Features we have included to make this website easier for everyone to use
In order to help you use our site there are a number of features that will help you find what you’re interested in – no matter what equipment you are using to access the internet.
However, before we explain those features, if you would like information on how to adjust your computer set up to make it easier to access the information on this and lots of other websites, we suggest you visit the BBC’s “my web, my way” project. There you will find information such as:
We hope that this site provides sufficient information for people to make an informed decision about holidays they would like to go on. Unfortunately we can not provide sufficient information for everyone’s requirements. If you have specific needs relating to a disability or special assistance please call our Customer Welfare Team on 0871 664 0143.
On this site, we have:
1. Used clean structural mark up that should make sense in any device that you use to access the site. This means all headings, lists and links are appropriately marked and should be clearly identifiable in whichever technology you use to access the site.
3. Used clear, concise language, including:
5. All forms are appropriately marked up with labels and are navigable by keyboard and mouse.
6. Adhered to all priority 1 WCAG (Web Content Accessibility Guidelines) guidelines, the majority of priority 2 and many priority 3 guidelines. Unfortunately compliance with many of these guidelines is subjective and therefore open to debate. If you don’t believe we comply with these guidelines please let us know, describing the difficulty you are having and we will attempt to resolve the issue.
Whilst we have endeavoured to make this site as accessible as possible, it has not always been possible to satisfy all users’ requirements. Below we have listed a number of areas where we have made decisions that may not suit all, and tried to explain the reasons for making those decisions:
Technology is always evolving and as a result what is best practice one day may not be best practice the next. Unfortunately this is particularly true for accessibility. Whilst we have tried to deliver a site that is accessible to all, if there is anything that you feel could be improved, please contact us.
For users who do not have JS enabled, here are some tips and tricks that will help you to get the most out of the site:
1. Searching for a holiday: If you are searching for a holiday using the holiday search form, you may find that you often find no available holidays for the search you have performed. This can be caused by:
2. Search for our stores: If you want to find your nearest “First Choice Travel Shop”, we suggest you use one of the other directory services available on the web e.g. yell.com, google local etc. Otherwise, please give us a call on 0203 451 2681 and we’ll be able to help resolve any issues you have.
3. Promotions prices: At this stage we are unable to show promotional pricing without the use of JS. We suggest you search for a holiday using the holiday search form as we will be able to display the accurate prices for holidays that match your search criteria. Where promotional prices are displayed you may come across text something like this: style1 lates1234. Please just ignore that text as it is irrelevant and nonsensical.
4. Additional information: Where there is more information about part of a holiday, such as the full explanation of “Bed and Breakfast”, we have included that information at the bottom of the page. This is so that it is available for anyone who wants it, but it does not confuse the main content of each page.
As we develop the site we will try to continue to ensure that all users can access all the content and functionality that this site can offer. As part of our commitment to that we are currently engaging the Shaw Trust to work with us to further develop the accessibility of the site.