This big, family-friendly complex dishes up plenty of pools and activities. There’s even a waterpark.
The hotel is part of the Sa Coma Resort, one of Majorca’s biggest. You get to choose between 4 à la cartes, plus there’s a huge lagoon pool. Children get a Thomson Kids’ Club and a waterpark, too.
It’s just a 10-minute stroll to the white-sand beach. And there are shops, bars and restaurants just a few metres from the hotel, while Sa Coma itself is also about a 10-minute walk away.
Based on 677 reviews
- Official Rating
All Inclusive - Here's what you get
Full Board buffet meals. Breakfast 08.00-10.00. Late breakfast 10.30-12.30. Lunch and snacks 13.00-15.00. Meals in themed restaurants booked via the Club House. Afternoon tea 15.30-17.30. Dinner 18.30-21.00. Sandwiches 23.00-24.00. Ice-cream all day.
Drinks including national spirits, beer, soft drinks.
Sports and Activities
All are included except where indicated.
Facilities► View all
Main outdoor pool
Surrounded by terraces with sunbeds and parasols. The main pool has a swim-up bar.
Paddling pool with play features.
Thomson Kids' Clubs May - October
Designed for 3 to 11 year olds, Thomson Kids’ Club offers 2 hours of activities, 5 or 6 days a week. And that includes at least 3 evenings. It’s split into sections, with Tots for 3 to 5 year olds, Team for 6 to 8s, and Tribe for 9 to 11s. Best of all, most kids’ clubs activities are completely free. And outside of peak season, there are parent and toddler sessions 3 days a week, too. For your peace of mind, all Thomson Kids’ Club staff have advance CRB checks and hold NVQ Level 2 childcare qualifications. They’re First Aid trained, and there’ll be at least 2 of them on duty at all times. From May to October.
TripAdvisor Reviews Show more reviews »
Best family hotel visited
Had a fabulous holiday at the Safari Park Hotel. It is a brilliant hotel with really friendly and helpful hotel staff in all areas of the complex. Yes there was the problem of getting up early to reserve a table for the other restaurants but that is because everyone does it and you just have to follow suit if you want to get a reservation. We went to the Italian and had a great experience. I hope to take our whole family back soon to this hotel complex. We visited the La Reserva water park and the kids had great fun so we went back again. Our heartfelt thanks to everyone's for making sure our whole family had a wonderful holiday. Nothing was ever any trouble for any member of staff. The kids the shows were really good and also adult shows good also. Sometimes a holiday is what you make it.More
Great overall, needs some changes
When we arrived, the look of the hotel is very average from outside. Check-in is quick, reception staff are very happy and helpful. All rooms seem to have a nice view of the pool and surrounding areas. My mum and dad were in a room overlooking the jungle pool, this area seems to be a lot quieter. Our room was quite noisy at times, it didn't matter to us, but it may bother people with younger children. Breakfast is what you'd expect, we enjoyed the food served. The main buffet restaurant is big, but there doesn't seem to be enough food stations especially for the evening meal to cope with the amount of guests at this huge hotel. If you don't like a lot of hustle, bustle and a bit of shoving at meal times, I'd suggest eating early or choosing an alternative hotel! For lunch there is always a huge choice, and we cant understand why others have said that there isn't. Dinner is the same, huge amount of choice, certain days seem a lot better than others with quality. There was lamb shanks, sirloin steaks cooked fresh etc. There is some show cooking stations, however again we felt that there is not enough of this for the size of hotel. All waiters are polite, helpful and always keeping guests happy. The all inclusive beer is Estrella, and the all inclusive wine isn't too bad. There are more than enough sunbeds for all guests at this hotel. We went at peak, and there was always spare sunbeds throughout the day. If you want a quieter area to sunbathe, there is a jungle pool area which is at the back of the hotel, and away from the hustle and bustle. The swimming pools were slightly disappointing. There are 2 big pools which are too deep if your children are under about 8 years old or have a fear of water - they are no good. There is a smaller jungle pool, but this is very small and gets extremely busy. Other than that, there are small areas for paddling for younger children, but these are very small. We visited a water park called La Reserva, which is just outside the hotel. It costs around 10 E to get in, but you're all inclusive once you're in. It's a fab day, and I'd recommend at least 1 visit while you're there. Staff here aren't as friendly as in the hotel. The evening entertainment was changeable. Most days would be really good, but a few were really awful! The theme restaurants: I'd read about them on trip advisor, so on the first day I joined the queue at 8 am. The booking stations open at 8:30. By the time I got to the front of the queue, I was simply told that all the restaurants are now fully booked. So I'd stood in a queue for 3 quarters of an hour for nothing. Whilst in the queue, some guests were arriving. They couldn't get past with their suitcases because there was so many people camped out sitting on the floor in reception - it doesn't exactly say welcome to our plush 4 star hotel, does it?! It looks more like London underground (not a posh station