Hotel Helena Park

This villa-like hotel is classic sun, sea and sand territory, thanks to its big pool and the nearby sandy beach. To top things off, it won a TripAdvisor Travellers’ Choice award in 2013.

The Hotel Helena Park is just minutes away from the supersized sandy beach. A beach bar sits right on the sands.

A big pool is tucked away among neat gardens. Rooms are on the large size too, with lounge areas kitted out in cushy sofas.

TripAdvisor rating

Based on 239 reviews

  • Official Rating
  • 1Building
  • 6Floors
  • 232Rooms
  • 3Lifts

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  • 20kg luggage allowance
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More about Premier »

All Inclusive - Here's what you get

Food

Full Board buffet meals. Late breakfast 10.00-11.30. Snacks 14.00-16.30. Ice-cream 12.00-16.30.

Drink

Local alcoholic and soft drinks 10.00-24.00. Minibar drinks on arrival.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Outdoor pool

With sunbeds, parasols and towels.

Main buffet restaurant

Offering breakfast, lunch and dinner with a themed buffet once a week as well as a gala dinner.

Indoor pool

At sister hotel, Helena Sands.

Rooms ► View all

superior twin room

Superior twin room sleeps up to 3, with 2 adults and 1 child or 3 adults, 3rd bed is a sofa-bed. These rooms are larger in size.

twin room

Twin room sleeps 2 and has 2 or 3 beds.

TripAdvisor Reviews Show more reviews »

fantastic holiday

we came back from sunny beach on Saturday 27 sept, the hotel was spotless and cleaners working all day the room was clean but was overlooking the main road which put me off a bit the rep annie cairns was very helpful and fun to be with, will be going back in 2 years hopefully have a pool view really enjoyed it. dinner was in 2 sittings which was very good the waitresses was always there if u needed drinks,the only fault I found was in the bar upstairs the suite was dirty as I went in a white top and sat down for 10 mins then got up and had a black mark on the back of my top from sitting back on the suite.More

Wendy T, Hemsworth, England, United Kingdom

Great holiday

First time in Bulgaria and after seeing a programme aBout sunny beech I was a bit worried. We were all inclusive and could not fault the food at all. Always found something to eat and the mash potato was the best... 2 sittings for dinner which was ideal. Melon and pineapple available all the time which was ideal for us. Wine was good which is unusual on an AI. Theme nights were good, so much food we could not eat it all and felt bad that we wasted food. The first choice rep Annie was lovely. We went on the trip to khans tent, def recommend that. Our room was on the ground floor (same as restaurant) room 2133. Superior room, was lovely and big, clean, flat screen tv. Free safe. Again, couldn't fault it. The beach was nice but the us beds there are not the best and bit uncomfortable. It's a shame that the bar there is not included in the AI. We had no problems getting a sunned round the pool but I should imagine it's difficult in the main season. The animation team were def a bit lack lustre but as it was end of season I suppose they were winding down. Free wifi which worked in our room to :) We paid and went into the spa in the Helena sands which worked out to £8 but you could come and go for the whole day for that. Sauna and steam was lovely. They have a gym there which was well equipped but you had to pay for that to. The hotel,is far enough away from the main pubs and clubs to be peaceful but near enough if you want to walk up to them and stagger back. I would def go back to Bulgaria and I would def stay there again.More

kaznal, devon

loved it

just had 2 weeks, 05/09/14- 20/09/14, in this lovely hotel, staff were excellent, room cleaned everyday, waiter(alexander) superb, reception staff very helpful, pool always clean, new towels everyday, and plenty of sunbed mattresses. only slight drawback, the food was a little samey, but always found something to eat, on the plus side, Bulgarian ice cream is lovely, and an abundance of fresh fruit at every meal, including breakfast, the scrambled eggs were the best I've ever had, even better than my mum's, wife's or my own. the bar staff were always friendly and helpful. will definitely be going back againMore

