Take 1 sandy beach, add 2 massive pools, mix with a host of restaurants – and this is the impressive end result.
A sandy beach that rolls on for miles makes a great bolt-on to this hotel. Meanwhile, a free shuttle bus can run you into the little town of Vila Baleira in five minutes.
There are 2 lagoon pools with Balinese beds and chill-out areas. And the buffet restaurant is backed up by a range of themed places, here and at the sister hotel, Pestana Colombos.
TripAdvisor Traveller Rating
Based On 1416 reviews
Full Board buffet meals. 3 theme restaurant visits per stay. Snacks and ice-cream 11.00-19.00.
Unlimited local alcoholic and non-alcoholic drinks including beer, wine, spirits and soft drinks 11.00-24.00.
All are included except where indicated.
Hours of fun for your little ones including a mini-disco. It's hotel-run for kids aged 4 to 12 years.
An à la carte restaurant serving Japanese specialities. It's open five nights a week.
Breakfast, lunch and dinner are all available here. Gluten and wheat free dishes are provided on request and vegetarian options are available.
Double rooms sleep up to three. They have contemporary furnishings are light and airy and come with tiled flooring. You'll have a flatscreen satellite TV, DVD player and mini-fridge, along with internet and room service available 24 hours - between midnight and 7.30am it's at a charge. For some outside space, there's a furnished balcony or terrace.
Stylish two-bedroom apartment villas let in plenty of natural light with wall-to-wall. There's plenty of space with a comfortable sofa and dining area. They sleep up to six and come with flatscreen satellite TV, DVD player and mini-fridge. For some outside space, you'll have a furnished balcony or terrace.
Hotel is nice if you get a good room (we didn't). A lot of the rooms face the pool and so get a lot of people looking in. We however had a room in a larger building with a balcony looking out onto a public basketball court and main road. This was very disappointing due to road noise, kids playing, and in-lookers. The bed was very very big and room was finished beautifully. The highlight of the room for me was the window between the bathroom and the bedroom with the blinds on the bedroom side. With this feature I had a lot of fun winding up my girlfriend by opening the blinds and the curtains at the same time so people outside could see her on the toilet! It was also fun to threaten to do it while she was taking a shower. I don't think she enjoyed one minute in that bathroom all week due to the constant threat of my antics!!! The animation team tried their best but were very average and repetitive, and kept on singing the same song every 5 minutes with the kids. The drinks and food however were superb with snacks were served for most of the day. The traditional Madeiran restaurant was by far the best of the lot. Overall it was a great holiday, great to see the columnar jointing and other geological aspects. Only downside was the weather, not warm enough for me (24 degrees) and very windy! Tip is go to an island like Rhodes... Much better weather.More
Nev1989, London, United Kingdom
Our first family holiday and travelling with a 12 week old was made very special by this hotel. We'd never heard of Porto santo but will definitely be back. We've never felt so safe and secure - something that as new parents we're beginning to recognise is important. From the 10 minute airport transfer time to the staff lining up and enthusiastically welcoming everybody to the resort, the holiday was superbly relaxing. We paid extra for a pool view which I would recommend if you can afford it but we wouldn't have been disappointed with a garden room. They're very well appointed, comfortable and relaxing. The staff here are amazing and there's a fantastic team ethos all throughout the hotel - you see management walking the resort on a daily basis and they actively engage with all customers - this means a lot and is very reassuring. They're proud of their place and deservedly so. Amenities for our little one were very good - they have a well stocked baby room with bottle sterilisers, fridges, microwaves and bottle warmers. Had we known it would have made packing even easier. Food was excellent throughout the week. Well cooked, presented and varied. The addition of the restaurants also helped with the variety. The lunchtime pool bar was a firm fave that's for sure! The only downside was we couldn't do the adults only restaurant - but it was our first family holiday so it was a new thing for us!! We went slightly out of season so the resort wasn't at capacity but there's plenty of room for everyone. I think it's a perfect place for a family getaway or just relax with friends. As lively or as chilled as you would want to make it. Having never stayed at a pestana hotel I think we will definitely be seeking other properties in their portfolio.More
