Features we have included to make this website easier for everyone to use
In order to help you use our site there are a number of features that will help you find what you’re interested in – no matter what equipment you are using to access the internet.
However, before we explain those features, if you would like information on how to adjust your computer set up to make it easier to access the information on this and lots of other websites, we suggest you visit the BBC’s “my web, my way” project. There you will find information such as:
- How to make text bigger and easier to read
- How to listen to a website instead of reading it, or
- How to use a keyboard to navigate instead of using a mouse all the time
We hope that this site provides sufficient information for people to make an informed decision about holidays they would like to go on. Unfortunately we can not provide sufficient information for everyone’s requirements. If you have specific needs relating to a disability or special assistance please call our Customer Welfare Team on 0871 664 0143.
Features of this site
- Short headings summarising the related section
- Unique page titles
- Brief but helpful instructions
- Minimal jargon and where used, acronyms have been explained once on each page
- We do not have closed captions or a text / audio alternative to the videos on this site. Whilst we may look to change this in the future, at present the majority of our videos relate to specific accommodations, and we believe there is sufficient equivalent information in a textual format that captions would largely be redundant.
- Whilst users can search for holidays without JS turned on, we can not validate their search criteria. For example, if a user selects a departure airport and destination combination that is not part of our flying schedule they will receive no appropriate search results. This is not the case for users with JS activated. The reason for this is that we are unable to deliver “server side” validation of flying routes without a significant performance impact on all holiday searches for all users – essentially we tried to pick the lesser of two evils. For tips on how to deal with this issue please see the section titled “advice for non JS users”.
- In some instances on images we have both title text and alt text that is identical. At the time we created the templates for the pages this was the advice we received, and largely best practice within the industry. As technology has evolved, this has now become more of a hindrance to some users and we are in the process of removing the duplication from the site.
- Our store locator is a third party application that requires JS to run. Again, please see the advice section below if you are experiencing this as an issue.
- Pricing displayed as part promotions require JS to display.
Technology is always evolving and as a result what is best practice one day may not be best practice the next. Unfortunately this is particularly true for accessibility. Whilst we have tried to deliver a site that is accessible to all, if there is anything that you feel could be improved, please contact us.
- Selecting an airport and location that aren’t a part of our flying route – we don’t fly from all airports to all locations. To find out where we fly from and to we suggest you check the individual airport page to see where we fly to from that airport.
- Selecting a location when we don’t fly there at that time of year – some of our locations are winter only or summer only. We suggest you look at the appropriate location or resort page to find out when we fly there.
- Not actually having any flights left available – unfortunately this just means you’re out of luck for that particular date and it doesn’t matter what technology you use, you still won’t be able to book a holiday then. Sorry.