either!) The next day, I started queuing at 7:30, which still wasn't early enough. Apparently there were people starting to queue at 6:15 in the morning. We personally feel this is unfair on certain groups of people, for example, disabled people and elderly people, and perhaps single parents that can't leave their children to queue up for 2 hours. I witnessed one man, around the age of 70 that had queued for half an hour, seemed restless standing up and then sitting down on the floor. He eventually had to leave the queue due to his legs hurting. The hotel need to do something about this and fast - it's always the same guests getting the best restaurants and no one else has a chance. It's completely unfair. We think the hotel should either give guests an invite to the theme restaurant, or they should block you from booking more than 1 theme restaurant per week. That would then give everybody an equal opportunity, instead we felt it was completely unfair on some disabled and some elderly guests. The Thomson reps at this hotel are not very approachable. We witnessed them acting inappropriately at dinner, they all look miserable, and one of them was quite rude to me on the telephone because I said I wasn't going to attend the welcome meeting. They don't seem very happy in their jobs, and it came across as though they just wanted a good time on their holiday. Overall, the hotel is great, and we would visit again. Some changes need to take place though for it to become excellent. Don't bother with the Wi Fi in reception - waste of time!More
Tracey302011, Beverley, United Kingdom
Great holiday but never again with Thomson!
The Protur Safari Park is a huge hotel amidst a number of Protur hotels in a perfect location in Sa Coma. The beach in Sa Coma is very clean and a must see. Although the hotel is huge not once did it feel busy despite the fact that it was clearly full. The rooms are large, nicely decorated and very clean. We had a view overlooking the pool area on the 4th floor which was lovely. Although there was noise from the entertainment this finished around 2300hrs. The facilities are exceptional, a great selection of restaurants (no problem booking!), lovely pools, water park, separate splash pool for smaller children, parks, mini-golf and an array of sports. The animation team were great and kept everyone amused and the service from ALL staff very professional. The entertainment was patchy and we were relieved that we could easily walk in to Sa Coma at night. The food was of a high standard, particularly at the Mexican, and Italian restaurants. Overall a great family holiday! Note: I know this has nothing to do with Protur but we booked through Thomson who were a joke. We were kept waiting in a hot coach for 1hr for a flight to arrive from Germany, had an awful flight with TUIFly and experienced poor, inexperienced and patronising reps who served no purpose in being at the hotel. We will never travel with Thomson again. Oh and the weather was not great, but still had a great time. More
rhizome1844, Birmingham, UK
Good Family Holiday 2014 with some observations though
We stayed here in the last week of July having booked the holiday through Thomson. The hotel itself was lovely and clean. The rooms were spacious, clean and modern. Having paid for the all inclusive package, the food in the main buffet restaurant was of good quality - with different options each night and several chefs which cooked dishes for you there and then. The hotel had free bike hire and lots of sports facilities which can be used by hotel guests. We had a lovely time and I would therefore recommend the hotel to anyone. However, here are some other observations which I wish I had known about before I booked as I had the wrong interpretation from reading the Thomson website prior to booking. 1. This is not a Thomson family entertainment resort. I.e. No Thomson the dog entertainment each evening which was disappointing for my children. There was entertainment, but the quality of the acts were not up to usual Thomson entertainment resort standards. 2. The swim up bar in the pool is actually in a separate area linked to the hotel, but you have to pay for. I think we paid about â¬24 (2adults 2children) to go into that area. In hindsight - not really worth the money.. 3. The hotel has several restaurants which, apart from the buffet restaurant need to be booked on the morning you want to eat there. The process though of booking these restaurants means getting up at around 7am and queuing next to a computer for the restaurant booking system to start at 8.30am......hence to add we never bothered! But not too much of an issue as the main restaurant was fine and as mentioned good selection. With those comments aside good holiday and nice resort, recommendedMore
David bureau, Wokingham, United Kingdom
August 2013 _ All Inclusive, Ignore the September 2013 bit. I Had to Choose One
This was a nice hotel which gave us a relaxing break away from sunny England and food was very nice. The country grill is a must so is the amazing meat-filled Argentinian restaurant. You should visit all the restaurants they have and book them early in the morning to get a place. Its important otherwise you'll miss out. A good hotel however the resort is not that lively. I would prefer to stsy nearer Palma de Mallorca if I ever came to the island again, however worth it if you have young children and need a break away from home, not that expensive either:)More
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