Hotel Pestana Porto Santo

Take 1 sandy beach, add 2 massive pools, mix with a host of restaurants – and this is the impressive end result.

A sandy beach that rolls on for miles makes a great bolt-on to this hotel. Meanwhile, a free shuttle bus can run you into the little town of Vila Baleira in five minutes.

There are 2 lagoon pools with Balinese beds and chill-out areas. And the buffet restaurant is backed up by a range of themed places, here and at the sister hotel, Pestana Colombos.

TripAdvisor Traveller Rating

Based On 1819 reviews

  • Official Rating
  • 328Rooms
  • Lifts: 10 - only 3 floor buildings have lifts, 2 floor buildings do not.

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All Inclusive - Here's what you get

Food

Full Board buffet meals. 3 theme restaurant visits per stay. Snacks and ice-cream 11.00-19.00.

Drink

Unlimited local alcoholic and non-alcoholic drinks including beer, wine, spirits and soft drinks 11.00-24.00.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

2 outdoor pools

Towels and sunbeds are provided at this large outdoor pool.

Kids' club

Hours of fun for your little ones including a mini-disco. It's hotel-run for kids aged 4 to 12 years.

Sunset bar

This large bar is on the first floor and is also where you'll find live entertainment in the evening as well as live sport screenings. It features sea views which are particularly spectacular at sunset.

Rooms ► View all

twin room with balcony

You can expect to find air-conditioning, Wi-Fi*, a mini-fridge, and a flatscreen TV with a DVD player in the twin rooms. And they also feature a balcony. They'll sleep 4 with an extra bed.

2 bedroom suite with balcony

These spacious, modern 2-bedroom suites have been tastefully furnished in a warm palette. They come with a balcony for some added outdoor space. And they have 2 twin bedrooms and a lounge with 2 child beds. Plus you'll also find air-conditioning.

TripAdvisor Traveller Reviews Show more reviews »

MrsKJ

We went here in mid-Sept 2014 for our honeymoon & our 18 month old daughter's first holiday abroad - it really was a gorgeous location & we would love to go back! The beach was stunning & unspoilt. The sea was rough at times & knocked our daughter off her feet but it didn't stop her from going in again the next day! You had to pay for sun loungers on the beach but it is a public beach so not much the hotel could do about it! Parasols & wind breaks were free though as are provided by the hotel. They upgraded our room to a suite which was so lovely to have the extra space & lovely views over the top end of the pool area which was quiet! Plenty of sun beds were available when we did want some time by the pool, which wasn't all day every day. So we didn't pay much attention to the ones that may have been 'hogged' by other guests leaving their towels on them - this happens everywhere anyway & didn't stop us finding available beds! A few other reviews have complained about queues but we didn't feel like we were queuing constantly & it was much nicer to be seated in the restaurant rather than it be a free for all! The staff were amazing & all so friendly - all making a fuss of our daughter & helping keep her entertained! Food was varied & my husband & daughter who are both quite picky eaters always found something they liked! There's not much to do on the island but as it was our honeymoon we wanted it that way. We walked to the resort a couple of times & it was a pleasant walk. The weather was mixed, it poured with rain one day but sunny again within half an hour! It was overcast at times too but this was ideal for us with a toddler! Perfect location & hotel to go if you want some time out to relax! More

kezaj85, 186310

A DISSAPOINTMENT THE 4TH VISIT !!

