The Merlin Beach Resort offers a real taste of Thailand, with tropical pools, cookery classes, and a restaurant serving traditional local dishes.
This hotel is set in tropical gardens and anchored alongside Tri Trang Beach, a quiet stretch of white sand. It’s a peaceful spot, but you’re less than a 10-minute taxi ride from the nightlife in Patong.
In terms of what there is to do here, families well are catered for, thanks to 3 pools and a packed activities programme.
TripAdvisor Traveller Rating
Based On 1827 reviews
- Official Rating
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All Inclusive - Here's what you get
Buffet breakfast. A la carte lunch and dinner from a designed set menu at all of the restaurants. Weekly dinner buffet. Snacks.
House wine, local beer, juice, soft drinks, tea and coffee 11.00-23.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
Main outdoor pool
With three outdoor pools you'll be spoilt for choice. One comes with a swim-up bar and hydro-massage jets. Sun terraces with sunbeds are edged with palm trees for that bit of extra shade.
As part of your holiday make sure you pay a visit to the spa with a range of de-stress and detoxing treatments, you'll leave feeling fully revitalised. The spa offers massage treatments for one or two with a variety of treatment rooms, one including a whirlpool. It's also recommended to take a dip in the steam bath to fully cleanse your skin before treatments, so arrive early for your spa appointment and avoid missing out.
This restaurant serves up a good selection of Thai favourites for dinner.
Rooms ► View all
deluxe twin room with pool view and balcony
These deluxe twin rooms are spacious and come with 1 extra bed and air-conditioning. Outside you’ll have a balcony overlooking the pool for that extra bit of space.
deluxe double room with pool view and balcony
These deluxe double rooms come with 1 extra bed in the bedroom. There’s air-conditioning and a balcony for that extra bit of space overlooking the pool.
TripAdvisor Traveller Reviews Show more reviews »
very nice hotel
I was skeptical after booking this hotel due to previous negative reviews, but am happy i did. i used the marriotr mobile checkin when i was leaving the airport in bangkok. Upon arrival at the hotel at noon i was greeted warmly and told they were expecting me and that my room was ready. They also stated that they had upgraded me to a premier pool access room, even though that was the room i had booked. Pros- early access to room very helpful and happy employees concierge desk was very helpful with booking tour packages,they even assisted with packages that were not offered at this hotel nice secluded beach breakfast buffett was always fresh and hot Cons- rooms still need updating (but still nice) a couple small snafus at the beach grill (probably language barrier) Beach only swimmable at high tide swim up bar had a lot of families with kids splashing and being annoying even though there is a large kids pool clientele are mainly chinese and russian who dont provide much common courtesy all in all this is a very nice resort that i would reccommend for people who do not want to be in the loud and busy patong beach district, but within a short 10 minute drive of the action. More
Comfort with convenience and luxury hotel
It was our first trip to Phuket hence I searched around for some time to book a hotel. Initially it was off putting to hear from other reviewers to keep away from Patong area but at the end I booked this hotel due to Marriott name and assurance I am glad that I did. The hotel is 5-10 minutes away from Patong area Itâs not a walking distance you will need to take a cab which is 300 THB one way. The entrance of the hotel really impressive pleasantly designed and reception staff was accommodating and pleasant. We spent 9 nights here and it was comfortable very convenient as it is on a private beach so that we did not need to go out to a beach on daily basis. We stayed on block 3 (room: 3322) by the sea, we had the sea view and could hear the waves at night which was lovely. It was a large room with balcony to hang out swimming costumes etc. There are daily activities like Yoga, I took up almost on a daily basis and it takes place just by the beach with fantastic views it was such a treat. The grounds very well groomed and looked after and the beach cleaned on a daily basis I could see the staff early in the morning tidying up the sandy beach. We used the spa once, the treatment was good but they added 10+7 percent charges which I find annoying whatever was in the price list that's what I am prepared to pay not plus the additional charges hence it was not good value for money there are so many massage places in Patong area which is half the price and good enough. The pools and hotel very well designed for use and the number of restaurant around the pool area. The breakfast was excellent with great variety on a daily basis including some Chinese additions as quiet few Chinese travellers in the hotel. The staff in the Merchant kitchen was always very pleasant and happy to help. However due to Christmas crowd in the last few days they were struggling to cope hence they brought extra staff on board but during that time service was lacking no longer coffee served at the tables etc. Make sure you book the hotel including breakfast because the first day we were there early and we had to pay for the breakfast and were charge 700 THB per person which is quiet expensive. The beach bar is average; pizzas are very basic but the burger was good. The staff in the beach bar not pleasant and service was not good at all that is definitely need to improve! That is not even 2* service. There is a shuttle service 4 times a day to Patong area, but after 3 pm there is no shuttle service until 9 pm which is inconvenient people would like to go out for dining if they are not eating in the hotel as itâs expensive to eat in 5* unless itâs booked on half board or full board basis. The hotel should include another shuttle service around 6 and coming back also there should be one around 11 pm. The bathrooms also need some upgrading as it looked rather tired and in need of some touch up. Over all this is a nice hotel we would like to come back as long as some changes carried out as described. We would like to thank to pleasant staff in Marriott for their service.More
