ClubHotel Riu Marco Polo

Other hotels get pool envy when they see the size of this one – it’s got a huge sun terrace and a swim-up bar, too.

A sandy beach lines up alongside this hotel, so you’re just footsteps away from the sea. Speaking of water, there’s a massive pool. It features a huge sun terrace and in-pool loungers, plus there’s a swim-up bar for drinks.

The hotel comes with a buffet restaurant and a pair of speciality places – and activities like aqua aerobics and boules help you work up an appetite. Evenings are all about relaxing in front of shows and dance groups.

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Based On 1763 reviews

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  • 464Rooms

Holidays with added luxury

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  • 20kg luggage allowance
  • Kid-friendly Premier Families collection
  • Long-haul Premier Luxury collection
  • Stylish 4 and 5-star hotels

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All Inclusive - Here's what you get

Food

All meals. Snacks. Coffee and cakes.

Drink

Unlimited local alcoholic and non-alcoholic drinks until 01.00 in summer, or 24.00 in winter.

Sports and Activities

All are included except where indicated.

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Outdoor pool

The huge pool comes with a wraparound sun terrace aligned with sunbeds and parasols, plus there's a swim-up pool bar too. Pool towels are available at a deposit.

RiuLand Kids' Club

These hotel-run kids' clubs are suitable for 4 to 7 and 8 to 12 years. They're an ideal place to make new friends.

Buffet restaurant

You'll need to head for the buffet restaurant for breakfast, lunch and dinner. Themed buffets take place at least twice a week. Highchairs are available. Please be aware that gentlemen are asked to wear long trousers at mealtimes.

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twin room

These light and airy twin rooms come with whitewashed walls and complementary soft furnishings. They can sleep up to two adults and one child or they can be sold as a single. There's a mini-fridge and air-conditioning or heating at the hotel's discretion.

twin room with sea view

These light and airy twin rooms come with whitewashed walls and complementary soft furnishings, plus a sea view. They can sleep up to two adults and one child. There's a mini-fridge and air-conditioning or heating at the hotel's discretion.

TripAdvisor Traveller Reviews Show more reviews »

Looking forward to a return trip

This is a very large hotel which is well organised to accommodate large numbers of guests. It is clean,comfortable and well appointed. The care and consideration shown by all the staff is exemplary. We will stay here again. There is a full day entertainment programme, provded by the staff and at times is more enjoyable for their enthusiasm rather than professionalism. If you don't mind experimenting with different dishes, this is the hotel restaurant for you.It has masses of choice at every meal - mainly stews and casseroles, which are excellent. If you are not, perhaps you should choose another. There was a mixture of guests from all over and it was interesting to see how other cultures deal with buffet meals - I can see why some may call it wasteful, but feel we must expect others to choose in their own ways, which may not be ours. I must mention the laundry service which - I sent a long sleeved shirt, T shirt, pair of jeans, 2 pairs of underpants and a pair of socks and paid 13.5 dinars (about £4.50). Don't overload your suitcases!More

Patricia L, North Berwick, United Kingdom

great location and staff!

The Hotel is very clean and cannot be faulted for the staff who really go out of their way to please, and the location (with the exception of the beach which was a big disappointment) was brilliant. The food was plentiful and the spa treatments were to die for. I was really aching to get into the beautiful pool but because of the few poor weather days we had it was ice cold (where is the heated water system)? The main disappoinment was the rowdy kids who were left to run riot in bedroom hallways and the drunken guests (mainly English) who did not seem to understand some people are asleep at 1.00 am. Overall agreat hotel where management intevention is seriously needed with regards to the nosie levels.More

EssexSmiler, ESSEX

3rd Visit

Back to the Riu for the third year. Emailed the hotel to ask for a Sunny room overlooking the pool, which they allocated on arrival - Thank you The hotel is spotless and the staff cannot do enough for you - thanks to all. Bedrooms are wonderfully clean. Now the bad points which we have noticed. The management has changed this year as well as the entertainment team, and it shows its not as good as it was. The selection of food was not a patch on previous years and if you where on the second sitting 08:00 pm by 08:30pm there was no desert available other than fruit and ice cream. Selection very repetitive - sorry not good enough a definite negative this year. The entertainment was not as good as previous years, but I will give the entertainments manager full marks for his participation. Found out at the airport (cannot confirm) that the evening before we left there was a fight between a member of the entertainments team and a guest with the entertainments manager hitting one of his team and sacking him. Should not have gone to bed early.... And of course Endifa airport a joke possibly 5000 plus passengers queuing outside at 7 in the morning. They really need to get their act together. Otherwise weather windy but sunny (what one expects in early April)More

