With 8 pools, 9 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.
Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.
The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.
Based on 3817 reviews
- Official Rating
Holidays with added luxury
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- 20kg luggage allowance
- Kid-friendly Premier Families collection
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All Inclusive - Here's what you get
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill, Swiss and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
Sports and Activities
All are included except where indicated.
Rooms ► View all
premium double room
Premium double room is a Platinum Suite and sleeps up to 4 with a king-size or 2 double beds. Rooms also have a CD and DVD player, premium in-room bar, pillow menu, bathrobes, slippers and turndown service. You'll also get Platinum benefits including private check-in, 1 special dinner, exclusive use of a pool and beach area with butler service, discounts at nearby golf course, discounts on spa treatments, discounts on watersports and access to an exclusive Platinum lounge.
junior deluxe room
Junior deluxe room sleeps up to 4 with ceiling fan, 26 plasma TV, minibar restocked daily with beer, soft drinks and water, coffee-maker, safety deposit box and an iron and board on request.
TripAdvisor Reviews Show more reviews »
My dad treated me and my partner to a holiday so I wasn't bothered where I was going really. But after going here I would go again and again!! My dad and his partner had been before and said it was great so wanted to show us and we loved it. Cant really fault it. The hotel is massive, all the staff are lovely and really friendly. My partners wrist band broke and some hotels can be funny about giving you another one but theses were fine with it he just had to sign for it. No problem. when we arrived we checked in and got up graded which was good because we saw where the room was we were having and it was out of the way from the pools and the beech and the room we got was a pool view in the middle of it all. I tried to look in the platinum as we walked past and they look lovely and if you can afford I would recommend them, but we couldn't afford the upgrade and you are still treated like royalty. Even sitting around the pool near our room, we weren't near a bar but the waiters did come round take drink orders and repeatedly returned with drinks, but as always you get treated even better if you flash some cash and they fuss over you then, which can get a bit much. The beech is lovely and so is the sea and great for snorkelling. They also do a trip from the hotel which are a lot cheaper than the ones run from first choice etc, but it is more basic. My partner really got into snorkelling so he went on the trip. He loved it, he just went out on a boat to the middle of the sea, snorkelled, touched fish and held star fish, for just over an hour and then came back. If I was to start picking points that weren't so great, first I would say the restaurants you have to book in we went to Miso which was lovely and mama mia which we thought the same. But we also went the steak house and Mexican which we were very disappointed in both and after both nights we went to the sports bar to get a burger so I wouldn't recommend either. Also take peso with you, the cash machines for it never work and everything works out cheaper and they give you peso change even if you pay with dollars because it works out with the exchange rate they are getting more money from you. Hope this has helped you decide where you are going on you next holiday and what hotel you staying in. But if you have any questions feel free to ask as I would love to tell you more :)More
soapie1993, Stoke-on-Trent, United Kingdom
Excellent facilities, excellent staff, excellent hotel!
I visited this hotel with my mum and brother, this was an important occasion for us as it was the first time we had been on an all-inclusive holiday. A lot of research was done with regards to the country and hotel we wanted to visit and after considering all our options we settled on this hotel. When we arrived it was instantly obvious how much care they put into maintaining the hotel's appearance and providing the best possible experience to their customers. We were greeted straight away and our bags were taken to our rooms, the check in process was painless and we were off finding our rooms within 15 minutes of arriving. The floors were always spotless, the marble flooring in the lobbies literally glistened in the sun. All the staff at reception were very friendly and helpful. The grounds were beautifully landscaped and well maintained. They were cleaned, inside and out, every day and it was always a lovely experience to walk around. Plenty of wildlife could also be found throughout the resort and the main lobbies had a variety of shops for you to purchase items from. We had booked a junior suite that was located near the Sunset lobby and a 10 minute walk from the beach. The room itself was brilliant and more than adequate for the three of us. The room was large, spacious, well ventilated (helped by the ceiling fan and air con system that was fully adjustable). The room had excellent toilet and shower facilities, plenty of plug sockets, lots of storage space, a fridge that was replenished on a regular basis and a television with plenty of