Hotel Helena Park

This villa-like hotel is classic sun, sea and sand territory, thanks to its big pool and the nearby sandy beach. To top things off, it won a TripAdvisor Travellers’ Choice award in 2013.

The Hotel Helena Park is just minutes away from the supersized sandy beach. A beach bar sits right on the sands.

A big pool is tucked away among neat gardens. Rooms are on the large size too, with lounge areas kitted out in cushy sofas.

TripAdvisor rating

Based on 233 reviews

  • Official Rating
  • 1Building
  • 6Floors
  • 232Rooms
  • 3Lifts

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All Inclusive - Here's what you get

Food

Full Board buffet meals. Late breakfast 10.00-11.30. Snacks 14.00-16.30. Ice-cream 12.00-16.30.

Drink

Local alcoholic and soft drinks 10.00-24.00. Minibar drinks on arrival.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Outdoor pool

With sunbeds, parasols and towels.

Main buffet restaurant

Offering breakfast, lunch and dinner with a themed buffet once a week as well as a gala dinner.

Indoor pool

At sister hotel, Helena Sands.

Rooms ► View all

superior twin room

Superior twin room sleeps up to 3, with 2 adults and 1 child or 3 adults, 3rd bed is a sofa-bed. These rooms are larger in size.

twin room

Twin room sleeps 2 and has 2 or 3 beds.

TripAdvisor Reviews Show more reviews »

Another fantastic week...

Second time to this hotel & yet again it was fantastic. The rooms & hotel are spotlessly clean, the gardens are maintained to perfection and are stunning. Plenty of choice of food - the little cakes are to die for - but we had chicken skewers one day & they were not cooked properly so be careful. Plenty of choice for drinks & served with a smile. A special thank you to Krem & Stefan for making our week so enjoyable. The pool is a little cold but we did go for a swim and it wasn't too bad but it was a lovely sunny day! The spa is lovely at the Sands hotel - treated myself to a massage. I will be booking again for next year :)..didn't want to leave this morning!!More

FJ10ta, Truro, United Kingdom

Again a great holiday

Another good time here in the hotel. Met some other Lively couples whi stayed the same time as us. The hotel again was spotlessly clean. Had a good view of The pool this time. Our waiter was Alexander and he was very Polite and always had a smile on his face. Food again was brilliant I dont no why people have complained about this as we Couldn't find any faults. The entertainment team were good Especially Stephan who was always on the go. Our rooms were Spotless cleaned everyday. We woukd highly recommend this hotel And are already in the process of booking for the same time next year.More

