There’s lots to do here, it’s right on the beach, and you’re not far from Cancun.
This place is right on the beach, surrounded by mangrove trees and tropical jungle. It’s 15 minutes’ drive down to Playa del Carmen, while Cancun is double that.
The décor takes its inspiration from traditional Mayan architecture. Then there’s the mini waterpark and huge pools. For dinner, the big main buffet is backed up by 10 more restaurants across the Paraiso resort.
Based on 2700 reviews
- Official Rating
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board buffet meals. Unlimited à la carte visits. Snacks. 24-hour room service.
24-hour All Inclusive. Unlimited local and selected international alcoholic and non-alcoholic beverages including beer, wine, cocktails, spirits, juices and soft drinks. Minibar in room.
Sports and Activities
All are included except where indicated.
Rooms ► View all
Junior suite sleeps up to 3 adults or 2 adults and 2 children, with 1 king-size or 2 double beds, plus a sofa-bed only suitable for a child up to 12 years. This room comes with a living area, bathroom with Jacuzzi®, stocked minibar, cable TV, DVD player, bathrobes, ceiling fan, iron and board.
Junior suite sleeps up to 3 adults or 2 adults and 2 children, with 1 king-size or 2 double beds, plus a sofa-bed only suitable for a child up to 12 years. This room comes with a living area, bathroom with Jacuzzi®, stocked minibar, cable TV, DVD player, bathrobes, ceiling fan, iron and board. This room can be sold as a single.
TripAdvisor Reviews Show more reviews »
Not our cup of tea - prefer smaller resort with better hospitality. Resort is huge so getting from rooms (4th floor with no elevators) to pool or restaurants was a hike. Staff was not friendly and seemed like they were not understanding our requests. No top shelf liquor in the place! They advertise it and the best they have is Absolute vodka? That's not top shelf! Had to pay for wi-fi which is rediculous in this big of a resort, and it was only in the lobby and room, then when it didn't work in the room, they were not even apologetic. By the 3rd day, the wi-fi won't connect at all for some of us. They finally refunded us. Dinners were poor. Usually the restaurants with reservations are good. Don't recommend Meditteranean or Steakhouse! Pools were not "hopping" like you'd expect with fun and music, no waitress service for drinks, no food service at the pool or bars. Other resorts I've been to were much nicer and accomodating to every request. Room was ok after the TV and outlets were fixed. Buffet food was so / so, but I don't think they are ever too great. It rained a bit while we were there and the floors are all marble. I saw several elderly folks slip and fall in the lobby and the staff didn't even come running to help them up! They should have rubber mats to put down when it's raining. Staff seriously needs to be more considerate. Our room was perfectly clean every day and fresh towels and lots of bottled water, so our housekeeper did great but she couldn't speak ANY English so we couldn't communicate with her. We would never go back to this hotel. Overall too large and unfriendly and did not get what we paid for.More
Ellen K, Saint Louis, Missouri
Hotel Room VERY poor
I did not have the "experience" that I was expecting to have staying at this resort. The A/C in the room did not work. It was VERY warm in the room. I had to call the front desk over 4 times over a 1.5 day time span in order for the A/C to be fixed. Of course, the power went out in the whole resort after the A/C was FINALLY fixed, and once power was restored, the A/C was broke again, and took another 3 calls to the front desk in order for them to fix/adjust it. I was on vacation, and expect the room to be cool in 90+ temperatures. Room service took upward of 2+ hours both times we called, and food was COLD once it arrived. This happened once on the first day we got there, so we decided to give it another shot. Again, took 2+ hours to arrive at my room, and once again, the food was cold. I did NOT have an enjoyable stay as far as the room is concerned. I give the actual hotel room and room service a big fat FAIL. Other than that, the amenities (pools, bars, staff), were great. More
Tonyspo, Worcester, Massachusetts
Great family hotel
We booked as a package through Southwest. We feel we got a good deal and you get your money's worth staying here. The restaurants are good. We had the Mexican restaurant which offered a good selection. The nightly entertainment is good- better than about a dozen other Cancun area hotels we have stayed at. It rained a lot the first two days but the staff did a great job at cleaning up the resort and beach from all the debris. We traveled with a 1-1/2 year old and would recommend this hotel for others traveling with children. More
Great resort, property.
We purchased our vacation through Westjet. For what we paid, I feel we were spoiled. This resort is lovely. Yes, it is very large. But the grounds are gorgeous to walk through. There are also shuttles running continuously throughout the property. The check-in was quick and easy. We were shuttled to our room which was large and clean. The housekeeping staff does a fantastic job. There are plenty of food options. Our only disapointment was the Mexican restaurant. The Mediterranean, Japanese and Italian were fantastic. As were the buffets and snack bars. The pool was increadibly large. Lots of room for everybody. 3 swim up bars. Lots of seats in the shade or sun depending on what you want. The beach was really nice. Yes there are some rocky areas. Before you run in, look for where the other swimmers are, where the rocks are, and you'll be fine. The water is gorgeous. This resort is extremely well staffed. All the staff are friendly and helpful.The bartenders are very generous. I didn't catch a whole lot of the entertainment but what I saw was great. The shopping mall and nightclub were an added bonus. The WIFI is free at the shopping centre. I would wholeheartedly recommend this resort. There is something for everybody.More
Andrea W, Campbell River, Canada
A Very pleasant surprise!!
We were shifted from a scheduled trip to Los Cabos, to the Iberostar due to the hurricane in Los Cabos. I was really disappointed. We left on Oct. 12 to go back to the Cancun area for the 12 or 13th time. Was I surprised. We had a tremendous time. We had great service. The front desk staff was very helpful and our every request was met or exceeded. Geraldo at the pool bar as well as the rest of the staff took very good care of us. Our maid service rep David was very prompt and the room was spotless it seemed like within minutes of us leaving the room. The pool was absolutely awesome and we have stayed everywhere from the Moon Palace to Bahia Principe Akumal. From the shuttle personel to the grounds crew, everyone was pleasant and worked hard to make sure we had a good time. We definitely would return.More
Richard H, Carrollton, Illinois
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