Hotel Helena Park

This villa-like hotel is classic sun, sea and sand territory, thanks to its big pool and the nearby sandy beach. To top things off, it won a TripAdvisor Travellers’ Choice award in 2013.

The Hotel Helena Park is just minutes away from the supersized sandy beach. A beach bar sits right on the sands.

A big pool is tucked away among neat gardens. Rooms are on the large size too, with lounge areas kitted out in cushy sofas.

TripAdvisor rating

Based on 244 reviews

  • Official Rating
  • 1Building
  • 6Floors
  • 232Rooms
  • 3Lifts

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All Inclusive - Here's what you get

Food

Full Board buffet meals. Late breakfast 10.00-11.30. Snacks 14.00-16.30. Ice-cream 12.00-16.30.

Drink

Local alcoholic and soft drinks 10.00-24.00. Minibar drinks on arrival.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Outdoor pool

With sunbeds, parasols and towels.

Main buffet restaurant

Offering breakfast, lunch and dinner with a themed buffet once a week as well as a gala dinner.

Indoor pool

At sister hotel, Helena Sands.

Rooms ► View all

superior twin room

Superior twin room sleeps up to 3, with 2 adults and 1 child or 3 adults, 3rd bed is a sofa-bed. These rooms are larger in size.

twin room

Twin room sleeps 2 and has 2 or 3 beds.

TripAdvisor Reviews Show more reviews »

Nice vacation

My wife and I stayed for 7 nights right after the price drops in September. There was some sort of problem with our reservation, so we were upgraded to an apartment room for free. Both the Park and Sands are kept very clean. The staff is nice, especially when we spoke Bulgarian. Going in September was a smart choice for us; less crowded, very quiet, and almost no children. The pool was SOOOO cold, I jumped in once and never thought about using it again. We swam in the indoor pool at the Sands everyday. This seems unacceptable to me, an unusable swimming pool at a resort? The breakfast buffet was great. Lunch and dinner got a little boring near the end, but there was always something we could eat. Getting creative with salads and sandwiches was fun. The snack bars and other places to eat are fine. The all-inclusive alcohol was as you would expect - not great except for the rakia. Be careful with rakia at lunch time, you will end up sleeping the afternoon away! We ate at the fish restaurant at the Sands. It was O.K. I don't think we got a great value there. They didn't have either of our first choices so I don't think I would have been happy no matter how good my second choice was. They should have printed out temporary menus if so many items were missing, it would avoid a lot of customer frustration. The server did recommend a great Bulgarian red wine that was a good price. We ended up buying another bottle for the room that night. It turned out to be a nice romantic dinner, candle lit, view of the sea and the dome fountain over the pool started, providing a nice waterfall background noise. I hated Sunny Beach itself so we rarely left the Helena complex, just once or twice to the high rated restaurants in the area. We didn't care for the beach. It was dirty and I refuse to pay for an umbrella. It is a pet peeve of mine. Go across the street from the hotel and buy your own umbrella and chairs and use those for the week. "No, man, I'm just saying... I'm sayin', if - if you own beachfront property, right, do you own, like, the sand and the water?" "Nobody owns the water. God owns - it's God's water." ---from Super Troopers All-in-all we would go back and we would be excited to.More

DrQuietus, Sofia, Bulgaria

Beach area moved this year.