we had visited the lovely villas at the Pestana Porto Santo 3 times before and in fairness had watched a gradual decline. the last time before we visited the Pestana colombus was closed wheras the year previous it had still been open the second week in October and basically provided a classy cocktail bar and heated pool.. this visit started off quite badly to say the least.. upon arrival at the Hotel we were greeted by the normal hotel representative and allocated a first floor room of a villa. upon etnry into the room the first thing that greeted us was a cockroach scuttling around the floor !! which was immediately despatched by me .. i then insisted on the room being sprayed.. much as i know these little bugs are commonplace on most islands / resorts this was the very first one i had ever seen day or night anywhere within the Pestana complex let alone the room !! following this we then decided to take a meal in the buffet bar .. the selection of food had gone down and the quality did not seem as good !! the second night i had booked the Japanese restaurant was slow service and when i finally received my bowl of miso soup there was enough beef in it to fee an ant !! 1 tiny tiny little piece about a millimetre square. the following day we decided to take lunch in the pool bar where they cook up burgers and hot dogs and have salads etc. the tables in the pool bar area were swarming with flies .. not a nice site and clearly the tables which were wooden style bench tables had clearly not been cleaned properly !! some were sticky and some had small food scraps in the wood.. we watched someone clear a table when we left and it was a damp cloth.. no antibacterial spray or anything just a damp cloth .. no water that we could see and this same cloth was used without being washed for all the tables .. my friend actually got ill on the Thursday we were there following eating a burger in the pool bar.. CANNOT SAY FOR CERTAIN IT WAS THE BURGER BUT IT WAS ALL HE HAD EATEN ALL DAY .. in general it was a complete disappointment from the last couple of times and i don't really think that the complaints for i completed online to the hotel was really taken serious.. as it just seemed to be come back next time and we will make it right .. but how ?? for a resort that opens up from may to October the revenue for the island is essential !! but Pestana Group do not seem to be taking this into consideration.. when we first went there was nothing that was too much for any guest.. this time we really felt like hearded cattle. cannot book this restaurant until 9 pm or 930 pm far too late for dinner and no concern whatsoever a real take it or leave it attitude. IT IS A REAL SHAME AS THE ISLAND IS SO BEAUTIFUL AND UNSPOILT.. it is a jewel of an island to stay on and the locals are lovely people and pure quality !! More

Eddie B,

Just what we needed

After a horrendous year my wife and I needed to get away to somewhere special and we found it! Having travelled exstensivly to many places including the Seychelles and the Maldives Porto Santo was the first place we have been to that has stollen our hearts. Before we went I quite honestly thought we had made a mistake, that feeling lasted less than a couple of hours after we arrived. The staff at the airport where great and made arriving effortless. We then had a pleasent short coach trip to the Pestana Porto Santo, upon arrival the staff were very pleasant and helpful. We got our key went to the restaurant and had a meal as advised before going to our room. The room was very large, clean and very comfortable we thought we had been upgraded. We spent the next 2 weeks having one of the most enjoyable holidays we have ever had. The staff were fantastic, as an example we discovered we had brought the wrong travelled adapter, we went to reception to ask if they had one we could borrow and it was in our room as soon as we got back to it less than10mins later. I could not recommend this hotel highly enough. As for Porto Santo, don't look for English pups, English fry ups or the like, you won't find them. If you want great food, friendly people, some stunning scenery and a feeling of total relaxation and safety this wonderful island has it all. It also has a few secrets if your prepared to look for them. Would we go back, yes and we are, we re booked 3 weeks after coming back. We loved it so much we are looking to move there when we retire, see you soon Pestana and Porto Santo. Pete and ElaineMore

