. If just having a waiter walk around the beach offering already prepared "drink of the day" and not taking orders, that would already reduce the wait time craziness. Food: Overall we thought the food was good. We did buffet for dinner only one day and a la carte restaurants the rest. We enjoyed each one and overall thought the food was flavorful and good. One of the biggest disappointments were the variety of fruit. Usually these vacations is when I can't stop myself from devouring star fruit, passion fruit, or other tropical fruits. But there was none of it. The ice cream shop on the family club side was adorable and no one asked us if we were part of the "family club", they happily served us ice cream. Beach: There seemed to always be plenty of lounge chairs. The staff cleaned up seaweed daily. As you get into the water some areas have big rocks and some have just tiny ones. You kind of have to figure it out where its best to walk in for that day cause the waves/tide move it around. They periodically did Zumba on the beach, music played. There were always volleyball games going, even some kid soccer games. Pool: There were three pool areas. The one closest to the lobby is the quiet one, there are no bars or music there. The middle pool area is where all the action is in terms of activities, competitions, music always, bars. That area seemed very heavily occupied by adults and I just didn't feel comfortable having little kids there, especially second part of the day when everyone is very well intoxicated and the language is flowing and the behavior is a bit more adult. The pool closest to the beach was the perfect compromise for myself and seemed other families. There were swim up bars, music in the background, shallow end area for kids, but none of the craziness. Except for one day when a group of adults in their 40s/50s never left the bar all day, smoking at the pool, not child friendly language flowing, a woman had to be carried out on a stretcher by medics (wish I was making this up), another couple were propping each other up and making out in the middle of the walkway and the medics had to intervene. Anyway, in general the pool closest to the beach was our "family friendly" environment. Kids Club: We did not use the kids club that's in the family resort area. For that you have to pay per person extra and I just didn't see the point. There's a small water park, but its so far from the beach we were just too lazy to even bother. We did use kids club that's located by Sunset area and that's included. You check in a child, they do activities with them and you check them out. My kids enjoy that kind of stuff and a bit of independence from adults, so they went for a couple of hours in the morning daily. The staff was great and the kids always asked if they could go back later. Evening shows: The shows were great! The performances were fun, professional and had some unique twists to them than what I've seen at some other resorts. The best part was that the shows were at 8:30!!! Which means my kids were still awake to enjoy the shows. Usually at resorts the shows are not till 10pm and by then even I have a hard time keeping my eyes open.More
Laguna Villa is the only way to go
In order to try to keep this review somewhat brief here are the highlights: We were here last year and stayed in a regular room. Decided to return and booked a villa suite. By far best decision EVER. The room, the staff, the treatment and the perks are worth every extra penny you spend. Check-In - could be better. There was no designated person for Laguna suites when we got there - this changed when we were leaving - or at least the sign was now up stating that it was the check-in for Laguna and Platinum. At any rate, we were there early - which was no big deal; however we were told to make our way to the Laguna concierge and they would give us our room number and keys at 3PM. Our luggage was then stowed away - THANK YOU - and off we went. Found the Laguna Concierge and we were told that they would not be giving us a room number or key, we would have to go back to the main counter to get these items. We did get our bracelets and worked out all reservations. So, the process needs some fine tuning, but all in all, we were booked in early and given the ability to use the resort until 3PM. We did have to go back to the front to get our room keys - this is where things broke down. Laguna or not, there is no one dedicated to giving you your room key. I stood in line for over 30 minutes with every other person who booked in. So just be aware that although it talks about a special check in for Laguna, this does NOT apply when it is time to get the room keys. Room - Amazing. We were given the room we asked for, it was beautiful. The room service is great - TIP - preorder breakfast for a set time the night before to save the waiting time. Be aware, if you like to sleep in and a dark room, the bottom villa's get brighter early as the shower is outdoor and the door is glass. It is beautiful - just know what to expect. Room staff - well...I am not sure if it is because the first day we forgot to tip; however it was both great and questionable at the same time. My husband on the second day, actually ran back from the beach when he realized he forgot to leave something and gave them a tip - regardless, it just never helped. We had room service, the table on which we ate was filthy when we got back. Dishes I cleared myself and put back on the tray before we left for the day, and when we returned, the table was not wiped off. So any crumbs, or coffee rings were still there. We did get clean towels every day, the bed made (not a towel art to be had during our entire stay). Not a big deal for us - but if you really look forward to it, you may not get it. Bed - it was a little firm and when I say a little a mean it is firm. So just be prepared. Pillows very comfy. The room was cool, had all the fans on high and it was great. We did also have an issue where the toilet kept running - they were there to fix it within a 1/2 hour. Fantastic. Buffet - amazing. To say there are things that are repetition - of course there are as they give