Stella Village

We are currently staying at the Stella Village and feel very let down. On booking our stay through On The Beach, we were told that we would be able to use the adjoining facilities (pools, bars etc.) at the Palace but this is not the case. Having raised the issue with OTB, after hours spent on the phone and countless calls to chase, they have at least now asked the hotel to, as a courtesy, offer us a change of wrist bands, or at least a few meals in the Palace - but the hotel have just flatly refused. The hotel have made no effort to contact us and see if they can resolve the issue for us, nor have they made any apology for putting us in rooms that are a long distance away from the Village’s facilities and yet a very short walk from the Palace. We have 5 children with us and are having to walk miles each day just to get to the buffet. We independently approached the hotel to enquire if we could pay to upgrade to use the facilities at the Palace but were simply told that they couldn’t confirm availability and to come back the next day, and that if they had space it would cost €25 pp per night for just a change in wristbands - i.e. no room upgrade or a la carte reservations. We were shocked - not only is there plenty of availability as the hotel is barely 25% full, but we immediately went online and could have booked for the rest of our day brand new rooms in the Palace for less than this! Aside from the distance issue, the real issue here is the poor quality of the drinks. They are awful. We have had to resort to buying drinks from the supermarket onsite as the quality is dreadful. We have reasonably low expectations of what a 3* hotel should serve, but this ranks as the lowest I have ever encountered in any similar hotel I have visited. The food is not much better unfortunately - the kids food is passable but for adults, there is not a great deal there and the salt content is far too high to be healthy, which I’m sure is deiberately there in a desperate attempt to add flavour. In over 2 years of holidaying, I have never complained about a hotel or holiday but we feel on this occasion compelled to raise a formal complaint with OTB, who we feel have mis-sold us this holiday (and then done very little about it with me having to spend hours on hold over the phone chasing them into action), and the hotel for the issues mentioned above and also for not engaging with us to attempt to resolve the problem despite being made fully aware or it by OTB and ourselves. We are staying in rooms 115 and 116 if the hotel’s management wish to attempt to contact us and try to rectify the situation.

we where planing to make a short stay but the hotel was so comfortable we stayed longer. it is perfect for the kids - starting 10:00 am the kids club is open, it is like a kindergarten with a lots of toys and paints every day there is a differnet activity(sport contest pizza\tzaziky making,painting stones from the beach and much more. the staff ( AMAZING Marina,Lilly And Luna)was very warm hearted proffesional and multilingual there is also kids disco every night which no child can resist and my daughter waited for it all day. going to eat at the different restaurants in the hotel was almost like eating with family. the staff managed by super nice Michalis where always making sure with are satisfied. there was a family feeling with the stuff. a lot of smiles made the restaurant feel very personal and not alienated our room was cleaned once a day by lovely Maria which made it feel like and new fresh room every day reception girls where very welcoming. the rest of the story about excellent endless facilities selection you need to explore yourself :) very recommended to book direct on the hotel website and get a big discount from booking.con price. thanks a lot... we will surely recommend our friends to visit and maybe we will see ! you again next year! Yamas and Shalom from Ilan Rachel and little Rona

We visited Stella with 3 littles kids and had a blast... every morning we use to go to the kids club the girls are very involve doing lot of crafts activities and a wonderful show every night call mini disco it’s very cool And fun The food was great and the place is stunning and the sunsets unforgettable Good job guys our vacations were wonderful