This villa-like hotel is classic sun, sea and sand territory, thanks to its big pool and the nearby sandy beach. To top things off, it won a TripAdvisor Travellers’ Choice award in 2013.
The Hotel Helena Park is just minutes away from the supersized sandy beach. A beach bar sits right on the sands.
A big pool is tucked away among neat gardens. Rooms are on the large size too, with lounge areas kitted out in cushy sofas.
TripAdvisor Traveller Rating
Based On 252 reviews
- Official Rating
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All Inclusive - Here's what you get
Full Board buffet meals. Late breakfast 10.00-11.30. Snacks 14.00-16.30. Ice-cream 12.00-16.30.
Local alcoholic and soft drinks 10.00-24.00. Minibar drinks on arrival.
Sports and Activities
All are included except where indicated.
Facilities► View all
With sunbeds, parasols and towels.
Main buffet restaurant
Offering breakfast, lunch and dinner with a themed buffet once a week as well as a gala dinner.
At sister hotel, Helena Sands.
TripAdvisor Traveller Reviews Show more reviews »
Fair overall, but not as excellent as I thought
Helena Park was very beautiful hotel, rooms and beach were nice. Beach was free and clean.Helena Park situated about 2 km off the center, peaceful place on the north end of the Sunny Beach. Hotel rooms were air conditioned and nice. Not everyone on the hotel speaks english, so needs to find also right persons to talk with. Food, on the other hand was not so nice: at the hotel restaurants food was usually half-raw and did not bring up any great tastes. Beer and sodas tasted a bit "lame"...I'm not sure if they're diluted with water (?). Pool had a snack bar, which served basic high fat - not so tasty treats. Only dessert cakes and ice cream were great experience. Staff service had a big differences along staff persons. Some were incredibly careless towards us customers and some were very friendy. I would expect everyone to be ready to serve and be friendy. Overall The Helena Park was a bit disappointment for me, because it was advertised as 4+ star hotel and I was experienced it just to be average. The lack of quality on the service and the food drops the review points. Otherwise it would be a great, peaceful place to have a vacation.More
awful. Went home a week early. Hated it!
We went home a week early as it was a very depressing place. Nothing to do. Along the front is the same old same. Fake track suits. Pizza. Bar. Fake football shirts. Pancakes. Fake perfume and repeated about 500 times. Such a boring place. Everyone seemed really helpful but really they only would if they really had to. Some people rude. Alot of germans at the hotel. Our room was close to reception so we couldnt go to sleep all night. If ur not a big drinker or partier do not come here!!! More
We were full-board and food selection was pretty great,but that's about it... Were very disappointed with the room, it was average and didn't even have a kettle.. When we asked for basic amenities we were told that they don't have kettles in this place. This is shocking! Will not be staying again. There is a shop just across the road though, which was a life saviour. If you want to actually swim in the sea, you better be prepared to carry a lot of cash with you, as the sitting close to the water is a privileged and paid area, and has been for some time apparently. Was very disappointed with Sunny Beach in general. Just a very very busy tacky tourist place, and you can't even enjoy the beach.More
akeyaranu, Kuala Lumpur, Malaysia
My wife and I stayed for 7 nights right after the price drops in September. There was some sort of problem with our reservation, so we were upgraded to an apartment room for free. Both the Park and Sands are kept very clean. The staff is nice, especially when we spoke Bulgarian. Going in September was a smart choice for us; less crowded, very quiet, and almost no children. The pool was SOOOO cold, I jumped in once and never thought about using it again. We swam in the indoor pool at the Sands everyday. This seems unacceptable to me, an unusable swimming pool at a resort? The breakfast buffet was great. Lunch and dinner got a little boring near the end, but there was always something we could eat. Getting creative with salads and sandwiches was fun. The snack bars and other places to eat are fine. The all-inclusive alcohol was as you would expect - not great except for the rakia. Be careful with rakia at lunch time, you will end up sleeping the afternoon away! We ate at the fish restaurant at the Sands. It was O.K. I don't think we got a great value there. They didn't have either of our first choices so I don't think I would have been happy no matter how good my second choice was. They should have printed out temporary menus if so many items were missing, it would avoid a lot of customer frustration. The server did recommend a great Bulgarian red wine that was a good price. We ended up buying another bottle for the room that night. It turned out to be a nice romantic dinner, candle lit, view of the sea and the dome fountain over the pool started, providing a nice waterfall background noise. I hated Sunny Beach itself so we rarely left the Helena complex, just once or twice to the high rated restaurants in the area. We didn't care for the beach. It was dirty and I refuse to pay for an umbrella. It is a pet peeve of mine. Go across the street from the hotel and buy your own umbrella and chairs and use those for the week. "No, man, I'm just saying... I'm sayin', if - if you own beachfront property, right, do you own, like, the sand and the water?" "Nobody owns the water. God owns - it's God's water." ---from Super Troopers All-in-all we would go back and we would be excited to.More
DrQuietus, Sofia, Bulgaria
Beach area moved this year.