you every single breakfast thing you can imagine. Every day for breakfast you can choose from sausage, bacon, ham, spicy sausage, French toast, pancakes, quiche, any type of eggs you want, scrambled eggs.... you get the picture, literally a restaurant menu of items, the point is you have every single option to choose from every day. The buffet, I will stand by is wonderful. We just didn't eat every single item and tried different things every day. Order just order room service. The grilled chicken/fish or port - best thing ever. My hubby had to have it every day. Drinks - we normally bring our cooler cups - didn't use them once. The resort has gone green and has bigger cups which are made of a durable plastic which they clean and reuse. Al a carte's They are all good. Here is the sticking point and it is the same as my review from last year. The dress code, it is NOT enforced what so ever. Last year when I pointed this out hotel management responded with there is no dress code. It is on your slips for your reservations and to further support that it states there is one - here is the information DIRECTLY OFF OF THE HOTELS OWN WEBSITE for one of the Al a carte's: La Vaqueria Grill â¢All Inclusive A la Carte Restaurant â¢Type of Cuisine: Grill â¢Reservation: Required â¢ Non-Smoking â¢A/C â¢Opening Times: 6:00 pm - 11:00 pm. â¢Dress Code: Casual Elegant (long pants, closed shoes and shirt with sleeves required for gentleman, casual shorts and sandals are acceptable for ladies.) â¢Located in the Grand Sunset Princess If you look at their own website you will see the dress code for the restaurants. Fact is, again we saw men with flip flops and shorts heading in with t-shirts. It was MUCH better than last year as then we saw men and women still in bathing suits, so getting better. But if you have a dress code enforce it. If you don't take it off and save men from all the packing. I did point this out at the restaurant and when the person seating us said they don't have a dress code, I showed him my slip which had the dress code highlighted in orange - he didn't have much to say after that. Regardless, just pick a position and roll with it. Laguna Pool - hands down best thing ever. Staff, people, and amenities, we were just blown away. Janisse is amazing. It was heartbreaking as she was moved during our stay and the service, although they were good, certainly did not provide the same level as she did. This was reiterated by many others around the pool - so if possible - please move her back!!! The drinks were great and everyone so incredibly accommodating. Thank you to each and everyone one of you. All in all - best holiday we have been on. We have been to several other AI's in different countries and to be honest - this is our home. We will be back next year and back in the Villa's! See you then and thank you for everything! And the folks we met - you men and women took the cake!!! Hope to see you all next year!More
Wonderful! I'd go back in a heartbeat!
When we arrived at this hotel, the first thing we heard was "This place is horrible, nothing but problems". Our experience was the exact opposite (and quite frankly, we got the feeling that those with complaints were mildly entitled). The grounds were beautiful and the beach is lovely! The staff was absolutely amazing (there was even a waitress at the buffet named Beatriz that held "our" table for us every morning and greeted us with nothing but smiles)! Our room was on the third floor and was very clean (there were some rust marks but nothing I'd be worried about). We didn't spend much time in the rooms anyways. The pools were clean and there was tons of space to either be close to people and music or away where you could relax. I personally quite enjoyed the food, with the exception of the juice which tasted watered down. The coffee was to die for! Make sure to book your reservations for dinner upon arriving (up to three days in advance). The Italian restaurant (Mamma Mia) is amazing and I would have eaten there twice! Some on the resort mentioned that the "Chill Out" bar was underwhelming and not worth the price. Make sure to bring plenty of cash and tip! Put a tip on your pillow every morning (every day we did we got a new towel animal lol), tip all staff (even the grounds people - they don't often get tips). I don't recommend purchasing much from the gift shop as it was quite expensive and you'll have plenty of places to buy items if you go into Playa Del Carmen or on an excursion. Also, do not withdraw cash from the hotel ATM! The fees are HIGH. Go to town for cash or pay with credit. The shows at this resort are incredibly fun! Make sure you get the pamphlet stating what shows are which nights and plan around them! Grease was awesome, the Horror Show was out of this world too! We missed some of the other ones but I wish I could have caught them. At the end of the day, if you have issues, find your airline contact and let them know. They are there to help you and if you are polite when you state any problems they're more than willing to accommodate. :D We flew West Jet! More
A very nice resort
This place is quite large so anyone who has mobility issues should not stay here. But, its vast amount of space allows for multiple pools, multiple bars and lots of dining options. The beach is also beautiful though if you jump in the ocean prepare for a lot of rocks... As a royal member we had small perks like our own pool with beds and very nice rooms. Spacious with a patio, couch, 2 tubs with one on the patio and a walk in shower, I loved our room. Book dinner at the various restaurants and most are satisfying especially the steakhouse. A 24 hr sports bar is near the main lobby and has paninis, apps and will change the channel for any sporting event you want to watch Also, the place has free wifi and a shuttle service if you don't want to make the half mile trek from your room to the main entrance. I would stay here again...More
Mike S, 50313
Things To Do► View all
People who looked at this hotel also viewed...
From £857 per personView details
From £857 per personView details
Items marked with * incur extra charges which are payable locally