Sandos Papagayo Beach Resort

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This place has mountain views, a beach on the doorstep, and a great choice of pools and restaurants.

Locations don’t get much more dramatic than this. One side of the hotel looks out to Los Ajaches mountain range, the other has panoramic views across the Atlantic. Plus the beach is around 5 minutes away on foot.

Within the hotel grounds you’ll find 5 pools in total, a trio of big ones and 2 just for kids. And of the 5 restaurants, the French one really stands out. Activities are covered with tennis courts and hiking trails.

TripAdvisor rating

Based on 3209 reviews

  • Official Rating
  • 4Buildings
  • 7Floors
  • 488Rooms
  • 24Lifts

All Inclusive - Here's what you get

Food

Full Board buffet meals. 24-hour snacks. Dinner in the international buffet, pizzeria, Mexican or Oriental restaurants.

Drink

Unlimited local alcoholic and non-alcoholic beverages including beer, wine and spirits 10.00-23.00.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

3 outdoor pools

With towels, parasols, sunbeds and sun terrace.

International buffet restaurant

Offering breakfast, lunch, dinner with show cooking stations.

Hotel-run kids' club

For 4-12 years. Offering various games and activities.

Rooms ► View all

twin room

Twin room sleeps up to 3 adults or 2 adults and 2 children, with twin beds and a double sofa-bed. Minibar and safety deposit box at a charge. Cots are available.

twin room sea view

Twin room with sea view sleeps up to 3 adults or 2 adults and 2 children, with twin beds and a double sofa-bed. Minibar and safety deposit box at a charge. Cots are available.

TripAdvisor Reviews Show more reviews »

Couldn't fault it

This hotel is hard to find fault with. The many restaurants ensures that everyone is happy. Some you have to reserve places for, as they are smaller than the main buffet restaurant, like the chinese buffet. The main restaurant is definitely a cut above the average, serving champagne and orange juice in ice buckets for breakfast! There are chefs cooking in front of you and the food was always hot and fresh, with lots of variety. The pools were amazing, and huge. The staff were extremely friendly. The rooms were large and cleaned to a high standard. The down side was the beach. We love a nice sandy beach, and the hotel is on the side of a mountain. The nearest beach is a nudist beach pretty much next door as the crow flies, but it's a trek up and down a valley, taking approximately 20 minutes to walk. So we got the free shuttle bus to the main beach in Playa Blanca. There was so much to do at the hotel. The facilities were excellent. Plenty of pool tables and air hockey tables in the games room. Jacuzzis, turkish bath, tennis courts, etc. The views of Fuertaventura were lovely, we could see the whole island from our balcony. We went on a day trip, which was reasonably priced as I booked it in England. The only thing was the wind ... you are located right at the edge of the island, and quite high up, so there was no protection from the wind at all. sunbeds and lilos were flying over the boundaries into the sea below! We stayed here at Easter and apparently the wind is not as bad in the summer months. I would definitely go back to this hotel. It has been a favourite of all the family. Teenagers included. And they are hard to please!More

Diane B, Colchester, United Kingdom

Very Disappointing

It’s taken me a couple of weeks to write this review as I wanted to let the initial disappointment we felt at this hotel fade and write this review in a completely subjective way. We may have been very unlucky as most of the reviews for this hotel are excellent but I felt it only fair to let people hear of the experience we had. We were really looking forward to our family holiday and had booked, in the main, because of the great reviews on Trip Advisor. After staying there and the experience we had, I would not recommend it to anyone. We feel really let down by the hotel on some of the most basic of facilities and standards you would expect from any hotel (never mind a 4 star hotel). We are positive people and being our one and only annual family holiday which we invest a great deal of money in we couldn’t let the issues we had ruin our holiday completely, however, the amount of time we had to spend hanging about Reception to either wait on a new room or try to resolve problems is not the way we want to spend our quality time together. There were probably a lot more issues I would have complained about, however, we chose to just get on with our holiday and enjoy ourselves. Thankfully, we met some lovely people who made our holiday but this hotel should be avoided until much needed maintenance is undertaken to bring it up to required standards. I’ve stayed in many hotels over the years and have never come across the issues we had there. The bath in our room (H1034) was unusable due to numerous holes and rust stains. After having to insist that the room be changed, we were given a new room the next afternoon but that wasn’t without it’s issues (G1032). The sofa bed wasn’t made up on the first day and we noticed the mattress protector was covered in stains which we reported to Reception and asked to be changed and a new sheet put on. The new sheet was put on, however, the mattress protector wasn’t changed and so we had to ask again for this to be done. The Assistant Manager later told us that the marks on the protector were, in fact, rust marks from the sofa bed! I am horrified that the Assistant Manager seems to think that this is acceptable. The balcony furniture in both rooms we stayed in was also frayed and could have been very dangerous as the damaged plastic rattan was very sharp. We had read reviews that the rooms’ décor was dated. I agree, the décor is dated and in need of updating, however, the issues we had weren’t to do with décor but major health & safety and maintenance issues and we are absolutely disgusted that Sandos would expect any guest to use a room which was unfit for purpose as ours was. To cap it all we were locked out of our room about 5 times on one day as our key cards didn’t work. We had to go back and forward to reception each time to get a new card until we were eventually given a key. Not great at 11.00 pm with a tired 6 year old in tow. I also agree with some other reviewers that the sunbed and parasol situation is shocking, however, having been unable to get sunbeds at all on our first day – even asking the pool SOS attendant who told us there were no other beds - we resorted to getting up early to ensure that we had beds by the kids pool. The hotel definitely needs to invest in more sunbeds and parasols as they obviously don’t have enough to go round. A lot of families had to take sunbeds by the kids pool with no shade at all. One pool had chipped and cracked tiles which require urgent maintenance – especially shocking that we noticed this in the kids pool. The area around the pool was not cleaned daily which led to lots of sticky marks from spilled drinks the previous day still being there the next. Another reason for choosing this hotel was for the kids club. I took my 6 year old along on the first day, however, being cooped up in a hot room painting isn’t his idea of holiday fun so he never went back. The kids club is at the back of the hotel and this and the playground are in dire need of upgrading. There seemed to be some great activities for older children, i.e. football, table tennis etc but for kids between 5-8 years old who enjoy outdoor activities it was sadly lacking. My son ended up spending his time in the pool with us and friends he met by chance which he could have done anywhere. My son loved the inflatable slide which was put in the pool one afternoon but it was situated in the deepest part of the adult pool so something smaller and suited to younger children would have been welcome too. The food in all restaurants we tried (didn’t try the French A La Carte) was of a good standard and there was always a good enough choice. We especially enjoyed the Mexican Restaurant and the freshly made pasta and pizza in the Pizzeria. The Chill Out Bar and outside patio area at Bar Canario were lovely but, again, as we were there at one of the busiest times it was very difficult to get a seat in these areas. The children’s evening entertainment was ok but sitting in rows of seats in the ‘Theatro’ wassn’t our idea of an entertaining evening. This, of course, is down to personal choice but definitely not for us. A holiday is definitely what you make it and the weather and company we had made it great. The Sandos Papagayo Beach Resort didn’t get us off to a good start with the basic facilities you expect and we will not be back.More

