Iberostar Paraiso Maya

There’s lots to do here, it’s right on the beach, and you’re not far from Cancun.

This place is right on the beach, surrounded by mangrove trees and tropical jungle. It’s 15 minutes’ drive down to Playa del Carmen, while Cancun is double that.

The décor takes its inspiration from traditional Mayan architecture. Then there’s the mini waterpark and huge pools. For dinner, the big main buffet is backed up by 10 more restaurants across the Paraiso resort.

TripAdvisor rating

Based on 2641 reviews

  • Official Rating
  • 5Buildings
  • 3Floors
  • 434Rooms
  • 5Lifts

All Inclusive - Here's what you get

Food

24-hour All Inclusive. Full Board buffet meals. Unlimited à la carte visits. Snacks. 24-hour room service.

Drink

24-hour All Inclusive. Unlimited local and selected international alcoholic and non-alcoholic beverages including beer, wine, cocktails, spirits, juices and soft drinks. Minibar in room.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Lazy river

Separate from the main pool. No age limit but parental discretion advised due to the current.

Waterpark

Suitable for kids up to the age of 12, although those under 6 should be accompanied by an adult. Towels and sunbeds are provided.

El Tapatio Mexican restaurant

In the Paraiso Maya part of the resort. Reservations required, and high chairs are provided. Vegetarian menu available.

Rooms ► View all

junior suite

Junior suite sleeps up to 3 adults or 2 adults and 2 children, with 1 king-size or 2 double beds, plus a sofa-bed only suitable for a child up to 12 years. This room comes with a living area, bathroom with Jacuzzi®, stocked minibar, cable TV, DVD player, bathrobes, ceiling fan, iron and board.

junior suite

Junior suite sleeps up to 3 adults or 2 adults and 2 children, with 1 king-size or 2 double beds, plus a sofa-bed only suitable for a child up to 12 years. This room comes with a living area, bathroom with Jacuzzi®, stocked minibar, cable TV, DVD player, bathrobes, ceiling fan, iron and board. This room can be sold as a single.

TripAdvisor Reviews Show more reviews »

Everything was great until...

I went on a family trip with 6 adults (including myself) and 1 toddler. The resort is fabulous with very friendly staff. The rooms were clean, a bit dated, but clean and our mini fridge was always stocked with plenty of bottled water. The food at the restaurants were very good, we went to 3. The food at the buffet had a great variety and the food quality was good. The pool and beach were fantastic as well, many activities and shows to keep everyone busy and involved. Everything was great until the last day where I got a stomach bug for the plane ride home, and the day after 4 other adults got sick with poopy gut and projectile vomit. Although unsure where/how we all picked up the bug, this did not happen when I visited other resorts. Overall though, my experience at this resort was positive.More

hatemonger, Calgary, Canada

First time in Mexico, definitely not the last

I stayed at the Iberostar Paraiso Beach with my girlfriend in mid August 2014 and I was honestly very impressed. I had never been to resort in Mexico before (my previous resort experience was only in Cuba - and the last time I went with my girlfriend we both got sick) so my opinion may be a little biased given that it was my first time in the Riviera Maya. We arrived late on a Friday (8pm) and check in was smooth - albeit it took a little while as there were only 3 staff members on duty and a few families were checking in at the same time. We went straight to our room and I was very impressed. We stayed in 3245 and the room was very clean and a decent size. It came stocked with 4L of water and assorted other drinks. We walked back to the buffet, got some supper and then walked back (more on this later) to the room and crashed. Over the course of the rest of the week we spent some time moving around between the beach, the pool and the shopping plaza (free Wi-Fi!) Generally we would start our day at either the beach or the pool and switch after lunch. We never had too much trouble finding a spot to sit at either location, but that's not to say that you won't be walking around a little bit. The beach is gorgeous, although it is a bit rocky. I had read on TA that people were having trouble making reservations at the A La Cartes, this was not an issue for us, although I went early (9am, when the desk opened) one morning to make the bookings. We went to the Brazilian, Japanese and Mexican restaurants, all of which were a nice change of pace from the buffets. My biggest issue with the entire trip was with the buffets - the food is not labeled very well. If you are ensure of what something is, it's not very easy to identify it by reading the labels as they are generally all over the place. Not a huge deal, but I don't have any allergies. I could see it being a problem if I was. Walking. The Resort is HUGE and you can't really depend on the bell boys to pick you up with their carts. My girlfriend and I are in good shape so we didn't mind the walking (in fact it felt good after lying around in the sun all day) but i would not recommend the resort to anybody with difficulties getting around. Overall - Had a blast, am strongly considering going back to the Iberostar complex, might try the Lindo next time. P.S. Shout out to Geraldo and Omar at the pool bar. Best Bar Tenders on the resort. More

JJFost, Montreal

Loved being treated like royalty....