TravellingAdman, Bromsgrove, United Kingdom
We spent the last week in October here. The weather was great, albiet it did rain for 20 mins one afternoon. Food was plenty and tastey. There are 4 resturants on site, the Italian was pretty standard, but the Japanese and Med were fantastic. The pool bar also had hot and cold food being served and cooked to order throughout the day. The staff were brilliant - very accomodating and always available to help. Rooms were good sized, bathroom had a good shower over the bath. Entertainment consisted of a couple different singer/guitarists and a few dance shows in either a large hall or a smaller quieter bar. The beach (a stone's throw away) was beautiful and well worth the 30 mins'ish to the town where it cost just 6 euro for four beers! We paid Â£600 odd for a week, but if you booked last min would have cost 200 less. You could go here and not have to spend a single penny as the food and drink is all included, however its worth asking the reps to recommend/book a resturant as they will drive out to pick you up (and drop you off). We spent 30 euro each for 3 course meals with at least 2 bottles of wine. Would go back in a heart beat.More
Natasha M, Cirencester, United Kingdom
My partner and I visited this hotel in October last year in the final week of the season. From the minute we arrived the staff were friendly and helpful. The room and in fact the whole complex was spotless and well looked after. We ate in all but one of the restaurants and struggled to decide which was was best. In the main restaurant there was always space a great variety of food. The entertainment were staff were brilliant, not pushy just really friendly and great fun. The management were always seen walking about chatting to people which was great to see. The island itself is amazing. We explored the mountains and everything the island had to offer and although small there is plenty to see and do if you just make the effort. We decided whilst we were away that our family needed to see the island so we have booked to return in May with our two children and can't wait to come back....More
lambskin2015, Chester, United Kingdom
This is possibly the worst or should I say the most misleadingly advertised five star hotel I've ever had the misfortune to stay in. I can't begin to tell you how disappointing this hotel and the island is. Firstly let me tell you I am NOT a complainer quite the contrary. We came here expecting a first class 5 star hotel (as advertised ) on a beautiful island that the world had not yet discovered! Thomson have got this so very very wrong and despite our initial complaint and to date 5 further emails I have still not received a reply. Anyway that's another story! The hotel in all fairness was immaculate and we were upgraded to a suite ( due to our original choice of hotel being closed to to under occupancy ) as we were moved to this hotel with only one weeks notice prior to departure. The suite was lovely and clean and very spacious but that's were the compliments stop. The hotel is not five stars, we chose this holiday for a bit of luxury and expected 5 star service, how very wrong we were ! Firstly the service was non existent, we had to get our own tea and coffee from a vending machine at lunch and dinner. If you wanted a drink during the day you had to walk down to the bar and then queue for a drink as there was only one member of staff serving at the bar. Sounds petty but in a five star hotel you expect a waiter service at the very least. There were no tea/coffee making machines in your room but you could rent a a kettle for 15 euros per week. We did but had to return it as it was all rusted inside! Far from five star ! The food was honestly so very very poor here, pork pork and more pork oh yes and rabbit was on the menu one day! We actually dared to complain about the quality of the food given the hotels alleged five star status, we were told by the manager Portugal was a very poor country. The bookable restaurants were not much better, in fact the Italian one was no better than our local takeaway and that's an injustice to it. ( our takeaway not the restaurant ) The entertainment was appalling, that said they had a local band on one evening who were brilliant but the remainder of the nights were terrible. The island itself is.......... Nothing, there is nothing to see and nothing to do! It's not perticularly beautiful as advertised or unspoilt. It's drab and lifeless and nothing else. There are plenty of other places in the world to visit far more beautiful and appealing than here. Seriously give this place a miss and save yourself some well earned money.More
Judith G, Manchester, United Kingdom
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