Everything about this hotel is king-size, including the beach’s long white sands. And there’s a whopping 12 pools – 4 are just for kids, and several others come with whirlpool baths. Plus, there are 3 swim-up bars to choose from. Even the 2 buffet restaurants are grand, all decked out with fine linen and marble floors. There are also 7 à la cartes, including a Mexican place dishing up fajitas. Room-wise, spacious junior suites come as standard, and they all have a balcony or terrace.
Based on 3139 reviews
- Official Rating
- Buidings: 10 buildings plus 6 with Laguna Villa Suites
- Rooms: 1492 including 672 in the Riviera lobby
- Lifts: 3 including the one in Platinum building.
Holidays with added luxury
- Highly rated by you
- 20kg luggage allowance
- Kid-friendly Premier Families collection
- Long-haul Premier Luxury collection
- Stylish 4 and 5-star hotels
All Inclusive - Here's what you get
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill, Swiss and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
Sports and Activities
All are included except where indicated.
Facilities► View all
8 outdoor pools
With sunbeds and parasols.
4 kids' pools
Sunbeds and towels are provided.
La Fondue Swiss à la carte restaurant
Gentlemen please note long trousers, collared shirts and shoes are required to dine here.
Rooms ► View all
premium double room
Premium double room is a Platinum Suite and sleeps up to 4 with a king-size or 2 double beds. Rooms also have a CD and DVD player, premium in-room bar, pillow menu, bathrobes, slippers and turndown service. You'll also get Platinum benefits including private check-in, 1 special dinner, exclusive use of a pool and beach area with butler service, discounts at nearby golf course, discounts on spa treatments, discounts on watersports and access to an exclusive Platinum lounge.
junior deluxe room
Junior deluxe room sleeps up to 4 with ceiling fan, 26 plasma TV, minibar restocked daily with beer, soft drinks and water, coffee-maker, safety deposit box and an iron and board on request.
TripAdvisor Reviews Show more reviews »
Hitting the main points for people debating on hotel in the area
I just got back from Grand Riviera Princess last night and decided to hit the main points on things I think people would want to know---I stayed in standard Jr Deluxe Suite room 8003 and 8005 (no upgrades) and I thought the rooms were lovely enough no need for upgrade as far as rooms go...The mini bar was stocked daily with 3 huge bottled waters and sodas and couple cans of beer even though it said they restock every other day. The things is Xcaret and Riu Palace even though they stocked couple waters in your mini bar you could go to any bar or restaurants and ask for water they will give you a bottle so plenty of waters to go around---here at this hotel they give you water in a glass at the buffets and they have the big water tanks around the building but my husband got Montezuma's Revenge at Xcaret last year so we try not to drink anything not bottled---So make good use of your 3 bottles a day, I had no problems as I just went to my moms room next door and took some of hers. Oh and I tried to tip the maids they did not take the $$ VERY NICE and honest hard working people---I did not have any theft problems I read people saying things go missing out the electronic safe so to solve that problem I brought zip ties and tied my luggage before I leave the room and zip tied my bag with cash and passports and important stuff in a bag put it in the safe to be safer than sorry but I always do that with every hotel I go to. Oh and right after you check in go to make your Al la carte reservations they are open til 11pm and basically you can make 1 reservation every night as long as there is availability which there seems to be at least couple things open every day as long as your not picky on time which I am not---just happy to get in---I heard there was a charge for the French but I was able to get in NO charge so I don't know :) I did not get bit but my husband did twice by the lagoon area so to solve this bring bug spray--I didn't feel like spraying myself since I had nice clothes on fresh out the shower so I just sprayed the seats and mist the air and I had NO PROBLEMS---The beach was nice! It was not smelly or murkey or dark and nasty like some people said--at least it wasn't while I was there---temp was around 85-86 degrees every day and it was nice and sandy and yes couple parts were rocky but not small little rocks I think people meant big boulder in the water in some spots where you can actually stand on the rock----my kids had swim shoes but I didn't and it did not bother me one bit---and beach water was warm with a nice beach bar and burger shack right on the beach---The burgers were actually really good and I hate burgers in Mexico it always taste like fatty donkey meat or under cooked but here the burgers were really good. The beach buffet had street tacos, burgers, nachos (also very good) and hot dogs and guacamole---ALL VERY GOOD! I am not a big drinker but the drinks were strong and NOT watered down at all! $1 tip here and there goes a long way these people work really hard. Oh and when I couldn't figure out how to confirm my shuttle back to airport since I couldn't find my Lomas representative---the concierge called and confirmed it for me instead of making me call from my room charging me long distance (VERY VERY NICE)...Oh and the breakfast was great--the omelette station was very good food but of course gets redundant any where you go all inclusive---important thing is no one got sick and the food was continually coming out fresh NOT sitting out all day like some people say. No problems with A/C, no problems with HOT water---Great cable channels even Riu Palace didn't have this good cable--HBO plus, Nick, Disney, TNT, CNN most all channels in English so great at night for kids---They had Aladdin Disney show, Horror show with Michael Jackson and Beetlejuice and stuff which was fun for the kids---There was an 18yr and up disco on the property and teen night one night also which is good for the older kids---They have Spa but I don't know if there was a charge or inclusive since I didn't go---they have a crocodile area you can look at it over the bridge going to the Chill Out Bar--There was a $13 per person charge for Chill Out so I didn't try it out but just went to look at the croc and turtles---The Hotel consist of two sister hotels the Sunset and Riviera that share a main center and mirrors each other (IDENTICAL) I am not 100% if there is a difference in rooms or anything on the Sunset side compared to the Riviera side but I overheard people saying the swim