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First Choice - The Home of All Inclusive
Before you go

Before you go

Paying your balance, passports and tickets - the holiday essentials to tick off your checklist.

  • Foreign Exchange

    • Can I buy foreign exchange from you?
    • What currency should I use when on holiday?
    • What number do I call if I experience any issues with using my Travel Money Card or I need to speak to a member of Customer Services?
    • What do I do if my Travel Money Card is lost or stolen?
    • How do I register my Travel Money Card online for the Online My Account functionality?
    • How can I check the remaining balance on my card?
    • Can I use an ATM to check by Balance?
    • How do I register to get my balance via SMS text message?
    • What number do I use to get my balance via SMS text?
    • How do I know if I can use my card in the resort restaurant?
    • What do I do if I forget my Pin Number?
    • How long is my Travel Money Card valid for?
    • How can I contact customer services?
    • What do I do if I find an incorrect transaction on my card?
    • I have returned from holiday and there is a remaining balance on the card, what can I do?
    • I am overseas and spent all my money how can I get additional funds on the card?
    • How old do I have to be to purchase the card?
    • Can I use my card to purchase things online?
    • Where can I add additional funds to my Card?
    • The ATM machine I am using has asked for a 6 digit number what should I do?
  • Passports and visas

    • What documents do I need to take with me to the airport?
    • What do I need to check about my passport?
    • I’m not a British citizen. Do I need a visa?
    • I need to renew my passport. How long will it take?
    • What do I need to apply for a passport?
    • What is the situation regarding children and passports?
    • What should I do if my passport is lost or stolen?
    • What are the changes to USA entry requirements?
    • Do I need a visa to travel to Egypt?
    • Do I need a visa to travel to Turkey?
    • What is a machine-readable passport and how do I get one?
    • Do I need to provide Advance Passenger Information (API)?
    • Where can I find out about ESTA requirements for travel to the USA?
    • Can I use a UK Identity Card instead of a passport when travelling?
  • Tickets

    • Will I receive paper tickets for my holiday?
    • What's an E-ticket?
    • When will I receive my ticket?