This supersized beachside hotel has a trio of huge pools and dining choices ranging from Japanese to gourmet.
This hotel is on a private 800-metre beach, where you can sometimes spot nesting turtles on the sand. Inside, all rooms are junior suites with hydro massage tubs, and nearly all have sea views.
The pool scene is made up of 3 joined-up lake-style pools. And for dinner, the Tex-Mex à la carte stands out. The hotel even has its own shopping and leisure centre, with boutiques, bars and a disco.
TripAdvisor Traveller Rating
Based On 8539 reviews
- Official Rating
Book a Garden View Junior Suite between 24th April 2015 and 31st January 2016 and receive a free upgrade to a Junior Suite Golden Club room for arrivals from 1st May 2016 to 31st October 2016. Your booking will be automatically upgraded in resort.
All Inclusive - Here's what you get
Buffet meals. 3 visits per week for dinner in a choice of speciality à la carte restaurants. Snacks. 4 à la carte dinners for Golden Club guests. Unlimited à la carte dinners for Don Pablo Collection guests.
Local alcoholic beverages including beer, spirits, cocktails, house wine and soft drinks.
Sports and Activities
All are included except where indicated.
Facilities► View all
3 outdoor pools
With sunbeds, parasols and towels.
Daytime activity programme
With dedicated entertainers on hand throughout the day and activities such as boccia ball, volleyball, darts, dance classes, bingo, quizzes and aqua gym classes. Check out the programme to see all the activities that are on offer.
The hotel-run kids' club is for ages 4 to 12 years.
Rooms ► View all
junior suite with garden view and balcony or terrace
Junior suites are spacious with a stylish canopy bed. They sleep 3 adults and 1 child or 2 adults and 2 children up to 12 years with a king-size bed and a sofa-bed or 2 doubles. Suites come with a hydro-massage bath and Wi-Fi*. From the balcony or terrace, you'll have views of the garden.
junior suite with sea view and balcony or terrace
Junior suites are spacious with a stylish canopy bed. They sleep 3 adults and 1 child or 2 adults and 2 children up to 12 years with a king-size bed and a sofa-bed or 2 doubles. Suites come with a hydro-massage bath and Wi-Fi*. From the balcony or terrace, you'll have views of the sea.
TripAdvisor Traveller Reviews Show more reviews »
Consistently warm and friendly. Inconsistent Customer Service.
The property was well maintained, lush, and fairly simple to navigate. We had the upgraded Gold Service. It could be better described as the "tarnished gold" service. When we checked in, we were essentially handed a packet. The attendant did not review the information with us. Which would have been helpful. They did not review the ridiculous a la carte Restaurant reservation system. Unknown to us they had pre booked us into two random restaurants with very late seating times. It took some ding but we were eventually able to change the times and add an additional restaurant. The service was "spotty". Don Pablo's service was excellent. The Japanese restaurant's dÃ©cor was lovely but the service and atmosphere was not up to par. The Grill was mediocre. The Beachfront Bar Staff were good and the Jerk Shack had excellent Jerked Chicken. The main buffet delivered an excellent Seafood Night. The Atrium Bar evening entertainment was very good. We also enjoyed the Steel Band that performed in the Market Place one evening. Overall, the late evening entertainment was amateurish and not very compelling. They need to market and advertise the Market Place and Vendors better. It was like a ghost town. If having the majority of the Non Smoking areas occupied by chain smokers doesn't bother you then you will appreciate the non compliance policy. Van transportation coming and going was pleasant.More
I honestly don't know why this hotel got such bad reviews. I just got back from this resort on February 1st and I had such a blast. The staff was EXTREMELY friendly and made you feel very welcomed. The food was good. My boyfriend and I only made it to the steak house because the other restaurants were booked but it was very delicious. The other nights we would eat at the buffet and the food was just as good ESPECIALLY for a buffet. Extremely clean. The staff was constantly switching out the fruits to make sure they were fresh. The rooms were standard hotel rooms. Also during the day we would eat at the buffet by the beach and I must say the Jerk Chicken was Delicious !!!!!!!!! There was absolutely nothing wrong with this resort and I cannot wait to return sometime in the near future !! More
Beautiful Resort but Poorly Managed
My wife and I attended a wedding here and it is amazing how poorly things could have gone. First the good bits. Most of the staff were very friendly and excellent ambassadors for Jamaica. There is plenty of food (great jerk chicken) and alcohol. Nice pools and lots of activities/entertainment going on. The rooms are spacious and the views stunning. The fitness centre is well equipped and spin bikes look brand new (bring your road bike shoes). It would have been nice to have air conditioning there. Now the bad bits. Check in was chaotic and poorly handled. Our room had no hand towels, no bath mat, and only one beach towel. I reported this to the front desk who insisted they would look after that right away..... nada.... 2 days later we got towels. We never did get a blanket so had to use the house coats and towels as a blanket. The safe didn't work despite all the instruction they provided.... 