With 8 pools, 9 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.
Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.
The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.
Based on 3667 reviews
- Official Rating
- Rooms: 1492 including 672 in the Riviera lobby
Holidays with added luxury
- Highly rated by you
- 20kg luggage allowance
- Kid-friendly Premier Families collection
- Long-haul Premier Luxury collection
- Stylish 4 and 5-star hotels
All Inclusive - Here's what you get
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill, Swiss and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
Sports and Activities
All are included except where indicated.
Rooms ► View all
premium double room
Premium double room is a Platinum Suite and sleeps up to 4 with a king-size or 2 double beds. Rooms also have a CD and DVD player, premium in-room bar, pillow menu, bathrobes, slippers and turndown service. You'll also get Platinum benefits including private check-in, 1 special dinner, exclusive use of a pool and beach area with butler service, discounts at nearby golf course, discounts on spa treatments, discounts on watersports and access to an exclusive Platinum lounge.
junior deluxe room
Junior deluxe room sleeps up to 4 with ceiling fan, 26 plasma TV, minibar restocked daily with beer, soft drinks and water, coffee-maker, safety deposit box and an iron and board on request.
TripAdvisor Reviews Show more reviews »
We just got back from Grand Rivera Princess a week ago. Stayed one week Sunday to sunday. After reading some negative reviews, I had average expectations. But to my surprise everything went very smoothly from the beginning and we had a great time. The check in was a breeze, withing 5 minutes we got our room, which was upgrated to a jacuzzy. Right after we went to book the restorants, the time was after 3 p.m and got reservations for 3 evenings.(Sunday they had cancelltaions to a grill),tuesday to mexican, wed to Miso. Monday night was full, but we gladly agreed to go and experience the Buffet. Then we went to shuttle station right outside the main lobby which is gorgeos and after 5 min wait the troll arived and we were greeted by a very freindly driver. He took us to our building 6000. Our next surprise was there was a very short walk to the beach and it had a Snack rivera buffet rght beside it. The room was sparkling clean every day, don't forget to tip though. they work very hard to make you happy. only downside they didn't provide a bathrobe in the room. We were very happy with the food variety and I am a very picky eater. Everything was freshly made, baked or chopped. After being on several cruises, I have to say I was not dissapointed at all with the food or service on this resort. The workers are always freindly and are ready to help. special thanks to Sandra, Maria and Wilbearth(sorry if spelled incorrectly) in the Snack Rivera buffet they were outstanding Also to Fernando at La fondue,Laura in Mama mia. The Italian specialty restorant was the best, the food and the service. the grill I had the veal and it was melting in my mouth. We liked the entertaiment as well, the music the shows, the fire show. all artists worked very proffesional. Also a big plus for this resort the theatre and all restorants, including buffets all have AC. The beach is very spaicios and we could always find a shaded spot. We came to the beach between 8:30 and 9. People do reserve some beds by leaving their beach towls for a long time. but what can resot do about it? It's the gests behaivor. The entrance to the see a bit rocky, but i was prepered by bringing my swiming shoes. and we stayed in the water for hours, it was so enjoyable. Also there are plenty of pools almost every building has one. Some days we spent time by the pool in the afternoon, Don't be afraid of the resotr size, everything is in 5-7 min walk proximity. Overall, we had a very pleasant vacation and I would be happy to go back any time Thank you Grand Rivera Princess.More
ÐÐ¸Ñ Ð°Ð¸Ð» Ð, Toronto, Ontario, Canada
The hotel is beautiful and very spacious. We had a platinum suite close (included Wi-Fi) to the pools and beach. The food could be better but it would not keep me from returning. The service was excellent and friendly. The beach was absolutely beautiful and refreshing. The hotel offers a shuttle service from one side to other at the resort. It also offers shuttle/taxi service to downtown Playa del Carmen for shopping and some authentic Mexican food. Hope to return one day!!More
Labgirl71, Buford, Georgia
Save your money
We just came back from this resort we booked a 7 day trip for 8 people and had we had paid and extra $300 per person to stay in the platinum section. Upon arrival we had a separate check in for platinum section we waited for 20 minutes at the desk no one came over they were checking in other guest that were no part of the platinum package. I went and stood in the line to speak to concierge he said for us to wait and he is sending someone immediately. We waited another 25 minutes and someone finally came over after they were done with the regular check in. I asked the gentleman what the delay was he said that they were busy and they just had a lot of people that checked in all at once and that he was called over by the concierge to assist. I explained to him that we paid a extra $300 per person for platinum service included in that is Private Check-in with cold towel on arrival and Welcome Drink and in total for the 8 of us that was $2400 more than everyone else that was checked before us, we have not been offered a drink, cold towel and we even had to drag our luggage from the bus to the bell boys while they watched. I asked to speak with a supervisor or manager he said that he is busy and will send him over right away when he is done. I asked 3 more times for him he never came over we were brushed off. Our rooms were already done for us and we asked them if the request for 2 rooms with kings and 2 rooms with 2 queens was done he said yes and checked us in. We let him know that we were going to go and eat and to send the luggage to our room he said no problem and to take our time ever thing will be waiting for us when we get to our rooms. It is now 10 pm we have been traveling since 6 am we went to our rooms the requests for the double queens was not met our luggage was not in our room. I went to speak with the concierge finally someone who cares I explained what has transpired so far he was very helpful and apologized as he was looking for two new rooms for us my room mate came down to the lobby in a robe that was in the suite as they finished taking a shower he found two cockroaches in the bathroom he show the desk the picture and let him know that they are under a cup in the bathroom of that room (I will attach the picture) He found us new rooms and we were now set at 11:30pm one of did not eat and they calls for room service (included in our platinum package) they said they we are not eligible to order the room service and we were hung up on we called back they did not answer so we walked down sports bar for the 24 hour food Next