out pool was cold--I think it's because the sun may not beat down directly on the pools to warm it up on the Sunset side---I will say that the breeze was soooooo much nicer on the Riviera side---I think it was the layout maybe the wind is blocked by the trees and the building but I felt a significant difference----Oh and the gym was nice!!! Had a personal trainer (Idk how much) but they had Yoga/Pilates and Zumba classes everyday free which is nice----Ok and the trolley stops were NOT unpredictable like some people said! My building was by the main lobby and after a long but scenic walk to the room from the beach I was dying not wanting to walk back to the beach again--but after reading reviews about how unpredictable the trolley was I had little hope! I was wrong not only did I wait maybe 5min at the trolley stop but the guy gets out and changes the time on the clock to show when he will be back to this stop again (10min later is what he changed it to) not bad at all! Ok so the beach does have vendor huts set up all along the front of the main beach area which yes they shoulda put those further back so guest can have better view from the chairs but if you move left or right you will be fine---It did start raining one day around 2ish while we were on the beach so the hike back to the room was cold and difficult with a stroller! But the hotel is spread out like most hotel in that area so I expected that! 24hr sports bar was great on the rainy days and also a Game Room area on the Sunset side with games and airhockey tables and stuff for kids! I did not try room service so Idk charge, times or menu choices---Back to the beach honestly people really did save those seats super early but the seats started opening up again around 1-2pm and honestly I have kids so I can't be pushed far back in the back row while the kids play in the water so I just threw all my stuff on one chair and put a towel on the sand and I was ocean front on the sand with perfect view of the ocean and kids---warm water, calm waves, really great view. Now if you don't have kids then go to the left of the main area to the adult section and man that was a nice secluded strip of beach area away from vendors and crowd! Oh one more thing back to vendors there were a row of chairs right out past the huts with perfect view but those you have to pay for either $20 or $25 so I just sat on my towel on the sand. Lets see I think it's about 40min from airport and I think they do free shuttle to Playa Del Carmen area to shop but you have to reserve the day before--Not a bad deal---I did not get hassled by time share people--They called one morning with the whole gift certificate or free excursions thing if I want to meet in the morning---I just said I had surgery and want to rest--Never heard from them again! Beautiful hotel and very lovely vacation! I would come back!More
Jennifer Z, McKinney, Texas
We were not impressed when we were not able to check In early. That was followed by discovering our room had only two twin beds rather than a king bed, but.....in the end what a great relaxing stay at this resort. I have a few employees of the resort I would love to point out, although i don't have all their names Ruth, Rosey, Margarite and Hector are some that truly made our stay very enjoyable. If you ever find yourself at this resort, be sure to look them up they will be sure to make you smile. There are so many positives about this hotel that they far outweigh the negatives we experienced. Great beach, great pools, swim up suites are very nice, staff is very friendly! Thanks to the sunset riviera staff and management for a great stay!!!More
Hbgamblers, Dauphin, Canada
This was my second stay exactly 2 years later to the date. My original review still holds true. I did notice a few minor cutbacks but nothing to make or break a stay. They ran short on the silver towels at the laguna villa pool and stocked with the dark blue towels that you get at the other pools. The towels are smaller and the dark blue gets HOT. I was constantly trading my blue towel in for a silver one the second they got restocked. The glasses that they serve drinks in at the laguna pool are now the same cheesy plastic dixi cups that you get out at the beach. Our first visit, the laguna pool had nice reusable glasses. Our room was just as nice and clean other then both pairs of slippers had been worn previously. House keeping thought we wouldn't notice? Gross! This trip I really missed having a choice of outdoor seating for breakfast and lunch. Every other resort I have been too has offered outdoor seating. Still a great value and there is still something for everyone. I really like having the choice of an adult only area including pool and beach... People complain about the huts at the beach but all you have to do is walk north and its wonderful. You can sit right next to water and the bar service is excellent. However, It is adults only. Would I stay again? Twice is enough unless I found a screaming good deal. (which actually is pretty possible at the Princess) We did XPLOR. Loved IT! I book transfers through Lomas as well as excursions. They were awesome as always..More
PilotsMom, Salt Lake City, Utah
Wow, was it ever great!
We have been disappointed at other five-star all-inclusives, but everything here was awesome! Nowhere on the entire resort did we smell that so-familiar "sewage" smell, nowhere. I was so happy! Staff were friendly and earnestly worked hard to make the guests happy. Beautiful rooms, Good food, lots of activities, great location. (If they could improve one thing it would be to have at least one buffet open all day; no meals available from 10:30 am to noon and then from 3pm to 6pm (just snacks at the bar). We spoke with lots of guest there (+++ Canadians) and everybody was thrilled with the resort. A quick shout-out to the concierges who really know their jobs, and a huge THANK-YOU!! to Roman for going the extra mile! Oh, and the beach is absolutely fabulous, pure white sand all the way out.More
TripsforTeresa, Winnipeg, Canada
Our second visit
Visited GRP November 18 2013 for 10 days. In Feb 2013 we were on the Sunset side and decided to return because we loved it. Staying on the Riviera side is no different than the Sunset side except more sun on the rooms. Stayed in room 6244 overlooking swim-up pools. Nice and close to beach and Breakfast/Lunch buffet. Deluxe suite king bed excellent room. Our review will be the same as our review of the Sunset. If you are interested go to that review. In conclusion still impressed loved it and will return for a third time.More
BURU2323, North Bay, Canada
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