Grand Riviera Princess

With 8 pools, 8 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.

Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.

The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.

TripAdvisor Traveller Rating

Based On 4246 reviews

  • Official Rating
  • 1492Rooms

Holidays with added luxury

  • Highly rated by you
  • 20kg luggage allowance
  • Kid-friendly Premier Families collection
  • Long-haul Premier Luxury collection
  • Stylish 4 and 5-star hotels

More about Premier »

With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests from 1st May

All Inclusive - Here's what you get

Food

Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.

Drink

24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Rooms ► View all

premium double room

Premium double room is a Platinum Suite and sleeps up to 4 with a king-size or 2 double beds. Rooms also have a CD and DVD player, premium in-room bar, pillow menu, bathrobes, slippers and turndown service. You'll also get Platinum benefits including private check-in, 1 special dinner, exclusive use of a pool and beach area with butler service, discounts at nearby golf course, discounts on spa treatments, discounts on watersports and access to an exclusive Platinum lounge.

junior deluxe room

Junior deluxe room sleeps up to 4 with ceiling fan, 26 plasma TV, minibar restocked daily with beer, soft drinks and water, coffee-maker, safety deposit box and an iron and board on request.

TripAdvisor Traveller Reviews Show more reviews »

Amazing family vacation!

My husband and I took our three children (16,11 and 9) for the week of March 16-23rd 2015. We stayed in the Family Princess Club and from the moment we walked into the main lobby and checked in, the experience was great. We were told after checking in to go see our concierge in the family club lobby because he already had two al a cartes booked for us and when we saw him, we were able to book two more with no problems. The Japanese cooking show was our favorite! Our room had a king bed, bunkbeds with a trundle which was perfect! Everyone got their own sleeping space so no fighting! We were pleasantly surprised that we had free wi-fi in our room, not that we spent much time there, but my oldest was able to talk to her friends back home when she wanted :). My kids loved the towel animals left each day :) The grounds are beautiful and well maintained. Every day you saw staff working at keeping it looking beautiful. The pools areas were in immaculate shape as well. We spent most of our time at the middle pool opposite to the fantasy bar pool area which was nice. You could still hear the music and the bar was close by when you felt like getting up and wandering over to get a drink, or you could wait and someone would come get your order. We loved the volleyball net in the pool and spent most of our days playing around there. We only went down to the beach on our first day to go for a walk so I can't really comments on it. Yes it had rocks, yes it had sea weed..... it is the ocean! I think we ate at all the buffets in the place! (except the platinum area) and I have no complaints. Even my picky 9 year old was able to find food he liked :) Every day the food was a bit different because they had themed days, and you could always find something good to eat. It was all cooked well and was always warm/hot. And the selection was awesome. It was nice to be able to try new things! My sons favorite place was the ice cream shoppe at the entrance to the family club. We only saw two of the evening shows (most nights were were too tired to go) and I have to say, the fire show was a lot of fun to watch! I could go on and on about what a great place this is.Thank you to all the staff who made this an amazing family vacation! My children will have memories to last a life time. We were very sad to come home.More

Rebecca J, Kitchener, Canada

Wasn't bad

We stayed at the Grand Riviera Princess Laguna Villa for 5 nights (Dec 18-23). Listed below are my personal opinions about the resort. What I liked: - The resort is very beautifully architectured - it's grand indeed - Our room was as we expected (i.e. like the pictures we saw before going) - The room had a open-roof shower which was fun - nobody can see you unless they literally climb up the palm tree in front of the shower - Lots of restaurants, variety of food and drinks to choose from. Basically, you are covered 24/7 in terms of food. Contrary to popular opinion, we liked the food in the buffet. Surely, there were some crappy food, but there were lots of tasty dishes as well. - Hardly noticed any bugs/Mosquitoes throughout the resort or our room (it could be due to the season). But just to be careful, pack your choice of bug repellant anyways. - The staffs were friendly and nice - The resort was home to few harmless wildlife which I liked What I didn't like: - LONG WAIT for checking in. Laguna Villa had a separate counter for checking in but still it took almost an hour. - In addition to that we arrived at the resort at 12:00pm but couldn't get into our room till 3:00. Make sure to pack 1 set of swimwear and/or light clothes in your handbag so that you can make use of those hours before getting the room key instead of sitting at the lobby. - There wasn't enough cabanas in the Laguna pool area for all residents of the villas. I was tricked by the youtube videos showing that they were empty most of the time. We had to get up very early to get a cabana. - Moreover, cabana bedsheets weren't changed regularly even though they were very dirty. - The pool water was cold. None of them were heated (not even the Laguna pool) and they close by 8:00pm. - The Laguna Villa was the most expensive but it wasn't close to the beach. It was close to the lobby and few restaurants. It takes 10 mins walk from the villa to the beach. That is a lot of walk considering that you'd want to go there few times a day. If you want to be near the beach, stay at the platinum rooms. - Internet was the worst. Very weak signal, and had to reconnect every few minutes. It was so damn slow that I gave up on it. So, if you are paying for it, make sure you know what you're getting into. - Most of the staff didn't understand/speak english. It was very hard to communicate with them. - The beach was very narrow and unclean. - After 8:00pm, there was nothing much to do. Everything became very quiet. - So called "Special Dinner" for Laguna residents didn't feel special at all. It was just another dinner. - I didn't notice any golf carts taking passengers to/from the beach. It may feel like I'm complaining but when you pay for a suite like laguna villa, you expect something out of ordinary..not just normal.More

