A good pool scene and a handy setting close to the beach – just a couple of reasons this big, bright hotel wins the vote.
This place is just a 10-minute walk from Salou’s beach, one of the best sandy stretches on the Costa Dorada. It’s in a lively little sea port, with a raft of shops, bars and restaurants on the doorstep.
The Calypso comes with lots of activities. There are 2 main pools for starters. The 10-pin bowling alley wins plaudits on TripAdvisor, too.
TripAdvisor Traveller Rating
Based On 2066 reviews
- Official Rating
- Lifts: 2 in each building
All Inclusive - Here's what you get
Full Board buffet meals. Vegetarian option. Fortnightly Tex-mex, Indian and Chinese specials. Snacks 11.00-18.00. Afternoon tea 16.00-17.00. Ice-cream 09.00-23.00.
Selected local alcoholic and non-alcoholic drinks, tea and coffee 09.00-23.00.
Sports and Activities
All are included except where indicated.
Facilities ► View all
Evening entertainment programme
Provided fortnightly the entertainment team put on a programme for all nationalities, with dance shows and a kids' disco.
International buffet restaurant
Buffet restaurant providing a range of dishes such as Mediterranean, Tex-mex, Indian, Chinese, English and vegetarian.
2 outdoor pools
One has a whirlpool and both have a roomy sun terrace with sunbeds and parasols.
Rooms ► View all
Twin Room with Balcony
These twin rooms are a good base for exploring the surrounding area. You’ll have air-conditioning - from June to September. Plus there's a balcony offering that outside space. These sleep 4 with 1 extra bunkbed.
These single rooms are a good base for exploring the surrounding area. You’ll have air-conditioning - from June to September. Plus there's a balcony offering that outside space.
TripAdvisor Reviews Show more reviews »
Would never ever return!
I travelled to this hotel with my husband and 2 young children (4 & 2), my sister, her partner and their 2 children (4 & 8). For part of the holiday three other family members came also (bed and breakfast). This hotel was recommended by others. I will start with the good bits because there are some. The evening entertainment is great! for an adult holiday the entertainment team will absolutely engage with you (but not the kids, they refused to engage with our kids even when kids asked). The restaurant downstairs has plenty of choice of food, it is usual all inclusive food but we never struggled to eat even with fussy kids. staff are so nice and accommodating in the restaurant. Some bar staff are lovely, usually the older ones who tend to do a lot of the work. Raymond for example always has a smile and laughs with customers. The hotel is central in location, although right beside a nightclub which has its own issues. It looks lovely from outside, & with renovation could certainly be a good standard. It says on the website that it was recently renovated, but it has not been renovated recently at all. Calypso 1 hotel is better than 2 in the standard. While at the hotel I had to send a long email of complaint about the basic standards in the hotel. I have never ever had to complain about a hotel. Many people who had been for years were appalled about the hotel this year. I tried to raise concerns at reception but staff did not understand me. Initially the room seemed clean, but nowhere near large enough, a fire risk and health and safety hazard. I had three beds, and a travel cot. I could not access my wardrobe without lifting the travel cot onto the bed. The walls had large holes and were crumbling, and the mattress for the travel cot was far to big for it. I could not believe any hotel would leave a mattress in a cot which could easily kill a baby. My wardrobe shelve had fell, my balcony was absolutely filthy. The curtains had a large rip, the TV didn't work. The bathroom and whole room needed significant upgrading even to reach three star standards. In the whole time we were present the complementary shower gel was never filled. This is merely an example of the poor standards & checks which are not being done. Nothing at this hotel is complementary, calypso 2 hotel does not even meet basic standards, from the rooms to the pool. After my email my my curtains were changed, the shelf was fixed, the balcony cleaned and holes in the wall plastered and cot changed to one which was actually safe. I thought this was a sign that thy had taken my complaint seriously, however things continued to go downhill. The pool area was dirty and uncleaned. It does not open until 10:30am. Half the calypso 2 pools shaded by trees from 12pm. There is an unused bar area which really looks like it needs opened. the toilets at the pool don't have working locks on the doors which is a complete breach of privacy. There is no music, yet this is the pool for children with inflatables. There are no kids games at the kids pool and entertainment staff come round to engage adults. There is no engagement with children. Also the water polo seems to take place at this pool when the children are asked to go into deep water so that adults can use the shallow section, despite having a pool which doesn't allow kids games and inflatables. This is the children's holiday too. We have no idea where the kids club is as despite being the kids pool we have never seen staff come and interact with the children at all. Despite all of this, often customers who are not all inclusive get their meals at the terrace area and I watched a group of around 8 people sit daily and boast about their free holiday as they never had to pay for breakfast or lunch because nobody checked! They just helped themselves to free tea, coffee and buffet food. Others helped themselves to lunch which they took away so that staff did not see. They were not the only ones. These are the people who are also treated far better by staff at the bar areas, which adds to my frustration as we, all