This big, family-friendly complex dishes up plenty of pools and activities. There’s even a waterpark.
The hotel is part of the Sa Coma Resort, one of Majorca’s biggest. You get to choose between 4 à la cartes, plus there’s a huge lagoon pool. Children get a Thomson Kids’ Club and a waterpark, too.
It’s just a 10-minute stroll to the white-sand beach. And there are shops, bars and restaurants just a few metres from the hotel, while Sa Coma itself is also about a 10-minute walk away.
Based on 699 reviews
- Official Rating
All Inclusive - Here's what you get
Full Board buffet meals. Breakfast 08.00-10.00. Late breakfast 10.30-12.30. Lunch and snacks 13.00-15.00. Meals in themed restaurants booked via the Club House. Afternoon tea 15.30-17.30. Dinner 18.30-21.00. Sandwiches 23.00-24.00. Ice-cream all day.
Drinks including national spirits, beer, soft drinks.
Sports and Activities
All are included except where indicated.
Facilities► View all
Main outdoor pool
Surrounded by terraces with sunbeds and parasols. The main pool has a swim-up bar.
Paddling pool with play features.
Thomson Kids' Clubs May - October
Designed for 3 to 11 year olds, Thomson Kids’ Club offers 2 hours of activities, 5 or 6 days a week. And that includes at least 3 evenings. It’s split into sections, with Tots for 3 to 5 year olds, Team for 6 to 8s, and Tribe for 9 to 11s. Best of all, most kids’ clubs activities are completely free. And outside of peak season, there are parent and toddler sessions 3 days a week, too. For your peace of mind, all Thomson Kids’ Club staff have advance CRB checks and hold NVQ Level 2 childcare qualifications. They’re First Aid trained, and there’ll be at least 2 of them on duty at all times. From May to October.
TripAdvisor Reviews Show more reviews »
Nice modern hotel
We travelled as a family, two adullts and two children aged 6 and 2 staying for nine nights arriving at the end of July. We booked flights via Ryanair and booked directly with the hotel and prebooked a return taxi. This represented a saving of Â£800 compared to Thomsons price for 7 nights so worth considering this. The taxi took 55 minutes from airport to the hotel door. The hotel location is pretty good and is an easy 10 minute stroll into town and the beach. Upon arrival at the hotel the check-in was nice and easy and the reception staff were very friendly. When initially booking we asked for 2 ground floor apartments next to each other as our friends had also booked and this request was carried out. At check in we also paid a small deposit of 15 euros per person to have use of the hotel pool towels. We were pleased with the rooms which are modern and appear to have been renovated recently. We stayed in a one bedroom apartment which had a large bedroom with fitted wardrobes and a lounge with kitchenette. There was no sink in the kitchenette but there was a fridge. The bathoom was modern and included a hairdryer. The air conditioning was excellent and could be zoned for bedroom and the lounge. The hotel was full when we stayed but it never felt too busy. We could always find sunbeds but if you wanted to be front line next to the pool then you would need to get up about 7 ish to put your towels out. There was a good mix of large and small pools and for our 2 year old there was a nice kids pool with slide at the rear of the hotel in paradise park. We used the water park on one occassion which is ok and is subsidised for all inclusive guests and free for under 3`s from memory. The food and drink was plentiful and we had no complaints but as with all all inclusive resorts becomes quite repetitive after several days of it. The stir fry was very nice but there was only one chef doing this so waiting could be as long as 30 minutes and it would make sense if they had another chef to assist. We never attended the speciality restaurants as this involved getting up at 7am each day to queue with still no guarantee of getting the one you wanted. This didnt bother me but you could hear several guests moaning about this system and I think they would be better off having a system where you reserve a day and time when you initially check in. Getting served for drinks in the bar was always fairly quick and the bar staff always seemed happy which is a pleasant surprise. Overall we had a nice holiday, the hotel was a good 4* with friendly service. We stayed at the Insotel Cala Mandia the year before which is now registered as a 5* with Thomson and in my opinion the hotels are on a par so I would not justify spending the extra to stay at the Insotel. The plus side to the insotel was that it had an adults only area so would suit couples rather than families. We would be happy to stay at the hotel again but our preference is always to try somewhere new each year. ,More
Carl284, Poole, United Kingdom
Best Family All Inclusive
We've just had a 10 day stay here Aug 2014 returning after a good experience 4yrs ago.... We was not disappointed on either stay. The hotel deals with a lot of people like clockwork with no hassle & doing the best they can to make your visit enjoyable. Staff are really friendly & keen to give good service with a smile, the food is varied & always available, everywhere is very clean & well maintained. Plenty of options for our children to be busy having fun in a safe environment, good size pools, water park, play park 2 crazy golf courses etc. Easy walk to the beach & shops if you want a change from hotel atmosphere. Jaemes & Marta on the poolside bar stood out in a positive way from a very good team. Only gripe is the new computer booking system to get into the specialist restaurant's which are many but with places that get booked even though you queued for a couple of hours from 7am only behind 5/7 ppl ? Good entertainment apart from 2 out of 8 evening shows we saw. The 2 Unimpressive shows were MTV show & another mimed kind ? Very Good was The Temptations tribute &, African acrobatic show. Really was a Very Good Hotel more so if you are with children & family groups. Thank You to all Staff, very very good.More
Chris W, Buxton, United Kingdom
Great time! Few minor issues...