This was our second visit to the Helena Park, arriving on the 8th September for 7 nights. We had upgraded to a superior room and had requested 3rd floor with a nice view as last year. On arrival we were pleasantly surprised, to find we had been given possibly the best room in the hotel, 3rd floor with a sea view, also a basket of fruit/bottle wine with a nice card welcomed us. Our check in was very quick and we were told the restaurant had been left open, if we wanted something to eat or drink after our long journey. We found drinks plus a selection of meats/cheeses/salads/breads etc. left out for anyone arriving after the restaurant had closed, it was much appreciated. Our room was huge with very large comfortable bed also sofa, flat screen TV and mini fridge that was filled on arrival with a small selection of complimentary drinks (further refills chargeable). The safe and air con in the room were free, as were the large bottles of drinking water that could be obtained on request from reception. Beach towels were also in the room on arrival, these then could be exchanged for fresh ones each day at a little cabin by the pool. Be careful not to lose them, as the fee charged for lost towels was ridiculous. The bathroom was lovely with shower over bath, lots of mirrors, fresh towels each day and a good supply of mini shower gel/soap/shoe shine etc. Balcony was nice with table and two chairs and it was good to sit with a cup of coffee at the start and end of the day and enjoy our lovely sea view. Tea/coffee facilities are not supplied in the rooms, so take a travel kettle and sachets of coffee/tea with whitener of your choice. The Food was excellent, breakfast offered the usual sausage/bacon/beans/tomatoes/fried eggs/scrambled eggs/omelette/mushrooms along with the traditional continental selection/fresh fruit salad/cereals/toast, the list goes on. The fruit juice was not nice as others have commented, more like orange squash and the coffee was very strong. Lunch and evening meal were also excellent, always lots to choose from, drinks were brought to the table by the very obliging restaurant staff. The evening meal had two sittings, with a table allocated for the duration of your stay. We did however notice this year, that even though the dress code for men entering the restaurant in the evening does not permit shorts, many were coming in off the beach and the staff on the door did nothing to correct this. The outdoor pool as always was cold, but quite a few still took the plunge, my husband and myself preferred to take advantage of the indoor pool at the Helena Sands, it was a pleasure just to walk along through the stunning corridors over there and take in all the surroundings and health and beauty facilities on offer. We always managed to get a sun bed around the pool, but you do have to do like everybody else and put your towels down early to reserve. Soft foam mattresses are also available to make your sunbathing more comfortable. Our main disappointment this year was the beach area with the free sunbeds/parasols for Helena guests. This area we found had been moved further to the left and was covered in stones that worsened as you walked down to the water edge, some quite sharp if you were not careful. Cigarette buts and rubbish always also visible. The designated area of last year, was now a pay zone area. We also visited the Helena Beach Bar several times, its not part of the AI and is very expensive compared to establishments nearby. We also noticed the dome over at the Helena Sands was not lit up to its full capacity this year, shame as it is stunning and many a photograph is taken with it in the background, from passers by outside. It really is a nice hotel, at the quieter end of the strip, but ten minutes walk and everything comes to life. Thanks to all the staff throughout, from receptionists on front desk down to the cleaners for a lovely relaxing week.More

thelma d, Bath, United Kingdom

Great Time

I just came back from from Sunny Beach where I stayed at the Helena Park Hotel and all I can say was what a great experience, the rooms where spotless and the Food was fine as for the Staff they where great, the Hotel is one of the best I have ever stayed at and only a 2 minute walk from there own private Beach, all I can say is roll on next year.More

AndyMac2013, Glasgow, United Kingdom

Excellent would revisit

We arrived at Helena Park early hours of 23rd September @ 02.30 . Travelled with First Choice/Thomson. Reception check in was really quick at 02.30 am and were informed that there were complimentary drinks in mini bar for us. I was just disappointed that no food was available as we had missed eating in the hotel on the 22nd which was the day our holiday actually started with the Helena park. So we just had to make do with the cold drinks in the mini bar. Just would like to suggest to the hotel a sandwich and maybe some fruit would have been much appreciated. And maybe to switch the hot drinks machine on in reception lobby bar for the many late arrival of guests throughout the night as the rooms do not have tea/coffee making facilities so bring your kettle or hire one from reception. This was my only negative about this hotel. The remainder of the holiday was absolutely faultless. Staff/Food/Drinks/Entertainment team/ Cleanliness of this hotel is one of the best all-inclusive hotels I have ever stayed in. We had a fabulous time met lots of new friends, enjoyed our morning walks along the promenade into centre (takes about 25mins). I really do not understand people complaining about the food in this hotel we loved it. The grounds and gardens are lovely. The weather was on the cooler side for this time of year and we did have 2 days of rain, other days was sunny with cloud here and there but this is expected this time of year on sunny beach, our last day was 82 degrees. All in all we had a brilliant holiday at this hotel and would not hesitate to return to The Helena ParkMore

jul30, lancashire england

fantastic holiday

we came back from sunny beach on Saturday 27 sept, the hotel was spotless and cleaners working all day the room was clean but was overlooking the main road which put me off a bit the rep annie cairns was very helpful and fun to be with, will be going back in 2 years hopefully have a pool view really enjoyed it. dinner was in 2 sittings which was very good the waitresses was always there if u needed drinks,the only fault I found was in the bar upstairs the suite was dirty as I went in a white top and sat down for 10 mins then got up and had a black mark on the back of my top from sitting back on the suite.More

Wendy T, Hemsworth, England, United Kingdom

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