inclusive guests both paid and were treated like beggars! Before we got there chocolate milk (I assume) was spilled by the pool. 6 days later it was still there (even after my email raising the issue, which management responded by telling me the pool was cleaned every morning). Only after raising it again on my 7th & 8th day it was cleaned once, half each day. Another large issue, and the most significant, is that (some of) the bar staff and outdoor terrace staff are rude to all inclusive customers. We were waiting on chips in the BBQ area and when paying customers came along we were ignored and staff cooked their food, did not fill up the chips but made the paying customers chips as their food. They acted like we were invisible and when after 10 minutes we pointed out we were still waiting they took one tray and lightly filled this for us... regardless of the self-service and the others waiting (there is 8 people in our family). We asked for an omelette and were given pre-packaged mix while staff mixed up fresh eggs for paying customers. A paying customer got eggs, bacon and sausage cooked and I was handed 4 brick hard fried eggs, cold and pre-over cooked and told to take the hard cold sausages in the buffet, the staff member refused to cook my eggs fresh & I had to bin them. I had to buy a breakfast from laurel and Harry's pub (was lovely but cost me 26 euros!). Yet when paying customers are not standing I can get food. We were treated like animals and beggars but paid over £3000 for 10 nights (family of 4). This continued even after management suggest it had been dealt with. Some bar staff served paying customers first and seem to have no clue about the queue and would serve people they chose with one person is serving at the bar. They do not serve children until all adults are served and I have witnessed children standing there while queues of 20 people are served before them. When we asked for ice cream we were told ignorantly if we wanted staff to get it for us we would have to pay, otherwise we should use our own hands and pick it up!! We had not been aware of where the ice cream was as it was our first day & found this attitude disgraceful. Paying customers are served well and first, with a smile. All inclusive customers are (by some staff) spoken to rudely, getting half filled drinks. One bar member in particular was shouted at regularly in front of customers by a worker. This bullying was addressed, & queues at night were addressed by serving all inclusive and paying customers separately. but 85% of hotel are all inclusive, 15% pay and one bar staff member serves each type of guest. All inclusive have plastic cups and no access to trays to carry drinks, paying customers get drinks brought to the table by a waiter. After 6 days one lifeguard decided I could not play music by the pool, yet management say this is not a rule. A child almost drowned and the lifeguard was not present? There were faeces in the pool and the lifeguard did not close it for at least 20 mins & did not tell people who were swimming in it. The lifeguard told people to move sunloungers from the steps on one day, he moved towels from those beds which a person stood an hour to get for (the lifeguards) own family & another day brought new loungers from the store room placing them at the steps for his own family. We asked for late check out but could not find out until the day in question if we could have this. Staff were actually rude on the day, when I asked to book a courtesy room I was told it was dirt come first served, but they would not let us book or confirm that there was enough time for all persons to have a shower. They did not care at all. We got into the courtesy room eventually, however when my husband and I asked were told it was full... my sister asked and was told the room number and told to wait outside it. I am raising a claim with jet2 for treatment at this hotel. We were not the only family treated like this and I am sure we won't be the last. I raised issues while at the hotel in an email, with the manager Ellen personally, the jet2 rep Lauren and also inga in guest relations so I gave plenty of opportunity to change this. Our rooms 270 & 273 looked onto a nightclub which you could hear until 5am with shouting, singing and banging music. Twice I was wakened with this and recorded the level of noise. If you have kids or are all inclusive I would not recommend this hotel at all. Bear in mind that the hotel takes school trips and youth groups and that many (not all) reviews are left by these children rather than families. Salou itself is beautiful & lots of nice restaurants. We particularly enjoyed the Taj Mahal restaurant. More
Mrs J. Hughes
I have just returned home after staying for two weeks after reading the reviews beforehand was a bit apprehensive but I have no complaints the staff from cleaners,bar staff, dining room staff , reception in fact all the staff were helpful friendly and hardworking room was cleaned daily with clean towels food was varied and plentiful entertainment was really good you do get served drinks in plastic cups if all inclusive but in my opinion makes sense with young children about the staff served all inclusive guests and paying guests at the bar as quickly as they could there was no queue so staff tried to serve who they thought was next in line I have no complaints and would recommend this hotel to anyone who wants a good holiday with activities , fun and entertainment all laid on Well done hotel calypsoMore