leslie_walters, Bedfordshire

Tunisians waste food

on the whole a good holiday weather not great wind & rain for 7 days out of 14 chance you take Mar/April ,bit of a shock on the second day when group of eight men burst in followed by camera men more security and the vice president on a reassurance visit following the attack at the museum could have done with a warning ? rep kept her cool though after initial shock (well done laura) all public areas were well maintained only the main restaurant open due to time of year but we were aware of this by reading the website ,not every one did this .on the subject of toilets the Tunisian kids played with the bidet sprays wetting the floors on several occasions .FOOD varied considerably with the arrival of local Tunisians, quite affluent by the size of the kids , the quality of the food went well down this was probably due to the massive waste by them much to the disapproval of the waiters and staff who were visibly upset by the waste and mess created having said that we enjoyed the company of some of the Tunisians on a couple of nights singing of an evening (not ululating) do not want to sound too negative about Tunisians it is their country after all . did not go to the shows on an evening not realy our thing but met some really nice people and will probably return to Marco polo as it is a great place to relax and chill outMore

j michael w, Huddersfield, United Kingdom

Family break

We have just returned from the Riu Marco Polo having spent 10 days there from 29th March - 8th April. We have read many reviews of this hotel and even joined a Facebook 'fan' page beforehand to get the inside scoop so knew a lot of what to expect. Before arrival, we sent the hotel a request asking for two adjoining rooms overlooking the Marina. We hsve 3 girls aged 16, 6 and 4 and so wanted to not have to sleep in separate rooms to look after them. Mohamed on reception acknowledged the request quickly and upon arrival we were given rooms 4073 and 4075 which had an inter-connecting door. Mohamed welcomed us and was an excellent host ensuring we were happy with the rooms. Brilliant start. Free WiFi in reception area (a godsend for our teenager) and we could pick it up at the pool on one side of the hotel fine but not in our rooms - a blessing for us, ha, ha). The hotel itself is spotless. The cleaning staff, maids and groundsmen are always busy working. Lots of 'getting ready for season' work was also happening such as painting. The outside pool is crystal clear (although at this time absolutely freezing) and a lovely size. Plenty of sunbeds and we always managed to sit where we wanted. The pool bar opened during 2 days of our stay and was intermittent depending on the weather. It was open one day, closed the next, then open the next. Waiters around the pool such as Mohammed were excellent but some seemed to try to avoid getting any drinks for guests (we usually tipped a small amount as a thank you anyway as it was a fair walk). Hubby ended up being the main drinks provider! The indoor pool was like a bath when we first arrived and we made lots of use of it. However, they seemed to turn the heating off the second day and by the end of 5 days, it was as cold as the outdoor pool so no longer usable which was a real shame. The floor outside the indoor pool is treacherous when wet so I strongly suggest wearing flipflops/shoes at all times walking to and from it. There are sunbeds around the indoor pool too if you want to relax. The beach was filthy - full of broken glass, plastic bags and other litter. This was very disappointing as the youngest girls wanted to make sand castles but it was not to be. The 'clean up' for high season started two days before we left but was really going to take some time with two men with rakes and a tractor. The camel man and the one with horses were both there. Both came up to us and asked if we wanted a ride but we simply declined and they left us alone. No hassle at all. I would say that some people have commented that the animals on the beach wear a kind of bag under their bottoms to collect dung but these certainly did not. Also, the spongy round things on the beach are only seaweed (we've seen the same in the Caribbean) and not camel dung as some people thought (I'd feel sorry for the camel that poo'd that lot!). The two sitting dinner had started when we arrived and our slot was 6pm - 7.30pm. The end of the first week that changed to 6.30pm - 7.45pm. We were asked which slot we would like on our first day and selected that one as it was easier with the children. Food for the first week was plentiful with lots of fried dishes (being cooked in front of you), pasta, pizza, vegetables, fish, etc. Desserts seemed aimed primarily at German guests with lots of small, sweet style dishes. Ice cream was always available for children which ours loved. Breakfast consisted of a wide range of cereals, eggs cooked various ways, a sort of spam like meat and frankfurter looking sausages. Always plenty of fresh bread for all meals. Lunch variable again with fresh cooked items