Iberostar Paraiso Maya

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Along the Riviera Maya this hotel stands out from the crowd thanks to its replica of the famous stepped pyramid at Chichén Itzá. And it’s not just there to look good – it’s home to one of seven bars on site. But the Iberostar Paraiso Maya has more than eye-catching sights. It’s also got nine restaurants, eight pools, a wave machine and lazy river, and a golf course on its doorstep. Plus, it’s only 45km from the shops, bars and restaurants of Cancún.

TripAdvisor rating

Based on 2307 reviews

  • Official Rating
  • 5Buildings
  • 3Floors
  • 432Rooms
  • 5Lifts

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All Inclusive - Here's what you get

Food

24-hour All Inclusive. Full Board buffet meals. Unlimited à la carte visits. Snacks. 24-hour room service.

Drink

24-hour All Inclusive. Unlimited local and selected international alcoholic and non-alcoholic beverages including beer, wine, cocktails, spirits, juices and soft drinks. Minibar in room.

Sports and Activities

All are included except where indicated.

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Lazy river

Separate from the main pool. No age limit but parental discretion advised due to the current.

El Tapatio Mexican restaurant

In the Paraiso Maya part of the resort. Reservations required, and high chairs are provided. Vegetarian menu available.

Waterpark

Suitable for kids up to the age of 12, although those under 6 should be accompanied by an adult. Towels and sunbeds are provided.

Rooms ► View all

junior suite

Junior suite sleeps up to 3 adults or 2 adults and 2 children, with 1 king-size or 2 double beds, plus a sofa-bed only suitable for a child up to 12 years. This room comes with a living area, bathroom with Jacuzzi®, stocked minibar, cable TV, DVD player, bathrobes, ceiling fan, iron and board.

TripAdvisor Reviews Show more reviews »

Nice resort, with some flaws

It's a pretty nice property. We love large properties so this was good for us because we got to do a lot of walking/explorying. I like the pretty water-landscaping around the lobby and restaurants and the flamingos/swans. The beach isn't so great (rocky), but there is a nice roped off section that is beautiful to swim in. The sand is well-kept and you could walk down the beach in either direction - although there isn't much to see. The pool is massive - biggest I've ever seen! The rooms are nice and well decorated, and our air conditioning worked well and was comfortable to sleep in. Stay away from Building 41 - it is conveniently next to the buffet, but it's loud because of the peacocks/parrots and the view from your balcony is awkward (people eating) and convered in peacock excrement. We ate at the Mexican (not so good), Japanese (great), and Meditteranean (great). Guard your food at breakfast - the buffet is outside so the little birds sit and wait to snatch up your food in the morning! I liked the drinks, particularly in the small lobby bar and enjoyed that thier beer was Dos Equis. If you don't like the drinks, then remember to be speciific when ordering so that you get the brand of liquor that you like. The daily buffet seemed small and repetitive compared to other resorts I've been to in the Carribean (no themes), and the food was mediocre and lacked seafood (rarely shimp, no crab, etc). A couple people in our party got bad food poisoning, but I guess that can happen anywhere :( One unhygenic thing to note though - we had a toilet back up, and the maintenance guy came to fix it and just wiped the flood up with a mop, no bleach or cleaning solution - which makes me wonder how well they are "cleaning" the rooms? The resort was impecable looking through - very well-kept and tidy, especially considering the size. The staff all seemed friendly, helpful, and our maid was very kind. We appreciated the long list of daily activities that the Star Friends hosted. Unfortuantely, one of the worst parts of this hotel is the behavior of some visitors who stayed at it. Unless you wake up early, it was impossible to ever find a chair at the pool, or shaded chair at the beach that wasn't "reserved", even thought there were hundreds that sat empty the entire day. Also, I couldn't help but notice a lot of people eating while browsing the buffet (before they sat down) and picking things up with thier fingers instead of the tongs. Yuck!? Maybe they should sanitize people's hands on the way in? Anyways, I also liked the little shopping area (features a good little included taco restaurant and free wifi) as well as the ice cream place near the pool. We took an Alltournative tour to Tulum Jungle Maya, and snorkeling the amazing cenote was a highlight of our trip. Overall, I probably won't return to this resort myself, but I wouldn't hesitate to recommend it to friends if they got a good price. It's a beautiful place and the weather was fantastic the whole week.More

lotzasmiles,

Over promise and under deliver

Typical all inclusive treatment. The special restaurants are hard to get into and staff puts up all kinds of barriers to make reservations. If you want to add a person to your party staff automatically says no and that there is no room when there clearly is. If you want to get any type of service at the bar you need to tip the bartenders. There are no servers at the pool, beach or shows. The alcohol is watered down and the drinks are weak. Brad GruizingaMore