2 days later someone figured out that they hadn't reset it from when the last guests checked out. There is an adults only building full of families with children even though this is well marked but the kiddy pool area with shaded cabanas ideal for small children is an adult only area even though it is not marked as such. The beach is average. The 'a la carte' meals reservation system is brutal. We were given 2 reservations upon check in. One was for the same night as the wedding we were attending in a different restaurant. We had to line up with all the other stiffs trying to change reservations and get the additional ones. It was chaos. The customer service rep eventually told she would work on it through the day and that I should come back tomorrow. I cam back tomorrow and she had the day off. Nothing was done. We were a wedding party of 33 but never got to sit together except for the wedding dinner. Some in the party received no dinners. For the wedding, we reserved the whole restaurant but people kept coming in because staff had inadvertently handed out reservations to people. People just kept coming in. There was no signage indicating there was a private party. Money talks. If I didn't have money in hand sometimes the bartender would look right through me like I wasn't there. Being in line didn't matter. There is no semblance of serving those that have been waiting the longest. It is virtually impossible to get a good glass of red wine unless you want to upgrade at dinner. And you better like chardonnay because often that is the only choice in white wines. I wanted to extend my check out. I was told the night before to come back at 7:00 to see what the room assignments were. I got up early and came down to make sure I was one of the first to get a late check out. I was told, sorry, I need to come back at 11:00. I cam back at 11:00 only to find out that the extended check out rooms were already gone. Really? I probably spent half of one full day in line trying to sort out issues. The resort is huge and you will walk alot and do lots of stairs. You will also wait in line (8:15 reservation and we didn't get in until 9:15 even though there were empty tables). Now, if your 25 and all you want to do is drink and eat and don't sweat the small stuff, this is a fun place.More
We booked this trip far in advance to have my daughters wedding, this was the spot for weddings I was told, the pictures looked nice and my daughter had her heart set to go here. Our party was 13 people. We all had booked ocean view rooms in the golden club , which gave us access to the golden lounge and an extra restaurant reservation. This is my fifth time in Jamaica and the first review I have written. Checking In We got there about 12-1230 and were told check in time was at 3 so enjoy the buffet and facilities and come back at 3 to check in. One of our party was given a different coloured bracelet , I asked why that was and was told that he wasn't in the golden club. I told them he was and had to get our air transat rep in to clear up that mistake. We returned to the area to check in at 3 and all but 2 rooms were ready. We waited until 5 pm to get checked into our rooms, when we dropped off my 85 yr old father into his room, I looked out and he was not in an ocean view room. They changed his room for some reason, when we called the front desk once again , they told us to take him to our room until they found him the room he paid for. We finally straightened that out with the front desk in time to go to dinner about 7. The Rooms Our room was beautiful. We had a nice king sized bed with a beautiful bathroom and a wrap around balcony. The bed was hard and hard to sleep on. We had 2 baby pillows on our bed, about the size of a cushion you would have on your chesterfield , and one oversized rock hard pillow. We are adults, 2 medium soft pillows each would be perfect. The shower took 1/2 hour to heat up. So we started early to get ready for the day. We had a coffee maker in the room, there was no coffee there. None in my fathers room either. I had to leave a note to housekeeping each day for coffee, milk , sugar in mine and my fathers room for them to remember to leave it there for us. Or find the housekeeping cart and just help ourselves . The Food When we arrived the hotels computer generated restaurant reservations. We had four reservations in the specialty restaurants . Our times ranged from 730-930..I don't eat that late. I would prefer 630 -730. We went back to the golden club to change the times and were told that they were booked up solid. We found that if you just showed up earlier there was always lots of empty tables. Don Pablo was delicious a good variety although even this restaurant was very stingy with the seafood. The Italian restaurant was good. The chicken breast was dry. I wouldn't recommend it. The seafood was good there. The steak house was partly buffet and partly a la cart. This was good, not great though. The Japanese restaurant was delicious and a lot of fun. There was singing and a great show by the chef. Lots of shrimp chicken, beef and basa fish. The buffet was the same day in and day out with no seafood , my grandson ask where is the shrimp the first day arriving. Was told Tuesday is shrimp day at the resort. He looked forward to having shrimp on Tuesday. Tuesday came and still no shrimp, when we asked about it we were told that management told them each day what they were serving and they don't know from one day to the next . We are in Jamaica , no seafood? This is my 5 th time in Jamaica and the first time there was no seafood to be had . The second day there I ended up with food poisoning. I threw up all night , was the last day I ate any chicken or anything from the buffet . I went to my room and ordered a ham and cheese sandwich if we didn't have a reservation and were at the mercy of the buffet. It was the safe choice! Also I have to mention that one day they ran out of beer at the pool bar! Really?! Hard to imagine a resort this size actually ran out of beer! The staff One huge thing we noticed that the staff never smiled. They also stood around close to the bathrooms talking to each other. It actually was quite uncomfortable to always go through 2-3 staff members to get to the washroom. I do believe that they were not happy to be there. Towels I read many reviews about not getting towels at the resort. When