The Staff makes it a 4 star review
Plenty to cover here. The property reopened as a branded Marriott about 6 weeks ago as I understand it. When I made my reservation the property had not reopened yet. I had assumed it was a new hotel/resort when I made the reservation since it wasn't here on my last trip to Patong 3 years ago. A big mistake on my part. Ownership/management has done a poor job rebranding the property. Ask any tuk tuk or taxi driver along Patong Beach that you want to go to the Marriott on Merlin Beach and they have no idea what you're talking about. Additionally there is no signage leaving Patong Beach directing you to the Marriott. There's still the old signs about the "Merlin Beach resort". Upon check in the 2 ladies that helped me couldn't have been nicer. Typical Thai hospitality for sure but since I had used the Marriott mobile app for check in I expected a seamless check in. Both ladies seemed to be confused with the check in/key process. I must stress...they couldn't have been nicer and more apologetic for the delay but there's certainly a training opportunity here for management. At check in the ladies reviewed the shuttle schedule to and from town. I was surprised that there's only 4 per day and that 2 of them carried a stipend charge of 100B. At these resort rates I have some distaste for that. Taxis or tuk tuks are readily available across the street for 300B. I stayed at the Amari (about 1km away) 3 years ago and there was no service charge for the shuttle and more frequent trips too. I think this resort should consider other options. After check in I got a personal escort to the room (nice touch) but along the way noted the very dated tile and look of the hotel. I was surprised by that. The rooms are remodeled and nice. Bedding too. My biggest complaint has to do with the fitness center. The in room literature as well as the website represents it as "state of the art". It's anything but! For those of you that travel the US and have brand loyalty to Marriott, you might have encountered a "courtyard" that utilizes one of the hotel rooms and converts it to a "fitness center". That's what we have here. About 300 sf that has 6 treadmills and one universal precor machine. There's some free weights but if you have any desire for a serious workout you won't be doing it here. A few dumbbells with the heaviest being 25 pounds. VERY disappointed, especially after spending 4 days at the JW Marriott in Bangkok last week that had an excellent fitness center/gym. My summary would include... an excellent staff, a dated but still adequate property, a staff that needs some additional training, beautiful location and pool, and a terrible representation of a fitness center.More
Ace M, 34963
Christmas and New Year break 2016/17
On arrival our room wasn't ready and we had to wait around for 3 hours which was not a good start after a long haul flight. we then had to sign paperwork and agree for a charge to be put against a card for services we 'may' use. this fee was expensive and converted to Â£750 UK sterling. Paperwork was signed at the reception and we were assigned a room number when we returned to collect the keys 3 hours later we were given a different room number. We did not receive paperwork for the hotel, restaurants, breakfast times etc. so our first morning was not great. After meeting our rep he advised that our room number had changed because they had upgraded us from a standard room to a superior room - this was not true as our paperwork had booked a superior room so that was just waffle from a sales guy. We chose this hotel as one of the attractive features was the shuttle bus, We knew this hotel was not in the main area of Patong Beach. What a disappointment that was!! the shuttle bus only runs 4 times per day 9am, 11am, 3pm and then at 9pm. these times are unsuitable and if we choose to go to the main beach at Paton Beach we had to pay $300 baht for a taxi each way and then the same again if we choose to go out for an evening meal. this meant that it cost Â£24 per day to go to the beach and to go out for evening meals rather than stay at the hotel. The description in the catalogue describes this hotel as a 10-15 walk from the town centre, that walk is at least an hour so be prepared for that before you set off. Pool - There are 3 pools at the hotel and if you want a sunbed then you need to set an alarm clock, this should be better managed by the hotel. The beach at the hotel was described as private but it isn't this is a public beach which is difficult to get into the sea for a swim due to the rocks and broken coral. Take shoes with you or your feet will get cut. Surely the hotel can clear a section of the beach just a few metres wide to give its customers easy access into the sea? The prices for drinks in the hotel (as at most hotels) are expensive and there is a small stall on the beach which sells water, juice, beers, cocktails etc for a lot cheaper than the hotel and he doesn't charge a 10% service charge to hand the drink over. On leaving the hotel we were given our bill and found that the hotel had added on a charge for every day for the beach 'coral protection' I though this was very rude considering that the beach was in a condition that the coral was destroyed due to my earlier point. I asked that this be removed from the bill which it was but still think it very cheeky to put that on in the first place. Positive notes: Pools were clean and tidy There is a beach 5 mins walk from the hotel which is far superior to the one at the hotel and it is just sand, no coral or sharp stones. (leave hotel, turn left follow road round corner and it is about 400m on the right hand side at the bottom of the hill) there is also a restaurant / pub that serves food and drink all day. Taxi drivers are friendly I wouldn't recommend this hotel to friends or family due to the distance it is away from Patong Beach and it isn't a pleasant walk to get there, the issues at check in / out were resolved but not in the best manner.More