The best vacation experience ever! Travel dates 9/6/14 to 9/12/14. We were given the royal treatment. The variety of food was excellent and the drinks were great too; there were 9 of us traveling together and we all enjoyed the beautiful pristine beach and the swimming pools. The resort is beautiful, expansive, well manicured lawns, squeaky clean...some reviews we read before getting to Iberostar stated the resort trams/transports never came around to pick you up..but..all you have to do is call the front desk to send one to your building. You don't have to leave the resort as they have plenty of things to do..but we did take a tour to the Mayan Ruins at Chichen Itza and it was wonderful (be sure to wear a good pair of walking shoes--a lot of walking). Juan from Lomas Tour/Travel was our assigned Concierge and he made sure we were well taken care of from the time we landed in Cancun. Ate at the Japanese & the Steakhouse restaurants..nothing special, we thought the regular buffet was just as good if not better. Would definitely return to this resort, we loved it. More

A TripAdvisor Member,

Truly beautiful, amazing place to stay !

We got back yesterday from 14 days at paraiso beach... Well what can I say, this has to be the best hotel I've ever stayed in- Quick check in, got to a beautiful room, fridge fully stocked as well as tea and coffe ( filled sometimes twice a day) room was immaculate, aldi cleaned twice a day and always at least 6 fresh big towels. Food? Fabulous - catered for each bad every person, I are like a queen, 7 restaurant ( italian, gourmet, Mexican, Brazilian, med, Japanese and steak house- may I suggest steak and bacon kebab skewers in Mexican ( the best ) and surf and turf in the med!!! They say u should only book so many a week but we booked all 14 nights we were there!! The buffet was great, George the waiter was amazing he took care of us the whole 2 weeks, be called me Christina and myhusband Ammeretto bless him, drinks were at the table before we even sat down!! The beach bar was great, tell Lionel Ur name and he calls u it every time he sees u!! If any one sees him plz say Christine says hi and Ammar still drinking his milk!! A lot of people don't no, but the shopping centre has everything free for u 2, best tacos, beautiful ice cream bar, and a star bucks coffe which also does fresh baqells and sandwiches! The staff were so friendly and the shows were well worth watching at night, also followed by karaoke !! I can't rate this hotel enough, I'm missing the champagne!! Book this hotel u will not be dissapointed!! X More

Erekat1,

Fantastic resort and service! 09/07/14-09/12/14

My friend and I spent 6 days at this beautiful resort. Our room was spacious and comfortable, it was located right in the middle of the beach and lobby/restaurants (3 min walk to both). The beach is absolutely gorgeous even though we went during the hurricane season and it was cloudy most times. The pool is massive, we never had trouble finding somewhere to lounge around. The resort also offers fun activities throughout the day. We learnt salsa dancing and rode bikes around the entire resort (which is huge). The hotel offers a shuttle bus to a nearby market place in Playa Del Camren, we did most of our souvenir shopping here. It's well worth a trip as you get to see a little bit of the local Mexican environment. There are 6 restaurants to chose from, I recommend the Mexican (reservation required) as well as the buffet at La Plaza (no reservation needed). The food was delicious, especially the fish. It wasn't as spicy as we had hoped, we always had to get extra hot sauce and chili peppers on the side. After dinner, there are shows every night. We LOVED the magic show, it was entertaining and lots of fun to watch. Overall, a very stress-free holiday at an all-inclusive resort. The staff is friendly and helpful, there was abundance of food and drinks. Hot sunny weather, with the exception of a few rainy periods. Definitely recommended to everyone!More

Ayesha A, Toronto, Canada

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