Visited for May school holidays with a party of 5 adults and one child. What a lovely hotel. The rooms were all a good size, beds comfy and the air con was great. Cleaners were in every day and fresh towels available every day if you wanted them. Request a pool view when booking. The food was lovely, the restaurant had loads of choices to suit all tastes and fussy eaters. The snack bar was a little more than just that, burgers, chips, pizza and toasties available but there is also a hot plate where they cook chicken, steak etc as you want it and a range of salad, vegetables, sides and desserts available, all lovely, couldn't fault it. We didn't really get involved in any of the daytime activities but the nighttime entertainment was second to none, the entertainment team work really hard and put on great shows. There are also outside acts who come in and they are also great. The bar staff were all lovely, I read other reviews where people complained about being ignored in favour of 'paying' customers but we didn't find that. If there's a queue, which invariably there is, then you just have to wait, having an all inclusive wrist band didn't make any difference to when we were served. All in all we would definitely recommend this hotel and will definitely return when we next visit Salou.More
Fantastic hotel shame about the food
This was a fantastic hotel great position everyone extremely helpful entertainment was first class even though a little late.bar staff were very good room good and cleaned daily if there was a slightly downside it would be the restaurant we had to wait a while for the food to be replenished but taking into consideration the hotel was packed I would give them the benefit of the doubtMore
An Average return to the Calypso
Our second stay at the Medplaya Calypso was over a week at the beginning of June 2017, on an all inclusive basis with Jet2holidays. On arrival, the hotel appeared clean and well kept, which is what we remembered from our previous trip, albeit that was ten years ago. Check in left more to be desired as it felt like a long process as our receptionist was repeatedly interrupted by other colleagues. The Room: Our room was on floor three with a pool view, which was nice. Our first impression was a very clean room, but not very big, especially between the end of the beds and the wall near the corner unit. Impression was that the room was in need of a refurbishment, you could still see patches from previous repairs on the walls and also while the bathroom were in good condition, again certain things dragged it down, an example being some of the enamel coming off the bath. Pools: Were as we remembered, two pools, one nearer us in the main building and one around the corner by Calypso 2, both good sized and pretty clean with a life guard. As others have said, sunbeds are locked until around 10am, which didn't bother us but for some people it would be a problem. Food and The Restaurant: The hotel offers a good variety for a 3* hotel, various choices including meat, veg, cold salads, soups and desserts, there indeed was something for everyone. This is, when there was any food in the dishes. Even though it was only June, the restaurant staff, at both breakfast and dinner were unable to keep up with the amount of people in there and keeping food replenished. Staff were also slow at clearing tables and resetting them, ready for the next guests. The queuing system that they have tried to implement doesn't work as they have something different at each end of the supposedly two queues for food. However the food which was there, was very nice and Simba and Rosa in there were wonderful. We only queued one morning to get into the restaurant which was for about 10 minutes which wasn't too fun. For a snack during the afternoon, we used the snack bar on the terrace which was great and only looked into the restaurant once during our stay during lunch and it just appeared to be a repeat of the previous evening. The Bar: The bar was well stocked, but the bar staff, appeared to come across quite cold to us, something that stuck me especially in the evening was that the bar staff seemed to prioritise those who weren't staying all inclusive so they could take money for drinks, I noticed this on a good few occasions. Also the policy of closing the all inclusive at 11pm, was pretty rubbish and using smaller glasses after 10pm was also a negative. None of the bar staff seemed to take ownership of the pool/seating area, especially on windy days, which I believe our rep made a complaint about how untidy it was, with rubbish everywhere or even following spells of rain by wiping them down so guests could sit down. Entertainment: The evening entertainment was great, the shows were of good quality and good to watch, The Micheal Jackson show was excellent and the mini disco which was before that was good to keep the little ones entertained. During the day however was a totally different story, very few activities and the staff didn't seem to care or want to be mixing with guests. The mini club activities were the only things we saw on a regular basis, we've stayed at other 3* (and even 2* hotels) which have much more activities for everyone during the day. Be warned, the hotel accepts school groups and there was at least two during our stay and during the evening the noise was pretty noticeable, this was outside, in the restaurant and in the apple bar with little to no supervision (bar one group who were very well behaved). Oh and if you're on a high floor and need the lifts, they are very slow and small, so expect to wait. Overall, The resort of Salou is a nice area, but personally not one of my favourites. The hotel is in a nice location, but I feel the negatives sadly outweigh the positives of the hotel. The rooms could do with a full refurbishment, cleanliness outside needs looked at in detail and some staff could do with some customer service training. I personally feel that from the last time that the hotel has changed and if they changed a few things again then the Calypso would be a high quality 3* hotel. Would I be any rush to return, sadly the answer would have to be a big no as it is at the minute.More
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