Hotel Pestana Porto Santo

Take 1 sandy beach, add 2 massive pools, mix with a host of restaurants – and this is the impressive end result.

A sandy beach that rolls on for miles makes a great bolt-on to this hotel. Meanwhile, a free shuttle bus can run you into the little town of Vila Baleira – or over to the golf course – in 5 minutes.

There are 2 lagoon pools with Balinese beds and chill-out areas. And the buffet restaurant is backed up by a range of à la carte places, here and at the sister hotel, Pestana Colombos.

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Based On 1407 reviews

  • Official Rating
  • 328Rooms
  • Lifts: 10 - only 3 floor buildings have lifts, 2 floor buildings do not.

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All Inclusive - Here's what you get

Food

Full Board buffet meals. 3 à la carte meals per day. Snacks and ice-cream 11.00-19.00.

Drink

Unlimited local alcoholic and non-alcoholic drinks including beer, wine, spirits and soft drinks 11.00-24.00.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Kids' club

Hours of fun for your little ones including a mini-disco. It's hotel-run for kids aged 4 to 12 years.

Moroccan à la carte restaurant*

This restaurant is open 5 nights a week.

Mares buffet restaurant

For breakfast, lunch and dinner. Gluten and wheat free dishes are provided on request and vegetarian options are available.

Rooms ► View all

double room

Double room sleeps up to 3 with flatscreen satellite TV, DVD player and mini-fridge. Internet and room service available 24 hours, between midnight and 7.30am it's at a charge.

2-bedroom apartment villa

2-bedroom apartment villa sleeps up to 6, with flatscreen satellite TV, DVD player and mini-fridge.

TripAdvisor Traveller Reviews Show more reviews »

everything great... except the food:(

so our family planned to stay at the pestana but we got upgraded to the colombus! it was fantasic and was so clan and lovely! we stayed in an apartment. so on the first night we obviously went for a meal but there was alot of choice but nothing for our family:( it was a bit of a disappointment that we couldn't find a sun bed straight away! my eldest son and daughter went for a walk at 6 in the morning and there was a few people who had towels covering lots of sun beds and a man was putting towels on 8! that's ridiculous! to say there's a no reserving policy they don't follow it up:( we loved the crep and waffle little bar thing:) the kids loved that too. also the burger bar was amazing! it was just the restaurants that were a disappointment. my daughter of 15 got ill which ruined her holiday for a week. the staff were lovely and always did a fab flash dance! i have to say i joined in a good few times ;) other than that it was a perfect holiday the pools were great exept the seawater one (tip- go to the colombus one next door!) the beach was great too! stayed august 2014!!!More

alison c, Huddersfield, United Kingdom

Five star disappointment

This is possibly the worst or should I say the most misleadingly advertised five star hotel I've ever had the misfortune to stay in. I can't begin to tell you how disappointing this hotel and the island is. Firstly let me tell you I am NOT a complainer quite the contrary. We came here expecting a first class 5 star hotel (as advertised ) on a beautiful island that the world had not yet discovered! Thomson have got this so very very wrong and despite our initial complaint and to date 5 further emails I have still not received a reply. Anyway that's another story! The hotel in all fairness was immaculate and we were upgraded to a suite ( due to our original choice of hotel being closed to to under occupancy ) as we were moved to this hotel with only one weeks notice prior to departure. The suite was lovely and clean and very spacious but that's were the compliments stop. The hotel is not five stars, we chose this holiday for a bit of luxury and expected 5 star service, how very wrong we were ! Firstly the service was non existent, we had to get our own tea and coffee from a vending machine at lunch and dinner. If you wanted a drink during the day you had to walk down to the bar and then queue for a drink as there was only one member of staff serving at the bar. Sounds petty but in a five star hotel you expect a waiter service at the very least. There were no tea/coffee making machines in your room but you could rent a a kettle for 15 euros per week. We did but had to return it as it was all rusted inside! Far from five star ! The food was honestly so very very poor here, pork pork and more pork oh yes and rabbit was on the menu one day! We actually dared to complain about the quality of the food given the hotels alleged five star status, we were told by the manager Portugal was a very poor country. The bookable restaurants were not much better, in fact the Italian one was no better than our local takeaway and that's an injustice to it. ( our takeaway not the restaurant ) The entertainment was appalling, that said they had a local band on one evening who were brilliant but the remainder of the nights were terrible. The island itself is.......... Nothing, there is nothing to see and nothing to do! It's not perticularly beautiful as advertised or unspoilt. It's drab and lifeless and nothing else. There are plenty of other places in the world to visit far more beautiful and appealing than here. Seriously give this place a miss and save yourself some well earned money.More