channels. The cleaners would come and replace the towels, make the beds and clean the rooms. They did an excellent job so we left tips on a daily basis. With regards to restaurants the hotel has a wide variety to choose from. You have the two buffet restaurants that offer morning, lunch and dinner. The food choice is vast and changes each evening to fit a specific theme of food. In addition to this you have the Sports Bar, an American themed diner. The staff in the buffet restaurants were particularly good and we could not fault them at all! In addition the A La Carte restaurants were, on the whole an enjoyable experience. The Mexican and Chinese restaurants were not to our liking (which was surprising as we all like Chinese food in the UK) but the others we visited (except for the French) were excellent. The restaurant staff were very welcoming and friendly, some of them spoke better English than others and we did try the odd Spanish phrase into the conversation. As one of the main attractions of the resort the beach certainly did not disappoint. There was plenty to do depending on whether you wanted to relax or be more active. A lot of our time was spent lounging in the sun on one of the many sun beds the grounds offered, there were also plenty of shade spots for people who wished to stay out the sun. The ocean was stunning and plenty of time can be spent there. I can certainly recommend the jet skis as an activity as I had an excellent time! Evening Entertainment took place each day. There was also a theatre that offered a variety of performances to fit your mood. For the more active individuals the resorts offers a spa and gym facilities. I would certainly recommend this hotel to anyone who was considering it as holiday destination. My time at this hotel can be summarised with one word: spectacular.More
NathanRE1, Tamworth, United Kingdom
My time at this hotel was very mixed. I would agree with a lot of the negative reviews on this site but I would also agree with the positives. I think there's quite a clear pattern of what's good and what's bad at the hotel. I'll start with the positives... . The hotel itself was very well done. Lobby gave a great first impression along with the walkway with statues on the way to the room. . The scenery and upkeep at the resort was second to none. Considering how large and busy the resort is, you can't fault the staff efforts of maintaining the resort to such a high standard. . The pools were all brilliant. With quiet, party and kid pools; you couldn't not find a pool that suits what you're looking for. . We stayed in a junior deluxe room which had a nice view of the pool and felt clean and comfortable to stay in. . 90% of the staff were helpful, friendly and would go out of their way to help you without expecting a tip. . Food at the Al la Cartes were delicious. Personally I loved the Chinese cooking show and the Italian but they were all great. The only one we didn't go to was the Mexican as we had heard from people out there it was terrible which is pretty ironic really! . Although entertainment at night was a bit tedious, the staff did make an effort. I think it all depends on personal choice, but wasn't really for us. I'm sure it suits some people's taste though. And now for the negatives... (sorry!) . When checking in we asked to upgrade to the platinum rooms. Despite having many available the receptionist quoted us a price above $1000 when before I have heard of people getting the upgrade for a few hundred dollars at the most. A bit disappointing, but wasn't the end of the world! Despite taking over an hour to check in! . Was very disappointed with the buffet. I understand the hotel has to cater for many different tastes but I really though it lacked the quality for a 5* hotel. Especially as the a la Cartes were such a good standard. . There are no places you can get snacks from to take it back to your room. Unless you want to send $12 on crisps you're stuck with no options. Why rip off guests who spend a great amount of money visiting the hotel in the first place. . Staff on the beach would continuously try and sell us massages. I was asked 3 times in the space of 5 minutes which really is a joke and the last thing you need when you're just trying to relax. . My one pet hate is being asked to tip. I have no problem tipping, especially when its deserved. However numerous times I would be asked to tip which I really disliked. . A bit of a petty complaint, but there was a lack of English speaking channels on TV. I know we're in a different country, even so majority of the guests are English speaking. . In this day and age to pay for wifi is a joke. . Mini bar was not restocked everyday. We would often run low on water. Overall I would not recommend this hotel to anyone. It really isn't worth what you pay for and there is a lot missing to make it a 5* hotel. If you enjoy drinking all day you will be fine. I guess I just expected a lot more and was left feeling disappointed by this holiday. More
Joel127, Wokingham, United Kingdom
Very nice, once you know the ins & outs