and pasta, pizza, etc. On the weekend at the end of our first week, the food seemed to change a little to more 'stew' type dishes which we think may have been due to the amount of locals that arrived. However, the food didn't do much for me nor my non-fussy teen and all the girls seemed to end up eating just pasta. With regard to the locals, they seemed to come for 1 or two nights at the weekend (most were there Saturday and gone again Sunday). The hotel did change somewhat at that time. They happily smoked in the toilets which I did complain about as there is no ventilation in there and once someone has been smoking there, it is very dense and unpleasant (especially for an asthmatic like me). They also used the water/bidet quite liberally and therefore the floors soon became very wet and rather unpleasant. The whole bar area and surrounding it became a 'smoking' zone as they sat anywhere and smoked, including carrying around ashtrays whilst walking around the lobby. We found other areas to sit at this time. The entertainment was basic but fun. The Animation team made a great effort presenting shows. The evening started with the mini-disco at 8pm until around 8.45pm and then the main show started at 9.30pm for around an hour. There was dancing, a keyboard player, a show with laying on nails, belly dancing, comedy, etc. Whilst much of it was pretty amateur, a lot of effort went in. It would have been nice for some of the team to spend more time smiling at the audience than watching their own dance moves reflected in the window behind us all. The mini-disco - which our youngest loved and middle one sometimes did - was the same every night, even down to the songs. Nice so the kids can learn the dance moves but pretty repetitive to watch. I went to the spa for a set of treatments which was excellent value. The spa is beautiful and quite relaxing. I paid 100 DT for 5 treatments which were a steam, exfoliate, mud, shower massage and massage. The pool in the spa is lovely and tranquil. I highly recommend it. The lady who runs it does a fantastic job. The shops on site are handy but we did notice things like the suncream seemed to go up in price very quickly once more visitors arrived. It started at around the equivalent of £3 for Nivea and soon was up at £12! Postcards and stamps can be bought here too. Lorna, the Thomson/First Choice rep is wonderful. The welcome meeting was excellent with all heads of staff at the hotel coming along, introducing themselves and having quite a laugh. Lorna is informative but not the pushy type of rep. She told us about quite a number of trips but let us read about others ourselves without doing any kind of hard sell. Good sense of humour and around plenty for us to speak to her when we wanted. She also came around the pool to chat too. I just hope her sunburn is better now! Highly recommended young lady. Sam from the animation team was excellent. We loved the archery with him and he had a great sense of humour and fun. In fact, all the hotel staff were great with the children too knowing their names and high-fiving them all the time much to their delight. We didn't do any real trips as we decided against this after what had happened in Tunis. We did, however, go to Hammamet to the Medina (I love a good barter) and enjoyed walking around there. We didn't get any real hassle again although my teen got a huge amount of wolf-whistle and comments that (fortunately) we didn't understand ;-) We also went to Villa Sebastian for a walk around and for me to get a geocache (my hobby). Nice place to visit and informative curator (although he asked directly for money for being so informative so he got 2 DT). Not quite the botanical gardens I expected from other holidays we have had but the girls liked seeing the fresh fruits growing on the trees. We also walked down to the Medina at Yasmine Hammamet and had a meal there but the food was very poor indeed. Also, despite many rave reviews about the restaurants at the Marina, we found the food distinctly lacking. The girls ordered chicken and ended up with 3 chicken wings on their plate for 20 DT each. Clearly we didn't go back. Lots of 'booze cruise' pirate ships and catamarans there wanting to take people out but we were told byt he hotel that they are around 30 DT for 4 hours which sounds great but apparently is very expensive. The shopping area by the marina was fine and we went back a number of times for gifts and were greeted like family by the shop keepers that we used. They asked if we wanted fixed price or barter and I always went for the latter as it was more fun (I probably paid more but I enjoyed doing it). Not really a great deal to do outside of the hotel really so very limited if the weather a bit iffy. I would happily recommend the Riu Marco Polo, but I would suggest looking for a bargain holiday as ours cost £3,700 for the 5 of us booked a year in advance, but we did talk to other holidaymakers who had paid under £400 each for the same deal.More

kazgodders, Woking, United Kingdom

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