Bagsq, SPRING LAKE

Best vacation

I went with my family as a graduation trip. The starfriends and wait staff were amazing. they have activities all day and everyone gets into them making them more enjoyable. while you're there you should try all the activities. they have beach volleyball, water aerobics, zumba, yoga, darts, archery, soccer, water volleyball, dance lessons, tennis matches and pool games. Everything they offer makes the trip so much more fun. While you are there you should also check out the shows. When we went they had such a variety of shows. We saw a few that were hysterical, others that were easy to get into and enjoy, and some that were entertaining beyond belief. The singers in some of the show are incredible and make you want to give them all your focus. Along with the singers, the Star friends were amazing. when my family and i went we were treated amazingly and they made us feel like we were at home and like we'd known these people forever. Alex, Caesar, gana, Mantsè, and several others that gave us the best experience. The rooms were very nice. The had enough space for everyone, the bathroom was nice and the housekeeping services were great. against most peoples assumptions nothing was stolen or taken from our room or even by the pool. The live animals around the resort were such a great treat and anytime you needed someones help, they were more than willing. the only thing that i would do differently when it comes to the vacation, is making sure we buy plenty of sunscreen, aloe, cold medicine, tums, that sort of stuff ahead of time because once you get there, it's extremely expensive. You should also buy inflatable pool toys and floats but don't take them out of the package until you're there because on the resort they were very expensive. but overall, the vacation coudln't have been betterMore

Amanda B,

Week of Sun

Background: Stayed at this resort for a week with my husband for our honeymoon. My husband's first time at a resort, my second (stayed at a RIU resort in Mexico before). Resort: Beautiful grounds, and very large. We didn't realize until our sixth day that there were actually two pools beside each other, so we missed out on the activity pool for the most part. Got terribly lost on an evening stroll which was great fun :) Loved the exploring and all the different animals. I love walking and did not think a large resort would be an issue, but ladies please consider getting a room in one of the buildings near the lobby end of the resort if you like to wear high-heels in the evenings. We were in one of the buildings near the beach/pool which was awesome during the day...but awful for the walk back from the lobby when there were no carts around. The resort doesn't seem to cater to kids as much as other resorts...I like that it was mostly adults...and I liked that it wasn't a party resort either...didn't have to deal with overly drunk obnoxious people. Rooms: Well appointed and roomy. Air conditioner worked well. Safe was free and easy to use. The washroom looked newly renovated and had a lovely walk-in shower. Beach/Pool: There were a few rocks in the water, but overall great beach for jumping waves and cooling off. We walked the whole strip of beach from one end of the Iberostar resorts to the other and the beach is the nicest in front of the Parasio Beach resort. We never had trouble finding a beach chair, you will have to arrive early if you want one in the shade though. The pool is so large and long, it is never crowded. 3 swim-up bars, one being in the "quiet area". We loved the quiet area of the pool, so romantic, with bali-beds on an island in the centre and mini huts with two chairs surrounding the pool area. Food/Drinks: So many restaurant options, I don't see how anyone can get bored. We thought the buffet food was delicious with great variety. Only complaint would be that the food never seemed to be hot. We went to 3 a la carte resaurants, would recommend the Mediterranean and Asian for sure. The Gourmet restaurant is very elegant inside and has excellent lobster, but we didn't care for either of the appetizers we ordered. Drinks were typical of other resorts. A little watered down at the pool/beach, but if you want yours stronger, just say so and they will accommodate. I personally thought the drinks back home were of better quality taste wise and such, but I wasn't disappointed as they're free. Best drinks in the Lobby Bar! Service: We found the front desk to be helpful when we were there in person. However when calling front desk from our room for assistance, it took over an hour for them to show up. And when we were locked out of our room one morning (there were no trolley carts operating yet) we asked several staff for assistance, who used their walkie talkie thing to notify the front desk, but after waiting for 40min my husband ended up walking down to the lobby (our building was on the opposite end of the resort). Great service from the housekeeping staff, always new towel animals and designs on our bed, and on our second night there we had rose pedals sprinkled throughout our room, fridge always well stocked. We didn't have to tip to get this service. Only time we tipped was when one of the maintenance staff went out of his way to cut down two coconuts for us from a tree for us to drink, so neat! Beware, coconut juice is a natural laxative, so don't over do it. Service was good in most of the restaurants and bars. We were ignored at the Mediterranean restaurant after we declined ordering wine. It was nice to have the trolley carts run through the resort, but it would be nice to have them run more often! Only other comment on service was that we were offered cocaine and "what ever you want" three times while on the resort. Did we have a sign over our head or something? Twice by separate staff (the ones that cart you around the resort), and once by a beach vendor. We were not impressed with this... Entertainment: to be honest we only took in 3 of the night shows, and found them to be average. There were lots of activities during the day and good variety...wish we had done more! Entertainment staff were friendly and professional. We checked out the disco one night, and there was a pretty good turnout considering all 4 resorts within the Iberostar chain have access to it...its fun to do at least one of the nights if you like dancing :) Overall: We enjoyed our stay and would recommend this resort to friends and family!More