This was our second visit to the Helena Park, arriving on the 8th September for 7 nights. We had upgraded to a superior room and had requested 3rd floor with a nice view as last year. On arrival we were pleasantly surprised, to find we had been given possibly the best room in the hotel, 3rd floor with a sea view, also a basket of fruit/bottle wine with a nice card welcomed us. Our check in was very quick and we were told the restaurant had been left open, if we wanted something to eat or drink after our long journey. We found drinks plus a selection of meats/cheeses/salads/breads etc. left out for anyone arriving after the restaurant had closed, it was much appreciated. Our room was huge with very large comfortable bed also sofa, flat screen TV and mini fridge that was filled on arrival with a small selection of complimentary drinks (further refills chargeable). The safe and air con in the room were free, as were the large bottles of drinking water that could be obtained on request from reception. Beach towels were also in the room on arrival, these then could be exchanged for fresh ones each day at a little cabin by the pool. Be careful not to lose them, as the fee charged for lost towels was ridiculous. The bathroom was lovely with shower over bath, lots of mirrors, fresh towels each day and a good supply of mini shower gel/soap/shoe shine etc. Balcony was nice with table and two chairs and it was good to sit with a cup of coffee at the start and end of the day and enjoy our lovely sea view. Tea/coffee facilities are not supplied in the rooms, so take a travel kettle and sachets of coffee/tea with whitener of your choice. The Food was excellent, breakfast offered the usual sausage/bacon/beans/tomatoes/fried eggs/scrambled eggs/omelette/mushrooms along with the traditional continental selection/fresh fruit salad/cereals/toast, the list goes on. The fruit juice was not nice as others have commented, more like orange squash and the coffee was very strong. Lunch and evening meal were also excellent, always lots to choose from, drinks were brought to the table by the very obliging restaurant staff. The evening meal had two sittings, with a table allocated for the duration of your stay. We did however notice this year, that even though the dress code for men entering the restaurant in the evening does not permit shorts, many were coming in off the beach and the staff on the door did nothing to correct this. The outdoor pool as always was cold, but quite a few still took the plunge, my husband and myself preferred to take advantage of the indoor pool at the Helena Sands, it was a pleasure just to walk along through the stunning corridors over there and take in all the surroundings and health and beauty facilities on offer. We always managed to get a sun bed around the pool, but you do have to do like everybody else and put your towels down early to reserve. Soft foam mattresses are also available to make your sunbathing more comfortable. Our main disappointment this year was the beach area with the free sunbeds/parasols for Helena guests. This area we found had been moved further to the left and was covered in stones that worsened as you walked down to the water edge, some quite sharp if you were not careful. Cigarette buts and rubbish always also visible. The designated area of last year, was now a pay zone area. We also visited the Helena Beach Bar several times, its not part of the AI and is very expensive compared to establishments nearby. We also noticed the dome over at the Helena Sands was not lit up to its full capacity this year, shame as it is stunning and many a photograph is taken with it in the background, from passers by outside. It really is a nice hotel, at the quieter end of the strip, but ten minutes walk and everything comes to life. Thanks to all the staff throughout, from receptionists on front desk down to the cleaners for a lovely relaxing week.More
thelma d, Bath, United Kingdom
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