Rhona W, Glasgow, United Kingdom

Amazing holiday with my 2 year old

We had an absolutely fantastic holiday, flight was ok as was the transfer not long to get to your hotel. Speedy check in rooms available immediately we was in block H which I would recommend to families especially with buggies, views overlook the pool areas or the papagayo beach area. From what I can make out all rooms have a sea view of some description. H block is next to the main reception, theatre and pool 1. My daughter ate well during our stay plenty of choice and varied for everyone. Meats, fish, egg and pancakes cooked fresh in front of you. Restaurant staff work hard considering the amount of people at the hotel. Also found the snack bar handy of my daughter slept through lunch again plenty of choice not just burgers and chips. free ice cream. Through out the day from the pool bar a bonus. Yes like most hotels you have to get up early but this is only really if u require a sunbed with an umbrella which I did having a child so young. Some people did reserve there beds all day and didn't once use them which is a bit annoying. The animation team are fantastic. They work so hard in everything they do from entertaining the children to the running of the daily activities, they greet everyone in the morning. My daughter loved joining them at the pool to do the morning dance as well as the club dance. Shows are good and varied but we particularly enjoyed the animation team shows, you can see them rehearsing everyday, they put so much effort in. We loved them. The mini disco was another big hit with my daughter who at 2 yrs old would be one of the first on stage. Thank you Ricky, jonas, and Isabel for making Mia feel so special. The rooms are lovely with very big balconies, cleaned well and beds are comfy. Beaches in playa blanca are stunning but we stayed round the pool most days for the worry free of my daughter using the baby pool with ease and also not forgetting the dancing. (couldn't miss that) Overall an amazing holiday and can't wait to return again. One suggestion would be for the mini disco to create a CD for guests to buy because I would of 100% bought one. More

Claire-mia18,

In love!

I've just got back from here and can I just say wow!!! Everything was amazing. Especially Paulo? He was so funny and great with the children. The beaches are beautiful! But can I just say, the pools are so nice relaxing. More

josie t, Gloucestershire, United Kingdom

Good Family Holiday

we travelled to this hotel on 10th July for 11 nights, Thomson flight was ok and on time. Transfers to the hotel were ok but we were the last drop off :-( if we were to travel here again we would arrange our own as its a similar cost to the tour operator. Check in was ok but our rooms were not ready, we did get the armbands and left our cases in a room near reception so that we could go off and eat, our rooms were ready an hour or so later. Rooms were basic but ok, view was nice overlooking the beach. Aircon was just about adequate. The hotel is big but we soon figured out which way to go and found our way to all the facilities. Lots of sun loungers around the pool but despite signs saying no reserving beds, people got up early and put their towels out, this really annoys me personally but as we get up early and are by the pool by 8.00am most mornings this didn't affect us, however lots of beds were left unattended with towels on for most of the day. Pools were cold in my opinion, the kids seems to get in ok and once you took the plunge you got used to the temperature, they were all cleaned when we were there. Food was good, the buffet provided lots of choice. Fresh carvery every night along with numerous other dishes, we did try the Chinese and Mexican but these were buffet style too and not what I call a restaurant. Didn't watch the entertainment as preffered to be in the bars, the pool bar had some live music on somenights and disco others, we usually went here. the beach was ok for snorkelling, again the water was cold when entering but after a few minutes it was ok, lots of nice fish to see, take a bread roll and they will all come around you. we did walk along to the next beach which was lovely, apart from the little man who kept on walking up and down the beach with no clothes on! don't know why as he was all wrinkly and didn't have much to show! only trip we did was the Submarine, this was ok for the people who have never been diving or do not like snorkelling, but if you can do the above then the trip will not be that memorable. overall a good holiday with the family, would I go back? Yes but not at the price we paid...... we were in block C with a Sea view.More

vf12vf, West Sussex

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