peterfearis1, 186298

Bitterly Disappointed

While looking for our next holiday I discovered what appeared to be a secret little gem, ' Porto Santo'..... never heard of it ...where is this place. I read and read the reviews and could find nothing but wonderful praise not only for the island but also for the 5* Pestana Porto Santo Hotel. Having been sold on how wonderful this venue was, just over 12 mths before we could go, we booked a week in Aug 15, on an AI basis for me, my husband and then 4 yr. old grandson. Periodically we would revisit the reviews and although there were a few negatives and to be honest you can't please everyone all of the time, the overall reviews were fantastic and we were still so excited. The day arrived, the flight was great, we arrived at the hotel and all was well, all the staff were waiting to undertake the well rehearsed military precision task of check in and luggage handling. For the entertainment of the children the hotels feline mascot was there which to be honest happened to be the last we saw of it until we again underwent the well rehearsed military precision check out a week later. We were given our room number and informed of the whereabouts of the restaurant and advised to go to have something to eat and our bags would be put in our rooms ....GREAT, still liking this. Naturally, being the new comers we were unsure of how the dining area worked but were soon escorted to a table and went to get some food as it was self service....I have to say I was a little disappointed at what was available but thought well we have only just arrived, its late, the restaurant was full so not a problem. First problem was trying to locate our room because it was now dark, the areas were not well lit or signposted and we ended up back at reception and a staff member took us to our room. Our room was absolutely fabulous, it had a very large, separate bedroom with massive bed, equally massive wardrobe, TV, safe etc. The lounge area was also a lovely size and the settee had a small pull out bed for our grandson which actually was a little too small for him so he slept on the settee which again was fine, he was comfy and the bedding was beautifully soft and cosy. There was another very large wardrobe in the hall way and the bathroom was big, spacious with an over bath shower and fixed hair dryer on the wall. However look as I might I was unable to locate the kettle tea/ coffee etc. especially as being a bit of a tea tank I like to be able to get a drink when I want. The next morning on our way to breakfast we were able to see some of the extent of the hotel building / grounds and pool area and it was lovely . Unfortunately this is where it all started to go pear shaped....where do I start. Every meal time you had to queue up outside the restaurant to be seated even in the teaming rain, this included families with small children and unfortunately it rained a lot. With regards to the food menu, unless you like fish, which was plentiful there was not a lot of choice and although I have to say none of us are fussy eaters after two days I was that sick of the same menu that I ate vegetables / salad for 3 days running. As for the little ones there was no appropriate child's menu and it was very difficult to find healthy options that our grandson would eat especially as he does not like fish. On one occasion I observer an older male waiter pick a fork up from the floor and place it back on the table to be used, as if that wasn't bad enough he had not even attempted to clean it. I took the fork and put it on my own dirty plate. The only way I could describe the restaurant experience is, for those of you old enough to remember, is a 1950's Butlins holiday camp come canteen come free for all.... overall not a pleasant experience. After the third day we ended up walking to the sister hotel next door which although it served the same food, the lay out was nicer, and the food was better prepared and in a much nicer environment, but on average the quality and variation of the food was poor. Having enquired about the kettle, we were informed that the hotel does not provide tea making facilities in room's, that if you want a kettle you have to pay 15 Euros for the pleasure, but did say that included in that cost we would be provided with fresh milk etc. daily, brought to our room by the restaurant staff... this however never happened and the restaurant managers appeared confused by our request every time we had to beg for some milk. The Beech is beautiful but if you wish to have a sun bed there you have to pay for the privilege and at 15 Euro a day it is not what you would expect from a hotel claiming to be a 5*. Early one morning following a particularly heavy down poor when a number of guests sun lounger towels were soaked, when they went to have them changed for dry ones they were refused and told to come back at 11am - this was around 9 am, not good. I think that all time were at the hotel I had about 3 alcoholic drinks, this was because you could not get served at any of the bars at any time during the day or evening because there was not enough staff serving, it was usually around 6 deep and people in their frustration at the wait, were doubling and trebling up on their drinks to save having to go back. The Childs safe play area was a joke, it does have animators there at given times who appeared less than enthusiastic and although it had a fence across the front with a rope latch, on further inspection the area was not fully enclosed and little ones could easily escape if they had a mind to, fair to say we never left our grandson with them, one of us always staying to supervise his safety. Not once did the animation team come around the pool area encouraging the younger children to come and play. In fairness I could go on and on including describing the evening entertainment but I wont. In stead I will say that all in all our wonderful holiday expectations where well and truly shattered, this hotel is not a 5* hotel, the rooms and pool area may be 4* but the rest of the facilities are most definitely 3*. Will we go back .. sadly no, will we recommend it .. sadly no.More

Christine M, 186337

Great holiday at Porto santo

Had a lovely 7 day break at this hotel....were greeted by the whole hotel staff it seemed when our bus arrived lol....very quickly processed and shown to our annex ....the food was plentiful and well cooked with good variation daily....the room was clean as was the hotel...only one slight criticism ...the animation team are a bit keen, we stayed as a couple kid free..(yay)... We had literally only just sat by the pool area when I was jumped on to play games...no means no lol....and again when we left we were waved off by the entire hotel teamMore

Ally B, 504106

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Hotel Pestana Porto Santo
Rated: 4.5 /5 based on 1819 customer reviews
from £460.00