we checked in there were 2 beach towels in our closet for us to us eat the beach or pool. We could exchange these towels at the towel exchange booth at the pool , each day we went to the beach or to the pool we tried to exchange our towels for dry ones at the end of the day. If it was after 3 pm they were out of towels and we had to either dry them out on our balcony or take a card to try to get into the lottery for the next day . We chose to keep our towels and not hand them in to possibly not get a towel for the next day . Room service Was a limited menu and the ice machine on our floor was broken, we had to call room service for ice. There was at least a 40 minute wait for anything you ordered . So call early for what you need The wedding Went without a hitch , beautiful with a great steel band at the beach gazebo. They picked us up at the room and scooted us to the gazebo at the beach. There is no more beautiful place for your wedding than at a beach in the Caribbean . The flowers were beautiful and the champagne was delicious. And the 2 tiered cake was beautiful. Couldn't ask for a nicer wedding!More
Not our favourite
My family and I (4 adults) went to Grand Bahia Principe for Christmas of 2015. My parents are 49 & 50 years old, and my brother and I are 22 and 20 years old. I'm going to break my review up into different sections so it's easier: Check In & Rooms- We originally asked for 2 rooms (1 with a king bed for the parents & 1 with two queen beds for my brother and I) and requested that they were joint because as a family we don't get to spend a lot of time together (jobs, school, living apart, ect.). Not only did we not get joint rooms but our rooms were 2 buildings apart AND both rooms had 1 king bed in each, therefore my brother and I were forced to share the bed which was uncomfortable and small for the both of us. After asking the front desk to change our rooms and give us joint rooms with the bed request that we made, we were told that "it was unavailable and we should check back the next day" (i should add that we paid extra during our booking to get GOLD room with ocean view, which we were told guaranteed us that our requests would be fulfilled). Long story short, after THREE days of complaining and asking for our rooms to be changed, the manager (which we 'tipped' $20 USD) agreed to change our room to another building that at least gave us the right beds--- still not joint. Packing our stuff, moving our stuff, and wasting half a day.. we FINALLY got the right beds, but the shocking part was that the building which she moved us to had A LOT of empty rooms and the maid told us that it had been empty ALL WEEK. So the check-in and room situation is the biggest reason we all had a very bad beginning of the trip. ** just a side note that every time we went to the front desk, we saw someone else (guests) complaining about not having the right rooms. Towels- We had the GOLD room so we were supposed to get extra body towels, which we did not get until the 3rd day of our stay. But apart from that, sometimes after our room was cleaned the old towels were placed on the towel racks, when we asked the maids why that was, they told us that "if we no longer needed the towel we needed to put it specifically in the tub". After doing that, we did not have any towels sometimes until the night because "they were being washed". I understand that it was during Christmas time and they were busy but paying so much money for this resort, we should have had better service. Service in general- two words "NO SMILE". As a family we travel often, DR, Mexico, Cuba, Paradise Island, ect.; never have we (as a whole family) witnessed such sad service-- literally. I don't know if they were tired but the servers, cooks, bartender, and maids just did not smile, they seemed very sad and that made us upset as guests. We tipped the workers every time that they served us and put tips in our rooms for the maids, however unlike the other resorts/countries we have been in we often did not even receive a smile to show appreciation. I AM NOT SAYING THEY ARE OBLIGATED, but just a small smile would have made us feel good about being their guest. Drinks- If you were not a HOT single lady with a bikini on, you simply had a HARD time getting drinks from the bar. All the attention was on the single women that would flirt with the bartenders and that made my parents feel upset because they had to wait 15-20 minutes for one drink. Aside from that, some bars did not have mints for Mojitos so we had to walk very far to get our favourite drinks. Show- Very good efforts, BUT not even comparable to other countries like DR or Mexico. Most nights was Reggae or Jamaican themed which is GREAT for one night but 3 nights? Kind of got boring, which is probably why a lot of people headed to bed early. Night/Club- We didn't leave the resort so we tried the disco on the resort, personally we did not enjoy it. No young people (maybe 7-8 people), the rest older crowd. Also the disco had a very bad smell. Beach- A.M.A.Z.I.N.G! It was a man-made beach so no rocks, and nothing to bother you! LOVED the beach. Huge so lots of room to walk and enjoy the beautiful views. Places to sit/pool- We had to wake up at 6am to get seats/beds beside the pool. Very frustrating and stressful since we were on vacation. But you would NOT have a place to sit by the pool if you did not wake up by 7am maximum. Scuba diving- Paid a lot of money to go (my brother and I) for only 30-40 minutes. They kept us on the boat for another dive (we had to pay extra so we had to stay on the boat). Stayed on the boat that was rocking roughly back & forth and side to side for about 30 minutes, both of us got sea sick and again it ruined the experience for us. I wish they would consider that we felt sick and took us back before the 2nd dive happened, specially since we were right next to the resort.More
Tannaz J, 181740
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