Michelle D, Kelowna, Canada

Fantastic Vacation

As soon as we got outside the airport Lomas Travel was waiting for our arrival, very friendly and professional, smooth transition for airport to hotel. Upon arrival to the Iberostar Beach Resort the staff were extremely friendly and wanted to make our vacation a memorable one. Check in was very easy, our room was not ready however we were given the option of another room that was ready or upgrade to a king, beachfront room for a nominal fee (about $28 extra per day) We chose the upgrade on the 2nd floor with no regrets (3025). The room although a bit dated was very bright with vibrant colors, clean and large. Noticed that there were not a lot of outlets and my husband needed one close to the bed for his cpap, called the front desk and an extension cord was delivered almost immediately. Refrigerator was not stocked with beer but again another phone call and on the 2nd day it was stocked. Bell boy brought our luggage and immediately we went to check out the beach and pool. Grounds very clean, always saw staff cleaning and making sure everything was perfect. Beach was beautiful although everyday we were at the resort the red flags were out indicating extreme caution to swim undertow was rough, and one day they had a black flag waving. Pool was huge, several areas to relax, concrete loungers in the water were the best, end of the pool was a quiet area with waterfalls and a Jacuzzi which bubbled like one but it was cooler than the pool, still relaxing though! Very nice childrens area, 3 swim up bars, best bartenders Eduardo and Omar!!! Always smiling no matter how hot it was or rude some of the patrons were. Drinks were fantastic, banana mama the best, we gave tips daily (not required) I would recommend bringing your own tumbler otherwise you will be walking frequently to the bar for more drinks. Plenty of chairs with umbrellas but if you wanted to reserve a cabana I would recommend getting up very early (05:00) to place a towel otherwise space is plentiful at the pool and the beach. Several food choices, beach grill was just that hot dogs, hamburgers. Ate at the pool buffet only a few times for breakfast, decent choices with an omelete station. Main buffet had more food to choose from. Staff were always there to assist with whatever we needed. Lunch we always made our way to the shopping area for the tacos , AMAZING TACOS and then for dessert the crepe/ice cream shop!! Dinner buffet had many choices. Be sure to stop at the concierges desk early upon arrival to make dinner reservations, we chose the Japanese restaurant which was plentiful and tasty and the Mediterranean where we had steak and lobster and the Steak restaurant. All 3 were good. The resort is huge, lots of walking not horrible though and after eating and drinking good food it was nice to walk it off before heading to bed, but they did have shuttles that ran frequently and if needed they were available. Remember to bring sun screen, the gift shop on site sold it however it was $35 a bottle (ouch), and if needed there is a pharmacy at the shopping area which sells everything. If you want to leave the resort for a day to Playa Del Carmen, they have shuttles that run every hour or take a cab which is what we did. I loved this resort.More

tuftxnswife, Saint Louis, Missouri

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