Memorable experience and getting better
We stayed for 13 nights from Dec to mid Jan 2017 and we were a family of 5 - 2 adults and 3 children (8,9 and 10month old baby). I Was a bit apprehensive about the hotel since it was newly taken over by the Marriott and reading some bad reviews, so was prepared for some teething issues. I had booked through Booking.com and requested top floor, 2x double beds and a cot. Upon checkin 11pm and with 10month baby in tow, we were allocated opposite bottom floor, king bed and no cot. . I thought...here it starts! Second room we were allocated wasn't cleaned. The lovely bell boy 'Bond' was so apologetic and raced to front desk and finally was allocated clean room with 2 x double bed and a cot was brought in promptly. I have to say that the reception staff seem to not be very well trained and are not good in english speaking at all (Marriott needs to fix this). Also the reception staff member showed me the booking.com reservation print out which didn't have any of my requests ie double bed config and cot. Marriott needs to train their staff on third party reservation systems! Another area that could be improved was the variety of menu items available. With the resort quite a distance from Patong, Merchant Kitchen and Beach Grill really need to expand their menu to include basic sandwiches and some more salad options. After staying for 2 weeks I was craving healthy salads and greens. Even the buffet (around $45 per person) lacked steamed green vegetables to go with the impressive meat selection, lamb chops, steak, duck and fish. Only vegetables was bÃ©chamel cauliflower and roasted potatoes. Need like a veggie medley mix which includes broccoli. Ok enough with the bad...The buffet breakfast was great with everything you could want.The breakfast area gets really busy from 9am so if you want to get your preferred table (I like the round lounge ones outside) then get there early from 7am to 9am. The cappuccinos from the coffee machine as good too considering we were in Thailand. But I have to say the Food and Beverage staff were amazing, especially the original Merlin Beach Resort staff, Bird, Kely and Ink!! Bird from the pool bar even surprised my son on his birthday with a little birthday cake and candle! THank you Bird! Kely and Ink were lovely and welcomed us with smiles each morning for us and especially baby Lucy! 'Mat' was another staff member who genuinely went out of her way to help us and make us feel welcome. I often saw her helping out the F&B staff and doing what she can for guests, she's a gem! The pools were a blast with the kids! However get a sun lounge early though during peak season as they are taken by 10am. The towel staff dont' really police the no reserve lounges (7am - 11am) policy and now take room numbers when collecting towels. Re Kids Club, this could be made a bit larger as quite small without a outside play ground (playground is located at opposite side of resort by the beach). Also the activities were a bit deceptive as the my daughter was very excited about the 'Thai Clay Sculpture' which turned out to be plasticine..she was disappointed. Also was the 'Beach Study', which I assumed would be a educational tour of the beach creatures, not so were given a print out of drawings of sea creatures and rubbish and told to circle the things we find....while during this I spotted the Reef Eduction Centre located on the north end of the beach lawn and found another gem, Katie! So I asked her to give us educational tour of the beach and rock pools and she was more the happy to give us her time..actually pumped to! My kids loved hanging out with her and she loved answering all their questions about the sea creatures! She even arranged a hermit crab race for them and pointed out all the native creatures in the rock pools, brittle stars ("no don't touch them they'll make you itch and sting"), sea cucumbers, mangrove seeds etc. Katie works at the Reef Education Centre at the Marriott Resort and the centre is part of the IUCN - Marriott Partnership to protect the environment through ecosystem conservation. Check out the Tri Trang Reef Education Facebook page for great posts and photos of Merlin Beach. And lastly about the actual beach...yes its rocky with lots of dead coral (from the tsunami), but when it's the calmest of the beaches and has some great snorkelling once you get out far enough past the dead stuff. Be aware during full moon it's not calm and is has some strong waves. Marriott provide free water sports activities during high tide such as kayaking and paddle boards for 1 hour. Kayak to the next beach "Freedom beach" for some beach swimming (thats a sandy beach)...great fun and exercise to burn off that buffet breakfast. Takes about 30mins to paddle there and back by kayak. Anyway thats it from me.. overall a better than expected experience from the Marriott Phuket Resort and Spa and yes I would go back (and to say hi to Kely, Mat, Ink, Bond and Bird!) xxMore
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