MehrazK, Ottawa, Ontario, Canada

Enjoyed Ourselves!

We had a great trip to this resort. It is a large resort, however once you get a feel for the layout of it, it did not feel that big. Everything seemed to be well maintained, all of the staff we encountered were excellent, and the facilities seemed sufficient for the number of people who were are the resort. We ate at an a la carte restaurant every night with the exception of the evening that we arrived. I would recommend eating at the a la carte's as the buffets were not great, the layout of the buffets really did not seem to be logically organized. Suggest eating breakfast and lunch at one of the snack locations rather than the main buffets as the line ups are not as long and have essentially the same items. While we enjoyed the a la carte restaurants, the seating times were limited and book quickly, for our first couple of nights we were very limited in our options. The pools were great, we enjoyed the beach, the water did have a lot of seaweed but only near the shore. Found that the wait times to get drinks were reasonable. We would consider returning to this resort.More

Adam Y, Moose Jaw

The familly club is great.

The family club is a great idea. The restricted playground and kiddy pool are beautiful, calm and safe. The only real problem we had was with the floor layouts. The club buildings have 3 floors. The ground and second floor are connected with the lobby building with ramps and an elevator. We were on the first floor and had to take the stairs up, or down to go anywhere. Which was not practical with our 11 months old in a stroller. Service was very good and friendly across the complex. The only real frustration i had all week was when trying to reserve a late check-out at the main lobby (we were leaving at 10 pm and wanted our room so the baby could have her nap. I was told that it was absolutely not possible to set this in advance and to come back the morning of our departure to see if they had some vacancies. I later found out that there is a mini check-in/check-out/concierge desk for the family club. They were more helpful, and we got our late check-out. The food is very good for an all-inclusive. The two main buffets are large and offer good choices. For the family-club there is a smaller buffet with a more kid oriented menu. The fruits and vegetable were already chopped in small pieces for the baby. The is also entertainment there at night (8pm) for the children.More

Voortor, Canada

Couples Vacation Away

We chose this resort as a compromise between my boyfriend and I and another couple. We upgraded to the Laguna Villa, and after our arrival there, we chose to upgrade them as well. The Villa and Private Pool were our saving graces. All reviews below are based on such. Pros: - Room was nice: outdoor shower was amazing, huge jacuzzi tub, nice sized bed, daily stocked bar. Our villa also came with free wifi. - Private Pool: The Laguna Villas come with access to a private pool. Your key card gives you access. Its quiet, has its own bar, and pool concierge. The Private Pool area would be the only reason I would go back to this hotel. The bartender and waiters here were exceptional. - Reasonable Price: For the suite for 6 days, all in all hte price was great. - Location: Only 15 minutes from Playa Del Carmen, easy transport. Nice hotel overall. Cons: - Food/ Buffets: Let me preface by saying by no measure am I a food snob, or a picky eater. To be blunt, the 90% of our meals there were terrible. The first few meals at the buffets (dinner and breakfast) were almost inedible. By the end of the trip we got the hang of the buffets (only getting what seemed basic, etc). The Lunch Buffet was the only good one we encountered. - Food / Restaurants: There are a few a la carte restaurants that you can make reservations at. We ate at the Mexican and Italian Restaurants while there. You would think that a hotel in Mexico would be able to produce an excellent Mexican meal? Wrong. The Italian place was better. - Food / Service: The waiters/service at the buffets was standard. However the service at the a la carte restaurants were inexcusable. We sat down at both tables and weren't served between 15-30 minutes at both places. At one point we had to go up and get water ourselves because our waitress chose to ignore us for so long. - Main Pools: we ventured out to the beach and main pools during the day as well. If you wanted space or shade, you will need to get out early, as shade is extremely limited. All the bars were packed as well. - Beach: Beach was nice, nothing to write home about. Summary: If I had to suggest this place to someone I would tell them that the physical hotel (location, rooms, bars) were great, but to be prepared for some not so great food experiences.More

AmyMcW87, Los Angeles, California

See all 4246 reviews »

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