Pegasos Royal

From the moment we arrived at 1am in the Morning I was very impressed with the hotel and even more so with the staff running it. We were greeted warmly by reception staff who checked us in fast and kept us smiling and laughing despite a long trip to get to the hotel. The last hotel I stayed at before this one had reception staff that couldn't crack a smile and it really makes for a poor start to the holiday so I have to firstly congratulate the reception staff. The rooms were very spacious I believe we had family rooms as it was my wife and 20 month old boy and effectively he had his own room which we could partition off with sliding doors. Generally you have to pay for use of the safe but we got lucky and it worked for us without needing to be reset, the room had a mini fridge but that was only stocked up with water. The cleaners did a great job cleaning and tidying our room each day and we really appreciated that as it's amazing how quick a toddler can untidy a room. The hotel itself we couldn't really fault, everything was clean and looked well presented, there was a well stocked shopping area to get any additional snacks or inflatables. Also in this area was a bowling alley and indoor arcade area for children. The hotel offered complimentary photo shoots and the final product we were shown was incredible. Obviously you will have to pay for any prints you want and the prices are "competitive", but might not be something you have budgeted for so just keep this in mind. There is a degree of emotional blackmail with these sorts of things as well because you will want the photos once you have seen them. Unfortunately you cannot get digital copies unless you buy a photo package for around £200-£250 which is a shame as the real value in photographs now is with digital ownership as you are then free to print what you like and have the convenience of showing family and friends the photo on your phone. I wouldn't consider this as a negative at all, but do want to make future guests aware. The pool areas were really impressive, so much choice, especially for children. Loads of water slides to chose from and various size pools, I would recommend checking everything out in your stay including the hotels beach area which I found to be extremely clean and not crowded. My son loved walking to the beach, playing in the sand and jumping the waves with me and it is a memory I will treasure. We experienced one issue of subbed reservation in our 10 days so that wasn't bad, one family reserved beds in two places which was a bit annoying and I couldn't see anyone in close proximity to inform except life guards and they had more important things to worry about. Apart from this minor issue it was easy to find a subbed in any area. However we did go at the end of the season so this could be a totally different experience if you visit in the middle of Summer. Check some Summer reviews if you have concerns. There are free ice cream stations scattered around the resort so if you fancy a sweet treat to cool you down take advantage of these, also water fridges are equally scattered around so no excuse not to stay hydrated. Meal times were both the highlight and a downer for us. Food wise there is a lot of choice but truthfully everything was pretty bland in taste, even the kebabs didn't taste of anything. We always found something to eat but had to top up with lots of bread to fill up. My son loved the food though and there is a kids area in the restaurant which was extremely cute and he enjoyed going in there to chose his food and afterwards he could watch a cartoon on the TV in there. I still consider the meal times to be a true highlight of our stay though because of the staff. They were the best I have seen in my limited 10 or so years of going on holiday with my wife and more recently with my son as well. One staff member in particular, (I'm gutted I never got his name but will add a photo) would always check on us and everyone else to see if we needed anything. He also went out of his way every meal time to entertain our son and on the final day he walked hand in hand with him out to reception which I think melted all of our hearts.He didn't have to do any of this but it really elevated our experience at the hotel and he should be congratulated for his efforts. I can't comment on evening entertainment as we were a family of 5 this time and made our own entertainment with cards and Uno in the outside bar (forgotten the name). The waiter at this bar however is a credit to the hotel, very hard working, extremely attentive and has a great memory. He would see us coming and shout our drink order over, if we gave a thumbs up it would be at our table before we had all sat down, what a legend. The only other real negative which is not the hotels fault was that it did have a majority of Russian guests and there is obviously a cultural difference between English and Russian as we found the majority to be very rude and self entitled, especially at meal times. I wouldn't say it detracted from our experience too much but is was definitely something I would like to know about before visiting somewhere else. I would say in conclusion that for us it was nearly perfect, so I would have no hesitation in recommending this hotel to smilier travel parties, the minor points I have raised that are negative would not be enough to put us off returning and we are actually hoping to go back in 2020.

We stayed here for two weeks and could not fault it in any way. In fact all of our expectations were exceeded. The food was plentiful and of good quality - in particular the variety of fruit on offer. Definitely worth doing the all inclusive package here. The rooms were of decent size and the staff very attentive. In particular, two employees stood out. Zeynel was helpful and we appreciated his help. The star for us was Mahmut Karodag - nothing was too much trouble for him. He made us feel at home whilst on holiday. We would definitely recommend this place to anyone.

Had the best holiday at the Pegasos Royal. Nothing was to much trouble for the staff, they were always on hand to help. The operations manager was very friendly and helpful with anything we needed. Our favourite waiters were Zeynel and Askin always having our table ready for breakfast and evening meals and keeping us topped up with drinks. Highly recommend this hotel for a fun filled holiday with kids. We will be returning next year 😃