morning we went to the private pool which is the size of a waiting pool that was to accommodate 96 Platinum Suites? My wife and daughter came up to us they found 4 cockroaches in there room they told the desk they showed up with a can of raid? Platinum service is to include In room Premium bar ( 3 Mickey's not premium ) Mini bar (water, soft drinks, beer, stocked daily) Had to ask for water and beer daily Pillow Menu in Platinum Lounge not much of a menu 24 Hour Room Service lied to us on the first night Platinum Bracelet & Concierge Service with use of exclusive Platinum Lounge No premium sprits Private pool with butler service (drinks only) one server for 200 chairs too forever to get a drink Nightly turn down service did not happen Domestic, International & Premium brand Drinks (Aged liquors, Wines and A la carte champagne non included) same as the entire resort 1 Special Dinner it was a buffet A la carte Breakfast and Lunch service in the Buffet restaurants near the Platinum Lounge had to go to the sunset as the Rivera platinum was not open or was the swim up bar Gift in room upon arrival nope The management team may want to pay a visit down the street to Paradises and stay in the platinum section there to figure it out (they call it royal service) Pro's the resort is very nice spoke with others that stayed in the no platinum areas they had the same things as us we all feel ripped off. Beach is amazing, food is great, al acart's are great New wing of the resort open on Monday staff is very focused on that it feels or it it just very understaffed felt like we are always waiting. Here is the kicker as we were leaving Bell service came to pick our our luggage and saw that we had 9 bags he immediately mumbled something in Spanish, he made us bring all the bags to him we had them lined up by the door. We went checked out and our transportation had arrived and we got on the bus the driver said to us no luggage we said yes we gave the bell boy the tag. We had to get off the bus get our luggage and load it while he stood and watched I personally pulled out $20 Bill and tipped the bus driver he saw that and yet again mumbled something under his breath. During our seven day stay between all of us we asked to speak to management at least 15 times not once did they comply. I'm pretty sure they will now respond because it has been made public if you need any other info inbox me and I will send other things as i am sending this from the airplane and airports.More
Dave7319, Vancouver, Canada
Returned a few days ago from Grand Riviera Princess Hotel. Overall the hotel is well maintained, the furniture in the junior suite we had was a little tired but room cleaned regularly although I had to keep leaving a note each day to tell the maid that there were four people in the room and therefore we needed four towels etc. We never did get four glasses/mugs/chairs though. Sickness and diarrhoea took away around 3 days for my husband and youngest son - not sure where they picked that up from but I know there were other British holidaymakers who suffered the same. We were disappointed with the children's clubs, nothing really that was of interest for my two boys (aged 10 & 13 years). We booked three trips, Chichen Itza, Captain Hook and Xel-Ha. We all had a brilliant time on these although we felt they were quite expensive (a bill of around Â£1000 for the four of us). The major problem for us was the quality of the food in the two main buffet restaurants. The food was just about warm if you were lucky enough to find something that you fancied to eat! Only two of the a la carte restaurants are worth booking- the Grill and Italian. Other than that we ate in the local town of Playa del Carmen - we had beautiful, tasty food and drinks for around Â£15 each but not something you expect to do when you've booked all inclusive. The beach was beautiful and we all enjoyed a massage on our last full day looking out to the Caribbean sea. We don't intend to return and think our next holiday could be closer to home with more activities for the children and it probably wont cost us so much!More
Karen B, Wolverhampton, England, United Kingdom
Could be better..
We stayed at GR Princess last week for seven nights. Upon check in, we asked if we could upgrade to a platinum suite (we were told by our travel agent that we had to get an upgrade only at the front desk and we could not get it ahead of time. Our travel agent also mentioned it was only a $150 upgrade fee.) The front desk agent said we could upgrade but we would have to pay around a $1000 extra per person per week!!! We were put in a deluxe suite and the room was very clean and spacious however, it was a little bit outdated not to mention that the shower flooded when we first tried using it. Our room was close to the beach but it was around a 10-15 minute walk to the lobby or restaurants and buffets. (It was hell trying to walk in the morning to the buffet in 40 degree weather in the sun). They did provide buses that would take you to the lobby but the busses ran every 15 minutes so we just walked instead of waiting all that time. The night we arrived, we went to make reservations at the restaurants and we were told that we could only get two reservations and for the rest of them we had to come back next day. The next day when we came back, we were told everything was booked up and that we had to come back. Being fed up and frustrated we were finally able to get 3 reservations: Japanese,Italian and Mexican. Japanese was horrible. It was more asian fusion rather than Japanese and everything was very greasy. While we were there, we saw a lot of guests who would just get up and walk out in the middle of their dinner. However, Italian and Mexican were very good. The food at the buffets were very good as well and had a lot of options for even fussy eaters. Overall, the service was great, but it could of been better. Entertainment was average, I've never stayed at a resort that actually had decent entertainment anyways, therefore, it was not as important to us. The biggest let down was the fact that they did not have room service..I mean they did but all it was, was pizza for around $20USD. It was very frustrating especially when you have a late flight and you get to the hotel when everything is closed, so you have to starve until the next day. Lastly, we paid $60 for wifi per week.... that did not work unless you were in the middle of the lobby and the speed was just as fast as a turtle. Avoid going in August as the weather is extremely hot (40 degrees even at night) and there were a lot of mosquitos when we went. Also, if you choose this hotel be prepared for lots of walking in the heat or sitting around and waiting for the bus. We had to walk everywhere and although we are active, it was still challenging as it was just way too hot. Overall, I would suggest staying elsewhere. We have travelled quite a bit and I've been to much better resorts that were even cheaper than this one. Lots of room for improvement to be made...........More
Gele4ka, Ontario, Canada
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