Garry T, London, England, United Kingdom

Not for me :(

This is first AI after doing SC for 10 years and I wasn't impressed - especially as First Choice billed it as a Premier Hotel. We spent a lot of money on a "superior" hotel and I really don't feel that I got what was offered. The hotel itself suggests it's a 5*, Thomson's rate it a 4* - for the rooms and cleanliness I'd definitely give it a 4* but for the food and drink it supplies more like a 3* and that's pushing it! Let's break it down! ROOMS Fab! Can't fault it. We upgraded to a superior room - to be honest, I never saw a standard room so don't know if this is actually what we got but we were more than happy with it. Two huge beds pushed together to make a double but they were so comfy! Mini bar which has a couple of drinks in FOC to start, if you want it refilling then that's charged. TV with lots of channels (for the Brits channel 47 is National Geographic and was in English!) A free safe also which is good and free air con (but the weather whilst we were there didn’t necessitate the use of this!!) Nice balcony with two chairs and a table. We were on the ground floor overlooking the "sports arena"! The rooms are cleaned everyday which is good. ENTERTAINMENT Pretty naff to be totally honest!!! First full night we were there there was nothing!! Then the 2nd night they had something in the Conference Hall!! This was set out like it suggests, a meeting room with rows of chairs - not a relaxing atmosphere really. There was a stage in the downstairs bar room so don’t know why they didn’t do it in there! The team did work hard to try and get you involved but the entertainment they did put on of a night was pretty laborious and tedious. The best night we had was karaoke lol!! Bingo was the worst - seemed like hours to call the numbers in 3 languages and then explain it all the time - not good!! FOOD Poor! In my opinion, very poor especially for an apparent highly rated hotel. The chicken was processed mush (unless it was on the bone then you knew it was proper meat), veal ruled (it was in everything!!), breakfast eggs were cooked within an inch of their lives, bread always seemed stale unless you had the fresh cooked baguettes (which were nice!). I went for some salad one night - I put the tongs into the cabbage and literally dozens of little flies flew out of it!!! Was not impressed by that, I told the staff but they didn’t seem to care! There were some good points - we went to two “theme” nights at the snack bar and enjoyed those. The pizza and mash were good (good job cause had these every night!!) and the pancakes at breakfast was good!! Other than that very repetitive, very vague descriptions so didn’t know what was in half the stuff and if you’re as fussy an eater as me, then I think you will struggle! I was a little apprehensive about the timed dinner slots but this didn't turn out too bad to be honest - same table and the waiter got to know what your tipple was so that was good lol POOL Cold is an understatement! Personally I don’t think there is anything refreshing in dunking yourself into ice cold water! AND it’s dirty. There was constantly scum floating and migrating into the corner and the tiles around the edges were dirty too. The steps around the Jacuzzi part are not marked and are dangerous. Hated the pool!! Most of the plastic beds were accounted for by around 10am but there were the older style beds piled up around corner so you could always get one. Didn’t’ go to beach but constantly heard that all the beds were taken by 7:30am as you have to share the beach beds with the Helena Sands. DRINKS Rubbish! Beer smelt, coke was like cheap Aldi rubbish, orange juice was more like orange squash! For a supposedly 5* hotel we were palmed off with rubbish! You could tell the quality of the drinks just by going to a proper bar along the beach - you could get drunk off one down there but you could drink the cocktails all night at the hotel and wouldn’t be affected!! Yes the servings were large but that didn’t matter! One saving grace was the red wine - now that was nice lol!! The bars closed dead on midnight - there was no paid bar (as we have had in other hotels). They were itching to lock the doors at midnight lol! A couple of nights we stayed outside with some extra drinks but at just before 1am the cleaner stood over us so that was the end of our night lol! OTHER GUESTS Oh dear - where oh where do I start. Us Brit’s are sturdy folk and we stand for a lot but there are some very rude people that go to that hotel. I’m not allowed to say anything on this review as it’s been rejected before but they spoilt the holiday for me. If you want to know any more you can message me! I for one won’t be returning to either this hotel or Sunny Beach - but this is purely my opinion! One person’s heaven is another person’s hell … and this for me was the latter!More

alizda174, worcester

fantastic hotel

its was our second year even better than the first year hotel staff were great if you needed something you asked and they helped we got there early hours of the morning our room a superior room was great clean flat screen tv ,safe witch we used eary to use,mini bar ,large bathroom with fresh towels every day rooms clean every day even the girl who cleaned our room was brilliant resterants - great good choice of foods from roasts to salads, waiter at our table was great we sat on the outside table 14 (2nd to 15th september ) drink were served to you when you wanted them even it rained one night and we got moved inside for the night pool area - pool was cold yes and it was great as you needed it sometimes to cool off was quite a few people went in bar area great we had georgi on the lobby bar area he was great once you went for a drink you didnt have to say wot you wanted on your return he remembered wot you wanted he kept a good clean bar area , kept tables clean hotel overall - we been to this hotel last year and would reccermend this to everyone the manager was outstanding she was in the dining room every night taken guests to there tables helping in anyway she could she runs a top class clean hotel i would not go anywere else heleana park is well worth 5 star i,d give it not 100% i,d give it 200% top marks we be back next year . entertainment - was good they had good games during the day well done keep it upMore

olliejr25, Billingham, United Kingdom

See all 239 reviews »

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