Transf, Billingham, United Kingdom

Quite hit and miss

This is the first all inclusive myself and partner have been in and the experience was quite good. As people have mentioned they food was quite varied each night and there is something for everyone (i'm quite fussy and I didnt go hungry!) The food does get quite repetitive, but we went out one evening and it seems to be a Bulgarian theme with all their food, it just has a certain taste to it. We had a room which was situated at the front of the hotel, this was not good, we were right above the delivery drop off point and where the staff enter and exit before and after their shifts, as well as the kitchen for the main restaurant, it was very noisy, the balcony didn't get any sun at all and you were being watched by the hotel staff when they were on their fag breaks. This was not enjoyable at all. Advice is to ask for a pool view room!! Other than that the room itself was spacious and very clean. I had read the rooms had a hair dryer which wasnt very powerful but thought this would be ok (it wasn't) so take your own hairdryer!! The pool was our biggest problem as well as a lot of other peoples, it was SOOOOO cold, the sea was actually warmer which is why we tended to go to the beach, but as mentioned in other comments you have to pay for the beach bar which wasn't very good. I have never seen a pool so empty as the one in this hotel and what was more frustrating was that the Helena Sands pool had been heated and was actually a decent temperature, very frustrating when you were not able to use it. The entertainment was ok but quite embarassing at times, it was such a shambles, they held bingo one night which we actually walked out of as it was so poor, trying to to announce numbers in 3 different languages and get people to understand what they needed to do just didn't work. One game of bingo lasted 3 hours so we were glad we left. They did try very hard but it was painful to watch at times, out of sync when dancing, sketch shows which made no sense and pulling people up out of the audience just wasn't fun. Also when the weather was bad they just disappeared so there was no alternative entertainment for the days when you couldn't do anything because of the rain. The drinks were very poor and limited even for an all inclusive, especially in regards to the cocktails, considering the price for the hotel I would have expected a bit more from the drinks, not meaning branded spirits but a bit of real fruit juice or real fruit in them rather than squash and cheap lemonade. However the sparkling wine was quite nice. Overall Helena Park was very clean and was a lovely hotel, staff were are very pleasant and friendly, although there was a definite language barrier for everyone including the staff (I quite often asked for a vodka and orange and received just an orange juice!) but a lot more needed to be done to put it up to the premier hotel it is supposed to be. Our rep was lovely but again as mentioned she went on about her own personal likes rather than detailing the trip to us. We went to Khans tent it was only after getting there did we realise the four course meal was a set meal, no other choice or options, if you didn't like it it was tough, however if you ring and book with Khans tent they have their own menu which you can choose from which looked amazing, so very disappointed we weren't told this. We went end of august first week of Sept and the weather was really quite bad, so would definitely say be careful if you go in September, we had rain for 3 days and horrendous thunder and lightening as well as it being cloudy most days. After really looking forward to this it was a really disappointing holiday, moreso because of the weather, but also due to the lack of things to do within the hotel, especially on the rainy days as the whole strip shut down as well. Would recommend but only if you can get it cheap as a last minute deal!!More

kk200989,

Perfect holiday.

Great location at the quieter end of sunny beach. Own private part of beach with free sunbeds and umberellas. Hotel spotlessly clean. Pool is cold , but refreshing. Snack bar at pool has lovely fresh cooked pizzas during the day. Plenty of sunbeds for everyone around the pool. Food, good quality plenty of choice.Will definitely be going back.More

lucywestsussex73, west sussex

Perfect Family Holiday!!

I stayed at this hotel as part of a large group of 11, mixed ages from 16-50+ year olds. Everyone felt fully accommodated and we had a fantastic holiday, mostly thanks to the amazing staff and the great location and facilities at Helena Park. None of us could fault any staff member and everyone from the breakfast waiters to the housekeepers to the animation team were nothing but friendly and helpful during our entire stay. Some of the animation team even came to wave us off as we left for the airport at the end of our holiday, thanking us and saying they were going to miss us all! As a large group we had 5 separate rooms but we were all placed close by which was very nice and on the second floor so we never needed to use the lift. The rooms were cleaned everyday and were more than acceptable. The shower was very powerful and amazing. It was also nice to have a fully working cold fridge in each room and a balcony overlooking the pool, although we couldn't see the beach from where we were but it was merely a 1 minute walk from the poolside through the adjoining Helena Sands hotel. There was more than enough food available throughout the entire day which meant we tended to eat more times than we really needed! The pool bar snacks included wood oven pizza and the ice cream (banana and cherry flavours especially) were amazing! And served pretty much all day long. If anything we realised Veal or Pork are the meat of choice in Bulgaria, dont expect much beef or lamb but the chicken and fish on offer every seating were great and there could not have been more of a salad selection. We did venture out of the hotel one night for a change in meal but I wish we hadn't bothered as it was it was no where near as good as the food in the hotel. One of the better all inclusive selections Ive ever had. As mentioned, the animation team made our holiday, they were always fully entertaining and super friendly. We met some great people in our hotel and there was a great mixture of people - I would definitely recommend this hotel for a fun and friendly time. And although its about 20-30 minutes walk along the seafront to the main strip there are plenty of nice beach bars to venture out and have a drink, and happy hour all day long at every stop! I wouldn't recommend the busy strip if you are over 18! Its for an extremely young crowd. I would certainly go back to this end of the resort though. The beach was beautiful and we all had a great time.More

nat1800, Essex

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