My sister and I went on a groupon package, and we had a very nice stay. The grounds were immaculate. The rooms were well maintained and very spacious although not brand new. Comfy beds, spacious bathroom, walk in closet, outside deck - really all quite nice. the all inclusive was really generous with the food, soft drinks and liquor. The food quality was very good and choices were extensive, and slightly different things on the buffet each day. Our issue was at check in - WHAT A DISORGANIZED DISASTER ZONE! There were people milling around everywhere trying to figure out what line to be on. There was one line to keep people from crowding around the check in counter and have only a few approach the counter at a time but this was not working as no one was directing the flow of people. Despite my repeatedly questioning the staff that was also milling around the check-in took over one hour b/c of this poor organization. Also, when we finally reached the desk, they did not really explain to us how the resort works. Like the way you need restaurant reservations if you don't want to eat at the buffet. Contrary to our initial exposure in the reception area, the rest of the resort seemed well run and all the staff were friendly and helpful. The various bartenders, cooks and servers seemed to be working very hard to please and help us enjoy ourselves, and after we understood the ins & outs, we did.More
Andria1055, New York
Good hotel, good service, good all round
Having seen some of the reviews on here I had become a little apprehensive, but as I came here on a recommendation of a good friend I felt there was no way he'd have sent me somewhere rubbish! I'll try and use headers to describe the hotel : * Overall impression & layout The lobby is impressive - mirrored by the Sunset side. It's just a mirror image, not a different hotel. Far to walk? Nonsense. It's a large hotel, what do you expect? We were right in the middle, less than 5 mins to beach or lobby. Honestly. The grounds are impressive, lots of cats and animals, and impressively maintained - there are literally tens of people working on the grounds at any given time and they are immaculate. * Check-In Check in was quick - no complaints at all. In contrast to all the other reviews, our check in was quick, but then it took well over 2 hours before the bell boys brought our luggage to the room. To me, that's way too long. * The Room We had a Laguna Suite and this was WELL worth the upgrade fee. Free wifi in the room, jacuzzi in the room, mini bar in the room.... It was all there. Mini bar was restocked every day as advertised, room was cleaned and turn down service every day, as advertised. No surprises anywhere. The room was also very large, with a walk in wardrobe. NEGATIVE = THE MOSQUITOES! This isn't the hotel's fault but I would hope maybe they consider a mosquito net or something. The mosquitoes really ruined the trip for me. * The Food The buffets were really not as bad as people make out. It's a buffet catering for hundreds of people, so it has to be a little bland and is of course not comparable to restaurant food. Frankly, I thought the buffet's better than the a la carte restaurants, as the buffet had decent bread and salad bar if all else failed! Breakfast omelettes were also great! Room service was a little disappointing for breakfast - most of it was cold when it arrived. Do not buy crisps in the hotel shop. $12 for a bag of Cheetos!! * The A la carte restaurants As we were in a suite, some bookings had been made for us. I have to say, I was disappointed. Tiny menus (3 options per course), and food came so quickly that it was clearly pre-cooked. The Miso Chinese was OK, the French restaurant was the best out of the bunch, and the steakhouse.... was so disappointing. Frankly, the steak I'd had at the special platinum buffet the night before was better. I left hungry out of each of these. * The Spa Great - we had a taster session included with our room, and I actually went back for an aromatherapy massage. Tip - phone in the afternoon. As a Laguna guest, you get 10% off anyway, but as they're filling gaps and availability, I got 30% off my massage! They were both lovely. * The Pools Pools were great - the Laguna pool was amazing as this was limited to just platinum guests, and as the weather was bad when we were there, it was great fun lying in the cabana being dry under a tropical thunderstorm with a cocktail. * The Beach Again - yes people will offer you massages. But if you politely declined, they wouldn't come back. At no point did I feel harassed or anything. The beach has a snack bar which is hot dogs and burgers, which were surprisingly decent quality. * The Service Hit and miss, as with any place. We'd made sure we had lots of small dollar bills so we could tip good service, and this seemed to be appreciated. Room service was fine, no complaints. On our last day, we had a new waitress at our pool called Ale. She deserves a special mention. Cheerful, fast, friendly, and with a great sense of humour. She made the day! * Some general tips : Bring insect repellant. The mosquitoes were the bane of my life here and even with local after bite and local spray (expensively purchased at the hotel shop) this didn't stop it. Even better, a mosquito net. Do not buy food from the hotel shop. You'll need to bring it with you as you're in the middle of nowhere with nowhere to buy food, but $12 for a bag of Cheetos is outrageous. On the way out of the airport, we'd booked a shared transfer for $26 each. On the way out of the hotel, just take a taxi. The hotel will ensure you're not ripped off, we paid $50 fixed fee from the hotel directly to the airport. Well worth the money.More
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