Judith G, Manchester, United Kingdom

so relaxing

I visited in September 2014 with my husband and our 10 year old daughter. On arrival we were greeted by lovely,friendly staff and were given drinks and our luggage was sent to our room. Everything was very organised checking in and we were in our room,luggage having already been delivered,within 10 minutes. We had been upgraded to a suite as it was our anniversary. The accommodation was of a high standard and our bed was huge For us,the animation team absolutely made this holiday. They were brilliant with our daughter and she was made a real part of the team,she loved it. We mainly relaxed by the pool each day,one end being extremely quiet and the other,near the pool,was where the animation team played games,music etc and the pool bar was close by. This served lovely food and it was made fresh for you so it was really enjoyable....more so than the main restaurant where I found the food to be either cold or luke warm,so not that enjoyable. There was always a good choice of food,and the waiters were always filling your glass with wine or water. Our daughter is about the fussiest eater you can find but she found something she liked each day. We tried the restaurant at the Columbus too which was good. We ate at all four of the other on site restaurants,our favourites being the Italian and the med. The evening entertainment was fine,we don't go expecting big name acts or huge shows,I don't quite know why people complain about hotel entertainment. We had music quizzes,an abba night,a fire show,a magic night,a dance show,a circus show etc etc. they were all absolutely fine,people had a laugh and were able to join in if they wanted. The animation team worked tirelessly to make sure everyone had fun and enjoyed themselves. Each evening was rounded off by the bar staff doing a bit of entertainment with glasses etc on the bar and this proved very popular and great fun. The only problem I experienced was that I bought myself a mug so that I could make tea in the room (we took a kettle as isn't one in the room) but it disappeared. I left a note asking the cleaner if she had seen it a few days later to which she replied saying she was sorry but she had broken it. I was quite surprised that she had never told me this and that I had 'caught'her out......she replaced it but i was left feeling I couldn't trust the maids.Then,a couple of days later my daughters nightie disappeared. I left another note for the maid (we were always out when she got to our room) asking if she had seen it. She then replied saying it must have got tangled up within the washing and I probably wouldn't see it again. Luckily it re appeared as the maid found it and my daughter was really pleased,but,again....why wasn't I just told,or,why wasn't the maid more careful?! Just be careful not to leave things lying around! We did the beach walk into the town with the reps which was tiring,but really nice and only took around 40 minutes. We also did a catamaran trip and were lucky enough to see lots of Dolphins which swam by the boat and underneath,we lay on the netting and they were directly underneath us,it was amazing and unforgettable. Our daughter loved it! We were there for the Christopher Columbus festival which was really nice. We also did the jeep tour round the island and I highly recommend that,the driver was extremely informative and friendly and it was a great way of seeing the island and learning about its history. The beach was only a short walk from the hotel,just over a wooden walkway. The sand is gorgeous and we walked almost the entire length one morning and came across rock pools with crabs and small fishes. The sea was fairly rough at times so didn't paddle far,we saw people knocked over by the waves,but there are always lifeguards very close by. All in all a lovely relaxing peaceful holiday. 14 nights,for me,was too long....10 or 11 nights would have been ideal. Having said that,I was sad to leave. The staff are the friendliest you could wish for,and so genuinely wanting you to enjoy every minute. Would I return? Possibly,but for a week next time. I feel I did everything I wanted to do and we like to visit different places.More

lilmissworry,

Pestana Porto Santo Resort still a firm favourite .........!!!

Having completed our seventh visit to this firm favourite of ours during the last week September/first week October we are looking forward to returning again in May later this year. The main attraction of this resort is the beautiful, unspoilt island of Porto Santo (for the time-being), total relaxation, the friendly inhabitants, its close proximity to the UK and the fabulous Pestana Porto Santo Resort, staff and facilities. Since the opening of the Colombus the resort has benifitted from the extra resources that can be used by guests, regardless which hotel thay are staying at. Traditional rooms are large, well equipped and maintained by diligent housekeeping staff. Colombus rooms are ultra modern and luxurious, more suited to younger couples. Main food services are provided at both hotel's main buffet restaurants. In addition all-day snack bar services are on offer adjacent to the pool at either hotel. The four themed restaurants in addition to the main buffets and snack bars are unsurpassed, particularly as guests have a weekly entitlement within their stay and included in the price!!! In the main the vast majority of guests are well catered for. Full drinks service is included within the AI package at various bar outlets around the resort. Daily activities and evening entertainment are on-going and provided by a very proficient animation team. The daily 'flashdance' routine has become very popular! The fabulous beach offers an extra option to those wishing to exercise or just chill out. The sea is safe and patrolled by lifeguards. Some say it is warmer in the sea than the outdoor pools. I am yet to be convinced!!! I prefer to use the indoor pool at the PPS. The spa, steam rooms and sauna are a boon. Adult only here. Children can use the indoor pool and facilities at the Colombus. Being creatures of habit, we visit the hotel in early May and September/October. In so doing we find it more relaxed and avoiding too many children. Being 60+ I regret to admitting to being less tolerant of the youngsters! If it is a partying, night life and shopping extravaganza that you are seeking, this is not a holiday destination for you. Quiet, relaxed in fabulous surroundings and well provided for is the name of the game, certainly at the times we visit. During high season I believe it is different.More

Grumpy-3G, DOVER

Pestana Porto Santo

This was a really epic holiday! We had a lovely week there. I thought the Staff, People were all lovely, kind to us. I will look forward to coming again soon! I loved this holiday to pieces! Kind Regards, AaronMore

Aaron F, Huddersfield, United Kingdom

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