Myself and my partner have just returned from a one week stay at the Protur Safari Park in Sa Coma. Absolutely loved the holiday, just a few areas for improvement. (Can be easily sorted) The room We stayed in a one bedroom apartment 2106 looking out at another hotel. I suggest you email the hotel early and request a pool view room. Room was cleaned every day except Monday and Fridays, the rooms were spotless and the bathroom was lovely, very modern with a walk in shower! Be warned, when you are having a shower, don't be surprise to get out to a drenched bathroom floor. We used all our towels to mop it up but reception staff were fantastic and provided us with some new ones. The air conditioning in the room is brilliant, and cooled the room down extremely fast. The only downfalls with the room was that the bed was really hard, not very comfy and our quilt and one of the towels we were provided with had holes in them. Also, there are no tea and coffee facilities in the room, just a kettle and cups. Food The food at the hotel was nice, can not fault the breakfast, amazing variety of food, the pancakes were amazing, especially when shaped into Mickey mouse and teddy bears for the children. You get some extremely greedy families who will get all the doughnuts as soon as they come out and sit and have 20 on there table and not even eat them, we was disgusted by how greedy and selfish some families were! Lunch was lovely, but very repetitive and not a great variety, there was pasta everyday, but each day the style of pasta would change. The tex mex is open and does kebabs, burgers, chicken etc, which is really nice, but again after being there for a week, you get sick of the same food. Tea/dinner again was good but variety limited and seems to have some of the same food provided at lunch. Tea and coffee was not provided in the restaurant for lunch and tea/dinner, you had to go to the bar for this. Overall the quality of the food was good, never ran out and the staff were excellent, kept it very clean. Themed restaurants The themed restaurants are brilliant, if you can get in that is! If you don't mind going down to queue from 7.30am on your holiday then you SHOULD be able to get a reservation at one of the themed restaurants. People start queuing from 7.15am and leave there flip flops in the queue then wander off or sit down as the machine doesn't operate until 8.30am. It was ridiculous, me and my partner got down for 7.45am one morning just so we could try the restaurant and we managed to get the last reservation at one of the themed restaurants, so all the 20+ people who got up at about 8am didn't get anything. (The reservations were shared between 3 hotels so limited availability for such a large hotel). The Argentinian was amazing, I strongly recommend this one, me and my partner loved it! Great atmosphere, amazing food and friendly staff, oh and not packed like the hotel restaurant. The tex mex was also great, good variety and brilliant quality. So if you don't mind getting up early, we do recommend you go! Pool The pools were lovely and very clean. Sun beds were not an issue for us, you did get some people getting up at the crack of dawn to get the best sun beds, but when we got down for 9am we could always find a sun bed, mostly around the pool which was great! Plenty of sun beds, although you may need to move them around as a few were broken or were covered in bird poo! Entertainment team The entertainment/animation team were great, very friendly and the daytime activities were brilliant. There was a show every night, the professional shows were brilliant, but unfortunately we really didn't enjoy the entertainments team shows at night, which is 3 nights during the week... They just seem to dance along to a soundtrack... Not what I would class as entertainment! The Club House Brilliant! We loved the free bike hire (10 euro deposit per bike but you got this back when returning the bike) we ended up exploring to nearby towns and going up to the castle, we went out most days on the bikes, definitely recommend it! Tennis was also free and they did archery and other sporting activities which were fabulous. We did have to pay for the driving range, 3euros for 26 balls so not too bad, but on our second trip there a club house rep was doing an activity so we managed to get a few baskets full of free balls so we weren't complaining! :-) The paradise mini golf was free for guests at the hotel, there are 2 courses, one easy and one difficult... The difficult one is a lot more fun!! Other Wifi is only available in reception and it is shocking, I was never able to actually sign in... I would only get to the connecting bit as there was so many say around reception on it, I always gave up! And once my partner got on, it knocked him off after 5 minutes and he had to keep logging in again due to the high level of activity. Thomson rep was really unhelpful, only required her assistance once during the whole holiday and her reply was just pushing it away from herself with no help... It was a good job the reception team were so helpful because they dealt with our issue straight away, brilliant staff!!! Location was central, it was only a 10 minute walk to the beach, there is a bus stop to the city centre at the bottom of the road, 2 minute walk and there were shops right outside the hotel. Overall, we had a great holiday, resort was lovely in general and the grounds were very pretty. If I was to go again, I would go to the next town up as it was more of a tourist area with nice restaurants.More
BethWarbz, Manchester, United Kingdom
Amazing holiday. You get what you pay for
Just spent 2 weeks here with my husband and 2 children. Had a amazing time, very clean, very friendly staff, a overall welcoming place. The thomson reps lee and Lauren were first class, going the extra mile for us. The hotel reps were good with the kids, especially gabriel who has the patients of a saint. Would highly recommend and enjoyed it so much we are going back again next yearMore
Altel_10, london, uni
Returned for the second time this year and found it to be very good again although a lot busier in the last week of August than the first week of June. Fantastic for family's but not so good for people without family's as kids rule here. Food is very good fresh stir fry's and steaks are the best. If you require a quite room get one overlooking the Safari pool.More
Scothenuts, Inverness, United Kingdom
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